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The Concept of Two Processes
I. The Production Process:
The way we produce output.
II. The Improvement Process:
The way we change process number 1.
“People must be given time to work on the process, not just in the process.”
R. Reid
Lack of Common Language
TOP MANAGEMENT
MIDDLE MANAGEMENT
HOURLY WORKERS
“How many units did I produce?”
“What is my return oninvestment?”
“How many overtime hoursdid we work this week?”
Juran’s Pyramid of PowerOne of the causes of the lack of two-way communication is that managers and workers do not share a common language. The language of quality is successfully being used in many organizations to develop meaningful two-way communication.
Future State
TOP
MANAGEMENT
MIDDLE
MANAGEMENT
HOURLY WORKERS
A common language:“What is the level of quality?”
Open Honest Two-Way Communication
FOCUS-PDCA
Find a Process to improve
Organize a Team That Knows the Process
Clarify Current Knowledge of the Process*
Understand Sources of Process Variation*
Select the Process Improvement
-To hold gain
- To continue improvement
- Improvement
- Data collection
• Data for processImprovement:
•Customer view•Worker view
•Lessons learned
•Improvement
•Data collection
•Data analysis
ACT
CHECKDO
PLAN
*P
A D
C
