The CompleteIP Telephony

Solution

"The transformation to software-based communications is going to be as profound as the shift from the typewriter to word-processing software"

- Bill Gates, Microsoft

OVERVIEW

myVoice® is the next generation IP telephony software solution that can be tailored to fit any size business.

myVoice® encompasses a product range that offers a carrier grade operating system, and services not usually offered under one banner in the IP Telephony market place.

myVoice® is an IP Telephony solution that delivers full PABX functionality over the Internet, in addition to regular phone handsets in your workspace, myVoice® utilizes Wireless LAN's and Pocket PC clients to deliver true voice mobility and proven Quality of Service (QOS)

myVoice® maximizes your current IT investments and turns every Desktop and Laptop computer into a phone. Use wireless infrastructure and the internet to connect from anywhere and display your extension as though you were in the office.  

Voice and Data now become truly converged with myVoice®

MAJOR BENEFITS

Time saving converged applications

Scalable solution

Windows Based Server

Windows Based Soft Phone Client

Windows Based Outlook Integrated Client

Saves you money

Increases your efficiency

Increases your profitability

SOLUTIONS

myVoice® HOSTED is a cost effective solution which allows customers with under 20 employees to take advantage of this fully managed service with full myVoice® EASY functionality.

myVoice® EASY allows you to benefit from our expertise in delivering tailored packaged solutions to fit your needs.

  myVoice® ACCESS is a flexible and highly scalable product range

for complete end-to-end access solutions. 

myVoice® INTEGRATION offers a complete solution from network assessment, data cabling, WAN/LAN services, networking and much more.

myVoice® CUSTOMER CARE offers the end users a comprehensive training package from your call centre agents through to network managers.

SOLUTIONS

myVoice® ENTERPRISE MOBILITY solutions offers one of the

most advanced, cost effective Retail and Warehousing communications solutions currently available in the market place

myVoice® ENTERPRISE a cost effective platform for ITSP/VISP/ASP hosted services – multi client configuration.

myVoice® CALL CENTRE offers you the functionality of traditional call centre solutions but with so much more and all under one application.

myVoice® IP TELEPHONY ASSESSOR serves the needs of clients doing assessments of IP networks in advance of voice-over-IP (VoIP) telephones and services deployment

VALUE PROPOSITION & ROI

Reduced multi-location call costs

Reduced installation costs (cable once for data & voice)

Easy deployment – no requirements for expensive database or active directory licenses

No hardware gateways required

Expansion with software licenses

Supports any sip compliant phone or device

Reduction in service fees

DIFFERENTIATION

Pure software solution = sophisticated Telephony Platform/PBX functionality

Hardware independent

Mobility and flexibility

Stand alone solution or integrated with traditional PBX in one familiar GUI : Windows® and/or full MS Outlook Integration (click to call from contacts)

myVoice® Access

myVoice® IP Telephony Network Assessment

BASIC ARCHITECTURE

SOFTPHONE

OUTLOOK SOFTPHONE

NETWORKING

CALL CENTRE OVERVIEW

Multiple queues-Priority per queue-Announcements per queue-Call answering treatment per queue-Skill based routing or longest waiting call to first available agent

Agent configuration-Can belong to many queues-Can be prioritised for individual queues separately-Can be on-premises or off-premises

Supervisor -Full and dynamic visibility of agents -Full and dynamic visibility of queues -Historical queue data -Can monitor agent calls for training purposes

VOICE MAILStandard Voice Mail(unlimited user mail boxes auto-created with each user profile)

– Server based

• Utilises the PC’s hard disk • Inbuilt software application not external device• No extra administration as it comes as standard system feature

– Client features

• Clients can turn their VM on or off• Can be set for calls when:

– busy– logged on or off or both– not answered for specified number of rings– not in the office for all calls immediately– can instruct server to send messages to email account as attachment– can interrogate remotely with PIN code– can be set for time of day, day of week, per week or month– can be set for a specific period of the year

• Stores the messages as .wav files

CONFERENCE BRIDGE

SERVER BASED• Set in dial number for bridge • Can be accessed internally or from outside via SIP or ISDN • Set maximum number of participants• Set PIN codes for participants• Multiple conference bridges can be configured• No limitation to number of participants (bandwidth and ISDN

limitations)

USER FEATURES– Clients can initiate multi party conferences by sending

invitations• Using the conference icon on their Soft Phone

– All users can initiate three party conference from their handsets

• SIP phones initiate using the “Conference” button• Clients clicks on the conference button, which becomes active

when two calls are in progress at the clients phone

ITSP/Telco Solutions

Only Few Playersonly 3 - 5

software-only· High Value

· High Margins

Competitors are high priced, hardware-centric. Broadsoft is software-only.

PBX and PBX Replacement Solutions

More Players still only 3 - 5 software-only

(e.g. Swyx)· SME/SMB Medium Value

· Medium Margins· AU$400M market in Australia

(Combined with SOHO-SMB)

Keyphone System/Appliances in Fixed configurations for SB/SOHO market

Largest number of market players but still only 3 - 5 software-only.

Lower margins, high volumes

Most are Asterisk or Linux freeware based and branded (e.g. Epygi and Zultys). Only significant Windows VoIP

software players are Swyx and 3CX.

Competitors are mostly the traditional hardware vendors with very few pure

VoIP such as Swyx and Vonexus.

Competitors are again mostly the traditional hardware vendors.

World Market Competition Tree

addresses all 3 of these segments & with one software solution!

Questions?

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