T H E

COMPLETE GUIDE T O S E L L I N G S A N D A L S

VOTED THE WORLD ’S LEAD ING AL L - INCLUS IVE RESORTS

GREAT EXUMATHE BAHAMAS

NASSAUTHE BAHAMAS

USA

FLORIDA

CUBA

HAITI

PUERTORICO

PANAMA

COLOMBIA VENEZUELA

GUYANA

COSTARICA

DOMINICAN REPUBLIC

JAMAICA

GRENADA

ANTIGUA

SAINT LUCIA

BARBADOS

TURKS & CAICOSISLANDS

MIAMI

ATLANTICOCEAN

CARIBBEANSEA

CUBA

COLOMBIA VENEZUELA

GUYANA

PANAMACOSTARICA

HAITI DOMINICAN REPUBLIC

PUERTORICO

USA

FLORIDA

MIAMI

NOT TO SCALE

2 0 1 6

19 Years Running

2 0 1 6

21 Years Running

For over 35 years Sandals Resorts has established a strong relationship with you, our valued travel agent partners. We’ve listened to your needs and you can now book direct through our unique tour operator by visiting sandals.co.uk/agents or beaches.co.uk/agents. Alternatively, call our experienced travel advisors on 0808 164 3459.

So what’s taken us so long? As the World’s Leading All-Inclusive Resorts it’s only natural for us to want to be the best. Therefore we’ve been working hard to provide the following:

• A brand new booking system, available through sandals.co.uk/agents and beaches.co.uk/agents (see page 8-9)

• A team of experienced travel advisors, simply call 0808 164 3459

• Availability for both air-inclusive and accommodation-only bookings up to two years in advance

• Our price promise guarantee, the price you book is the price your clients pay

• Low deposits of only £150 per person (please note: full payment due if booking within 71 days of departure)

• A 24/7 UK helpline

• 100% Financial Protection: We are fully bonded with the Association of British Travel Agents (ABTA Y6413) and hold an Air Travel Organisers’ License (ATOL 11174) issued by the Civil Aviation Authority (CAA)

THE WORLD'S LEADING ALL-INCLUSIVE RESORTS

HAS LAUNCHED A UNIQUE TOUR OPERATOR

What’s in it for you?

• The most competitive pricing, giving you complete peace of mind

• Competitive commission levels

• Bigger and better booking incentives (see page 10-11)

• Advanced training, including FAM trips to the Caribbean

• More marketing opportunities

Sandals Resorts operated by Unique Caribbean Holidays Ltd.

PIRATES ISLAND WATERPARK INCLUDED

5-STAR GLOBAL GOURMET™ DINING INCLUDED

If you have clients looking for the very best Caribbean holiday experience, look no further than a Sandals or Beaches Luxury Included® Resort. Scattered amongst the dreamlike, tropical islands of Jamaica, Saint Lucia, Antigua, the Bahamas, Grenada, Barbados and Turks & Caicos are 19 incomparable resorts, all of which give your clients everything they’d find at a 5-star resort; the only difference is that everything is included and unlimited.

SANDALS & BEACHES RESORTS CHEAT SHEET

Nobody knows the Caribbean better. Our resorts are always located on the calm side of the island, where offshore reefs protect our beaches and create clear waters, perfect for swimming, boating, playing – or just soaking up the Caribbean sun. Plus, westerly facing views offer the best sunsets.

Only at Sandals & Beaches Resorts can guests dine around the world without leaving the resort, with up to 16 specialty restaurants per resort at Sandals and up to 20 per resort at Beaches. That means your clients can discover the most authentic cuisine, created by top chefs using the freshest ingredients.

Sandals & Beaches offer the most unique suites in the Caribbean. At Sandals they are so exotic, so luxurious and so romantic, that they are called Love Nest Suites®. At Beaches they come in all sizes, from sprawling beachfront family suites to cosy garden cottages. Our accommodation offers every conceivable luxury.

At Sandals & Beaches, premium brand drinks are always included, always unlimited, 24/7, at up to 11 bars per resort at Sandals and up to 15 per resort at Beaches. Each bar includes Appleton Estate rum and unlimited pours of six varietals of Robert Mondavi Twin Oaks wines, bottled exclusively for our guests.

Sandals & Beaches elevates personal service, with Butlers trained by the Guild of Professional English Butlers included in top-tier suites. On arrival your clients will be presented with a mobile phone to call their Butler as and when required. From that moment on, every need is catered for.

It’s not just that we include more land sports than any other resorts, it’s the quality of the land sports we provide and the facilities we offer. From tennis courts with stadium seating and beach volleyball on pillow-soft sands to state-of-the-art fitness centres with top-of-the-line equipment.

As the experts in destination weddings, Sandals offer a FREE† Beautiful Beginnings wedding so that your clients can celebrate their special day with elegance and simplicity. Plus they will get their very own personal resort wedding planner to ensure their day goes without a hitch.

From the moment your clients arrive, we start taking care of them. After a long flight they are able to unwind in a comfortable airport lounge before being whisked off to enjoy all of the sumptuous services and amenities of their chosen resort. Once in-resort everything is taken care of, including tips and taxes.

Sandals & Beaches include unlimited scuba diving for certified divers, with two 1-tank dives, or one 2-tank dive – every day of guests’ stay. Beginners and kids can take advantage of our PADI® programmes^ so they too can enjoy the underwater world. We provide the very best dive boats, dive professionals and dive sites.

No other resort caters to the wishes of kids like Beaches, with all-inclusive, supervised enrichment programmes for every age including our V.I.K (Very Important Kids) Camp. Plus, all of our nannies are certified and provide unlimited care, all day, every day at no extra charge.

Only Beaches has the best waterparks in the Caribbean, where kids of all ages will have a blast. Pirates Island is a fantasy world filled with gigantic waterslides, kid-friendly pools and juice bars. There are also lazy rivers, as well as the Caribbean's only surf simulator (at Beaches Turks & Caicos).

Sandals and Beaches Resorts have the largest water sports operation in the Caribbean. We include snorkelling, paddle boarding, sailing, water-skiing and so much more. Plus we provide top-of-the-line equipment, and complimentary instruction. It’s all included, all unlimited, all the time.

Luxurious quality and over-the-top indulgences are hallmarks of Sandals & Beaches Resorts, and their award-winning Red Lane® Spas are renowned as the ultimate Caribbean spa experience. Plus, take advantage of plunge pools, steam baths and saunas, all of which are free to use.

Our partnership with Sesame Street® makes Beaches the only Caribbean resorts where the kids can play every day with the cast of characters. Enjoy a Character Breakfast^, watch a parade, bake cookies with Cookie Monster, dance with Zoe or explore outer space with Elmo.

Tee off at a Sandals or Beaches resort with unlimited golf in Jamaica, Saint Lucia & Great Exuma, Bahamas including complimentary green fees* and roundtrip transfers. Add in the exquisite tropical scenery and breath-taking vistas and you'll feel like you're truly in a golfer's paradise.

CARIBBEAN'S BEST BEACHES UNIQUE SUITES BUTLER ELITE

PREMIUM BRAND DRINKS INCLUDED LAND SPORTS INCLUDED

FREE WEDDING INCLUDED TIPS & TAXES INCLUDED

SCUBA DIVING INCLUDED

KIDS PROGRAMMES INCLUDED

WATER SPORTS INCLUDED

RED LANE® SPA INCLUDED

SESAME STREET® INCLUDED

UNLIMITED GOLF INCLUDED

*Terms and conditions apply. Mandatory caddies at cost. ^At cost. †Minimum 3 night stay. Government & administration fees apply.

^

^ ^

^

^

^ ^

Sandals Royal Caribbean Resort & Private Island

Sandals Regency La Toc Golf Resort & Spa

Sandals Royal Bahamian Spa Resort & Offshore Island

Sandals Grande Antigua Resort & Spa

Sandals LaSource Grenada Resort & Spa Sandals Barbados Beaches Turks & Caicos

Resort Villages & Spa

Sandals Ochi Beach Resort

Sandals Inn Sandals Halcyon Beach

Sandals South Coast

Sandals Montego Bay Sandals Grande St. Lucian Spa & Beach Resort

Sandals Emerald Bay Golf, Tennis & Spa Resort

Sandals Royal Plantation

Sandals Negril Resort & Spa

Beaches Negril Resort & Spa

Beaches Ocho Rios – A Spa, Golf & Waterpark Resort

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FEATURES & FACILITIESRound-trip Airport Transfers

Scuba Diving

Adult-only Restaurants

Pirates Island Waterpark

Skypool Suites

Nightly Entertainment

Tennis Courts

Liquid Nightclub

Millionaire Suites

Red Lane® Spa^^

Bars

Trench Town

Swimming Pools

Transfer Time (in minutes)

Certifi ed Nannies

Snorkelling

Resort Wide Wi-Fi

7

10(MBJ)

8

227

5

4

5(MBJ)

9

255

4

3

60(UVF)

9

331

8

1

90(KIN)

5

74

2

7

10(NAS)

10

404

8

4

75(MBJ)

7

226

5

3

75(UVF)

6

169

7

3

75(MBJ)

9

186

7

3

5(GND)

10

257

6

1

10(MBJ)

3

52

2

5

90(UVF)

12

311

6

4

75(MBJ)

9

360

7

3

15(GGT)

11

249

5

7

90(KIN)

16

525

11

6

15(SAT)

11

373

7

5

90(KIN)

7

222

7

3

15(BGI)

11

280

7

10

15(PLS)

20

758

15

2

Luxury Rooms

Offshore Island

Room Service

Xbox® Play Lounge

Swim-up Suites

Stay at One, Play at Another

Golf

Groups & Meetings Facilities

Rondoval Suites

Red Lane® Spa Fitness Centre

Swim-up Pool Bars

Scratch DJ Academy

Gourmet Restaurants

Rooms

Supervised Kids Camp

Waterskiing

Tips & Taxes

* * * * *

^

* *

^

* * * * *

^

* * * **

^

*

*Valid for Club/Concierge and Butler Elite guests only. **Valid for Butler Elite guests only. ^Available at a nearby Sandals resort. ^^Treatments at cost.

Every Sandals and Beaches resort offers the same high-standard of luxury and quality but with a completely unique holiday experience. So whether you have clients looking for a romantic getaway, a spa retreat, an island adventure or a family holiday, we are sure to have the perfect resort to suit their needs.

FIND THE PERFECT RESORT

BAHAMASANTIGUA

GRENADA BARBADOS TURKS & CAICOS

SAINT LUCIAJAMAICA

1 10 1413

5

3 12

16 17 19

7

2 11 15

6

4

8

9

St. John's

13

Gros Islet Castries

11 10

12

NegrilWhitehouse

Montego Bay

1 2

7

Ocho Rios

5 6 9

4 8

3

Nassau

Great Exuma

14

15

St. George

16

St. Lawrence Gap

Providenciales

19

STILL CAN'T DECIDE? TRY OUR ISLAND HOPPING ITINERARIESWith so much to see and do, we understand how hard it must be for your clients to settle on just one Caribbean island, let alone choose from our 19 luxurious resorts, so why not create the holiday of their dreams and combine two or more resorts in one amazing holiday?

Sandals Royal Barbados – Coming Soon18

18

17

Our brand new booking system is easy-to-use and allows you to book whenever and wherever you like. Browse our resorts and room categories, compare prices and book your clients the holiday of a lifetime.

BOOKING SYSTEM “HOW TO” GUIDE

STEP 1: Visit sandals.co.uk/agents or beaches.co.uk/agents

STEP 2: Enter your ABTA number/username and password

STEP 3: Click ‘LOGIN NOW’

HOW TO LOG IN

STEP 1: Visit sandals.co.uk/agents or beaches.co.uk/agents

STEP 2: Click ‘SIGN UP’ to complete the travel agent registration form

STEP 3: Our Agency Sales department will contact you with your ABTA number/username and password. In the meantime, please don’t hesitate to contact our experienced travel advisors on 0808 164 3459.

HOW TO REGISTER

STEP 1: Complete the fields within the search box. Begin by choosing either ‘Hotel + Flight’ or ‘Hotel Only’

STEP 2: For those looking to island hop, be sure to click ‘Multi-Centre’

STEP 3: Don’t forget to enter any valid promo codes (one per booking)

STEP 4: Once your client’s holiday requirements have been entered click ‘Search Sandals Holidays’

STEP 5: Select the resort/room category required (do this for each island if more than one)

STEP 6: For flight-inclusive quotes, select the flights required (including internal flights for island hopping holidays)

STEP 7: If your clients are looking to fly in style, now’s the time to upgrade their flights

STEP 8: Select any additional extras such as lounge passes or Island Routes Adventure Tours

HOW TO SEARCH

SKIP THIS STEP IF YOU HAVE

ALREADY RECEIVED YOUR USERNAME

& PASSWORD

TOP TIP – Use our handy flight availability calendar which will show you the cheapest days for

your clients to fly within the month searched.

HOW TO BOOK

STEP 1: Check that all components within your clients ‘HOLIDAY SUMMARY’ are correct

STEP 2: Enter your full name (first and last) under ‘AGENT DETAILS’

STEP 3: Enter your client’s details, including their names and date of births

STEP 4: Once all fields have been completed, confirm the holiday booking by clicking ‘BOOK YOUR SANDALS HOLIDAYS NOW’

MANAGE YOUR BOOKINGS

Keep track of all reservations made under your ABTA number/username by visiting the ‘Manage Bookings’ section of our booking system. This includes those made over the phone with our experienced travel advisors.

Here you will be able to view each individual reservation and print documents as required, including the booking confirmation, ATOL certificate and e-tickets (available 40 days before the departure date).

1-4 BOOKINGS PER YEAR

Benefits:• Sales support

• Status logo (as above)

• Sell & Go! Nights: Process 60 days in advance

• Sell & Go! Nights: Deluxe room to be requested

5-9 BOOKINGS PER YEAR

Benefits:• Sales support

• Status logo (as above)

• Sell & Go! Nights: Process 70 days in advance

• Sell & Go! Nights: Deluxe room to be requested

10-14 BOOKINGS PER YEAR

Benefits:• Sales support

• Status logo (as above)

• Sell & Go! Nights: Process 80 days in advance

• Sell & Go! Nights: Club/Concierge room or suite to be requested

• VIP Pack: Includes a Sandals-branded tote bag, polo shirt, lanyard, pen, pin and more

15+ BOOKINGS PER YEAR

Benefits:• Sales support

• Status logo (as above)

• Sell & Go! Nights: Process 90 days in advance

• Sell & Go! Nights: Butler suite to be requested

• VIP Pack: Includes a Sandals-branded tote bag, polo shirt, lanyard, pen, pin and more

• Sandals-branded suitcase

• Invitation to our yearly events exclusively for Platinum members (regional)

As a member you will benefit from:• Sales support

• Status logo (depending on the number of bookings produced)

• Sell & Go! Nights: Process 365 days in advance

• Sell & Go! Nights: Butler suite to be requested

• Sell & Go! Extra Room: Able to have 1 extra room at same time for immediate family based on space availability in an entry level room at Beaches Resorts only

• Resort Benefits: $100 Island Routes Adventure Tours credit, free entry-level PADI Scuba Diving certification and free Re-Tie the Knot

• Invitation to the annual S.T.A.R Awards where you will receive a plaque, membership VIP card and 2 VIP luggage tags

We understand that behind every great brand is an even greater team. Ours happens to incorporate the best professionals in the travel industry – including travel agents like you.

To thank you for your support and commitment to our brand and each of our Luxury Included® resorts, we have a variety of perks and incentives for you to take advantage of.

THE BEST BENEFITS IN THE INDUSTRY

FREE DAY PASS

If you are in the Caribbean on holiday or passing through on a cruise ship, come and experience one of our Luxury Included® resorts. Relax on our white sand beaches; enjoy 5-Star Global Gourmet™ dining and partake in every land and water sport possible.

SELL & GO! TO PARADISE

Struggling to decide on your next getaway? We’re going to make that decision easier for you by giving you a FREE night (or 3!). For every booking that you confirm, free nights will be awarded. Plus, the higher the room category, the more nights you will earn!

• Book a Butler Elite suite and earn 3 nights

• Book a Club/Concierge room or suite and earn 2 nights

• Book any other room and earn 1 night

SANDALS SPECIALIST

CHAIRMAN'S ROYAL CLUB

Become an expert in selling the World’s Leading All-Inclusive Resorts with our brand NEW ‘Sandals Specialist’ programme.

Become a member of the Chairman’s Royal Club, an elite group for travel agents that sell more than 100 rooms per calendar year.

500 ROOMS PER CALENDAR YEAR

100 ROOMS PER CALENDAR YEAR

250 ROOMS PER CALENDAR YEAR

ORDER OUR BRAND NEW BROCHURE

Within our brand new brochure you will fi nd an array of information to help you sell more. Not only do we provide information on getting to the Caribbean, including a variety of airlines, we also provide an overview of our Luxury Included® concept, as well as full details on each of our 19 resorts. So whether you have clients looking for a romantic getaway, a spa retreat, an island adventure or a family holiday, we are sure to have the perfect resort to suit their needs.

SIMPLY VISIT TRADE-GATE.CO.UK

Leah Marshall

HEAD OF SALESPHONE: 01202 823375MOBILE: 07889 861650leah.marshall@sandals.co.uk

Neil Read

AVON, CORNWALL, DEVON, GLOUCESTERSHIRE, HEREFORDSHIRE, SOMERSET, SOUTH WALES, WARWICKSHIRE, WEST MIDLANDS, WILTSHIRE & WORCESTERSHIRE

PHONE: 01275 390703MOBILE: 07771 991896neil.read@sandals.co.uk

Donna Brooks

CHESHIRE, CLWYD, DERBYSHIRE, EAST YORKSHIRE, HUMBERSIDE, LANCASHIRE,MANCHESTER, MERSEYSIDE, NORTH YORKSHIRE, NOTTINGHAMSHIRE & WEST YORKSHIRE

PHONE: 01942 894050MOBILE: 07740 416181donna.brooks@sandals.co.uk

Audrey Singh

KENT, LONDON, SURREY & SUSSEX

PHONE: 01424 883511MOBILE: 07740 416184audrey.singh@sandals.co.uk

Gary Atwell

CUMBRIA, CLEVELAND, DURHAM, NORTHUMBERLAND, SCOTLAND & TYNE & WEAR

PHONE: 01324 825582MOBILE: 07836 249453gary.atwell@sandals.co.uk

Vanessa Barrow

AGENCY SALES MANAGERPHONE: 0207 590 0210vanessa.barrow@sandals.co.uk

Lorraine Adams

BEDFORDSHIRE, CAMBRIDGESHIRE, ESSEX, HERTFORDSHIRE, LINCOLNSHIRE, NORFOLK & SUFFOLK

PHONE: 01376 344491MOBILE: 07740 416182lorraine.adams@sandals.co.uk

Lisa Wells

AGENCY SALES SUPERVISORPHONE: 0207 590 0208lisa.wells@sandals.co.uk

Faye Shepherd

BERKSHIRE, BUCKINGHAMSHIRE, CHANNEL ISLANDS, DORSET, HAMPSHIRE, ISLE OF WIGHT, MIDDLESEX, NORTHAMPTONSHIRE, OXFORDSHIRE & PART OF SURREY

PHONE: 01256 332311MOBILE: 07740 974615faye.shepherd@sandals.co.uk

Georgia Small

AGENCY SALES ASSISTANTPHONE: 0207 590 0211georgia.small@sandals.co.uk

FOR MORE INFORMATION ON THE WORLD’SLEADING ALL-INCLUSIVE RESORTS

Contact your local business development manager Call Agency Sales 020 7590 0210 Email agencysales@sandals.co.uk Visit sellingsandals.co.uk OR TO BOOKVisit sandals.co.uk/agents or beaches.co.uk/agentsAlternatively, call our experienced travel advisors on 0808 164 3459

100% FINANCIAL PROTECTION11

ABTA No.Y6413