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The Community’s Journey: NCServes - Metrolina at Two Years and Beyond
October 26, 2017
North Carolina Governor’s Working Group on Veterans, Service Members, and their Families
PRESENTING
Ilario Pantano
Senior Director, Institute for Veterans and Military Families
Frmr. Assistant Secretary for Veterans Affairs, NC Department of Military and
Veteran Affairs
OUR JOURNEY
Where is NCServes going next? How can we get there?
3. LOOKING FORWARD
1. OUR ORIGINS
From building blocks to impact
Today, we will be highlighting our origins and our impact
in three areas: our outcomes, our clients, and our
providers.
2B. OUR
CLIENTS
“Right Person”
2C. OUR
PROVIDERS
“Right Provider”
2. OUR IMPACT
2A. OUR
OUTCOMES
“Right Service”
The Rise of NCServes -
Metrolina
1. OUR
ORIGINS
JANENE MCGEE MECKLENBURG COUNTY VETERAN SERVICES REGISTERED PROVIDER AND PARTNER, NCSERVES - METROLINA
ACCENT COLORS
• Use only one defined primary
accent text per slide
• Use only one of two defined
primary accent dots per slide (p41-
42 of the AI Style Guide).
BACKGROUND COLOR
To change background color, click
the Layout dropdown in the Ribbon
and choose the layout with a color
you want.
BACKGROUND IMAGE
If you wish to use an image
background, choose one with
strong horizontal layout (see
appropriate folders in Image
Library).
Select an image that does not
compromise text legibility.
PRIMARY ACCENT
PRIMARY ACCENT
BEFORE UTILIZING THE
PLATFORM, WE WERE AT THE
MERCY OF ASSISTING VETERANS
BY GIVING THEM A LIST OF
COMMUNITY PROVIDERS.
BUILD: THE IVMF MODEL OF COORDINATED
CARE
Build
The building blocks
of our network
began in 2015. The
AmericaServes
model, created and
implemented by the
IVMF, focuses on a
unique approach
to care
coordination.
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
SCREENSHOT
To resize an image DO NOT stretch or
squash it. To resize AND maintain
proportions:
• Right-click image > Size and Position
• On image properties ensure Height
and Width percentages are equal.
• Check Lock aspect ratio
• Resize image. If specified final
dimensions are different than your
image, enlarge image to be larger
than the final desired size, then use
the Crop button to crop image to
desired final size (p46-49 of the AI
Style Guide for more detail).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
CHEVRONS
Chevrons should be solid-filled, 85%
transparency and no outlines.
Chevrons on Ink Blue backgrounds
should have solid fill of RGB value
0,40,54 (p37 of AI Style Guide).
Chevrons on Sky Blue backgrounds
should have a solid fill of RGB value
42,108,160 (the fourth tint of Sky Blue).
COPYING FORMATTING OF
TEXT, SHAPES OR LINES
USING FORMAT PAINTER
Click on the item you want to copy the
format from, then click the Format
Painter tool. Then select the item to
want to apply formatting to (p37 AI Style
Guide).
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
BUILD SUSTAIN PARTNER PIONEER TRANSFORM
NCServes -
Metrolina
Housing
Providers
Employment
Providers
Benefits
Providers
Education
Providers
Legal Aid
Providers
Health
Providers
Consider Preference/Location
Coordinating Accurate Solutions
Broad Spectrum of Services
Real-time Feedback & Data
SUSTAIN: PUBLIC-PRIVATE SUPPORT
Sustain
Beginning with a
pioneering
partnership between
the IVMF and Walmart
Foundation, NCServes
– Metrolina relies on
strong community and
national partners to
invest in a collaborative
solution.
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
SCREENSHOT
To resize an image DO NOT stretch or
squash it. To resize AND maintain
proportions:
• Right-click image > Size and Position
• On image properties ensure Height
and Width percentages are equal.
• Check Lock aspect ratio
• Resize image. If specified final
dimensions are different than your
image, enlarge image to be larger
than the final desired size, then use
the Crop button to crop image to
desired final size (p46-49 of the AI
Style Guide for more detail).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
CHEVRONS
Chevrons should be solid-filled, 85%
transparency and no outlines.
Chevrons on Ink Blue backgrounds
should have solid fill of RGB value
0,40,54 (p37 of AI Style Guide).
Chevrons on Sky Blue backgrounds
should have a solid fill of RGB value
42,108,160 (the fourth tint of Sky Blue).
COPYING FORMATTING OF
TEXT, SHAPES OR LINES
USING FORMAT PAINTER
Click on the item you want to copy the
format from, then click the Format
Painter tool. Then select the item to
want to apply formatting to (p37 AI Style
Guide).
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
BUILD SUSTAIN PARTNER PIONEER TRANSFORM
PRIVATE
SECTOR
LOCAL
FOUNDATIONS
NATIONAL
FOUNDATIONS
LOCAL
PUBLIC
SECTOR
PARTNER: THE VALUE OF OUR MODEL
Partner
Our public-private
partnerships are
the strength of this
network, allowing us
to better serve our
veterans.
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
SCREENSHOT
To resize an image DO NOT stretch or
squash it. To resize AND maintain
proportions:
• Right-click image > Size and Position
• On image properties ensure Height
and Width percentages are equal.
• Check Lock aspect ratio
• Resize image. If specified final
dimensions are different than your
image, enlarge image to be larger
than the final desired size, then use
the Crop button to crop image to
desired final size (p46-49 of the AI
Style Guide for more detail).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
CHEVRONS
Chevrons should be solid-filled, 85%
transparency and no outlines.
Chevrons on Ink Blue backgrounds
should have solid fill of RGB value
0,40,54 (p37 of AI Style Guide).
Chevrons on Sky Blue backgrounds
should have a solid fill of RGB value
42,108,160 (the fourth tint of Sky Blue).
COPYING FORMATTING OF
TEXT, SHAPES OR LINES
USING FORMAT PAINTER
Click on the item you want to copy the
format from, then click the Format
Painter tool. Then select the item to
want to apply formatting to (p37 AI Style
Guide).
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
BUILD SUSTAIN PARTNER PIONEER TRANSFORM
IMPROVE REACH IN OUR COMMUNITY
Partners, such as Mecklenburg
County, VA, DoD & National
Guard, and State of NC have
aided in the network’s
development.
EXPAND INTO NEW SERVICE
CATEGORIES
Partners allow us to grow and
expand our presence in new
service categories.
Increase Presence in
Communities Relationships in
Communities
Can Be A Provider/ Train Other Providers
PIONEER: METROLINA AS A MODEL FOR A
REGIONAL COMMUNITY OF PRACTICE
Pioneer
NCServes –
Metrolina was our
pioneer. SCServes,
NCServes
RDU/Fayetteville,
Coastal, and
Western networks
launched via our
partners in these
areas.
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
SCREENSHOT
To resize an image DO NOT stretch or
squash it. To resize AND maintain
proportions:
• Right-click image > Size and Position
• On image properties ensure Height
and Width percentages are equal.
• Check Lock aspect ratio
• Resize image. If specified final
dimensions are different than your
image, enlarge image to be larger
than the final desired size, then use
the Crop button to crop image to
desired final size (p46-49 of the AI
Style Guide for more detail).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
CHEVRONS
Chevrons should be solid-filled, 85%
transparency and no outlines.
Chevrons on Ink Blue backgrounds
should have solid fill of RGB value
0,40,54 (p37 of AI Style Guide).
Chevrons on Sky Blue backgrounds
should have a solid fill of RGB value
42,108,160 (the fourth tint of Sky Blue).
COPYING FORMATTING OF
TEXT, SHAPES OR LINES
USING FORMAT PAINTER
Click on the item you want to copy the
format from, then click the Format
Painter tool. Then select the item to
want to apply formatting to (p37 AI Style
Guide).
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
BUILD SUSTAIN PARTNER PIONEER TRANSFORM
SP
SP
SP
SP
SP
Charlotte
Bridge Home
Veterans & Military
Families
AWP
ABCCM
ECHSA
USO of
NC
Sharing Best Practices Accessing Local & State Resurces
TRANSFORM: V2 TO V3
Transform
In 2017, NCServes –
Metrolina & NCServes
– RDU/Fayetteville
migrated onto an
upgraded platform
with better visibility,
reporting, and
transparency allowing
for better care for
veterans.
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
SCREENSHOT
To resize an image DO NOT stretch or
squash it. To resize AND maintain
proportions:
• Right-click image > Size and Position
• On image properties ensure Height
and Width percentages are equal.
• Check Lock aspect ratio
• Resize image. If specified final
dimensions are different than your
image, enlarge image to be larger
than the final desired size, then use
the Crop button to crop image to
desired final size (p46-49 of the AI
Style Guide for more detail).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
CHEVRONS
Chevrons should be solid-filled, 85%
transparency and no outlines.
Chevrons on Ink Blue backgrounds
should have solid fill of RGB value
0,40,54 (p37 of AI Style Guide).
Chevrons on Sky Blue backgrounds
should have a solid fill of RGB value
42,108,160 (the fourth tint of Sky Blue).
COPYING FORMATTING OF
TEXT, SHAPES OR LINES
USING FORMAT PAINTER
Click on the item you want to copy the
format from, then click the Format
Painter tool. Then select the item to
want to apply formatting to (p37 AI Style
Guide).
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
BUILD SUSTAIN PARTNER PIONEER TRANSFORM
We trained up network users on Version 3 of the Unite US software – allowing them to
more efficiently track client cases and serve their providers.
THE EVOLUTION OF NCSERVES
Enlisting support
from public +
private
stakeholders
Evolving into
broadest state
utilization of the
model
Community
launched a network
that is coordinating
services
Expanding impact
through
relationships
Enhancing
technology to
innovative new
versions!
BUILD SUSTAIN PARTNER PIONEER TRANSFORM
Through our coordinated
network, we have better
served clients, providers, and
improved service delivery
outcomes.
2. OUR
IMPACT
5 NETWORKS SERVING 5,000 CLIENTS
250 PROVIDERS SERVING 11,000 REQUESTS
Speed & Accuracy
48
55
22
31
0
10
20
30
40
50
60
Q2 Q4 Q6 Q8
Not Resolved Resolved
ACCENT COLORS
• Use only one defined primary accent
text per slide
• Use only one of two defined primary
accent dots per slide (p41-42 of the AI
Style Guide).
• (if a complicated graph, see the
GRAPHS section)
BACKGROUND COLOR
To change background color, click the
Layout dropdown in the Ribbon and
choose the layout with a color you want.
This background can also be changed
to an image with a strong left layout
(see appropriate folders in Image
Library).
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
PRIMARY ACCENT
PRIMARY ACCENT
SECONDARY ACCENT
GRAPHS
Graphs can be edited using the excel
data source. Right-click on the graph >
select Edit Data...
Multiple colors can be used to define
complicated graphs. If you require more
colors, only use the Core Color Palette -
the first row of the color palette (p38 of
the AI Style Guide).
Remove gridlines where possible.
Do NOT use shadows, gradients or 3D
effects.
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
EXPERIENCE & LEARNING ENABLES
SPEED AND ACCURACY --- THEY GO
HAND IN HAND
The two year old Metrolina
(Charlotte) network ensures
that the client receives more
accurate care, quicker.
It didn’t start that way.
15.65 Days to Match a
Referral to a
Provider
7.44 Days to Match a
Referral to a
Provider
Q2
Q8
37
32
23
11
Tim
e f
or
Se
rvic
e E
pis
od
e (
da
ys
)
Cases that are Resolved
are quicker than
Unresolved cases
ACCENT COLORS
As this slide contains a complicated
graphic, all defined primary accent text
and colors can be used on this slide.
ICONS
Only use the AI Icon Library (or request
new icons at [email protected])
Copy and paste the correct color and
opacity icon as shown in this slide.
Always resize your icon using
percentage values, never manually.
• Right+click the icon you pasted
• Size & Position (p55 AI Style Guide).
XL resize icon to 100%
L resize icon to 55%
M resize icon to 45%
S resize icon to 35%
XS resize icon to 25%
Icon color should never be altered, but
white icons can be placed on circles in 1
accent color shown above (p42 of AI
Style Guide).
NOTE: Icons are meant to improve
audience comprehension, not just add
visual interest. Icons that do not clearly
match text they appear with hurts
audience comprehension. So only
choose icons that clearly match the
message of your text.
PRIMARY ACCENT
PRIMARY ACCENT
SECONDARY ACCENT
WE SEE OUTCOMES LIKE KERRI ANN’S
EVERYDAY.
Outcomes are key
ACCURACY
SPEED
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
LINES
Connector lines as provided in this
layout should be:
• White
• 0.75 pt solid or dotted
Use Format Painter to apply this style
to new lines you create on this slide.
Other decorative lines, for example
around icons, should be:
• 4.5pt thick
• In an accent color specified above
for this slide
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
The client receives the service that
aligned with their initial need due to
the data-driven nature of the
platform and the referral network.
The client receives the service
quicker than they ever had before
because of the tight provider
network and the easy-to-use care
coordination system.
THE CORNERSTONE OF
NCSERVES IS AND ALWAYS
HAS BEEN: THE RIGHT
SERVICE, QUICKER.
Kerri Ann Case study
THE CC ACTS ON THAT
REQUEST AND OPENS
“HEALTH”
GIVEN CENTER FOR MINDFUL TRANSITION’S
HEALTH FOCUS, THEY ACCEPT
THE REFERRAL
THE CC SENDS THE REFERRAL
OUT TO A NETWORK PROVIDER
THE CC RECEIVES THAT REQUEST
KERRI ANN SUBMITS A REQUEST
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong central layout (see appropriate
folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
ICONS
Only use the AI Icon Library (or request
new icons at [email protected])
Copy and paste the correct color and
opacity icon as shown in this slide.
Always resize your icon using
percentage values, never manually.
• Right+click the icon you pasted
• Size & Position (p55 AI Style Guide).
XL resize icon to 100%
L resize icon to 55%
M resize icon to 45%
S resize icon to 35%
XS resize icon to 25%
Icon color should never be altered, but
white icons can be placed on circles in 1
accent color shown above (p42 of AI
Style Guide).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
ICONS (contd)
NOTE: Icons are meant to improve
audience comprehension, not just add
visual interest. Icons that do not clearly
match text they appear with hurts
audience comprehension. So only
choose icons that clearly match the
message of your text.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
LINES
Connector lines as provided in this
layout should be:
• White
• 1.5pt dotted
Use Format Painter to apply this style
to new lines you create on this slide.
Other decorative lines, for example
around icons, should be:
• White 50% transparent
• 0.75pt thick
TIMELINES
On solid-color backgrounds, generally
follow a straight line.
On image backgrounds (which should
have a strong horizontal layout),
generally follow a prominent line in the
background image. To make this work,
place items along the line of the
background image, similar to what is
shown. To equally space items, in the
Ribbon, use Align > Distribute
Horizontally.
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
On 4/11/2017
The client expresses
a need for health
services.
KERRI ANN, 38-YEAR OLD TRANSITIONING
SERVICE MEMBER, ENTERS THE NETWORK
CC
Kerri Case study
KERRI ANN RECEIVES THE
SERVICE
THE CASE IS CLOSED AND MARKED AS
RESOLVED/SUCCESSFUL
CENTER FOR MINDFUL
TRANSITIONS MEETS WITH KERRI ANN
CENTER FOR MINDFUL
TRANSITIONS TAKES ACTION
ON THE REFERRAL
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong central layout (see appropriate
folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
ICONS
Only use the AI Icon Library (or request
new icons at [email protected])
Copy and paste the correct color and
opacity icon as shown in this slide.
Always resize your icon using
percentage values, never manually.
• Right+click the icon you pasted
• Size & Position (p55 AI Style Guide).
XL resize icon to 100%
L resize icon to 55%
M resize icon to 45%
S resize icon to 35%
XS resize icon to 25%
Icon color should never be altered, but
white icons can be placed on circles in 1
accent color shown above (p42 of AI
Style Guide).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
ICONS (contd)
NOTE: Icons are meant to improve
audience comprehension, not just add
visual interest. Icons that do not clearly
match text they appear with hurts
audience comprehension. So only
choose icons that clearly match the
message of your text.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
LINES
Connector lines as provided in this
layout should be:
• White
• 1.5pt dotted
Use Format Painter to apply this style
to new lines you create on this slide.
Other decorative lines, for example
around icons, should be:
• White 50% transparent
• 0.75pt thick
TIMELINES
On solid-color backgrounds, generally
follow a straight line.
On image backgrounds (which should
have a strong horizontal layout),
generally follow a prominent line in the
background image. To make this work,
place items along the line of the
background image, similar to what is
shown. To equally space items, in the
Ribbon, use Align > Distribute
Horizontally.
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
On 4/28/2017
DUE TO NCSERVES – METROLINA, KERRI
ANN RECEIVES THE RIGHT SERVICE.
KERRI IS NOT ALONE. CLIENTS ARE DIVERSE.
NCServes – Metrolina has served as that one-stop-shop for more than 2,563
military-connected people since inception.
Clients Served by NCServes - Metrolina
26%
FEMALE
7%
MILITARY SPOUSES &
FAMILY
32%
AGED 45 TO 54
19%
POST-VIETNAM WAR ERA
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
ICONS
Only use the AI Icon Library (or request
new icons at [email protected])
Copy and paste the correct color and
opacity icon as shown in this slide.
Always resize your icon using
percentage values, never manually.
• Right+click the icon you pasted
• Size & Position (p55 AI Style Guide).
XL resize icon to 100%
L resize icon to 55%
M resize icon to 45%
S resize icon to 35%
XS resize icon to 25%
Icon color should never be altered, but
white icons can be placed on circles in 1
accent color shown above (p42 of AI
Style Guide).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
ICONS (contd)
NOTE: Icons are meant to improve
audience comprehension, not just add
visual interest. Icons that do not clearly
match text they appear with hurts
audience comprehension. So only
choose icons that clearly match the
message of your text.
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
GRAPHS
Graphs can be edited using the excel
data source. Right-click on the graph >
select Edit Data...
Multiple colors can be used to define
complicated graphs. If you require more
colors, only use the Core Color Palette -
the first row of the color palette (p38 of
the AI Style Guide).
Remove gridlines where possible.
Do NOT use shadows, gradients or 3D
effects.
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
2,563 Clients
NCServes – Metrolina has
fielded 5,761 requests
Purpose
TO FULFILL ALL OF THESE REQUESTS,
WE HAVE CREATED A TRUSTED
PROVIDER NETWORK
OUR PROVIDERS ARE COMMITTED TO
IMPROVING HOW CARE IS DELIVERED
MECKLENBURG
COUNTY VETERAN
SERVICES OFFICE
Stacy Lowry
Department Director
A PIONEER
Since 2015, Mecklenburg
County Veteran Services has
committed to referring into
the network and fielding
referrals submitted to them.
The platform has changed
the way they have delivered
services.
REFERRALS CREATED IN
THE FOLLOWING AREAS
% OF TOTAL
REFERRALS
Housing & Shelter 41.7%
Money Management 17.7%
Employment 16.9%
Benefits 9.7%
Other 14.0%
COMMITTED TO
SERVING CLIENTS
BETTER…
750
Referrals
Created
478Referrals
Recieved
THEY ARE WORKING TO EXPAND THE
NETWORK AND DEEPEN IMPACT
GOODWILL
INDUSTRIES OF
THE SOUTHERN
PIEDMONT
A NETWORK LEADER
Since inception, Goodwill of
SP has used this network to
accomplish their mission to
have access to other
providers. As a super user,
they have built partnerships
to expand reach and touch to
clients across the service
region.
REFERRALS CREATED IN
THE FOLLOWING AREAS
% OF TOTAL
REFERRALS
Employment 50.8%
Housing & Shelter 11.9%
Benefits 10.2%
Money Management 7.9%
Other 80.8%
COMMITTED TO
SERVING CLIENTS
BETTER…
480
Referrals
Created
456Referrals
Recieved
Diane Weekley
Director, Career
Development Services
RIGHT PERSON RIGHT PROVIDER RIGHT SERVICE
Clients
Our initial focus has been
from the start to connect
a veteran, family member,
or transitioning service
member to a service that
aligns with their needs.
We have more than 250
providers in our (5)
Carolina networks
focused on serving their
clients through the
referral platform and
knowledge exchange
network.
Our 11,000 outcomes are
continuing to show
greater impact to clients –
more timely and
appropriate referrals are
being made across the
board.
CLIENTS ARE KEY.
RESULTS BRING THEM BACK.
Where are we going?
3. LOOKING
FORWARD
OUR GOAL: TO BRING YOU ALL
INTO OUR NATIONAL
COMMUNITY OF PRACTICE
WE ARE LAUNCHING A “NATIONAL COP” FOR PROVIDERS,
CARE COORDINATION CENTERS, AND COMMUNITY PARTNERS
TO EXCHANGE BEST PRACTICES AND IMPROVE COMMUNITY
CARE
NOW, HOW DO WE DEEPEN OUR IMPACT
EVEN FURTHER? TOGETHER?
ACCENT COLORS
As this slide contains a complicated
graphic, all defined primary accent text
and colors can be used on this slide.
ICONS
Only use the AI Icon Library (or request
new icons at [email protected])
Copy and paste the correct color and
opacity icon as shown in this slide.
Always resize your icon using
percentage values, never manually.
• Right+click the icon you pasted
• Size & Position (p55 AI Style Guide).
XL resize icon to 100%
L resize icon to 55%
M resize icon to 45%
S resize icon to 35%
XS resize icon to 25%
Icon color should never be altered, but
white icons can be placed on circles in 1
accent color shown above (p42 of AI
Style Guide).
NOTE: Icons are meant to improve
audience comprehension, not just add
visual interest. Icons that do not clearly
match text they appear with hurts
audience comprehension. So only
choose icons that clearly match the
message of your text.
PRIMARY ACCENT
PRIMARY ACCENT
SECONDARY ACCENT
WHAT WILL THE NATIONAL COMMUNITY OF
PRACTICE LOOK LIKE?
National CoP
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
LINES
Connector lines as provided in this
layout should be:
• White
• 0.75 pt solid or dotted
Use Format Painter to apply this style
to new lines you create on this slide.
Other decorative lines, for example
around icons, should be:
• 4.5pt thick
• In an accent color specified above
for this slide
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
LOCAL COP
Composed of local CC
and providers
REGIONAL COP
Composed of all regional
coordination centers (e.g.
Carolinas CoP)
NATIONAL COP
Composed of all national
network coordination
centers and providers
Analytics: Receiving continuous & accurate analytics to drive activity
Technical Assistance: Accessing better training and network support
Leadership Network: A clear cadence of “best practice”
workshops
Best Practices Sharing
Analytics/Reporting Lessons Learned
HOW DO WE GET THERE?
Next Steps
ARE YOU A PROVIDER OR
CC?
Our National CoP is set
to launch in January.
More information
coming soon.
SUBMIT A REFERRAL FOR YOUR CLIENTS
TODAY!
Work with your LOCAL CC
to ensure that you are
serving your clients through
our community care
coordination solution!
VISIT WWW.NCSERVES.
ORG
Learn more about where
we have come since
inception
ACCENT COLORS
There are 3 defined primary accent
colors.
Use only 1 primary accent per slide
(p41-42 of the AI Style Guide).
BACKGROUND IMAGE
This layout requires an image with
strong horizontal layout (see
appropriate folders in Image Library).
Select an image that does not
compromise text legibility.
To change background to a solid color:
• Delete image
• Click Layout button in the Ribbon
• Select a different background color
for this layout
ICONS
Only use the AI Icon Library (or request
new icons at [email protected])
Copy and paste the correct color and
opacity icon as shown in this slide.
Always resize your icon using
percentage values, never manually.
• Right+click the icon you pasted
• Size & Position (p55 AI Style Guide).
XL resize icon to 100%
L resize icon to 55%
M resize icon to 45%
S resize icon to 35%
XS resize icon to 25%
Icon color should never be altered, but
white icons can be placed on circles in 1
accent color shown above (p42 of AI
Style Guide).
PRIMARY
ACCENT
PRIMARY
ACCENT
PRIMARY
ACCENT
ICONS (contd)
NOTE: Icons are meant to improve
audience comprehension, not just add
visual interest. Icons that do not clearly
match text they appear with hurts
audience comprehension. So only
choose icons that clearly match the
message of your text.
MAIN TITLE & KEY POINT BOX
Clearly communicate the main point of
each slide.
• If a title is about us or what we do,
use the Key Point box;
• if a title is about the client or content
they would care about, that is not
about us use the Main Title. (You can
then use the Key Point box for a very
short sub-title, or delete it.)
Main Titles can be reduced to 30pt if
there is too much text in the title – to a
maximum of 3 lines.
HEADINGS & SUB-HEADS
If text in one heading (or sub-heading)
wraps over 2 lines, try to make others
on the slide in the same style also wrap
over 2 lines for consistency.
If one wraps over 3 or more lines, try to
keep others (in the same style) within 1
line (for example if the longest heading
is 4 lines, try to make others in that style
wrap over at least 3 lines, if possible)
LINES
Connector lines as provided in this
layout should be:
• White
• 1.5pt dotted
Use Format Painter to apply this style
to new lines you create on this slide.
Other decorative lines, for example
around icons, should be:
• 4.5pt thick
• In an accent color specified above
for this slide.
CONTENT & TEXT
Keep the amount of content per slide to
a minimum; use more than one slide –
they’re free.
Simplify amount of text per slide to the
minimum you need to speak to the main
points.
• YOU are what audiences want to see,
not slides
• Remove unnecessary words like ‘the’
and ‘a’
• Paste text into Speaker Notes
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