The Communication ProcessThe Communication Process

What is Communication?What is Communication?

Message•Words, body language

and symbols that convey ideas

Feedback•Words, body language

and symbols thatrespond to the

sender’s message

Sender•Transmits message

Receiver•Intercepts and

interprets message•Transmits feedback

Interpersonal Interpersonal communicationcommunication

One-to-one One-to-one communication or one-communication or one-to-many to-many communicationcommunication

Intrapersonal communication Communication that

involves talking with or thinking to yourself

Communication ProblemsCommunication Problems

Message

Feedback

Sender

Receiver

I’m too smart for this!

Communication Barrier-

•Any obstacle that gets in the way of effective communication

Five Types of BarriersFive Types of BarriersAttitudinal

“I really don’t like what we’re talking about here!”Social

“This person is not one of my friends!”

Cultural“This

person’s heritage is

not like mine!”

Educational

“I’m far too smart to listen to this stuff”

Environmental

“I’m too hot in this room to think!”“There are too

many other people talking to listen!”

Good Communication…Good Communication…Takes Work!Takes Work!

The SenderThe Sender– needs to THINK before he speaksneeds to THINK before he speaks– ARTICULATE his wordsARTICULATE his words– WATCH the receiver of your wordsWATCH the receiver of your words

The Receiver The Receiver – ASK questions to the sender– LEARN more about the issues to gain

knowledge– RELATE to the background and experiences of

those speaking

SymbolsSymbols

Symbols are one form of non-verbal Symbols are one form of non-verbal communicationcommunication

Hand gesturesHand gestures– Thumbs upThumbs up– ‘‘V’ sign/ peaceV’ sign/ peace

Turn to page 9

In groups of two, read the story ‘What Symbols Can Say’ and answer the questions.

To Be A Good SpeakerTo Be A Good Speaker

Care about your audience!Care about your audience!– Is this material appropriate?Is this material appropriate?– How would I feel if I were asked that question?How would I feel if I were asked that question?– Am I giving my audience enough new Am I giving my audience enough new

information?information?– Is my information too difficult or too easy?Is my information too difficult or too easy?

– It is important to analyze an audience BEFORE It is important to analyze an audience BEFORE speaking to ensure successful speech deliveryspeaking to ensure successful speech delivery

Appealing to Your AudienceAppealing to Your Audience

Logical Appeal- sequence and analysis of a Logical Appeal- sequence and analysis of a topictopic

Emotional Appeal- family, patriotism, justice Emotional Appeal- family, patriotism, justice or likes “strike a chord”or likes “strike a chord”

Ethical Appeal- natural honesty and sense Ethical Appeal- natural honesty and sense of right and wrongof right and wrong

StereotypesStereotypes

Placing somebody in a category because of Placing somebody in a category because of their appearance or because of a their appearance or because of a preconceived ideapreconceived idea

– What are some examples of stereotypes?What are some examples of stereotypes?

– African Americans are fast runnersAfrican Americans are fast runners– Blondes aren’t smartBlondes aren’t smart– Larger people are lazyLarger people are lazy– Nobody likes LawyersNobody likes Lawyers

Right and WrongRight and Wrong

Speaker Speaker ResponsibilityResponsibility

Having a ConscienceHaving a Conscience Accountability for Accountability for

your actionsyour actions

What does it What does it

mean to be a mean to be a responsible person?responsible person?