The Case Fore Governance Janet Read Well 012909

8/2/2019 The Case Fore Governance Janet Read Well 012909

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ICT Innovations in Public Sector

Management

The Governance of eGovernmentMaking the case for 6SsJane Treadwell

28 January 2009


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2

Overview

Its all about connecting the dots

e stands for everything

Vision versus the verticals

Examples of governance of (e)Government: Strategies & Priorities of Government

Investment decision making & Benefits Management

Program, Project, Portfolio Management

Delivery Performance and Measurement

New Structures and Capabilities

The 6Ss


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Connecting the Dots

National Insurance Company

Organisations accessing identity data

Technology and experiences create new

relationships, demands & risks new

governance systems 3

Claims

Payouts

Increase

premium

cost of

individual

policy

New governance

systems


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Models of Government


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Definitions

Governance

A process, a strategy and a culture

The means by which organisations make decisions and areheld to account

(e)Government challenges the systems

Policies and decision rights shared/conflict between departments,organisations & jurisdictions that oversee a set of activities that must

ultimately create shared value whilst managing distributed risk

Array of organizational

arrangements & rulesfor optimizing operations

Ordered flows of events

for achieving work outputs& support

Systems of Processes

Systems of Meaning

Cognitive processes used

to interpret & understand

shared intentions

Any knowledge or power

used to disadvantage one

or more stakeholders

Systems of Structure

Systems of Authority


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Vision vs Verticals

6

DeptDept

DPI DeptLocalGovt

Citizens and Businesses

Common corpora

te/business processes and systems

Dept Dept Dept Dept

Shared Services

Shared Capabilities

Common or shared ICT infrastructure

DeptDept

Integrated service delivery channels

Systems of Processes

Systems of Meaning

Systems of Structure

Systems of Authority

Source: John Kost, Gartner Group

Organisational Pre-information age

organisational models

Multiple jurisdictions

Turf battles

Legislative fiefdoms

Processes H.R., Finance etc.

Procurement Process

Funding Process

Technology Standards

Data integration

Legacy maintenance

Privacy/Security

Turf/Politics

Process

Technology

Easy

Hard

Hierarchy ofChallenges


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Transforming Government - Australia

GovernmentOnline

Contagion

Control legislation

centralisation

Initiation

Interoperability

Data

Sharing

Standardisation/

Consolidation

ServiceTransformation

Networked Government

CollaborativeGovernance

New Performance &Accountability Models,

new structures

Value

CIO/CTO Whole of Government Ctees

Standards

Initiate Shared Services influence model

Architecture & Standards

Corporate Applications

National Ministerial and OfficialCommittees

Interoperability Policies

Agreed Frameworks/Standards

Statutory Authorities sharedservices; shared capabilities

Process, Information & TechnologyStandards

Major Review

Joined upGovernment

HierarchicalGovernment


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Victoria

8

Government and AgencyPriorities and Planning

WoVGStrategic Intent

Assessment &Prioritisation

of Investments

Assessment &Prioritisation

of Investments

EnterpriseArchitectureFramework

EnterpriseArchitecture

Work

Deliver Approved Programs&

DHS DJ DIRD DE DVC DPI DTFD

DHS DOJ DIIRD DET DVC DO DTF

DHS DOJ DIIRD DET DVC DPI DSE DOI DTF

DPC

DHS DOJ DET DVC DPI DOI DTF

Applicat

Develop WoVG Capability

Strategic Business

Planning

Architecture

Development

Investment

Decisions

alignment $ spend

Capability

Development

Monitoring, Evaluation & Knowledge Base

AgencyInvestment

Plans

WoVGInvestment

Plans

WoVGRoadmap

AgencyRoadmaps

AgencyEnterprise

Architectures

WoVGEnterprise

Architecture

BusinessArchitectu

re

InformationArchitecture

SystemsArchitecture

TechnologyArchitecture

ExternalInfluencesand

Drivers

Management

Standards

Security

BusinessArchitectu

re

InformationArchitecture

SystemsArchitecture

TechnologyArchitecture

ExternalInfluencesand

Drivers

Management

Standards

Security

DHSDOJDIIRDDETDVCDPI DSEDOI DTFDPC




Common/Shared

Common/Shared

Common/Shared

Business Architecture

Information

Applications

Technology Infrastructure

DHS DIIRDDETDVCDPI DSEDOI DTFDPC




Common/Shared

Common/Shared

Common/Shared

Common/Shared


Information

Applications

Technology Infrastructure





Common/Shared

Common/Shared

Common/Shared

Common/Shared


Information Architecture

Systems Architecture

Technology Architecture

Year 1

Year 3

Year 2

Agreementson Programs& Roadmaps

Strategic AssessmentsTrend Analyses Futures & Options Analyses Business Case Analyses

Enterprise ArchitectureMaturity Assessments

Enterprise ArchitectureGap Analyses

Investment AnalysesProgram/Project AnalysesRoadmap Analyses

Capability & MaturityAssessments

Performance Measurement

Standards & Policies- WoVG


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Whole of Government structure

20059

CIO

State CoordinationCouncilSecretary

Premier Dept

Minister forICT

ICT Strategy Sub-Committee of ERC(Premier, Treasurer, Ministers for ICT &

Finance)

Secretary Deptinfrastructure

ICT Strategy Board (DOI, DPC,DIIRD, DHS, DET, MMV +

external)

ICT Policy Committee (DepSecs)

Secretary

Dep Sec

CTO

IT WG on X Business WG on Y

Working Groups Working Groups

Communityof Practice



CIO ForumIT Industry Forum

CIO Dep SecCTO CIO


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Governance environmenteg Investment Management Standard

http://www.dtf.vic.gov.au/CA25713E0002EF43/pages/gateway-reviews-and-best-practice-

guidelines-investment-management-investment-management-standard


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The Logic of Investment & Benefits/Value

Investment Logic Map

Declining Trust &Confidence in Government

Fragmentation ofGovernment Information

& Services

administrativeburden & costs

Citizensatisfaction

and trust

Structures

Vision eg State PlanGrowing Victoria Together

(Collaborative)Governance

citizen engagementin policy, service &priority setting

productivity/performance

Liveability ofVictoria

Processes

Skills

Leadership

NOTE: (%)indicates relative importanceof drivers, objectives orbenefits to this investment

Key Performance Indicators

Benefit 1KPI 1: descriptionKPI 2: description



Benefit 4KPI 1: descriptionKPI 2: description 2.03Template Version

NameByDD/MM/YYYYDate

Last ModifiedInvestors nameInvestorFacilitators nameFacilitatorDD/MM/YYYYDate

Original ILM Workshop Version

0.1Version

Document Control

Reputation asan Innovator &Technology Leader

Competition for Talent openness &transparency

accessibility, usability& convenience of govtservices

Competitiveness toattract business

Better outcomesdelivered (publicvalue)

Employer of ChoiceNext Generation/Networked Govt

Demands for Information/better decision-making

Technology &Connectivity

Information

Whole of Government E-business/ICT Strategy

Burning Platforms

Knowledge ofCitizen/Business

Expectations

Drivers Objectives Changes EnablersBENEFITS


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Shared Services and Shared Capabilities

Consolidation of 4Departments ICT,

business systems &

shared corporate

services

Consolidation of

remainingDepartments ICT,

business systems &

shared corporate

services

Consolidation of

Departmental

standardised

services

Statutoty Agency

Standardise

service delivery

processes

(lead-Department

as process

owners)

Transformation of

service delivery

YR2 - YR3-4 YR4YR 1

Planning

and Design

Financial management

Human resource management

Payroll management services

Assets, facilities & fleet

Records & documents

Procurement & contract management

Grants management

Licensing management

Payments and revenue collection

Case management

Channel Services

Planning = business case, rationale and scopeDesign = Functional and Process, financials, services

Frontline

Back

Office

YR -10

Mega-

Department

internal

service

consolid-ation

Collaborat

ive ICT &

HR Shared

Services

Heath Smart

Desktop, IT, Spatial, Telecommunications

Authen

tication


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Calculating Risks and Challenges

Tacit Framework Standards Executable

Environment legal,

Behaviours/Values

Roles/ Metrics

BusinessProcesses

Applications

Architecture/Platforms

Connectivity

Collaboration:An unnatural act between

non-consenting adults


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Capabilities Framework & Related Policies

Delivering Australian Government Services: Service Delivery Capability Model, AGIMO, 2006


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National approach to eGovernment

Interoperability

Standards Government

Authentication

Framework

Smartcard

Framework

Citizen Centred

Service Delivery

ICT Skills

Attraction

Information

Sharing

Council of AustralianGovernments

Online &Communications Council of Ministers

eGovernment

Multiple Committees

Australian (Federal) Gov CIO

Qld Gov CIO

NSW Gov CIO

Vic Gov Exec Dir

SA Gov CIO

WA Gov eGov Dir

NT Info Exec

Tas Gov Info Exec

ACT Gov Info Exec

Telecommunications and IT in wider economy

Cro

ssJurisdictionalCIOsCommittee

NZ - Observer

Representative Aust Local Govt Assoc

JurisdictiondeterminedeGovernmentandICTgoveranceco-ordination

NationalBroadband

Development

IndigenousCommunications

Digital Economy


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Australian Government eGovernance

17


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Mother of All Accountability Tools

18

Engage and involve people

Increasing access, greater familiarity with the

Web

Combining information that leads to new insights

Co-production, better outcomes


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Information & processes slowly beingpublished & governed aX governments

Australia Council of Australian

Governments Information Sharing co-

operative policy and standard development

Korea Information Sharing Committee and

hierarchy

Singapore individual single sources of

aurthoritative data in various departments

responsible for currency, quality and supplyto departments

UK all government data mashable

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Korean organizational framework forGovernment Information Sharing Policy

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Government Information Sharing Committee

Government Information Sharing Task Force

Government Information

Sharing PromotionAdvisory Committee

General planning

management

team

Coordinationevaluation

team

Document

reductionteam

Team

for building

shared system

Chairman : Prime Minster/ private-sector

chairman

Members : 12 ministers, 6 private-sector

experts

Government Information Sharing Promotion Committee

Members: Professors having expertise in

economicssocial sciencepublic

administrationIT and Civic Groups (total: 12)

Government Information Sharing Advisory Committee

Members of the Task Force are

composed of officials from variousgovernment departments(13) to ensure

coordination.

Government Information Sharing Task Force

Organizational chart Composition


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The art of (e) Governance

Its about Government and governance,

not ICT eGovernment can be catalyst for revealing

and reforming whole of government

structures and governance processes It evolves

6Ss

new and re-engineered Structures/Systems Standardisepolicies, standards

Sets of one eg single source of truth architectures, datasources, core process, software systems, measures

Share incentives, capabilities, measurement

perSevere21


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22

When Spider Webs UniteThey Can Tie Up

a Lion.

African Proverb

Thanks to Daniel F. Perkins, Ph. D.

Documents

The Case Fore Governance Janet Read Well 012909