The Art of Leadership: Growing The Art of Leadership: Growing Individuals, Teams and the Individuals, Teams and the OrganizationOrganization

Presented By:Presented By:

Brenda MorrisBrenda MorrisKaren Becton-JohnsonKaren Becton-Johnson

ForFor

ABMTS ConferenceABMTS ConferenceAugust 2012August 2012

What is Management?What is Management?

Problem solving Problem solving Analyzing Analyzing

information, information, deciding the best deciding the best solutionsolution

Making decisionsMaking decisions

What is LeadershipWhat is Leadership Influences group- Influences group-

and effects the way and effects the way goal are goal are accomplished, Sets accomplished, Sets goals, plan goals, plan

Inspires group- Inspires group- independence, independence, excellence, excellence, competitioncompetition

The Difference Between The Difference Between Leadership and Leadership and Management?Management?

Managers implement processes Managers implement processes to get a task accomplishedto get a task accomplished

Leaders influence the task Leaders influence the task accomplishers to control the way accomplishers to control the way a task is accomplished.a task is accomplished.

Leaders…Leaders… InspireInspire

InfluenceInfluence

Build TrustBuild Trust

Personal Personal AccountabilityAccountability

Foundations for Foundations for SuccessSuccess

13 Leadership 13 Leadership BehaviorsBehaviors People FocusPeople Focus

– Personal Personal LeadershipLeadershipSelf developmentSelf developmentCommunicationCommunicationPolitical SavvyPolitical Savvy

– Leading OthersLeading OthersRelationship ManagementRelationship ManagementGroup LeadershipGroup LeadershipCustomer FocusCustomer FocusManaging PerformanceManaging Performance

13 Leadership 13 Leadership BehaviorsBehaviors

Results FocusResults Focus-Leading Improvement-Leading Improvement

Change ManagementChange ManagementInnovation and Risk ManagementInnovation and Risk ManagementAchievement OrientationAchievement Orientation

-Business Results-Business ResultsProblem Solving & Decision MakingProblem Solving & Decision MakingLeveraging ResourcesLeveraging ResourcesStrategic Planning Strategic Planning

& Implementation& Implementation

Leaders…Leaders… InspireInspire

InfluenceInfluence

Build TrustBuild Trust

Personal Personal AccountabilityAccountability

Leading When Not in a Leading When Not in a Position of AuthorityPosition of Authority YOU – 4F clubYOU – 4F club WIIFTWIIFT InclusionInclusion Golden RuleGolden Rule Platinum rulePlatinum rule Communication- Communication- LISTENLISTEN RecognitionRecognition

Attitudes Necessary forAttitudes Necessary forPERSONAL SUCCESSPERSONAL SUCCESS Authentic YouAuthentic You CommunicateCommunicate InclusionInclusion EmpowermentEmpowerment AccountabilityAccountability Model the BehaviorModel the Behavior TrustworthyTrustworthy

Attitudes Necessary forAttitudes Necessary forPROFESSIONAL SUCCESSPROFESSIONAL SUCCESS

1.1. Be in Service to others without expecting anything in Be in Service to others without expecting anything in returnreturn

2.2. Be dedicated to the highest standards of performance, Be dedicated to the highest standards of performance, teamwork and communicationteamwork and communication

3.3. Be open and adaptableBe open and adaptable4.4. Keep commitments and agreementsKeep commitments and agreements5.5. Expand your role to support your organization, Expand your role to support your organization,

community or familycommunity or family6.6. Be a valued resource to othersBe a valued resource to others7.7. Be dedicated to self-improvement and professional Be dedicated to self-improvement and professional

developmentdevelopment8.8. Use obstacles and challenges as opportunities for Use obstacles and challenges as opportunities for

improvementimprovement9.9. Engage and include others when making decisions or Engage and include others when making decisions or

changeschanges10.10. Acknowledge and value the contributions of othersAcknowledge and value the contributions of others

How to Operate and How to Operate and Maintain a Maintain a MOTIVATIONAL MOTIVATIONAL CLIMATECLIMATE

Authentic YouAuthentic You ListenListen LearnLearn RelationshipsRelationships Keep giving feedback/coach the outcomeKeep giving feedback/coach the outcome Get input from othersGet input from others Lead from the frontLead from the front Tell the truthTell the truth Manage your bossManage your boss Recognize people through responsibility Recognize people through responsibility

and advancementand advancement

Personal Personal Accountability/ResponsibilityAccountability/Responsibility (extends beyond titles)(extends beyond titles)

Being able to be counted on by Being able to be counted on by yourself and others – yourself and others – AccountabilityAccountability

Being able to be respond - Being able to be respond - ResponsibilityResponsibility

Responsible –Responsible –AccountableAccountable(NOT)(NOT) Not doing what you sayNot doing what you say Not asking for helpNot asking for help BlamingBlaming ComplainingComplaining NaysayerNaysayer Focusing on personal successFocusing on personal success MediocrityMediocrity Not owning your mistakesNot owning your mistakes Expecting to be rewarded for doing your jobExpecting to be rewarded for doing your job

How to Create a How to Create a CultureCulture of of AccountabilityAccountability and and Gain Buy-in and SupportGain Buy-in and Support

Model the behavior (Lead from the Model the behavior (Lead from the front)front)

Create a joint visionCreate a joint vision Listen (Pay attention)Listen (Pay attention) Communicate consciouslyCommunicate consciously

Questions???Questions???

IDEAS???IDEAS???