The Art of Coarse Industrial Relations

I don’t want to…..

It’s about…..

• Scrum cartoon

The trick is…..

• Preparation

• Engagement

• Understanding the agendas

• Knowing the boundaries

• Holding your nerve

It is rarely just about…..

It will be about….

• Behaviour

• Change

• Ego

Be prepared….

Preparation• Operational

• Commercial

• Stakeholders

• Do the corridor (and other places!) conversations

• Know the personal goals…even the hidden ones!

• Communication-the unions don’t have sole rights!

• Process

• Behaviours

Rules of Engagement

• Share information

• Manage Expectations

• Challenge Everything

• Know what game is being played

• Know the ballot process and requirements

HR’s role

• Prop and scrum half cartoons

Build the team

The Squad

• Let the ops folks front it

• Prepare early

• HR

• Finance

• Communications

• The lawyers- even if they’re on loan! Don’t pay for them getting to match fitness!

Tactics- Understanding the Agendas

• Agree the end game and what the half time score might be

• Know and measure your BATNAs

• Keep talking and keep the fans happy

• Know who you can pull off the bench- to cover for industrial action

• Deadlock- know the White Knight and their move

Previous tussles

• BA - ego

• Diageo - behaviour

• Strathclyde Police - change

• First Aberdeen - money