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The Active Update Internal Error 47 message in Trend Micro PC-cillin Internet
Security 2004 and 2005SID : 17051
The pattern file was corrupted during the download process.
Delete the contents of the following folders:Note: These folders contain the temporary files downloaded during the update process. It is necessary to delete the temporary files so that the directory will be clean when the update files are downloaded.
\Program Files\Trend Micro\Internet Security\Au_BAckup
\Program Files\Trend Micro\Internet Security\Temp
\Program Files\Trend Micro\Internet Security\AspmData
\Program Files\Trend Micro\Internet Security\Backup
Restart the computer and update again.
Perform a manual update of the pattern file:
PC-cillin Internet Security 2004
PC-cillin Internet Security 2005
Initiate an update by clicking the Update button. This should prompt a message that there is no update available.
Observe the system until the next update
ACTIVE UPDATE
28 or 56 – Error connecting to the Internet
48 – End Task other programs/ applications
-4, 16, 58 – Free some disk space -1, -5, -8,7, 11, 12,19, 24, 26,29, 32,
33,43, 46, 50, 51, 53,54, 57, 59,60 = update unsuccessful
Email Troubleshooting
Start
Are they using a
Supported
Email Program
?
Yes
No
End A
Was Email Sent/
Received?
No
No
This may not be a problem as the Email Protection
feature of PC-cillin are not interacting
with the software.
Did it Resolve
the Problem?
No
YesA
Restart PC, then check Again. If problem persist,
Please contact ISP for updates with Mail
Configuration
Please enable the Incoming/
Outgoing Email scan of Pc-cillin
B
To Isolate further, please disable the Incoming/
Outgoing Email scan of Pc-cillin
To disable or enable the Outgoing/Incoming Mail Scan,
please refer to the KBID below:
PC-cillin 2005 OUTGOING: KBID 17026
PC-cillin 2005 INCOMING: KBID 17025
To enable the outgoing (SMTP) email scan pop up message:
1.Open the PC-cillin Internet Security program window by going to Start > Programs > Trend Micro Internet Security > Trend Micro Internet Security.
2.On the right-hand sidebar, select Email > Mail Scan > Outgoing Email.
3.Select the Display pop up message when scanning mail option.
Note: Outgoing (SMTP) email scan must be enabled.
4.Click Apply.To disable the outgoing (SMTP) email scan pop up message:
1.Open the PC-cillin Internet Security program window by going to Start > Programs > Trend Micro Internet Security > Trend Micro Internet Security.
2.On the right-hand sidebar, select Email > Mail Scan > Outgoing Email.
3.Uncheck the Display pop up message when scanning mail option.
Note: Outgoing (SMTP) email scan must be enabled.
4.Click Apply.
To enable the incoming (POP3) email scan pop up message:
1.Open the PC-cillin Internet Security program window by going to Start > Programs > Trend Micro Internet Security > Trend Micro Internet Security.
2.On the right-hand sidebar, select Email > Mail Scan > Incoming Email.
3.Select the Display pop up message when scanning mail option.
Note: Incoming (POP3) email scan must be enabled.
4.Click Apply.To disable the incoming (POP3) email scan pop up message:
1.Open the PC-cillin Internet Security program window by going to Start > Programs > Trend Micro Internet Security > Trend Micro Internet Security.
2.On the right-hand sidebar, select Email > Mail Scan > Incoming Email.
3.Uncheck the Display pop up message when scanning mail option.
Note: Incoming (POP3) email scan must be enabled.
4.Click Apply.
B
Verify with ISP if there was a change in the Ports
Used for Incoming and Outgoing.
Regular Ports would regularly be:
POP3 = 110, SMTP = 25
Was there a change
with ISP?
No
YesDid it Resolve
the Problem?
No
YesA
Please edit the Exception List on the Firewall for
SMTP and POP3 to adjust them
with the new Ports
PC-cillin 2004: KBID 17039
PC-cillin 2005: KBID 22016
Get the Log Files, then Escalate
A
Log files include:A. Debug Log For PC-cillin 2005: KBID: 22193B. System Information: KBID: 15839 C. Screen shot of any error message received with the Email Program
