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The 800lb Gorilla meets the Elephant in the Room

The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

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Page 1: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

The 800lb Gorilla meets the Elephant in the Room

Page 2: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Compliance

An expensive way to tick the box

Everyone does it:

It’s a set of rules to follow It’s a definite yes or no Traditional operations people like rules Traditional companies do compliance

Page 3: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Largest CCG in the UK

8000 Supported ICT

Users 126 GP Practices

More than 300 city services from

adoption to waste 2 Data Centres £1.1B

Health commissioning

budget

Retention of high value skills in the South West

Danish for ‘shared’

200 Locations £14.4M of ICT Savings

projected over 10 years

2,330 Sq. Miles More than 5 Years in

the making

900,000 population

110 Delt staff

One shared service for ICT better, faster, cheaper

DELT – a non traditional company

Page 4: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Giles A non-traditional Ops Director

Public and private sector experience

5 years at Babcock Approaches ops differently Came to DELT to make

a difference

Giles makes sure DELT do more than just deliver

Page 5: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Security

It’s hard! It’s an on-going battle It needs specialist dedicated

skills that are retained and developed over time

Prevent the “difficult” moments

Page 6: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Catherine the Cook

A typical user:

Lost in the noise Minimal cyber security awareness 2F What? Remarkably good at exchange

inbox rules… or is she?

Something tells me this isn’t going to end well…

Page 7: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Catherine is PWNED

It’s not her account anymore! Why didn’t we notice:

- Unusual volumes outbound and inbound? - Out of hours login? - Overseas Login?

When you get to the Oh Sh*t moment, it’s already too late

Page 8: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Are we really that stupid?

If you aren’t looking you don’t know

It’s not her account anymore! Why didn’t we notice:

- Unusual volumes outbound and inbound? - Out of hours login? - Overseas Login?

Page 9: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Babcock’s Journey

24x7x365 Key customer assets

are our P1’s

Flexible services that evolve with your

journey

Custom reports to support compliance

No helpdesk Customer goal

focused Fast service start Cost effective

Cyber experts, MSS experts, and resources who’d been the customer

We asked why people didn’t buy managed security services, we know what not to do

Babcock spent 2 years of sweat and tears and a large sum of cash to turn things around.

Page 10: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Babcock MSS

Understand the cyber threat

Know the environment

Align to the business

Understand the customer

Cyber Security Experts

Security Architecture

Experts

Managed Service Experts

Customer Experts

Cyber Security Experts

Security Architecture

Experts

Customer Experts

Managed Service Experts

Page 11: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Reactive to proactive

Cyber expertise

Increased cyber awareness

Direct analyst contact

Industry leading technologies

Contextualised audience specific reporting

24x7x365

Delt’s priorities are P1’s

Evolving with Delt and the threat

Always looking for Catherine the cook, the

sequel Always on defence Advice and upskilling

High end cyber defence at a fraction of the time and cost

The Outcome

Page 12: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

The Outcome

“Collaboration with the Analysts has up-skilled in-house

staff to understand what network activity is “normal” for users,

thus making abnormal behaviour more detectable.”

“The individuals accessing services will now only have to tell

their story once, which will reduce duplication and release

staff time to support individuals in times of need.”

Page 13: The 800lb Gorilla meets the Elephant in the Room · Retention of high value skills in the South West Danish for ‘shared’ 200 £14.4M of ICT Savings Locations projected over 10

Come and talk to us

We’re passionate about DELT

We’re passionate about cyber security

We’re passionate about the service we’ve built for our

customers

We’d love to have a conversation