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The 5 A’s. A guide to handling aggravated customers. The 5 A’s. A: Apologize. The 5 A’s. A: Apologize A: Affirm A: Assure. The 5 A’s. A: Apologize A: Affirm A: Assure A: Ask. The 5 A’s. A: Apologize A: Affirm A: Assure A: Ask A: Acknowledge. The 5 A’s. A: Apologize A: Affirm - PowerPoint PPT Presentation
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The 5 A’sThe 5 A’s
A guide to handling aggravated A guide to handling aggravated customerscustomers
The 5 A’sThe 5 A’s
• A: Apologize
The 5 A’sThe 5 A’s
• A: Apologize
• A: Affirm
• A: Assure
The 5 A’sThe 5 A’s
• A: Apologize
• A: Affirm
• A: Assure
• A: Ask
The 5 A’sThe 5 A’s
• A: Apologize
• A: Affirm
• A: Assure
• A: Ask
• A: Acknowledge
The 5 A’sThe 5 A’s
• A: Apologize
• A: Affirm
• A: Assure
• A: Ask
• A: Acknowledge
CreditsCredits
• The Dirty Dozen Brass Band (2004). Introduction. On Good news
for people who like bad news [CD]. 550 Madison Ave. New
York, NY 10022: Epic. • Glen, F. (1994). Take it easy [Recorded by Eagles]. On Hell freezes
over [CD]. California: Divine Records.
Everything else in this production is a personal product of
James Blake Worley made possible by software purchased by him.
For educational purposes only and should not be sold or
redistributed with out the author’s express written permission.
July 2004 for any questions please email
