THE 2020

Digital Transformation

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Strategy

Executing

Confirming Planning

Guidebook

letstalk@captivix.com +1 (312) 945-8313www.captivix.com

Succeeding at Digital Transformation

Are digital transformation projects successful?

Studies show that of all the companies implementing digital transformation, only 22% are successful.

Why?Because they don’t implement a framework that allows for business transformation. More than a plan, a framework addresses the organization’s needs at every step of your project.

To succeed at digital transformation...

You need a proven framework that answers these questions and prepares you for your organization’s digital transformation.

Questions to answer before you start your

Digital Transformation journey:

Do we have a holistic view of our organization that includes all departments’ needs?

1

Yes No

Do we have leadership support of our long-term strategy?

2

Yes No

Do we have a detailed list of the resources - time, money, and effort - required for our project?

3

Yes No

Do we have the in-house expertise to execute our digital transformation?

4

Yes No

Do we have a follow-up process to track the success of our project?

5

Yes No

The Captivix Approach

Captivix has helped nearly 100 clients, including Fortune 500

companies, to successfully implement digital transformation projects that include ERP, custom application development, BI and

Analytics, and strategic consulting.

1

Why do you need a Digital Transformation Strategy?

Many companies understand the problems they have today, but don’t understand what their future needs are.

They also may not have the leadership support to ensure their project success.

Finally, they may not have a holistic view of their organization’s interdependencies and the people and processes that will be affected.

A clear strategy is a communication tool that allows everyone to know what you are doing and why and sets up expectations for successful outcomes.

Questions for your organization

Have we identified the senior leadership to support our project?

1

Yes No

What are our top 3 future goals for digital transformation?

2

a.

b.

c.

Strategy

The Captivix Approach

We work with you to establish an organization vision, engage your

leadership, and identify ambitions where you want your company to

go in the future.

The result is a coherent strategy along with a Digital Success Matrix for sustained digital

What people, departments, or processes will be affected by our digital transformation?

3

a.

b.

c.

Do we have a communication tool in place that everyone can follow and understand?

4

a.

b.

c.

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2

Strategy Steps

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Assemble the leadersa. Operational/core business

b. Finance

c. Technology

d. Sales, Marketing, Customer Service

e. Partner relations

Enter your data

Key TipsChief Digital Officer (CDO) is required to imitative strategy discussions

If you do no have CDO, hire an outside transformation consultant

Ambitions ( what stakeholders want?)

Offering: Products and/or Services – example digitize your service. etc.

Customers

Employees

Partners

Enter your data

!

3

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Considerationa. Core competency

b. Market

I Competition

II Industry

c. Constraints – such as compliance, budget, etc.c. Constraints – such as compliance, budget, etc.c. Constraints – such as compliance, budget, etc.c. Constraints – such as compliance, budget, etc.

Enter your data

Design strategya. Transformation in Business: Go to market/offering, channel

b. Transformation in Experiences: engagement – customer, employee, partners

c. Transformation in Culture

Enter your data

Key TipsBuilt Digital Success Matrices to track KPI(s) for every strategy designed

Download the SPEC guide for digital strategy

4

Key TipsStrategy + Core Competency = Competitive Advantage

Analyze opportunities and challenges

Why do you need a Digital Transformation Plan?

Leaders often plan for their department or division, without considering the impact on other parts of the organization.

Excluding vital perspectives and needed resources will result in an incomplete plan.

A clear, well-thought out Digital Transformation Plan will prioritize the effort and include all people, resources, and time frames you need for your project to be successful.

Outcome of your planning is a roadmap that It often includes three types of initiatives: internal, external, and cultural. If you don’t address all three types of initiatives, your plan could be incomplete.

Questions for your organization

Planning

The Captivix Approach

Once we understand your organization’s goals, we work with you to engage Subject Matter Experts (SMEs) and

identify resources you have (or will need). We also identify the specific initiatives - external,

internal, and cultural - that you’ll need.transformation success.

What are our top 3 future goals for digital transformation?

1

a.

b.

c.

What are the specific initiatives that will be needed?

2

a.

b.

c.

How will you address your organization’s cultural transformation that results from your initiatives?

3

"

5

The 3 Types of Digital

Transformation Initiatives

Planning

CulturalTransformationGOAL: How do we bring people together through our values, projects, and communications?

Mobile apps, shared enterprise portals, and enhanced employee engagement across multiple channels.

ExternalTransformationGOAL: How can we enhance our customer experience, revenue, or partner relations?

Ecommerce solution, Mobile applications for customers, IoTs, Machine learning, new platforms for partners.

InternalTransformationGOAL: How can we improve our operational efficiency?

ERP implementations or upgrades, integrations of silos, automation, data analytics (predictive analytics), Mobile for employees.

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Planning Steps

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Required resources for strategy execution (what do you need)

a. Systems

b. People

c. Time

d. Budget

Enter your data

Key TipsList everything you need to execute your strategy

Gap Analysis(Gaps between what you need VS what you have)

a. Systems - to be classified into following buckets

New Implementations, Retained, Upgrade, Automated, Retired

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Systems New Implementations Retained Upgrade Automated Retired

Planning Steps

Identify Initiatives and dig deeper(start grouping them in 3 buckets)

b. People

Enter your data#

Expertise Team/Employee(s) Hire

a. Internal Transformation (Operational efficiency)

Include ERP implementations or upgrades, integrations of silos, automation, data analytics (predictive analytics), Mobile for employees.

b. External Transformation (Revenue, customer and partner experiences)

Ecommerce solution, Mobile applications for customers, IoTs, Machine learning, New platforms for partners.

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Train

c. Culture of Transformation (communication model)

People Capabilities Communication

Enter your data

Roadmap creationEach initiative plotted with following information (Program / project) Enter your data

$a. Actionable plans

b. Methodology

c. Timeline

d. Resources/people

e. Budget

f. Matrices for success/ KPIs – more granular matrices, aligned with your digital success matrices.

List of all initiatives as projects or programs

Project or Program

Initiative Type

Methodology to be used

Timeline in Quarter

Teams involved Budget

Product Roadmap

Digital Success Matrices & KPIs

9

How will you execute your plan?

Even if an organization has a detailed strategy and a plan in place, you may not be able to move forward.

Questions for your organization

The Captivix Approach

We provide digital solutions, consulting, technical, and

business expertise to make your project a success.

We use an Agile environment for fast development and structured

DevOps to ensure what we develop will work today

and tomorrow.

Our expertise and commitment to your vision give us the drive to

keep you moving forward to successfully achieve a

working application.

Does our digital transformation team have the bandwidth to execute our plan?

1

Do daily crises keep our teams from accomplishing important, long-term projects?

2

Executing

Why?Because companies fail to include feedback loops that let them know if the project is producing successful outcomes that meet expectations of users, including employees, customers, vendors, and business partners.

Teams also lose momentum to daily crises and competing projects that derail their Digital Transformation efforts.

Have we used an Agile approach to build and implement quickly with high quality?

3

Do we have the technical expertise in-house or do we need additional assistance?

4

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10

Executing

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Factors for efficient execution with digital transformation initiatives

Operational readiness

Fail fast and learn faster

Enter your data

Executing operating model Enter your data

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Executing Steps#

Requirements, UI/UX, Development and Testing - Agile or scaled agile framework as much as possible

Release management – DevOps

Feedback ready – Lean startup

List of all initiatives as projects or programs

Project or Program

Initiative Type

Deployment date

Demo date(s)

Risks and issues

Delivery Scope - Quarter

Overall Status

Executing Steps Confirming$How will you confirm your results?

One of the goals of Digital Transformation is to create better data and improved processes that support management decision making.

But Digital Transformation is a journey not an endpoint. Once your project, custom software, or application is implemented, you’ll need to monitor it to make sure it performs as expected.

For long term success, continuous measurement of revenue, processes, workflows, and internal/external customer experiences should be measured against pre- determined metrics.

Questions for your organization

The Captivix Approach

We confirm that all applications work as intended, that you

receive the reporting metrics you need, and that all employees are accepting of new processes is

key to a successful digital transformation project.

For the long term, we make sure that future metrics are in place so

you can measure future business changes.

Does our Digital Transformation strategy include ongoing monitoring and improvement of identified issues?

1

How will we ensure that our employees will continue to use the application as intended, without reverting to old processes?

2

How will we ensure that our future reporting needs for KPIs and corporate performance reporting are continually met?

3

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ExecutionConfirming Steps$! Enter your data

Time & BudgetVelocity

Measure against KPIsFeedback - External - customers, partners, revenue, new market

Adoption - Internal - Employees, partner

Mindset - Culture - communication, mindset

Enter your data

Operating ModelRetrospectives for more efficiency

Enter your data

List of all initiatives as projects or programs

Project or Program

Initiative Type

Sprint Velocity

Budget (Estimated vs Actual)

Digital Success Matrices VsFeedback

Delivery Scope - Quarter

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Execution AboutCaptivix helps companies transform their business through advanced digital solutions. We provide the strategic insight, technical expertise, and industry experience of working with over 100 clients, including many Fortune 500 companies.

Our SPEC framework, in addition to our expertise, can help you successfully implement new solutions, increase revenue and productivity.

Technology should work as intendedWe clearly define expectations, develop in an Agile environment for quick successes, and train your end users. In the end you’ll have tech that works, helping to transform your company.

We offer transparent pricingWe work with you to stay on budget and bring value to your company. We clearly explain our fees and services. No surprises, just clear cost information.

You’ll keep your business runningYou shouldn’t have to spend hundreds of thousands of dollars and end up with software that doesn’t work, is disruptive to your business operations, or that no one will use.We help prevent downtime, glitches, and other surprises that often happen as a result of a new or upgraded application.

CORE VALUE #1 CORE VALUE #2 CORE VALUE #3

%

Rahul MaheshwaryCEO at Captivix Inc.

We provide digital solutions, management consulting, deep technical expertise, and leading products that focus on:

Digital Transformation ConsultingCustom Digital solutions - Ecommerce, Web and Mobile developmentERP implementation and upgradesBusiness Intelligence Reporting and Analytics

If you’re ready to begin your business transformation journey with digital technologies, contact us at.

letstalk@captivix.com +1 (312) 945-8313www.captivix.com

SPEC! " # $Strategy Planning Executing Confirming

1. ASSEMBLE THE LEADERS

a. Operational/core businessb. Financec. Technologyd. Sales, Marketing, Customer Service e. Partner relations

2. AMBITIONS (WHAT THEY WANT?)

a. Offering: Products and/or Services b. Customersc. Employeesd. Partners**

3. CONSIDERATION

a. Core competency b. Marketc. Constraints

4. DESIGN

a. Transformation in Businessb. Transformation in Experiences c. Transformation in Culture

1. REQUIRED RESOURCES FOR STRATEGY EXECUTION

a. Systemsb. People c. Timed. Budget

1. REQUIREMENTS, UI/UX DEVELOPMENT AND TESTING

1. MEASURE AGAINST KPIS

a. Feedback - External - Customers, Partners, Revenue, new marketb. Adoption - Internal - Employeers, partnerc. Mindset - culture - Communication, mindset

2. GAP ANALYSIS

a. Systems I Application Audit II Opportunities: Silos application III Buckets

b. People I Train II Hire

3. IDENTIFY INITIATIVES AND DIG DEEPER OPERATING MODEL

a. Internal Transformation b. External Transformation c. Culture of Transformation

4. ROADMAP CREATION

a. Actionable plans b. Methodologyc. Timelined. Resources/people e. Budgetf. Matrices for success/KPIs

2. RELEASE MANAGEMENT

3. FEEDBACK READY

2. TIME

a. Velocity

3. BUDGET

a. Velocity b. Variance

4. OPERATING MODEL

a. Retrospectives for more efficiency