To:

Subject:

Update 08107 /2013 - MAC B Process Flow Updated

Previous versions of these documents should be discarded.

Lexus Dealer Principals, General Managers., Service Managers, Parts Managers and Warranty Administrators

Customer Support Program (CSP) ELL

Please note that direct marketing of this Customer Support Program is strictly prohibited {Warran(y Policy No. 5.22) Non-compliance with this policy may result in a claim debit

All parts replaced for this repair will be subject to parts recovery and warran(y parts inspection.

On July 24, 2013, a settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. The settlement includes Toyota's agreement to provide a Customer Support Program ("CSP") for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certa in components. This is NOT a recaU or a campaign, but is provided lo reassure owners that Lexus stands behind the reliability of our vehides. Please ensure that involved staff members thoroughly read and understand the documents relating to this CSP (e.g., the Service Consultant Reference Guide, the Dealer Letter, the O&A, the Warranty Bulletin and the Service and Parts Operations Communication (SPOC)).

CSP Coverage for Defects in Material or Workmanship

This Customer Support Program provides Primary Coverage and SecondaryCoveragefor the applicable components. Please see additional information below.

Primary Coverage: All eligible vehicles will receive 3 additional years of coverage against defects in materials or workmanship in covered components from the start of CSP ELL, regardless of mileage.

3 Year with NO Mileage Restrictions. Coverage Effective: 08107113- 08107116

Secondary Coverage: After the 3 year Primary Coverage, Secondary Coverage against defects in materials and workmanship is applied to the Original Manufacturer's Warranty for each covered component up to a limit of 150,000 miles or an additional 10 years, whichever comes first.

Note: alter the initial 3 year period, once the vehicle reaches 150,000 miles, it is no longer el igible under this CSP.

Years of Coverage DOFU 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

r-~~-C~r-u~ise-C~o-n~tr-o~IS~w~it~c~h-,~~~

Accelerator Pedal Assembly

Stop Lamp Switch *Throttle Body Assembly

*Engine Control Module

~ll~ ~~i~t iEi~f.

~~-;-r---;-;-:---~-:--1-1~-;-;_, g ~-'-'-'-'-~--;.L....J~-!-~~-· -:~-· I j10yr/150k Maximum Miles 1 j ! ! ! ! ! I ! l !_ !_ l_ !_ J_ f --:i- !_ !_ i_ (_ j_· _ !_ !_ !

;10yr/150k Maximum Miles :

*Emissions Warranty may vary depending on the vehicle's emission certification and state emission warranty requirements. Refer to Lexus Warranty Bulletin POL13-01 for assistance.

See Section Titled - Umitations(on fol lowing page) for additional information on exclusions and limitations. Please refer to the Service Consultant Reference Guide for additional information.

Important Note: -Applicable on or after 817113

- Not retroactive - Does not cover:

Abuse Misuse Tampering Vandalism Flood/Fire Rebuilt Impact Salvaged Title

- Vehicle must be operable at the time of the commencement of the CSP

-Applicable only to vehicles that were originally distributed in the US or the US Territories

- Follow Lexus Warranty Policy and Procedures guidelines.

Customer Support Program (CSP)

Limitations

CSP ELL becomes effective on August 7, 2013. Only 1998-2010 MY vehicles equipped with an Electronic Throttle Control System (ETCS) are covered under this CSP.

CSP Start Date: August 7, 20t3 Minimum (Primary} Coverage End Date: August 7, 2016

• This CSP is not retroactive; no refunds or payments will be made for repairs performed prior to the Court Order approving this settlement.

• Only covered components that fail due to a defect in materials or workmanship and otherwise fall within the parameters of this CSP will be covered.

• This CSP does nofcover cosmetic damage or breakage due to outside forces, damage incurred fro~ abuse, vandalism, flood, misuse, tampering, a crash, and/or other impact, animal, fire, or carbon build-up.

• The defect in materials or workmanship in one of the covered components must have occurred on or after the date of commencement of the CSP. .

• The CSP does not apply to scrapped, salvaged, dismantled, flood:damaged, rebuilt or other branded/ salvage title vehides (excluding lemon law branded vehicles). · ·

• This CSP is applicable only to vehicles that were originally distributed in the US or the UST erritories.

• Imported vehicles (ex. Mexico and Canada) are notcovered, even if currently registered in the US.

* Please refer to the Lexus WatranQI Policy& Procedures Manual (L WPP)for additional assistance.

CSP ELL also provides coverage for select ancillary parts related to the covered components, such as necessary hoses, clips, connectors, etc., that are damaged as a result of the CSP repair. Ancillary parts are only covered if they are needed to complete the CSP and were not damaged prior to repair.

Covered Components

Coverage provided by this CSP ELL will cover defects in materials or workmanship in the following five components: • Engine Control Module. • Cruise Control Switch • Accelerator Pedal Assembly

Accelerator Pedal Position Sensor (if individually serviceable) • Stop Lamp Switch • Throttle Bpdy Assembly

Throttle Position Sensor (if individually serviceable) Throttle Body Motor (if individually serviceable)

l

Important Note: The Thr;ottleBody Assembly may have f)l1rts that can be. ih.divid11a/ly · serviced. Before replacing any . defective Throttle BodyAssembly, please ensure the defective part cannot be replaced separately.

CSP ELL-21

Customer Support Program (CSP)

What is defined as a· defect in materials or workmanship" under CSP ELL 7 A defect in materials or workmanship means defects objectively manifested by broken, cracked, or missing parts or components (not caused

by abuse/ misuse) and which results in improper function of the component.

Th f II e o owina examo es are orovi d d f e or re erence:

Examoles: Rubber hoses connected to the throttle body are damaged during repairs to the throttle body.

Rubber hoses connected to the throttle body are cracked and worn prior to repa ir but the throttle body is OK.

Throttle plate has excessive carbon bu ild-up.

An animal has damaged the component (e.g. chewed through the wiring).

Accelerator pedal position sensor (APPS) is inoperative due to electronic failure.

Accelerator pedal has a foreign substance on it (e.g. tar, chewing gum, etc.)

Cruise control switch is inoperative due to an internal defect.

Cruise control switch has broken off or the exterior is heavily worn.

Stop lamp switch is no longer operating correctly due to electronic failure.

Stop lamp switch is out of adjustment.

ECM appears to be damaged by a foreign substance (e.g. Water).

ECM is no longer communicating with the ETCS.

An aftermarket product has been spliced into the covered component's circuit.

12002 - 2010 ES

1998 - 2010 GS

2010 HS

2001 - 2010 IS

12007 - 2010 GS HV 1998 - 2010 LS

12003 - 2010 GX 2008 - 2010 LS HV

Owner Notification

1998 - 2010 LX

2004 - 2010 RX

2006 - 2008, 2010 RX HV

1998 - 2000, 2002 - 2010 SC

Not Covered Covered

./

./

./

./

./

./

./

./

./

./

./

./

./

Important Note: Only model year 1998-2010 vehicles equipped with an Electronic Throttle Control System (ETCS) are covered under this CSP.

Please refer to TIS and the Warranty Policy Bulletin (POL 13-01) to identify

vehicles covered under this CSP.

• Starting in early February 2013, Owner Notifications were mailed to owners by the court appointed administrator, Gilardi and Company. Approximately 22 million notices were mailed to Lexus, Toyota, and Scion customers informing them of the settlement. In early March

2013, notice of the settlement was also run in select U.S. publications along with banner ads that were posted on the internet.

• As this is a Customer Support Program, any dealership marketing of this CSP is a violation of Warranty Policy No 5 .22. If it is

determined that a dealer has violated this pol icy, reimbursement for work performed is subject to charge back.

CSP ELL-31

Customer Support Program (CSP)

Preparation of Dealership Customer Contact Points

Customers who contact your dealership regarding CSP ELL may not fully understand the parameters of this CSP and how it applies to them. Lexus has provided the following information along with a Service Consultant Guide (Laminated 11 x 17 inch document) to assist your dealership in this regard: • We suggest each Dealership designate two management level associates with complementary schedules to

•

•

become familiar with the details of this CSP. Responsibility of these Two Associates:

Work together to coordinate activities both within the dealership as well as communicate with the Area Offices. Ensure associates (e.g. Service Consultant, Warranty Administrators, etc.) become familiar with the details and materials related to this CSP. Ensure strict adherence to CSP Policies. Inappropriate activities may be subject to claim debit and warranty parts inspection. Reassure customers that Lexus stands behind its products. Be the first touch points for customers contacting your dealership regarding this program. Reassure the customer of the coverage offered under this CSP (see section titled - CSP Coverage for Defects in Materials or Workmanship). Make sure the customer understands that there is a possibility that the condition at issue may not be covered under this CSP. If the condition does not relate to a defect in materials and/ or workmanship in one of the five (5) covered components, the customer may be responsible for the diagnosis fee and any other repairs he/her may decide to have performed (see section titled - CSP Coverage for Defects in · Materials or Workmanship).

Important Note: Assign two (nanagemeht level associates to: - . Coordinate CSP

Activitie$. - Train a/I

associates. .- Ensure strict

adherence to the CSP Policies.

"Bethe main customer contact.

- Explain coverage and limitations to customers.

If a customer believes his/her vehicle is experiencing a condition covered by this CSP, the designated associate(s) should arrange with the appropriate service staff for diagnosis and, if applicable, repair. Some of these customers may be the second, third, or later owners and may have never visited a Lexus dealership. Please be patient and supportive as they may not be familiar with your operations. Each step in the process should be carefully explained to them.

CSP ELL-41

D 0 en -a

-0

:t.·· 0 :::J"' D> ··

""'

Customer Support Program (CSP)

'

.. ·

I.

I' "

f;.

,,,: ' Customer Support Program (CSP) Flow Chart ' ' ' " '

{ '

Customer ' Service Consultant Technician Parts "

*Customer contacts dealer .

.L Customer condition could be related to a Yes-CSP covered

component.

N'o -Customer is responsible r

Confirm vehicle is covered I for diagnosis and N optional repairs_ by CSP by checking TIS .

Y~s Explain CSP coverage to

customer. Diagnose Vehicle

Order Parts

Customer may be -r-.. Is the cause of the ~Yes-+ following SPOC #

responsible for diagnosis condition a CSP 2013-18

and repair cost. covered component?

,4 N_ I

Follow Is the vehicle

Return car to Ye technician's operable?

customer. determination . N

Yes/No

"lo Contact DSPM before

arranging customer accommodations* or repair options based on customer

needs/repair timing.

Customer returns I .1 I Yes

Repair Vehicle . when parts arrive. I • t I'

I Return the vehicle to I customer. I

*Note: If the customer fNote: The rental must have District -Parts availability & contacts your dealership Service and Parts Manager

backorder status Is (OSPM) authorization. Dealer self-inquiring about the CSP, authorization (SMAP) Is not monitored daily by the

utilize the Q&A to answer allowed.

CEC. Area/Dealers may the customers questions. be contacted for p~rts No diagnosis of the

Refer to Warranty Policy Bulletin backorder situations that

vehicle is required at this cou Id exceed 1.Q. days or time. POL 13-01 .

more.

.......... -- --····-·-····

Make sure the customer understands there is a possibility that the condition at issue may not be covered under this CSP. If the condition does not relate to a defect in materials and/or

workmanship in one of the five (5) covered components, the customer may be responsible for the diagnosis fee and any other repairs he/she may decide to have performed.

CSP ELL- 51

Customer Support Program (CSP)

Parts Ordering

The parts for this CSP will be placed on Manual Allocation Control (MAC). Please refer to the flowchart for additional information.

··.··· .. I

ECM Throttle Body

Place parts order

Parts are on MAC

Place Parts Order

G

Agents from the TAS Special Projects Line will assist with diagnosis and will verify MAC parts release.

Before calllng TAS, an on-line TAS case must be initiated. Ensure the TAS case contains the following information:

1-co;;;.;d Urid;r csP? Yo-;-N - -::- rnaQ;o;iic Steps "FoHc;w-;d - I I - Covered Under Warranty? - Order Reference# I I Yor N - Part Number I

- Customer's Last Name - RO Number I I - Customer Pay? Yor N - VIN I I - Dealer Code I I ECM Case Coding Throttle Body Case Codjng I I Service Categoty =Engine Service Cstegoty =Engine I I Hybrid System Hybrid System I Section =Engine Control Section =Intake/Exhaust I

Sub Component= ECU SubComponent=Throttle I I Symptom Code= Use Body I Linkage I I Appropriate Code Symptom Code= Use I I Appropriate Code

~--------------------' TAS agents will be unable to assist dealerships that fail to open a TAS case prior to calling.

Contact TAS Special Projects Line 1 (855)-716-7676

Note: This hoHine is only to be used for assistance when releasing ECMs or Throttle Bodies covered under this CSP. Please use the standard TAS

Hotline for any other diagnostic assistance.

Parts are released.

Repair Procedure

Cruise Control Accelerator Pedal Assembly

Stop Lamp Switch

Place parts order

Parts are on MAC B

The part will be listed on ttie daily Rejection Report with the corresponding

MAC code. Please provide additional information by email as needed.

mac@toyota.com r-------------. I I I -Covered Under CSP? Yor N I 1 -Covered Under Warranty? Yor N I

- Customer's Last Name I - Customer Pay? Yor N I I - Dealer Code I I -Order Reference# I I - Part Number I I - RO Number I

-VIN I I ~------------1 If all information is provided correctly than

the order is approved for release.

FTS Contacts

TAS

Parts are released. (Approved orders will be released

based on inventory level.)

Please refer to the Technical Information System (TIS) and the appropriate Repair Manual for diagnostic and repair procedures.·

CSP ELL-61

Customer Support Program (CSP)

Claim Processing

Please refer to Warranty Policy Bulletin (Bulletin POL 13-01) for claim processing instructions for this CSP. All parts replaced for these repairs will be subject to parts recovery and warranty parts inspection.

Please note that direct marketing of this Customer Support Program is strictly prohibited (Policy No. 5.22) Non-compliance with this policy may result in a daim debit and warranty parts inspection.

4;!§~£11-1nm.1011;;.Q1t.l1-The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the

repair performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to verify the repa ir quality of every vehicle prior to customer delivery.

Media Contacts

Media contacts (local and national) should receive a consistent message. In this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to customers. Please provide th is contact only to media associates.)

Customer Questions

Please use the materials provided to answer any questions in regards to this CSP. If a customer has further questions, please direct the inquiry to the Lexus Customer Assistance Center at 1-800-255-3987.

If the question is in reference to the other aspects of this settlement, please direct the customer to the settlement

website www.ToyotaELsettlement.com or call 877-283-0507. A copy of the proposed settlement agreement is also available on the website; it includes a list of affected vehicles, a description of the settlement, and estimated dates and deadlines.

Thank you for your cooperation.

Lexus

A Division of Toyota Motor Sales, U.S.A., Inc.

Important Note: - All parts replaced

under this CSP are subject to parts recovery.

- Marketing of CSPs is strictly prohibited.

- Confirm repair quality.

Important Note: Please review this entire package with your Service and Parts staff to · familiarize them with the proper step-by-step procedures required to implement this CSP.

CSP ELL - 71

@l...EXl.15 Customer Support Program (CSP) ELL 1998 - 2010 Model Year Lexus Vehicles Equipped with an Electronic Throttle Control System (ETCS) Economic Loss Class Action Settlement

Background On July 24, 2013, a settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. The settlement includes Toyota's agreement to provide a Customer Support Program ("CSP") for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certain components. This is NOT a recall or a campaign, hut is provided to reassure owners that Lexus stands behind the reliability of our vehides.

01: What are the parameters of this CSP and what is covered on mv vehide? Al

This Customer Support Program provides Primary Coverage and Secondary Coverage for the applicable components. Please see additional information below.

Primarv Coverage: All eligible vehicles will receive 3 additional years of coverage against defects in materials or workmanship in covered components from the start of th is CSP, regardless of mileage.

3 Year with NO Mileage Restrictions. Coverage Effective: 0810712013 - 0810712016

Secondarv Coverage: After the 3 year Primary Coverage, Secondary Coverage against defects in materials and workmanship is appl ied to the Original Manufacturer's Warranty for each covered component up to a limit of 150,000 miles or an additional 10 years, whichever comes first.

Note: After the initial 3 year period, coverage under this CSP ends once the vehicle reaches 150,000 miles.

Years of Coverage

___________ 00 .. F,..u....,1 2 3 4 s,. 61

7 8 ~ 1.,0 ~1 11

2 1,,3 11

4 15 1,.6 17 18 19 20 Cruise Control Switch ' ' t--r-+-;- :- :-+-;- ;- ;-i-;--+--1;;-' -+--+-t

Accelerator Pedal Assembly ~1_1_1_1_;_>_!___,l_\-.!~-!-'. Stop Lamp Switch J_jll)yr/1SOk~~~"!_j_j_j_!_1_i_!_!_i

*Throttle Body Assembly ! l ! ! \ ! ! ! ! ! i ! i i l l

*Engine Control Module :lf)yr/lSOk Maximum Miles •

*Emissions warranties may vary depending on the vehicle's original emission certification and state emission warranty requirements.

See 03, 03a, 03b, and 0 3c for additional information on exclusions and limitations.

The additional coverage provided by this CSP will cover defects in materials or workmanship in the following five components:

• Engine Control Module • Stop Lamp Switch

• Cruise Control Switch • Throttle Body Assembly

• Accelerator Pedal Assembly - Throttle Position Sensor**

- Accelerator Pedal Position Sensor** - Throttle Body Motor** ** If Individually Serviceable

All work must be performed by an authorized Lexus dealer.

Ola: Whvis Lexus on/yprovidina addiHonal coverage for these specific components? A 1a: The CSP is part of a larger settlement between Toyota and a group of owners of ETCS equipped models. These five (5)

components were agreed upon by Toyota and plaintiffs' counsel and were approved by the Court overseeing the

settlement.

O!b: What if other parts are needed to complete the repair? A1b: This program also provides coverage for select ancillary parts related to the covered components (such as hoses, clips,

connectors, etc.) that are da~aged as a result of CSP repairs. Ancillary parts are only covered if they are necessary to complete the CSP and were not damaged prior to repair.

02 WhatisLexusgoingtodo? A2: Starting in early February 2013, Owner Notifications were mailedto owners by the court appointed administrator, Gilardi and

Company. Approximately 22 million notices were mailed to customers informing them of the settlement. In early March 2013, notice of the settlement was also run in select U.S. publications along with banner ads that were posted on the internet.

03: When does this CSP take eHect? A3: This CSP becomes effective on August 7, 2013. Only MY 1998-2010 vehicles equipped with an Electronic Throttle Control

System. (ETCS) are covered under this CSP.

CSP Start Date: Minimum (Primary} Coverage End Date:

August 7.2013 Auaust 7, 2016

This CSP is provided to ensure the covered components are free from Defects in Materials or Workmanship for the period described in 01.

03a: Under the CSP. what is the deflnHion of a "Defect in Materials or Workmanship? A3a: A defect in materials or workmanship means defects objectively manifested by broken, cracked, or missing parts or

components (not caused by abuse/misuse) and which result in improper function of the component.

03b: What if I have previous/ypaid for repairs to address the condiHon{s) covered under this CSP? A3b: This CSP is no/retroactive; no refunds or payments will be made for repairs performed prior to the Court Order

approving this settlement. !·

03c: Are there anv other exclusions and limitations? A3c: This CSP does nofcover cosmetic damage or breakage due to outside forces, damage incurred from abuse, vandalism,

flood, misuse, tampering, a crash, and/or other impact, animal damage, fire damage, or carbon build-up.

The CSP does no/apply to scrapped, salvaged, dismantled, flood-damaged, rebuilt or other branded/salvage title

vehicles (excluding lemon law branded vehicles).

This CSP is applicable only to vehicles that were originally distributed in the U.S. or the U.S. Territories.

Imported vehicles (ex. Mexico and Canada) are not covered, even if currently registered in the U.S.

The defect in materials or workmanship in one of the covered components.must have occurred on or after the.date of the commencement of the CSP. -

04: Is there a possibility that ihe condition I am experiencing is not covered under this CSP? A4: Yes; there is a possibility that the condition you are experiencing is not covered under this CSP. Please be aware that if the

condiHon does not relate to a defect in materials or workmanship in one of the five covered components, you may be responsible for the diagnostic fees and any other repairs you may decide to have performed.

04a: What if my Authorized Lexus Dealership determines that the condition I am experiencing is not covered by this CSP. but I sfronq/v disagree with the diagnosis?

A4a: Please call the Lexus Customer Assistance Center (see 08). ·

04b: What if I choose to have one of the covered components repaired at a non-Lexus Fact/ity? IMU Lexus reimburse me for these repairs?

A4b: No; this CSP is only applicable for repairs performed at an Authorized Lexus Dealership. There are no reimbursements f(ilr repairs performed at other facilities, or for repairs made prior to the commencement of the CSP.

r- -

05: Which vehicles are included in this CSP? A5: This CSP includes 1998 throuah 2010 Model Year Lexus vehicles equipped with ETCS.

LEXUS • 2002 - 2010 ES

1998 - 2010 GS 2007 - 2010 GS HV 2003 - 2010 GX 2010HS 2001 - 2010 IS 1998 - 2010 LS 2008 - 2010 LS HV 1998 - 2010 LX 2004 - 2010 RX 2006 - 2008 RX HV 2010RXHV 1998 -2000 SC 2002 - 2010 SC

05a: How do I determine ;f my vehicle is part of the CSP? A5a: You may determine if your vehicle is covered under this CSP using one of the following resources:

• Contact the Lexus Customer Assistance Center (see 08). • Visit the settlement websitewww.TovotaELsettlement.com. • Contact an Authorized Lexus Dealership.

06: Are there any other Lexus, Toyota or Scion vehicles included in this Settlement? A6: Yes 1998 - 2010 Model Year T ovota and Scion vehicles eauirmed with ETCS are a so included in this sett ement.

TOYOTA TOYOTA SCION 2001-2010 4Runner 2004-2010 RAV4 2008-2010 xB 2005-2010 Avalon 2001-2010 Sequoia 2008-2010 xD 2002-2010 Camry 2004-2010 Sienna 2005-2010 tC 2002-2008 Camry Solara (2AZ) 2001-2005 Spyder (MR2) SMT 2004-2008 Camry Solara (except 2AZ) 1998 Supra (2JZ-GE) 2007-2010 Camry HV 2005-2010 Tacoma 2003-2005 Celica (2ZZ) 2003-2004 Tacoma (5VZ w/ETCS-i) 2005-2010 Corolla (except 2ZZ) 2003-2004 Tundra (5VZ) 2005-2010 Corolla Matrix (except 1ZZ 4WD, 2ZZ) 2000-2010 Tundra (except 5VZ) 2007-2010 FJ Cruiser 2009-2010 Venza 2004-2010 Highlander 2007-2010 Yaris 2006-2010 Highlander HV 2006 Yaris Hatchback 1998-2010 Land Cruiser [Puerto Rico] 2001-2010 Prius

07: What should I do ;f I believe one of the covered components on my vehicle has a defect in materials or workmanship? A7: Please contact your local Lexus dealer for appropriate diagnosis and repair. If the condition is in accordance with the terms of this

CSP, the repair will be performed at no charge (see 03 & 04).

07a: What ii the components covered under this CSP are functioning normally but I would like to have them redaced? A7 a: This CSP only applies to vehicles that have experienced a defect in materials or workmanship in the covered

components.

08: What ii I have additional questions or concerns? AS: If you have questions or concerns please contact:

Lexus Customer Assistance Center at 1-800-255-3987. Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

For additional information regarding the Economic loss Class Action Settlement, please visit the settlement website ~YYl:'.W.JQY9!9_~~_g;Jtl_e.m?..D_t<;_Qfll_.

Update 08/07 /2013- MAC B Process Flow Updated

Previous versions of these documents should be discarded.

POLICY/PROGRAM UPDATE

Please note that direct marketing of this Customer Support Program is strictly prohibited (Wan-an(V Policy No. 5.22). Non-compliance with this policy mayresuh In a claim debit.

AU parts replaced for this repair wiU be subject to parts recovefJ' and wan-an(V parts inspection.

On July 24, 2013, the settlement of claims for Economic Loss arising from allegations of unintended acceleration was approved. The settlement includes Toyota's agreement to provide a Customer Support Program ("CSP") for 1998-2010 model year (MY) vehicfes equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certain components against defects in materials or workmanship onlv. This CSP becomes effective on August 7, 2013.

This is NOT a recaH or a campaign1 hut Is provided to reassure owners that Lexus stands behind the reliability of our vehicles. Please ensure that involved staff members thoroughly read and understand all important communications regarding this CSP, including the companion Dealer Notice, Job Guide, Warranty Bulletin, and this SPOC.

Criteria • All MY 1998-2010 ETCS vehicles are eligible for coverage of 3 years from the start of the CSP, regardless of mileage., • After 3 years from the start of the CSP, MY 1998-2010 ETCS vehicles are covered for 10 years beyond the expiration

date of the original warranty* or until the vehicle reaches 150,000 miles, whichever comes first. • Please refer to the companion Job Guide and Dealer Letter for a more detailed description of coverage and specific

examples.

Covered Vehicles Model Years ES 2002-2010 GS 1998-2010 GSHV 2007-2010 GX 2003-2010 HS 2010 IS 2001-2010

Return Policy

LS LSHV LX RX RXHV sc

1998-2010 2008-2010 1998-2010 2004-2010 2006-2008 and 2010 1998-2000 and 2002-2010

• Lexus dealers are allowed to use their monthly return allowance to return excess inventory of Customer Support Program (CSP) parts.

• These CSP parts are eligible for return and will be processed through the Monthly Parts Return Program

Obsolescence Accrual These CSP parts will remain eligible for obsolescence accrual earnings.

Order Process • Dealer places order • ·Order suspends due to MAC G or B • Part is listed on the daily "Back Order/TNT Status Report" with the corresponding MAC code

o If MAC G,dealercontacts TAS line at1(855)716-7676 (a TAScasemustbeopened} o The T AS case must contain the following information:

./ VIN

./ Case coding

./ R.O number

./ Part Number

./ Order Reference Number

./ Dealer Code

./ Customer Last Name

./ Covered under CSP? Y or N

./ Covered under warranty? Y or N

./ Customer pay 7 Y or N

./ Identify Diagnostics steps followed (see flow chart) • T AS confirms the diagnostic procedure and order is approved for release • Approved orders will be released based on inventory availability • T AS requests additional diagnostics and contacts FTS. FTS responds to T AS and repeats process until order can be

released o If MAC B, dealer provides the following information by email to mac@toyota.com

./ VIN

./ Ease coding

./ R.O. number

./ Part number

./ Order Reference Number

./ Dealer code

./ Covered under CSP? Y or N

./ Covered under warranty 7 Y or N

./ Customer pay 7 Y or N

./ ldeRUfy DiagResties stef'5 folloiied (see flon chart) • If all information is provided correctly then order is approved for release • Approved orders will be released based on inventory availability

Uthe order process is not followed completely the order will not he filled and may he cancelled

Order Process Flow

ECM Throttle Body

Place parts order

Parts are on MAC

Place Parts Order

G

Agents frorh the TAS Special Projects Line will assist with diagnosis and will verify MAC parts release.

Before calling TAS, an on-line TAS case must be initiated. Ensure the TAS case contains the following information:

1-co;r;:;d Urid;r csP? Y o;-N - -:- rii9no;icst;s Fo~w-;d- , I -Covered Under Warranty? - Order Reference # I I Y or N - Part Number I I - Customer's Last Name - RO Number I

- Customer Pay? Y or N - VIN I I - Dealer Code I I ECM Case Coding Throttle Body Case Coding I I Service Category = Engine Service Category = Engine I I Hybrid System Hybrid System I Section= Engine Control Section= Intake/Exhaust 1

1 I Sub Component= ECU Sub Component= Throttle Symptom Code = Use Body I Linkage I

II Appropliate Code Symptom Code = Use I

Appropriate Code

~ -------------------' T AS agents will be unable to assist dealerships that fail to open a TAS case p1ior to calling.

Contact TAS Special Projects Line 1 (855)-716-7676

Note: This hoUine is only to be used for assistance when releasing ECMs or Throttle Bodies covered under this CSP. Please use the standard T AS

HoUine for any other diagnostic assistance.

Parts are released.

Cruise Control Accelerator Pedal Assembly

Stop Lamp Switch

Place parts order

Parts are on MAC

The part will be listed on the daily Rejection Report with the corresponding

MAC code. Please provide additional information by email as needed.

mac@toyota.com r-------------. I I I I I I I I I

- Covered Under CSP? Y or N - Covered Under Warranty? Y or N ·

- Customer's Last Name - Customer Pay? Y or N

- Dealer Code - Order Reference #

- Part Number -RO Number

-VIN

I I I I I I I I I

~------------J If all information is provided correctly than

the order is approved for release.

FTS Contacts

TAS

Parts are released. (Approved orders will be released

based on inventory level.)

1)Select TIS tab

2)Select Vehicle Inquiry tab

3)Enter VIN nu ber

4)Select Lookup

button

6)Check Status

When Checking a Vehicle for CSP (Customer Support Program) Eligibility

From your TIS homepage ...

Engine Family: #0 ''fflPI· i <W Plant Code: *"ff ·1& .. 411' .r, Nii-

Interior Cok>r: Interior Trim Color: n. "

Transmission:

Potentially Eligible

Note: Potentially Eligible means the vehicle falls within the CSP VIN Range, but each dealer must also determine

vehicle eligibility based on the coverage and limitation outlined in the dealer letter.

Owner Notifications were previously sent to customers by the court appointed administrator G ilardi and Company. The administrator used 3 types of media to inform customers of this CSP and settlement:

• Post Card Direct Mailers (February 2013)

• Print Ads in Select U.S. Publications (March 2013)

• Select Internet Banner Adds (March 2013)

As this is a Customer Support Program, any dealership marketing of this CSP is a violation of Warranty Policy No 5 .22. If it is determined that a dealer has violated this policy, reimbursement for work performed is subject to charge back.

Important Legal Notice from the United states District Court ror the Central District or California

PLEASE PLACE THIS CUSTOMER SUPPORT PROGRAM JN YOUR SUBJECT VEJllC LE'S GLOVE BOX. THIS IS AN IMPORTANT DOCUMENT THAT YOU SHOULD KEEP IN YOUR VEHICLE WITH YOUR WARRANTY DOCUMENTS.

If the Court·grauts final •ppl>val of the settlcmttll.,. Toyota is offerina 1 Cuslomer Support Prognm to all Class Members who still own or lease their Subject Vel:i.cles u of the date of final 1pprovtil. by the Court. The Cwit cmer SupJXlft Program will provide futurt covengc for repairs md aqumneots needed to correct defects in materials or workmanship, if any. in any of the followin8 cmnpcncnts iu your Subjed Vehidt: fallowing the date of finaJ app-oval by the Cowt (i) tngine control module; (ti) rnJist contrci .-witch;. (ill) accelerator pedo1 asscmliy; (iv) ltop lamp 1'Wilcb; and (v) lluolll e body atiembly. The Q.1ntioo of 1illure coverage will begin foUowing the date o f final approval by the Court 111d will be calruJatcd bosed on l Oyearsfrom the exp ration of the existing wuranry for each of these puts, with a maxi mum limit of 150,000 miles frcm lht vthicle's in-service date. The in-9e1Vice date is lhe first date the vtb.ide is eilber delivered to Ill ultimate pW'cbtser, leastd. or used as 1 company car oc demonstrator. Resar cles; of mil eaa:e oc warranty cxprllioo, each eligible Subject Vehicle will receive at least 3 year.i: of coverage from the .date of final approval by the Court n lisCmtoma Supp«t Program wi ll nol cover the c~; foc past repairs.

HYou Currmtly Own or Lease a Toyota, Laus, or Sdon Vehlde, You Could Get

.Benefits from a .Oass AcUon Sdtlemmt.

Sample Post Card Direct Mailer Notification from Court Appointed Administrator

Toyota Economic Loss Settlement Administrator c/o Gilardl & Co. LLC P.O. Box 808012 Petaluma CA 94975-8012

TMUA1

2D

DClllDrnDJOJD Postal Service: Please Do Not Mark Barcode

TMUA1-<<Claim8>>-«Ck0ig»

<<FName>><<LName>> <<Addr1 » <<Addr2>> <<City>>, <<state>> <<Zip>>

20 Claim IO: <<Oaim 8>> PIN: <<Last4otvin>>

Thttc is a pr\·1·llrstJ sdl£tmeci1 in a das..-.. act.i0<1 l~w~1il :ig<lit1"!'>f Toyola Motor C(lfp . rtml 1(,)'0ta M<>tor Salt:s.. l l . S . A .~ 1"11c. CToyl'I~ '. · ) -~~iccming w1ain vchide.~ with cle.:trnnic 1Ju·n1nc cot1trnl >y;t.:m> C'F.TCS"l. ·nie Jaw;;i1i1 ~liege> 11ta1. ccrt;1in Toy~I•. LO(ns, •ml S~i1m vch.iclcs cqui 1~><d with ETCS .art dc:lttll»e or:d ,·an cxpcriena unintended •ccclcrarinn. fo)'uta Jen i~;;: that iL h.a.s: '-1')1:tted any law, tlcu ics that u: a1usgcd m :iny ~md an wr.nng<k~in..~ . .afl(I dcnic!i th&i_ ns f.TCS l<i dc:f:cchvc The part ics: ogrcod IJl resolve these m•ll ct~ before u!cse i;<uct were decided b)' Ille <:UUit .

Am I htdull•'ll 1111.ht' Jll"I"''-"' ,r,ttJ.•111c111'.I f((c<~·•i< 9\'ailflblt In 1'<J~"la i11d it<tt.t tl1at )·•J1Jmay be• dh<· rn~uh~r for a vchidt fen· whii.f• lhc. la>t four dig~; oftltc V<hidc ldtn1 iOcati<111 Number NIN) is [loll•IOIMnj, Ir you ""'• daS.\ mr111br1; you1· rights may be lll'<Ctoll. <"'l'lt lfyou lakr no a<!lo11. \Ou m~y be requln:ll lu takt actlo11 lu urdl'I' lo gd lllQllt')' atttl or to p mt«i ) 'Otir right>. This M:tlln 11r11I tkm< uut bivuh1' <bun• of llt'f""'1l l11j11ry ur prupttly 1l1m~r.

Wh it d,,...; l lw,'"1t leml'flt pro,ictr?Jfyou .,.. , do<Fmcmber. yr.im :iy bcroutltdto: (Ii ra:eivcac:i>h pa)m cnt.forallc,ced lo.~ upiJfl cc:nain JisposlliVJ1 uf n SubjcU Ve.hide <~D"ing the palvd fwm :)('ptcn1l)Cf" 1. 2():)') thn~ugh f.kl:cml>U 31. ~ O IQ or ~Jpl'.ln c::3rly k~St: t~n'1inAfi1Ju j(;,Uo1"\;·htc. !m ;1 Uc:ge..t unin1cn(kd ucctltndl,111 C\ c:nt lh<U yw rtJ.Kic1Cl{: (l t have: iu:-ol.:.t tl cd u br:t5;.c twcn"itlc ~;1Mt::1n in c-.crtain Sul~ie:L.1 Vd1ich:-s ~ m> tb~c; \ .)) rc:cci\'C a i:a:.:11 payment lf you :m: r.i.>I chgiltk for a brnkc <>\'Clri<lo ~y:ito:m in the Subje•1 Vd1ide; (4) pmtiC'{>Ole in" Cuit<>•Htr St111!J<ll'1 PtVJ;rom: .,,.~,;r r~) •~her sdl!c111t111 l;o11o:Ot>.

\Vh at are my opUons? Jfyoo do n(.1U11n.µ. , ) 1.iU will rcrnam in Ille da~..., unt.I will not bt ahlctt.) sm: Toyot<.t atJ\mt the lSWCt> m the law~it. but lf you Uv not suhnit a daim form. yoo 111 ;ay not l't-'1:-civc ~rtait1 (;t.'\JJ bcutflrs for· whid1 rou ma)\ be eligible. Y<>11 ca11 <Xdudc yoorsclf by Ma~· 13. 201J. 11' ~'Qll J • ., ' l W;J11l I" l>< port <•fth< i;«!la11cn1 If } O<J oxcludc your~ ll . yru won 'I ,w ;1ny 'scllkmrnl l!rntfti;, bul ~""keep the ngl11 to xic Toyol3~l>c~1 t 1hc .t»UC> ill the l~w.u~ . Y~u ' :in fi le~ •bim unlil .July?.,, ~013, ii' you dc:io ·r t;\:dudc )'OUpjCf l~ for :my bcricfi1.t' fttr whid 1 yrn,1 ~1rt chgib1c a.r1tl whi\.TI rc<p.11re 111;.laim fom! Yi >IJ '""' ub1c<t '" all or pan oJ' the 5Cltlrn1<!ll by May IJ . . ZO 13. if you 11-0n 't cxthulc y(lf.<r><:lf. 1<> sec lh< 1\1 11 rnngc: of oplioo; aV:l ilab!c ~mJ to file 'a daun. eo lo !!"?l'\:'·l'n'!!faf l ,Sdllr pirnl .rom . You. may 1bo c•ll fol),. free (877) :?SJ .. o~o~ .

The Cwn will h<.• ld • lbirn~ hc•rini:, 1.111 .Jun• 14, lO JJ •I 9:00 •m I<• (ol «•n~idc:r whell•a Ure Jl'""'"'"d>ct1lcmei11 i~ f;1ir. J'tti~-Ouahl c , :tnd ~l \.k:(flJltlt' 311d (hJ lkdJr. lhr plai111 iff~ · l<Jwytl":'"I -. l't.i~lt~ ror l'Cc~ :u1J Ulha' ~w~ for N:uncd l' htinliffs umJ C1as..'"S R.CJY'~OU:iliH~s.:. You rnay apr>ear a1.1ht: he<irin,; .. btu. you an: no: rtt)iUtd h' and yon nhsy hire wt uth'.11ncy to -apptm' f\:1r n :!ll. al W>Ur m•ln tXpttb't :. Plt:i~ d1t1.'.k the Wi!bs.i te fer more d.ct~ih:d ulfi.Vlll:Uit:io 111uf w review lhc scttlcm~n1.-rc.( 111 cd dtK':\:imt1 1 t ~.t ' l1:1t: welr.:ile will b~ f)4;1'indit<.dlyupdJtt:-d.

Fur ~iot'r. lnrot'Ula11ou ot to Ille :1 claim, ~o to »·ww '10\'ot_MFI St•Ulfmrnl P')tlJ J'wfll \'M'~f' •\'f"s() ('11 ~)lutol , vf !lilll l\' W " ' ffr\'Olf fl c'if';f !lml4'Uf ("0 111.

Distribute to: 0 Service Manager ©• exa•s No.: POL13-01

0 Warranty Administrator

Warranty Policy Bulletin Date: 08/01/13

Page: 1 of 5

SUBJECT: CUSTOMER SUPPORT PROGRAM (ELL) FOR 1998 THROUGH 2010 MODEL YEAR VEHICLES EQUIPPED WITH AN ELECTRONIC THROTTLE CONTROL SYSTEM (ETCS)

Background .

A settlement of claims for Economic Loss arising from allegations of unintended acceleration has been approved and will be effective 08/07/13. The settlement includes Lexus's agreement to provide a Customer Support Program ("CSP") for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control System (ETCS) to enhance the coverage of certain components.

This is not a recall campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles.

Direct marketing of this CSP is strictly prohibited pursuant to Lexus Warranty Policy 5.22. Non-compliance of this policy may result in a claim debit.

Applicability

The CSP applies to all 1998 through 2010 model year vehicles equipped with an Electronic Throttle Control System (ETCS).

What Is Covered

All 1998 through 2010 model year Lexus vehicles equipped with an Electronic Throttle Control System (ETCS) and originally distributed for sale or lease in the United States, the District of Columbia, Puerto Rico and all other United States territories and/or possessions are covered; these vehicles are listed by model/model year in the chart on the following page. Refer to TIS to determine specific VIN eligibility under the Vehicle Inquiry tab. Potentially eligible CSP information is located under the Warranty tab (not the Campaign tab).

Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.

Lexus Warranty Policy Bulletin

What Is Covered (Continued)

Model ES GS

GS HV GX HS IS LS

LS HV LX RX

RXHV SC

Model Years 2002-2010 1998-2010 2007-2010 2003-2010

2010 2001-2010 1998-2010 2008-2010 1998-2010 2004-2010

2006-2008, 2010 1998-2000,2002-2010

POL 13-01 08/01/13

2 of 5

This Customer Support Program provides Primary Coverage and Secondary Coverage for the applicable components.

1. CSP Primary Coverage:

• All eligible vehicles will receive 3 additional years of coverage against defects in materials or workmanship for covered components from the start of this CSP, regardless of mileage.

- 3 years with NO mileage restrictions coverage is effective 08/07 /13 - 08/07 /16

2. CSP Secondary Coverage:

• After the 3 year CSP Primary Coverage, CSP Secondary Coverage is applied following the expiration of the Original Manufacturer's Warranty for each component, subject to a limit of 150,000 miles or an additional 10 years from the vehicle's in-service date, whichever occurs first.

Note: After the initial 3 year period, once the vehicle reaches 150,000 miles, it is no longer eligible under this CSP.

Please ensure this electronic bulletin is printed and distributed to those designated as well as ahy other appropriate personnel.

Lexus Warranty Policy 81,Jlletin POL 13-01 08/01/13

3 of 5

What Is Covered (Continued)

3. Coverage provided by this CSP only applies to defects in materials or workmanship for the following five components:

CSP Secondary Coverage Component Standard Warranty (Note: CSP Primary Coverage

Coverage is 08/07/2013 - 08/07/2016, regardless of mileage)

Engine control module 8/80,000 18/150,000

Cruise control switch 4/50,000 14/150,000

Accelerator pedal assembly 4/50,000 14/150,000

• Accelerator pedal position sensor

Stop lamp switch 4/50,000 14/150,000

+ 4/50,000. 14/150,000 Throttle body assembly or or

+

*

•

•

Throttle position sensor (if 7170,000* 17/150,000* individually serviceable) Throttle body motor (if individually serviceable)

The Throttle Body Assembly may have parts that can be individually serviced. Before replacing any defective Throttle Body Assembly, ensure the defective part cannot be replaced separately.

Applies to vehicles that are sold, registered and operated in California or any state that adopts California Emission warranty provisions .

. P1ease.·.e11~L(l'ethis<E!.le~troric :su1 leti rj •~•f?rj J]~~~· an.~\'d istri~l.lted t~th()s~·· .... ··.·• n, . • . ~esltin~t~cfJ1$ weU ~s:·~n~ o~h~·r·~pf)rgprl~tE!. PE!f$oor1ell:; ' ·· .<; ·.

Lexus Warranty Policy Bulletin

IMPORTANT NOTE:

POL 13-01 08/01/13

4 of 5

./ This CSP is not retroactive; no refunds or payments will be made for repairs performed prior to the Court Order approving this settlement.

./ Only covered components that fail due to a defect in materials or workmanship and otherwise fall within the parameters of this CSP will be covered .

./ This CSP does not cover cosmetic damage or breakage due to outside forces, damage incurred from abuse, vandalism, flood-damage, misuse, tampering, a crash and/o,r other impact, animal damage, fire damage, or carbon build-up .

./ The defect in materials or workmanship in one of the covered components must have occurred on or after the date of commencement of this CSP .

./ The vehicle must be operable on 08/07/13 (or, if inoperable, only inoperable due to a part other than a covered component and repaired at the customer's expense before any CSP coverage applies) .

./ This CSP does not apply to salvaged, flood-damaged or rebuilt vehicles .

./ This CSP is applicable only to vehicles that were originally distributed in the US or the US Territories.

Claim Submission

Claim Opcode Description

Labor Time Type

ELSE CU Engine Control Module

ELSTHB Throttle Body Assembly and/or To determine labor time, log

Repair Gasket onto:

Program ELSPDL Accelerator Pedal or Bracket Assembly http://lexus-els.imagespm.info

ELSSLS Stop Light Switch Assembly

ELSCCS Cruise Control Main Switch Assembly

Note: If a vehicle is still under the New Vehicle Limited Warranty, submit the repair as a regular warranty claim.

Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.

Lexus Warranty Policy Bulletin POL 13-01 08/01/13

5 of 5

Rental

Due to the length of the repairs under this CSP, a loaner vehicle does not qualify according to Lexus Warranty Policy 5.9. However, in situations where the parts required for the condition are not available and the vehicle is inoperative or unsafe to operate, rental may be provided using "RT" as the sublet type and "LNS" as the sublet reason. The rental amount should not exceed $45 per day and must have District Service and Parts Manager (DSPM) authorization. Dealer self-authorization (SMAP) is not allowed.

For additional information on Customer Support Program ELL, refer to the Dealer Letter located on TIS and the Claims Processing & Resource Center Web site.

se ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.

TECHNICAL INSTRUCTIONS

FOR

LIMITED SERVICE CAMPAIGN BSL

SMARTSTOPTECHNOLOGY(ECM)REFLASH

2010 RX 350 2008-2010 LX 570

I. OPERATION FLOW CHART

Verjfv Vehicle Eligibility 1. Check the VIN range.

2. Check the TIS Vehicle Inquiry System.

Verify the ECM Calibration ID (CID).

I Current CID •

Not Covere

Reflash the ECM with the NEW Override System software and install New CID

an Authorized Modification L~~a;;be~I.~ -, J

No further action required.

II. IDENTIFICATION OF AFFECTED VEHICLES

A. COVERED VIN RANGE

MODEL WMI MY VOS

2T2 2010 BK1BA ZK1BA

RX350 BK1BA JTJ 2010

ZK1BA 2008 HYO OW

LX570 JTJ 2009 HYO OW 2010 HY7AX

NOTE:

J

SERIAL RANGE C001056 - C080412 C001035 - C041433 2000160 - 2432473 2000116 - 2410947 4000112 - 4018664 4018800 - 4033720 4032477 -4049257

• Check the TIS Vehicle Inquiry System to confirm the VIN is covered in this Limited Ser\tice Campaign, and that the campaign has not already been completed prior to dealer shipment or by another dealer.

• TMS warranty will not reimburse dealers for repairs conducted on vehicles that are not affected or were completed by another dealer.

Ill. PREPARATION

A. PARTS

Part Number Part Descri tion Quanti 00451-00001-LBL Authorized Modification Label* 1

*Labels can be ordered in packs of 25 from the MDC through Dealer Daily website

B. TOOLS & EQUIPMENT

• Techstream 2.0 I TIS Techstream fTechstream Lite (Software 7.31 or Higher) • GR8 Battery Diagnostic Station

IV. BACKGROUND As part of the settlement for the Unintended Acceleration Economic Loss Class Action, Lexus will install Smart Stop Technology on the above listed model and model year vehicles. This feature will cut engine power in case of simultaneous application of both the accelerator and brake pedal at certain speeds and driving conditions.

This LSC will be available for 2 years from the availability of the Smart Stop Technoloqv, please refer to the table in the dealer letter for model specific expiration dates.

2

V. ECM CALIBRATION ID VERIFICATION

1. CONFIRM THE ECM CALIBRATION ID a) Perform a health check and confirm no DTCs are present.

b) Confirm the current calibration ID in the ECM.

c) Referencing the table below, verify if the ECM has the Updated Calibration

Model Model Year I Engine Drivetrain I Current CID I New CID

RX350 2010 2GR-.FE 2WD 34832000 348F3000

RX350 2010 2GR-FE 4WD 34833000 348G1000

360C2000

360C2100

LX570 2008-2009 3UR-FE 360C2200

AT 360C2600 360C2300

360C2400

360C2500

LX570 2010 3URFE 360D8000

AT 36008200 360D8100

• • If the ECM has already been calibrated with the new calibration the campaign Is complete.

3

VI. ECM REFLASH PROCEDURE

• For general reprogramming procedures, refer to L-SB-0015-10 .

• • Confirm the latest version of Techstream software is being used. • If the Techstream does not have sufficient battery power the reflash will fail. • Confirm the DLC3 cable is in good condition before attempting reflash. • If vehicle exhibits any trouble codes or drivability symptoms, diagnose and repair using

TIS before attem tin to re ro ram the ECM.

1. CONNECT THE GRS a) Set the GRS to Power Supply Mode to help maintain 13.5 volts during ECM reprogramming .

• • A battery charger set to power supply mode MUST be used during reprogramming. • ECM damage may occur if the correct battery charger setting is not used.

2. REFLASH THE ECM a) Click yes on the health check results screen, or follow the links on the table above to begin the reflash

process.

3. ATTACH THE AUTHORIZED VEHICLE MODIFICATION LABEL

a) Fill out the label.

b) Affix the label to the under-side of the hood.

THESE MOOIFICA:llONS HAVE BEE'IAPPRQVED AS.APPROPRIATE BY EPAAND CARB

·DEALER CODE: DATE: CHANGE AUTHORITY:

4. CHECK FOR DTCs

1 2 3 4 5

Replacement ECM PIN New Calibration ID Dealer Code Date Completed Campaign Code (BSL)

...._ VERIFY REPAIR QUALITY ..... - Confirm the GRS is set up properly prior to beginning the reprogramming - Confirm the reflash completes successfully - Confirm the Authorized Vehicle Modification Label is filled out and affixed to the vehicle - Confirm there are no DTCs in the ECM

If ou have an

4

' . VII. APPENDIX

A. CAMPAIGN DESIGNATION DECODER

cp cp cp Year Campaign is Launched Repair Phase Current Campaign Letter

-I I for this year

I 8 = 2008 L= Remedy 1•1 Campaign= A

9= 2009 2 = Interim (Remedy 2•d Campaign = B

A=2010 not yet available) ·2· 31<1 Campaign = C

B = 2011 will change to "L' when 4th Campaign = D

c =2012 the Remedy is 5th ·campaign = E

D =2013 available 6th Campaign = F

E=2014 7th Campaign = G

F = 2015 8th Campaign = H

Etc ... 9th Campaign = I Etc ...

Examples: ALD =Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010 B2E = Launched in 2011, Interim Phase, 5rd Campaign Launched in 2011 C2C =Launched in 2012, Interim Phase, 3rd Camoaian Launched in 2012

5