Thanks Captain Obvious3 Big Ideas for Vendor Selection

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Katy Owen HR Operational and Transformational Leader

VP, Human Resources, Taylor MorrisonVP, Human Resources, McKesson Provider Technologies

VP, Human Resources, CheckFreeDirector, Compensation & Benefits, Lanier Worldwide

Over her 30 year career, Katy has been instrumental in selecting, implementing and modernizing multiple large company’s human resources systems and operations.

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Vendor Selection - 3 Critical Areas of Focus

THE PERFECT VENDOR

How Do We Pick It? How Do We Get Support?

How Do We Navigate?

Get these right, and your chances

of success will go up dramatically!

How Do We Pick It? What are we trying to do?

Be clear on the problem that needs to be solved.

• Ensure requirements are well defined to avoid ‘scope creep’

• Get the right people involved so you are clear on requirements and constraints

How Do We Pick It? Do we have to figure it out

on our own?

Leverage internal and external advisors who will add value to the process.

• In your department• In Purchasing or IT• 3rd party consultants

How Do We Pick It? What are we trying to do?

Identify the vendors to evaluate.

Do you want (or can you live with)• A single comprehensive HCM

solution?• Point solutions to address

discrete or unique HCM requirements?

• A combination of both… • 80% HCM suite + 20% best of breed?

How Do We Pick It? Do we have to figure it out

on our own?

Get the help You need.• Most HR teams can’t take the

time away from day jobs to research all the HCM players and offerings adequately.

• Be honest with yourself about the effort and time it will take to make a decision.

External support can be very valuable for:• The Long List - identifying the universe of

vendors

• The Short List – efficiently eliminating vendor that don’t fit your high level requirements

• Broad Experience - Providing first hand experience with many vendor solutions

• Their Network - Better access to vendor resources for those tricky/quirky questions

• Organizing – Having an existing, proven method for going through the process

• Marshalling - Keeping your resources on-track and the process moving forward

How Do We Get Support?

Do we have to figure it out on our own?

How Do We Get Support?

Who’s with me?

Influence Decision Makers during the Process

• Every step of the process is an opportunity to build support and influence decision makers

• Know their pain points and hot buttons

How Do We Navigate?Recognize it’s a

Process

Rally The Troops• Begin with the end in mind• Get the support you need• Address resistance to change

directly and actively

How Do We Navigate?Recognize it’s a

Process

• Be careful to avoid ‘window dressing’

• Be inquisitive • Make no assumptions

Get Curious But Stay Focused

How Do We Navigate?Recognize it’s a

Process

• Be open to the possibilities• A new process or idea can change

the way you do business for the better

• Be curious and make sure you get all questions answered before you pick your solution

• Be Diligent

Keep An Open Mind

How Do We Navigate?Recognize it’s a

Process

• Gather your business requirements

• Due diligence (RFP, RFI)• Evaluate responses and products• Select a vendor

Know Your Definition of Success

Avoid high effort/low value tasks that try and sneak into the

selection process

Yes! You made a great selection and you’re on your way

to transforming your business and achieving your goals!

Now, lets talk about the software

implementation project...

See The Results

Streamlined Processes

Credibility of HR Organization

Better Decision Making

Eliminate Waste and Redundancies

Favorable Selection

Deciding on a vendor doesn’t have to be an overwhelming task. Standing firm on your requirements and staying close to the process can help define success in making an informed decision.

Get internal and external help. Apply a solid selection methodology and you can be sure all the bases are covered and lay the foundation for success to achieve the desired results.

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To Sum It Up…

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Q & A