Gas Transmission Pipeline of PTT Public Company Limited

Leadership : Leading with Vision and Communication Excellence

Since 2003, Gas Transmission Pipeline (GTM) brought Thailand Quality Award criteria in organization development. The feedback from TQA assessment is valuable for our organization starting with continuous system improvement, driving changes in multiple dimensions and leading to operation excellence. The operation excellence is occurred form key success factors such as “Excellent Leadership, Consistent of Direction toward Excellence, Continuous Improvement, Commitment of All Staffs, Open mind, and Speed”. The achievements are communication excellence, learning organization, and operation excellence.

Senior leader of PTT group focuses on the system of creating PTT Group Vision Mission and Values (VMV). PTT Committees including President and Chief Executive Officer create and review VMV during strategic planning in the second quarter of every year. Then, the senior leader deploys VMV to PTT business unit which including Gas Business Unit. After that Senior Executive Vice President (SEVP) of gas business unit who is the senior leader of Gas Business unit creates and reviews VMV of gas business unit in gas business committee meeting. Then, the VMV of gas business unit are deployed to units including Natural Gas Transmission Pipeline unit (GTM). The senior leader of GTM is Executive Vice President (EVP) of Natural Gas Transmission.

The senior leader consisting of EVP and vice president (VP) link VMV with the GTM mission into the strategic planning process. The strategic objective, strategic goals and action plans are set. The overall organizational performance (Key Performance Index or KPI) and daily operations performance (Key Activity Index or KAI) are tracked and recorded in COACH system. The COACH system is used to ensure all employees understand their mission that may affect to organizational vision. If the trend of KPI and KAI will not achieve the target, the cause will be reviewed and analyzed with GTM Infinite loop. After that the action plans and procedure are improved and deployed to workforce in all divisions. 48

Thailand Quality Award 2010

Moreover, one of the missions of EVP and VP is reminding VMV to the workforce by effective communication channel. The senior leaders communicate with and engage the entire workforce under the values “Trust and Respect” to accomplish the organization’s objective, improve performance, and attain the vision.

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Process Management: Excellence Manage and Improve Work Processes

In order to drive operation excellence, GTM management process is divided into 2 levels consisting of tracking, controlling, and reviewing the process level and improving work process level for the purpose that to develop the process which lead to process development, learning organization and operation excellence.

In order to track, control, and review the process, the work process that all divisions in GTM used is GTM QSHE System and TPM-GTM Organization. The work process procedure is created, awareness and on the job training (OJT). After that, the operation results and performance is monitored, measured and reviewed in the management meeting. In addition, the GTM daily operations are controlled to ensure that the performance will be achieved the target. The performances are controlled by the leader in 3 levels consisting of section head/ unit head, manager, and vice president. The leaders in each level will identify the critical process as quality control point and prepare process control plan. Furthermore, the leaders track and control the process and performances consisting of overall organizational performance (KPI) and daily operations performance (KAI). The performance results are recorded in both of paper and online data for reporting the manager, VP and EVP. Moreover, the operation data such as gas control data is automatically recorded in SCADA database. The operator and manager can use the data for decision making in operation rapidly.

In addition, the performance is reviewed by QSHE system such as internal audit, safety audit, and site visit from manager and senior leader, GTM auditor and the central auditor from Gas Business Unit and PTT. Not only the performance is reviewed by QSHE system, but it is also reviewed by job function and cross functional team which including management review of QSHE System. Moreover, the performance is reviewed by external audit such as Management System Certification Institute (MASCI), Thai Industrial Standards Institute (TISI), consultant, and auditor from Japan Institute of Plant Maintenance (JIPM) of Japan in every 2 months and every year, respectively.

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Thailand Quality Award 2010

The GTM’s work process is improved by applying Total Productive Maintenance (TPM) system in JIPM style with function procedure. GTM set TPM organization structure together with function structure. We drive with small group in all regions. The GTM Loss Elimination and Prevention System, and GTM infinite loop are used to improve the processes which lead to increase continuous highly performance, reducing defects and variance of the process, also increasing the effective of service, operation and maintenance in all regions.

The results and solution that were found from solving problems and defects in process improvement are recorded as organizational knowledge and expanded by MP Information. The organizational knowledge and MP Information are used in process design and then expanded to all regions. Furthermore, EVP also promote workforce knowledge captured and the knowledge conference between divisions in each region. The customer knowledge is gleaned and shared in knowledge conference. The knowledge assets and information are available to provide employees with even more useful and timely information. The performances are growth from the several work process and technology, and leading to the best practice of our knowledge, innovation, and sustain organization. Organization learning and organizational innovation are achieved through GTM way.

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Team Process

Focus Improvement

Project Team/ Small Group in All Region

GTM Loss Elimination and Prevention System

Identify the way to find loss and repeated problem such as 1) Manufacturing Cost Loss (Variable Cost Loss, Fix Cost Loss) 2) Production Loss (Availability Loss, Performance Loss, Quality Loss, Inspection Loss 3) Management Loss (Office Loss, Employee Exp. Loss, General Exp Loss)

Monitor performance and compare with target

Make Loss tree diagram and identify the target of Loss Eliminate

Improve Work Process and equipment with GTM Infinite Loop and identify the guideline to prevent the problem

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Yes

Find the Loss in the process

Loss Elimination or Bottleneck Elimination by using QC, Theme resolution and Root Cause analysis

• Setting the procedure by using QSHE System and TPM Organization which lead to action • Knowledge Sharing Target Loss Eliminate