UN

IV

ER

SIT

AS

S T U D I O R U MZ

EN

IC

AE

NS

IS

UN

IV

ERZ I T E T U

ZE

N

IC

I

BOSNIA & HERZEGOVINA

UALITY2013

3131

8th

Research/Expert Conference

with International Participation

SUPER SPONZOR

June 0 - 0 , 201 .Hotel Stella, Neum

Neum - Bosnia and Herzegovina

6 8 3th th

UNIVERSITY ERLANGEN - NUREMBERGGermany

2

UNDER THE AUSPICES OF: Government of the Federation of Bosnia and Herzegovina

Chamber of Economy of Bosnia and Herzegovina Federal Ministry of Energy, Mining and Industry

Federal Ministry of Development, Entrepreneurship and Crafts Federal Ministry of Education and Science Government of the Zenica –Doboj Canton

City Zenica

SUPER SPONZOR

INTERNATIONAL SCIENTIFIC/REVIEW COMMITTEE

Dr. Safet Brdarević, (B&H) - president Dr. Albert Weckenmann, Co-President (Germany)

Dr. Bojan Ačko (Slovenia) Dr. Almir Alihodžić (B&H) Dr. Slavko Arsovski (Serbia) Dr. Nurudin Avdić (B&H) Dr. Muharem Avdispahić (B&H) Dr. Vesna Babić-Hodović (B&H) Dr. Senad Balić (B&H) Dr. Slobodan Bakula (B&H) Dr. Hazim Bašić (B&H) Dr. Marko Bešker (Croatia) Dr. Suada Bikić (B&H) Dr. Sonja Bjeljac (B&H) Dr. Miroslav Bobrek (B&H) Dr. Tunc Bozbura (Turkey) Dr. Miodrag Bulatović (CG) Dr. Ilija Ćosić (Serbia) Dr. Franci Čuš (Slovenia) Dr. Daut Denjo (B&H) Dr. Magdalena Diering (Poland) Dr. Sead Dizdarević (B&H) Dr. Slavko Dolinšek (Slovenia) Dr. Miroslav Drljača (Croatia) Dr. Jusuf Duraković (B&H) Dr. Mehmet Durman (Turkey) Dr. Smajil Durmišević (B&H) Dr. Ejub Džaferović (B&H) Dr. Tihomir Đurić (B&H) Dr. Sabahudin Ekinović (B&H) Dr. Nihad Fejzić (B&H) Dr. Firenzo Franceschini (Italy) Dr. David de la Fuente (Spain) Dr. Šefket Goletić (B&H) Dr. Radoslav Grujić (B&H) Dr. Halil Gutošić (B&H)

Dr. Miodrag Hadžistević (Serbia) Dr. Adam Hamrol (Poland) Dr. Nađija Haračić (B&H) Dr. Liliana Hawrysz (Poland) Dr. Edita Hekelova (Slovakia) Dr. Jasna Horvat (Croatia) Dr. Katarzyna Hys (Poland) Dr. Nenad Injac (Croatia) Dr. Mustafa Imamović (B&H) Dr. Sabahudin Jašarević (B&H) Dr. Vid Jovišević (B&H) Dr. Simo Jokanović (B&H) Dr. Emir Kabil (B&H) Dr. Petro Kalyta (Ukraina) Dr. Bato Kamberović (Serbia) Dr. Aleksandar Karač (B&H) Dr. Stanislav Karapetrović (Canada) Dr. Imre Kiss (Romania) Dr. Smail Klarić (B&H) Dr. Milan Kljain (Croatia) Dr. Živko Kondić (Croatia) Dr. Zdravko Krivokapić (CG) Dr. Vjera Krstelj (Croatia) Dr. Seka Kugler (Croatia) Dr. Damir Kukić (B&H) Dr. Halid Kurtović (B&H) Dr. Samir Lemeš (B&H) Dr. Hotimir Ličen (Serbia) Dr. Leon Maglić (Croatia) Dr. Vidosav Majstorović (Serbia) Dr. Vlado Majstorović (B&H) Dr. Ishak Mešić (B&H) Dr. Mirjana Milošević (Serbia)

Dr. Vedran Mudronja (Croatia) Dr. Sulejman Muhamedagić (B&H) Dr. Benjamin Muhamedbegović (B&H) Dr. Nagib Neimarlija (B&H) Dr. Murčo Obućina (B&H) Dr. Mirsada Oruč (B&H) Dr. Ercan Oztemel (Turkey) Dr. Edward Pajak (Poland) Dr. Sead Pašić (B&H) Dr. Mugdim Pašić (B&H) Dr. Milan Perović (CG) Dr. Darko Petković (B&H) Dr. Nino Serdarević (B&H) Dr. Suad Sivac (B&H) Dr. Hajrudin Skender (B&H) Dr. Mirko Soković (Slovenia) Dr. Jovan Sredojević (B&H) Dr. Dragutin Stanivuković (Serbia) Dr. Refik Šahinović (B&H) Dr. Aziz Šunje (B&H) Dr. Marko Tadić (B&H) Dr. Mihail Titu (Romania) Dr. Stefano Tornincasa (Italy) Dr. Veljko Trivun (B&H) Dr. Džemo Tufekčić (B&H) Dr. Bahrija Umihanić (B&H) Dr. Ratko Uzunović (Serbia) Dr. Joan Calvet Vivancos (Spain) Dr. Ivica Veža (Croatia) Dr. Nedeljko Vukojević (B&H Dr. Nermina Zaimović-Uzunović (B&H) Dr. Dževad Zečić (B&H)

3

ORGANIZING COMMITTEE

Dr. Safet Brdarević, President (B&H) Dr. Sabahudin Jašarević, Secretary (B&H)

Dr. Sabahudin Ekinović (B&H) Dr. Nermina Zaimović-Uzunović (B&H)

Dr. Darko Petković (B&H)

Dr. Tunc Bozbura (Turkey) Dr. Samir Lemeš (B&H) M.Sc. Ibrahim Plančić (B&H)

PROGRAM COMMITTEE

- Nermin Nikšić, Premijer Vlade Federacije B&H, - Željka Cvijanović, Premijer Vlade RS, - Erdalj Trhulj, Ministar za energetiku, industriju i rudarstvo FBiH, - Damir Mašić, Ministar za obrazovanje i nauku FBiH, - Mr. Fikret Plevljak, Premijer Vlade Ze-Do Kantona, - Đemil Ugarak, Ministar privrede Ze-Do Kantona, - Mirko Trifunović, Ministara obrazovanja, nauke, kulture i sporta Ze-Do kantona, - Dr. Elvedin Grabovica, JP EP BiH dd,Sarajevo, - Enisa Hodžić, JP EP BiH dd, Sarajevo, - Nihad Kadić, JP EP BiH dd, Sarajevo, - Mr. Nedžad Rešidbegović, BH TELECOM dd Sarajevo, - Dr. Fikret Brdrević, BH TELECOM dd Sarajevo - Adnan Mujagić, BH TELECOM dd Sarajevo, - Mr. Akif Šabić, BH TELECOM dd Sarajevo, - Zlatko Mujezinović, BH TELECOM dd Sarajevo, - Mr. Nedim Džaferović, BH TELECOM dd Sarajevo, - Mr. Milenko Raguž, Asocijacija za kvalitet u BiH - Mr. Mirsad Begić, Asocijacija za kvalitet u BiH, - Dr. Željko Kovačević, Ministar industrije, energetike i rudarstva u Vladi RS - Dr. Mihajlo Stojčić, dipl. inž.-KOMING d.o.o, Gradiška, - Mr. Dragan Praštalo dipl. inž.- MIKROELEKTRONIKA, d.o.o, Banjaluka, - Dr. Simo Jokanović, dipl. inž. – Mašinski fakultet, Banjaluka, - Anđelko Grahovac, dipl. inž.- PETROL a.d, Banjaluka, - Slavko Kovačević, dipl. fizičar- ODP „ORAO“, Bijeljina, - Mr. Fuad Klisura, IPI d.o.o., Zenica - Dr. Hajrudin Skender, Mljekara Zenica , - Eduard Kinčić, Bosnalijek Sarajevo, - Dr. Asim Gradinčić, Privredna komora SB kantona, - Goran Tešanović, Institut za standardizaciju BiH - dr. Žarko Petrović, Institut za akreditaciju BiH, - Lidija Vignjević, Institut za intelektualno vlasništvo Bosne i Hercegovine, - Dr. Bruno Bojić, Vanjskotrgovinska komora BiH, - Veselin Poljašević, Vanjskotrgovinska komora BiH, - Amir Zukić, Vanjskotrgovinska komora BiH, - Dr. Ismet Pašalić, dipl.inž. PK Unsko-sanskog kantona, - Amir Abazović, dipl.inž., Ministarstvo privrede ZE-DO kantona, - Dr. Šefkija Botonjić, PK ZE-DO Kantona - Mr. Suad Huskić, Načelnik Općine Tešanj

4

TEMATIKA SKUPA Naučno stručni skup će raditi na sljedeći način: plenarna sjednica (uvodni i pozivni radovi za globalne teme), simpozij (radovi po temama skupa) i po potrebi workshops (radni sastanci). 1. KVALITET U PRIVREDI Upravljanje kvalitetom (koncept, principi, alati i filozofija); Mjerenje karakteristika kvaliteta sistema i procesa; Metrologija; Kvalitet proizvoda i procesa; Kvalitet u održavanju; Upravljanje lancem snabdijevanja; Kvalitet i zaštita okoline; Inženjering kvaliteta; Ekonomika kvaliteta; Upravljanje rizicima; Troškovi kvaliteta i upravljanje troškovima kvaliteta. Poslovna izvrsnost. 2. KVALITET U OBRAZOVANJU Pedagoški standardi i norme; Metode i postupci provjere i praćenja znanja studenata (učenika); Metode i postupci ocjenjivanja kvaliteta nastavnog osoblja; Samoevaluacija institucija u obrazovanju; Bolonjski proces; Akreditacija i certifikacija nastavnih programa i institucija; Zakonska regulativa u području obrazovanja; Preporuke za kvalitet u obrazovanju IWA2; Akreditacija u visokom obrazovanju 3. KVALITET U JAVNOM SEKTORU Kvalitet u javnoj upravi; Kvalitet u zdravstvu; Kvalitet u komunalnim preduzećima; Kvalitet u poljoprivredi; Kvalitet u proizvodnji hrane; Saobraćaj i kvalitet, Aspekti kvaliteta u procesu pridruživanja BiH EU; Kvalitet u politici; Kvalitet u medijima; Kvalitet u turizmu 4.NORMATIVNA REGULATIVA U KVALITETU Međunarodni standardi ISO 9000 - Sistemi upravljanja kvalitetom, Međunarodni standardi ISO 14000 - Sistemi okolinskog upravljanja; Međunarodni standardi OHSAS 18000 - Obezbjeđenje zdravlja i sigurnosti; HACCP, ISO 16949, ISO 22000-Upravljanje sigurnošću hrane, ISO 27000-Zaštita informacija, ISO 26000-društvena odgovornost, Stanje i trendovi u razvoju standarda. Informacioni sistemi kvaliteta; Međunarodne nagrade kvaliteta; Standardizacija; Državni program kvaliteta; Modeli TQM-a i njegova evolucija; Integrisani sistemi kvaliteta

PREZENTACIJE Prezentacije su ograničene na 10 minuta + 5 minuta za diskusiju. Autori-prezentatori za prezentacije mogu koristiti Power point aplikaciju.

VRIJEME I MJESTO ODRŽAVANJA SKUPA Skup će se održati od 06. do 08. juna 2013. godine u Hotelu Stella u Neumu - BiH. Hotel Stella nalazi se u Neumu, gradiću smještenom na području turističke regije južnog Jadrana i jedinog izlaza Bosne i Hercegovine na more, mjesta posebnog mediteranskog ugođaja i šarma. Sam hotel smješten je u mirnoj uvali blizu obali mora, mjesto je posebnog primorskog ugođaja i raznih ugostiteljsko turističkih privlačnosti.

5

CONFERENCE TOPICS The Research/Expert Conference will be performed as follows: plenary session (Key papers concerned global topics), symposium (papers according to the conference topics) and workshops, when needed. 1. QUALITY IN BUSSINES Quality management (Concept, Principles, Tools and Philosophies); System and Process Performance Measurements; Metrology; Quality of product and process; Quality in maintenance; Supply chain management; Environment protection quality; Quality Engineering; Quality Economics; Risk Control; Business Excellence 2. QUALITY IN EDUCATION Pedagogical standards and norms; Methods and procedures for control and monitoring of student achievements; Methods and procedures of educational staff quality control; Educational institutions self-evaluation; The Bologna process; Accreditation and certification of educational programs and institutions; Legislation in the education; Recommendations for quality in education IWA2; Accreditation in Higher Education 3. QUALITY IN PUBLIC SECTOR Quality in public institutions; Quality in health institutions; Quality in community enterprises; Quality in Agriculture; Quality in Food Processing Industry; Aspect of Quality in Process Accesion BiH in EU; Quality in politics; The quality of the media; Quality in Tourism 4. STANDARDS REGULATION IN QUALITY International standards ISO 9000 - Quality Management System; International standards ISO 14000 - Environmental Management System; International standards ISO 18000 - Occupational Health and Safety; HACCP, ISO 16949-Automotive quality management systems, ISO 22000-Food safety management system, ISO 27000-Information security management standards, ISO 26000-Social Responsibility, Status and trends in the development of standards; Quality information systems; Quality awards; Standardization; National quality programs; TQM models and their evaluation; Integrated quality systems

PAPER PRESENTATION Presentation is limited to 10 minutes + 5 minutes for discussion. Presenters can use PowerPoint slide shows.

CONFERENCE DATE AND VENUE

The conference will be held from 06th to 08th June 2013 at the Hotel "Stella", Neum, Bosnia and Herzegovina. Hotel Stella is situated in Neum, little mediterranean town on the southern coast of the Adriatic Sea, at the outskirts of the pearl of medieval architecture, the town of Dubrovnik. Neum is the only town in Bosnia and Herzegovina which has sea exit and it is a town of special mediterranean ambient and charm. Hotel Stella it self, is situated near the beach, in the quiet part of Neum, about 500 meters away from the town center.

6

KOTIZACIJA - CONFERENCE FEE

Kotizacija za autore i učesnike Skupa je 150.00 EURO (300 KM) (uključujući i članove naučnog odbora i predsjedavajuće sekcija). Kotizacija obuhvata: zbornik radova sa skupa sa pratećim materijalima, prisustvo svim sekcijama i prezentacijama, osvježenje i piće dobrodošlice. The conference fee for authors and participants is 150,00 EUR (including members of the Scientific Committee, and session chairmen). The conference fee includes the following: a copy of conference proceedings and accompanying materials, admission to all sessions and presentations, refreshments, and welcome drink. The conference fee should be sent to:

Raiffeisen Bank dd Bosnia and Herzegovina

71000 Sarajevo, Danijela Ozme 3 Branch Office Zenica S.W.I.F.T.: RZBABA2S

IBAN: BA391611550000107652 In favour of: “INSTITUT ZA PRIVREDNI INZINJERING ZENICA”

Fakultetska 1, 72000 Zenica, B&H Account no.: 502012000 0550141

Payment Method: OUR With remark: Registration fee for QUALITY 2013, paper No Q13-xxx, name and surename)

Učesnici i autori iz Bosne i Hercegovine svoje kotizacije mogu uplatiti na sljedeći račun (300,00 KM):

Institut za privredni inženjering Zenica, račun kod: IK Banka d.d. Zenica, 134-0100000-195769

Općina: 103 sa naznakom "Kotizacija za KVALITET 2013 „

(na uplatnici navesti ime i prezime i oficijelni broj rada Q13-xxx)

KORESPODENCIJA - CORRESPONDENCE Dr. Safet Brdarević

Dr. Sabahudin Jašarević Address:

Mašinski fakultet Fakultetska 1, 72000 Zenica

Bosnia and Herzegovina

Phone: 00387 32 449 143 00387 32 449 145 Fax: 00387 32 246 612 http://www.quality.unze.ba E-mail: sjasarevic@mf.unze.ba sabahudinjasarevic@yahoo.com

sbrdarevic@mf.unze.ba

SMJEŠTAJ - ACCOMMODATION Dear Colleague(s), Organizing Committee want to inform all possible participants and passengers to Neum, that BISS Tours travel agency is offering them following hotels for accommodation: „HOTEL STELLA“ Neum All reservation as well as additional information can be found on:

www.biss-tours.ba e-mail: ekskurzije@biss-tours.ba tel: +387 32 442-160 +387 61 713 392

7

CITY NEUM

HOTEL STELLA

HOTEL STELLA

8

SCHEDULE OF EVENTS

ČETVRTAK - THURSDAY June 06th 18.00 – 20.00 Registracija učesnika i piće dobrodošlice

Registration and Welcome Drink PETAK - FRIDAY June 07th 08.30 – 09.30 Registracija učesnika

Registration of Conference Partcipant 09.30 – 10.00 Otvaranje Skupa - Conference Opening 10.00 – 11.00 Uvodni referati - Keynote Paper Presentation 11.00 – 11.30 Kafe pauza - Coffee Break 11.30 – 13.30 Prezentacija radova u dvije paralelne sekcije

Two Parallel Sessions of Presentations 13.30 – 15.00 Pauza za ručak - Lunch Break 13.30 – 15.00 Skupština Asocijacije za kvalitet 15.00 – 17.00 Prezentacija radova u dvije paralelne sekcije

Two Parallel Sessions of Presentations 17.00 – 17.30 Kafe pauza - Coffee Break 17.30 – 19.30 Prezentacija radova u dvije paralelne sekcije

Two Parallel Sessions of Presentations 20.00 – Večera - Dinner SUBOTA - SATURDAY June 08th 09.00 – 11.00 Prezentacija radova u dvije paralelne sekcije

Two Parallel Sessions of Presentations 11.00 – 11.30 Kafe pauza - Coffee Break 11.30 – 13.00 Prezentacija radova u dvije paralelne sekcije

Two Parallel Sessions of Presentations 13.00 – 15.00 Pauza za ručak - Lunch Break 15.00 – 18.00 Opciono - Izlet

Optional - Excursion

9

SCHEDULE OF PAPER PRESENTATIONS

PETAK- FRIDAY, June 07th 09.30 — 10.00 Otvaranje Skupa - Conference opening 10.00 — 11.00 Uvodni referati - Keynote Paper Presentation Chairmen: S.Brdarevi}, S.Klarić, N.Zaimović-Uzunović 1. Utjecaj certifikacije sustava upravljanja kvalitetom na konkurentnost u

Hrvatskom gospodarstvu Impact of Certification of Quality Management System on Competitiveness in Croatian Economy Tunjić Đuro, Maglić Leon, Kondić Živko, Kljajin Milan (Croatia)

2. Integrirani sistem upravljanja klastera Integrated Management System of Business Cluster Davidović Milan (Croatia)

3. Kvalitetom do poslovnih rezultata Mujagić Adnan, BH Telecom dd Sarajevo, Rukovodilac centra za kvalitet

PETAK - FRIDAY, June 07th 11.30 — 13.30 SESSION I Chairmen: H.Bašić, Šiško-Kuliš M. 1. Izbor auto-prevoznika za prevoz tereta na osnovu Fuzzy TOPSIS

procjene kvaliteta transportne usluge Choice of Trucking Company Based on Fuzzy TOPSIS Evaluation of Transportation Service Quality Kulović Mirsad (B&H)

2. Ispitivanje osposobljenosti menadžmenta za primjenu alata i tehnika upravljanja kvalitetom u tvrtkama elektro i metaloprerađivačke industrije Hrvatske Investigation of Managament Competency for QM Tools and Techniques Implementation at Electrical and Mettalurgical Croatien Companies Šiško Kuliš Marija (Croatia)

3. Istraživanje inovacionog potencijala u BiH s aspekta upravljanja i odlučivanja o RDI aktivnostima Investigation of the Inovation Potential in BiH According to R&D Activities Management Prodanović Sanja, Petković Darko, Bašić HazimB&H)

10

4. Razvoj koncepta Balanced Scorecarda kao sistema strateškog menadžmenta Development of the Concept of Balanced Scorecard as Strategic Management System Krunić Gojko, Unković Ilinka, Marković Nenad, Marinović Budimirka, Vučurević Radoslav (B&H)

5. Pristupi merenja performansi standardizovanih sistema menadžmenta An Approach to Performance Measurement of Standardized Management System Golubović Dušan, Rajković Dragan*, Đurđević Slavoljub*, Gojković Ranka, Moljević Slaviša (B&H, *Serbia)

6. Analiza postojećih metodologija uvođenja sustava upravljanja kvalitetom na aerodrome Analysis of the Methodologies for Implementing Quality Management System at Airports Paljetak Josip, Selak Pero (Croatia)

7. Zašto i kako integrisati menadžment sisteme Why and How to Integrate Management Systems Erdeljan Zdravko (Serbia)

8. Uticaj dimenzija kvalitete usluga na zadovoljstvo korisnika usluga Influence of Service Quality Dimensions on Customer Satisfaction Services Kuč Harun, Kuč Adnan (B&H)

9. Sistem upravljanja kvalitetom u analiziranom uzorku proizvodnih preduzeća u BiH Quality Management System for the Analyzed Sample of Manufacturing Enterprises in B&H Resić Emina (B&H)

PETAK - FRIDAY, June 07th (Session on English) 11.30 — 13.30 SESSION II Chairmen: K. Hys, N. Zaimović-Uzunović 1. Chaotic Analysis of Thermal Convection Loop

Uzun Abdullah, Uyaroğlu Yılmaz (Turkey)

2. Human Resources Management in the Production Company During an Economic Downturn –Quality Assurance Context Hamrol Adam, Grabowska Marta, Górniak Ewa (Poland)

3. Creativity, Education and Quality for Sustainable Development, the Real Support for the Innovative Cluster’s European Network Ţîţu Mihail Aurel, Pîrnău Claudiu, Pîrnău Mironela (Romania)

4. A Quantitative Approach to Identification of Latent Industrial Clusters within the Regional Planning Process Papazov Emil, Mihaylova Lyudmila

11

5. Q4S - Quality for Sustainability Jasiulewicz – Kaczmarek Malgorzata (Poland)

6. The Impact of Leadership on the Quality Management Systems Misztal Agnieszka (Poland)

7. Internal Audit – An Evaluation of Audit Effectiveness in Polish Coal Mine Maruszewska Ewa Wanda, Bialy Witold (Poland)

8. Quality Analysis of the Services and Consumer Satisfaction of Business Units in Retail in the Republic of Kosovo Ramaj Vehbi, Selimi Alifeta*, Kryeziu Mentor, Prebreza Abdulla, Tasholli Servet (Kosovo, *Macedonia)

9. Health and Safety Management System as an Important Part of Integrated Management System in Construction in Company Tarábková Lucia, Matejova Miriama (Slovakia)

10. ISO 9001 as a Main System of Quality Management in Poland: An Analysis Based on a Global Data Hys Katarzyna, Hawrysz Liliana (Poland)

11. Relationship Between Price and Earnings Through Dividend Yield and Required Yield above the Expected Inflation Xhaferi Seadin, Mehmeti Astrit*, Fekri Iseni** (Macedonia, *USA, **Kosovo)

PETAK - FRIDAY, June 07th 15.00 — 17.00 SESSION I Chairmen: M.Kljajin, M.Obućina 1. Total Quality Management (TQM) doprinosi u ovladavanju finansijskom

krizom i ostvarivanju bolje konkurentske prednosti na tržištu Total Quality Management (TQM) Contribute in Control of the Financial Crisis and Achieve Competitive Advantage on the Market Todorović Igor, Simić Slavko, Radetić Saša (B&H)

2. Kreiranje cjenovne poltike proizvoda usmjerene na izgradnju lojalnosti kupaca Building Customers Loyality through Pricing Policies Begagić Ismar, Isaković Suvad (B&H)

3. Uloga i značaj kvalitete financijskih izvješća u unapređenju poslovanja malih i srednjih poduzeća Role and Importance Quality of Financial Statements in Advancement of Small and Medium Enterprises Vukoja Božo, Raguž Milenko, Knežević Matko (B&H)

12

4. Zavisnost između financijsko izvještavanje i revizija u funkciji povećanja financijske uspješnosti Dependence Between the Financial Reporting and Auditing in Order to Increase Financial Performance Iseni Etem (Macedonia)

5. Prilog upravljanju naplatom kredita u mikrofinansijskim institucijama Contribution to Collection Management Loans in Microfinance Institutions Fetić Admir, Brdarević Safet (B&H)

6. Upravljanje reklamacijama kupaca/korisnika u funkciji unapređenja prodaje Complaint Management Purchaser/User Improvement Function Sales Brdarević Fikret, Uzunović Nermin (B&H)

7. Indikatori poboljšanja kvaliteta glavnog procesa proizvodnje Indicators of Improvement of Qualities of the Main Production Process Brdarević Safet, Papić Sejfo (B&H)

8. Mjerenje procesa u Podružnici “Elektrodistribucija”, Sarajevo Measurement of Processes in Branches Office „Elektrodistribucija“, Sarajevo Džaka Rejhana, Voloder Velida (B&H)

9. Uticajni faktori na kvalitet proizvodnje lijepljenih masivnih ploča Influencing Factors on the Quality Production of Glued Massive Panels Hasanić Sanin, Obućina Murčo, Brdarević Safet (B&H)

10. Istraživanje udobnosti namještaja za sjedenje u školi The Comfort Research of Seating Furniture in School Mehanović Miralem (B&H)

11. VSR Methodology Application in the Manner of the Quality Achievement for some Industrial Products Hadžikadunić Fuad, Nedeljko Vukojević, Imamović Mustafa (B&H)

PETAK - FRIDAY, June 07th (Session on English) 15.00 — 17.00 SESSION II Chairmen: D.Petković, I. Kuric 1. Quality of CNC machine tools and monitoring of their accuracy

Kuric Ivan, Jozwik Jerzy, Tofil Arkadiusz

2. Investigation of Microgeometry on Diamond Burnished Surfaces Kodacsy János, Líska János, Líska Katalin (Hungaria)

3. Effort for Developing Marketing Concept and Quality Management – Wood Industry Companies in Kosovo. Ukaj Fatos, Ukaj Shkendije (Kosovo)

13

4. Artificial Intelligence Approach of Modeling of PM10 Emission close to a Steel Plant Kovačič Miha, Senčič Sandra, Župerl Uroš (Slovenia)

5. Modern Communication Skills as an Element of Quality Perception of Lecturers in Education Džambegović Emir, Šehanović Senija (B&H)

6. A Practical Application of the System of Assesment Maintenance of the Qality of Education in Subject „Fundamentals of Engineering Design“ Baltova Lyudmila (Bulgaria)

7. The Culture Assessment of the Széchenyi István University and the Stuctural Training of Professors and Leaders in 2010-2012 Built on the Assessment. Mészáros Attila, Baróti Enikő (Hungaria)

8. Public Policies and Legislation in Education Jashari Hasan (Macedonia)

9. Implementation and Evaluation of Excellence Model CAF in Education Organization with Software Support Gašparík Jozef, Gašparíková Veronika, Snopek Ľuboš (Slovakia)

10. Deteminants of Quality Certification Xhaferi Besa, Prendi Llambi (Macedonia)

11. Customer Relationship Management for E-Government systems usage Güllü Fatih, Kuusik Rein (Estonia)

PETAK - FRIDAY, June 07th 17.30 — 19.30 SESSION I Chairmen: M. Oruč, S.Ekinović 1. Uticaj tehnike tiska i postupka kaširanja na savojnu otpornost

polipropilenskih dupleks folija za pakiranje snack proizvoda The Influence of the Printing Tehcnique and the Laminating Procedure on the Flexural Resilience of Polypropylene Duplex Foil for Packing Snack Products Muhamedbegović Benjamin, Plančić Ibrahim, Ćatić Sead (B&H)

2. Utjecaj kvalitete signalno-sigurnosnih uređaja na efikasnost željeznice Impact of Safety Interlocking System Quality on Railway Productivity Davidović Milan (Croatia)

3. Kvalitet kao faktor opstanka na tržištu poštanskih usluga Quality as a Factor of Survival on Postal Service Market Milekić Mile (B&H)

14

4. Evaluacija upotrebe čeonih lampi baziranih na LED kao izvora svjetlosti za rad u rudarskim oknima Evaluation of Cap Lamps Based on LED as a Light Source for Underground Mining Softić Amela (B&H)

5. Poređenje nazivne snage klinastog remenja normalnog profila, proizvedenog oblaganjem i rezanjem Comparison of Nominal Conveying Ability of Trapezoidal Belts with a Normal Profil Processed with Wrapping and Cutting Kyçyku A., Ibrahimi N., Cakolli H., Demolli H. (Kosovo)

6. Uticaj nesigurnosti vezane za prenosni etalon na proširenu mjernu nesigurnost kod kalibracije uređaja za zadavanje sile Influence of Uncertainty Related to Transfer Standard on Expanded Measurement Uncertainty during Calibration of Force-Measuring Device Čelebić-Malkić Alma, Korlat-Mahmić Sinha, Muminović Branka (B&H)

7. Važnost sljedivosti i mjerne nesigurnosti primarnog laboratorijskog etalona Importance of Traceability and Measurement Uncertainty of Primary Laboratory Standard Jarović Bajramović Narcisa (B&H)

8. Izbor optimalnog stepena polinoma i proračun interpolacijskog odstupanja kod kalibracije prenosnog etalona sile MGCplus-Z4/200 kN The Selection of the Optimal Degree of Polynom and Calculation of the Interpolation Deviation in the Calibration of Transfer Force Standard MGCplus-Z4/200 Muminović Branka, Beganović Omer, Korlat-Mahmić Sinha, Čelebić-Malkić Alma (B&H)

9. Proračun mjerne nesigurnosti u procesu kalibracije Coriolisovih mjerila protoka Calculation of Measurement Uncertainty in Calibration Process of Coriolis Flow-Meter Baralić Emir, Bašić Hazim B&H)

10. Provjera brzine nanošenja opterećenja kod ispitivanja zatezanjem na sobnoj temperaturi korištenjem softvera testXpert Check of Test Rate Application Loat at Tensile Testing at Room Temperature using Software testXpert Korlat-Mahmić Sinha, Čelebić-Malkić Alma, Muminović Branka (B&H)

11. Neki aspekti povećanja profita integralne željezare kroz smanjenje broja uposlenih Some Aspects of Profit Increase in an Integrated Iron&Steel Works through Reduction of Labour Force Uzunović Faik, Franjić Aida, Uzunović Nadja-Azra, Žuna Šaban (B&H)

15

PETAK - FRIDAY, June 07th 17.30 — 19.30 SESSION II Chairmen: N. Zaimović-Uzunović, H. Bašić 1. Akreditacija univerziteta u BiH i njihova integracija u evropski

prostor visokog obrazovanja Accreditation of the B&H Universities and their Integration in the European Higher Education Area Bašić Hazim (B&H)

2. Doprinos tumačenju i implementaciji kriterija za akreditaciju studijskih programa na visokoškolskim ustanovama u BiH Contribution in Interpretation and Implementation of Criteria for Study Programme Accreditation on High Education Institutions in BiH Oruč Mirza, Abazović Alim, Marković Nenad, Plančić Ibrahim, Prodanović Sanja (B&H)

3. Neki aspekti primene samovrednovanja u visokoškolskim ustanovama u Republici Srbiji Some Aspects of Self-Evaluation Implementation in Higher Education Institutions in the Republic of Serbia Pribićević Ivan, Jelić Miloš (Serbia)

4. Formalistički pristup u ocjeni ispunjenosti kriterija kao ključni problem u radu komisije za eksternu ocjenu kvaliteta Formalistic Approach to the Assessment of Criterias as the Key Problem in the Work of the Commission of External Evaluation Muhamedbegović Benjamin, Plančić Ibrahim, Abazović Alim (B&H)

5. Kako povezati sistem osiguranja kvaliteta u visokom obrazovanju sa aspekta postojećih sistema rangiranja univerziteta How to Connect Quality Assurance System in Higher Education in View of Existing Ranking Universities Systems Petković Branka, Petković Darko, Ćatić Refik (B&H)

6. Mjerenje studentskog ECT(A)S opterećenja kao element osiguranja kvaliteta u visokom obrazovanju ECT(A)S Student Workload as Element of Quality Assurance in High Education Oruč Mirza, Avdušinović Hasan, Alijević Maša, Prasko Enes, Sredojević Jovan, Halebić Jasmin, Adilović Muharem (B&H)

7. Poboljšanje nastavnog procesa primjenom informaciono - komunikacionih tehnologija Improving Teaching Process by Applying Information-Communication Technologies Toroman Amel, Bajramović Esad (B&H)

8. Finansiranje visokoškolskih ustanova u funkciji unapređenja kvaliteta Financing Higher Education Institutions in Function Improving of Quality Oruč Mirsada, Delić Neira, Agić Dragana (B&H)

16

9. Indikatori kvaliteta u funkciji samoevaluacije u obrazovanju The Quality Indicators of the Selfevaulation at the Education Bećiragić Ismet, Haurdić Senad, Bajramović Esad (B&H)

10. Percepcija kvalitetne nastave iz perspektive učenika sarajevskih srednjih škola Perception of Quality Teaching from the Perspective of Students High Schools in Sarajevo Ćatić Refik, Halilović Nezir (B&H)

SUBOTA - SATURDAY, June 08th 09.00 — 11.00 SESSION I Chairmen: O. Jukić, D.Petković 1. Klasifikacija i kategorizacija opreme kao element sistema održavanja

Classification and Criticality Analysis of Equipment as Element of Maintenance System Brdarević Safet, Halep Amir, Jašarević Sabahudin (B&H)

2. Uzroci pojave neispravnosti motornih vozila i mogućnosti njihovog otklanjanja Causes ff Defects of Motor Vehicles Options and their Elimination Krstić Vojislav, Krstić Ivan, Krstić Božidar, Lazić Vukić (Serbia)

3. Optimizacija neiskorišćenog resursa delova motornih vozila pri njihovoj zameni Optimization of unused Vehicle Parts Resources at their Replacement Krstić Vojislav, Krstić Ivan, Krstić Božidar, Lazić Vukić (Serbia)

4. Termografska detekcija spontane oksidacije u podzemnim rudnicima uglja Thermographic Detection of Spontaneous Oxidation in Underground Coal Mines Delić Edin, Savatić Alen, Todorović Nenad, Šišić Rijad, Nukić Edisa (B&H)

5. Upravljanje kamatnim i deviznim rizikom u bankarskom sektoru Republike Srbije Management of Interest Rate and Foreing Exchenge Risk in the Banking Sector Serbian Republic Ljubić Marijana (Serbia)

6. Zaštita naseljenog područja od buke obližnjeg industrijskog postrojenja Protection of Residential Area from Industrial Plant Noise Jukić Omer (B&H)

7. Rezultati mjerenja i proračun emisija polutanata koje se ispuštaju u zrak Results Measurement and Calculation of Emission of Pollutants that Emitted to Air Birdahić Vehid, Goletić Šefket, Šišić Muvedet, Imamović Nusret (B&H)

8. Tehnološki modifikovana prirodna radioaktivnost i procjene doze zračenja Technologically Enhanced Natural Radioactivity and Gamma Dose Rate Estimation Kasumović Amira, Adrović Feriz, Kasić Amela (B&H)

17

9. Praćenje atmosferskih depozicija taložnog praha i teških metala na području Općine Zenica Monitoring of Atmospheric Deposition Precipitated Dust and Heavy Metals in the Area of Zenica Goletić Šefket, Imamović Nusret (B&H)

10. Nivoi koncentracije aktivnosti radona u vazduhu površinskog kopa ''Drage'' Rudnika uglja ''Tušnica'' Levels of Radon Activity Concentration in Air of Open Pits „Drage“ of the Coal Mine „Tušnica“ Trešnjo Zejnil, Adrović Feriz (B&H)

11. Kvaliteta u povezivanju međusobno ovisnih automobilskih mehatroničkih sustava Quality in Connecting Interdependent Automotive Mechatronic Systems Grubišić Miroslav, Lučkin Jasmin (B&H)

SUBOTA - SATURDAY, June 08th 09.00 — 11.00 SESSION II Chairmen: S. Lemeš, S.Trbojević 1. Verbalna i neverbalna komunikacija kao najznačajniji faktor u kvalitetnoj

interakciji učenik-nastavnik Verbal and Non-Verbal Communication as the most Significant Factor in High Quality Interaction Between a Student and a Teacher Mustafičić Nedžmija B&H)

2. Identifikacija ključnih faktora zadovoljstva kvalitetom nastavnog procesa kod srednjoškolaca –pilot istraživanje Identifying Key Factors of High School Students’ Satisfaction of Teaching Quality – Pilot Survey Delić Milan, Radlovački Vladan, Kamberović Bato, Hadžistević Miodrag, Vuković Milica (Serbia)

3. Doprinos normativnog akta Pravilnik o vjeroučiteljima kvalitetu vođenja evidencije o vjeroučiteljima u Rijasetu IZ u BiH Contribution Normative Act Rules Teachers in Islamic Education Studies on Quality of Keeping Records Chaplain at the Islamic Community in B&H Halilović Nezir, Karadža Mensur (B&H)

4. Balanced Scorecard metoda u strateškom planiranju razvoja visokoškolske institucije Balanced Scorecard Method in Strategic Planning of Development of Higher Education Institution Marković Nenad, Petković Darko, Trbojević Stevan, Bokonjić Dejan (B&H)

5. Zelena hemija: Ekološka revolucija u učionici Green Chemistry-Ecological Revolution in the Classroom Riđanović Lejla, Ćatović Fuad, Riđanović Sanel (B&H)

18

6. Uloga javno dostupnih on-line materijala u rangiranju univerziteta The Role of the Publicly Available on-Line Material in the Ranking of Universities Lemeš Samir (B&H)

7. Utjecaj internih i eksternih evaluacija na razvoj i unapređenje sustava kvalitete na Visokom gospodarskom učilištu u Križevcima Impact of Internal and External Evaluations on Development and Improvement of Quality System at Križevci College of Agriculture Gajdić Dušanka, Škrlec Krunoslav (Croatia)

8. Poboljšanje nastavnog proces na predmetima koji izučavaju Statiku primjenom CAD softvera Improvment of Education Process in the Statics Related Courses by Implementation of CAD Software Kačmarčik Josip, Spahić Denis (B&H)

9. Nacrtna geometrija na savremenom studiju tehnike Descriptive Geometry in Modern Engineering Education Talić-Čikmiš Amra, Spahić Denis (B&H)

SUBOTA - SATURDAY, June 08th 11.30 — 13.00 SESSION I Chairmen: S.Brdarević, R.Milovanović 1. Principijelne osnove za kvalitetno tumačenje, primjenu i promjenu Ustava

Bosne i Hercegovine Principal Basis for Quality Interpretation, Aplication and Amending of the Constitution of Bosnia and Herzegovina Otajagić Ferid (B&H)

2. Liderstvo kvaliteta u lokalnoj samoupravi Leading Role of Quality in Local Self Governance Jekić Cviko (B&H)

3. Najbolje prakse poslovne izvrsnosti na primjeru Općine Tešanj The Best Practices of Business Excellence on Tešanj's Municipality Case Alagić Ismar, Huskić Suad, Šišić Fuad (B&H)

4. Neusklađenost zakonske regulative i njen utjecaj na oblast tehničkih pregleda vozila u BiH Incompatibility of Legislation and its Impact an Area of Technical Inspection of Vehicles in Bosnia and Herzegovina Agić Dragana, Klisura Fuad, Mustafić Ibrahim, Barut Muhamed B&H)

19

5. Uticaj sistematskog zdravstvenog nadzora na trend kretanja mikrobiološke i hemijske ispravnosti vode za piće na području Zeničko-dobojskog kantona u periodu 1997 – 2011 godina The Influence of Monitoring of Safe Drinking Water on the Movement Trend of Microbiological and Physical-Chemical Quality of Drinking Water in the Areas of Zenica-Doboj Canton During Period of 1997-2011 Durmišević Smajil, Lelić Melita, Durmišević-Serdarević Jasminka, Kubat Safet (B&H)

6. Ispitivanje uticaja vrste i količine dodatog sredstva na proces koagulacije vode The Examination of kind and Quantity Influence of added Medium on Water Coagulation Process Bušatlić Ilhan, Ibrahimagić Asim, Karić Amna, Smajić Azra (B&H)

7. Ispitivanje uticaja primjenjene metode na učinkovitost dekarbonizacije vode The Examination of the Applied Method Influence on Water Decarbonisation Efficiency Bušatlić Ilhan, Ibrahimagić Asim, Karić Amna, Smajić Azra (B&H)

8. Proizvodnja organske hrane kao faktor ekološke bezbednosti i regionalnog povezivanja Developement Organic Food Production is Paramount Factor Vs Genetical Modification Food (GMO) Mihajlović Božidar, Vojteški Dragana, Popović Jovanka, Đuričić Zorana (Serbia)

9. Evaluacija festivala „NUŠIĆIJADA“ kao turističke manifestacije The Evaluation of the „NUŠIĆIJADA“ Festival as a Touristic Event Marković Svetislav, Ostojić Miloje, Živković Zoran, Stojiljković Bratislav (Serbia)

10. Kvalitetom protiv krize With Quality Against the Crisis Milovanović Ružica (Serbia)

SUBOTA - SATURDAY, June 08th 11.30 — 13.00 SESSION II Chairmen: S. Lemeš, Dž.Kulašin 1. Standardizacija/CE označavanje u svjetlu podizanja konkurentnosti kompanija u BiH

Standardisation/CE Marking in Terms of Raising Competitiveness of Companies from Bosnia and Herzegovina Hromić Senad, Bašić Hazim B&H)

2. Izjava o okolišu sukladna zahtjevima EMAS-a: Sredstvo informiranja i upravljanja Environmental Statement According to EMAS Requirements: An Instrument of Information and Management Krivačić Dubravka (Croatia)

20

3. E servisi i kvalitet e-Services and Quality Sućeska Suad (B&H)

4. Web IT solutions – comprehensive tools for modern QMS managers Kulaglić Suad (B&H)

5. Kriptografija u funkciji sigurnosti informacionih sistema Cryptography in the Function of Information Systems Security Kulašin Džemal, Salkić Hadžib (B&H)

6. Primjena međunarodnih normi u šumarskoj i drvnoj industriji i FSC certifikacija na primjeru ŠGD Hercegbosanske šume d.o.o. Kupres Application of International Standards in Forest and Wood Industry and FSC Certification of Example „ŠGD Hercegbosanske Šume” d.o.o. Kupres Vukoja Božo, Vila Mirjana, Barišić Barbara (B&H)

7. Upravljanje projektima i njihovim rizicima Project Managment and Their Risks Imamović, Mustafa, Jašarević Sabahudin, Brdarević Safet (B&H)

Notes

21

Notes

22

Notes

23

Notes