5th FSSCO 2017, Busan, Korea (28 November 2017)

Cathay Pacific (CX) Cathay Dragon (KA)

Founded in 1946

147 wide body aircraft (777, A350, A330)

Based in Hong Kong (Long haul)

202 destinations worldwide

22,000 staff

More than 80k pax daily

Dedicated freighter operation (747-8)

Founded in 1985 (part of CX Group since 2006)

41 aircraft (A330, A321, A320)

Based in Hong Kong (Regional)

49 destinations (22 of them in the Mainland)

3,300 staff

More than 25k pax daily

About the Cathay Pacific Group Airlines

Safety is a cornerstone of our business

GROUP SAFETY AND OPERATIONAL RISK MANAGEMENT DEPARTMENT

“If you can’t measure it, you can’t manage it”Peter Drucker

Effective safety management is “data driven”

The ability to turn data into information, and information into actionable insight (safety action) is crucial to the SMS program

ESSENCE OF SAFETY DATA IN THE CONTEXT OF SMS

Safety Data

Challenge (1): How could we encourage safety reporting?

Importantdata streamin any safety Information system

Wide rangeof operational

issues

Both incident& Hazard

Lesson learntestablished

Effective safety reporting is an important foundation of the management of safety

Not always easy to achieve it!

Level 1 – No or negligible effect on operational safety

Level 2 – Reactive / discoverable events (someone else's problem or mistake by a third party)

Level 3 – Proactive / Single source event would never be known had the staff not reported.

Level 4 – Safety Hazard report of potential issues: “safety heads-up”

Challenge (1): How could we encourage safety reporting?

Acceptable and unacceptable behaviors are clearly defined and communicated.

“Non-punitive reporting” is encouraged.

Provision of Feedback / to the report originator

Solid de-identification process

Safety Magazine, Newsletter, crew forum

Educate staff to understand the hazards / risks involved in their operation and continuously identify and manage threats to safety.

Simplification of the reporting channel (LEAN)

Less hassle for reporting

Electronic reporting

Ensure the reliability of the reporting system

Safety Reporting

Challenge (1): How could we encourage safety reporting?

Challenge (2) Not just collect the data to measure the safety outcome, but also the factors influencing the safety outcome

Lagging indicators

Go upstream

Leading indicators

Challenge (2) Not just collect the data to measure the safety outcome, but also the factors influencing the safety outcome

System thinking

Identify the key factors which could impact the safety outcome Determine the interrelationship of these elements Identify the (risk) control Identify the measure which could reflect the effectiveness of the control Collect the data and continuously monitor the effectiveness of the control

Challenge (3) Safety data collection must go beyond the airline SMSand extend to the third-party service provider

Do not just focus on the airline SMS

3rd party service provider can affect the overall safety outcome

More and more outsourcing activities

Important to understand how the supplier performs in the domain of safety

Challenge (3) Safety data collection must go beyond the airline SMSand extend to the third party service provider

Collaborative approach with the 3rd party service providers - TRUST Supplier pre-selection process (assessing the maturity of SMS) Contractual negotiation > incorporate the terms & conditions which facilitate

the safety data collection Audit (Continuous assessment of the safety reporting) Provision of SMS the training (selective elements) Provision of the reporting platform to the 3rd party service providers

Challenge (4) Are we collecting the type of safety data which would give us sufficient and meaningful insight?

Each data type has limitation Informed decision can only be

made with reference to the right type of the data

Right combination of data is also essential for the understanding of the complex issue

Challenge (4) Are we collecting the type of safety data which would give us sufficient and meaningful insight?

Understand the limitation of each data type

Understand the interrelationshipbetween each type of data

Develop an integrated analytical framework which guides the data collection and analysis

Example – CX Integrated analytical modelfor flight crew fatigue risk analysis

Challenge (5) How could we ensure the interoperability of the safety data which we collect?

Challenge (5) How could we ensure the interoperability of the safety data which we collect?

Final thoughts …

Effective safety management is “data driven”

Safety data collection is the first step to enable it

Require careful and detailed planning

Require right resources in your organization

“Without data you’re just another person with an opinion”W. Edwards Deming