th, 2011 CSSBB Body of Knowledge (BoK)Other comparative analysis Determining critical customer requirements ... PERT CPM Gantt (Bar chart) Measurement of project activity Milestones

Prepared by: Mohammed K. Barakat

July 26th, 2011 CSSBB Body of Knowledge (BoK)

II Enterprise-Wide Deployment

II Enterprise-Wide Deployment

Enterprise-wide View

Enterprise-wide View

Enterprise Leadership

Enterprise Leadership

Value of Six Sigma

Value of Six Sigma

Six Sigma Foundations

Six Sigma Foundations

Value and foundations of Lean

Value and foundations of Lean

Integration of lean and six sigma

Integration of lean and six sigma

Business processes and systems

Business processes and systems

Six Sigma gurus Six Sigma gurus

Lean Enterprise Lean Enterprise Lean Manufacturing/

Lean Production

Lean Manufacturing/ Lean Production Lean techniques in service

Lean techniques in service Lean Pioneers

Lean Pioneers

Systems Systems

Business Systems Business Systems Processes

Processes

Business Processes Business Processes

Business Responsibilities Business Responsibilities

Common functional responsibilities

Common functional responsibilities

Leadership responsibilities

Leadership responsibilities

Organizational roadblocks

Organizational roadblocks

Change management

Change management

Linking projects to goals

Linking projects to goals

Roles & responsibilities

Roles & responsibilities

Management support

Management support

Training Training

Reward & reinforcement

Reward & reinforcement

Flat organizations Flat organizations

Tall (vertical) organizations

Tall (vertical) organizations Functional organizations

Functional organizations Product organizations

Product organizations Geographic organizations

Geographic organizations

Matrix organizations Matrix organizations

Team-based organizations

Team-based organizations Cross Functional Collaboration

Cross Functional Collaboration

Organizational change

Organizational change

Change process Change process

Change Agents Change Agents

Types of organizational change

Types of organizational change

Large scale change Large scale change

Resistance to change Resistance to change

Linking projects to organizational goals

Linking projects to organizational goals

Kaizen Events Kaizen Events

Six Sigma roles

Six Sigma roles

Black Belts Black Belts

Master Black Belts Master Black Belts Green Belts Green Belts Executive Sponsors Executive Sponsors Champions Champions Process Owners Process Owners

Six Sigma structure

Six Sigma structure



III Process Management

III Process Management

Process Management overview

Process Management overview

Stakeholder impact

Stakeholder impact

Critical requirements

Critical requirements

Benchmarking

Benchmarking

Performance measures

Performance measures

Financial measures

Financial measures

Overview Overview Process elements Process elements

Process levels Process levels

Harry’s Six Sigma Breakthrough Strategies

Harry’s Six Sigma Breakthrough Strategies

CTQ CTQ COQ COQ CTD CTD CTP CTP CTS CTS

Types Types

Process Process Performance Performance Project Project strategic strategic

Benchmarking sequences Benchmarking sequences

Benchmarking activities Benchmarking activities Juran benchmarks Juran benchmarks Omdahl CI process Omdahl CI process

Benchmark approaches Benchmark approaches

Business level metrics Business level metrics Operations level metrics Operations level metrics Process level metrics Process level metrics

Measurement system considerations

Measurement system considerations

Metrics Metrics

Cost-Benefit Analysis Cost-Benefit Analysis Return on Assets (ROA) Return on Assets (ROA) Return on Investment (ROI) Return on Investment (ROI) Net Present Value (NPV) Net Present Value (NPV) Internal Rate of Return (IRR) Internal Rate of Return (IRR) Payback Period Payback Period Traditional cost concept Traditional cost concept Origin of quality cost measurements Origin of quality cost measurements Cost of Poor Quality (COPQ) Cost of Poor Quality (COPQ)

Prevention Prevention Appraisal Appraisal Internal Failure Internal Failure External Failure External Failure

Optimum quality costs Optimum quality costs Quality cost improvement sequence Quality cost improvement sequence Quality cost comparison bases Quality cost comparison bases

Typical quality cost report Typical quality cost report

Advantages of quality cost system Advantages of quality cost system Limitations of quality cost system Limitations of quality cost system Quality cost pitfalls Quality cost pitfalls



IV Team Management

IV Team Management

Team Formation

Team Formation

Team Facilitation

Team Facilitation

Team Dynamics

Team Dynamics

Time Management

Time Management

Decision-making Tools

Decision-making Tools

Problem-solving methodologies

Problem-solving methodologies

Management & Planning Tools

Management & Planning Tools

Team Evaluation & Reward

Team Evaluation & Reward

Types of Teams

Types of Teams

Synopsis of Team Applications

Synopsis of Team Applications

Team Roles

Team Roles

Member Selection

Member Selection

Selecting team members

Selecting team members Adding new team members

Adding new team members Removing team members

Removing team members Team size Team size Team diversity Team diversity Belbin Team Roles Belbin Team Roles

Launching Teams

Launching Teams

Company team benefits Company team benefits Team member benefits Team member benefits Team resources Team resources Management support Management support The Steering Committee role The Steering Committee role Team building activities Team building activities Initial project selection Initial project selection

Team motivation

Team motivation

Motivation techniques

Motivation techniques

The Hawthorne Studies

The Hawthorne Studies Abraham Maslow Abraham Maslow Douglas McGregor Douglas McGregor Frederick W. Herzberg

Frederick W. Herzberg Job Enrichment

Job Enrichment Employee Empowerment Employee Empowerment Organizational Empowerment Organizational Empowerment

Team Stages Team Stages Team Lifecycle characteristics

Team Lifecycle characteristics

Team communications Team communications A3 Report

A3 Report

Management Actions Management Actions

Groupthink Groupthink Risky Shift Risky Shift Common team problem areas

Common team problem areas Conflict resolution

Conflict resolution

Negotiation techniques

Negotiation techniques

Team Meeting structure

Team Meeting structure

Team Operating guidelines

Team Operating guidelines

Sample Meeting forms

Sample Meeting forms

Brainstorming Brainstorming Team Consensus Team Consensus Nominal Group Technique

Nominal Group Technique Voting Voting Multivoting Multivoting Effort/Impact Effort/Impact

Force Field Analysis Force Field Analysis

PDCA PDCA PDSA PDSA Classical approach

Classical approach DMAIC DMAIC IDEA IDEA

Affinity Diagrams Affinity Diagrams Interrelationship Digraphs

Interrelationship Digraphs Tree Diagrams Tree Diagrams

Prioritization Matrices

Prioritization Matrices

Matrix Diagrams Matrix Diagrams

Process Decision Program Charts

Process Decision Program Charts

Activity Network Diagrams

Activity Network Diagrams

Team performance evaluation

Team performance evaluation

Team performance factors

Team performance factors

Team reward and recognition

Team reward and recognition

Management presentations

Management presentations



V Define

V Define

Voice of the customer

Voice of the customer

Project Charter

Project Charter

Project tracking

Project tracking

Customer identification

Customer identification

Customer feedback

Customer feedback

Customer requirements

Customer requirements

Project stakeholders Project stakeholders Identify the customer Identify the customer Internal customers Internal customers

External customers External customers

End Users End Users Intermediate Customers

Intermediate Customers Impacted Parties

Impacted Parties

External customer identification

External customer identification Customer service Customer service Customer retention Customer retention Customer loyalty Customer loyalty

Customer metrics selection

Customer metrics selection Collecting customer data

Collecting customer data Business level

Business level Operations level Operations level Process level Process level

Voice of internal customer

Voice of internal customer Voice of external customer

Voice of external customer Customer surveys Customer surveys Survey pitfalls

Survey pitfalls Instruments to gather data

Instruments to gather data Customer service measurement

Customer service measurement Customer data analysis

Customer data analysis

Statistical tests Statistical tests Line graphs Line graphs Control charts Control charts Matrix diagrams Matrix diagrams Pareto analysis Pareto analysis Other comparative analysis

Other comparative analysis

Determining critical customer requirements

Determining critical customer requirements Customer expectations

Customer expectations Customer needs Customer needs Customer priorities Customer priorities Voice of the Customer (VOC)

Voice of the Customer (VOC) Critical to Quality (CTQ) Tree

Critical to Quality (CTQ) Tree Kano model Kano model Quality Function Deployment

Quality Function Deployment Simplified approaches Simplified approaches

Cause-and-Effect Matrix

Cause-and-Effect Matrix Perceptual Maps

Perceptual Maps

Charter content

Charter content

Charter negotiation

Charter negotiation

Project management

Project management

Project measures

Project measures

Business Case Business Case Problem Statement Problem Statement Project Scope Project Scope Goal Statement Goal Statement

Milestones/ Deliverables

Milestones/ Deliverables Resources required Resources required

Project Management & benefits

Project Management & benefits

Project Measures Project Measures Project decision analysis

Project decision analysis Project portfolio analysis

Project portfolio analysis

Project plan elements

Project plan elements

Work Breakdown Structure

Work Breakdown Structure

Project documentation

Project documentation

Planning tools

Planning tools

Network planning rules

Network planning rules PERT PERT CPM CPM Gantt (Bar chart) Gantt (Bar chart)

Project Review Project Review

Measurement of project activity

Measurement of project activity Milestones reporting

Milestones reporting Project Report Project Report

Document archiving

Document archiving



VI Measure-Data

VI Measure-Data

Process characteristics

Process characteristics

Data collection

Data collection

Measurement systems

Measurement systems

Input & Output variables

Input & Output variables

Process flow metrics

Process flow metrics

Process analysis tools

Process analysis tools

SIPOC SIPOC Cause & Effect Matrix

Cause & Effect Matrix

Lean glossary Lean glossary

Lean Thinking Lean Thinking

Value Value Value Stream (Value Chain)

Value Stream (Value Chain) Value Flow Value Flow Pull Value Pull Value Perfection Perfection

Takt Time Takt Time Lean metrics Lean metrics

Value Stream Mapping

Value Stream Mapping Value Stream Mapping icons

Value Stream Mapping icons Flow Charts/Process Mapping

Flow Charts/Process Mapping

Procedures Procedures

Work Instructions

Work Instructions Spaghetti Diagrams

Spaghetti Diagrams Venn (Circle) Diagrams

Venn (Circle) Diagrams

Types of Data

Types of Data

Measurement Scales

Measurement Scales

Sampling Methods

Sampling Methods

Collection Methods

Collection Methods

Attribute Attribute Variables Variables Locational Locational

Conversion of Attribute to Variables

Conversion of Attribute to Variables

Types Types Characteristics Characteristics

Random Sampling

Random Sampling Sequential Sampling

Sequential Sampling Stratified Sampling

Stratified Sampling Ensuring data accuracy & integrity

Ensuring data accuracy & integrity

Automatic Measurement

Automatic Measurement Data Coding Data Coding Check Sheets Check Sheets

Recording Check Sheet

Recording Check Sheet Tally Sheet Tally Sheet Checklists Checklists Measles Charts

Measles Charts

Measurement Methods

Measurement Methods

Measurement System Analysis

Measurement System Analysis

Enterprise Measurement

Systems

Enterprise Measurement

Systems

Metrology

Metrology

Methods Methods

Transfer Tools

Transfer Tools Attribute Gages

Attribute Gages Variable Gages

Variable Gages Reference/Measuring Surfaces

Reference/Measuring Surfaces

Instrument selection

Instrument selection Attribute Screens

Attribute Screens Tool care Tool care Gage Blocks Gage Blocks Calipers Calipers

Spring Spring Vernier Vernier Dial Dial Digital Digital

Optical Comparators

Optical Comparators Surface Plates Surface Plates Micrometers Micrometers Ring Gages Ring Gages Plug Gages Plug Gages Dial Indicators Dial Indicators Pneumatic Gages

Pneumatic Gages Interferometry Interferometry Laser Designed Gaging

Laser Designed Gaging Coordinate Measuring Machines (CMM)

Coordinate Measuring Machines (CMM) Visual Inspection

Visual Inspection NDT and NDE Techniques

NDT and NDE Techniques Ultrasonic Testing

Ultrasonic Testing Magnetic Particle Testing Magnetic Particle Testing Liquid Penetrant Testing Liquid Penetrant Testing Eddy Current Testing Eddy Current Testing Radiography Radiography Neutron Radiography Neutron Radiography Other NDT Techniques

Other NDT Techniques

Force Measurement Techniques

Force Measurement Techniques

Hardness Measurement

Hardness Measurement Torque Measurement

Torque Measurement Impact Test Impact Test Steel Rule Steel Rule

Gage System characteristics

Gage System characteristics R&R R&R

Range method Range method Average & Range method

Average & Range method ANOVA method ANOVA method Measurement

Correlation

Measurement Correlation Bias Bias Linearity Linearity Percent Agreement

Percent Agreement Precision/Tolerance (P/T)

Precision/Tolerance (P/T) Precision/Total Variation (P/TV)

Precision/Total Variation (P/TV) ANOVA ANOVA Control Chart Methods

Control Chart Methods

Units of Measurement

Units of Measurement SI system units SI system units Calibration Calibration Total Product Variability

Total Product Variability Measurement Error Measurement Error Calibration Interval Calibration Interval Calibration Standards Calibration Standards ISO 10012 Synopsis ISO 10012 Synopsis



VII Measure-Statistics

VII Measure-Statistics

Basic Statistics

Basic Statistics

Probability

Probability

Process Capability

Process Capability

Descriptive Statistics

Descriptive Statistics

Basic Terms

Basic Terms

Graphical Methods

Graphical Methods

Central Limit Theorem

Central Limit Theorem

Statistical Conclusions

Statistical Conclusions

Measures of Central Tendency

Measures of Central Tendency

Mean (X-bar) Mean (X-bar) Mode Mode Median (Midpoint) Median (Midpoint)

Measures of Dispersion Measures of Dispersion

Range (R) Range (R) Variance Variance Standard Deviation Standard Deviation

Coefficient of Variation (COV)

Coefficient of Variation (COV)

Probability Density Function Probability Density Function

Cumulative Distribution Function

Cumulative Distribution Function

Boxplots Boxplots Stem and Leaf Plots Stem and Leaf Plots Scatter Diagrams Scatter Diagrams

Sample Correlation Coefficient (r)

Sample Correlation Coefficient (r)

Run (Trend) Charts Run (Trend) Charts Histograms Histograms

Analytical (inferential) studies

Analytical (inferential) studies

Null & Alternate Hypothesis

Null & Alternate Hypothesis

Test Statistic Test Statistic

Types of errors Types of errors

Enumerative (descriptive) studies

Enumerative (descriptive) studies

Basic concepts

Basic concepts

Commonly used distributions

Commonly used distributions

Other distributions

Other distributions

Conditions for Probability

Conditions for Probability Simple Events Simple Events Compound Events Compound Events

Composition Composition

Union Union Intersection Intersection

Event Relationships Event Relationships

Complement of an event

Complement of an event Conditional Probabilities

Conditional Probabilities Mutually Exclusive Events

Mutually Exclusive Events Testing for event relationship

Testing for event relationship

The Additive Law The Additive Law The Multiplicative Law The Multiplicative Law

Normal Distribution Normal Distribution Binomial Distribution Binomial Distribution Poisson Distribution Poisson Distribution Chi Square Distribution Chi Square Distribution F Distribution F Distribution Student’s t Distribution Student’s t Distribution

Hypergeometric Distribution

Hypergeometric Distribution

Choosing correct Discrete distribution

Choosing correct Discrete distribution

Bivariate Normal Distribution

Bivariate Normal Distribution Exponential Distribution

Exponential Distribution Lognormal Distribution

Lognormal Distribution Weibull Distribution

Weibull Distribution

Capability Studies

Capability Studies

Capability Indices

Capability Indices

Performance Indices

Performance Indices

Short-term vs Long-term

Short-term vs Long-term

Non-Normal Data

Non-Normal Data

Attributes Data

Attributes Data

Performance Metrics

Performance Metrics

Identifying characteristics

Identifying characteristics

Identifying Specs/Tolerances

Identifying Specs/Tolerances Developing Sampling Plans

Developing Sampling Plans Verifying Stability & Normality

Verifying Stability & Normality Normal Distribution Normal Distribution The Z Value The Z Value

Capability Index Failure Rates

Capability Index Failure Rates Process Capability Indices

Process Capability Indices Cpm Index Cpm Index

Widely used symbols

Widely used symbols Defect Relationships

Defect Relationships Yield Relationships

Yield Relationships Rolled Throughput Yield (RTY)

Rolled Throughput Yield (RTY) Sigma Relationships

Sigma Relationships


July 26th, 2011 CSSBB Body of Knowledge (BoK)VIII Analyze

VIII Analyze

Measuring & Modeling

Relationships between Variables

Measuring & Modeling

Relationships between Variables

Hypothesis Testing

Hypothesis Testing Failure Mode and

Effects Analysis (FMEA)

Failure Mode and Effects Analysis

(FMEA)

Additional Analysis Methods

Additional Analysis Methods

Regression

Regression

Correlation Coefficient


Multivariate Tools

Multivariate Tools

Multi-vari studies

Multi-vari studies

Attributes Data Analysis

Attributes Data Analysis

Simple Linear Regression Model

Simple Linear Regression Model

Multiple Linear Regression

Multiple Linear Regression

1st Order Linear Model

1st Order Linear Model

The Method of Least Squares

The Method of Least Squares Hints on Regression Analysis

Hints on Regression Analysis Calculating Se2, an Estimator of SigmaE2

Calculating Se2, an Estimator of SigmaE2 Inferences about B1 (slope of line)

Inferences about B1 (slope of line) Confidence Interval estimate for slope

Confidence Interval estimate for slope

2nd Order Linear Model

2nd Order Linear Model


Correlation Coefficient Coefficient of Determination

Coefficient of Determination Correlation vs Causation Correlation vs Causation

Principal Components Analysis (PCA)

Principal Components Analysis (PCA)

Factor Analysis Factor Analysis Discriminant Analysis Discriminant Analysis Cluster Analysis Cluster Analysis Canonical Correlation Analysis

Canonical Correlation Analysis MANOVA MANOVA

Sampling Plan Design Procedure

Sampling Plan Design Procedure

Logistic Regression Logistic Regression Logit Analysis Logit Analysis

Logit Regression Model

Logit Regression Model

Probit Analysis Probit Analysis

Terminology

Terminology

Significance

Significance

Sample Size

Sample Size

Estimates

Estimates

Major Tests

Major Tests

ANOVA

ANOVA

Godness-of-fit Tests

Godness-of-fit Tests

Contingency Tables

Contingency Tables

Nonparametric Tests

Nonparametric Tests

Null Hypothesis Null Hypothesis Test Statistic Test Statistic Types of errors Types of errors One-tail vs Two-tail Test

One-tail vs Two-tail Test

Practical vs Statistical Significance

Practical vs Statistical Significance Power of Test Power of Test

Estimators Estimators

Interval Estimate (CI)

Interval Estimate (CI)

Point Estimation Point Estimation

CI for Means CI for Means

Continuous data-Large samples

Continuous data-Large samples Continuous data-Small samples

Continuous data-Small samples CI for Variation

CI for Variation CI for Proportion CI for Proportion

Hypotheses Tests for Means

Hypotheses Tests for Means

Z Test Z Test Student’s t Test Student’s t Test

Hypotheses Tests for Variance

Hypotheses Tests for Variance

Chi Square Test Chi Square Test Hypothesis Tests for

Proportions

Hypothesis Tests for Proportions

P Test P Test Paired-Comparison

Hypotheses Tests

Paired-Comparison Hypotheses Tests

2 Mean, Equal Variances, t test

2 Mean, Equal Variances, t test 2 Mean, Unequal Variances, t test

2 Mean, Unequal Variances, t test Paired t Test Paired t Test F Test F Test

A comparison of 3 or more means

A comparison of 3 or more means One-Way ANOVA

One-Way ANOVA Two-Way ANOVA Two-Way ANOVA

2 Factor, Two-Way ANOVA 2 Factor, Two-Way ANOVA 2 Factor, Two-Way ANOVA with Interaction

2 Factor, Two-Way ANOVA with Interaction Components of Variance

Components of Variance ANOVA table for AxB Factorial Experiment

ANOVA table for AxB Factorial Experiment ANOVA table for Randomized Block Design

ANOVA table for Randomized Block Design

Uniform Distribution (GOF) Uniform Distribution (GOF) Normal Distribution (GOF) Normal Distribution (GOF) Poisson Distribution (GOF) Poisson Distribution (GOF) Binomial Distribution (GOF) Binomial Distribution (GOF)

Contingency Tables Contingency Tables Coefficient of Contingency (C)

Coefficient of Contingency (C)

Parametric vs Nonparametric Tests

Parametric vs Nonparametric Tests

Correlation of Attributes

Correlation of Attributes

Nonparametric Techniques Nonparametric Techniques Kendall Coefficient of

Concordance

Kendall Coefficient of Concordance Spearman Rank Correlation Coefficient (rs)

Spearman Rank Correlation Coefficient (rs) Kruskal-Wallis One-Way ANOVA by Ranks

Kruskal-Wallis One-Way ANOVA by Ranks Mann-Whitney U Test Mann-Whitney U Test Wilcoxon-Mann-Whitney Rank Sum Test

Wilcoxon-Mann-Whitney Rank Sum Test Levene’s Test Levene’s Test Mood’s Median Test Mood’s Median Test Nonparametric Test Summary

Nonparametric Test Summary

FMEA Process Steps FMEA Process Steps Risk Assessment & RPN Risk Assessment & RPN Risk Assessment Risk Assessment Failure Mechanisms vs Failure Modes

Failure Mechanisms vs Failure Modes Types of FMEAs Types of FMEAs

Design FMEAs Design FMEAs Process FMEAs Process FMEAs System FMEAs System FMEAs Functional FMEAs Functional FMEAs

Gap Analysis

Gap Analysis

Root Cause Analysis

Root Cause Analysis

Waste Analysis

Waste Analysis

Scenario Planning Scenario Planning

Benchmarking Benchmarking SWOT Analaysis SWOT Analaysis PEST Analysis PEST Analysis Porter’s five competitive forces

Porter’s five competitive forces

“Where do we want to be?” Tools

“Where do we want to be?” Tools

Hoshin Planning Hoshin Planning

“Where are we now?” “Where are we now?”

Organizational Assessments Organizational Assessments “How are we going to measure results?”

“How are we going to measure results?”

Organizational Metrics Organizational Metrics

5 WHYs 5 WHYs 5 Ws and H 5 Ws and H Cause-and-Effect (Fishbone) Diagrams

Cause-and-Effect (Fishbone) Diagrams Pareto Diagrams Pareto Diagrams

Typical Pareto Diagram Typical Pareto Diagram Weighted Pareto Analysis Weighted Pareto Analysis

Ford 8D Problem Solving Ford 8D Problem Solving Fault Tree Analysis Fault Tree Analysis

Overproduction Overproduction Inventory Inventory Repair/Rejects Repair/Rejects Motion Motion Processing Processing Transport Transport Waiting Waiting Additional Classes of Wastes Additional Classes of Wastes



IX Improve

IX Improve

Design of Experiments (DOE)

Design of Experiments (DOE)

Waste Elimination

Waste Elimination

Cycle Time Reduction


Kaizen

Kaizen

Theory of Constraints (TOC)


Implementation Methods

Implementation Methods

Risk Analysis

Risk Analysis

Introduction

Introduction

Planning Experiments

Planning Experiments

Terminology

Terminology

One Factor Designs

One Factor Designs

Design Principles

Design Principles

Fractional Factorial Designs

Fractional Factorial Designs

Full Factorial Designs

Full Factorial Designs

Applications of DOE Applications of DOE DOE steps DOE steps Experimental Objectives

Experimental Objectives Select and scale process variables

Select and scale process variables Design guidelines Design guidelines

A typical DOE Checklist

A typical DOE Checklist Experimental Assumptions

Experimental Assumptions Interaction case study

Interaction case study

Randomized Block Plans

Randomized Block Plans Latin Square Designs Latin Square Designs Graeco-Latin Designs Graeco-Latin Designs Hyper-Graeco-Latin Designs

Hyper-Graeco-Latin Designs

2-level Fractional Factorial

2-level Fractional Factorial Plackett-Burman Designs

Plackett-Burman Designs A Design from a Design Catalogue

A Design from a Design Catalogue A 3-factor, 3-level Experiment

A 3-factor, 3-level Experiment EVOP (Evolutionary Operations)

EVOP (Evolutionary Operations)

Full Factorial example

Full Factorial example A comparison to Fractional Factorial

A comparison to Fractional Factorial Experimental Notation Experimental Notation

5S (Housekeeping), Workplace

Organization

5S (Housekeeping), Workplace

Organization

Poka-Yoke / Mistake Proofing

Poka-Yoke / Mistake Proofing

Standard Work

Standard Work

Visual Controls

Visual Controls

Takt Time

Takt Time

Kanban-Pull

Kanban-Pull



Continuous Flow Manufacturing

(CFM)

Continuous Flow Manufacturing

(CFM)

Setup Reduction

Setup Reduction

Quick Response Manufacturing

Quick Response Manufacturing

Kaizen

Kaizen

Kaizen Blitz Kaizen Blitz



Drum-Buffer-Rope Drum-Buffer-Rope

Implementing Improved Processes

Implementing Improved Processes

Pilot Run or Pilot Study

Pilot Run or Pilot Study Simulation Simulation Demonstration Demonstration Prototype Testing Prototype Testing

SWOT Analysis

SWOT Analysis

Strengths & Weaknesses Strengths & Weaknesses Opportunities & Threats Opportunities & Threats SWOT Analysis Deployment SWOT Analysis Deployment

PEST Analysis

PEST Analysis



X Control

X Control

Statistical Process Control

Statistical Process Control

Other Control Tools

Other Control Tools

Maintain Controls

Maintain Controls

Sustain Improvements

Sustain Improvements

Objectives

Objectives

Selection of variabes

Selection of variabes

Rational Subgrouping


Control Chart selection

Control Chart selection

Control Chart analysis

Control Chart analysis


Rational Subgrouping Sources of Variability

Sources of Variability

Control Charts for Variables Control Charts for Variables

X-bar and R Chart Terms X-bar and R Chart Terms Steps for constructing X-bar and R charts

Steps for constructing X-bar and R charts X-bar and Sigma Charts X-bar and Sigma Charts Capability from X-bar and S charts

Capability from X-bar and S charts Median Control Charts Median Control Charts MX-bar and MR Charts MX-bar and MR Charts X-MR Charts X-MR Charts

Control Charts for Attributes

Control Charts for Attributes

P-Chart P-Chart np-Chart np-Chart c-Chart c-Chart u-Chart u-Chart

Moving Average Moving Average Short Run SPC Short Run SPC Other Short Run approaches

Other Short Run approaches

Control Chart interpretation

Control Chart interpretation

Five Common Rules Five Common Rules Other unusual patterns Other unusual patterns

Process In Control with Chance Variation

Process In Control with Chance Variation

Trends Trends Jumps in process level

Jumps in process level Recurring Cycles Recurring Cycles

Points near or outside limits

Points near or outside limits

Lack of variability Lack of variability

Runs Test for Randomness

Runs Test for Randomness

Total Productive Maintenance (TPM)

Total Productive Maintenance (TPM)

Visual Factory

Visual Factory

Designing for Maintainability & Availability

Designing for Maintainability & Availability TPM Metrics TPM Metrics Steps to implement TPM

Steps to implement TPM Autonomous TPM Small Group Activities

Autonomous TPM Small Group Activities

Measurement System Re-analysis

Measurement System Re-analysis

Control Plan

Control Plan

Types of Control Plans

Types of Control Plans Control Plan organization

Control Plan organization Control Plan input sources

Control Plan input sources Description of Control Plan line items

Description of Control Plan line items

Control Plan summary

Control Plan summary

Lessons Learned

Lessons Learned

Training Plan Deployment

Training Plan Deployment

Documentation

Documentation

Ongoing Evaluation

Ongoing Evaluation



XI Design for Six Sigma (DFSS)

XI Design for Six Sigma (DFSS)

Common DFSS Methodologies

Common DFSS Methodologies

Design for X (DFX)

Design for X (DFX)

Robust Design and Process

Robust Design and Process

Special Design Tools

Special Design Tools

Stage Gate Process Stage Gate Process Product Development Product Development IDOV IDOV DMADV DMADV

DMADOV DMADOV The French Design Model

The French Design Model

Usage of DFX Techniques & Tools

Usage of DFX Techniques & Tools DFX characteristics DFX characteristics

Robust Design introduction Robust Design introduction

Robust Design Approach Robust Design Approach

Robust Design Example Robust Design Example

Concept Design Concept Design

Robust Design Principles

Robust Design Principles

Parameter Design Parameter Design Tolerance Design Tolerance Design

Functional Requirements Functional Requirements

Parameter Design Parameter Design Signal-to-Noise Ratio Signal-to-Noise Ratio

Parameter Design case study

Parameter Design case study The Loss Function The Loss Function

Tolerance Design Tolerance Design Taguchi’s Quality Imperatives Taguchi’s Quality Imperatives Statistical Tolerancing Statistical Tolerancing

Strategic Methods

Strategic Methods

Tactical Methods

Tactical Methods

Porter’s Five Competitive Forces

Porter’s Five Competitive Forces

The Threat of New Entrants

The Threat of New Entrants The Power of Suppliers

The Power of Suppliers The Power of Customers

The Power of Customers Substitute Products Substitute Products Industry Rivalry Industry Rivalry

Portfolio Architecting Portfolio Architecting Set-Based Design Set-Based Design

Theory of Inventive Problem-Solving (TRIZ)

Theory of Inventive Problem-Solving (TRIZ) Systematic Design Systematic Design Critical Parameter Management (CPM)

Critical Parameter Management (CPM) Pugh Analysis Pugh Analysis

Documents

th, 2011 CSSBB Body of Knowledge (BoK)Other comparative analysis Determining critical customer requirements ... PERT CPM Gantt (Bar chart) Measurement of project activity Milestones