Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
CLAIM MANAGEMENTGUIDELINES
STEP
01
STEP
02
STEP
03
STEP
04
STEP
05
STEP
06
STEP
07
STEP
08
STEP
09
INCIDENT
Notify Insurer
• Take Photos• Preserve Evidence• Mitigate Losses• Details of witnesses• Do not admit liability
1. Site Visit by Loss Adjuster (for claim for > RM5k)2. Discussion with Site Personnel3. Circumstances4. Nature & extent of damage5. Cause6. Estimated Claim Amount
Collation ofDocuments
Submission ofFull Documents
Submit“Report A Claim”
via www.e-tgcinsure.com
Finalization andOffer/Rejection
by Insurer
Insured to SignDischarge voucher and
fill in banking details
Payment byInsurer
DOCUMENTS REQUIRED• Consignment note or Bill of Lading or Airway bill• Photos of damages• Commercial invoice• Packing list• Police report if theft involved• Delivery order• Any other documents related to the incident