Volume 6 Number 1 t~f-~lt~ Sun Vat-sen Management Review Spring 1998

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SUNYAT-SEN MANAGEMENT REVIEW

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ISO 9000 System in Taiwans Manufacturing Industry Information Systems Perspective

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Associate Editors bullIh ~ Assistant Editor

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Yuan-ze University t Ai tt Yun-shih Mao

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National Kaohsiung University of Science lind Technology

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National Chung Hsing University ~ Thomas W Lint

University of Southern California USA

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National Chung Cheng University ~ ~ Chiang KIlO

1It~shk National Cheng Kung University

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Bank of Kaohsiung rt IyenJ Ming-jer Chen

Columbia University USA

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National Taipei University it 81 Jt Wee Chow Hou

National University of Singapore Singapore ~ Ing-chung Huang

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National Chiao Tung University a ~ Hung-chang Chang

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Metropolitan State University USA

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Publisher Management Studies Research Center National Sun Yat-sen University

Address 70 Lien-hai Rdbull Kaohsiung Taiwan Telephone 886-7-525-2000 ext 4580 or 4581 Distributors Sun Yat-sen Foundation for

Management Education Hwa Tai Publishing Cobull Taipei

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From the Editor

Executive Interview Mr Henry K L Yuan Vice President of China American

Petrochemical Co Ltd on the Experience of ISO 14000 Certification

Scholar Interview II

Professor Thomas Dylliek at St Gallen University on the Development of Environmental Management

Policy and Management Implication 17

Thematic Papers The Computing Model for Business Environmental Cost

Pei How Huang 29 Greening in China and Taiwan Lessons for Policy Makers and

Managers Terence Tsai Jane Lu 61

Research Papers IS09000 System in Taiwans Manufacturing Industry Information

Systems Perspective HoUR Gee Chen Eldon Li Her Shian Chiou 85

The Strategies for Shelf Space Management in Retailing-An Empirical Study in Taiwan Supermarkets

Ming Hsien Yang 115 The Study on the determinants of Technology Acquisition

Modes-The Empirical Analysis of Electronic and Food Industries

Shu Jie Fang 139 What Do Management Scholars Study-- An Analysis of

Management Journals Hsien lui Chung Yunshi Liu Cher Min Fong 169

Case Study Adoption of ISO 14000-A Study of Companies in Taiwan

Chao Tung Wen Ming Kun Chen 195 A Case Study ofEnvironmental Protection and ISOl4000 Campaigned by China Steel Cooperation

MingO Rea Kao Yi Chun Huang 221 A Perplexed Expatriate

Heh Jason Huang Steven X Si 229

Book Reviews 239

About Authors 249

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Abstract

Since the announcement of ISO 9000 standards in 1987 many countries

throughout the world have converted these standards into their own national

quality standards The European Community have even imposed ISO 9000

standards on most of the importing goods As Taiwans economy depends mainly

on its exports the manufacturing companies in Taiwan must obtain ISO

certification in order to compete in the global market

Currently most reported ISO studies have focused on the issues regarding its

implementation profiles benefits process model and difficulties Very few

sWdies have looked into the issues of information system (IS) structure for ISO

9000 implementation Through a field survey this study identifies the factors

influencing the success in ISO certification validates an ISO 9000 information

system model analyzes and categorizes the information items required by the ISO

certification process and analyzes the current IS profile in the ISO-certified

manufacturing companies

The IS model proposed by this study consists of eight major information

systems strategic management design management purchase management

production management marketing management quality management document

management and human resourcesfinance management It was found that

purchase management production management and marketing management are

the three most popular information systems being computerized followed by

human resourceslfinance management document management and quality

management The critical success factors of ISO 9000 certification are

information profile corporate culture and policy communications between

organizational units motives of certification education and training and topshy

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manager commitment Among the eight information systems inventory

management purchase management warehouse management supplier

management bill-of-material management quality management material

requirement planning document management quality aUditing and manufacturing

resource planning subsystems are most helpful in obtaining and maintaining IS 9000 certification

With respect to the level of IS applications transaction process systems (TPS)

such as inventory system payroll system accounting system purchase system

human resources system are most widely used followed by management

information systems (MIS) such as production planningcontrol system production

schedule system material requirement planning system and quality auditing

system The decision support systemexecutive information systems are used in a

few companies The machinery industry has a higher degree of computerization

than the other industries In general an ISO 900 I certified company has a higher

degree of computerization than an ISO 9002 certified company There are no

significant differences in the degree of computerization based on the company size and the size of exporting market

Keywords ISO 9000 Information System Model Information Requirement

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flHJfPXtIyenJHJT1i fi~ HS-2 iiJ~fi~ pl1i~~1fm~t(IHm fJIyenJ~[OJiffl~1ltlJ 0 mfi~ HS-I ~ HS-3 tpoundlVf~rjJ~$fifi~middot ~PJl ~~1Cm~(pound~[OJfT~nlampfiIFIIyenJ~~m bull IltlJ~Jl~~1fm~~0iiJ1yenJ~ mttfsecttl~fimlflyenJfsect1HI bull

bull 12 11l~M~flm Duncan ~~fi

lilAilc lOOOA)J1

501-1000 A

101-500 A

51-IOOA

N

35

31

94

2S

Mean 1349

1316

1200

876

1Mm~

A

A

A

B

JiVVJUIt 50 AJ)J

26-50 A

11-25 A

6-10 A

5JXf

N

4

6

12

35

113

Mean 1700

1617

1358

1343

1218

1MaI~

A

AB

AB

AS

B

IsOIfUiAUHl

21 AJJI

11-20 A

6-10 A

1-5A

N

19

59

75

47

Mean 1447

1302

IU5

1083

Ilml~

A

AB

B

B

JIlrrEMrru ~~J)~

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1~ - 1 f~ 1~~2~ 2f-J)J

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10

73

73

34

II

Mean 1250

1288

1264

991

809

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A

A

A

AB

B

ISO poundiIlijj~ N Mean 1-0aiI

9001 36 1397 )

9002 165 1158 B

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bull 13 IfJl)I1Jbullbull1ttB lJlI~llrjh

hfIA(j IJ I 75 I 18 I 101 I 8 I 46 I 2J I 13J I 98

il r ii 195 I 10 I 58 I 8 I 46 I 8 I 46 I 18 I 103

647 I 619

645 I 616

105

tiff ISO 9000 JbiJf1lfJJl

337116 38 221 372

MlIi+

1lIillt1fi

AJma IlJIl

tMJIl

172

173

55

60

no

341

lO

22

116

111

13

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16

64

4

5

2J

19

1I

21

151 53

162 fI

30J 481

1I2 462

465

434

oIampoil lt1IIIampWJI 172 11 413 11 99 6 35 1 41 23 134 48 1I9 454 413

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~ihJ

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173

111

sa 60

335

351

lO

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116

111

11

16

98

94

4

7

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41

29

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168

117

45

48

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211

451

439

4lB

398

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IIIIU1lIi MMJI 172 tR 401 18 105 II 64 I 06 33 192 40 D3 430 4lS

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t1lIIMfJl

1ltlI1tJl

173

171

68

7S

393

439

19

lO

110

117

19

12

110

10

4

7

2J

41

18

15

104

88

45

42

160

246

317

374

364

333

118 14 81 6 3S lO72 22IJIlJtJ ml1fJll 172 419

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ff-~ 40p)-t~NampiIe~Jjc~~~MlIJliHt ~tp~M1f~ ~~~~

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bull 14 jII~rtbullbullitU a+bri11iii1ll ~111middot itjJ-1I ~ middot~fIi IUJfliCa) IUIfiCb) LlffiCc) ~

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~~iJI 174 9 52 7 40 5 29 6 35 17 98 130 747 880

1hi1Jj 113 16 92 15 87 13 7S 7 40 23 133 l9 S72 745

174 21 121 10 57 6 14 4 20 17 98 116 667 185firm JftlfJI I7l 42 244 12 70 10 SJ 3 17 31 10 74 430 621

fIiS9l 112 38 221 II 64 6 35 5 29 33 92 19 459 680

A JIIf 113 26 150 12 69 12 69 7 40 22 127 94 543 710Sllf9l

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bull 15 tt P-O-C-A ~ 35 JJill$~I1JbullbullitU ()

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172

173

55

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oIampoil lt1IIIampWJI 172 11 413 11 99 6 35 1 41 23 134 48 1I9 454 413

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98

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171

68

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393

439

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110

117

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110

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4

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18

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104

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42

160

246

317

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1hi1Jj 113 16 92 15 87 13 7S 7 40 23 133 l9 S72 745

174 21 121 10 57 6 14 4 20 17 98 116 667 185firm JftlfJI I7l 42 244 12 70 10 SJ 3 17 31 10 74 430 621

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A JIIf 113 26 150 12 69 12 69 7 40 22 127 94 543 710Sllf9l

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bull 15 tt P-O-C-A ~ 35 JJill$~I1JbullbullitU ()

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D (1Ji) 5003 1291 335 6668

C(1t~) 2878 2006 117 5000

A (al(lf) 3079 1366 319 4767

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-107shy

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16 UtflliiiW 35lJifJI~Ibbullbullmiddotn~O()

elt1 (a) lEtEt1 (b) 1iII~ pjt1 (c) ~Dt (a+b+c)

TPS 5859 1405 309 7544

MIS 5027 1312 334 6676

DSS ESS

~~lJilf1fpound

3509

2684

bullbull

1397

1642

338

270

5246

4596 bullbull

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~ fU1~8m3U2 1Jf~i1~ute7 35 lJiMHI~j1(m~Mf GfjJr~iTfil~Btj~HJj1(m~

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-108shy

CPIll1f~fi

rrMWlla9ttf9g~ift fiffl1fff~~~1ta9ttf9g~~ ilfOifrJiliia9ashy~middotffij~mWJ~1fmiddot~~~WJfm~~a9Jffl~~~middot

bull 17 1JI~fmJJl)H

~t1JnR~fJt ~ ft ~

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ffm JUt ISO 1iyen1ItJ3 ~ 96

ff1f~~1t 177 167 9435 89 5329

Jif1f~~fJt 177 165 9322 52 2545

1IIamplIIfjal~fJt 177 159 8983 45 2830

~1fJl~1t 177 153 8644 84 5490

It~fJt 177 153 8644 43 2810

n1fJl~fJt 177 151 8531 74 4901

A1f~~fJt 177 148 8361 47 3176

bullbullI~~fJt 177 144 8135 37 2569

~F1f~~ff 177 142 8022 63 4437

Mfl1f~~fJt 177 141 7966 68 4823

fi1f~~fJt 177 140 7909 65 4643

1f~~fJt 177 138 7797 70 5072

~B~1fJl~rt 177 136 7681 68 5000

1UI~~fJt 177 133 7514 38 2857 ~bullbullbull~~ff 177 129 I 7288 30 2326

iltt8Mfl~If~~rt 177 125 7062 63 5040

SIJlfJIIt~t~fJt 177 123 6949 47 3821

~~1f~~fJt 177 122 6893 58 4754

~~ltllm~~rt 177 1(19 6158 49 4495

ampbll1iIJ~fJt 177 99 5593 57 5758

Mfllllltll~rt 177 99 5593 51 5152

3t~1fJl~fJt 177 94 5311 48 5106

ampI~~fJt 177 86 4889 28 3256

~~f~~fJt 177 86 4858 47 5465

1l1f~~fJt 177 84 4746 36 4286

fjbullbulliR~ff 177 80 4519 29 3625

ampbJ~~~fJt 177 68 3841 41 6029

~UfjjllfJl~fJt 177 64 3615 21 3281

~~iImll~fJt 177 61 3446 31 5082

lIlfillJlfJIyen~~fJt 177 59 3333 21 3559

fJt~t~~fJt 177 51 2881 14 2745

flj1liEI~1t 177 34 1921 12 3529

~m~ti~1t 177 26 1469 8 3077

fJUHH1T ~1t 177 24 1355 9 3750

~~1t 177 15 847 6 4000

-109shy

liff ISO 9000 amp1~fIjIJJl

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417 pg$d1fffl~

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-110shy

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-111shy

liff ISO 9000 amp1~fIjIJJl

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Kenneth C Laudon and Jane Price Laudon 1991 Management Inormation

Systems A Contemporary PeFSJyenctive 2nd New York Macmillan

-114shy

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Kenneth C Laudon and Jane Price Laudon 1991 Management Inormation

Systems A Contemporary PeFSJyenctive 2nd New York Macmillan

-114shy