CONFIDENTIAL

May 23, 2009

NASSCOM – Quality Summit 2009Provocative Thoughts for VSE

v.swamy@tcs.com

CONFIDENTIALDocument Name

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5 Simple Lessons for Process Adoption in VSE

• Human Empowerment wins over Process Rules

– Undefined Use Case is more common in VSE

– Several processes are implied and hence may not have defined rules

1

• Learn more from Failures than from Best Practices

– Failures are more abundant in the market for standards in VSE

– Unlearning is more difficult than Learning

2

• Define Rules to Break Rules

– It is “Okay” to break a rule within a framework as the current one may not fit

– Agility in VSE will protect from implications from Broken Rules

3

• Large # of Small Defects is better than Small # of Large Defects

– Iterate to get to perfection

– Launch & Learn & Launch & Learn & Launch & Learn …..

4

• Use Business Metrics over Process Metrics

– Process changes more frequent than Business Goals in VSE

– Biz Result Metrics are more important than “In-Process” metrics

5

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