TEXAS MARKET GUIDE - Viridian the steps in the Jump Start guide and use the STP when telling a friend or acquaintance ... The LITE-UP TEXAS program is ... VIRIDIAN • TEXAS MARKET

NOVEMBER 2015

TEXAS MARKETGUIDE

UTILITIES SERVED WHAT’S INSIDE

American Electric Power877-373-4858

CenterPoint Energy713-207-2222

Oncor888-313-6862

Sharyland Utilities800-442-8688

Texas New Mexico Power888-866-7456

Market Information

The Enrollment Process

Enrollment Information

Your Energy Bill

Marketing Practices

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TERRITORY COVERED

OUR TEXAS MARKETS

TRANSMISSION AND DISTRIBUTION SERVICE PROVIDER

CUSTOMER BASE MAJOR CITIES CONTACT

American Electric Power (AEP)AEP Texas CentralAEP Texas North

975,000

Corpus Christi, Abilene, McAllen, Harlingen, San Angelo, Vernon, Victoria, Laredo

aeptexas.com 877-373-4858

CenterPoint Energy CNP

2.3 Million Houstoncenterpointenergy.com 713-207-2222 800-332-7143

Oncor 3.2 MillionDallas, Waco, Temple, Midland

oncor.com 888-313-6862

Sharyland Utilities 50,000 Sharylandsharyland.com 800-442-8688

Texas New Mexico Power 236,000Texas City, Valley Mills, Pecos

tnmp.com 888-866-7456


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VIRIDIAN • TEXAS MARKET GUIDE 3

MARKET INFORMATION

VIRIDIAN’S HISTORY IN TEXASViridian began pre-launch in Texas in July 2015, and officially launched the market in November 2015. TriEagle Energy

is a Retail Energy Provider that has been operating in the Texas market for more than 12 years. TriEagle was acquired by

Viridian’s parent company, Crius Energy, in early 2015 and has enabled Viridian to enter the market with an experienced

operator who has an excellent customer satisfaction record.

TEXAS MARKET Local Language

RETAIL ELECTRIC PROVIDERS (REPs) - The electric supplier companies

TRANSMISSION/DISTRIBUTION SERVICE PROVIDERS (TDSPs) -The regulated entities that service and maintain

the customer’s electricity and handle service emergencies and outages.

ELECTRIC RELIABILITY COUNCIL OF TEXAS (ERCOT) –ERCOT manages the grid and the flow of electric power

in Texas. When a customer is switching REPs, ERCOT receives and sends the requests between TDSPs and REPs.

MARKET SNAPSHOTAccording to ERCOT’s January 2015 report, 75% of the state’s electric load comes from its 7 million+ competitive-

choice customers.

INFORMATION TEXAS

REGULATORY BODY Public Utilities Commission of Texas (PUCT)

COMMODITIES OFFERED Electricity

UNIT OF MEASUREMENT kWh (kilowatt hours)

CONTRACT LANGUAGE English & Spanish

WHO HAS AUTHORITY TO ENTER INTO A CONTRACT

Account holder or authorized representative

CREDIT CHECK REQUIREMENT Yes. Performed during online enrollment.

CANCELLATIONCustomers can cancel up to three (3) federal business days from the date of their enrollment without a fee.

BILLINGCustomers receive a consolidated bill from Viridian Energy for all charges, including TDSP charges.


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MARKET INFORMATIONBefore deregulation, Texans received all aspects of their electricity from a utility assigned to them. Now, with electric choice,

residents of most parts of the state can choose their electricity provider.

A PRIME MARKET FOR VIRIDIANViridian offers service in every region that has electric choice in Texas, representing a total market size of more than 7

million customers. However, not all areas of Texas have a choice of electric providers, particularly areas served by a city-

owned utility or those served by most electric cooperatives. The map above shows the areas within the ERCOT grid with

access to electric choice.

What’s more, Texas is considered an excellent market for retail choice as it is a truly competitive marketplace for consumers

to choose their best offer. Part of this is because there is no “Rate to Compare” in Texas, allowing all providers a level

playing field where all offers are on equal footing.

To determine a customer’s eligibility to select their electric provider, simply look at their current electricity invoice or direct

the customer to your Personal Website and they can enter their ZIP code.

ERCOTThe Electric Reliability Council of Texas (ERCOT) manages the grid and the flow of electric power to 24 million Texas

customers - representing about 90 percent of the state’s electric load. As the independent system operator for the region,

ERCOT schedules power on an electric grid that connects more than 43,000 miles of transmission lines and 550 generation

units. Essentially all the very large electric transmission towers are managed by ERCOT.

PUBLIC UTILITY COMMISSION The Public Utility Commission of Texas regulates the TDSPs and oversees the customer choice process within the Texas

market. The commission also runs a consumer choice website called Power to Choose (www.powertochoose.org), which

shows customers their REP options based on their location. When looking at the different options and comparing with other

REPs, it is always good to remind your customers of Viridian’s transparent bundled rate and to look at the fact sheet for all

the rate plan details.

UNIQUE ELEMENTS OF THE TEXAS ENROLLMENT PROCESS

CREDIT CHECK

All customers will be required to complete a credit check at the time of enrollment. Our credit check will be based on the customer’s FICO credit score. Customers who do not meet the credit check threshold will still be able to enroll simply by submitting a deposit before completing the enrollment.

DEPOSITS

Customers who need to submit a deposit in the amount of $225 will be able to do so online at the time of enrollment. Viridian will pay the customer interest on the deposit according to Texas market rules. The deposit and any interest earned will be applied to the customer’s account after 12 months of timely bill payment. Certain customers who qualify under market rules such as low income or one of the other qualifications may waive the deposit if they meet the requirements.

SWITCHING TIMES AND SMART METERS

Since virtually all Texas customers have smart meters, Viridian is able to switch your customers quickly, typically within 1-2 days. This also allows Retail Electric Providers like Viridian to disconnect service immediately after the proper notification and waiting period if a customer is delinquent in payment.

BILLINGCustomers in Texas will receive one simple bill from Viridian, not the service provider, and their Viridian bill will include the TDSP’s distribution transmission charges as well as Viridian Energy’s charges for the electricity supply. The customer will pay Viridian Energy directly.

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THE ENROLLMENT PROCESS


Follow the steps in the Jump Start guide and use the STP when telling a friend or acquaintance about Viridian. If someone

isn’t interested in becoming an Associate, your next step is to tell them about the benefits of being a Viridian customer, and

to help them sign up! Remember, that monthly residual commissions are paid only on active customers in good standing

who pay their bills.

STEP ONE: KNOW OUR MARKET OFFERINGS Visit the VCenter or your Personal Website to review the current market information for Texas. In VCenter you will find

tools regarding customer enrollment and product offerings under Business Resources such as Product and Market

Training, Rate Resources and Enrollment Resources. On your personal website, simply click “Become a Customer” to

search by ZIP code and see all current offers.

STEP TWO: CONFIRM SERVICE AVAILABILITYTo confirm that your potential customer lives in an available service area, log on to your Personal Website and enter

your customer’s ZIP code. Next, confirm their availability by checking their energy provider on their bill.

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STEP THREE: ENROLL ONLINE When someone agrees to be your customer, help them follow these online enrollment steps.

• Make sure your customer has a previous bill on hand for critical information regarding their current service and

account information.

• Based on availability, help your customer choose the product option that’s best for them.

• Thank them for being your customer. Reiterate that it means a lot to you. (Don’t promise savings.)

• Tell your customer to enroll on your Personal Website (Don’t enroll them on their behalf. )

• They will confirm the price they pay for each unit of energy.

• They’ll confirm the length of time that their contract will be in effect.

• Your customer will receive any special terms and conditions that are unique to their chosen market or service.

• They’ll receive customer service contact information.

• During the enrollment process your customer will be asked to confirm their identity with their driver’s license

or SSN

• Also during enrollment your customer will undergo a credit check and if for some reason their credit doesn’t

qualify they will be offered an option to place a deposit for service

• Once the enrollment process is complete, you can check your customer’s enrollment status in your VCenter.

Expect a business day until all the points show as expected – there are many steps behind the scenes that

need to complete and occasionally it takes a little extra time.

• It is very important that questions asked during the enrollment answered truthfully and by the person who is

authorized to make a decision regarding switching service. If this is not done properly, the customer’s switch

will be cancelled.

• Additionally, your customer will receive a switch notification postcard from ERCOT (Electric Reliability Council

of Texas) regarding their switch. This is simply a notification, requiring no further action on their part.

CUSTOMER STATUS

As your customers go through the enrollment process, you can watch their status change in your VCenter.

PENDING. This is a newly registered customer who has initiated the enrollment process.

QUALIFIED. This is a customer who has completed the enrollment process. A Welcome Packet will be sent electronically

or through the mail to allow the customer to see the terms of the agreement for their upcoming service.

ACTIVE. Customers that receive service are considered Active. Each active customer counts as a point for purposes of

commissions. Every customer who pays their bill counts towards your monthly residual income.

CANCELLED. These are customers that, for whatever reason, no longer have service. These customers no longer

contribute to your income. But, they may decide to return with a little help from you.

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ENROLLMENT INFORMATION

ENROLLMENT RESTRICTIONS LITE-UP TEXAS The LITE-UP TEXAS program is designed to help qualified low-income individuals reduce the monthly cost of

electric service. The program will provide discounts to eligible customers in meeting their bills. Customers can visit

http://www.puc.texas.gov/ to find out more details.

An electric customer is qualified for this program if the customer is currently receiving Medicaid and/or food stamps.

If a customer is not in one of the qualified programs listed above, the customer can still qualify for LITE-UP TEXAS if

their household income is at or below 125 percent of the federal poverty guidelines. If the customer thinks they qualify

based on household income (see chart below), they may self-enroll by calling toll-free 1-866-454-8387 and requesting

an application.

NUMBER OF PERSONS IN HOUSEHOLD

1 2 3 4 5 6 7 8

TOTAL HOUSEHOLD ANNUAL INCOME

$13,613 $18,388 $23,163 $27,938 $32,713 $37,488 $42,263 $47,038

IMPORTANT: The information on the electric bill (name, address, etc.) MUST match the information of the participant in

the qualified program or the self-enrolled application.


CANCELLATION PARAMETERS

All customers who enroll with Viridian Energy will either receive a welcome email or welcome packet mailed to their

home. Customers will have three (3) federal business days from their enrollment date to cancel the agreement

without any penalties.


YOUR ENERGY BILL

UNDERSTANDING YOUR ENERGY BILL: TEXAS

When customers choose a retail electric provider like Viridian Energy, the bill is split between electricity supply and

delivery. Where applicable, the delivery, or transmission and distribution (T&D), charges will be itemized on the customer’s

bill. Customers will pay Viridian Energy for delivery and taxes, but now there will be a separate line item on the bill

reflecting these charges.

VIRIDIAN BILL


Questions or Comments

1-844-237-3658 8am-7pm Mon-Fri, CT

For Outages / Emergencies Call:Sharyland: 1-800-545-4513(24 hours a day, 7 days a week)

Please send payments to:P.O. Box 733070Dallas, TX 75373-3070

Questions concerning your invoice?Call Toll Free: 1-844-237-3658(8am-7pm Mon-Fri, CT)[email protected]

For more information aboutresidential electric serviceplease visitwww.powertochoose.com

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Usage History

Sep15

Please return this portion with your payment - Thank you!

Account Number : 100150820000025Invoice Date: 09/26/15 Invoice #: 1508000025

Due Date: 10/12/15 Amount Due: $16.42

Amount Due After 10/12/15 $17.24

Amount Enclosed : $

Make check payable to: Viridian EnergyBill Payment Assistance Program Contribution[ ] $1.00 [ ] $5.00 [ ] $10.00 [ ] Other $ _______

150800002510015082000002510121573307009262015000016420000000000016427

Test Sample25HOUSEB72 S161 EDEN, TX 76837

Viridian EnergyP.O. BOX 733070Dallas, TX 75373-3070

2620 Technology Forest DriveThe Woodlands, TX 77381 PUCT License No. 10064

Page: 1 of 1

Test Sample25HOUSEB72 S161 EDEN, TX 76837

Service at ESI ID #: 10031099901000036 B72 S161

EDEN,TX 76837 [email protected]

Acct #: 100150820000025 Invoice Date: 09/26/15 Service Period - 08/24/15 - 09/25/15 - First Bill

Previous Balance Payments/Adj. New Charges Amount Due Due Date

$0.00 $0.00 $16.42 $16.42 10/12/15

Meter ServicePeriod

PreviousMeter Read

CurrentMeter Read

Multiplier kWh Usage kVa/kWDemand

EstimatedRead

113143025 08/24 - 09/25 14655 14865 1 210.00 No Qty Rate Amount

Current ChargesEnergy Charges

Base Charge..................................................................... $4.95Base Charge..................................................................... $1.00Base Charge..................................................................... $1.00Energy Charge.................................................................. 210.00 0.04300 $9.03

TaxesCity Tax............................................................................. $0.24PUC Assessment Charge................................................. $0.03Gross Receipt................................................................... $0.17

Total Current Charges............................................... $16.42 Previous Charges

Previous Balance.............................................................. $0.00Balance Forward......................................................... $0.00 Total Amount Due............................ $16.42Agreement Details Usage kWh Avg Rate Amount

08/24/15 - 09/25/15 Fixed Rate (Energy Rate : 0.04300) 210.00 0.04300 $9.03

The average price you paid for electric service this month is 7.6¢ per kWh.

Your current contract with Viridian expires on 12/24/2016. Please visit www.viridian.com or contact us regarding your renewal. If you havealready renewed, thank you for your business!

If you have any questions regarding these charges, please contact us at 1-844-237-3658 to discuss the charges. If you believethis bill includes unauthorized charges, please contact us immediately. If you are not satisfied with our review, you may file acomplaint with the Public Utility Commission of Texas, P.O. Box 13326, Austin, TX, 78711-3326 , (512) 936-7120 or toll free inTexas at (888) 782-8477. Hearing and speech impaired individuals with text telephones (TTY) may contact the Commission at(512) 936-7136. E-mail: [email protected]. For more information on Gross Receipts Tax, please visit the website of the Texas Comptroller of Public Accounts at http://www.window.state.tx.us/taxinfo/misc_gr/faq_misc_gr.html.

To enroll with Viridian, a Texas customer

must provide his or her 17-character

Electric Service Identifier (ESI) ID.

(This is not the account number.)

Viridian’s energy charge for electricity.

The customer will pay us directly

for Transmission, Delivery and

Generation charges. We will in turn

pay the TDSPs.

This includes all charges except

for the taxes.

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MARKETING PRACTICES

ACCEPTABLE MARKETING PRACTICES AND CODE OF CONDUCT

Viridian values its reputation, which rides on the conduct of every Viridian Independent Associate. As an Independent

Associate, you must market in accordance with the legal and regulatory requirements set out in your Viridian Agreement.

Our Code of Conduct is as follows:

• Inform consumers of the price and term of the offer, truthfully and accurately.

• Identify yourself as an Independent Associate with Viridian, and that you are not affiliated with the utility, any government or consumer group. Refer all customers to your Viridian Personal Website to enroll.

• Only the account holder or a person who is legally authorized to sign on behalf of the account holder can sign the agreement.

• Use only timely, accurate comparisons.

• Allow the consumer sufficient time to read all documents, without harassment.

• Use only current and approved sales and marketing materials.

• Respect Do Not Solicit Signs.

• Do not speak negatively about competitors or the utility.

• Never make promises or predictions with respect to savings or changes in the energy marketplace.

• Be clear that energy rates vary and can go both up and down.

CORPORATE AND MARKET OVERSIGHT

The Viridian Compliance Department maintains high standards in the sale processes while ensuring compliance with

legislation and conditions of licensing. Compliance provides timely and objective resolution to allegations by both

customers and regulators.

In Texas, we are regulated by the Public Utilities Commission of Texas (PUCT), which oversees our marketing practices. In

addition, there are other avenues through which consumers may inquire about Viridian Energy or log their concerns. They

may contact the Better Business Bureau, the local utility, the Texas Attorney General or the Texas Consumers’ Counsel.

By providing objective resolutions to allegations, Compliance is able to maintain good working relationships with industry

partners, regulators, the government and you. They achieve this through the compliance process and system, which allows

them to identify areas requiring improvement.

For your part, prevent misunderstandings by being upfront with your customer about who you are, the terms of the

Agreement, the cancellation provisions, and the benefits of the program.



© 2015 VIRIDIAN ENERGY. All rights reserved. Unauthorized copying or reproduction of this product, in whole or in part, is strictly prohibited. TexasMarketGuide_111315

Documents

TEXAS MARKET GUIDE - Viridian the steps in the Jump Start guide and use the STP when telling a friend or acquaintance ... The LITE-UP TEXAS program is ... VIRIDIAN • TEXAS MARKET