Texas City Municipal Police Association 2012 Satisfaction Survey

Texas City Municipal Police Association2012 Satisfaction Survey

Mission StatementThe mission of the Texas City Police Department is to protect life and property while preserving public peace through innovative crime prevention methods. To effectively address quality of life concerns by a proactive police approach and through community policing initiatives to achieve mission objectives.

Texas City Police Department Goals• Deterrence of crime• Create, maintain, and support a high productive work environment for

assigned personnel• Develop and maintain positive relationship with the community and

other law enforcement agencies• Maintain high standards to ensure quality customer services are

provided• To ensure changes are appropriately applied to assist in the

successful prosecutions of those who violate established state statues and local city ordinances

Areas of Concern• Low morale • Perceived favoritism • Loss of manpower on the streets • Excessive internal affairs investigations

Purpose of Satisfaction SurveyTexas City Municipal Police Association (TCMPA) has undertaken this confidential survey in an effort to measure the job satisfaction level among members of the Texas City Police Department.

• To prioritize issues YOU feel are most important• To improve communication and understanding of the major barriers

YOU perceive at work which keep you from being optimally productive and satisfied on your job

• To improve the performance of all TCMPA members by giving you honest opinions

Survey ParticipantsAll responses were coded and all findings were reported so that no one can identify any individual, which ensures each survey had equal priority.

• Sergeant• Corporal• Detective• Officer• Other

Survey Question Groups• Fairness• Effectiveness• Office Politics • Communication

Survey Questions: FairnessQ6: IAD investigations are initiated and conducted in a fair and timely manner

Q30: I believe that IAD investigations are used to retaliate against officers

Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.

16%11%

73%

AgreeNeutralDisagree 75%

9%16%

AgreeNeutralDisagree

Survey Questions: FairnessQ70: Each employee is treated fairly and respectfully by his or her command staff at TCPD

22%2%

76%


29%

9%62%


Q72: I believe that the TCPD looks at seniority/experience when creating new positions or in deciding rank promotions


Why Fairness?

Employee is given voice in making

decisions

Employee feels valued by decision making authorities

Employee believes the resulting

decision is fair

Employee accepts and follows the

decision

Employee believes the process on

which the decision is based is fair

Employee is supportive of the

organization

Greenberg. Behavior in Organizations, 2011, p. 43.

Survey Questions: EffectivenessQ20: The Chief, Captains, Detectives and Sergeants generally work well together

22%

16%62%AgreeNeutralDisagree 85%

2% 13%AgreeNeutralDisagree

Q31: For TCPD to survive as a great police department, much better organizational and leaderships skills are needed


Survey Questions: EffectivenessQ33: One or more Administrators at the top of the TCPD command need to be separated in order to provide better effectiveness

75%

7%18%


2%9%


Q48: The staffing level for the Patrol Division is lower than what is needed to safely provide service


Why Effectiveness? To optimally serve the community at large, there needs to be greater accountability of the command staff. Actions taken by the Chief and upper command need to be less retaliative and more open to feedback from the officers.

There is a need to build morale and increase job satisfaction through the use of accountability, an open door policy and employee recognition which is nonpartisan, fair and equitable.

Survey Questions: Office PoliticsQ29: I believe that morale is at a good level or appropriate for TCPD

6%

9%

85%


29%

9%62%


Q54: Recognition and the reward structure is independent of politics at TCPD


Survey Questions: Office PoliticsQ81: Personality conflicts and egos are serious problems at TCPD

94%

2% 4%


7%16%


Q87: TCPD politics or favoritism dictate promotions and new position assignments


Issues Regarding Office Politics

Office Politics: unauthorized uses of power that enhance or protect one’s own interest

There is a direct link between office politics and employee dissatisfaction.

Based on the responses to the survey, there is a need to have Administrators who are better trained, more professional and less political.

Survey Questions: CommunicationQ4: Most mistakes or failures at work are usually caused by communication breakdowns

78%

13%9%


20% 2%

78%


Q46: TCPD policies are clearly communicated and uniformly enforced


Survey Questions: CommunicationQ28: I believe that trust within the department is very high at TCPD

10% 2%

88%


22%

9%69%


Q52: I feel free to ask questions about almost anything in the workplace without retaliation


Communication There is a need for more consistent and enhanced communication across ALL levels of the TCPD.

To create a fair work environment and to improve morale, there needs to be communication of job-related criteria used for all selection decisions, especially promotions, which are explained to and understood by all.

Communication is KeyCommunication Involves Everyone in the Organization

Chief

Patrol Captain

Sergeant Sergeant

Administrative Captain

AdminRecords

Conclusion

• Summary of Findings• Action Plan

Documents

Texas City Municipal Police Association 2012 Satisfaction Survey