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Texas A&M University – SHRM MeetingClaire Petree – Lead Career Development Specialist, AT&T UniversitySeptember 14, 2013

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• Introduction

• The Employee Engagement Problem

• The Case for Personal and Professional Development

• Personal and Professional Development Tips and Tools

• Q&A

• AT&T Overview

Agenda

- Conference Board

Koloc, Nathaniel. “Build a Career Worth Having.” HBR Blog Network. 5 August 2013. Web. 13 September 2013.

An Employee Engagement Problem

In 2010, 55% of Americans were dissatisfied with their job

- Conference Board

In 2013, 70% of American workers are not engaged

- Gallup 2013 State of the American Workplace

Why is this a problem?

• Actively disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity

• Work groups in the top 25% of Gallup’s survey have significantly higher productivity and profitability than the bottom 25%

• Organizations with more engaged employees report 147% higher earnings per share (EPS) compared with their competition and organizations with disengaged employees report 2% lower EPS compared with their competition

Gallup, Inc. “2013 State of the American Workplace Report: Employee Engagement Insights for U.S. Business Leaders.”2013.

What helps Employee Engagement?

5 Key Factors that Improve Employee Engagement

• Set a clear, compelling direction that empowers each employee

• Engage in open and honest communication

• Maintain a focus on career growth and development

• Recognize and reward high performance

• Provide employee benefits that demonstrate a strong commitment to employee well being.

Hastings, Rebecca R., “The What and Why of Employee Engagement.” Society of Human Resource Management, 4 March 2009. Web. 13 March 2013

.

6

Why focus on Career Growth and Development?

“Can you tell me please which way I ought to go from here?”

“That depends a good deal on where you want to go,” said the Cat.

“I don’t much care where,” said Alice.

“Then it doesn’t matter which way you walk,” said the Cat.

Lewis Carroll -- Alice’s Adventures in Wonderland

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What are your career goals?

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Personal and Professional Development

Individualized

Entrepreneurial Mindset

Focus on Your Strengths

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• Interests

• Personality

• Skills

• Values

How do you get started?

Step 1 – Know who you are

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What are 3 values you hold that you would like to carry into the workforce with you?

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Personal and Professional Development Tools

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• Identify your transferrable skills

• Highlight tangible results and job-specific skills

• Create a portfolio of job descriptions that interest you

Resumes

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• Prepare with twice as much effort as you put in for resumes

• Answer the 3 main questions a hiring manager wants to know:

1. Can you do the job?

2. Will you do the job?

3. Are you a good fit?

• Be able to answer the question “Tell me about yourself”

Interviewing

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• Get involved in organizations you are interested in

• Leverage the Aggie network

• Hold informational interviews with people who have jobs that you want

Networking

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• Market yourself appropriately on social media

• Be consistent across platforms

• Connect with your network and demonstrate your interests and expertise

Personal Brand

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• Learn as much as you can about the industry you are interested in

• Join professional organizations

• Follow industry leaders and companies on social media

Industry Knowledge

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• Set education goals that extend beyond your college degree

• Identify your tops skills and continue to hone and develop these skills

• Consider certifications, attend conferences, or subscribe to journals

Education

“Know thyself” was the inscription over the Oracle at Delphi. And it is still the

most difficult task any of us faces. But until you truly know yourself, strengths

and weaknesses, know what you want to do and why you want to do it, you

cannot succeed in any but the most superficial sense of the word.

-Warren Bennis

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• Take time now to identify who you are and who you want to be

• Set career goals and have an entrepreneurial mindset

• Look for ways to continuously develop yourself and your strengths

• Take advantage of available opportunities

In Summary

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Q&A