Tettenhall Medical

Practice

INFORMATION BOOKLET

FOR PATIENTS

THE HEALTH CENTRE

LOWER GREEN

TETTENHALL

WOLVERHAMPTON WV6 9LL

TEL: - 01902 444550 / 444551

FAX: - 01902 444552

THE HEALTH CENTRE

WOOD ROAD

TETTENHALL WOOD

WOLVERHAMPTON WV6 8NF

TEL: - 01902 444560 / 444561

www.tettenhallmedicalpractice.nhs.uk

Welcome to Tettenhall Medical Practice

This booked is designed to inform you of the medical and other services

available at the surgery. Please read the contents carefully and keep it in a

safe place for future reference. It will be particularly useful if you or one of

your family are ill and want to know what action to take, or how to get

professional help.

Practice Manager Mrs Sue Sephton

Assistant Manager Mrs Caren Irvine

Questions concerning administration or non-medical aspects of your health

care should be addressed to Mrs Sephton or Mrs Irvine

Dr Martin Ashton (Male) MB ChB Dundee

Dr Robbert Smissaert (Male) MD Amsterdam

Dr Samaiya Shafi (Female) MB BCh Wales, MRCGP, DRCOG,

DSFRH

Dr Sanjit Sandu (Male) MB ChB Birmingham, MRCGP

Dr Kirandeep Clair (Female) MBBS London, BSc, DRCOG,

MRCGP, DFSRH

Dr Erum Quershi (Female) MBBS Pakistan, MRCGP, DFSRH,

CIDC, PGCAM

Nursing Team

A member of our nursing team is usually in attendance at both Lower Green &

Wood Road during surgery hours, however times may vary due to clinic

constraints.

Regular health checks and health promotion services are available for long

term health conditions such as heart disease, asthma, diabetes and

hypertension (high blood pressure).

Our nursing team also perform:

Children's Immunisations Cervical Smear Tests

Ear Syringing Blood Tests

Travel Advice & Inoculations Health Checks

Disease Management Dietary Advice

Menopause Advice

Nurses are happy to discuss menopause and contraception, please enquire at

reception.

Minor Surgery

Minor surgery is performed by arrangement after consultation with the

doctor.

Kerry Boddison (RGN) Judith Newell (RGN)

Anita Danks (HCA) Vicky Shelton (HCA)

Reception Opening Hours

Lower Green

Monday 8.00am—6.30pm

Tuesday 8.00am—6.30pm

Wednesday 8.00am—6.30pm

Thursday 8.00am—6.30pm

Friday 8.00am—6.30pm

Wood Road

Monday Closed

Tuesday 1.30pm—6.30pm

Wednesday 8.00am—1.00pm

Thursday 8.00am—6.30pm

Friday Closed

Patient who normally attend Wood Road Surgery should be aware than when

the branch is closed all queries and appointments can be dealt with at Lower

Green Surgery.

Surgery Hours

Lower Green

Monday 8.00am - 10.30am 3.30pm - 5.30pm

Tuesday 8.00am - 10.30am 3.30pm - 5.30pm

Wednesday 8.00am - 10.30am 3.30pm - 5.30pm

Thursday 8.00am - 10.30am 3.30pm - 5.30pm

Friday 8.00am - 10.30am 3.30pm - 5.30pm

Wood Road

Monday Closed Closed

Tuesday Closed 3.30pm - 5.30pm

Wednesday 8.00am - 10.30am Closed

Thursday 8.00am - 10.30am 3.30pm - 5.30pm

Friday Closed Closed

Disabled Access

Our premises are fully accessible to the disabled. If you require any additional

assistance, please ask at reception.

Tettenhall Medical Practice Staff

Reception Staff

Pat Dudley (Senior Receptionist) Sandra Gould (Senior Receptionist)

Donna Cox Jayne Dix

Tracey Dubil Mandy Hugman

Dawn Farrington Terrie McAlpine

Eileen Kimber Anthea Spencer

Gina Williams Kerry Williams

Our reception staff are here to help you, they are trained and qualified for the

job and are a very important part of the health team.

They act on doctors instructions, when phoning for medical attention they

may ask for some details that the doctor needs to know. So that they can help

you in the most appropriate way. Please be patient with this part of the

system.

They can also advise you on the range of services that are available.

Administration Staff

Secretaries

Mary Kelly Lorna Edwards

E-Referral Team

Zanna Dunne Lorna Edwards

Sandra Gould Eileen Kimber

Mary Kelly

The practice uses the NHS E-Referral system which is a national service that

combines electronic appointment booking with a choice of place, date and

time for a patients first appointment with a specialist. Using this service to

book hospital and clinic appointments the patient receives a service that is

more tailored to the needs of the individual.

The practice E-Referral or Choose and Book team are more than happy to deal

with any queries relating to this service and is contactable through both Lower

Green and Wood Road surgery reception.

NHS Zero Tolerance to Violence & Aggression

Tettenhall Medical Practice observes the policy of Wolverhampton Clinical

Commissioning Group and does not tolerate physical or verbal abuse offered

towards any member of the practice team or other patients.

Instances of violent or threatening behaviour will result in removal of the

patient involved from the practice list and the incident will be reported to the

police.

How to See Your Doctor

Appointments may be made by telephone, online or in person without

prejudice and regardless of when you were last seen. Patients have the right

to express a preference as to which doctor they wish to see. The practice will

endeavour to accommodate preferences, however that doctor may not always

be available. If this is the case then you will be seen by your named GP.

Please let us know if you cannot keep your appointments so that it can be

offered to someone else. Patients can use either surgery for any

appointments.

For appointments please telephone:

Lower Green Health Centre - 01902 444550 / 444551

Wood Road Health Centre - 01902 444560 / 444561

Emergency Out of Hours or Advice - 111

Urgent Same Day Appointments

Patients needing to be seen urgently on the same day should telephone the

surgery at 8.00am.

Routine Appointments

Routine pre-bookable appointments are available up to 4 weeks in advance -

for these appointments please telephone after 9.00am.

Home Visits

Home visits are available for those patients who are too ill, immobile or

housebound and thus unable to attend surgery. Whenever possible please

telephone the surgery 01902 444550 (Lower Green) or 01902 444560 (Wood

Road) before 10.00am.

Please give sufficient details of the problem in order that doctors can give

priority to the most urgent cases. Our reception team will request details to

pass on to the doctor.

Please refrain from requesting a home visit unless absolutely necessary.

This is to reduce the impact on other patients.

Telephone Appointments

Our GPs are allocated time slots throughout the week for telephone

appointments. Please speak with reception if you require an appointment with

a specific doctor.

Online Services

Patients can book / cancel GP appointments online and also request repeat

prescriptions using the EMIS Access Service.

By providing this service we hope to make booking a GP appointment more

convenient, particularly, but not exclusively, for those patients who cannot

telephone the practice during normal working hours.

We hope that by patients booking online, it will free up telephone time for

those patients who prefer to continue to use the telephone to book their

appointments.

If you are interested in these online services, please contact our reception

staff who will advise you how to register for the services.

Repeat Prescriptions Patients on long-term medication may obtain repeat prescriptions without

seeing the doctor. These prescriptions are held on computer, which helps us

supply the prescription rapidly and keep accurate records.

Repeat prescriptions can be obtained by bringing the request slip (which is

attached to your previous prescription) into the surgery or posting it. We are

happy to post your prescription back to you if you enclose a stamped

addressed envelope. Alternatively you can make your request online – Please

see our ‘Online Services’ Section.

Please allow 48 hours between ordering and collection (not including

weekends).

Please ensure that request slips are clearly marked where indicated.

Your medication will be reviewed at regular intervals.

WE DO DON’T EXCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE

Electronic Prescription Service (EPS)

This service enables your doctor to send your prescriptions electronically to a

nominated pharmacy of your choice .This makes the prescribing and

dispensing process more efficient and convenient for patients.

If you wish to use this service please speak to staff at your chosen pharmacy,

or reception staff.

Family Planning

Routine family planning services (e.g. advice, ‘pill’ prescriptions) can be

obtained during normal surgery hours by appointment. Coil fitting &

contraceptive implant services are also available - please enquire at reception.

Maternity Services Full maternity services are provided in conjunction with local hospitals and

community midwives. Antenatal clinics are held by the local midwives on a

weekly basis at both Lower Green & Wood Road, please contact surgery for

appointment details.

The practice currently offers Child Health Surveillance on a Thursday at

Lower Green Surgery.

Test Results

Results of investigations will not normally be given to any other person than the patient concerned, this being for the welfare of the patients.

If helps us if you telephone for results after 10.30am but preferably in the afternoon before 4.00pm.

We are happy to give advice over the telephone. However if you need to speak to your doctor it may be necessary to telephone back at a more convenient time

Community Phlebotomy Walk-in Service Please be aware that in addition to the phlebotomy (blood sample) service

provided by Tettenhall Medical Practice, our patients also have access to a

local Phlebotomy service held at a variety of clinics - please ask at reception

for details

Practice Area The area covered by the practice includes Tettenhall, Tettenhall Wood,

Wightwick, Compton, Newbridge, Claregate, The Wergs, Aldersley, part-

Finchfield, and part -Whitmore Reans. There is a copy of the map of the

practice area in reception.

Please inform the surgery of any change of address or contact numbers.

Appointment Reminder Service The practice will remind you of any appointments via text message. For more

information please speak with reception.

Patient Participation Group (PPG) Our practice has a PPG (Patient Participation Group) which provides a

connection between the practice and patients, allowing a forum for open

constructive discussion and analysis of service provision as well as offering an

alternative perspective on many topics relevant to general practice.

The PPG hold regular meetings and also display information regarding the

purpose and progress on the group at both surgeries, on the designated notice

boards.

Out of Hours / Emergency Care

Emergencies - A&E / Call 999

Whatever the day or time, if you or someone else experiences severe chest

pain, loss of blood or suspected broken bones, go to your nearest accident and

emergency department or call 999.

New Cross Hospital

The nearest hospital to surgery is New Cross Hospital located in

Wolverhampton - the address is:

New Cross Hospital Wolverhampton Road

Heath Town Wolverhampton

WV10 0QP 01902 307999

Urgent Care Centre

The Urgent Care Centre is based at New Cross hospital on the 1st floor above the Emergency Department

Out of Hours Service

If you need to see a doctor urgently between 6.30pm & 8.00am Monday to Friday or at any time over a weekend or a Bank Holiday when the surgery is closed please telephone 111.

Calls to the NHS 111 service are free from both landlines and mobiles.

Alternatively view the NHS 111 website at www.111.nhs.uk which offers free expert, up to date health information and advice 24 hours a day

For those patients who have difficulties communicating or hearing you can:

Call 18001 111 on a textphone

Use the NHS 111 British Sign Language (BSL) Interpreter service www.interpreternow.co.uk/nhs111

If you have a life threatening medical emergency please dial 999.

Unity Hub - Extended Access Service

We are a member of the Unity Hub which enables us to offer extended access

to appointments for our patients outside of our surgery hours.

Unity Hub operates from

Pennfields Medical Centre, Upper Zoar Street, Wolverhampton WV3 0JH

Unity Hub provides appointments for our patients

6.30pm - 8.00pm weekdays

8.00am -2.00pm Saturday & Sundays

Bank Holidays 9.00am - 12 noon

Appointments for these sessions can be booked either in advance through the

surgery or on the day by calling

01902 446688 (Pennfields Medical Practice)

NHS Walk in Centre

The nearest NHS Walk In Centre is

Phoenix Centre, Parkfield Road, Parkfields, Wolverhampton. WV4 6ED

The Phoenix Centre is open between 8.00am - 8.00pm, seven days a week,

365 days a year.

The Walk In Centre, based at Parkfield Road, Wolverhampton, is usually

managed by a team of nurse practitioners , it is designed to offer convenient

access to a range of treatments for minor illnesses, aliments and

injuries, offers on-the-spot treatment (without an appointment) .

You are able to ‘walk in’ during the centre’s opening hours, there is no need to

notify the centre you will be attending.

Comments or Suggestions

Our aim is to provide a high quality service to all our patients by providing

effective and efficient primary health care to the best benefit of our patients.

We are very interested in hearing any constructive comments you may have.

Complaints We try to offer you the best service we can at all times. There may be

occasions when you feel this has not happened.

We like to handle complaints ourselves since most arise from

misunderstandings. It is best for all concerned to put things right as quickly as

possible.

If you have a concern or wish to make a complaint, please speak to the

Practice Manager. We will listen to your complaint and discuss with you how

best to resolve it.

Data Protection

We need to keep personal information so that you can receive appropriate

health care and treatment. This information is only passed to other people or

organisations if it is in your interest. For example:

If you are receiving care from other people (such as social services) as well as

from the NHS we may all need to share information so that we can work

together for your benefit.

It has to be passed on by law such as to notify the birth of a baby.

Your relatives, carers or friends should be kept up to date with the progress

of your treatment – but only with your consent.

However, information about you is only passed on if there is a genuine need

and is in yours and everyone’s interest to do so. Whenever possible all details

which identify you are deleted.

Everyone working with the NHS has a legal duty to keep information about

you confidential. Anyone who receives information about you from the NHS

also has a legal duty to keep it confidential.

The NHS does not use personal information for direct marketing purposes.

You Can Help Us By:

Coming to your appointment on time but not too early .

Letting us know in good time if you are unable to keep your appointment.

Respecting others rights by being courteous to all staff.

Respecting the practice and its staff.

Cooperating in your medical care by keeping to the agreed treatment plan.

Letting us know when you change your name, address or contact numbers.

Only requesting a home visit when it is really necessary, when a patient is

too ill or immobile to get to surgery.

Only requesting a home visit before 10am, so that we can plan the day

efficiently. Emergencies are seen whenever they occur, but otherwise

visits requested after 10.00am are left until he next day.

Using the our of hours services responsibly, remembering that it is for

genuine emergencies only. It is not for social convenience.

Observing the no smoking policy.

Useful Contacts

Lower Green Health Centre 01902 444550 / 444551

Wood Road Health Centre 01902 444560 / 444561

Practice Website www.tettenhallmedicalpractice.nhs.uk

Out Of Hours Service 111

www.nhs.uk

Unity Hub 01902 446688

Phoenix Centre 01902 445497

New Cross Hospital 01902 307999

Healthwatch Wolverhampton 0800 470 1944

wwww.healthwatchwolverhampton.co.uk

Wolverhampton CCG

(Clinical Commissioning

Group)

Wolverhampton Science Park

Technology Centre

Glaisher Drive

Wolverhampton

WV10 9RU

01902 444878

Last Modified March 2020

TMP 13 Ratified March 2020 Review Date March 2021