Voice Over Internet Voice Over Internet ProtocolProtocolProposal from

IS/Telecom/Datacom division

What Is VOIP?What Is VOIP?

VoIP is a new form of telephone technology that uses IP packets to transfer voice over the internet instead of traditional analog signals over dedicated lines on the PSTN

Voice Over Internet ProtocolVoice Over Internet Protocol

How is VoIP different? ◦ Instead of using the traditional public switched network (PSTN) like regular phones, VoIP uses packet switching technology to transfer voice over virtual private networks and the internet.

What we propose: ◦ To lower costs and increase functionality by replacing our current telephone system with a new VoIP system.

Option 1: TELUS IP-OneOption 1: TELUS IP-One

Advantages ◦ Increased productivity

◦ Improved customer service

◦ Lower communication costs

◦ More integrative than telephone communication. Disadvantages

Training only for select group

Does not have print-ready formats for reports

Option 2: AT&TOption 2: AT&T

Advantages Eliminate data and telephony networking costs Productivity-enhancing features Single source provider for service delivery, customer care,

billing Business continuity with secure, reliable solution

Disadvantages Require that broadband already supplied Manually install telephone adapter Doesn’t give caller’s location

in 911 emergency

What We Are ConsideringWhat We Are ConsideringSection ComparisonSection Comparison

Sum of Rank VoIP ModelSection AT&T TELUS IP-One Grand TotalFunctional 10 7 17Security 3 4 7Technology 2 4 6User Interface 21 26 47Grand Total 36 41 77

What We Are ConsideringWhat We Are ConsideringFinancial ComparisonFinancial Comparison

Sum of Rank VoIP ModelPhase ID AT&T TELUS IP-One Grand TotalFinancial 25 10000 30000 40000

26 16438 0 16438Financial Total 26438 30000 56438Grand Total 26438 30000 56438

What We Want For petPROWhat We Want For petPRO

VoIP is necessary for petPRO ◦ Lower costs ◦ Increased connectivity and functionality

TELUS is the one for petPRO◦ More suited for us than AT&T ◦ Benefits of the features they provide

◦ Path of the future

Thank You Thank You