Chief Executive Officer – video addressSeptember 2015

I am pleased to share the outcome of the KPMG review which shows that Yooralla is delivering better and safer outcomes for customers.

The review and report, by international audit and advisory firm KPMG, was commissioned by the Department of Health and Human Services. It found that there has been real and significant change to work practices within Yooralla.

In particular, the report found that Yooralla has: systems and processes that are focused on the delivery of quality services for

customers; that there is a progressively emerging service culture that is increasingly placing the

customer at the centre of service provision; and that the organisation is appropriately managed by its Board and management.

The findings of KPMG’s report highlight Yooralla’s significant investment and commitment to improving and enhancing service quality for our customers.

The report also makes suggestions for the further strengthening of some of our practices.

KPMG also acknowledged the openness with which Yooralla staff and customers participated during the review process.

The full report is available on Yooralla’s website, along with an Easy English summary.