Test Administrator Manual - Language & Testing Service

TestAdministrator

Manual

Dear Test Administrator,

Please read this entire manual before administering any ETS® Test(i.e., TOEIC®, TOEIC Bridge™, TFI™ (Test de français international), or TOEFL® ITP.

This manual provides specific information about the general procedures and security responsibilities of the testadministrator including procedures that administrators must follow before, during, and after a TOEIC® programtest administration. You can help ensure that the test administration is efficient, fair, and secure by taking care tofollow these directions exactly. Test scores will be meaningful only if all administrators follow the same testingprocedures and give the same instructions to all examinees. It is extremely important that examineesunderstand the general test directions. If the test administrator feels it is appropriate, the general test directionsmay be translated into the language of the test takers, and the test administrator may read these at the time ofadministration.

As test administrator, you must be primarily concerned with safeguarding all aspects of test security,conducting the test efficiently and quietly, protecting the examinees from disturbance, and returning alltest materials promptly.

The test administrator is responsible for the security of all tests from the time they are received until they arereturned. This means that no one is to have the opportunity to examine any test booklet at any time except theexaminee when taking the test. Also, it is strictly prohibited to copy or retain copies of the examination questions.Please inform your assistants of the importance of security and see that they enforce all security rules withoutexception.

If you have any questions, please do not hesitate to contact Language & Testing Service GmbH (abbreviated:LTS) and obtain clarification prior to the test:

LTS Language & Testing Service GmbHGreifswalder Str. 154, 10409 BerlinTelefon: +49 30 24046793Telefax: +49 30 24046794office@language-testing-service.dewww.language-testing-service.de

Fully Revised Edition 2010

The TOEIC® test was developed by Educational Test Service (ETS) in Princeton New Jersey, USA.ETS®, TOEIC®, TOEIC Bridge™, TFI™ (Test de français international), and TOEFL® ITP are all registeredtrademarks of the Educational Testing Service.

Tests in Germany and Austria are administered by LTS Language & Testing Service GmbH,the “ETS Country Master Distributor“.

LTS Language & Testing Service GmbHGreifswalder Str. 154, 10409 BerlinTelefon: +49 30 24046793Telefax: +49 30 24046794office@language-testing-service.dewww.language-testing-service.de

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CONTENTS

BEFORE EVERY PAPER-BASED TEST

Calendar for Organizing a Test Session...................5

Ordering ...................................................................6Ordering Informational Material/Test Documents.....6Registration of Test-Takers with Disabilities.............6Welcoming the Test-Takers......................................6Test-Taker Seating Plan ...........................................6

Selecting the Test Room ........................................7Reserving the Test ...................................................7Room Arrangement and Seating Chart ....................7Tables and Chairs.....................................................8Room Temperature and Ventilation..........................8Noise.........................................................................8Lighting .....................................................................8Restrooms.................................................................8Audio Playback Equipment.......................................9Chalkboard, Clipboard, or Projector .........................9Clock .........................................................................9Assistance.................................................................9Direction Signs..........................................................9Recordings and Media Coverage .............................9Visitors ......................................................................9

Receiving and Storing the Test Materials ..........11“Lieferkontrollschein” (Delivery Note) .....................10Receiving the Test Materials ..................................11Checking and Storing the Test Materials................11

Copyright und Unauthorized UseOf Test Materials ...................................................11Copyright Agreement Form ....................................12

DURING EVERY PAPER BASED TEST

Supervising the Test Session..............................13Test Administrator Duties .......................................13Number of Test Administrators ...............................13Contact with Test Takers ........................................13Useful Tips ..............................................................13Final Checks ...........................................................14Test Procedure Overview: TOEIC® L & R, TFI™,TOEIC Bridge™, TOEFL® ......................................15Greeting and Seating the Test Takers....................15Left-Handed Test Takers ........................................15Test Takers with Disabilities ...................................16Distributing Test Materials ......................................16Admitting Test-Takers into the Testing Room ........16Verifying Identity .....................................................16Lateness .................................................................16Greeting ..................................................................16

Test Administrator Script ......................................18Greeting and Directionsto Start All Paper-Based Tests .................................18Directions to Start the TOEIC L & R® .......................21Directions to Start the TFI™.....................................26Directions to Start the TOEIC Bridge™....................31Directions to Start the TOEFL® ITP...........................35Directions to End All Paper-Based Tests .................38Collecting the Test Materials ....................................38

AFTER ALL PAPER-BASED TESTS

Returning the Test Materials .................................39Transmission and Form of the Results ....................39

Exceptional Situations ...........................................40A Disorderly Conduct

by Test Takers ......................................................40B Expulsion of Test-Takers

due to Disruptive Behavior....................................40C Unforeseen Situations/Cancellation

or Termination of a Test Session..........................40D Complaints ............................................................41E Mistakes while Filling-Out the Answer Sheet........41F Mistiming ...............................................................41G Reporting Irregularities .........................................41

Reporting Irregularities..........................................42

TOEIC® S & W – INTERNET-BASED TEST FORMAT

Before the Test .......................................................43During the Test .......................................................45After the Test ..........................................................45

APPENDIX

Country Codes........................................................47Language Codes.....................................................49Irregularity Report (Template) ..................................46Compliance Report (Template) ................................51Comment Form (Template) ......................................52

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BEFORE EVERY PAPER-BASEDTESTCalendar for Organizing a Test Session

To ensure a smooth process for your test session, please use the following steps:

2 to 3 Months before the Test DateYou plan to administer a test.Online at www.toeic.eu and www.language-testing-service.de, you are able to download all availabledocuments both for the test center and for your test-takers.

At Least 6 Work Days before the Test DateAs soon as you have planned your test session, sign up for it using your account information on ourwebsite, www.language-testing-service.de/partner.Please refer every test-taker to the “Examinee Handbook”, available for every test via the link on our website.

Immediately Upon Receiving the Test MaterialsYou will receive the test materials around 3 work days before your test date. If you do not receive your testmaterials punctually, please contact our shipping department immediately.Verify the contents of the package using the “Lieferkontrollschein” (DeliveryNote). Organize a seating arrangement if necessary.

1 Day before the Test DateRead through the test-administration manual one more time.

On the Day of the TestFollow the instructions in the test-administration manual.Fill out the “Lieferkontrollschein” (Delivery Note). Send all test materials back to us as soon as possiblefollowing the test. Please note: the answer sheets will not be graded until all test materials have beenreturned.Report any exceptional occurrences.

10 Work Days after LTS Receives the Test MaterialsThe test results as well as the invoice will be sent to the address(es) you have provided us with.Express Service: at your expense, we are able to deliver test results upon request within 3 workdays afterreceiving all test materials. Please see current price list for more information.

6 B EFO RE EVE RY PA PER- B AS ED T EST

Ordering

Ordering Informational MaterialPlease access the websites, www.toeic.eu and www.language-testing-service.de to find a large variety ofinformational documents regarding the ETS language tests, TOEIC®, TFI™ (Test de français international),TOEIC Bridge™ and TOEFL® ITP.

Ordering Test DocumentsYou can order test documents for an internal test session by logging on to our website atwww.language-testing-service.de/partner and entering your log-in information. Please remember tocommunicate to us by name any test-takers who may have taken the test before.

Registration of Test-Takers with DisabilitiesPlease inform yourself regarding the specific nature of the disabilities of your client(s). Is your locationdisability friendly?We ask for your utmost attention when receiving a test-registration from someone with a disability. Pleaserequest the administration requirements for test-takers with disabilities from LTS.

Welcoming the Test-TakersPlease invite the test-takers into your establishment and inform them about the testing procedure as explained inthe “Examinee Handbook” (available as a download).Every test-taker should have read this document or visited the official website before taking the test tofamiliarize him- or herself with the tested subjects, testing process, question categories, and interpretation ofthe results, etc.Please inform the test-takers about the testing location, the time the test will take place, the necessity ofproper photo-identification (i.e. personal ID, passport, or driver’s license), as well as any further requiredevidence qualifying the test-taker for a reduced price for the test.

Test-Taker Seating PlanFollowing the test-taker registration process, please determine a seating arrangement to be hung up in thetesting room shortly before the test session.

B EFO RE EVE RY PA PER- B AS ED T EST 7

Selecting the Test Room

The success of every test session depends largely on the suitability of the testing room. It is difficult for the test-taker to concentrate if they are distracted by noise, bad lighting, an inappropriate writing surface, extremetemperatures, or an unsuitable level of humidity. Although some conditions on the test day may be beyond thecontrol of the test administrator, potential disruptions can be minimized through careful planning.

Reserving the Test RoomPlease reserve the test room early. The test will last between 1.5 and 2.5 hours. It is therefore suggestedthat the testing room be reserved for at least 3 hours.

Room Arrangement and Seating ChartThe testing rooms must be arranged so that all examinees face the same direction. There must be 1.5 metersbetween examinees (see examples below). It is imperative that the test-takers are neither able to see theirneighbors’ answers nor exchange information amongst themselves.In a large room with cascading steps, a lecture hall for example, the supervisor must be able to see all test-takers without difficulty. It is therefore best to seat the test-takers in every other row. No test-taker should havethe ability to view the test of another.

Please inform us should the above conditions be impossible for you to fulfill. The test-takers may NOT sitaround a single round- or square-shaped table.

= 1 test-taker

Plan 1.A: level room Plan 1.B: level room Plan 2: cascading steps room

1,5 m

1,5 m 1,5 m 1,5 m 1,5 m 1,5 m

Plan 3: Tables

1,5 m 1,5 m

under 2 m over 4 m


Tables and ChairsA good writing surface is important. Enough space should be provided to the examinees so that they maycomfortably take their test. If tablet-arm chairs are to be used, they must have a minimum writing surface of 30cm x 40 cm. Tablet-arm chairs designed specifically for right-handed examinees provide an awkward writingsurface for left-handed examinees. Lapboards do not provide an acceptable writing surface and should not beused. Provide chairs with back support. Stools or benches without backs are not acceptable.

Room Temperature and VentilationThe temperature and ventilation in the testing room should be regulated to provide a comfortable test-takingenvironment. The test administrator should ensure that the temperature in the room can be regulated and thatthe room is adequately ventilated.

NoiseThe testing rooms should be located in a section of the building least likely to be affected by noise fromconstruction sites, parties, sports events, motorcycles, buses, or other traffic.

LightingLighting must be adequate for reading and for marking answer sheets. It should not produce shadows or astrong glare on the writing surface.

RestroomsRestrooms should be located nearby and should be easy to find for those examinees who are not familiarwith the testing area. If locating the rest rooms is likely to be a problem for some examinees, post signsdirecting the way. Before the examination, restrooms must be inspected for any materials examinees mayhave stored there such as books or papers. Examinees taking a restroom break must not be allowed touse the telephone.


Audio Playback EquipmentThe listening part of the TOEIC test requires highly reliable audio playback equipment. Be sure to check theplayback equipment before the day of the test administration to make sure it functions properly. You will need tocheck the tone, volume, and fidelity, as well as the acoustics of the room(s) in which the equipment will be used.In a large testing room, the speakers should be placed on either side of the test takers.Please keep in mind that playing the CDs on a Laptop or PC can lead to technical difficulties, as the CDs havenot been issued by ETS for this purpose. Alternatively, the Test Audio Distributor (TAD) software program isavailable for this purpose. With this inexpensive service, the test administrator is able to access the listeningsessions online, enabling test-takers to listen through headphones connected to a PC.

Chalkboard, Clipboard, or ProjectorWhen indicating the reference numbers, remaining time, or other useful information, a chalkboard, clipboard, orother method of displaying important information (e.g. a projector) should be available.

ClockEach testing room must have a clock, preferably at the front of the room, so that examinees can see it easilywithout turning their heads. At regular intervals you or your assistant must post the amount of test timeremaining, so examinees can pace themselves.

AssistanceThere should be nothing located in the testing room which may be related to the test, e.g. textbooks, Englishtapes, or the like. The test-takers are not allowed to use note paper. Dictionaries, rulers, calculators, mobilephones, PC accessories, recording devices, photo- or video cameras, PDAs, and pagers are all forbidden inthe testing room.

Direction SignsIt is the responsibility of the test administrator to provide direction signs showing the way to the testing room(s)or to lead the way in person.

Illegal Recordings and Media CoverageThe presence of unauthorized people, including reporters, journalists, photographers, or other members of theprint or electronic media, are not allowed in during the test session.You must also be alert for any attempt to record audio portions of the examination. People with recordingequipment, whatever their purpose, must not be allowed to remain near the testing area. A proctor mustperiodically check the hallways around the testing room to be certain no unauthorized persons are lingering inthe area. Because of the risk of examinees recording the examination, you should require all examinees toleave coats, backpacks, briefcases, pagers, cell phones, and other belongings in a designated area of thetesting room away from the examinee seats. Be on the lookout for electronic devices of any kind.

VisitorsExcept for observers authorized by LTS, visitors may not be permitted to enter the room while testing is inprogress. If a member of the facility staff or maintenance worker requires access during testing, you mustcheck any identification and have a proctor accompany the person the entire time he or she is in the testingroom.


LIEFERKONTROLLSCHEIN FÜR INTERNE TESTSITZUNGTOEIC TFI Bridge TOEFL ITP

Testzentrum: Testort:

Testleiter: Testdatum: Uhrzeit:

Diesen Lieferkontrollschein bitte sofort im Anschluss an die Testsitzung ausfüllen undzusammen mit allen Testunterlagen an den Korrekturservice zurücksenden.

Bitte prüfen Sie nach Erhalt Bitte vor Rücksendungder Testunterlagen*: der Testunterlagen ausfüllen:

Testhefte (Version ) benutzte Testhefteunbenutzte Testhefte

Kassetten oder CDsAntwortblätter benutzte AntwortblätterTestleiterhandbuch

Audiomaterial steht online zum Download über TAD zur Verfügung.* Bitte informieren Sie uns sofort, wenn die Anzahl der erhaltenen Testunterlagen von der Checkliste abweicht.

QUALITÄTSKONTROLLEHiermit erkläre ich, dass die Testsitzung in Über-einstimmung mit den in den Verfahrensweisenfestgelegten Kriterien durchgeführt wurde.

JA NEIN(Bei NEIN, bitte Sitzungsbericht beifügen.)

Name des Testleiters:(in Druckbuchstaben)

KORREKTURANWEISUNGENIch bestätige die Bestellung von:

Zertifikaten (Kosten je Zertifikat: 8,70 EUR + MwSt)

(Bei gemischter Bestellung bitte Namensliste beifügen.)

ACHTUNG: Zertifikate sind für TOEFL ITP NICHT verfügbar.

KORREKTURFRISTENStandard oder Express (19 EUR + MwSt je TN)

WICHTIG: Sortieren Sie die Antwortblätter bitte entsprechend vor,wenn Sie eine Korrektur nach Abteilung/Standort bestellt habenund vermerken Sie Ihre Hinweise auf der Rückseite. Falls auf derErgebnisliste nicht der Name des angegebenen Bestellers, sonderneine andere Einrichtung erscheinen soll, tragen Sie den Namen(max. 28 Zeichen) bitte hier ein:

Unterschrift:

Datum:

DIESER ABSCHNITT IST FÜR DIE LTS-INTERNE TESTVERWALTUNG VORBEHALTEN

verschickt: erhalten: Expressversandvon: von: ExpresskorrekturBemerkungen: Externer Testleiter

Testheft(e) geöffnet oder beschädigt:Wird als vollständiger Test fakturiert!

Telefax: +49 30 24046794 · Telefon: +49 30 20406793


Receiving and Storing the Test Materials

Receiving the Test MaterialsThe person whose name was given at the time the order was made will receive the test materials around threework-days before the test. Please inform your reception staff or the mail room that you are expecting apackage which is to be delivered to you as soon as possible upon reception. Immediately after receiving thepackage, check the contents to ensure that the order is complete using the “Lieferkontrollschein” (DeliveryNote). Please inform LTS as soon as possible, at least 24 hours before the test date, of any packagingmistakes.

You receive with every order:- Test booklets and answer sheets. The amount will match your order.- 2 CDs per test room (for every test session, the test administrator will have two CDs at his or her

disposal in case one should be defective).- When using TAD (Test Audio Distributor), the Listening Comprehension portion is heard using an internet capable

PC and headset and thus no CDs will be sent.- Test Administrator Manual (Testleiterhandbuch)- “Lieferkontrollschein” (Delivery Note)

Checking and Storing the Test MaterialsPlease check to make sure that the version number printed on the CD matcheswith the test booklet, (e.g. 3RIC3).Please listen to the beginning of the listening comprehension portion to ensure that the CD was not damagedduring the shipping process. Count the number of test booklets. Inform LTS immediately, should there be anydiscrepancies when filling out the “Lieferkontrollschein” (Delivery Note).SYou are responsible for checking the materials immediately upon reception so that any problems may besolved in a timely manner. The test administrator should receive the test administrator’s manual(Testleiterhandbuch) for preparation purposes. After checking that all materials are in order, the test materialsmust be held in a secure, lockable location. Thetest materials are not to be accessible to unauthorized persons.

Copyright and Unauthorized Use of Test Materials

Any inappropriate use of test materials, answer sheets, and/or audio material before, during, or after the testsession (in the event that they are photocopied for example) will be prosecuted.

By signing the form below, you oblige all trained test-administrators to neither open, copy, nor make anytest materials available to a third party. You have also obligated yourself to return all test materialsincluding unused test booklets and answer sheets.


PLEASE READ THIS DOCUMENT ATTENTIVELY

COPYRIGHT AND UNAUTHORIZED USE OF THE TEST MATERIALS

The test booklets, answer sheets, and audio-materials (CDs/Cassettes) used for the administrationof the test are protected by copyright law and belong to ETS, the Educational Testing Service.Please note the following points:

- The test materials may only be used for the test session authorized by LTS.

- Any unauthorized usage may be lawfully prosecuted.

Any reproduction of the test materials such as test booklets and audio materials, whether fully or inpart, without the explicit permission of ETS may be lawfully prosecuted. (German copyright lawand related trademark rights from 9.9.1965, BGBl. I S. 1273, last modified by copyright law v.10.11.2006, BGBl. I S. 2587 m. W. v. 16.11.2006).

§ 106. Illicit ultilization of copyright protected materials.(Unerlaubte Verwertung urheberrechtlich geschützter Werke.)

(1) Anyone who reproduces, distributes, or publicly displays a work, or an adaptation or redesign ofthis work, except within the lawfully prescribed boundaries including the permission of the owningparty may face a prison sentence of up to three years or a fine.

(2) Any attempt is punishable by law.

Mr. Ms.

LastName:

FirstName:

Test Center/Branch:

Private Address:

E-Mail:

Date: Signature:

13Rub Rik

DURING EVERY PAPER-BASED TEST

Supervising the Test Session

The training of approved test administrators is conducted solely by LTS, the “ETS Country Master Distributor".It is absolutely essential that the test administrators have been trained to supervise the various test formats.Each person who supervises a test session without having been trained to do so is liable to prosecution. Thisis also valid for trained test administrators who would like to train others themselves.

Test Administrator DutiesThe test administrator must be reliable and able to keep the test administration in all of its particulars inthe proper sequence.The test administrator is required to fulfill their supervising responsibility completely. They should be engaged inno other activity during the test. The room in which the test takes place should not, under any circumstances, beleft unattended.Except in the case of a possible printing mistake, the test administrator is not to read the test booklets. The testadministrators are under no circumstances allowed to do the test themselves while supervising.

Number of Test AdministratorsDepending on the number of examinees expected for a particular administration, you may require thehelp of assistants. The assistants can be helpful in carrying out accumulating tasks but have no leading function.They may be selected by the authorized test administrator who will be in the room. The assistants shouldpreferably be employees of the establishment where the test session is taking place, for example people fromthe personnel or administration department. Due to obvious neutrality and safety reasons, cases where ateacher supervises the test for their own students are to be avoided.The number of required test administrators depends on the number of test-takers. For up to 25 test-takers, oneauthorized test administrator must be in the room. It is recommended that from 20-25 test-takers, a secondperson is also present who may aid in the case of unforeseen occurrences, accidents, etc.

Contact with Test-TakersThe successful administration of a test session also depends on the quality of interpersonal relations.The test administrators are compelled to conduct the test session in a professional, but relaxedatmosphere. Don’t forget that many test-takers are adult professionals.

Useful Tips- Every test administrator should be located in an assigned location in the test room to ensure effective

supervision and an orderly test procedure. This also serves to hinder those wishing to tear out pages ortranscribe from the test booklets.

- Greet the test-takers in a friendly manner. A warm reception and pleasant manner show the test-takers thatthey are welcome and that everything is being done to help them. Explain to your assistants howimportant such behavior is. Treat all of the test-takers equally.

- Some commotion due to the nervousness of the test-takers before the test starts is tolerable. For some, itis relaxing to talk and to move. The test-takers should be able to behave in a relaxed manner when theyarrive, while

14 DURING EVE RY PA PER- BAS ED T EST

the are seated, and begin to work to prepare themselves so long as the noise-level remains acceptable.When the test begins however, the test-takers must be completely silent.

- Patiently answer any questions before the test begins. So long as the questions have to do with the testprocedure, please do your best to answer as quickly and concisely as possible. Allow the test-takersenough time to correctly fill out the biographical questions which make up the beginning of the answersheet. Many test-takers are not familiar with multiple choice tests and answer sheets made for opticalreading machines. Please pay especially close attention to these test-takers.

- Remain fair and level-headed if test-takers wish to leave the room. Only allow one at a time to go to therestroom during the test except during the listening comprehension portions, at which time it is unadvisablethat any leave the room.

- Ask those who would cause noise in front of the test room to leave or be quieter.

Final ChecksPlease read this manual before the test date one more time in order to visualize the test procedure. One sessionlasts 1 ½ to 2 ½ hours. You should therefore plan to be preoccupied with the test without a break for 3 hours.

Before Entering the Test RoomCheck to make sure whether all necessary materials for the test are available:- The Lieferkontrollschein (Delivery Note),- This manual for the test process (the country and language codes are absolutely necessary, so too is

the “Irregularity Report”),- The test booklets,- The answer sheets,- The CDs which match with the correct test version so long as TAD is not being used,- Any special instructions from your customer (e.g. group lists or the like),- Pencils (2B or HB), erasers, and sharpeners (not included in the package).

In the Testing RoomCheck to make sure the following conditions are acceptable:- The lighting,- The temperature,- Power outlets,- The audio play-back equipment (CD-player) or PC headset for TAD,- The arrangement of the desks in the room,- The availability of chalkboard, clipboard, or the like,- The availability of a visible clock,- That the telephone located in the room, as well as all mobile phones have been shut off.If required, make any necessary changes.Ensure that the volume of the audio-playback device has been set at an appropriate level.

Problematic SituationsIn case noise or problems with the facilities should arise, first try to solve the problem. If absolutelynecessary, change the room. Changing the test date due to unacceptable test conditions should be the lastresort.

DURING EVE RY PA PER- BAS ED T EST 15

Overview of the Test Procedure TOEIC® L & R, TFI™ (Test de français international), TOEIC Bridge™,TOEFL® ITP

TOEIC® L & RThe entire test session lasts approx. 2 ½ hours and is broken down as such:- ½ hour for the introduction of the test and administrative formalities (preparing the answer sheet)- 2 hours for the test itself

The TOEIC-Test consists of two parts, each with 100 questions.Part I: Listening Comprehension, ca. 45 minutes (Part I, II, III, IV)Part II: Reading Comprehension, ca. 75 minutes (Part V, VI, VII)

TFI™ (Test de français international)The entire test session lasts approx. 2 hours and 20 minutes and is broken down as such:- ½ hour for the introduction of the test and administrative formalities (preparing the answer sheet)- 1 hour and 50 minutes for the test itself

The TFI-Test consists of two parts, each with 90 questions:Part I: Compréhension orale, ca. 42 minutes (Section I, II, III)Part II: Compréhension écrite, ca. 68 minutes (Section IV, V, VI)

TOEIC Bridge™The entire test session lasts approx. 1 ½ hours and is broken down as such:- ½ Stunde für die Vorstellung des Tests und die administrativen Formalitäten (Vorbereitung des Antwortblattes)- 1 Stunde für den Test selbst

Der TOEIC Bridge-Test besteht aus zwei Teilen mit jeweils 50 Fragen:Teil I: Listening Comprehension, ca. 25 Minuten (Part I, II, III)Teil II: Reading Comprehension, ca. 35 Minuten (Part IV, V)

TOEFL® ITPDie gesamte Testsitzung dauert ungefähr 2 ½ Stunden und läuft wie folgt ab:- ½ hour for the introduction of the test and administrative formalities (preparing the answer sheet)- 1 hour for the test itself

The TOEFL ITP consists of three parts:Part I: Listening Comprehension, 35 minutes (Section 1, Part A, B, C)Part II: Structure & Written Expression, 25 minutes (Section 2)ATTENTION: time transitions must be announced!Part III: Reading Comprehension, 55 minutes (Section 3)

Greeting and Seating the Test-TakersIt is the task of the test administrators to help test-takers find their seats. An acceptable method for doing somust be chosen for every test session. The following tips may be helpful. (Recommendation: numberedseating, drawing numbers, or posting an excel list with test taker names randomly assigned to various seats)Under no circumstances should the test-takers know where they are to sit beforehand. Nor should theybe allowed to find their own seat.

Left-Handed Test-TakersDue to the required space between individual test-takers, left-handed test-takers must be seated either in aspecial row or take the seat furthest left in each row with right-handed test-takers. If using chairs withintegrated writing surfaces for right-handed test-takers cannot be avoided, place an empty chair on the righthand side of one of these desks so that left-handed participants may use the tablet as a writing surface.


Test Takers with DisabilitiesPersons with disabilities should sit in the front row or somewhere, which is easily reachable. Those withhearing problems should sit near the speakers. In special cases, please do not hesitate to contact LTS so thatwe may find a solution.

Distributing the Test MaterialsCounting the returned test materials is easier when they are collected in the same order in which they weredistributed. This also enables the seating arrangement to be reconstructed if you should need to check forpossible cheating.In a large session, especially in lecture halls, place the answer sheets, pencils, and erasers on the desksbeforehand to save time. The test-takers must wait however, before beginning to fill out the answer sheet.We recommend that you distribute the test materials in the following way:- Start with only the answer sheet and pencils, the test booklets should be handed out only immediately

before the test begins. (Should the test-takers wish to take a break, it is possible now, after preparing theanswer sheet, and shortly before handing out the test booklets).

- The test materials should be distributed individually by the test administrator and his or her assistants andthen in the same method collected back again at the end of the session. The test-takers may not distributethe test booklets themselves.

Count the number of unused tests and the number of test-takers immediately after the test begins.ATTENTION: Your institution will be charged for every opened test booklet.

Admitting Test-Takers into the Test-Room

Verifying IdentityWhen in a public test session: require photo-identification at the entrance into the room. Keep the list ofparticipants with you, once they have been identified, cross them off the list. For public test sessions, pleaseask to be shown student-IDs or the like should the participant claim to qualify for a reduced test price.If a test is being conducted internally by a business or other establishment, check IDs as necessary. You canminimize the possibility of impersonation by allowing an employee of the business or other establishment toassist you in checking IDs.To avoid fraud attempts, you may ask the test-takers to place their ID cards visibly on their desks, or you maycheck their IDs once again when collecting the test booklets at the end of the session.

LatenessAfter the listening comprehension section of the test begins, no one is allowed into the testing room. Shouldsomeone arrive while still in the preparation phase, it is left to the test administrator to decide whether or notthey may stay to take the test.

GreetingDo not underestimate the importance of a short welcoming address, which is meant to introduce the test and putthe test-takers at ease. Be friendly, encouraging, and relaxed while remaining serious and professional. Try toadapt your welcoming message to the kind of environment in which the test is taking place.


Here are some examples of how you may greet the test-takers:

TOEIC® L & RSAY:“Hello and welcome to the TOEIC®.My name is … and I’ll be responsible for administering the test today.As you know, TOEIC® is the most used business-English test worldwide. More than 5 million participants takethe TOEIC® every year.In Germany, the test is used by international companies, many universities, language schools, andother institutions for furthering education.The test lasts 2 hours and is multiple-choice.It consists of two parts: In the first 45 minutes, you will answer 100 listening comprehension questions.In the following 75 minutes, you will answer 100 reading comprehension questions.You will receive an independent score for each section from 5 to 495 points whichadded together will show you your total score on a range between 10 and 990 points.You will receive a score report, an optional certificate if you would like, and a TOEIC ‘Can-Do Levels Table’ to helpyou your score and determine your English competency.”

TFI™ (Test de français international)SAY:“Hello and welcome to the Test de français international (TFI™).My name is … and I’ll be responsible for administering the test today.The test lasts 1 hour and 50 minutes and is multiple-choice.It consists of two parts: In the first 42 minutes, you will answer 90 listening comprehension questions.In the following 68 minutes, you will answer 90 reading comprehension questions.You will receive an independent score for each section from 5 to 495 points which,added together, will show you your total score on a range between 10 and 990 points.You will receive a score report, an optional certificate if you would like, and a TFI interpretation table with which tounderstand your score and determine your French competency.”

TOEIC Bridge™SAY:“Hello and welcome to the TOEIC Bridge™ Test.My name is … and I’ll be responsible for administering the test today.The test lasts 1 hour and is multiple-choice.It consists of two parts: In the first 25 minutes, you will answer 50 listening comprehension questions.In the following 35 minutes, you will answer 50 reading comprehension questions.You will receive an independent score for each section from 10 to 90 points which,added together, will show you your total score on a range between 20 and 180 points.You will receive a score report, an optional certificate if you would like, and a TOEIC Bridge interpretationtable with which to understand your score and determine your English competency.”

TOEFL® ITPSAY:“Hello and welcome to the TOEFL® ITP.My name is … and I’ll be responsible for administering the test today.The test lasts 1 hour and 55 minutes and is multiple-choice.It consists of three parts: In the first 35 minutes, you will answer 50 listening comprehensionquestions. In the following 25 minutes, you will answer 40 writing structure and written expressionquestions. Finally, in the remaining 55 minutes, you will answer 50 reading comprehensionquestions. I will tell you when it is time to begin the reading section.You will receive an independent score for each section. For listening comprehension as well as for structureand written expression, the scale is from 31 to 68 points, while for reading comprehension, the scale is 31 to67 for a possible total score ranging between 310 and 660 scaled points.You will receive a score record with which to understand your score and determine your English competency.”


Test Administrator Script

Greeting and Directions to start all Paper-Based Tests

Read the directions on the following pages aloud for the test-takers. Pause regularly when reading toallow the participants enough time to follow and understand the directions.

SAY:“Does everyone present feel healthy enough to take the test? (Please wait for a reply). So long as everyone isfeeling all right, please turn off your mobile phones and the alarm signals on your watches. Please removeeverything from your desks except for the answer sheet, the pencils, and the erasers. Please write only withpencil (under no circumstances should you write with a pen or marker). You are neither allowed to take notesduring the test nor write in the test booklet.”

Make sure that all test-takers have an answer sheet, a pencil, and an eraser, and that no oneuses a pen or marker.When everyone is ready:

SAY:“Turn your answer sheet so thatthe title ‘TOEIC®‚TFI™‚TOEIC Bridge™, or TOEFL® ITP‘ is at the top left corner.”

Demonstrate with an answer sheet how it should be positioned.

SAY:“Do not write outside of the denoted response fields. If you would like to erase something,please do so cleanly so that the answer may be easily recognized by the scanner.”

Biographical QuestionsTurn on an over-head projector or go to the chalk board on which you have already placed an answer sheetsection 1 already filled-out as an example.As the answer sheet for the TOEIC®, TFI™, TOEIC Bridge™, and TOEFL® ITP are slightly different, each testis separately explained.




Directions to start the TOEIC® L & R

1 – NAMESAY:“Find the section of the answer sheet marked ‘1. NAME.’ At the arrow, using one box for each letter, printyour family name(s) in the first area. If you have more than one family name, leave a space between names.For example, if your name is, HANS-PETER LÖWER, please fill out the boxes in the following way.”

Fill out the boxes on the chalk board or show them an answer sheet which has been previously filled-out for thispurpose.

SAY:“Below each box for your first and last name, completely fill in the circle containing the same letter.”

Show the test-takers how to do it and make sure that they do this section correctly. Check to make sure thenames they fill in are the same as those printed on their identification cards.

SAY:“If you have a suffix (Jr., Sr., etc.), leave a space after your family name(s) and fill in the suffix. If your nameincludes any accent marks, fill these in using the circles above the boxes. If your name contains a hyphenor an apostrophe, these characters are shown at the bottom of the alphabet, below the “Z.” Like letters, thehyphen and the apostrophe each take up one space in your name. Use one box for each hyphen orapostrophe and fill in the corresponding circle(s). An ß must be written as a double-S.”

Show how to fill out the umlaut from the name, “LÖWER” on the board and make sure that the participants fillout this section correctly.

2 – SEXSAY:“Next, in the top right corner of the answer sheet, in the section marked “2. SEX,” fill in the circle that corresponds toyour sex...”

3 – COUNTRY OF ORIGINSAY:“Next, in the box marked ‘3. COUNTRY CODE’, write in the three boxes the code that corresponds to yourcountry of origin and fill in the appropriate circles.”

If the test participants do not understand what is meant by ‘country of origin’, explain to them that it is thecountry from which they originally came from, i.e. where they were born and where they spent their first 10-12years.

SAY:“The country code for Germany is 210. If anyone needs a different code please say so.”

Write the code on the chalk board.For other countries: please see the list in the appendix of this manual.Please note: country codes with less than three digits should be filled in starting with the left most box.

4 – NATIVE LANGUAGESAY:“Then, complete the section marked ‘4. LANGUAGE CODE’ in the same way, by writing theappropriate code for your native language and filling in the corresponding circles...the code forGermany is 437.”

Write the code on the boardFor the other codes, please see the list in the appendix of this manual.


5 – IDENTIFICATION NUMBERSAY:“Leave box 5 blank. Please move on to the next one”

6 – DATE OF BIRTHSAY:“In the section marked ‘6. DATE OF BIRTH,’ write from left to right, your date of birth in the boxes and fill in thecorresponding circles. Fill in the month, then the day, and then the year. If the month or day has only one digit,fill in a ‘0’ for the first digit. Fill in the full four-digit year. For example July 8, 1963 should read ‘07/ 08/1963‘.”

7 – JOB TITLESAY:“Next, in the box marked ‘7,’ print your job title, the name of the organization where you work, and the citywhere the organization is located. Feel free to use either the English or German title.”(e.g. Research Engineer, operator, sales engineer, secretary, student).

8 – TESTING LOCATIONSAY:“In the box marked “8,” above “TESTING LOCATION,” print the name of the organization/institution (the nameof the test center on whose behalf the test is being conducted). On the next line print the name of the city whereyour test center is located”.

9 – TESTVERSIONSAY:“In the box entitled TEST BOOK SERIAL NUMBER on your answer sheet, please fill in the followinginformation…”

Write down the test version number on the chalkboard (TOEIC FORM: you can find the serial number in theupper right hand corner of the test booklet above the barcode.) This form number is identical for everyone.

PLEASE TURN OVER THE ANSWER SHEET

10 – GROUP CODE11 – QUESTIONNAIRE RESPONSES12 – CUSTOM 1, CUSTOM 2, CUSTOM 3SAY:“Please leave these boxes blank as they are presently not needed for data collection purposes.”

13 – SIGNATURE AND DATESAY:“This box contains the ‘confidentiality statement’. Please copy this statement. You may shorten it by writing thefollowing condensed version: ‘I hereby certify that I am the person whose name appears on this answer sheet.’After finishing, please sign your name as you would an official document and fill in today’s date. Today isthe…”


FINAL REMARKS BEFORE BEGINNING

SAY:“There will be no break during this test. I will periodically write down the remaining time on the chalk board.After the test is finished, you must absolutely turn in your test booklet and you’re your answer sheet. Withoutthe return of all the test materials, your test will not be graded.”

SAY:“In order to keep the test results valid, it is absolutely necessary for you to answer all of the questions. Besure that the answer you mark on your answer sheet matches the letter of the option you have chosen forthat question. To ensure accurate scoring of your answer sheet, be sure that all your answer marks aredark and heavy and completely fill the circles. Do not make any stray marks on your answer sheet. If youerase, do so completely to make clear which answer you have chosen. DO NOT WRITE IN THE TESTBOOKLET. (It is not allowed to speak or read aloud during the test).”

Show the participants where and how they should fill out their answers.

SAY:“Your score will be based on the number of questions you answer correctly. There is no penalty for guessing.Therefore, it is to your advantage to answer every question, even though you may not be sure of the answer. Arethere any remaining questions?”

Answer any remaining questions.

DISTRIBUTING THE TEST BOOKLETS

SAY:“Please write in your complete first and last name in the space provided in the upper lefthand portion of the testbooklet cover. You may leave the ‘registration number’ blank”

SAY:“Please read the directions on the back of the test booklet.”

Raise a test booklet for the participants and show them where to find the directions on the back of the test booklet.

SAY:“After reading the directions, please turn your test booklet back over so that you are looking at the cover.”

When all of the test takers have returned to the cover,

SAY:“You may now open your test booklet. We will now begin the test. If you find it hard to hear the listeningsections, please inform us (me) immediately so that I may reset the volume appropriately. After the teststarts, there may be no more changes. You may now begin. Good luck!”

Turn on the audio-playback device, and position it so that all participants may hear it clearly.




Directions to start the TFI™ (Test de français international)

1 – NOM/NAMESAY:“Find the section of the answer sheet marked ‘1. NOM/NAME.’ At the arrow, using one box for each letter,print your family name(s) in the first area. If you have more than one family name, leave a space betweennames. For example, if your name is, HANS-PETER LÖWER, please fill out the boxes in the following way.”



Show the test-takers how to do it and make sure that they do this section correctly. Check tomake sure the names they fill in are the same as those printed on their identification cards.

SAY:“If you have a suffix (Jr., Sr., etc.), leave a space after your family name(s) and fill in the suffix. If your nameincludes any accent marks, fill these in using the circles above the boxes. If your name contains a hyphen oran apostrophe, these characters are shown at the bottom of the alphabet below the “Z.” Like letters, thehyphen and the apostrophe each take up one space in your name. Use one box for each hyphen orapostrophe and fill in the corresponding circle(s). An ß must be written as a double-S.”

Show how to fill out the umlaut using the name, “LÖWER” on the board and make sure that the participants fillout this section correctly.

2 – SEXSAY:“Next, in the top right corner of the answer sheet, in the section marked “2. SEXE/SEX,” fill in the circle thatcorresponds to your sex...”

3 – COUNTRY OF ORIGINSAY:“Next, in the box marked ‘3. CODE DU PAYS/COUNTRY CODE’, write in the three boxes the code thatcorresponds to your country of origin and fill in the appropriate circles.”

If the test participants do not understand what is meant by ‘country or origin’, explain to them that it is thecountry from which they originally came from, i.e. where they were born and/or where they spent their first 10-12 years.


Write the code on the chalk board. For other countries: please see the list in the appendix of this manual.Please note: country codes with less than three digits should be filled in starting with the left most box.

4 – NATIVE LANGUAGESAY:“Then, complete the section marked ‘4 CODE DE LA LANGUE/LANGUAGE CODE’ in the same way, bywriting the appropriate code for your native language and filling in the corresponding circles...the code forGerman is 437.”

Write the code on the board. For the other codes, please see the list in the appendix of this manual.


5 – GROUP CODESAY:“Leave box 5, ‘CODE DE GROUPE/GROUP CODE,’ blank. Please move on to the next one.”

6 – IDENTIFICATION NUMBERSAY:“Write nothing in this box. Go to the next one please.”

7 – DATE OF BIRTHSAY:“In the section marked ‘7. DATE DE NAISSANCE/DATE OF BIRTH,’ write from left to right, your date of birthin the boxes and fill in the corresponding circles. Fill in the month, then the day, and then the year. If themonth or day has only one digit, fill in a ‘0’ for the first digit. Fill in the full four-digit year. For example July 8,1963 should read ‘07/ 08/1963‘.“

8 – JOB TITLESAY:“Next, in the box marked ‘8 EMPLOI/JOB,’ print your job title, the name of the organization where you work,and the city where the organization is located. Feel free to use either the English, French, or German title.”(e.g. Research Engineer, operator, sales engineer, secretary, student).

9 – TESTING LOCATIONSAY:“In the box marked ‘9,‘ above ‘LIEU DE SESSION DU TEST/TESTING LOCATION,’ print the name of theorganization/institution (the name of the test center on whose behalf the test is being conducted). On the nextline print the name of the city where your test center is located.”

Please write an example on the board.

10 – SIGNATURE AND DATESAY:“Please sign on the line using your pencil. Today is the…”


11 – RÉPONSES AU QUESTIONNAIRE/QUESTIONNAIRE RESPONSES12 – CODE DE CLIENT/CUSTOM 1, 2, 3SAY:“Please leave these boxes blank as they are presently not needed for statistical purposes.”

13 – NUMÉRO DE SÉRIE DU LIVRET/TEST BOOKLET SERIAL NUMBERSAY:“In the box entitled ‘NUMÉRO DE SÉRIE DU LIVRET/TEST BOOKLET SERIAL NUMBER’, please write thefollowing number…”

Write the test version number on the chalk board: (TFI FORM: in the upper right hand corner of the test bookletabove the barcode: e.g. 3AFR1). This number is identical for every participant.



SAY:“In order to keep the test results valid, it is absolutely necessary for you to answer all of the questions. Besure that the answer you mark on your answer sheet matches the letter of the option you have chosen forthat question. To ensure accurate scoring of your answer sheet, be sure that all your answer marks aredark and heavy and completely fill the circles. Do not make any stray marks on your answer sheet. If youerase, do so completely to make clear which answer you have chosen. DO NOT WRITE IN THE TESTBOOKLET. (It is not allowed to speak or read aloud during the test).”


SAY:“Your score will be based on the number of questions you answer correctly. There is no penalty for guessing.Therefore, it is to your advantage to attempt to answer every question, even though you may not be sure of ananswer. Are there any remaining questions?”



SAY:“Please write in your complete first and last name in the space provided in the upper lefthand portion of thetest booklet cover. You may leave the ‘registration number’ blank.”


Raise a test booklet to show to the participants and show them where to find the directions on the back side ofthe test booklet.



SAY:“You may now open your test booklet. We will now begin the test. If you find it hard to hear the listeningsections, please inform us (me) immediately so that I may reset the volume appropriately. After the teststarts, there may be no more changes. You may now begin. Good luck!”





Directions to Start the TOEIC Bridge™

1 – NAMESAY:“Find the section of the answer sheet marked ‘1. NAME,’ at the arrow, using one box for each letter, print yourfamily name(s) in the first area. If you have more than one family name, leave a space between names. Forexample, if your name is, HANS-PETER LÖWER, please fill out the boxes in the following way.”



Show the test-takers how to do it and make sure that they do this section correctly. Check to make sure thenames they fill in are the same as those printed on their identification cards.

SAY:“If you have a suffix (Jr., Sr., etc.), leave a space after your family name(s) and fill in the suffix. If your nameincludes any accent marks, fill these in using the circles above the boxes. If your name contains a hyphen oran apostrophe, these characters are shown at the bottom of the alphabe, below the “Z.” Like letters, thehyphen and the apostrophe each take up one space in your name. Use one box for each hyphen orapostrophe and fill in the corresponding circle(s). ß must be written as a double-S.”

Show how to fill out the umlaut from the name, “LÖWER” on the board and make sure that the participantsfill out this section correctly.

2 – SEXSAY:“Next, in the top right corner of the answer sheet, in the section marked ‘2. SEX,’ fill in the circle that corresponds toyour sex...”

3 – COUNTRY OF ORIGINSAY:“Next, in the box marked ‘3 COUNTRY CODE,’ write in the three boxes the code that corresponds to yourcountry of origin and fill in the appropriate circles.”

If the test participants do not understand what is meant by ‘country or origin’, explain to them that it is thecountry from which they originally came from, i.e. where they were born and/or where they spent their first 10-12 years.



4 – NATIVE LANGUAGESAY:“Then, complete the section marked ‘4 LANGUAGE CODE’ in the same way, by writing theappropriate code for your native language and filling in the corresponding circles...the code forGerman is 437.”



5 – GROUP CODESAY:“Leave box 5, ‘GROUP CODE,’ blank. Please move on to the next one.”

6 – IDENTIFICATION NUMBERSAY:“Write nothing in this box. Go to the next one please.”

7 – DATE OF BIRTHSAY:“In the section marked ‘7. DATE OF BIRTH,’ write from left to right, your date of birth in the boxes and fill in thecorresponding circles. Fill in the month, then the day, and then the year. If the month or day has only one digit,fill in a ‘0’ for the first digit. Fill in the full four-digit year. For example July 8, 1963 should read ‘07/ 08/1963’.”

8 – JOB TITLESAY:“Next, in the box marked ‘8 JOB TITLE,’ print your job title, the name of the organization where you work, andthe city where the organization is located. Feel free to use either the English or German title.”(e.g. research engineer, operator, sales engineer, secretary, student).

9 – TESTING LOCATIONSAY:“In the box marked ‘9, ’ above ‘TESTING LOCATION,’ print the name of the organization/institution (the name ofthe test center on whose behalf the test is being conducted). On the next line print the name of the city whereyour test center is located.”

Please write an example on the board.

10 – TEST BOOK SERIAL NUMBER (Testversion)SAY:“In the box entitled, ‘TEST BOOK SERIAL NUMBER,’ please enter the following number…”

Write the test version number on the chalkboard (TOEIC BRIDGE FORM: in the upper right hand corner of thetest booklet above the barcode. This number is the same for all participants.


11 – QUESTIONNAIRE RESPONSES12 – CUSTOM 1, CUSTOM 2, CUSTOM 3SAY:“Please skip over these boxes. They are for data collecting purposes only and are not currently needed.”

13 – SIGNATURE AND DATESAY:“This box contains the ‘confidentiality statement’. Please copy this statement. You may shorten it by writing thefollowing condensed version: ‘I hereby certify that I am the person whose name appears on this answer sheet.’After finishing, please sign your name as you would an official document and fill in today’s date. Today isthe…”



SAY“In order to keep the test results valid, it is absolutely necessary for you to answer all of the questions. Besure that the answer you mark on your answer sheet matches the letter of the option you have chosen forthat question. To ensure accurate scoring of your answer sheet, be sure that all your answer marks aredark and heavy and completely fill the circles. Do not make any stray marks on your answer sheet. If youerase, do so completely to make clear which answer you have chosen. DO NOT WRITE IN THE TESTBOOKLET. (It is not allowed to speak or read aloud during the test).”





SAY:“Please write in your complete first and last name in the space provided in the upper left hand portion of the testbooklet cover. You may leave the ‘registration number’ blank.”


Raise a test booklet to show to the participants and show them where to find the directions on the back side of thetest booklet.



SAY:“You may now open your test booklet. We will now begin the test. If you find it hard to hear the listening sections,please inform us (me) immediately so that I may reset the volume appropriately. After the test starts, there may be nomore changes. You may now begin. Good luck!”




Directions to Start the TOEFL® ITP

1 – NAMESAY:“To fill in your name in box 1, turn the answer sheet so that the barcode is in the top, left-hand corner.The first line consists of small boxes. Write your last name in all-caps first, followed by a space, thenyour first name, also in all caps. Under each of the boxes where you have written your name, there is acolumn of circles, each containing a letter. Fill in the circle under each box which contains thecorresponding letter. There is no place for accents or special characters of any kind.”

2 – STUDENT NUMBER (if necessary)SAY:“Please fill in your student-ID number here.”

3 – DATE Of BIRTHSAY:“In the section marked ‘3. DATE OF BIRTH,’ write from left to right, your date of birth in the boxes and fillin the corresponding circles. Fill in the month, then the day, and then the year. If the month or day hasonly one digit, fill in a ‘0’ for the first digit. Fill in the full four-digit year. For example July 8, 1963 shouldread ‘07/ 08/1963’.”

4 – NATIVE COUNTRY CODESAY:“Next, in the box marked ‘4.NATIVE COUNTRY CODE,’ write in the three boxes the code that corresponds toyour country of origin and fill in the appropriate circles.”

If the test participants do not understand what is meant by ‘country of origin’, explain to them that it is thecountry from which they originally came from, i.e. where they were born and/or where they spent their first 10-12 years.



5 – NATIVE LANGUAGE CODESAY:“Then, complete the section marked ‘5 LANGUAGE CODE’ in the same way, by writing the appropriate code for yournative language and filling in the corresponding circles...the code for German is 437.”


SAY:“Please place the answer sheet once again horizontally in front of you so that the TOEFL ITP logo is in the upper left-hand corner.”

6 – SEXSAY:“In box 6, entitled, ‘SEX,’ fill in ‘M’ if you are a male or ‘F’ if you are a female.”

7 – NUMBER OF TIMES YOU HAVE TAKEN TOEFL BEFORESAY:“Please fill in how many times you have already taken the TOEFL.”


8 – DO YOU PLAN TO STUDY FOR A DEGREE IN THE U.S.A. OR CANADA?SAY:“Do you plan to study in the USA or Canada? Please respond with either yes or no.”

9 – PRE-TOEFL 0 TOEFL ITP 0SAY:“In box 9, please fill out the circle labeled ‘TOEFL ITP’.”

10 – PLACE OF TESTINGNAME OF SCHOOL/INSTITUTION: (Write the name of the test center on the chalk board so that theparticipants may write it down.)TEST BOOK NUMBER: (TEST BOOK SERIAL NUMBER is located in the top right-hand corner of the testbooklet underneath the barcode. Please do not write the number on the board, but rather allow the participantsto copy the number onto their answer sheets.)TEST FORM: (In the middle of the test booklet, underneath the box entitled, TOEFL, LEVEL 1; FORM …(e.g. 4CTF01), please write this form code on the board, as it is identical for all participants.)

SAY:“Please copy the following information from your test booklet or from the board into the corresponding box.”

11 – REASON FOR TAKING TOEFLSAY:“Please give your own personal reason.”

12 – SIGNATURE AND DATESAY:“Please write in the current date, also following the month-date-year format. Today is the…Now please copy the following sentence in the space provided: ‘I hereby affirm that I am the personwhose name is given on this answer sheet.’ Then, when you are finished, please sign underneath.”

THE LISTENING COMPREHENSION PORTION OF THE TOEFL® ITP

“The Listening Comprehension part of the test is first and consists of parts, A, B, and C. It lasts 35 minutestotal. You will hear directions audibly.Part 2, ‘Structure and Written Expression,’ lasts 25 minutes. Instructions for this section are printedbefore each section.Part 3 is ‘Reading Comprehension’. It is the last part and lasts 55 minutes. Instructions for this part are alsoprinted before each of the activities.All test-takers must be working on the same part at the same time. I will write on the board when it is time tobegin section 3.”



SAY:“In order to keep the test results valid, it is absolutely necessary for you to answer all of the questions. Besure that the answer you mark on your answer sheet matches the letter of the option you have chosen forthat question. To ensure accurate scoring of your answer sheet, be sure that all your answer marks are darkand heavy and completely fill the circles. Do not make any stray marks on your answer sheet. If you erase,do so completely to make clear which answer you have chosen. DO NOT WRITE IN THE TEST BOOKLET.(It is not allowed to speak or read aloud during the test).”






Raise a test booklet to show to the participants and show them where to find the directions on the back side of thetest booklet.



SAY:“You may now open your test booklet. We will now begin the test. If you find it hard to hear the listening sections,please inform us (me) immediately so that I may reset the volume appropriately. After the test starts, there may be nomore changes. You may now begin. Good luck!”


WRITE ON THE BOARD:Start of Listening Comprehension: h o’clockStart of Section 3: h o’clockTest ends at h o’clock

Please work to complete each part within the given time.

DURING EVERY PAPER-BASED TEST

During the Listening Comprehension part, write on the board:Start: h o’clockEnd: h o’clock


Directions to end all paper-based tests

SAY:“The test is now completed. Please put down your pencils, close your test booklets, and leave them closed.Place the answer sheet beside the test booklet. Do not place the answer sheet inside the test booklet. We willbe collecting the test booklets and the answer sheets separately. Please stay seated and check the answersheet to ensure that you have answered all of the biographical questions correctly. Make sure that you havefilled out all sections completely. I will answer your questions as soon as all the test booklets and answer sheetshave been collected.”

Collecting the test materialsPlease collect all of the test booklets and count to make sure they have all been accounted for. The number ofdistributed tests plus those that were not distributed must add up to the original total sent to you.Please collect the test booklets first, taking care if possible to collect them in the same order that they weredistributed. Do not allow the test-takers to collect the test booklets but rather collect each one separatelyyourself. The answer sheets may not be damaged, folded, stapled together, or bound together through anyother means.Remember to remove the CD from the CD-player if you are not using TAD.After the test booklets and answer sheets have been collected and counted, please store them in a placeinaccessible to the test takers.After the tests have been collected, the test-takers must not be allowed to view the test materials.Please thank the test-takers and bid them farewell.Do not let the test materials out of your sight while the test-takers are leaving the room.

After all test-takers have left the room and the test materials have been securely stored, check one last time tomake sure that nothing has been left in the room.

In case that you are no longer sure what your next steps are, please read the following sections:- after the test,- exceptional situations.

38 WÄHR END JED ES PA PE R- b AS ED TESTS 39Rub Rik

AFTER ALL PAPER-BASED TESTS

Returning the Test Materials

Please make copies of both sides of the answer sheets and store the copies until you have received theresults. Before returning the test materials, fill in the “Lieferkontrollschein” (Delivery Note) with the exactnumber of:- used and unused test booklets,- CDs,- used answer sheets.

Please note on the “Lieferkontrollschein“ (Delivery Note) which, if any, test candidates would like an optional‘Certificate of Achievement’ in addition to their score reports. If necessary, include a separate list of names.Sign your name as the test administor on the “Lieferkontrollschein” after reading the passage entitled,“QUALITÄTSKONTROLLE”.If needed, include the ‘irregularity report’ and the ‘candidate comment form’ (see master copies in the appendix).Please pack the test materials in sturdy envelopes or boxes and cushion the CDs. Finally, send all of thetest materials to LTS using the return address from the package that was sent to you.

In order to receive the test results as quickly as possible and to ensure security, we recommend that yousend the package with a courier service (i.e. UPS, DHL, TNT, or the like). This guarantees that LTS willreceive the test materials within 48 hours after the test session and enables you to track the packageshould it be delayed.The tests will be graded and sent back to you within 10 work days after arriving at the LTS office.

Transmission and Form of the ResultsWhen receiving the results, please ensure you have received the correct amount, and then destroy the copiedanswer sheets.Should you have further questions regarding the test results, the LTS team will be happy to answer them.

The form of the test results for TOEIC® L & R, TFI™ (Test de français international), and TOEIC Bridge™The person whose name has been given as the contact or test administrator will receive:- an overview of the test results (score roster),- one score report for every test-taker,- one correlation table for every test-taker, and- one certicate (if ordered).

The form of test results for TOEFL® ITPThe person whose name has been given as the contact person will receive:- an overview of the test results (score roster),- two ‘score records’ per test-test taker, one for the test-taker and one for the institution.

40 AFTER EVERY PA PER- B AS ED T EST

Exceptional Situations

The following tips should help you in the event of an exceptional situation.

A Disorderly Conduct from the Test-TakersThe use of books, dictionaries, notes, or other any means of aid during the test is not allowed. Make sure thatthe test-takers have followed your instructions right from the beginning.If you suspect that one examinee is copying from another or that two or more examinees are exchanginginformation, change their seats, record their names and registration numbers, and explain the circumstances onthe Irregularity Report (master copy in the appendix). Check the misconduct box. If you wish, LTS can check theanswer sheets of any suspicious candidates.If the test-takers should disrupt others from doing their best because of their behavior, warn them and make itclear that they may be removed from the test session (see the next paragraph).

B Expulsion of Test-Takers Due to Disruptive BehaviorYou are authorized to remove a test participant from the test session if they are disrupting or threatening thesecurity of the other test-takers. As the removal of a test-taker may have difficult consequences however, youshould only do so when absolutely necessary.In some cases it may be better to avoid removal, in the instance that it should disturb the other test takers forexample, or if the test-taker should react aggressively or violently.You should intervene only in the case that:- the test-takers are giving help to or receiving help from others,- forbidden resources are being used,- the other test-takers were purposefully disturbed or- the official test time has been purposefully been exceeded, despite being previously warned.If you are sure of one of the above conditions, collect all of the test materials from the test-taker and ask himor her to leave the room.If it appears that the test-taker has not fully understood why he or she is being removed from the test, tell themthat they will receive a written report in which the reasons will be clearly stated.All irregularities are examined by LTS. This also applies to questionable test-scores. It will then berequested of the test-takers that they also share their version of the incident with LTS.

C Unforeseen Situations/Cancellations or Termination of a Test SessionDespite being well organized, on the day of the test, unforeseen situations may arise. Due to situations beyondyour control (e.g. a storm or a strike etc…) some test-takers may not be able to reach the testing center. Or dueto a power outage, the lighting or heating in the building may fail, or the test-takers may feel they cannotconcentrate due to the noise of a construction site or political protest. In such cases, it is left to your discretionwhether or not the test session should be cancelled, postponed, or moved to a different room. It is important toremember however that the test should only be cancelled in the most extreme of situations and if so doing, itshould also be promtly rescheduled.In the event of an emergency evacuation, first ensure the safety of the participants and the administrators. Ifpossible follow the following steps:- Note the time that the test was interrupted and ask the test-takers to place the answer sheets in the test

booklets and to close them.- Allow the test participants to vacate the room.- Collect the test booklets and take them, if possible, to safe place.- Please notify LTS of the incident as soon as possible.

AFTER EVERY PA PER- B AS ED T EST 41

In rare cases, there may be an incident in the testing room. It may happen that a test-taker suddenlybecomes ill, causing the other participants to stop working on their tests to help the person in need. In such asituation, try to remain as pragmatic as possible. Ask the participants to close their test booklets if necessarywhile two of them help to take the inflicted person out of the room. Note how much time has been lost, andgrant a time extension at the end of the test. Remain calm. If it is necessary to change to another room, alsomake a note of the time lost in order for it to be added on at the end of the test session.Here you should inquire again as to the health of the test-takers, asking whether or not they feel they feelhealthy enough to continue with the test.

D ComplaintsMost complaints can be avoided by strictly adhering to the directions in this handbook, and if the test sessionhas been thoroughly prepared for and organized by the test administrator and the establishment.Most complaints center around the physical conditions of the test session. Examples of conditions whichcommonly draw complaints include poor acusitic conditions of the room, having a high number of participants,inadequate writing surfaces, insufficient lighting, or extreme temperatures.If a participant is of the opinion that a test question is flawed, ask them to continue with the test and inform themthat the TOEIC representative will be notified. After the test-taker has finished his or her test, give them the formentitled, ‘Candidate Comment Form’ (template in appendix) and ask them to fill out the form regarding what theyhad noticed. When returning the test materials, include the report.

E Mistakes while Filling Out the Answer SheetIf the test-taker has recorded their answers in the test booklet, instead of on the answer sheet, request thatthey continue with the test, but from that point on, to fill in the answers directly onto the answer sheet. Askthe test-taker to fill in the answers on the answer sheet after the test has ended. Make sure to monitorthem while they do this.

F MistimingTests administered with errors in timing often require a makeup administration with consequent inconvenienceand expense.If possible, correct undertiming while the examinees are still in the testing room. If, while examinees are still present,you discover that you have not allowed enough time, give them the additional time before dismissing them. In thecase of overtiming, inform LTS whether or not the tests should still be evaluated.Make sure to inform the participants that the testing time is calculated according to the clock on the wall in thetest room only.

G Reporting IrregularitiesWhen returning the test materials to LTS, report any irregularities that occurred during the test session. Place acheck in the corresponding box on the ‘Lieferkontrollschein’ (Delivery Note) and complete the Irregularity andCompliance Reports (Please copy the correct form from the appendix and use the copy to write the report).Please describe in writing how you dealt with the situation and give the names of all the participantsinvolved. Attach a copy of the seating arrangement with the names of each of the test-takers showingwhere each of them sat.

42 N O T E S

44 TO EiC ® S &W – iNT ERNE T-b A SED TESTfORMAT 43Rub Rik

TOEIC® S &W – INTERNET-BASED TEST FORMAT

The Speaking & Writing Module of the TOEIC is internet-based and therefore requires different administrationprocedures. TOEIC® S & W may only be conducted in authorized TOEIC test centers equipped with computerlabs.

The ordering and sign-up process takes place only online at: www.language-testing-service.de/partner/

Every ordered access code will be invoiced.

When signing up with at least 5 test candidates, the test date may be freely selected. If signing up withless than 5 however, test sessions may only take place every third Wednesday of every month (thetime the test takes place may always be freely selected).

There is also an option to combine TOEIC Listening & Reading AND TOEIC Speaking & Writing in order to receivethe 4 Skills TOEIC. Each module must however be conducted independently of the other.

Technical Requirements:- Operating System: Win 2000, XP, Win 7 (32 bit or 64 bit)- at least 200 kbit/sec. broadband internet connection recommended- Windows Media Player: Version 9 or higher- Browser: Microsoft Internet Explorer at least version 6.5- Sound Card: 44.1 KHz- Free Disk Space: 150 MB- Screen Resolution: at least 1024 X 768, 65.536 color scale- Headsets with built-in microphone- American (QWERTY) keyboard (configurable) Please note that test candidates must be at least 1.5 meters apart from one another unless)separated by a dividing wall.

Before the Test

As soon as you have planned the test session, login to www.language-testing-service.de/partner/using your login information and sign up.

3 Weeks before the TestThe sign up procedure must be completed at least 15 workdays (3 weeks) before the test.

The test center must send LTS a list of test candidates who have signed up using the following format:

Last Name First NameDate of Birth

(two digit day, month in words, four digit year;e.g. 17. April 1991)

44 TO EIC ® S &W – INT ERNE T-B A S ED TEST F ORMAT

1 Week before the testThe test administrator conducts the “Readiness Check” on each PC.To conduct the “Readiness Check”, please follow the directions located in the ‘Technikhandbuch’ located on ourwebsite at www.language-testing-service.de/partner/ Menüpunkt: ANLEITUNGEN.

1 Day before the testThe test center/test administrator receives the form entitled “Authorization Number Form” attached in an email.This form contains the authorization codes for the test candidates registered.

On the Day of the TestThe presence of the test administrator is required at least one hour before the test in order to preparethe room and PCs.The test administrator must also print out the “Authorization Number Form” for each test candidate.

Admitting the Participants into the Testing Room and Checking their IdentityCheck the identity of every participant on the sign-up list by requesting to be shown a photo-ID (passport orpersonal ID card) and checking them off the list.After checking the identification of each candidate, give each of them their “Authorization Number Form” so thatthey may check for errors and sign. This form should stay with the candidate at their work station for the entireduration of the test.It is the task of the test administrator to show each test-taker to their seats.

GreetingDo not underestimate the importance of a short welcome speech, which serves to introduce the test andlighten the mood in the room. Be friendly, encouraging, and sociable, but serious and professional. Try to matchyour welcome speech to the environment the test is being given in. Remember that the test-takers may not takenotes during the welcome speech.

Here is one suggestion as to how you may greet the test-takers:

SAY:“Welcome to the TOEIC® Speaking & Writing Test. My name is ... and I am responsible for the administration ofthis test. This is an internet based test, which means that very soon everyone will need to log on at an assignedPC. The entire test lasts around 1 ½ hours. It begins with the Speaking Part, which lasts around 20 minutes.During the Speaking Part, you will be wearing a headset and will receive all your instructions and activities overthe internet-based program. Afterwards, you will have around 1 hour for the Writing Part, in which you willanswer questions in writing. All of your written responses will be typed. 30 minutes of this section are devoted towriting a 300 word essay in response to a prompt.Please monitor your progress in relation to the time left. After you have completed all of the activities, thetest will end automatically. When the test has ended, I will collect all of the forms.Grading your responses takes around 15 work-days (three weeks). You will receive your Score Report directlyafter that. You will receive a score between 0 and 200 for both the Speaking section, and the Writing section.So let’s begin: Type your authorization code into the blank space provided. You must do this twice more, for atotal of three times. After this, click the button where it says, “start online”.When you have done this, the test will begin, good luck!”

TO EIC ® S &W – INT ERNE T-B A S ED TEST F ORMAT 45

During the Test

SupervisionThe function of the test administrator requires the unimpeeded supervision of the test-takers. Throughout theentire duration of the test, the test administrator should not be occupied with any other activity. The room inwhich the test is taking place may not be left unsupervised.

After the Test

Collect the signed “Authorization Number Forms” directly after the test is over.Remember to say goodbye to the test-takers.

Please send the forms back to LTS as quickly as possible. If possible, try to do so on the same day, or thenext day at the latest.

46 APPEND I X

– M A S T E R C O P Y –

IRREGULARITY REPORTReturn only in the event of an extraordinary occurance

Test Date: Test Center (City, Test Center Code):

Group Irregularities Individual Irregularities

False Timing

Overtiming

Undertiming

Remarks:

Other Group Irregularities

Remarks:

Possible Test-Question Errors

Remarks:

Def

ectiv

e M

ater

ials

Mis

timin

g

Illne

ss

Can

cel S

core

Che

atin

g

Oth

er

Examinee Name Form Code &Serial Number ofthe Test Booklet

Time ofIncident

Remarks:

Remarks:

Remarks:

Remarks:

If additional space is required, use the reverse side.

Test Administrator’s Signature:

47Rub Rik

APPENDIX

Country Codes

1 Afghanistan Afghanistan170 Ägypten Egypt3 Albanien Albania5 Algerien Algeria8 Andorra Andorra10 Angola Angola11 Anguilla Anguilla9 Antarktika Antarctica12 Antigua und Barbuda Antigua and Barbuda395 Antillen (niederl.) Netherlands Antilles183 Äquatorialguinea Equatorial Guinea15 Argentinien Argentina16 Armenien Armenia17 Aruba Aruba29 Aserbaidschan Azerbaijan185 Äthiopien Ethiopia20 Australien Australia30 Azoren Azores35 Bahamas Bahamas40 Bahrein Bahrain45 Bangladesch Bangladesh50 Barbados Barbados55 Belgien Belgium56 Belize Belize58 Benin Benin60 Bermudas Bermuda63 Bhutan Bhutan65 Bolivien Bolivia69 Bosnien-Herzegowina Bosnia and Herzegovina70 Botswana Botswana75 Brasilien Brazil81 Brunei Brunei Darussalam85 Bulgarien Bulgaria593 Burkina Faso Burkina Faso92 Burundi Burundi110 Cayman Inseln Cayman Islands115 Chile Chile457 China China, People‘s Republic126 Cook Inseln Cook Islands130 Costa Rica Costa Rica150 Dänemark Denmark210 Deutschland Germany153 Djibuti Djibouti154 Dominica (Commonwealth) Dominica,

Commonwealth of155 Dominikanische Republik Dominican Republic165 Ecuador Ecuador

175 El Salvador El Salvador290 Elfenbeinküste Cote d‘Ivoire

(Ivory Coast)180 England England182 Eritrea Eritrea184 Estland Estonia187 Färöer Inseln Faeroe Island190 Fidschi-Inseln Fiji195 Finnland Finland200 Frankreich France203 Französisch-Guayana French Guiana204 Gabun Gabon205 Gambia Gambia206 Gaza Gaza Strip, The208 Georgien Georgia215 Ghana Ghana217 Gibraltar Gibraltar225 Grenada Grenada220 Griechenland Greece227 Grönland Greenland

(Kalaallit Nunaat)219 Großbritannien Great Britain228 Guadeloupe Guadeloupe229 Guam Guam230 Guatemala Guatemala233 Guinea Guinea234 Guinea-Bissau Guinea-Bissau235 Guyana Guyana240 Haiti Haiti245 Honduras Honduras250 Hongkong Hong Kong260 Indien India265 Indonesien Indonesia273 Irak Iraq270 Iran Iran275 Irland Ireland255 Island Iceland277 Isle of Man Isle of Man280 Israel Israel285 Italien Italy295 Jamaika Jamaica300 Japan Japan623 Jemen Yemen305 Jordanien Jordan307 Kambodscha Cambodia95 Kamerun Cameroon100 Kanada Canada

48 APPEND I X

105 Kanarische Inseln Canary Islands106 Kapverden Cape Verde308 Kasachstan Kazakstan477 Katar Qatar310 Kenia Kenya323 Kirgisien Kyrgyzstan312 Kiribati Kiribati120 Kolumbien Colombia122 Komoren Comoros630 Kongo (ehem. Zaire) Congo (formerly Zaire)125 Kongo (Republik) Congo Republic314 Korea (Nord) Korea (DPR)315 Korea (Süd) Korea (ROK)123 Korsika Corsica133 Kroatien Croatia135 Kuba Cuba320 Kuwait Kuwait311 Kwajalein Kwajalein325 Laos Laos333 Lesotho Lesotho328 Lettland Latvia330 Libanon Lebanon335 Liberia Liberia340 Libyen Libya343 Liechtenstein Liechtenstein344 Litauen Lithuania345 Luxemburg Luxembourg347 Macau Macao350 Madagaskar Madagascar353 Madeira Madeira Islands355 Malawi Malawi360 Malaysia Malaysia361 Malediven Maldives363 Mali Mali365 Malta Malta367 Marianen (Inseln) Mariana Islands, Northern380 Marokko Morocco368 Marshall-Inseln Marshall Islands366 Martinique Martinique369 Mauretanien Mauritania370 Mauritius Mauritius348 Mazedonien Macedonia, Former

Yugoslav Republic of375 Mexiko Mexico377 Midway Inseln Midway Islands107 Mikronesien Micronesia, Federated

States of376 Moldawien Moldova378 Monaco Monaco379 Mongolei Mongolia385 Mosambik Mozambique90 Myanmar Myanmar (Burma)388 Namibia Namibia386 Nauru Nauru387 Nepal Nepal396 Neukaledonien New Caledonia405 Neuseeland New Zealand

420 Nicaragua Nicaragua390 Niederlande Netherlands425 Niger Niger430 Nigeria Nigeria433 Niue Niue434 Nordirland Northern Ireland435 Norwegen Norway440 Okinawa Okinawa443 Oman Oman25 Österreich Austria445 Pakistan Pakistan447 Palau Palau450 Panama Panama400 Papua-Neuguinea Papua New Guinea455 Paraguay Paraguay460 Peru Peru465 Philippinen Philippines470 Polen Poland202 Polynesien (frz.) French Polynesia475 Portugal Portugal474 Puerto Rico Puerto Rico482 Réunion Reunion487 Ruanda Rwanda483 Rumänien Romania484 Russland Russia506 Salomon Inseln Solomon Islands635 Sambia Zambia7 Samoa (amerik.) American Samoa620 Samoa (ehem. Westsamoa) Samoa (formerly

Western Samoa)488 San Marino San Marino489 São Tomé und Príncipe Sao Tome and Principe490 Saudi-Arabien Saudi Arabia495 Schottland Scotland535 Schweden Sweden540 Schweiz Switzerland497 Senegal Senegal625 Serbien und Montenegro Yugoslavia498 Seychellen Seychelles500 Sierra Leone Sierra Leone480 Simbabwe Zimbabwe505 Singapur Singapore503 Slowakische Republik Slovakia504 Slowenien Slovenia507 Somalia Somalia515 Spanien Spain520 Sri Lanka Sri Lanka486 St. Christopher und Nevis St. Kitts and Nevis521 St. Lucia St. Lucia522 St. Vincent und Grenadinen St. Vincent and the

Grenadines510 Südafrika South Africa525 Sudan Sudan527 Surinam Suriname530 Swasiland Swaziland545 Syrien Syria556 Tadschikistan Tajikistan

APPEND I X 49

550 Tahiti Tahiti555 Taiwan Taiwan560 Tansania Tanzania565 Thailand Thailand567 Togo Togo570 Tonga Tonga575 Trinidad und Tobago Trinidad and Tobago114 Tschad Chad142 Tschechien Czech Republic580 Tunesien Tunisia585 Türkei Turkey584 Turkmenistan Turkmenistan586 Turks- und Caicosinseln Turks and Caicos Islands587 Tuvalu Tuvalu590 Uganda Uganda589 Ukraine Ukraine251 Ungarn Hungary595 Uruguay Uruguay

592 USA United States of America594 Usbekistan Uzbekistan596 Vanuatu Vanuatu597 Vatikanstadt Vatican City600 Venezuela Venezuela591 Verein. Arab. Emirate United Arab Emirates588 Vereinigtes Königreich United Kingdom605 Vietnam Vietnam607 Virgin Island (US) US Virgin Islands77 Virgin Islands (brit.) British Virgin Islands610 Wales Wales94 Weißrussland Belarus615 Westindische Förderation West Indies Assoc. States80 Westindische Inseln (brit.) British West Indies611 Westjordanland West Bank113 Zentralafrikanische Republik Central African Republic140 Zypern Cyprus999 Andere Other

Language Codes

101 Afrikaans Afrikaans 425 Estnisch Estonian405 Albanisch Albanian 119 Ewe Ewe107 Amharisch Amharic 504 Farsi (Persisch) Farsi (Persian)501 Arabisch Arabic 601 Fidschi Fijian401 Armenisch Armenian 428 Finnisch Finnish402 Aserbaidschanisch (Aseri) Azeri 431 Flämisch301 Assamesisch Assamese 434 Französisch French203 Aymara 122 Ful Fula (Peulh)304 Balochi/Balutschi 125 Ga403 Baschkirisch Bashkir 436 Galizisch Galician404 Baskisch Basque (Euskara) 151 Ganda (Luganda) Ganda (Luganda)111 Bemba Bemba 438 Georgisch (Grusinisch) Georgian305 Bengali Bengali 602 Gilbertesisch (Kiribati) Gilbertese113 Berberisch Berber 440 Griechisch Greek302 Bhili Bhili 201 Guarani Guarani303 Bikol Bikol 320 Gujarati Gujarati408 Bjelorussisch Belarussian 266 Gwichin406 Bretonisch 330 Hakwa317 Bujidisch Buyi 133 Haussa Hausa407 Bulgarisch Bulgarian 507 Hebräisch Hebrew307 Burmesisch (Birmanisch) Burmese 323 Hindi Hindi321 Cantonisch Cantonese 136 Ibo (Bo) Ibo (Igbo)312 Cebu (Visayanisch) Cebuano (Visayan) 326 Ilocano Ilocano315 Chinesisch Chinese 328 Indonesisch Indonesian625 Chuuk Trukese 269 Inupiat416 Dänisch Danish 447 Isländisch Icelandic258 Demaina (Alaska) 450 Italienisch Italian437 Deutsch German 331 Japanisch Japanese325 Dong Dong 332 Javanisch Javanese116 Efik-Ibibio Efik-Ibibio 442 Jiddisch Yiddish422 Englisch English 335 Kannada (Kanaresisch) Kannada (Kanarese)

50 APPEND I X

121 Kanuri (Beriberi) Kanuri339 Kasachisch Kazakh338 Kaschmiri Kashmiri410 Katalanisch Catalan310 Khmer/Kambodschanisch Khmer/Kampuchean142 Kikuyu Kikuyu451 Kirgisisch Kyrgyz149 Kirundu Kirundi352 Konkani Konkani340 Koreanisch Korean411 Korsisch Corsican414 Kroatisch Croatian342 Kurdisch Kurdish604 Kursaieisch Kusaiean359 Kurukh (Oraon) Kurukh (Oraon)343 Laotisch Lao452 Lettisch Latvian145 Lingala Lingala453 Litauisch Lithuanian148 Luba-Lulua Luba-Lulua153 Luo Luo156 Madagassisch Malagasy375 Maduresisch Madurese345 Malaiisch Malay346 Malajalam Malayalam159 Malinke Bambara Malinke-Bambara-Dyula455 Maltesisch Maltese336 Mandarin Mandarin348 Marathi Marathi607 Marshallesisch Marshallese454 Mazedonisch Macedonian162 Mende Mende344 Miao349 Min362 Minankabau Minankabau457 Moldawisch Moldavan341 Mongolisch (Khalkha) Mongolian128 More Moré351 Nepali Nepali419 Niederländisch Dutch456 Norwegisch Norwegian131 Nyanja Nyanja353 Orija Oriya127 Oromo (Galla) Oromo (Galla)384 Ouigur610 Palauisch Palauan319 Panay-Hiligaynon Panay-Hiligaynon355 Panjabi (Pandschabi, Punjabi)Punjabi611 Pidgin Pidgin459 Polnisch Polish613 Ponapeisch Ponapean461 Portugiesisch Portuguese463 Provenzalisch Provencal357 Puschtu (Paschto, Paschtu) Pashtu358 Rajasthani Rajasthani464 Rumänisch Romanian

467 Russisch Russian141 Rwandisch Ruanda365 Samar-Leyte Samar-Leyte616 Samoanisch Samoan372 Santali Santali481 Schwedisch Swedish469 Serbisch Serbian470 Serbokroatisch Serbo-Croatian167 Setswana Setswana170 Shona (Mashona) Shona292 Sibirisch360 Sindhi Sindhi361 Singhalesisch Sinhalese169 Siswati Siswati473 Slowakisch Slovak474 Slowenisch Slovene173 Somali Somali478 Spanisch Spanish176 Suaheli (Kisuaheli) Swahili364 Sudanesisch Sundanese166 Südsotho Sesotho295 Sugtestu367 Tagalog Tagalog619 Tahitisch Tahitian370 Tamil Tamil371 Tatarisch Tatar373 Telugu Telugu376 Thai Thai379 Tibetanisch Tibetian179 Tigrinja Tigrinya622 Tonganesisch Tongan413 Tschechisch Czech114 Tschischewa Chichewa412 Tschuwaschisch Chuvash382 Tulu Tulu484 Türkisch Turkish483 Turkmenisch Turkmen182 Twi-Fante (Akan) Twi-Fante (Akan)368 Uigurisch Uighur487 Ukrainisch Ukrainian628 Ulithian Ulithian1443 Ungarisch Hungarian (Magyar)385 Urdu Urdu495 Usbekisch Uzbek388 Vietnamesisch Vietnamese185 Wolof Wolof380 Wu178 Xhosa (Xosa) Xhosa631 Yapen (Schouten) Yapese393 Yi Yi188 Yoruba Yoruba300 Yupik396 Zhuang (Tschuang) Zhuang191 Zulu Zulu999 Andere Other

APPEND I X 51


COMPLIANCE REPORT

This Compliance Report must be completed and returned with the examination materialsfollowing the administration if the described procedures in this manual were not followed.

Site Location: Number of Examinees:

City, Country: Test Date:

Please indicate by checking Yes or No, whether the followingprocedures were followed. If any procedures are marked NO, please attach an irregularity report

that explains why they were not followed.

YESYESYES

NONONO

Test booklets were securely stored before, during and after examination

Examination environment was quiet and met specifications as described in the manual

Examinee identifi cation and admission documents were verified bychecking the signature on the roster and the appearance of the examinees

YES NO No prohibited materials or personal belongings were allowed in the testing area butwere left at a designated location away from the examinees

YES NO Examinees signed the attendance rosterYES NO Examinees were directed to specific seatsYES NO Test booklets were distributed to each examinee individuallyYES NO Examination started on time and was timed properlyYES NO All unused test booklets were accounted for during the examinationYES NO Examinees were observed at all times and never left unattendedYES NO If more than one examinee took a break at the same time, examinees were

escorted

YES NO Test booklets were collected and counted before releasing theexaminees

YES NO No examinee left the room due to illness or other emergencyYES NO There were no discrepancies in test booklet countsYES NO No defective materials were discoveredYES NO No suspected cheating or examinee misconduct occurredYES NO No unauthorized persons were present at any timeYES NO Examinees did not report suspected errors in any examination questions

Please check one:I certify that the examination was given in accordance with proper procedures as describedin the manual. I certify the above information to be a true and accurate statement.

This examination was not given in accordance with proper procedures. (Attach explanationand/or irregularity report)

Name of Test Administrator: Signature:

52 APPEND I X


CANDIDATE COMMENT FORM

Please indicate the question number and state your comments as clearly and briefly as possible inthe box with the corresponding test question number. You may use more than one box perquestion, but not more than one question per box. The TOEIC program will review your comments.

Test Form and Booklet Serial Number:

Question Number:…

Question Number:…

Question Number:…

Question Number:…

Question Number:…

Question Number:…

Please give this form to the room supervisor.Do not remove this form from the test room.

Name:

Signature: Date:

www.language-testing-service.de