TerminologyTerminology

AbuseAbuseGrievancesGrievancesPrivacyPrivacyChoiceChoiceHealth care teamHealth care team

Terminology #2Terminology #2

CoercionCoercion

OmbudsmanOmbudsman

Social servicesSocial services

RestraintsRestraints

Informed consentInformed consent

Long-Term care facilityLong-Term care facility

Provide physical careProvide physical care

Provide a team approach to careProvide a team approach to care

Prevent illnessPrevent illness

Promote recovery and healthPromote recovery and health

Resident rightsResident rightsExercise of rights as resident and Exercise of rights as resident and citizencitizenNotice of rights, rules, and servicesNotice of rights, rules, and servicesProtection of resident funds, rules, Protection of resident funds, rules, and servicesand servicesProtection of resident fundsProtection of resident fundsFree choice of physicianFree choice of physicianParticipate in development of care Participate in development of care planplan

Resident Rights/#2Resident Rights/#2Privacy and confidentialityPrivacy and confidentialityTreatment and careTreatment and careExamination of survey resultsExamination of survey resultsNot required to workNot required to workPrivacy to send and receive Privacy to send and receive unopened mailunopened mailReceive family and relatives, visitorsReceive family and relatives, visitorsTelephone provided for useTelephone provided for use

Resident Rights/#3Resident Rights/#3

Retain and use personal possessionsRetain and use personal possessions

Married couples to share a roomMarried couples to share a room

Self-administer drugsSelf-administer drugs

Refuse transferRefuse transfer

Participate in social, religious Participate in social, religious activitiesactivities

Resident Rights/AdmissionResident Rights/Admission

Transfer and discharge requirementsTransfer and discharge requirements

Notice of bed-holdNotice of bed-hold

Equal access to quality careEqual access to quality care

Admission policyAdmission policy

Resident care policiesResident care policies

Resident Rights/Resident BehaviorResident Rights/Resident Behavior

Restraints, physical and chemicalRestraints, physical and chemical

AbuseAbuse

Staff treatment of residentsStaff treatment of residents

Resident Rights/Quality of LifeResident Rights/Quality of LifeDignityDignitySelf-determination and participationSelf-determination and participationParticipation in resident and family Participation in resident and family groupsgroupsParticipation in other activitiesParticipation in other activitiesAccommodation of needsAccommodation of needsActivitiesActivitiesSocial servicesSocial services

Role of an OmbudsmanRole of an Ombudsman

An ombudsman is an impartial An ombudsman is an impartial person who investigates complaints person who investigates complaints and acts as an advocate for residents and acts as an advocate for residents and/or families to resolve conflictsand/or families to resolve conflicts

Resident Rights/SecurityResident Rights/Security

Protection of fundsProtection of funds

Transfer/discharge/bed-holdTransfer/discharge/bed-hold

Freedom from abuseFreedom from abuse

Resident Rights/BelongingResident Rights/Belonging

Receive family, relatives, visitorsReceive family, relatives, visitors

Married couples’ right to share roomMarried couples’ right to share room

Participation in activitiesParticipation in activities

Access to telephone, mailAccess to telephone, mail

Resident Rights/Self-esteemResident Rights/Self-esteem

Retain and use personal possessionsRetain and use personal possessions

Treatment with dignity and respect Treatment with dignity and respect

Privacy/confidentialityPrivacy/confidentiality

Certified nurse assistant Certified nurse assistant requirementsrequirements

Complete CNA training Complete CNA training

Successfully complete state Successfully complete state certification examinationcertification examination

Certification renewal requirementsCertification renewal requirements

48 hours of approved inservice48 hours of approved inservice

Renewal application and fee Renewal application and fee

Qualities of a certified nurse Qualities of a certified nurse assistantassistant

DependableDependable

ConsiderateConsiderate

CheerfulCheerful

FlexibleFlexible

HonestHonest

CompassionateCompassionate

Sensitive to othersSensitive to others

Role and responsibility of the Role and responsibility of the certified nursing assistantcertified nursing assistant

Provide a safe environment for the Provide a safe environment for the residentresident

Meet the resident physical needsMeet the resident physical needs

Assist the residents to meet their Assist the residents to meet their psychosocial needspsychosocial needs

Fulfill responsibility to employerFulfill responsibility to employer

Professionalism for the CNAProfessionalism for the CNA

Competent Competent

KnowledgeableKnowledgeable

CaringCaring

EthicalEthical

CommittedCommitted

Representative of high standardsRepresentative of high standards

Ethical behavior of a certified nurse Ethical behavior of a certified nurse assistant / For resident careassistant / For resident care

Keep personal information Keep personal information confidentialconfidential

Respect each person as an individualRespect each person as an individual

Give care based on need, not Give care based on need, not gratuitiesgratuities

Recognize limitations of role as CNARecognize limitations of role as CNA

Ethical Behavior for work EthicEthical Behavior for work Ethic

Working assigned shiftWorking assigned shift

Arriving on time for workArriving on time for work

Notifying employer prior to absencesNotifying employer prior to absences

Following instructionsFollowing instructions

Being a loyal, cooperative team Being a loyal, cooperative team membermember

Unacceptable behaviors that may Unacceptable behaviors that may result in dismissalresult in dismissal

Verbal or physical abuseVerbal or physical abuse

StealingStealing

DisobeyingDisobeying

Neglecting your dutiesNeglecting your duties

Altering or falsifying records or reportAltering or falsifying records or report

Working under the influence of alcohol or Working under the influence of alcohol or drugsdrugs

LyingLying

ConfidentialityConfidentiality

Discuss personal information only Discuss personal information only with appropriate health team with appropriate health team membersmembers

With nurse or resident physicianWith nurse or resident physician

While participating in team While participating in team conference / planningconference / planning

Breach of ConfidentialityBreach of Confidentiality

Another residentAnother resident

Concerned friends or visitorsConcerned friends or visitors

News mediaNews media

CNA familyCNA family

Persons in the community Persons in the community