Terma LifecareWe Take Care of Your Products

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Terma Lifecare– Built on Transparency and Predictability

Optimal PerformanceTerma Lifecare is also your guarantee for optimal radar performance:

Minimizing down time The market’s shortest lead times Upgrades to the latest hardware and software

To guarantee optimal radar performance, Terma has resources standby and ready to support our Terma Lifecare customers.

Depending on your area of use, a well-maintained radar performing at its best, will have a positive effect on wind farm profitability (OLC/ADLS), traffic safety and efficiency (VTS/SMR), and keeping your borders, coastlines and maritime domain safe (surveillance).

Terma Lifecare is available for all products in our radar surveillance portfolio.

Support and ServiceAll Terma Lifecare plans include terms and conditions for the duration of the plan to ensure transparency through known costs, known response times, and known delivery times for spare parts and services. This ensures known total cost of ownership, and operational issues can be solved swiftly to manage risk of downtime.

Terma LifecareOn next page you will find a table outlining our two Terma Lifecare plans. Lifecare Standard is designed to fit the need for a standard after sales service level, offering support and service promises aimed at assisting you in managing the risk of downtime by stating known response, repair and delivery times. If you require other services than the ones defined in Lifecare Standard, then Lifecare Custom will provide an offer to fit your specific needs.

Terma has been a world leader within radar solutions for more than 70 years. Our 3,000+ Terma radar systems are protecting borders and critical infrastructure worldwide, finding people and ships in distress at sea, as well as keeping air traffic safe in airports and around wind farms.

Uninterrupted operation of these radars is crucial for national security and the safety of people. Therefore, we offer Terma Lifecare, an industry leading service agreement created to:

Protect your investment Manage risk of downtime Predictable total cost of ownership

Transparency and Predictability Terma Lifecare provides service and support from product commissioning to end of life.

Terma Lifecare is built on transparency and predictability. When en-tering a Terma Lifecare plan, terms and conditions are settled for the duration of the agreement.

Known cost for support and service contract Terma readiness: known response, repair and spares delivery times Discounts on spares, repair, service, and training

Subscribing to Terma Lifecare reduces your total cost of ownership and offers you predictability of future cost and running your equipment.

Lifecare Standard Lifecare Custom

Operation Center Support Handling initiated within 1 day Offer

Operation Center Opening Hours Working Hours CET/SGT/EDT Offer

Field Service Dispatch 30 working days Offer

Spare Parts Supply Dispatched within 60 working days Offer

Repair Turnaround Time 60 working days Offer

Service Note

User Documentation Updates Offer

Annually Status Report Offer

System Review Offer

Spare Parts Discount 5% 5%

Repair Discount 5% 5%

Field Service Discount 5% 5%

Training Discount 10% 10%

Pricing:

Price as a % of System List Price 5% Offer

*New radar sales: First year for free, including repairs, and field service dispatch within 6 days.

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Operating in the aerospace, defense, and security sector, Terma supports customers and partners all over the world. With more than 1,500 committed employees globally, we develop and manufacture mission-critical products and solutions that meet rigorous customer requirements.

At Terma, we believe in the premise that creating customer value is not just about strong engineering and manufacturing skills. It is also about being able to apply these skills in the context of our customers’ specific needs. Only through close collaboration and dialog can we deliver a level of partnership and integration unmatched in the industry.

Our business activities, products, and systems include: command and control systems; radar systems; self-protection systems for ships and aircraft; space technology; and advanced aerostructures for the aircraft industry.

Terma has decades of hands-on know-how in supporting and maintaining mission-critical systems in some of the world’s most hostile areas. Terma Support & Services offers Through Life support of all our products to maximize operational availability, enhance platform lifetime, and ensure the best possible cost of ownership.

Headquartered in Aarhus, Denmark, Terma has subsidiaries and operations in the Netherlands, Germany, Belgium, UK, France, UAE, India, Singapore as well as a wholly-owned U.S. subsidiary, Terma North America Inc. Terma North America Inc. is headquartered in Arlington, in the Washington D.C. area, with other offices in Georgia, Texas, and Virginia.

Terma Operations CenterT: +45 8743 7000E: support@terma.com

© Terma A/S 06/2019

www.terma.com