Term Project

City Bank

Submitted to:

Adeyl Khan (AyN)

Submitted by:

Name ID

1. Erfan Ahmed 1310759030

2. Ambreen Morshed 1331016630

3. Arifur Rahman 1410272030

4. Akibul Islam 1410274030

Section-08

Submission Date: 3rd December 2015

North South University

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Executive Summary

For our project we got the opportunity to conduct an interview with the City Bank. From the interview we got an idea about how things actually work in the corporate world and how the Information System plays an important role in any bank. Citibank is a consumer division of financial services multinational Citigroup.

This report basically points out these requirements - Role of information system, Apply System Approach to Understand Information Systems, Information Systems and Web Technology, Technical Understanding, Information Systems Security. In this report we’ll get to know all about these requirements.

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Table of Content

Subject Page no.1.0 - Introduction 4

Requirement 1:

2.0- Role of information system in city bank 62.1- Five major functions of FINACLE 62.2- FINACLE (IS) supports Lower to Higher level of organization

9

2.3- Benefits of having FINACLE 11Requirements 2:

3.0- Apply Systems Approach to Understand Information Systems

11

3.1- Input 113.2- Processing 123.3- Output 13

Requirements 3:4.0- Information Systems and Web Technology

14

4.1- Web technology is being used in City Bank

14

4.2- How Web Technology is helping to Achieve Their Objectives

15

Requirement 4:5.0- Technical Understanding 165.1- Types of Database and Database Management System Package Used in Are

16

5.2- Two Examples of Reports Generated by the Systems

16

5.3- One Data Mining Example 185.4- List of 5 Entities and 5 Attributes of Each Entity

18

Requirement 5:

6.0- Information Systems Security 196.1- Five Information Systems Threats For City bank

19

6.2- Two Most Dangerous Threats 206.3- Security Management Tools to Prevent These Threats

20

7.0- Conclusion 21Bibliography 22

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1.0 Introduction

The City Bank is one of the most established private Commercial Banks working in Bangladesh. It is a top bank among the most seasoned five Commercial Banks in the nation. It began their operations in 1983. The Bank began its adventure on 27th March 1983 through opening its first branch at B. B. Parkway Branch in the capital, Dhaka city. The City Bank is among the not very many nearby banks which don't take after the customary, decentralized, topographically oversaw, branch based business or benefit model. Rather the bank deals with its business and operation vertically from the head office through 4 unmistakable business divisions to be specific

1. Corporate & Investment Banking

2. Retail Banking (including Cards)

3. SME Banking &

4. Treasury & Market Risks.

Fig: Business Division

Under a real-time online banking platform, these 4 business divisions are bolstered at the back by a strong administration conveyance or operations setup furthermore a keen IT Backbone. The bank at present has 87 online branches spread over the length and broadness of the nation.

The City Bank Limited embraced Information System in 2002 named "FINACLE" gave by Infosys Technologies Limited, the worldwide IT counselling, programming items and administrations powerhouse.

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Fig: Finacle Logo

Infosys provides The City Bank with a wide range of services that support and complement FINACLE Information System. Drawing on its expertise in the banking domain, strong quality orientation, technology expertise and ability to successfully transform large and complex banks, FINACLE helps The City bank move from planning to seamless implementation.

Fig: Infosys Picture

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FINACLE

Application development and

maintenance

Application management Migration Services Performance

Tuning

Software Performance Engineering

Role of Information Systems in the City Bank Ltd.

2.1 Five major functions of FINACLE (Information System)

Fig: Functions of Information System

Application development and maintenance

FINANCE Application Development and Maintenance services are designed to offer banks the cost-efficiencies of reliably outsourcing the maintenance and enhancement of FINACLE solutions.

The services can be categorized as:

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Application development

and customization

Application enhancement

Application upgrade

Application maintenance

Application integration

Interfacing with other

applications

Fig: Application maintenance and development

Application management

FINACLE ensures high accessibility, superior, and high administration levels, at the bank. FINACLE Application Management administrations guarantee that FINACLE arrangements are overseen and worked on an all day, every day premise, in a very accessible and secure environment to execute business productively.

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Application Management Services

Application development life cycle services

Requirements Assurance

Application Definition

POC/Pilot

Application Design

Implementation

Application testing

Build/Rollout

Application Support

Application Development

Application re-engineering and Migration

Application maintenance and support

Domain competency Risk Mitigation Change Request

Management

Requirements assurance

Architecture definition and

assessment

Estimation Change

management

Savings offerings

Competencies

Fig: Application management services

Migration Services

Migration services from FINACLE focus on enabling banks to upgrade their technology platforms to the latest version of FINACLE, with minimal business disruption.

Fig: Migration service

Performance Tuning

Performance tuning from FINACLE is designed to enable the customer to derive enhanced system performance from the FINACLE suite of solutions.

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Fig: performance

These services help identify potential performance bottlenecks and recommend changes, for immediate implementation.

Software Performance Engineering

FINACLE empower banks to make appropriate, well-informed and data driven decisions when setting up their excellence centre for performance. And also enable banks to make critical decisions regarding investments, go-live readiness, new product introduction, mergers, acquisitions and business portfolio expansions.

Fig: software performance engineering

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2.2- FINACLE (IS) supports Lower to Higher level of organization

FINACLE is used by every level of management. In fact some authorized no managerial employees can use FINCALE. This helps to Speed up their decision making process and flow of information.

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Fig: Level of organization

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Top Level1. Enhance decison making

2. Helps to implement strategies and plans.

3. Easy Flow of information.

Mid Level1. Enables effevtive communicaton

2. Helps preparing financial statement and budget

3. Bridge between Top and Lower level managers

Lower level1. Helps to Keep record of daily transactions2. Creates customer value by satisfying their

need3. Enables accountability

2.3- Benefits of having FINACLE as Information System

Cost-effective Business Engine: Finacle (IS) enables The City Bank to gain access to a new customer by setting up a low-cost channel to. The solution presents banks with the advantages of reduced integration by leveraging common interface messages, maintenance and deployment costs. This translates into significant cost savings without banks having to compromise on features or the range of devices supported.

Ease of Operation: Banks can deploy the solution to on-board customer’s offline, even in the absence of Internet connectivity. Offline banking is enabled through ubiquitous and easy to use devices such as laptops. The innovative spot-registration process supports both smart-card and simple ID card-based banking, reducing customer on-boarding time and lowering entry barriers. The solution can be easily deployed by the bank’s staff or business correspondents.

Robust Security: Fingerprint-based biometric authentication ensures the fidelity of every transaction performed using Finacle solution. In addition, it offers extensive application security features like URL encryption, referral URL check and session management to provide a robust security framework.

3.0 Apply System Approach to Understand System

FINACLE is used to get processed information. FINACLE gives accurate and reliable output to the city bank.

3.1 Input:

Employees of The City Bank gives input in the FINACLE through a server. The server can be accessed only by the authorized employee of the bank.

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They put information like, Depositors’ or creditors’ financial updates, Transactions, account holders’ information, employee information. For example:

Fig: Input process

3.2 Processing:

After uploading all the information, FINACLE process all the information and arrange them in documents, files, databases.

Fig: Processing

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3.3 Output:

When the processing section finishes, FINACLE provides arranged information of the computer screen. Users also can print out that particular information. FINACLE provides graphical outputs with diagrams. Customers can access these outputs through internet. For example:

Fig: Examples of outputs

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Inputs processing Outputs

Fig: Inputs and Outputs

4.0 Information System and Web Technologies

4.1 Web technology is being used in City Bank:

The information system of City Bank actually runs on web technology. City Bank uses internet

as a form of its

Web technology. City Bank uses internet to access its severed and complete their all types of

works. A figure is shown below:

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Fig: Web technology

4.2 How this technology is helping:

Using the web technology, the information system of the bank is having so many benefits to

achieve its objectives. Here are some points that will explain its effectiveness to achieve the

bank’s goals –

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Automation of banking process, including straight through processing.

Effective control and monitoring through internet.

Faster consolidation of data at branch and banking levels.

Enhanced customer experience.

Reduction of fraud.

Reliable performance.

Flexibility for incorporating new banking regulations such as BASIL, IFRS norms etc.

5.0 Technical Understanding

5.1 Types of Database and Database Management System Package Used in Are:

The City Bank utilizes ORACLE database framework. Finacle is one of the biggest Independent

Software Vendors accomplices for Oracle and has profound engagements with Oracle (Software

and Hardware) in giving an incorporated, exceedingly adaptable, secure, and dependable

managing an account stage. Finacle is additionally a Platinum accomplice of Oracle and teams

up with Oracle on innovation to bring the advantages of confirmed and enhanced arrangement

furthermore by offering single-window first line backing to banks for better TCO. Finacle on

Oracle (Software and Hardware) runs a portion of the biggest retail saving money locales,

conveying operational efficiencies and nimbleness to banks. The benchmark consequences of

joint arrangements from Finacle and Oracle have reliably demonstrated to surpass levels of

popularity on versatility, execution and accessibility.

5.2 Two Examples of Reports Generated by the Systems for its customers:

Example 1:

This is an example of their oracle database system.

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Example 2:

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5.3 One Data Mining Example:

The city bank uses their database management system for data mining. For example:

Fig: Data mining example

5.4 List of 5 Entities and 5 Attributes of Each Entity:

Entities Attributes

1. Debtor Name, Phone Number, Address, ID, Reference

2. Creditor Name, Phone Number, Address, Loan Amount, ID

3. Employee Name, Address, Phone number, ID, Personal information

4. American Express Cards Card number, Name, Validity, Gold Card Holder Number, Premium Card Holder Number

5. Branches Branch Address, Branch Number, Branch Phone Number, Branch Manager Name

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6.0 Information Systems security

Computer system can have different types of threats. Most common threats today are misuse of

information,

Cybercrime, data fraud, internal employee conflict, poor management, viruses, phishing attacks,

Trojan etc.

Fig: Security system

6.1 Five information system threats for City bank

Cyber Crime: Cyber-crime encompasses any criminal act dealing with computers

and networks, traditional crimes conducted through the Internet is also called

hacking.

Fig: Cyber crime

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Misuse of information: Employees input wrong information into their database, either by mistake or on purpose to get back at their employers or sometimes they store data in the wrong file or they leak information to the other banks.

Phishing attacks: Phishing is an e-mail fraud method in which criminals attempt to gather personal and financial information from recipients.

Fig: Phishing

Internal employee conflict: Strained relationships or personality clashes, Communication problems differing, views goals, interests, competition for limited resources are the example of internal conflict.

Trojan: Trojan is a virus that can affect any kind of banking file and also can disable software.

6.2 Two most dangerous threats:

Misuse of information Trojan

6.3 Security management tool to prevent these threats:

To prevent misuse of information, they use “Secured login-(16 digit) Card Number and Personal Identification Number (PIN)”.

FINACLE provides security to database system through Oracle database security vault. They use “Norton Antivirus and Anti-Spyware” to prevent Trojan.

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7.0 Conclusion

City Bank's information system is not that solid but rather they are attempting their best to make strides. FINACLE gave by Infosys Technologies Limited are satisfying their destinations, offering city some assistance with banking to accomplish their long haul vital objectives furthermore helping them to achieve their client's desire.

Bibliography

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Laudon, Kenneth C., Laudon, Jane P Management Information Systems: Managing the Digital Firm( 12th Edition)

http://www.infosys.com/newsroom/press-releases/Pages/core-banking.aspx

http://www.bobsguide.com/guide/news/2002/Nov/22/the-city-bank-limited-bangladesh-to-deploy-infosys-finacle-core-banking.html

http://www.infosys.com/newsroom/press-releases/Documents/2002/TheCityBank-21Nov-02.pdf

http://articles.economictimes.indiatimes.com/2009-05-29/news/28422780_1_citigroup-tcs-and-wipro-global-technology-head

https://en.wikipedia.org/wiki/Citibank

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