Term: 2009/2010

ITU Management FacultyManagement Information SystemsN. YILDIRIM

Management Information

Systems

ITU Management Faculty – MIS

Grading Criteria

Attendance : %70 required as visa

Term Project/Paper : 30%

Midterm Exam : 30%

Final Exam : 40%

ITU Management Faculty – MIS

Course CoverIntroduction to MIS

1. Objectives and Overview of the Course2. Systems, Information, Data, Knowledge3. Information Technology, Information Economy and Society4. Management Information Systems

I) IS in Organizations, Management and the Networked Enterprise1. Information Systems in (Global) Business Today 2. How Businesses Use Information Systems : Strategic use of Information Systems in Digital Economy 3. Management Information Systems Concepts4. Digital Firm: Information Systems in Organizations and Strategy Making

II) Building Systems   1. Information Technology Economics 2. Building Information Systems: A Technical View of Systems Analysis and Design 3. Introduction and Technology guide to Software and Software Management4. Project Management: Establishing the Business Value of Systems and Managing Change

III) Information Technology Infrastructure1. Introduction to Hardware Assets2. IT Infrastructure and Emerging Technologies 3. Managing Hardware Assets4. Introduction to Data and Databases5. Data management and Information Management: Foundations of Business Intelligence6. Introduction to Telecom, Internet and the Web7. Telecommunications: the Internet, Mobile, Wireless and Pervasive Technologies8. Network Computing: Communication and Collaboration

IV) Key System Applications for the Digital Age1. Using IT to Achieve Competitive Advantage 2. Enterprise Systems, Achieving Operational Excellence and Customer Intimacy3. Transaction Processing, Functional Applications, CRM, and Integration4. E-Business and E-Commerce:  Digital Markets, Digital Goods 5. Knowledge Management or Managing Knowledge6. Decision Support and Intelligent Systems : Enhancing Decision Making

V) Managing Systems   1. Managing Information Resources 2. IT Security : Securing Information Systems3. Global Interorganizational Systems and Managing Global Systems4. Ethical and Social Issues in Information Systems : The Impacts of IT on Organizations, Individuals, and Society

Overview and Conclusion

ITU Management Faculty – MIS

Course Schedule Week 1: Introduction to MIS Week 2: I) IS in Organizations, Management and the Networked Enterprise

Article Reading – Case Study Week 3: I) IS in Organizations, Management and the Networked Enterprise (cont.)TERM PROJECT : TEAM BUILDING, SUBJECT SETTING Week 4: II) Building Systems

Article Reading – Case Study Week 5: II) Building Systems (cont.) Week 6: III) Information Technology Infrastructure

Week 7 : MIDTERM EXAM

Week 8: III) Information Technology Infrastructure (cont.)Laboratory

Week 9: III) Information Technology Infrastructure (cont.)SEMINAR WITH A PROFESSIONAL

Week 10, 11: IV) Key System Applications for the Digital AgeArticle Reading – Case Study

Week 12: IV) Key System Applications for the Digital AgeSEMINAR WITH A PROFESSIONAL

TERM PROJECT SUBMISSION Week 13: V) Managing Systems 

SEMINAR WITH A PROFESSIONALArticle Reading – Case Study

Week 14: V) Managing Systems Overview and Conclusion

FINAL EXAM

ITU Management Faculty – MIS

Course Notes

Course notes and Articles/Case Studies will be available from Copy Room and also on:

www.akademi.itu.edu.tr/tektasbe

Document Availability Schedule:

Course Cover for MidTerm Exam: Week 2

Course Cover from Midterm Exam: Week 8

ITU Management Faculty – MIS

References:1. Kenneth C. Laudon & Jane Price Laudon : Management Information Systems –

Managing the Digital Firm, Prentice Hall, U.S.A., 10th edition, 2007.2. Efraim Turban, Dorothy Leidner, Ephraim McLean, James Wetherbe Information

Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition, 2006, Wiley.

3. Kenneth C. Laudon & Jane Price Laudon : Information Systems and The Internet – A Problem Solving Approach, The Dryden Press, U.S.A., 1998.

4. Kenneth C. Laudon, Jane P. Laudon. Essentials of business information systems. Pearson/Prentice Hall, 2007

5. Joseph Valacich & Leonard Jessup: Information Systems Today: Why IS Matters, Second Edition, Prentice Hall, U.S.A. 2005.

6. Peter Weill & Marianne Broadbent: Leveraging the New Infrastructure- How Market Leaders Capitalize on Information Technology, Harvard Business School Press, Boston, U.S.A, 1998.

7. MIT OCW

ITU Management Faculty – MIS

Course Objectives To combine the contents of Information Technology and Management. To make students become comfortable with the technologies that are shaping

business today and acquire tools that will help you assess technological trends after your graduation

To develop an understanding on the:need for management information systems (MIS) importance of MIS in businessinterrelations and interactions among management, information, and systems;impact of MISs and ISs for improving managerial, operational and strategy making competencies; and hence achieving effectiveness, gaining competitive advantage

To give information on theBasic concepts of information technologyTypes, content and logic of information systems that combine hardware, software, data, people, and processes How information systems support various levels and functions of organizationprocesses of analyzing, building, managing and developing information systems.

To raise the awareness for the critical importance of :

IT competency in professional life information systems securityEthical and social issues related to information technology

ITU Management Faculty – MIS

Course Introduction

Every few years, computers will be able to support (or automate) more of the activities that go on in businesses.

Therefore, some of the most important technology

opportunities won’t involve making new technologies,

but in figuring out new ways to use technologies.

Finding (and exploiting) the most promising of these

new opportunities can give you significant advantages.

Please do not forget:! Knowledge of information technology and information systems is crucial for all of us (irrespective of your discipline and your job!) in our professional and civil life!! Being competent in understanding IT and ISs improve communication building and problem solving skills!

Term: 2009/2010 Week 1

ITU Management FacultyManagement Information SystemsN. YILDIRIM

Introduction toManagement Information Systems

ITU Management Faculty – MIS

Course Introduction

Today, organizations recognizes the importance of managing “resources of information” and “informative processes” as well as basic resources such as labor, capital, and raw materials.

MIS:is the application of information technology to support the major functions and activities of an organization (private, public or NGO)support processes of collection, manipulation, storage, distribution and utilization of an organization's information resources. provide feedback on organisational activities and help to support decision making in all business levels.

MIS help;to establish relevant and measurable objectives to monitor results and performances (reach ratios) to send alerts, in some cases daily, to managers at each level of the organization, on all deviations between results and pre-established objectives and budgets.

ITU Management Faculty – MIS

Index – Introduction to MISSYSTEMS

1. Definition of Systems2. Elements of Systems – Processing a System3. Components and Concepts4. Types of Systems5. Performance of Systems6. Variables and Parametres7. System Models8. Working with Systems

ITU Management Faculty – MIS

System System; component, interaction, goal – input, process,

output A set of elements or components that work together and

interact to accomplish goals A Windows system is a personal computer running the

Windows operating system. A desktop publishing system is a computer running desktop publishing software.

A combination of components working together a computer system includes both hardware and software.

An organization or methodology The binary numbering system, for instance, is a way to

count using only two digits.

ITU Management Faculty – MIS

System Example

System

Elements

GoalInputs

Processingelements

Outputs

Movie

Actors, director, staff, sets, equipment

Filming, editing, special effects, distribution

Finished film delivered to movie studio

Entertaining movie, film awards, profits

ITU Management Faculty – MIS

System Components and Concepts System boundary

Defines the system and distinguishes it from everything else

Systems are not independent. They are a part of their environments.

Information systems:generally integrated and interact with other systems.

But they are not open ended

ITU Management Faculty – MIS

System Types

Simple vs. complex Simple systems

possible to define system outputs from known inputs Does not require high level system analysis and review Chair, with not moving parts

A Complex System Multitude of parts and relationships involves a number of elements, arranged in structure(s)

which can exist on many scales. go through processes of change that are not describable

by a single rule nor are reducible to only one level of explanation, these levels often include features whose emergence cannot be predicted from their current specifications. Ex: Genetic Algorithms, Neural Networks-learn by example.

Requires high system analysis and review

ITU Management Faculty – MIS

System Types Open vs. closed :

Open system regularly exchanges feedback with its external environment porous boundaries through which useful feedback can readily be

exchanged and understood.

continuously exchange feedback with their environments, analyze that feedback, adjust internal systems as needed to achieve the system’s goals, and then transmit necessary information back out to the environment.

Closed system: have hard boundaries through which little information is

exchanged. (nearly no interaction with environments) Organizations that have closed boundaries often are

unhealthy. Examples include bureaucracies, monopolies and stagnating systems.

orgs-open-systems.pdf

ITU Management Faculty – MIS

System Types Adaptive vs. nonadaptive

Adaptive system: Adoptive to environment agents (which may represent cells, species,

individuals, firms, nations) acting in parallel, constantly acting and reacting to what the other agents are doing.

ability to recognize the shape of a problem and tailor its responses, changes its behavior based on its environment.

handle complex problems Non-adaptive System

Fail to adopt to environment Steady

ITU Management Faculty – MIS

System Types Stable vs. dynamic

Dynamic systems : Fluctuate rapidly Such systems have the capacity of ‘remembering’ what it

had been subjected to previously, or has some memory built into it.

Described by dynamic equations or differential equations of appropriate type.

Boundaries can be difficult to identify when systems can be very dynamic.

Stable/ Static Systems: In equilibrium (steady state) with no significant changes taking

place. Described in simple mathematical terms by a set of algebric

equations.

ITU Management Faculty – MIS

System Types

Deterministic vs. Stochastic Deterministic: predictable in every detail

Stochastic: Behaviour is affected by random inputs

ITU Management Faculty – MIS

System Performance and Standards Efficiency

A measure of what is produced divided by what is consumed

Effectiveness A measure of the extent to which a system

achieves its goals

System performance standard A specific objective of the system

ITU Management Faculty – MIS

System Variables and Parameters

System variable A quantity or item that can be controlled by

the decision maker E.g. the price a company charges for a

product System parameter

A value or quantity that cannot be controlled by the decision maker

E.g., cost of a raw material

ITU Management Faculty – MIS

Modeling a System

Model An abstraction or an approximation that is

used to represent reality Types of models

Narrative (descriptive) Physical Schematic Mathematical

ITU Management Faculty – MIS

ITU Management Faculty – MIS

Working with Systems Systems development

The activity of creating or modifying an existing business system

Systems investigation and analysis Defines the problems and opportunities of an existing

system Systems design

Determine how a new system will work to meet business needs

Systems implementation Creating and acquiring system components defined in the

design Systems maintenance and review

Checks and modifies the system so that it continues to meet changing business needs

ITU Management Faculty – MIS

System Development LoopSystems

development

Systems

analysis

Systems

design

Systems

implementation

Systems

maintenance

and improvement

Systems

Review And Audit

DEFINING THE PROBLEM : Understanding the current system or need for the system – Requirements List, “Contract”, What is the Gap?

FINDING THE SOLUTION : Designing/Defining the “needed/required” system– Specifications, “How it should be?”

IMPLEMENTING THE SOLUTION : Building, Project, Hands-on work, “Closing the Gap”

PERFORMANCE EVALUATION : Control, Check, “Measuring the Gap”

Corrective

Actions

Preven

tive Actions

Revisio

nsM

odifications

DocumentationTrainingStructural Change(+Revision)