T E R E S A L AW R E N C E

1 4 6 0 5 S W O S P R E Y D R # 1 3 2 4 • B E AV E R T O N O R 9 7 0 0 7 • T H I S I S R E S A @ G M A I L . C O M • 5 0 3 - 4 3 8 - 6 6 8 5

SUMMARY A Sales Lead with 19 years sales experience specializing in customer relationships, team building and sales of high-end luxury goods.

WORK EXPERIENCE

Sales Associate July 2012 – Present Shane Company Tigard, OR ▪ Sold $1.2 million annually in fine jewelry, including, engagement rings, wedding bands, pearls,

diamonds and other precious gemstones. ▪ Increased unit sales company-wide by 200% which led upper management to recognize my sales

and implement a change in team sales techniques. ▪ Lead team of 18 sales associates in weekly exercises for developing new sales strategies. ▪ Received award for being in the top 5% of store revenue earned and units sold. ▪ Sold add-ons by uncovering individual customer needs and recommending complimentary

products. ▪ Maintained book of 225 personal customers to contact for upcoming holiday gift ideas,

anniversaries, birthdays, and other celebrations. ▪ Coordinated merchandise for incoming product, organized display cases and in-store displays.

Beauty Advisor September 2010 – May 2012 Nordstrom, Inc. Tigard, OR ▪ Sold $2.2K worth of luxury cosmetics on commission daily. ▪ Maintained book of 300 customers for personal contact for sales, promotions, and in-store events. ▪ Awarded title of Pace Setter during years 2011 and 2012 for selling in the top 3% of all

departments company-wide. ▪ Received, inventoried, merchandised, and displayed product on the sales floor and in store-wide

displays.

Barista August 2007 – September 2010 Starbucks Hillsboro, OR ▪ Built personal relationships with customers by remembering individual drink modifiers and

personal preferences. ▪ Received recognition for increasing store sales in whole-bean and ready-to-brew coffee.

EDUCATION Bachelor of Arts (B.A.) Graduated 2005 Portland State University Portland, OR ▪ Major: Arts and Letters

TECHNICAL SKILLS

▪ Software: Kronos, SAP, Final Cut Pro, Microsoft Excel, Microsoft Word ▪ Leadership: Training, Conflict Resolution, Expense Reports, Sales Quotas, Goal Setting ▪ Retail: Cash Handling, Merchandising, Shipping/Receiving, Inventory Management, Invoicing