Embed Size (px)
Citation preview
Terena Networking Conference, 22 May 2007
Stimulating adoption of NREN servicesFeaturing dashboard
2
NRENs and customers…
You’ve got great services!
But, we don’t use them, sorry…
3
Agenda
1. Lack of usage of ‘great services’: possible causes
2. SURFnets action against lack of usage: project stimulating the adoption of services
3. The dashboard platform as orphan house
4
Lack of usage?
New services are build every year Security, AAI, Video, Groupcommunications Technology Push AND Demand pull Lifecycle and portfolio management SURFnet involves the institutes in developing
Many service highly rated but…
Many services have few users
5
Many services not much used.
Possible causes defined:
1. It is not evident where (new) services can be found. Information about services is scattered everywhere due to innovation islands
2. Services are not mature enough (userfriendlyness, doesn’t fit with customer’s environment)
3. Customers don’t have time/knowledge to implement
4. Customers don’t know benefits and costs
5. Customers don’t know about services due to lack of contact with the NREN
6. Customers don’t need our services (there are alternative products, price to high, etc..)
6
Actions SURFnet
Goal: increase number of users of specific services (set hard targets!)
4 subprojects:1.Specific Support to Institutes2.Stimulating Computer Security Incident Response teams3.Marketing Communications4.Dashboard
7
1. Specific support to institutes
Account adviser investigates the needs, barriers, cost/benefits, …, at the customer in relation to the services of SURFnet
A contract is signed. The institute agrees to put effort in the adoption of chosen services. SURFnet will deliver specific support
8
2. Stimulate CSIRTs
CSIRT teams increase the need of innovative security services
Action: stimulate CSIRTs by
1.TRANSITS CSIRT training:http://www.terena.org/activities/csirt-training/
2.Offer consultancy to support the installation of a CSIRT @ institute
9
3. Enhance marketing communication
Aim for personal and to the point communication: Per group, per user?
No mass marketing
Enable communities
10
4. Dashboard (improving presentation services)
•One platform for all services
•Added value: combine services, integrate reports, etcetera
•Redesign user interfaces: build corresponding look and feel
•User manuals
•Service monitor (a la nagios)
11
Sup
port
?
Core
applica
tions
Info
rmatio
n
iSelf-se
rvice
ap
ps
Monitor tool
SURFnet dashboardWebforms
Theme portal
WebsiteDownloads
SURF groepen
Kennisbank
webapp dienst
Dashboard integrates services, support and
all relevant information within one webservice
Dashboard11
12 <click>
13
14
SURFnet Dashboard Terug Monitoring
112.223.212.3More information
Dinsdag 25 april 2006, 14:29
M
Logged in as: [email protected]
Overview | General view | 3d view |more views | less views
Network and services view
Support
Monitor enabled
view
Caution: euriforia debluta eruptum.
Uitlegt
15
Hidden agenda??
No, because
- Institutes want to use SURFnet services
- Institutes have influence in SURFnet service portfolio
- Institutes ask SURFnet to build services they need
16
Merci pour votre attention
Maurice van den AkkerMaurice.vandenAkker-at-surfnet.nlwww.surfnet.nl
