Tenets of TQm

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BASIC TENETS OF TOTAL QUALITY MANAGEMENT

Total Quality Management has some basic tenets which continueto influence its implementation across corporations such as:

Systematic Approach ProblemProblems or opportunities for improvement are dealt with in

many different ways, but quality organizations use a systematic,database approach to avoid mistakes and to eliminate short termfixes that result in greater problems in the future - TQM is not a"quick fix

Focus on ActionPosters, T-shirt and other promotional items do not improve

quality on their own. Without claims of quality, these promotionalitems become nothing more than great jobs. TQM is not conveyedby slogans, but through the actions of leaders and all employees.


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Accepted and Practiced by All

In order to work , TQM must be integrated into daily operations ofthe entire organization. All must reach the philosophies of TQM because it isnot a departmental or specialist function.

Change in CultureTQM involves many changes in individual thinking and

organizational philosophy, and this does not happen overnight.

Commitment to Top LeadershipWithout commitment from the top, TQM simply will not work,

because its success depends on good leadership. Leaders cannot delegateresponsibility for Total Quality.


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Continuous, systematic ImprovementTQM affects the basic operational systems of an organization and

provides continuous improvement of these and all day-to-day operations.

Long-term CommitmentTQM is infinite, a long term project reading continuous efforts to

improve system adjust to the changing demand of customers.


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Leadership - leaders establish unity of purpose, direction and the

internal environment of the organization. They create theenvironment in which people can become fully involved inachieving the organization's objectives


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Involvement of people - people at all levels are the essence ofan organization and their full involvement enables their abilities tobe used for the organization's benefit

Process approach - a desired result is achieved more efficientlywhen related resources and activities are managed as a process


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System approach to management - identifying,understanding and managing a system of interrelatedprocesses for a given objective contributes to the

effectiveness and efficiency of the organization


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Continual improvement - continual

improvement is a permanent objective of anorganization


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Factual approach to decision making - effectivedecisions are based on the logical and intuitive

analysis of data and information


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Mutually beneficial supplier relationships - mutually beneficialrelationships between the organization and its suppliers enhancethe ability of both organizations to create value


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REFERENCEhttp://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Total-quality-management/

Total Quality Management (TQM): A Model for the

Sustainability of Projects By John N. Morfaw

Documents

Tenets of TQm