Tender Document for

Procurement of Internet Bandwidth

Ramanujan Computing Centre Anna University, Chennai - 600 025.

REQUEST FOR PROPOSAL OBJECTIVE OF THIS RFP

This RFP (Request for Proposal) is issued as a request for the supply and installation of internet

bandwidth for various Internet application services for the university. The following document, in its

entirety, has been developed as both a bid specification to outline the requirements for the works to be

provided, and a basis for proposal submission by the bidder also referred to as the Vendor. THE CLIENT – ANNA UNIVERSITY

Anna University was established on 4th September 1978 as a unitary type of University. It offers

higher education in Engineering, Technology and allied Sciences relevant to the current and projected

needs of the society. Besides promoting research and disseminating knowledge gained there from, it

fosters cooperation between the academic and industrial communities. The University was formed by

bringing together and integrating two well-known technical institutions in the city of Chennai.

Currently the Ramanujan Computing Centre takes care of the high-end computational need and

software support for various departments and all the network requirements of the university. Ramanujan

Computing Centre established the Campus Network on 1G Backbone for the Anna University and

recently upgraded to 10G backbone. A well designed network connecting all the building in the campus

has been established and provides various Internet/Intranet services for all the four campus.

Interconnection of these buildings is on single and multi mode Fiber optic cables and internal cabling is

on cat6 UTP cable.

Internet/Intranet services such as authentication service, e-mail service, DNS service, proxy

service, DHCP service etc. are provided by the Ramanujan Computing Centre. Now, the Ramanujan

Computing Centre wishes to upgrade the internet bandwidth used to provide these services in order to

improve the performance and reliability/availability of the Internet services to the campus users. SCOPE OF THIS PROJECT

Scope of this project is to supply of internet bandwidth and install the same in a way that it

satisfies 100% the functional requirement given in this document. Prices quoted shall be all-inclusive and

represent complete installation at the site. The Bidder shall be responsible for complete implementation

and turnover for acceptance to the client. The Bidder should be a reputed company satisfying the

bidder’s criteria of this RFP.

2

Schedule of Requirement

3

1. ANNA UNIVERSITY MAIN CAMPUS

Sl.No Description of Work

A Supply, Installation and Commissioning of INTERNET BANDWIDTH at Main Campus

A1 INTERNET BANDWIDTH 45 Mbps (1:1)

A2 INTERNET BANDWIDTH 30 Mbps (1:1)

A3 INTERNET BANDWIDTH 20 Mbps (1:1)

A4 Along with required Hardware (for the above Bandwidth)

2. FUNCTIONAL REQUIREMENT

1. ISP should provide 99% uptime promising

2. ISP should provide scalability

3. ISP should provide 24x7 Customer Support

4. ISP should provide Connectivity up to the end-point at the Main Campus, Anna University, Chennai

5. ISP should provide Fast Ethernet handoff to our premises

6. ISP should provide proper maintenance of Bandwidth connectivity and also the equipments

4

Eligibility Criteria And Special Terms And Conditions

5

A. ELIGIBILITY CRITERIA FOR TENDERS:

o The bidder must be a Category- A ISP license & Basic Service Operator License holder. (Provide Document)

o DoT license to set up and operate International gateways.

o The bidder company should be in existence for at least 10 years

o The bidder should have carried out at least 2 similar projects in the last 2 years

o Company should provide major client list (Should be installed and maintained Minimum 20 Mbps)

o Vendor should have organization strength of at least 10 experts/specialists in this field

o The Company or tenderer should have at least one Service Center in Chennai

o The tenderer/tenderer’s group should have a turnover of above Rs. 10 Crores in each of the last three financial years

o Latest income tax clearance and sales tax clearance should be produced along with bid B. SPECIAL TERMS AND CONDITIONS:

1. Delivery Period: The delivery should be made within 15 days from the date of receipt of

purchase order

2. Warranty: All items supplied by the tenderer shall be guaranteed against any defects and the tenderer should provide time-to-time operational maintenance support for a period of one year (On Site comprehensive Warranty). The said warranty should cover all Hardware products & Software. The warranty and service shall be provided directly from the manufacturer. The tenderer shall be liable to rectify any defects that may be found in the equipment supplied for free of cost.

3. Installation: The installation should be done at the Main Campus (Ramanujan Computing

Centre, Anna University, Chennai) at no extra cost

4. Response Time: The response time of the tenderer to attend to any complaint upon receipt of the complaint/information from the user should not be more than 03 hours.

5. The tenderer shall necessarily quote for all the products mentioned in the schedule

otherwise they will be disqualified

6. Internet Service Providers (ISPs) must submit their tender document in the given format and any deviations in the prescribed format/omissions of details called for, will automatically lead to disqualification for the offer/tender from this format will automatically disqualify the offer.

7. The Vendor should agree to supply Client revised quantity of items at the unit price as stated in

the RFP regardless of quantity changes.

8. Anna University reserves the right to cancel the contract under repeated violations of the specified and mutually agreed QoS parameters.

9. Anna University is not responsible for any delay in delivery of equipment

6

Technical Specification

7

I. RELIABILITY ISSUES

Mention the Redundancies incorporated into your IP network:

International Partner Name

Media Type Capacity of the Connection

Routing Path

Number of hops and average roundtrip delay to YAHOO

Number of hops and average roundtrip delay to GOOGLE

II. QOS ISSUES

Packet Transmission Quality

The ISP will designate routers in India and other key countries. The expected average roundtrip transmission delays between these designated routers are to be calibrated as bellow:

Country Upper Limit on Round Trip Delay Packet Loss Percentage

USA UK Singapore Hong Kong Tokyo Australia

Note:

1. These benchmark timings and packet loss percentage figures will serve as reference points during the field experiments periodically conducted by Anna University team once the circuit goes live.

2. The ISP must provide a usage report like MRTG that can be accessed directly by Anna University team.

3. Anna University may conduct field experiments from time to time to ascertain if QoS levels are being maintained. Anna University reserves the right to cancel the contract under repeated violations of the specified and mutually agreed QoS parameters.

III. Customers Premises Equipment (CPE) to be used (Please fill the table below):

Note: Anna University prefers to have direct fibre access / Ethernet which can plug into routers/network

equipment (Provided by us) over Ethernet Interface

CPE will be supplied by the ISP Media Type

Yes/No

Single/Multi Mode Fiber /Ethernet(Choose One)

8

IV. IP ADDRESS

Please fill the table below about IP addresses, IP routing, and Domain Name Service

Note: IP-to-FQDN service is a must. ISPs who do not offer this facility need not apply

Description Main Campus

Number of IP Addresses Provided per link

Minimum 256 required for 45&30 Mbps and 128 required for 20 Mbps

IP Address to FQDN Reverse Mapping Provided

Yes/No

Enabling the voice port for Video Conferencing/Multimedia applications

Yes/No

V. INTERNET SERVICE

a. Major PoPs in India

b. Major Gateways in India

c. Major PoPs in International Level

d. Setup to provide fallback Internet Service

e. Details of direct connectivity with Telecom Operators

f. Support Service

i. Normal support extent to the customer

ii. Technical Support

iii. Details of SLA with client

g. Last mile connectivity

h. National Backbone setup with details of fallback arrangement

9

Commercial Offer

10

MAIN CAMPUS

Link

Capacity

(1:1)

Bandwidth port

Charges per year

(` )

Local Loop

charges

(` )

Installation Charges

(` ) Total yearly charges

(Exclusive of Tax)

(` ) 45 Mbps

30 Mbps

20 Mbps

SERVICE TAXES

Link Capacity

(1:1)

Service Tax on port Charges

(` )

Service Tax on Local Loop

charges (` )

Service Tax on installation Charges

(` )

Total yearly charges (Inclusive of all Taxes)

(` )

45 Mbps

30 Mbps

20 Mbps

11

General Terms & Conditions

12

Vendor/bidder must confirm the following standards in the preparation of the Vendor’s Proposal,

For this tender ‘Two Cover System Procedure’ as per open competitive bidding is adopted.

Each bid will be treated and evaluated separately.

Sealed Bid clearly marked as “ORIGINAL” should consists of following two separate and

independent parts i.e. 1) Technical Proposal 2) Financial Proposal and should be clearly

marked as Technical Proposal/Financial Proposal in bold and affixed to each envelope at a clearly

visible location.

Technical Proposal

Technical Proposal must include the complete solution proposed by the Vendor with filled-in

specification sheets marked in the compliance column.

If the specification sheets ask for providing any details, those should be provided as attachment to

the Technical Proposal. Financial Proposal

Financial Proposal will include the prices quoted for each equipment with unit cost as per the

requirement.

The quoted prices must be exclusive of all taxes, delivery at the required locations at your own

risk and cost.

All prices to be quoted in Indian Rupees, and must clearly state all applicable taxes separately.

EMD: The Bidder shall furnish Rs.50,000/- of the value towards the Earnest Money Deposit

(EMD) in the form of DD from any nationalized bank drawn in the Favour of “The Registrar, Anna

University, Chennai-25” payable at Chennai, Valid for six months should be enclosed in a

separate envelope along with technical proposal. No Bid shall be entertained without Earnest

Money Deposit (EMD).

Bank Guarantee: The successful tenderer should furnish to the tune of 10% of the total value of

the project before releasing the purchase order.

13

It is mandatory that the Bidders provide the following documents and information with respect to its relationship with Principal

Copy of the Principal’s Certification (along with its validity period), authorizing the Vendor as local

partner/representative in India to offer equipment and internet services.

Duration (at least 3 years) and scope of association in the current capacity with the Principal

Special Terms and conditions,

Anna University reserves the right to reject any or all Bids/offers without assigning any reason or

cancel the process at anytime.

Anna University reserves the right to increase/decrease the quantity of item/scope of the work.

Any Proposal or Bid received after Bid submission date and time will not be considered.

The Bidder shall provide the following information

Number of engineers and technical staff

in Vendor’s office

Profile of technical staff with relevant

experience

Problem reporting procedure and fault

response time in hours for fault rectification.

Compliance Eligibility of the Bidder Yes / No

Remarks

The bidder should have consistent

minimum turnover of Rs. 10 Crores per annum

for the last three Years.

The bidder should have the presence for

a minimum period of 10 years in the Internet

Service Provider in India

The Bidder must provide at least two references

of installation and maintenance of internet

bandwidth connectivity

The bidder should have the valid sales tax /

TIN / Service Tax Registration number

14

Bidder Details:

Address

Contact Person

E-Mail

Phone

Mobile

FAX

Date of Establishment in India

Turnover in the last 3 Years (Valid Documentary evidence is mandatory)

Number of similar projects executed in the last two years ( valid documentary evidence is mandatory ) – Maximum 45 Mbps

Note:

The bidder should produce documentary support for the above. Only those who satisfy the above

criteria are eligible to bid for this project and will be considered for further participation.

References – Two references for wireless installation and maintenance by the Bidder

Sl.No Client Details Date of the

Purchase Order Completion

Date Copy of the Project

1 Address

Contact Person:

E-Mail:

Phone:

Mobile:

FAX:

For verification,

copies of order &

Completion

certificate from

client are required

2

15

CALENDAR OF EVENTS:

1. Tender Document issuing Date : 22.06.2011

2.

Tender Document submission date and time :

07.07.2011 at 1.00 p.m

3.

Technical Bid opening date and time :

07.07.2011 at 3.00 p.m

4.

Venue :

RCC, Anna University Chennai

OFFICIAL CONTACT:

The Director Phone: 44 - 2235 8003

Ramanujan Computing Centre FAX : 44 – 2220 1160

Anna University E-Mail: tender@annauniv.edu

Chennai – 600 025.

16