Tendencias y Estrategia de Tivoli en Mainframegsesp.gse.org/noticias/2007/0226-relanzado - 48/4mainframe.pdf · Tendencias y Estrategia de Tivoli en Mainframe Félix Merchán Arellano

© 2006 IBM Corporation

Tendencias y Estrategia deTivoli en Mainframe

Félix Merchán ArellanoIBM Tivoli Sales Manager – SPGIT IMT

© 2006 IBM Corporation2

IT Challenges and System z

IBM System z and IT Service Management

New Versions of Tivoli Products in Z

Agenda

“What matters is how satisfied customers are, how c osts are being saved on the supplier side, and how to allow for more creativity and added value at all levels of the organization.” --Erik Brynjolfsson, Director of the Center for eBu siness at MIT


IT Service Management and System z

� ITSM: Logical evolution of Systems Management:− Management focus shifting from IT resources to business

services− Resources becoming more autonomic− Processes need to be more than just paper

� instantiated as automated workflows to ensure compliance and consistency

� No better foundation for ITSM than System z− In the face of constant change, System z remains an

effective and efficient platform− High availability …resiliency….transactional performance

and security− Low total cost of ownership

� We’re committed to bringing System z solutions that:− Expand System z capabilities while enhancing its proven

strengths− Reduce the costs associated with operations and systems

management


� Change: Market demands, workloads, service levels

� Compliance: Regulations, security, audit capabilities

� Complexity: Heterogeneous resources, organizational silos, composite applications

� Cost: Management and administration

Challenges are coming from many fronts:

“We’re trying to resolve a huge morass of IT complexity, while demand for our services keeps going up. We’re getting hit from both sides. So what are we doing about it? We’re delivering an adaptive IT organization that provides services on demand to support the needs of the business.” –– George Surdu, Director, Global Information Technology Infrastructure, Ford Motor Company, September 2005

IT Organizations Face Tremendous Challenges


� IT is completely intertwined with business processes

� Compliance initiatives demonstrate increased reliance on IT− Identity and access management− Data protection, retention and archiving− Change management

� Serious consequences increase focus− Sarbanes-Oxley− Basel II Accord− Patriot Act− HIPAA

Reasons Behind the Revolt:

Compliance Initiatives Stress IT / Business Linkage


Actual Application Architecture for Consumer Electronics Company

Reasons Behind the Revolt:

Architectural Complexity Reduces IT Efficiency and Effectiveness and Exposes Organizational Complexity


wwwLa

bor

Cos

t

Sense Isolate EvaluateDiagnose Take Action Time

Availability Management

Change Management

Change Management

Security Management

Service Level Management

Information Lifecycle Management

Release Management

Application Experts and

Tools

DatabaseExperts

and Tools

Desktop Experts

and Tools

NetworkExperts

and Tools

Server Experts

and Tools

Mainframe Experts

and Tools

Storage Experts

and Tools

Managing composite applications across IT silos is major challenge

Organizational Complexity Compounds the Problem


IT Infrastructure Trends – Rising Operational Costs

Cost of management & administration

New server spending 1996 2000 2004 2008

$

Managing volatility, complexity and compliance measures have boosted operational costs ... at the expense of new initiatives.

� 70% of CIO budget is labor

� $325B in operations labor by 2008

� Application development will decline at -10% CGR to 2008


Pulling Down the Labor Cost Curve with System z

200

220

240

260

280

300

320

340

2005 2006 2007 2008

$ B

illio

ns

How can we reduce the cost of operational labor, and refocus the investment for the benefit of the business?

• Process - System z has historically encouraged and embraced process automation

• Knowledge – 40 years of experience and discipline

• Technology – World class technology delivering resilience, security and transactional performance


IT Process ManagementProcess

Knowledge

Technology

Process is part of the System z DNA. The automation of business processes has been performed with System z for decades.

System z Core Competencies

With 40 years of experience, no other platform embodies the discipline, knowledge and skills of System z

System z has established itself as the most available, secure and capable platform ever deployed


� Open and federated Change and Configuration Management Database (CCMDB)

� Proven technology for integrating ‘Process to Product’ -- including third-party vendors

� Based on self-managing autonomic technologies and best practices such as ITIL and eTOM

� Built on an SOA architecture, and can manage and secure SOA environments

The industry’s most comprehensive set of products, services and solutions

Change and ConfigurationManagement Database (CCMDB)

Server, Network and Device

Management

StorageManagement

SecurityManagement

Business Application

Management

Service Delivery

& SupportService

DeploymentInformation

ManagementBusinessResilience

IT CRM & Business

Management

IBM IT Service Management

IT Operational Management Products

IT Service Management Platform

IT Process Management Products

Best Practices

IBM IT Service Management – Innovation that Matters


IT Process Managers Bridge Organizational Silos


Best Practices


Available Now!Available Now!

Service Delivery

& SupportService

DeploymentInformation

ManagementBusinessResilience

IT CRM & Business

Management

� Automates IT management processes for rapid responsiveness and greater flexibility

� Based on experience applying ITIL, eTOM, CoBIT and CMMI in customer environments

� Extends autonomic computing technology experience to people, processes and information

Available in 2H 2006!Available in 2H 2006!

Availability Process Manager

Release Process Manager

Storage Process Manager

Capacity Process Manager

Financial Assessment

Process Manager

Future DirectionsFuture Directions

SecurityProcess Manager

Service LevelProcess Manager

AssetProcess Manager

Change andConfiguration Management

(embedded in the CCMDB)

Service Continuity

Process Manager




Best Practices


TaskAutomation

ProcessAutomation

Human Driven

Tool Automated

CMDB CMDB

IBM Tivoli OMEGAMON XE

Launch from Service Desk

Shared data

Assess Services Impacted

Assess SLA/OLA

Assess Failing

Component




Best Practices

IBM IT Service ManagementIBM IT Service Management

Tivoli Enterprise Console

IBM Tivoli Monitoring

Tivoli Service Level Advisor

Tivoli Enterprise PortalIn ITM or OMEGAMON

TBSM/RAD

Tivoli Service Level Advisor

Composite Application Manager

TBSM/RAD

Example Scenario

Determine Business Impact

IBM Tivoli Availability Process Manager

Identify the Starting CI

Summary


Products include:

� Tivoli Access Manager Family

� Tivoli Identity Manager Family

� Tivoli Federated Identity Manager Family

� Tivoli Directory Server

� Tivoli Directory Integrator Family

� Security Compliance Manager

� Tivoli Security Operations Manager

Security Management

Products include:

� Tivoli Storage Manager

� Tivoli Continuous Data Protection for Files

� TotalStorage Productivity Center

Storage Management

Products include:

� Tivoli Enterprise Console

� Tivoli Monitoring Family

� Tivoli OMEGAMON Family

� Tivoli NetView Family

� Tivoli Remote Control

� Tivoli System Automation Family

� Tivoli Workload Scheduler Family

� Tivoli Provisioning Manager

� Tivoli Configuration Manager

� Tivoli Decision Support for z/OS

� Netcool/OMNIbus

� Netcool/Proviso

� Netcool/Precision

� Netcool/Monitors

Server, Network & Device

Management

Products include:

� Tivoli Composite Application Manager Family

� Tivoli Business Systems Manager

� Tivoli Intelligent Orchestrator

� Tivoli Service Level Advisor

� Tivoli Contract Compliance Manager

� Tivoli License Compliance Manager Family

� Netcool/Impact

� Netcool/RAD

Business Application

Management


Tivoli Product PortfolioAvailable TODAY!

Integrated across silos through the ITSM platform to the IT process management products





Best Practices


CCMDB and System z: System z Discovery

� Tivoli Enterprise Portal Discovery Library Adapter − Resources: All managed systems, including distributed agents

and OMEGAMON XE mainframe agents� Attributes such as URL for context sensitive launch into TEP

− Designed to be as easy as possible to deploy and run.� No special customization needed. � Leverages ITM V6.1 common shared services

� z/OS Discovery Library Adapter (Beta)

− Resources: System z Machine, LPAR, z/OS, Address Spaces including IMS, DB2, CICS, MQ, WAS� Attributes such as Release, MSU Capacity

− Designed to be as easy as possible to deploy and run.� No special customization needed. � No special prerequisites just a working z/OS system


Demonstrating our continued commitment

Best Practices

IBM service management

Operational management

Service management platform

Process management

Best practices and services

Network performance and wirelessNetwork management

Service management for converged networks

Service asset management

IT asset management andenterprise asset management

Software asset management

Service deployment

Automated provisioning Service delivery and support

Change and configuration management

Governance and security

Software usage metering Log management andasset monitoring

Internet security


License

Compliance

Manager for

z/OS v4.1

System

Automation

for z/OS 3.1

Composite

Application

Manager for R.T.

Tracking V6.1

NetView on

z/OS v5.2

IBM Tivoli

Monitoring

v6.1

System

Automation for

Multiplatforms

v2.2

OMEGAMON

XE on z/OS

v4.1.0

Tivoli

Enterprise

Console v3.9

Composite

Application

Manager for

WebSphere V6.1

Composite

Application

Manager for

SOA V6.1

Workload

Scheduler for

z/OS 8.3

Contract

Compliance

Manager v3.7

Usage and

Accounting

Manager v6.1

OMEGAMON

XE for DB2

PE/PM v4.1.0

OMEGAMON

XE for

Storage

v4.1.0

OMEGAMON

XE for MF

Networks

v4.1.0

OMEGAMON

XE for CICS

& IMS v4.1.0

Executive Dashboard

Service Level Reporting

End to End Management from Tivoli System z Portfolio


New Versions of Tivoli z/ProductsNew Versions of Tivoli z/Products


MonitoringIBM Tivoli OMEGAMON XE

− z/OS V4.1.0 (First Quarter 2007 availability)

− CICS on z/OS V4.1.0 − IMS on z/OS V4.1.0 − DB2 Performance Expert on z/OS V4.1.0 − DB2 Performance Monitor on z/OS V4.1.0 − Mainframe Networks V4.1.0 − Storage on z/OS V4.1.0 − z/VM and Linux V4.1.0

� IBM OMEGAMON z/OS Management Console V4.1.0 (First Quarter 2007 availability)

� Installation and Customization Assistance Tool (ICAT) V3.1.0 – a component with OMEGAMON products

� Tivoli NetView for z/OS V5.2 Sparkler Release

� Web Access v1.3 for InfoMan Sparkler Release

New Releases of IBM Tivoli ProductsGA during 4Q06 except as noted


Application Management� IBM Tivoli Composite Application Manager (ITCAM)

− WebSphere V6.1 and ITCAM for J2EE V6.1− SOA V6.1− Response Time Tracking V6.1 (Available now)

Automation� IBM Tivoli System Automation

− z/OS 3.1 – sparkler for TWS integration− Multiplatforms v2.2

� Tivoli Workload Scheduler − z/OS v8.2 – sparkler for TSA integration− z/OS v8.3

New Releases of IBM Tivoli ProductsGA during 4Q06 except as noted


Job Scheduling Console

Job Scheduling Console

TWS Agents

AIX, HP, Solaris, Windows, Linux, OS/400, z/OS…

TWS Business Agents

SAP PeopleSoft Oracle

TWS Dynamic Workload Broker

New in 2006

Scheduling Web UINew in 2006

Scheduling Web UINew in 2006

End to End Job Scheduling

TWS Servers

z/OS based Distributed

Tivoli Enterprise Portal

New in 2006

Tivoli Enterprise Portal

New in 2006

� Single solution to integrate workloadsfrom multiple applications, across multiple platforms.

� Improves availability and integrity of production systems

� High Availability and Fault Tolerant architecture.

� Dynamic real-time workload automation in addition to traditional calendar and event-based scheduling

� New Critical Path Monitoring and management feature for TWS

� New TEP integration to monitor the status of TWS critical jobs

� Enhanced TWS-WLM integration to support new WLM scheduling features

IBM Tivoli Workload Scheduler


System Automation & NetView for z/OS

� Enhanced Tivoli System Automation on z/OS (TSA) integration with Tivoli Workload Scheduler (TWS) − Issue TSA commands from within the TWS console− TEP launch in context to TSA

� TSA Multiplatform provides integration with IBM High Availability Cluster Multiprocessing (HACMP) and Microsoft Server Cluster Service (MSCS)− Centrally manage high availability for composite applications running

in heterogeneous environments

� Tivoli NetView on z/OS enhanced TEP integration − With OMEGAMON XE for Mainframe Networks and new

interoperability with OMEGAMON XE for z/OS, DB2 PE/PM, and CICS


� Delivered CCMDB TEP Discovery Library Adapter

� Added Globalization to Group 1 languages− French, German, Italian, Spanish, Portuguese, Chinese (simple &

traditional), Japanese, Korean

� Extended Interoperability via Dynamic Workspace Link ing− intelligently link to other workspaces using the context available at the

time of link execution to reduce problem resolution time

� Added z9 Integrated Information Processor (zIIP) monit oring in OMEGAMON XE on z/OS & XE on DB2 PE/PM on z/OS− Day 1 support via service for OMEGAMON XE z/OS and DB2 PE/PM

V3.1.0 via PTF and enhanced support in 4.1.0− zIIP address spaces, service classes, LPAR data, DDF server thread

data, workloads eligible for zIIP that are running on standard CPUs

Major New Common OMEGAMON Capabilities


Major New Common OMEGAMON Capabilities (Cont)

� Extended Tivoli Data Warehouse (TDW) with support for Pruning and Aggregation− Automatic deletion of data and consolidated reporting by groups,

dates, etc.

� Added IBM Support Assistant� Plug-ins to improve product support

� Added Problem Determination Guides− Help customers diagnose and solve operational problems

� Support for Agent Versioning added− Multi-product version support enable incremental deployment of

OMEGAMON 4.1.0 products

� IBM Customization Assist Tool (ICAT) enhanced to si mplify SMP/E and Run Time Environment (RTE) installation an d deployment


Dynamic Workspace Linking Functionality

OMEGAMON XEfor z/OS 4.1.0

OMEGAMON XEfor Storage 4.1.0

OMEGAMON XEfor IMS on z/OS 4.1.0

OMEGAMON XEfor CICS on z/OS 4.1.0

OMEGAMON XE for DB2 PE/PM z/OS 4.1.0

OMEGAMON XE forMainframe Networks 4.1.0

Problem: How do I quickly find a potential problemthat requires multiple monitoring products?

Scenario: Dynamically link in context from CICS transaction to the associated DB2 thread

Solution: Dynamic Workspace LinkingProduct provided links & user customized

OMEGAMON z/OS Management Console 4.1.0


OMEGAMON XE on z/OS v4.1.0 Highlights

� zIIP processor usage and reporting – also back fit in v3.1.0 (July)

� Basic RMF III launch, optional RMF collection for CF data

Availability 1Q2007

� Integration:− Linking from OM XE DB2 PE/PM to OM XE on z/OS (enclave), DWL to

OMEGAMON XEs, and z/OS Management Console (zMC)

� Added to XE interface from CUA− I/O rate by address space − Real Storage information

� Tape drive situation support

� z/OS Exploitation− Coupling Facility structure duplexing reporting− Plex wide zAAP support

� Converged OM XE for USS into OM XE on z/OS


zAAP / zIIP ReportingSame changes to: Address Spaces Workspace for Service Class

Address Spaces Workspace for Service Class Period


OMEGAMON XE for CICS on z/OS v4.1.0 Highlights

� Enhanced CICS TS Support− URIMAP summary, global counts and details for CICS web

clients− Web Service analysis reports for Web Service Details, Virtual

Host Detail, Pipeline Detail, Document Template Detail

Availability 4Q2006

− Business Transaction Services (BTS) support for long running processes− Recovery Manager reporting for application performance tuning− Enqueue pool details for recovery− Enterprise Java analysis reporting

� Dynamic Workspace Linking− CICS Transaction -> DB2 Thread, CICS Transaction Analysis data, − DB2 Thread Exception Detail reports

� CUA Migration to XE – Service Level Analysis (SLA) and Application Trace Facility (ATF)

� Integration with CICS PA


OMEGAMON XE for IMS on z/OS v4.10 Highlights

� TRF reporting improvements− Increased precision expanding transactions to the millisecond

� DL/I call reporting for full function and Fast Path W FI regions

Availability 4Q2006

− Accumulation of all call types issued by an application during transaction processing

� HALDB support− DB summaries, partition details, VSAM / OSAM statistics

� DBCTL detailed thread reporting for monitoring activity− Allows detection and prevention of application bottlenecks and response time

problems.

� Enhanced IMS Connect reporting− Provides summary of transaction performance, details about every transaction

processed and auto-discovery of IMS Connect tasks

� Product provided Dynamic Workspace Links (DWL) to OMEGA MON DB2 and CICS


OMEGAMON XE for DB2 PM/PE on z/OS v4.1.0 Highlights

� Support for zIIP processor usage

� New DB2 Top Ten Volume reports for the System z9 pla tform

� DB2 version 9 day one support

• Enhanced Thread Overview• Show additional LOCK information and Changed Pages in all Group

Buffer Pools

• DWL for enclave to OMEGAMON XE on z/OS, OMEGAMON XE for CICS on z/OS and OMEGAMON XE for IMS on z/OS.

Availability 4Q2006


OMEGAMON XE for Storage on z/OS v4.10 Highlights

IBM Confidential

� New storage toolkit for DFHSM and DFDSS functions− Database administrators can quickly and easily create

commands or schedule actions to maintain and administer DASD storage via the TEP

Availability 4Q2006

� Top ten volume reports

� New dataset attribute database− Granular and versatile reporting capabilities at the dataset level that can be

administered via the new storage toolkit function

� New problem solving workspaces adding to your problem determination capabilities− Intelligent situation analysis

� Integration:− DWL to other OMEGAMON XE on z/OS

− Launch of Total Productivity Center (TPC)


OMEGAMON XE for Mainframe Networks on z/OS v4.1.0 Highlights

� New performance reports− VTAM buffer pool and address space workspaces

� Enhanced FTP records− Provided by the z/OS Communications Server Network Management Interface

resulting in performance improvement

� TN3270 server session workspaces provide performance and availability metrics for systems running z/OS version 1. 8

• Advanced historical reporting• Available using both new Tivoli Enterprise Portal workspaces and SQL queries

against the Tivoli Data Warehouse database• DBCTL detailed thread reporting for monitoring activity allowing the detection and

prevention of application bottlenecks and response time problems

• Enhancements to Enterprise Extender (EE) reporting and High Performance Router (HPR) connections

• DWL to OMEGAMON XE on z/OS and NetView on z/OS for extended integration

Availability 4Q2006


OMEGAMON XE for z/VM and Linux v4.1.0

� Combined offering to monitors z/VM and Linux on System z

� Provides workspaces that display� Overall System Health� Workload metrics for logged-in users� Individual device metrics� LPAR Data

Availability 1Q2007

New!

� Composite views of Linux on z running on VM

� Integrated with the VM Performance Toolkit


Modernizing the “Face” of z/OS

The way it’s been

Expert-friendly, long learning curve for people new to platform

• Multiple UIs – no central system management portal

• Many interfaces not known to those new to System z

• Manual tasks requiring extensive documentation

� Central z/OS management portal� Simplified, automated task-oriented

mgmt interface, with integrated user assistance

� Modern look & feel; more familiar to those new to platform

� Focus on customer goals� Optional for those who prefer traditional

interfaces

The way it can be


Simplifying z/OS Operations Using OMEGAMON and Tivoli Enterprise Portal Technology - New management console

• Simplify z/OS management for the new generation of IT professionals

• Automating, eliminating, and streamlining tasks

• Easily upgradeable to full OMEGAMON solutions

Value

• Task oriented approach with GUI front end

• z/OS Health Checker data plus Tivoli Enterprise Portal base capabilities

– Situations– Expert Advice & Take Action

• Configuration status metrics for z/OS resources displayed using Tivoli Enterprise Portal

– Improved ease-of-use of z/OS management

– Value-add upgrades to comprehensive Tivoli Monitoring Services products

Capabilities

• Available for no charge to z/OS customers

• z/OS 1.4 and higher


IBM OMEGAMON z/OS Management Console

� Eliminates having to remember complex DISPLAY commands� Visualizes status of sysplex resources and Health Checks� Shipped 1.1.0 December 2005� Shipped 1.1.1 with ITM V6 support March 2006


OMEGAMON zMC : Configuration Health Checks


IBM OMEGAMON z/OS Management Console v4.10Highlights

� Coupling Facility status details

� Coupling Facility Resource Manager (CFRM) status for contention issues

• LPAR Cluster status details

• Unix System Services data and processes reports

• DWL to OMEGAMON XE on z/OS for better integration and problem determination

IBM Confidential

Availability 1Q2007


IBM Best Practices and Implementation Support

IBM Tivoli Unified Process• IBM Process Reference Model for IT incorporates ITIL,

COBIT, and IBM best practice processes in a complete, cohesive model

• Tools Mentor - make ITIL actionable!

Open Process Automation Library (OPAL)• Comprehensive online catalog of more than300 validated

product extensions

IBM Global Technology Services• Innovation Workshops• Infrastructure Services Readiness Engagement• IT Service Management Design• Implementation Services

Ecosystem of System Integrators and Business Partne rs• Vision Creation Workshops and Readiness Assessments• ITIL Process Design• Consulting and outsourcing services• Implementation and deployment services




Best Practices



Technology

Process

PeopleInformationIT Service

Management

Summary

� IBM Tivoli is committed to bringing System z soluti ons that:− Expand System z capabilities while enhancing its proven

strengths− Reduce the costs associated with operational and systems

management

� Integrate and Interoperate− Maintaining our leadership in enhancing System z hardware and

software to integrate and interoperate with new platforms and applications

� End-to-End Solutions− Providing End-to-End management solutions to find and fix

problems quickly, leveraging System z and Tivoli solutions

� ITSM Solutions− Delivering ITSM solutions that can meet your key IT challenges

cost effectively

Documents

Tendencias y Estrategia de Tivoli en Mainframegsesp.gse.org/noticias/2007/0226-relanzado - 48/4mainframe.pdf · Tendencias y Estrategia de Tivoli en Mainframe Félix Merchán Arellano