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TENANT GUIDE
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Welcome to Patriot Place,
Patriot Place is one of the most unique, exciting, and most visited retail developments in
New England and across the country. Adjacent to Gillette Stadium, home of the 6 time world
champion New England Patriots, the New England Revolution, and conveniently located between
Boston and Providence. Patriot Place provides 1.2 million square feet of retail, dining and
entertainment venues, and more.
Patriot Place was designed to be a gathering place for friends, family and New England fans
of all ages, created as an extension of and a daily compliment to Gillette Stadium. Planned as a
mixed-use, pedestrian friendly environment, Patriot Place is comprised of buildings designed around
a series of plazas and open spaces. The buildings and open spaces provide distinct activity centers
and experiences for our guests visiting to enjoy our shops, restaurants and entertainment venues,
those coming to a stadium event as well as the people who work here year round.
There are two retail components to the center. The South Marketplace includes the regional
draws of larger format retailers and the North Marketplace adds the convenience of a wide variety of
smaller format retail, entertainment venues, and the region’s finest restaurants in a New England
style streetscape environment.
Our objective at Patriot Place is to offer all tenants and visitors the most safe, enjoyable and
accessible environment possible. This tenant guide should be used as resource for any questions you
may have about your tenancy at Patriot Place. The tenant guide will be updated periodically with
additions and/or revised information to keep you up to date with the most current information.
Please keep in mind that the information in this tenant guide is general for all Patriot Place tenants
and in some cases may differ from your lease. Whenever there is a difference the information in
your specific lease takes precedence over this manual.
If you have any comments, ideas, or questions please feel free to contact the Patriot Place
Management Office.
Our management team is excited to have you as a tenant of Patriot Place and we look
forward to working with you to help make your business as successful as you planned it to be and
more!
Sincerely, Brian J. Earley General Manager Patriot Place
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Table of Contents
Patriot Place General Information .............................................................................................................. 4-6
Patriot Place Emergency Information and Policies ................................................................................ 7-11
Patriot Place Building Operations and Services .................................................................................... 12-17
Patriot Place Site Access & Parking ....................................................................................................... 18-19
Emergency Contact Form .............................................................................................................................. 20
Patriot Place Marketing & Advertising .................................................................................................. 21-33
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Patriot Place General Information
Management Office The Management Office is located in the North Retail Center between
Bar Louie and Skipjack’s.
Patriot Place Management Office
2 Patriot Place Foxborough, MA 02035 Phone: (508) 203-2100
Fax: (508) 203-2117
Management Office Hours Monday-Friday 9:00am-6:00pm
Saturday 10:00am-6:00pm Off Hours Contact - Patriot Place Security (508) 203-2120
Patriot Place Retail Hours
North Retail: Monday – Saturday 10AM-9PM
Sunday 10AM-7PM *Restaurant hours may vary
South Retail:
South retail hours vary by tenant. Please visit www.patriot-place.com for store hours.
*Hours are subject to change
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Patriot Place Management Team
General Manager Director of Operations Director of Marketing
Brian Earley Phone: (508) 203-2105 Cell: (508) 958-2654 E-mail: [email protected] Chris Wheeler Phone: (508) 203-2106 Cell: (781) 760-6972 E-mail: [email protected] Diana Griffin Phone: (508) 203-2199 Cell: (774) 254-6167 E-Mail: [email protected]
General Patriot Place Contact Information Patriot Place Customer Service: Patriot Place Leasing:
Public Phone: (508) 203-2100 Tenant Services Phone: (508) 203-2101 Fax: (508) 203-2117 E-mail: [email protected] Real Estate Leasing Director Phone: (508) 384-9179
Patriot Place Security: Phone: (508) 203-2120 E-mail: [email protected]
EML PAYMENTS ASSISTANCE: (*formerly Store Financial)
For questions concerning Patriot Place gift cards, you can contact 24 hour support at 1-800-755-8713.
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Stay Connected with Patriot Place via Tenant Resources On www.Patriot-Place.com
Tenant Resources on www.patriot-place.com is a section of the website that is only available to
Patriot Place tenants. It should be used as a reference for all tenants as needed. Tenant Resources
will provide an updated event calendar, newsletter, important reminders and more. This page should
also be used for work order requests, event day parking passes and access to Patriot Place contact
information. Tenant Resources can also be used to post special offers and discounts as well as career
opportunities on the website.
The tenant resources link is a white link that can be found at the bottom of the Patriot Place
homepage. To access this portion of the website you will need to enter a username and password. If
you have not received a username and password please contact the Patriot Place Management Office
(508) 203-2100.
One Call Now - Automated Notification System
Patriot Place uses the One Call Now automated notification system to keep tenants up to date in the
event of an emergency or weather related event. . This system is used to provide tenants with the
most up to date information via telephone and/or email. Please make sure to keep Patriot Place
Management office updated with any changes to emergency contact information so that these alerts
continue to reach the correct individuals.
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Patriot Place Security
Patriot Place onsite security is provide by TeamOps LLC. TeamOps is a Kraft Group company and is responsible for preserving the integrity of the center and Gillette Stadium. The Patriot Place security phone number should be stored as a speed dial on the store phone to enable one button dialing. A 911 call from a cellular phone will connect to the State Police not Foxborough Police. It is advisable for any employee that relies on a cellular as a means of communications to program both the Foxborough Police Department's emergency phone number (508) 543-1232 and the Patriot Place Security phone number (508) 203-2120 into their cellular phones as speed dials.
TeamOps LLC’s role is defined as follows:
Patrol all common areas of the center to include: • Loading Docks • Service Corridors • Parking Lots • Public Restrooms • All Public Areas
Observe and report all occurrences to the Patriot Place Security Command Center
Initiate and manage the emergency operations plan for the center
Coordinate the security for all events in the common spaces within and around Patriot Place
Inform Patriot Place Management Office of tenant issues such as: • Employee Parking • Improper Signage • Improper Trash Disposal • Smoking violations • Safety violations and concerns • Security concerns • Other unusual occurrences
Please note that Patriot Place Security is not responsible for the following:
Store inventories
Store keys
Settling store and or customer disputes
Watching suspicious persons within a tenant space
Advising people of their legal rights
Apprehending shoplifters
Anything within a tenants leased space
Patriot Place Emergency Procedures Shoplifting Patriot Place Security will at no time apprehend shoplifters within any tenant-controlled space. If your store is a victim of shoplifting, Patriot Place Security asks that you follow the procedure outlined below.
Immediately contact the Foxborough Police Department (508) 543-4343
Contact the Patriot Place Security Office (508) 203-2120 • Security will monitor the situation with the surveillance system and assist the Police
in locating the shoplifter should they flee the scene and enter the surrounding parking lots
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• Security will dispatch a security representative to your store’s location to oversee the store and shoplifters interaction/dialog. “Patriot Place Security will not conduct any apprehensions.”
Disorderly Guest(s)
In the event that you feel uncomfortable with a customer(s), the customer(s) is acting suspiciously, or feel that customer(s) may react aggressively to a refusal of service, please follow the procedure outlined below. If your staff or guests are in immediate danger to personal safety call 911 immediately.
1. Call Patriot Place Security at (508) 203-2120.
2. Inform the officer answering the phone what store or venue you are calling from and that you wish to place a "Priority Order". There is no need at this point to provide any other information.
3. The security officer will also ask you a couple of questions that can and should be answered with a yes or a no.
o Are you in danger?
o Have you been threatened?
o Is the person standing within hearing distance?
o Can you get to a safe location?
4. The security officer will immediately dispatch a security officer to your store. If there is a Foxborough Police detail on site, security will also dispatch the detail commander and team to your door.
5. The security officers responding to your store will enter the store and observe the situation. If you are managing the customer, security will not get involved unless you request assistance. If the responding officer feels that the situation may escalate, he/she will intervene and attempt to de-escalate the matter. Patriot Place Security will notify Foxborough Police if necessary.
6. If at any time you feel threatened or in danger please do not hesitate to call 911 and if possible Patriot Place Security at (508) 203-2120.
Fire Alarm Procedure: In the event that a fire alarm is activated, all tenants shall follow the procedure outlined below:
Contact the Foxborough Fire Department (911) & Patriot Place Security (508-203-2120) and inform them of the situation.
With your store staff, kindly inform your customers that the building is being evacuated and after the fire department clears the alarm they will be allowed to reenter.
Patriot Place Security will dispatch security representative(s) to assist you with the evacuation of your store. Please note that security will also evacuate abutting spaces in the event the alarm is for a real fire.
The security of individual buildings will always remain the responsibility of the individual building’s management.
Store management, employees and their customers will be allowed to reenter the store only after receiving the all clear from the fire department. Even if the strobes and sirens have stopped you must wait for the all clear from the fire department before reentering the building.
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Missing Child
Due to the nature and sensitivity of the issue all security staff and many tenants will be involved in the location and safe return of a lost child. If any tenant is approached by a patron with a missing child report they should immediately contact Patriot Place Security (508) 203-2120. Tenants should keep the child safe and never release a child until Patriot Place Security arrives.
Below you will find some typical signs of distress to look for when searching for a lost child:
Crying
Struggling against adult
Looking around in fear
Resisting movement
Asking, “Where are we going?”
Calling for, “Mommy” or “Daddy”
Squeezing eyes shut forcefully
Medical Emergency: Medical emergencies involve occurrences, which require EMS assistance. The following procedure will help guide you through a medical emergency should one occur:
Immediately contact Foxborough Fire (911) and Patriot Place Security (508) 203-2120.
Keep all customers away from the person in need of medical attention unless they are administering medical care.
Patriot Place Security will dispatch security representatives to the scene to assist until Foxborough Fire arrives on site.
Patriot Place Security and store management will assist medical personnel as directed.
First Aid stations are available in the Patriot Place Security Office and the Patriot Place Management Office.
Facility Emergency Procedure: Situations described as facility emergencies are water leaks, power outages, and or failure of equipment. All facility emergencies need to be immediately addressed by the facilities department (508) 203-2100 and if needed, external agencies. In the event of a facility emergency, tenants shall follow the procedure listed below:
Contact Patriot Place Security (508) 203-2120 and inform them of the situation.
If emergency personnel are needed, Patriot Place Security will contact the appropriate agency.
Patriot Place Security will dispatch security representatives to the area as they will be responsible for securing the affected area and initiating the evacuation plan should the need arise.
Once facilities and/or emergency personnel arrive on site, store management and security will assist as directed.
Evacuation Protocol In the event of an evacuation of your building, Patriot Place Security asks that your store’s management and employees follow the procedure outlined below.
Store management shall make an announcement in their store/restaurant informing all customers that the building is being evacuated and that they are to exit via their closest available exit. Customers should be advised to go directly to their vehicles.
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Store management and employees are to conduct a quick and thorough sweep of the store to ensure all customers have exited.
Once the building has been cleared, all store employees and management are to vacate the building. (The security of individual buildings will always remain the responsibility of the individual building’s management.)
Once at the rally point, store management and or their designee are to conduct a head count and report any missing employees to Patriot Place Security.
All management and employees are to wait at their assigned rally points until the Foxborough Fire Department gives the all clear to reenter the premises.
Emergency Weather Policy Patriot Place utilizes the One Call Now automated notification system. In the event of a weather related emergency, closing or delay, this system will be used to provide tenants with the most up to date information relative to closings or delays. Suspicious Packages: The actions on finding a suspicious package and reporting it to the appropriate people is crucial in avoiding an unnecessary escalation of the situation. The Suspicious package procedure detailed below will guide you through the stages from finding the suspicious package to the removal of the package by emergency personnel. Upon finding a suspicious package, security asks that you follow the following procedure:
When a suspicious package is found, do not attempt to move the bag/package.
If people are in the immediate area, ask whether the package belongs to them.
Maintain visual contact of the package and ensure no one touches or moves the package.
If someone claims the bag/package, inform him or her not to leave a package unattended in the future. If no one claims the package, proceed to the next step.
Move away from the bag/package and call Patriot Place Security at (508) 203-2120. The area around the package is to be secured after calling the Patriot Place Security. If you contact 911 first, please be sure to call or have an associate contact Patriot Place Security.
Patriot Place Security will immediately dispatch security representatives to the location of the bag/package.
Upon arrival of emergency personnel, Patriot Place Security and store management will support the responding agency(s) as directed.
If emergency personnel declare the bag/package to be harmless, Patriot Place Security will dispose of the bag/package as directed by the responding agency(s). If the bag/package presents a danger, Patriot Place Security will initiate the evacuation protocol.
*Note: At no time are store employees and or management to handle the suspicious bag/package. Bomb Threat: Bomb threats are threats that are delivered by paper, electronically, by video or by a person verbally making a threat. During a bomb threat, the person who receives the threat shall immediately notify their supervisor or begin to take notes. All bomb threats are to be taken seriously and at no time shall they be ignored. The following procedure will help guide you through a bomb threat that is received by phone. Upon receipt of a bomb threat, employees shall follow the procedure outlined below:
The employee who takes the call shall attempt to keep the person on the phone as long as possible.
Quietly inform a fellow employee that the store has received a bomb threat. (The person that you notify is to immediately contact Patriot Place Security 508-203-2120).
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If the decision is made to contact emergency personnel, Patriot Place Security will contact the appropriate agency(s) and dispatch security personnel to assist in the evacuation of the building(s) that received the threat.
Once emergency personnel arrive on site, Patriot Place Security will support the arriving agency(s) and store management as directed.
Roof Top Access: Tenants wishing to access their leased space roof to inspect air handlers and or other mechanical devices are to request permission from Patriot Place Security. Please note that all roof hatches with the exception of the south campus buildings will be locked and have access control devices installed on them. All tenants are to follow the policy outlined below when requiring roof top access:
Contact Patriot Place Security at (508) 203-2120 and inform them that you plan on accessing the roof of your leased space. (Even though the South Marketplace buildings roofs are not controlled by Patriot Place Security, tenants are still responsible for informing security when they access their roofs.)
Tenants are to provide Patriot Place Security with a controlled decking plan should they be working along the leading edge of the roof.
Patriot Place Security shall be notified when the work is completed. Tenant Keys: Patriot Place Security does not retain keys to any leased space. Security will only have, and/or, be able to order keys to common areas within each building pod. Employee Escort Program: Patriot Place Security will provide tenant employees with escorts to their vehicles when requested. Please instruct your employees that if they require an escort to their vehicle, the request is to be made by contacting Patriot Place Security at (508)-203-2120. Please be sure to provide the name of the employee in need of an escort. For the safety of your employee’s, Patriot Place Security asks that when closing your store for the evening, instruct all of your employees to leave together in one group. Smoking: Patriot Place seeks to provide guests with a clean, safe, and professional atmosphere. We ask that all tenants refrain from smoking in public areas of Patriot Place. The outside service areas located in the rear of each building are the only areas where employee smoking will be permitted. Please note that the loading dock in Building B and Building E have been designated as a no smoking area. Service Corridors: Security will be responsible for conducting periodic patrols of the service corridors located in each building pod. Please note that all corridors are to be kept clear of merchandise, empty boxes, delivery carts, trash receptacles and other debris. If during the patrols a Security representative comes across a corridor congested with materials or debris, they will attempt to identify who the materials and debris belong to and ask that they immediately take care of it. If they cannot identify whom the materials and or debris belong to, the Command Center will contact each tenant within the building pod.
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Patriot Place Building Operations and Services
Base Building Services Janitorial Services Our on-site janitorial contractor, C&W Services, is responsible for providing porter service to the common areas of Patriot Place. Each individual tenant is responsible for cleaning the interior and exterior of their leased space as well as the maintenance of their in-house plumbing, electricity and HVAC. Patriot Place reserves the right to request copies of service contracts applicable in maintaining your store or restaurant in a quality condition, including but not limited to:
1. Quarterly HVAC Service for Belts & Filters 2. Health Inspection 3. Building Inspection Certificate 4. Grease Logs 5. Exhaust Duct Cleaning
Additionally, tenants are responsible to maintain emergency lighting, exit signs, and fire extinguishers within your space.
Building Service Requests Service Request Procedures Contact the Patriot Place Management Office at (508) 203-2100 between 10:00am and 6:00pm Monday – Saturday to arrange tenant services. For emergencies between 6:00pm and 10:00am or on Sundays and holidays, call the Patriot Place Command Center at (508) 203-2120 (open 24 hours). Provide the following information:
Tenant name/location
Name of individual requesting the service
Nature of the request or problem
Waste Removal *These regulations are subject to change at any time based on guidelines for the state of Massachusetts. Waste Management is the current waste removal contractor for the North Marketplace at Patriot Place. Each tenant pays a separate fee for waste removal based upon the size of your leased space. South Marketplace tenants have their own separate waste removal agreements and are thus subject to the regulations of their own individual waste hauler. Delivery & Waste Removal Procedures *PLEASE remind your employees of the regulations below: Food & Beverage Related Regulations All food and trash must be bagged with a heavy gauge garbage bag to prevent ruptures. Your tenant trash bins must be emptied and cleaned at the end of each day. If trash is left in the corridors or bins are found dirty, they will be removed from the common corridors and cleaned at the expense of the tenant. In order to prevent the breeding of fruit flies and to mitigate any rodent situation, your adherence to this procedure is critical.
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When disposing of trash, enter your compactor code, open the doors of your designated compactor and throw the trash into the unit, making sure that the unit is not overloaded. Please make sure that no trash or liquid is dumped to the side of the compactor. Close the doors and the compactor will begin compaction. Never leave trash at the compactor. If there is a problem with the unit, please bring your trash back into your premise and contact Patriot Place Security at (508) 203-2100 to report a problem with your compactor. They will contact the appropriate individuals necessary for repairs. Single-Stream Recycling Patriot Place recycles several items including cardboard, mixed office paper, glass, cans and plastic bottles. All cardboard must be broken down and disposed of in the cardboard compactors located in your designated service area. Cardboard must be clean. It is important to note that trash/garbage cannot be disposed of in the cardboard compactor at anytime. Trash/garbage contaminates the entire load in the container and Patriot Place is charged to remove each load that is contaminated. These charges will be billed back evenly to all tenants in the building with the contaminated load. In addition, please do not place cardboard in the waste compactors, as it jams the units. Acceptable materials include:
Office paper, brown paper bags, newspaper, magazines and junk mail
Flattened cardboard and paperboard
Paper cardboard dairy and juice containers
Plastic bottles and containers #1-5 & 7
Glass bottles and jars
Steel, tin and aluminum cans
Paper clipped, stapled and taped papers are acceptable as well as papers that have plastic tabs, plastic wire spirals and rubber bands.
Unacceptable materials include:
Food waste
Plastic bags
Polystyrene foam cups and containers
Organics Recycling Patriot Place also recycles all organic material as per the Massachusetts State Waste Ban Regulations. Yellow containers are staged in all loading docks for disposal of such materials. All materials disposed of must be contained in a compostable bag or be disposed of in no bag at all. It is important to note that trash/garbage cannot be disposed of in these containers at any time. Trash/garbage contaminates the entire load in the container and Patriot Place is charged to remove each load that is contaminated. These charges will be billed back evenly to all tenants in the building with the contaminated load. Acceptable materials include:
Produce
Meat and bones
Dairy and eggs
Yard waste
Bakery and dry goods
Food-soiled or greasy paper and cardboard
Compostable plates and cups as well as wooden utensils
Wet/waxed cardboard and milk containers
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Unacceptable materials include:
Food waste
Plastic bags
Polystyrene foam cups and containers
Straws and plastic ramekins
Glass, metal and plastic containers of any kind Grease Disposal for Restaurants and Eateries is handled on a case by case basis and is the responsibility of each individual tenant. Please contact the Patriot Place Management Office for more information. Restaurant Deliveries No deliveries are to be staged in the service areas at any time. Deliveries must be made directly into a tenant’s space via the back door and unloaded immediately. Perishable food deliveries must be removed from the service areas by 10:00 AM and non-perishable deliveries by 11:00 AM. Your cooperation in managing your deliveries will ensure food items remain in compliance with health codes and assist in preventing rodent and pest issues.
Service Corridors Waste, deliveries, staging of racks, fixtures, merchandise, food, etc. are closely monitored. Strict enforcement has become necessary to meet fire codes, maintain a high level of security, and to control pest activity. The materials noted above must be stored and staged inside of your tenant space.
Storage Areas Shared storage areas must be kept clear and free of debris, merchandise and pallets. All merchandise must be stored off of the floor on pallets or shelving. This assists in controlling rodent activity. In consideration of other tenants using those areas, please make a concerted effort to pull these materials into your storage space and keep the aisles clear. Your delivery companies should be notified that they must remove any wooden pallets used for deliveries. Patrols by Dock Master, Security and Janitorial Managers have been implemented throughout the day to inspect retail service corridors, trash compactors/loading docks to ensure deliveries and waste have been managed according to the above guideline. If there are deficiencies, then warnings will be issued and work orders initiated for removal or clean-up of noted areas. All work will be performed at the expense of the tenant.
Common Area Work Merchants, contractors, or other vendors who must use the common area to work outside storefronts must obtain a Work Authorization Form from the Patriot Place Management Office and submit a Certificate of Insurance prior to commencing work. Without these documents, no one is allowed to undertake any projects on Patriot Place property.
All work must be performed prior to 8:00 AM or after 11:00 PM with Patriot Place Management approval.
Technicians needing access to roofs must contact Patriot Place Management in advance for assistance.
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Moving and Deliveries Deliveries The Patriot Place Dock Master will handle all deliveries throughout Patriot Place. All tenants will follow the direction of the Patriot Place Dock Master unless the instructions conflict with our mission, policies, or procedures. Any conflicts or questions are to be brought to the attention of Patriot Place Security.
No unauthorized deliveries will be allowed during full stadium events.
Dock Master will work from approximately 6:00 AM until approximately 2:00 PM These hours may fluctuate slightly. During the regular workday, he will manage all deliveries and dock traffic for the entire site and access to the dock will remain open.
The Dock Master will close the overhead doors to Building B upon his shift ending at 2:00 PM. Security will ensure that the double doors leading to the dock from Cinema de Lux/Showcase Live service corridor are secured periodically throughout the day. These doors should never be propped open.
After-hours deliveries must be scheduled in advance whenever possible. Patriot Place Security will respond to any after-hours deliveries to allow access. Security will not sign for or accept deliveries.
No after-hours delivery vehicles will be allowed access to the dock until a store/restaurant representative is on hand (at the dock) to sign for and accept the delivery.
Drivers will not be allowed to unload their delivery until a store/restaurant representative signs for it.
No overnight parking will be allowed in the dock or in any parking lot. Trucks wishing to park for long durations of time and or stay overnight will be sent to Mikes Truck Stop located southbound on Rt.1 near Rt.495.
Deliveries Direct to Retail Space All deliveries should be made directly to the rear door of your retail space. No deliveries may be left at the loading dock or unattended at a tenant’s storefront. Patriot Place Staff will not accept or sign for any deliveries. Wheeled Delivery Equipment Service elevators must be utilized for deliveries requiring equipment with wheels (i.e., hand trucks, flat-bed dollies, etc.) and must be accessed from the loading/service docks. Wheeled delivery equipment is prohibited in the public elevators and escalators. Hand trucks and flatbed deliveries must have pneumatic (air-filled) tires in order to be rolled through a public area. Service Elevator and Loading Dock Limitations During Business Hours:
All tenants share service elevators. Tenant delivery needs are on first come, first served basis.
The time limit for trucks on the main loading dock below CBS Sporting Club is thirty (30) minutes.
The time limit for trucks in all other service areas is twenty (20) minutes.
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All deliveries requiring more than the allotted time for delivery truck parking in a service area or on the loading dock must be scheduled via special reservations during non-business hours. Reservations for Extended Loading Dock Time Reservations for extended loading dock time can be made by submitting the request, including date, times, purpose and any other special needs, in writing at least seventy-two (72) hours in advance. All written requests should be submitted by the Tenant Representative or Manager and addressed to the Operations Manager at the Patriot Place Management Office. Store Addresses & US Mail Prior to occupancy, you will be provided with your store address to facilitate deliveries. If you have any questions, call the Patriot Place Management Office at (508) 203-2100. US Mail is to be picked up from the mailbox in your respective service areas. Keys for each box will be provided to you from the Patriot Place Management Office. There is also an outgoing mail slot at each location. For larger packages that need to travel via USPS or Courier please contact the Patriot Place Management Office to make further arrangements. A FedEx drop box is located in the lobby of the office building across from ProShop Collections and Charming Charlie. A UPS drop box is located outside of Skipjack’s and Splitsville Luxury Lanes™.
Housekeeping and Material Storage Introduction These guidelines are intended to outline best practices for your own internal housekeeping and material storage at Patriot Place. These guidelines do not relieve any party from their responsibilities of complying with federal, state or local ordinances and codes, which may exceed these guidelines. General
Smoking is prohibited in all storage areas.
Tenants are responsible for disposal of trash and to maintain housekeeping standards. Trash shall not be staged in common areas.
No materials shall be stored in electrical or telecommunications rooms or closets.
Tenant storage shall only be allowed in designated areas.
Storage of material and supplies shall not block walkways, access corridors, stairs, emergency equipment or exits.
Storage of material shall be in stable piles or on racks or shelves designed for the weight of the material being stored.
Tenants must coordinate any temporary storage or staging of materials in common areas with Patriot Place Management.
All material must be stored so as to maintain at least 18 inches of clearance between the top of the stored material and the deflector of the sprinkler system.
Designated Storage Areas
Designated storage areas, where provided, shall be for general storage of materials typically found in a retail environment, such as office supplies, computer equipment, limited amounts of furniture and similar items.
Hazardous/controlled materials shall not be stored in general tenant storage. See the Hazardous or Controlled Materials section below for more detailed information.
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Designated storage areas shall not be used for conduct of business or for process equipment operation.
Designated storage areas shall be arranged as to provide visual access to the area by Patriot Place Security.
Tenants are responsible for maintaining designated storage areas neat and clean, including pest control where applicable.
Building Improvements and Renovations Building Improvements and Renovations All building improvements and renovations must be planned and completed in compliance with Patriot Place Tenant Design Criteria. Patriot Place Management must review all plans in advance and a Patriot Place Development Representative will be assigned to the project as a contact for building services coordination. In addition, the General Contractor will be issued, and is required to sign for, a copy of the Patriot Place Tenant Contractor Manual. By signing, the contractor is acknowledging receipt of compliance with all listed regulations, terms, and conditions. Additional Construction and Engineering Services If stipulated in the lease, Patriot Place Management may provide space planning and architectural and engineering drawings for the construction of your tenant space. Additional construction and engineering services for space expansion and renovations are available at the tenant's expense. Please call the Patriot Place Management Office at (508) 203-2100 for more information.
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Patriot Place Site Access and Parking Please refer to the map on the following page.
Site Access
All visitors to the Patriot Place South Marketplace will enter the parking lots from RT 1 via the P9 entrance. Access to the Patriot Place North Marketplace will be via the P6 entrance.
Regular Parking Procedures Employees: Tenant employees are to park in either Lot 20 (across from the Renaissance Hotel) or Lot 3C (near the corner of the Showcase Cinema de Lux). This allows for patrons to access the primary customer parking in Lot 23 more conveniently. For this reason, no un-authorized employee parking is allowed in Lot 23 without prior approval of Patriot Place Management. Violators are subject to being towed at the owners expense. In addition, employee/tenant vehicles are not to block driveways, fire lanes or loading docks. Customer Parking: o Primary access to the Patriot Place North Marketplace is through the P6 entrance.
o Primary access to the Patriot Place South Marketplace is through the P9 (Bass Pro Drive) entrance.
Stadium Event Parking Procedures Employees: Employee parking will be dictated based on the size and timing of each event. All Patriot Place employees are to park in the designated event-day employee parking lots as directed by parking staff. The tenant Manager will be provided ONE parking pass for Lot 23 on stadium event days. If this pass is lost or stolen tenants are subject to a replacement fee. All associates will be provided with an event specific parking pass that will enable them to park in the designated employee parking areas. Customer Parking: o DURING SELECT STADIUM EVENTS, PATRIOT PLACE CUSTOMERS WILL HAVE A
MINIMUM OF TWO HOURS OF FREE PARKING and will receive a parking ticket with stamped arrival time upon entry and a summary of parking regulations. Parking time restrictions are based on the size and timing of the event. VIOLATION OF PARKING GUIDELINES MAY RESULT IN A FEE OF $150, assessed when exiting the lot, with no exceptions.
THERE IS NO EVENT PARKING, NO TAILGATING AND NO SOLICITATION ALLOWED IN
RETAIL PARKING LOTS AT ANY TIME.
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Please complete and sign this document to confirm that you have read this Tenant Guide in its
entirety and that all of your employees are fully aware of the enclosed policies and procedures. A
signed document must be returned to the Management Office within fourteen (14) days of receipt of
this Tenant Guide.
*If there is a change in emergency contact information please re-submit this form as soon as possible.
Tenant Emergency Contact Information
Tenant: Store Telephone #: Store Hours: *Store Manager: Emergency #:
Email:
*Assistant Manager: Emergency #:
Email: *Regional Manager: Emergency #:
Email: *Corporate Marketing Contact: Telephone #: Email:
--------------------------------------------------------------------------------------------------------------------------------------
Name (please print):______________________________________________
Signature:_______________________________________________ Date: _______________
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For Marketing and Advertising information please reference: TENANT PACKET YOUR GUIDE TO GETTING INVOLVED IN PATRIOT PLACE MARKETING PROGRAMS
Marketing Team Introductions
Logo Guide
Media Relations Guide
Property Signage Guide
Digital Asset Guide
Social Media Guide
Advertising Vehicle Guide
Event Opportunities
Patriot Place Marketing and Advertising
