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ContentsWelcome5Gettingstarted-WhatYouMustDoFirst! 6

GettingReadyforyourTenancyInduction 7Moving intoYour RentalProperty 9

10DuringYour Tenancy 11

14YourRentPayments 14

TakingCare– InsidetheProperty 17

In theWetAreas– Bathroom,ToiletandLaundry 24

TakingCare– OutsidetheProperty 26

SwimmingPoolsandOutdoor Spas 28

PetsattheProperty– RightExpectations 29

SavingWater– 20GreatTips 31

YourSafety– BeingAware 34SavingPower– SomeTips 35

StrataTitles/BodyCorporate 36

VacatingtheProperty 37

GettingthePropertyReadyforVacating– Checklist 40

TradesGuide– GetSomeHelptoGetPropertyReady 44Contact Information 44

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ContentsWelcome5Gettingstarted-WhatYouMustDoFirst! 6

GettingReadyforyourTenancyInduction 7Moving intoYour RentalProperty 9

10DuringYour Tenancy 11

14YourRentPayments 14

TakingCare– InsidetheProperty 17

In theWetAreas– Bathroom,ToiletandLaundry 24

TakingCare– OutsidetheProperty 26

SwimmingPoolsandOutdoor Spas 28

PetsattheProperty– RightExpectations 29

SavingWater– 20GreatTips 31

YourSafety– BeingAware 34SavingPower– SomeTips 35

StrataTitles/BodyCorporate 36

VacatingtheProperty 37

GettingthePropertyReadyforVacating– Checklist 40

TradesGuide– GetSomeHelptoGetPropertyReady 44Contact Information 44

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WelcometoRentingwithTLCRealEstate

Congratulationsonyour tenancyapproval.Youhavebeenapprovedbecauseweareconfidentthat,likeallour tenantswebelieveyouwillbeabletopaytherentontime,keeptheinsideclean,andmaintaintheproperty, lawnsandgardens.

Wehavecreatedthisguidetoassistyouwithbeingpreparedforyour tenancyinduction,andalsotoassistyouwithhavingtherightexpectationsduringyour tenancywithus.

Webelievethatasmoothrelationshipcanonlyoccurwhenweallhavetherightexpectationsandworkdiligentlytoensurewefulfilourtenancyobligations.

“IamsoproudofallthatTLCRealEstaterepresents.WhatIhavecometorealiseisthatmyvisionsandaspirationsarenothingwithoutpeople.Ihaveveryquicklylearnttheimportanceofworkingwithonlythebestindividualsinourindustry.Havingsaidthatratherthantryingtobeagiant,it’sbettertostandontheshouldersofgiants”–

TrentLloyd

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GettingStarted– WhatYouMustDoFirst!

UtilityConnections - GettingConnected

Itisatenantresponsibilitytoensureyourpower,gas,phone,inter-net,etchavebeenconnected intoyourname.

Wouldyoulikeustogetyouconnected?

Ifyouhavealreadyindicatedonyourapplicationformwhatconnectionsyouwouldlikeustodoonyourbehalf,wewillarrangetheconnectionofutilityservicesforyouassoonaspossible.Other-wiseletusknow,andwewillarrangeutilityconnectionsforyou - thisisafreeservicetoyou!Shouldyouwishtoarrangeconnectionsofyourself,herearesomeusefulnumbers:

PowerandGas

AGL(GasorElectricity)133000TRU(GasorElectricity)133466Origin(GasorElectricity)132461

Telephone andInternet

Telstra132200www.telstra.com.au(alsohase-cardstonotifychangeofaddress)Optus133345www.optus.com.auAAPT138888www.aapt.com.au

ImportantCondition - IntactTelephone Line

Pleasenote itwillbeaconditionoftenancythatifaphone landlineisintactwhenyou takeoccupancy, youwillneedtoensurethatthelineisfullyintactwhenyouvacate.Ifthisserviceisnotusedorconnected thephonecompanymayafterashorttimecomeandremovethelinefromtheproperty, resultinginhighcoststohavethisrestoredbythenextoccupant.Pleaseknowthatthepaymentoftheseservicesisyourresponsibility,soensuretheyareconnected intoyournamebeforeyoumoveintotheproperty.

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MovingintoyourrentalpropertyChangingAddressEnsurethatyou letfinancialorganisations,roaddepartmentsandotherimportantbodiesknowofyourchangeofaddress.

ContactDetailsOnceyournewcontactdetailsareavailablelikealandlinephonenumberandpostaladdress,(ifdifferentfromyour residentialrentalpropertyaddress)pleaseemailthesedetailstousonreception@tlcrealestate.com.au

KeysShouldyouwishtocopykeysitisimportanttonotewewillneedbackallkeysgiventoyouattenancystart,andalsoallextracopiescreatedduringyour tenancyperiod.Ifyouchangethelocksduringtenancy,youareobligatedtoprovideuswithafullnewsetofkeysforpropertyaccess.

PaymentandLodgementofYourBond.YourbondwillbelodgedwithFairTradingNSWandyoucanexpectconfirmationfromthemindicatingyourlodgementnumber.

PropertyCondition ReportPleaseensurethatyoureturnyoursigned/amendedcopyofyourpropertyconditionreport touswithin5daysofthetenancystartdate.Ifthisisnotreturnedpleasebeawarethattheoriginalinspectionwillbeusedforendoftenancycomparison,regardlessofwhetheryouagreetotheoriginalreportornot.

TenantContentsInsuranceItiscrucialthatyouaffectyourowntenantcontents insurance.

Itisimportanttonotethatshouldyourgoodsbedamagedordestroyedbycircumstancesaffectingtheowner’sproperty (i.e.fire,stormdamage,poweroutagesetc)thenyourgoodsandpossessionsarenotinsuredbytheowner.

ExampleOne:Anelectricalfaultinthebuildingstartsafireandtheproperty isdestroyed.Yourpossessionswillnotbecoveredbytheowner’sinsurance.

ExampleTwo:Youareawayonholidaysandthepowercutsoutduetoanelectricalfaultinthebuilding.Yourreturnhometofindyour fridge/freezergoodsspoilt.Theowner’sinsurancewillnotcoveryourfridge/freezergoods.

ExampleThree:Astormblowsatreeonto thehouseandintheprocess,yourbelongingsaredamaged.Theownersinsurancewillnotcoveryourpossessions.

Inallcasesabove,qualitytenantcontentsinsuranceshouldcoveryourgoods forthesegivenexamples.Pleasecheckwithyour insurerhoweverforthecovertheycanprovideyou.

Youneed toensurethatallyourgoodsareadequatelyinsuredandtheowner/agentwillnotbeliablefordamagedordestroyed tenantpossessions.

NOTE::Firedamagetoyourpossessionsisnotcoveredbytheowner’sbuildingorlandlordinsurance.Youneedtoensureyouhaveadequatetenantcontentsinsurancecover.

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DuringyourtenancyGeneralRepairs

Weinsistthatallrepairsarelodgedinwriting.WeprefertouseouronlineformslocatedontheTenantspageofwww.tlcrealestate.com.au,andthiswillinstantlycomethrough toouremail.

Ifyoudon'thaveinternetaccess,usetheprovided repairrequestformshanded toyouattenancystart.Youcanlodgeyour repairrequestsby faxorpost.

EmergencyRepairs

Emergencyitemsaregenerallythosethatcouldcauseinjury tothetenantordamagetotheproperty,andmayinclude:

·Waterpipeshavebrokenorburst· Blockedorbrokentoilet(ifasecondtoiletisnotavailable)· Seriousroof leakorgasleak· Dangerouselectricalfault,dangerouspowerpoint,looselivewireetc;· Flooding, rainwaterinundation insidetheproperty,orseriousflooddamage· Seriousstorm,fireorimpactdamage(i.e.impactbyamotorvehicle)· Failureorbreakdownofthegas,electricityorwatersupply tothepremises· Failureorbreakdownofanessentialserviceorapplianceon thepremisesforwaterorcooking· Hotwaterservicefailureonaweekend,or longweekend(thiswouldnotbeconsideredanafterhoursemergencyifthisoccursonaweeknight)· Faultordamagethatmakespremisesunsafeorinsecure· Faultlikelytoinjureaperson,causedamageorextremeinconvenience

AfterhoursemergencyrepairsShouldanemergencyrepairberequiredafterhours thenyouneedtocalluson0467801911, andifwedonotanswer,then leaveadetailedmessagewiththeproblem,andyournameandphonenumber.Wecannothelpquicklywithoutthesedetails.

Routine Inspections andPhotosWewillconductaroutineatthepropertyafterthefirst3months,andthenapproximatelyever6monthsfromthisdate.Themainpurpose istoprovideareport totheownerthatyouaremaintainingtheproperty,andalsotocheck foranyrepairsandmakeanyrecommendationstotheowner.Pleaseseeadetailedlistofwhatwelookout forbelow.

Photos- alsonote thattheinspectionmayalsoinvolvetakingphotosofanyrepairsrequired,andaphotoofthegroundsfrontandback.Itispolicy thatwedonot takephotosoftenantpossessions.

Routine Inspection Guide- Whatwelookout foratinspections

Inside theProperty·Walls/lightswitches/doorwaysanddoorsarecleanfrommarks· Thecarpetsarecleanandstainfree· Thewindowsandscreensareclean· Thekitchenareacleanandoven/stovetopisfreeofburnton foodandcarbonstaining· Shower,BathroomandToilet,Laundryandalltilingisclean· Allareasandroomsarefullyaccessible(notlocked) 7

Outside theProperty

· Thelawnsarefreshlycut/edgedandmaintained· Gardenstidyandpresentable/weedsremoved· Rubbish/lawnclippingsremoved· Nounregisteredcarbodiesontheproperty· OilStainsremovedtocarports,garagesanddriveways· Allareas,garages,storeroomsetcareallaccessible· Swimmingpool/spa- waterandsides/bottomareclean

IfYouHaveanApprovedPet

· Anydroppingsarepickedupandremoved· Anypetdamageorrubbishscatteredisrepairedandcleanedup· Ensureall/anydogsareproperly restrainedfortheinspection

RentReviews

Rentreviewsoccuratleaserenewaltimeandareadjustedinaccordancewithmarketconditions.Pleasealsonote thatarentreviewmayoccurduringa12monthfixedtermlease,aslongasthisisindicatedwithaclauseinthetenancyagreementtermsandconditions.

LeaseRenewals

Provided thatyourrenthasbeenpaidontime,andthepropertyhasbeenkeptcleanandundamaged,thegroundswellmaintainedandthelandlordishappy tocontinueyour tenancy,youcanexpecttoreceiveaninvitationofrenewal.

Onceyour invitationisreceived,itisimportantthatyouletusknowwhetheryouaccepttherenewalinvitationoryouwishtovacate.Weneedthisadviceinwritingfromyouassoonaspossible.

Landlord MailandContact

Shouldyou receiveanymailaddressedintheirname(thelandlordnameisonyourtenancyagreement)pleaseforwardthismailtousassoonaspossible.Itisimportantalsotoknowthatundernocircumstancescanthelandlordbecontacteddirectly.Asthedulyappointedagentthelandlordcanonlybecontactedthroughus.Weareemployedastheactinglandlordoftheproperty.

Pleaseemailusonreception@tlcrealestate.com.au shouldyouhaveanyqueriestobringtothelandlord’sattention.

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YourrentpaymentsZeroTolerancePolicyforLateRentPaymentsWeprideourselvesinourcarefultenantqualificationandscreeningprocesses.ApplicationsareapprovedONLYon thegroundsthatweareconfidentthattherentwillbepaidon time,everytime.Howeveraminorityoftenantsstillgetbehind intheirrent,despiteallofour tenantscreeningprocedures.Aswedonotknowwhothiswillbewhenwesigntenancyagreements,weneedtoadviseeachtenantourZeroTolerancepolicyforlaterentpayments.

Follow-upinvolvesSMS,phonecallsandpersistentpersonalcontact.Thishascausedsomepeopleupset,embarrassmentandalsoresentment.Howeverwecannotapologiseforsuchactionaswebelievethattherentmustbepaidon time…allthetime!Wemakeitclearthatourclientswhoowntherentalpropertyhavetakenoutamortgage.ThispersonhasapprovedyourapplicationONLYonthegroundsyour rentwillbepaidontime…everytime!

Thereforeifyoubelieveyoumaybelatewitharentpayment,youmustnotifyusatleast3workingdaysbeforehand sowecaninformthelandlordtoprepareandmakeotherarrangementswiththeirmortgagepayments,should thisberequired.Insomecasesweaskyou todoallthatyoucandotoborrowthemoneyfromother sources(i.e.your family,friends,employer,bank,creditcards)

However,shouldwenotbecontactedourpolicywillthenbe…3dayslate—wewillsendyouanSMStext4dayslate- behind inrent- phonecallorpersonalvisit5dayslate- phone callorpersonalvisit.Thiswillcontinue untilthe rentispaid.15dayslate- terminationnotice issuedEVICTIONwillfollow iftheproblem isnot fullyremedied!

Sometimes,sometenantsarecontinuallylatewithpayments.Ifwehaveatenantthatisconsistentlybehinddespiteallofourbestefforts,wewillrecommendtothelandlordforthisleasenottoberenewed.

TheNational InternetTenancyDatabase- RentDefaultInextremecases,detailsofthetenancyarelodgedonaNationalInternetTenancyDataBase.Thiswillaffectfurthertenancyarrangementswithother realestateagentsnotonly inyour localarea,butacrossAustraliaandNewZealand.Thiswillcauseyousevereinconvenience andhardship foryourfutureaccommodationprospects.Itisimportanttonotethatallrealestateagentscheckthistenancydatabasewhentheyreceiveanapplicationfortenancy. Ifyourdetailscomeup,youfindtheywillautomaticallyrejectyourapplication.

Thereforeweencourageeveryone toensuretheirrentispaidon time,sothatourbusinessrelationshipremainsbeneficialforbothparties.PleasecallusshouldyouhaveanyqueriesregardingourZeroToleranceLateRentPolicy.

Dishonoured ChequesShouldyoupayapersonalorcompanychequedirectintoouragencytrustaccountandthecheque isdishonoured,wewillaskyoutopayanybankdishonour feestouswithin7days.Furthermore,should thisoccur,wewillalsorequestthatyoudonotpayyour rentbychequeagainsothissituationisnot repeated.

PayingYour RentintotheOfficeWeaskthatyouonlypayyour rentasagreedonyour tenancyagreement,andasdiscussedinyourtenancyinduction.Unlessspecificallyrequested,weareunabletoacceptrentpaymentsintoouroffice,cashorotherwise.

Understanding ‘RentinAdvance’

Pleaseensureyour rentisalwayspaidinadvance.Sometenantsfindthisconcepthardtounder-stand,andsomemistakenlybelievethatthefirst2weeksrentpaidisheldintrustforuseattheendoftenancy,likeabond. Itisimportanttonotethefirst2weeksrentpaidforyour first2weeksoftenancy.

Rentinadvanceconcept issimpletounderstand.Ifyougointoashopandyouselectacanofdrinkfromthefridge.Ifyouopen thecan,drink thecontentsandthenwalktothecountertopayyouwouldagreeyoumightfindthestoreownernotpleasedwithyouractions!Therightthingistopayforthecanofdrink first,thenconsumethecontentsafterpaying!

Payingrentinadvanceworksexactlythesameway.Youpurchasethetimeperiod inadvance,andthenconsumethetimeperiodbydwellingintheproperty. Oncethetimeperiodisfinishedorconsumed,youthenpayforthenexttimeperiodagainbeforeusingit,bycontinuingintheleaseanddwellingintheproperty.Thisisthemeaningofrentinadvance

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Takingcare- insidethepropertyMisplacedKeysIfyouhavemisplacedyourkeysduringbusinesshoursyoumaycallusandforafeeof$150wewillbeabletocomeouttotheproperty toletyouinwithin2hours.Thiscanbefaster,butweneedtoallowforthemaximumamountoftimeitwouldtakeustogetback totheoffice,appointmentsandgettingouttoyou.

Ifyouwouldliketogetintotheproperty sooner,orhavemisplacedyourkeysafterhours,youmaycallalocksmithtoassistyoubackintotheproperty.Thisisatthetenantcost.IMPORTANT!Mostmodernwindowflyscreenscanonlyberemovedfromtheinsideoftheproperty.

Attemptingtoremovethemfromtheoutsidewillresultindamagetotheflyscreenframework,andwillresultintheflyscreenhavingtoberepairedorreplacedatyourcost.Thismaycostmorethanwhatitwouldcosttohavealocksmithattendtheproperty toallowyouaccessback in.

PropertyDamageIfpropertydamagehasoccurredyouareobligatedtoletusknowimmediately,oron thenextbusinessdayifoccurringonaweekendorpublicholiday.

Noise/DisruptionItisimportanttonotethattheutmostcaremustbetakentoensurethatyoudonot infringeondisruptingyourneighbourswithnoise.Loudmusic,partiesorotherwisecandisruptaneighbour’srighttopeaceandthequietenjoymentoftheirresidence.

Inthecaseofunitsandapartments,particularcaremustbetakenwithrespecttonoiseduetothecloseproximityofotherproperties,usuallylocatedontheothersideofthewall.Thisalsoincludesyourobligationtoensurethatyourvisitorsarenotdisruptingneighbourswhenwalkingfromyourpremisestotheirparkedvehicles.

AirconditionersPlease,regularlycleananyfiltersandintakeventstoensurethereisnobuildupofdirtanddust,andthattheunitisabletodrawinaireffectively,nothinderingperformance,orintheworsecasescenario,causingtheunittobreakdownresultingincostlyrepairsand/orreplacement.Pleasealsonotethatifanairconditionerbreaksdownduetofiltersandventsnotbeingkeptclean,coststorectifythedamageorevenreplacetheunitmightbechargedtotenants.

HeatersPleaseensureanycombustionheatersarekeptcleanofashbuildup,andalsoensureaprotectivematisplacedinfrontoftheheatertoprotectagainstcoalsandashfallingoutandsingeing/damagingcarpetsorfloors.Forotherheaters,pleaseensurethatnocombustibleorflammablematerialisplacedonornearheaterstoavoidafirerisk.

FireplacesIfthepropertyyouarerentinghasafireplace,thiscannotbeusedunlessyouhavebeengivenpermissionfromusinwriting.Sometimestheseareornamental,ortheflue/chimneyhasbeenblockedup.Usingthemcouldcauseafiretooccur.Ifthisisthecase,pleaseensureasparkcatcherisusedatalltimesinfrontofthefiretoprotectcarpetsandflooringfromcoalburnsandashdamage.

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PotPlantsPleasekeeppotplantsoutsidethepropertyatalltimes.Potplantsplacedinsideonhardsurfaces,tilesandfloorslikelinoleum,mayleaveacircularindent,stainsanddamage.Potplantsplacedoncarpetareasruntheriskofcarpetrotunderneath,shouldmoistureoverfloworescapeevenwithplatesandcontainersplacedunderneath toattempttopreventthis.

AquariumsLikepotplants,aquariumstandscanleaverustmarkstofloorsandcancausecarpetrotifplacedoncarpets.Furthermore,ifplacedoncarpetstheweightoftheaquariumfilledwithwatermaycausepermanentindentationsanddamageinthebaseofthecarpetpile.

StrictNoSmokingPolicyAllpropertieshaveastrict‘nosmokinginside’policy.Iftenantsstillchoosetosmokeinsidethepropertytheywillberesponsibleforspecialisedcleaninganddeodorisingoftheinsideoftheproperty toreduceandeliminateunpleasantsmokeodours.Thiscaneasilyrunintothehundredsofdollars,andischargedtothetenant.

TenantPaintingItiscompanypolicy thattenantsdonotpaintanypartoftheproperty themselves.Wehavefoundinthepastthatsometenantshavenotpaintedtheproperty toaprofessionalstandard,resultinginaprofessionalpainterbeingcalledintorectifywork.Itisapolicythatanypaintingcanonlybecarriedoutbyexperienced,professionalpainterswithourwrittenpermission.

FixturesandFittingsIfyouwishtoinstallorremoveanyfixturesorfittings,youmustrequestthisbeforehandinwriting.

SmokeAlarmsShouldyoubelieveforanyreasonthesmokealarm(s)installedarenotworkingorthebatteriesarenotfunctioning,pleaseletusknowimmediately.Protectyour safetybybeingvigilantandreport tousanyissues,toensureyour safetyinthecaseofafire.

PictureHooksIfyouwishtoinstallanynewpicturehooks,pleaseletusknowinwritingwhattypeofhooksyouwishtouse.Pleaseassessthetypeofwallsthatareintheproperty,andthetypeofpicturehooks thataresuitable.Wewillletyouknowbeforeyouarepermittedtoinstallappropriatepicturehooks.

WashingCurtainsMostcurtainsandnettingaremachinewashablebutitisvitallyimportantthatthisbeestablishedbeforeanywashingoccurs.Drapesmayonlybesuitablefordrycleaning,sopleasecheckalllabelsfirst.Sundamaged,brittlecurtainsornettingmaydisintegrateshouldtheybemachinewashed,soitisbesttocheckthestrengthoffabricbygentlytuggingonthematerialwithyour fingers.Ifthematerialeasilypullsapartinyour fingers,thematerialisunsuitableforwashing.

HouseCrackingandMovementPleaseletusknow ifyounoticeanycrackstowalls,ceilingsandmovement.Ifcrackswereinplacewhenyoumovedin,pleaseletusknowifyounoticethemworseningorgrowinglarger.Pleaseeitherreport theseinwritingorpointthemouttousattheroutine inspection.

WallMovement- crackingtowallsandceilingscancreateextensivedamage.Besuretoreport tousimmediatelyshouldyounoticeanywallmovementorcrackstowallsorceilings

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Termites

Termiteswillquicklyeatthroughapropertyandcancauseextensivedamage.Signslikewoodbecomingbrittle(doorways,skirtingboards,woodroofbeamsetc).Soundinghollowwhentappedorknocked and/orwiththepresenceofmuddepositsarethetell-talesignsoftermites,otherthanobvioussignsofseeingtermitesthemselves.Anotherwarningsigninsidecanbeblistering/liftingpainttoinsidewalls,astheyareknowntoeatawaythepaperbackingtogyprock walls,allowingtheplastertocrumbleawayallowingthetermitestocometothewallsurface,stayingjustunderthepaintlining.

Woodlyingaroundoutsideandevenwooden furnitureoutsidecanattractandencouragethem.Drippingoutdoor tapsnexttothehousecanalsocausedampandfavourableconditionsfortermitestobeattracted.

Ifyouseeanysignsoftermites,ortermitedamagepleasebringthistoourattentionimmediately.

GeneralCleaningItisexpectedthatthepropertybekeptreasonablyclean,andthisisalsoatenancyagreementrequirement.

Payparticularattention to:·Walls,switches,powerpoints, skirtings,doorsanddoorways- pleasekeepthesefreefrommarksanddirty fingermarks.· Cobwebs/dusting - pleaseremovecobwebstowindows,wallsandceilings.Keepventsdusted.Lightfittingsandceilingfans- keepthemdustedregularly.· Curtains/blinds - keepthesecleaned,dustedandalso(ifsuitable)machineordrycleancurtainsandnettingonanannualbasis.·Windows/sills/windowtracksandflyscreens- keepregularlycleanedanddusted.Pleasenotemostmodernwindowsareeasilyremovedfromtheirtracksbyliftingtheslidingwindowupatthebottom,andpullingthisoutforeasycleaning.· Floors- pleasekeep regularlysweptandmopped.Floorsinthekitchenandwetareasmayneedtobescrubbed tokeepsurfaces,tilesandgroutinglookingclean.· Ventilation - pleaseensurethatallroomsarekeptadequatelyventilatedtoavoidproblemsassociatedwithcondensation,causingmouldandpossiblehealthproblems.·WetAreas,bathroom, toiletandlaundry grouting/tiles - pleaseensurealltilesarekeptfreefromgrime,soapscumandmould.

CarpetCleaningAllcarpetsneedtobecleanedonasixtotwelvemonthbasis,simplybecauseofgeneralliving.Thebesttimeisafterwinterorattheendofawetperiod.

Werecommendprofessionalsteamcleaningandwedonot recommendtheuseof‘do-it-yourself ’hiremachines.Thesemachineslacktheabilitytoadequatelywithdrawsoapywaterthemachinemayhavesquirtedin.Sometimesitistemptingtonothavethecarpetscleanedonvacatingbe-causetheyhavebeenusedonlyminimally,andsomeroomshardlyusedatall.

Welikenthistypeofsituationtoborrowingashirt.Evenifwemayhavewornthisforonlyanhourandnotafullday,itisexpected thatitbereturnedclean.Itisthesameforcarpetsasthenext tenantstakingpossessionalsoneedtohavecleancarpetssothisexpectationcanbetransferredtothem.

Onvacatingpleasepresentareceipttoshowthecarpetshavebeenprofessionallycleaned.

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In theKitchen

Chopping BoardsPleaseensurechoppingboardsareusedonbenchtops,sothatbench topsarepreservedfromunnecessarycutmarksandassociateddamage.

Bench-top JoinsBeon thelookout forjoinsinthebench-top thathavegaps,andthesurfacelaminatehasstartedtobulgeorliftatajoin.Pleaseletusknow ifthisisstartingtooccurasthismayindicatemoisturehasseepedintoajoin,andisswellingthechipboardwoodunderneath.

Grouting/Tiling/TapsBesurethatifyounoticegroutingorsiliconesealingcomingoff/loosearoundanytilesnearoraroundthetapsand/ortapsdripping/leakingtoletusknowbyrepairrequest.Ifmoistureshouldgetinbetweentiles,thiscandamagethewallbehind,andevenseepintochipboard thatisusu-allypresentinbench topscausingswellingandirreversibledamagetothewood.

OvenandStoveTopsPleaseensurethatstovetops,grillersandovensarekeptfreeofburntonfood.Food,crumbsandspillswhenleftlongenoughbecomeburnton,blackenedandcarbonised,makingthemverydifficulttoremove.Pleaseusecarewhenusingscourersasthesemayscratchanddamageenamelsurfaces.Whencleaningstoves/ovensuseaspray-onovencleaner.Besuretoreadandfollowtheproduct instructionscarefully,aseventhough thesetypesofproductsareveryeffective,theytendtocontainharmfulcausticfumesandrequirerubberglovestobewornatalltimeswhenusingtheproduct.Pleasealsocheck thattheproduct issuitabletothetypeofsurfaceyouareapplyingthisto,assomesurfaceslikestainlesssteelmaybecomepermanentlymarred/stainedusinganovencleaner.

ExhaustFans/VentsandRangehoodsPleaseensureanyventsandrangehood filtersarekeptclean.Ensuretheexhaustfancoveriscleanandkeptfreeofgrimebuildup.Fromtimetotimetheseshouldbetakendownandremovedtobesoakedinhotsoapywater,andthenscrubbedclean.Pleaseuseextremecautionwhenremovingthese.Ifyoubelievethisisunsafe(i.e.ahighexhaustfan),thenletusknowsowecanarrangetohavethesecleaned.

Cupboards/DrawersMostcupboardsanddrawersarelinedwithwhitelining,whichisgreatforeasycleaning.How-eversubstancesspilledlikesauceswillintimeprovedifficulttoremoveandmayleavepermanentstains.Cupboardshelving,doors,doorframesandinsidedrawers/cutlerytidiesshouldbecleanedatleastonanannualbasis.Alsokeepfood insealablecontainerstoavoidinsectsandvermingainingaccesstofoodandbreedingandalsocreatingadiseaseriskfromgerms,faecesandurine.

DishwashersDishwashersprovidedaspartofyour tenancyneedtobecleanedonaregularbasis,andanybuildupoffoodremainsremoved

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Inthewetareas– bathroom,toilet&laundryShowerScreensIfyounoticecrackingtoglassinshowerscreensor showerdoorspleasereport thistousimmediately.Wiredshowerscreenglasscancrackunder thermalexpansion(consistenthotandcoldtemperatures)whereastoughenedglassusuallyonlycracksifimpacted(hitbysomething).Iftheshowerscreeniscrackedduetoimpactdamage,thiswillinmostcasesneed tobepaidby thetenant.

Blockedsinks/drainsShouldasinkorbasinbecomeblocked, firsttryadraincleaningproduct likedraino.Besuretofollowtheproduct instructionscarefully.Ifthesinkorbasinisstillblockedaftertreatment,pleaseletusknowsowecanarrangeforaplumbertoattendtotheproblem.

ForeignobjectsdowndrainsPleasetakecarenot toallowchildrentoplacetoysorotheritemsdowndrains.Ifyourpropertyhasaseptictanksystem,pleasedonot flushforeignobjectslikesanitaryproductsdownthetoilet.Septictanksystemsarenotabletoprocessthistypeofmaterial.

Ifaplumberisemployedbyustoclearpipes,drains,basinsor sinksanditisdeterminedthattheblockagewascausedbysomethingconsidered foreign,thisexpensewillbebilledtothetenantforpayment.

Loose tilesShouldyounoticeloosetilestowalls,theshowerrecessor totilesoverthelaundry troughetc,pleasebesuretoletusknow.

WallwaterdamageShouldyounoticewaterdamagetoawalladjacenttoashowerrecess,bathroombasinetcpleaseletusknowimmediately.Thiscanbeidentifiedbybubblingorpeelingpaint,orevenwaterormouldmarkstotheflooring/carpet.Thisusuallyidentifieseitherloosetilesorabroken/leakingpipeinthewall,andwillneedattendingtoimmediatelytopreventfurtherdamagefromoccurring.

TapsleakingPleasereportanytapsleakingeitherfromatapheadortaphandles.Thisincludeswashingmachinetaps.Sometimeswashingmachinetapswillleakonlywhenconnected toautomaticwashingmachinehosesasthetapwaterpressureexposesleakageinthetaps.

ToiletsleakingWatertricklingorleakingintothebowlfromthecisternusuallyindicatesaworncisternwasherandneedstobefixedbyaplumber.Waterlefttotrickleintothebowlcontinuouslymayinflateyourwaterbillandthereforeneedstobereportedtouswhennoticed.Alsoleakingmayoccurtothetapbehind thetoilet.

HotwatersystemleaksShouldyounoticethehotwaterserviceleakingfromthevalveorfromthebaseoftheunitpleaseletusknow.Theleakingvalveisusuallyfixablebyaplumber,howeverwaterleakingfromthebaseofawaterstorageunitusuallyindicatestheunithasrustedthroughandmayneedreplacementinthenearfuture.

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Takingcare- outsidethepropertyWaterRestrictionsItisimportantforyou tobeawareofwhatwaterrestrictionsareinplacefortheregion.Foruptodatewaterrestrictioninformationpleaselogontowww.sawater.com.au/SAWater/Environment/WaterRestrictionsConservationMeasures/

WateringYour GardenandWaterRestrictionsWateringyourlawnsandgardensmustbedonewithinwateringrestrictions;howeverweinsistthatwateringisconducted tothemaximumallowedbytherestrictionsinplace.Whatwedonotwantiswateringnotdoneatallbecauseofawrongbeliefthatatotalwateringbanisinplace.Wateringisstillrequiredunlessthecurrentwaterrestrictionhasbannedallformsofwatering.

WateringSystemsPleaseensurethatallwateringsystemsareworkingproperly,andarecheckedregularlythrough-outthetenancytoensuretheycontinuetoworkeffectively.Wateringsystemscanonlybeusedshouldcurrentwaterrestrictionsallow.

WeedingandShrubTrimmingWeedingofgardensbeds,insidelawns,paths,pavingandotheroutsideareasaretheresponsibilityofthetenant.Trimmingofbushesandshrubsinandaround thegardenarealsotheresponsibilityofthetenant.

LawnMaintenancePleaseensurethatlawnsareregularmowedandedged,keepingthemneatandtidy.Shouldyouwishtohavesomeoneregularlymowyourlawn,letusknowandwewouldbehappy torecommendaservicetoyou.Thisisattenantcost.

SuppliedHoses/FittingsSuppliedhoses,fittingsandaccessoriesmustbekept ingoodconditionandpleaseensurethateverything isreturnedandinplaceuponvacatingoftheproperty, freeofanydamage.

RubbishPleaseensureanyrubbish isregularlyremovedfromtheproperty.Thisincludescarparts,tyresandthingslikelawnclippings,drinkbottlesaswellasother itemsthatcaneasilybeconsideredrubbishorgeneraljunk.Formalhousehold rubbishandwastemustonlybeplacedinsiderubbishcontainers(i.e.wheeliebins)andremovedweeklyfromtheproperty, orotherwiseasrequired.Thiscannotbeallowedtoaccumulate.Pleaselogontoyour localcouncilwebsitefordetailsofbincollectionforyourarea.

OilDrippageAnycarsparkedondriveways,undercarportsandgaragesmusthaveadriptrayplacedunderneath.Onlyifthevehicledoesnotdripanyoilatallisadriptraynotrequired.Pleasealsonotethatanyvisitor’scarsmustbeparkedoffthepremisesiftheydripoil.Shouldoildrippage occuratanytime,thismustbecleanedupimmediatelytopreventoilseepinginandpermanently staining.Pleasenoteanypermanentstainingwillresultincompensationbeingchargedtothetenant.

ParkingonLawns/GardensItisimportantthatatnotimecancarsoranytypeofvehiclebeparkedonanylawns,gardensoranyareanotcreatedfor,ordesignatedasavehicleparkingarea.Damagetolawnsandland-scapingcanbecostly.Engineoildrippage togardensandlawnswillalsocreatepermanentdamagetothesoilarea,beingcostlytorectify.Anydamageofthistypewillbechargedtotenantsinfull. 16

SwimmingpoolsandoutdoorspasIfthepropertyyouarerentinghasaswimmingpoolandspapleasepayattentionto thefollowing.

Pool/SpaCleaningPool/spacleaningandmaintenance,unlessitisagreedthatthelandlordwillbesupplyingaregularcleaningandmaintenanceserviceasperyourtenancyagreement,thiswillbeatenantresponsibility.

Pleasenote thatifregularcleaningdoesnotoccurbythetenant,highcostscanbeincurredtobringitbacktoitsoriginalcleanstate.Ifthisoccurs,thiswillbeattenantcost.Itisalsoatenantresponsibilitytoensurethatthepool/spaiskepttoppedupwithwater,andmustnotemptythepool/spawithoutwrittenapprovalfromus.

SupplyofPoolChemicalsSupplyingofpooltreatmentchemicalswillbeatenantresponsibility,attenantcost.Pool/Spacovers,accessories,equipment andpool furniture

Itistheresponsibilityofthetenanttomaintainandkeepingoodconditionanyaccessories,cleaningandmaintenanceequipment.Thisalsoincludesanyoutdoor/pool furnituresupplied.Poolcleaning/equipmentmustbekeptoutofthesunandstoredresponsibly.Suppliedpool/spacoversmustbeneatlyrolledorfoldedupandstoredawayoutoftheweatherwhennotinusetopreserveitslifespanandusefulness.

Pool/SpaFencesandGatesWemustbenotifiedimmediatelyiffencesandgatesarenotfunctioningcorrectly,andthegatefailstoself-closepromptlywhenopened.Statepool/sparegulationsmustbekeptatalltimes.Theseregulationscanbefoundonthelocalcouncilwebsite.Poolsandspasmustbekeptregularlycleanatalltimes,unlessapoolcleaning/maintenanceservicehasbeenagreedtoandprovidedby thelandlord

Savingwater– 20greattipsTipsandwateruseinfofromthebook ‘365WaterSavingTips’,Published byHinklerBooksPtyLtd,HeathertonVictoria.

Sincethemajorityofwaterusageoccursinsidethehome,wehaveputtogethersomeusefulwatersavingtipstohelpyou reduceyourwaterusageandsaveyoumoney.

In theKitchenDidyouknowthat5-15%ofahousehold’s wateruseisinthekitchen?

· Adishwasheruses20-50litresofwaterpercycle.·Washingdishesbyhandusesabout18litresofwater.· Akitchensinkwhencompletelyfullholdsapprox 24litresofwater.· Don’t letthetaprunwhileyouwaitforittowarmuporcooldown,withoutfirstplacingthepluginthesinktocollectallthewater.Youcanalsorunthisinitialwaterintoacontainer,whichcanbepouredontothegardenorintopotplants.· Tryfillingyoursinkbyhalf,justenough tocoveryourdisheswhenwashingthem.· Saveallyourdishesuntiltheeveningandwashthemallinonego.· Startbywashingtheleastdirtydishesfirst,andthentheleavethedirtiesttilllast. 17

In theBathroom

Approx14- 25%ofahousehold’s wateruseisinthebathroom.·Washingyourhandscanuseup to5litresofwater.· Thebasintapcanuse15litresaminute.· Don’t leavethetaprunningwhileyouarebrushingyour teeth,orhavingashave.Ifshaving,thenperhapsfillthesinkpartiallyforrinsingyour razorandface.·Whenwaitingfortheshowerwatertowarmup,placeabucket intheshowertocatchthiswater,andpourontothegardenlater.· Takeshorter showersandevenpurchasea4minuteeggtimerandadjustyour showeringroutineto4minutes.· Ifyour familymemberspreferabath,andifyour showerisoverthebaththenallowtheshowerstobetakenfirstwiththeplugin,andthelastpersontousethewatercanhavetheirbathlast.Youmightneedtotopupwithwarmerwatertogettherighttemperature!

In theToiletApprox20%ofahousehold’s wateruseisinthe toilet.

· Pleasenotethatamodern toiletuses9litresofwateron fullflush,and4.5litresonhalfflush.· Consider(thismaybehardforsome)notflushingthetoiletevery timeitisused.IntheUSAagreatwatersavingadcampaignpromoted‘ifit’syellow,letitmellow.Ifit’sbrown,flushitdown!’

In theLaundryApprox15-35%ofahousehold wateruseisinthelaundry.

· Atoploadingwashingmachineuses170-265litresperwashwhereasafrontloadingwashingmachineonlyusesabout100litresperwash.· Ifyourclothesarenotverydirty,onlyusetheshortestwashcycleonyourwashingmachine.· Pre-treatingstainsbeforewashingwillreducethechanceoftheneedforre-washingaftercomingoutofthewashingmachine.· Insteadofusingthewoollensanddelicatecycleonawashingmachine,considerhandwashingtheseitems.· Olderwashingmachinesuseenoughwaterpercycletofillabath!

Around theHouse·Washingthecarwiththehosecanuseanywherefrom50- 300litresperwash.· Evaporationfromanuncoveredpoolcanoverthecourseofayearequaltheentirevolumeofthepool!· Ensurealltapsinsideandoutsideareturnedofftight.Don’t forcethemtoo tighthoweverasthiscandamagethewasher,causingmoreleaking.· Don’tbuychildrentoysthatrequireasteadyflowanduseofwaterlikeslip’n slides,orneedconstantfillinglikewaterguns.Notonlydo theseitemsrequirewater,sometimeschildrentendtoleavetapsrunningwhileusingthem.

In theGardenUsethesetipsonly inlinewithyourrelevantandcurrentwateringrestrictions.Upto35%ofwaterusageinahousehold canbeusedin thegarden(without waterrestitutions inplace).

· Don’tassumeyourgardenneedswatering.Checkthesoilfirstaroundplantstoseeifitisdrybeforewatering.· Agoodsoakingonthegardenonceortwiceperweekisbetterthanwateringeveryday.· Don’tallowmorethanacentimetreofwatertoaccumulateontheground.Thisexcesswatercaneasilyrunoffandbewasted.· Ifyourgardenisonaslope,justwaterforshortperiodssothatrunoffwaterdoesn’tescapeandbewasted.

Checkyour fourdayweatherforecasttoseeifgoodrainisexpectedbeforewatering

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Petsattheproperty– rightsexpectationsShouldthelandlordhavegrantedpermissiontokeeppetsasperyour tenancyagreementand/orwrittenandsignedpetleaseagreement,thefollowingconditionsapplyforthedurationofthistenancy,andanyrenewalorextension:

· Yardkeptclean- keeptheyardcleanandfreefromanimalfaeces.

· Rubbishkeptcleared- cleanupanyrubbish/itemsscatteredby thepet.

· Fleainfestation- intheeventofanyfleasorfleaeggsbeingpresentasaresultoftheanimal,youwillneedtoarrangeforfleafumigationofthepropertypriortoandupon/aftervacatingthepremises.Thisisattenantcost.

· Nopetsinside- petsarenotallowedinsidetheresidenceatanytime.

· Damagerectification- repairanydamagetothepremisescausedbytheanimal,andwillprotectandimmediatelyrectifyanydamagecausedtogardenirrigationsystemsandfittings.

· Gardendamage- replaceplantsorvegetationdamagedordestroyedbythepetdirectly,orindirectly(ie.plantsdiedbecauseagardenirrigationsystemwasdamagedbythepet).

· Additional pets- other thananypetlistedaboveandapprovedbytheowner,notkeepanyotheranimalsofanykindontherentalpremises,(evenonashort-termortemporarybasis),includingdogs,cats,birds,fish,reptiles,oranyotheranimals.

· Temporarypets- thetenantwillnotharbour, substituteor"pet-sit"anyotherpet,andwillremoveanyofthepet'soffspringwithin45daysofbirth (shouldthisoccur).

· Foodandwater- nottoleavefoodorwaterforthepetoutsidethepremiseswhereitmayattractotheranimalsand/orinsects(i.e.european wasps)

· Bi-lawsandlocalcouncil - abidebyalllocal,cityorstatelaws,licensingandhealthrequirementsregardingpets,includingvaccinations.

· Disturbanceandnoise - thepetshallnotcauseanysortofnuisanceordisturbancetoneighbours.Noise,dayornight,mustnotdisturbothers.Youmustdowhateverisnecessarytokeepthepetfrommakingnoisethatwouldannoyothers,andwilltakestepstoimmediatelyrectifycomplaintsmadebyneighboursorother tenants.

Failuretocomplywiththesetermsshallgivetheownertherighttorevokepermissiontokeepthepet,andisalsogroundsforfurtheractionandpossibleevictionaction.

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Yoursafety– beingawareThehighestpriorityalwaysmustbeforyour safety,andthesafetyofyourchildren,occu-pantsandyourvisitors.Somethingstobeawareofinclude:

· Exposedwiring· Faultypowerpointsandswitches· Gassmellorodour· Damagetopavingandpathwaysthatcouldcausesomeonetotrip· Suspiciousordangerousplantsinthegardenthatarepoisonous/toxicorthatyoumaybeallergictothem· Beeswarmscomingontothepropertymainlyduringspring,especiallyifsomeone isallergictobeestings· Ifyouneedtocleanapropertywithhighceilingsorlightfittingsthatarehardtoreach,pleasedosowithcareandusetheappropriateequipmentanddonotdoany-thingconsideredunsafe· Loosefloorboardsthatcouldcausesomeonetofallthroughthemandcauseinjury· Loosebalconyrailings,stepsordeckingwoodwork· Looseorfaultylocks,inparticularentrydoorsandscreendoors· Brokenorcrackedwindows,andbroken/loosewindowlocks

Savingpower– sometipsKeepingCoolandSavingPower- SomeTips

· Keepwindowscovered - intheheatofthedayensurewindowsarecoveredbycurtains,blindsorshutters.· Shutofftheair-conditioner - don’tleaveyourair-conditionerrunningalldaywhenatwork,orkeepitrunningthroughout thenight.· Keepingcooled roomscentralised - whencoolingacentralroom,keepthedoorsclosedtocool itmorequicklyandefficiently.· Useathermometer - purchaseathermometerandkeepyour temperaturebetween23and26degrees.Foreverydegreecooler,thiswilladdapprox 10%toyourpowerbilltomaintain.·Moderate isbest- usetheeconomysettingonair-conditionerstomaintainmoderatein-steadofcoldtemperature.· KeepingWarmandSavingPower- SomeTips· Useelectricblankets- insteadofwarmingaroombeforegoingtobed, justheatyourbedwithanelectricblanketthenswitchthisoffbeforegoingtobed.· Closedoors - keepingdoorsclosedisonewaytokeepheatingcentralisedtocertainlivingareas,conservingheatandpower.· Doorsnakes- ensuregapsatthebottomofdoorsareblockedupbydoorsnakestostopcolddraftsandhelpkeeproomswarm.· Exhaustfans- closedoorswithroomsthathaveexhaustfanslikebathroomsandthekitchen,ascoolairwillenterthehomethrough theseventholes.· Extraclothing - wearextraclothingwhenitgetscold,andthrowanextrablanketon thebed.· Useathermometer - purchaseathermometerandkeepyour temperaturebetween18and21degrees.Foreverydegreewarmer,thiswilladdapprox 10%toyourpowerbilltomaintain.Wantitwarmer?Putonanextrajumper!

OtherusefulPowerSavingTips· Usecoldwater- usecoldwaterforyourwashingmachineinsteadofwarmorhotwater.· Dryingclothes - ifit’ssunnyhangyourclothestodryoutsideinsteadusingtheclothesdryer.

· Lights- switchofflightsafteruseanddonot leavelightsoninroomsifnotbeingused.

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Stratatiles/BodycorporateIfyouarerentingastrata-titled/bodycorporateproperty, includingaunit,apartment,town-houseorduplex,therearesomeextrathingsthatyouneed tobeawareof.Theseincludetheby-lawsofthecomplexandareasofcommonpropertyorexclusiveuse.

CommonPropertyWithinthestrata/bodycorporatecomplextherewillbeareasassignedascommonproperty.Thereareseveralstandardby-lawsthatrelatetocommonproperty thatwewouldliketobringtoyourattention:

· Shouldyouwishtotransportfurnitureorparkavehicleforthepurposeofcarrying/transportingfurniture,youwillneedpermissionfromthestrata/bodycorporatebody. Insomecasesthiswillnotbepermitted.

· Youcannotuseanypartofthecommonareatoplant/maintainyourowngardenorvegetablepatch.

· Youmustnotobstructanyperson’slegitimateandlawfuluseofthecommonproperty.

· Nochildunderyourcontrolcanbepermittedtoplayincommonareas,orinareasthatcouldbedangeroustochildren(aroundrubbishbinareasetc).

Parking· Onlyparkingbaysassignedtoyoucanbeusedbyyouandyourvisitors.Insomecasesvisitorsarenotpermittedtoparkon theproperty.Youareunabletouseparkingbaysas-signedtootherresidents.

Noiseanddisturbance· Excessivenoiseandinappropriate/offensivebehaviourthatcausesanuisanceordisturbancetootheroccupantsisnotpermittedunder theby-lawsofthecomplex.Alloccupantsarenotpermittedtodisposeofrubbish,dirtorothermaterialinanareaofcommonpropertyandmustalsoremainproperlyclothedwhenoncommonproperty.

Takingresponsibility foryourvisitors· Itisyourresponsibilitytoensurethatyourvisitorsobeyby-laws,includingparkingandtheirbehaviourwithincommonpropertyareas.Thisalsoincludesensuringtheydonotdisruptotherresidentswithnoisewhenwalkingtoandfromthecarpark.

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VacatingthepropertyNoticeinWritingWhenyouintend tovacatetheproperty, inallinstanceswerequireyournoticeinwriting.

EndingaFixedTermIfyouareleavingattheendofyourcurrentfixedtermlease,werequireatleast28daysnotice inwriting.

Pleasenote thatthisamountofnoticeneedstocommencewhenwehavereceivedyournotice,notwhenitwasposted.

EndingaNon-Fixed(Periodic)TermIfyouareleavingonanon-fixedterm(periodic)lease,werequireatleast28 daysnotice inwriting.Pleasenotethatthisamountofnoticeneedstocommencewhenwehavereceivedyournotice,notwhenitwaspostedtous.

BreakingaFixedTerm

Shouldyouwishtoleaveduringafixedtermlease,werequireyournotice inwriting.Weareunable toacceptyour intentionverbally.

Inthecaseofbreakingafixedtermlease,thefollowingcostswillbeincurred:· Rentuntilatenantapprovedby thelandlordtakespossession,ortheleaseexpires(whicheveroccursfirst).

· Relettingfeesandadvertisingcoststoreletthepremises.Thisispayablepro-ratade-pendinghowmuchoftheleaseremainswhenanewtenantissecured.

· Shouldthepremisesbevacantbeforeanewtenantissecured,itisalsoyour responsibilitytoensurethegroundsarewateredandmaintainedforthisperiod.

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GettingyourbondbackquicklyAttheendofyour tenancyyouwillnodoubtwantyourbondrefundedquicklyafteryouvacate.Foryourfullbond tobepaidquickly,youwillneedtoensurethefollowing:

· Rent-anyoutstandingrentispaidpromptly.· PropertyReady- theproperty iscleaned,carpetsprofessionallycleanedandgrounds re-turnedtotheiringoingcondition.Pleasefollowthefinalvacatingguideattheendofthishandbook.Thepropertymustalsopassthefinalinspectionconductedby thisagency.· OutstandingAccounts - pleaseensurethatanymoniesoutstandinglikewater,anydamages,compensationamountsandbreakleasefeesarepaid.· Keys- ensurethatallkeys,remotecontrolsetchavebeenreturned.

Oncethesecriteriahavebeenmetwecanthenrefundyourbond.Delaystothisinallcasesrelatestooneormoreofthesecriterianotbeingmet.

OutstandingRentPleasenote thatitisagainstthetenancy legislationtowithholdrentattheendofyour tenancywiththeintentionforthistobededucted fromthebond.Your rentmustbepaidinfull,leavingyourbond intact.

CleaningPleaseusethe‘GettingthePropertyReadyforVacating’guideattheendofthisbooklet.Itisalsoimportanttounderstandthatcleaningthoroughnesscanbehamperedby tirednessaftermovingintoanotherproperty. Weencourageyou toemployacleanersothisprocessisnotcom-promised.Shouldthecleaningprocessnotbecompletedthoroughly, thiscanresultinextracostsassociatedinrectifyanycleaningissuesandwillalsodelaythereturnofthebond.

CarpetCleaningPleaseensurethecarpetsareprofessionallysteamcleaned.Beawarethatusingcheap‘doityourself ’carpetcleaninghiremachinesmayinitiallysaveoncost,butinthelongrunmaycostyoualotmore,astheygenerallydonothavethepowertogetcarpetsproperlycleaned.Thiscanresultinprofessionalcarpetcleaningstillrequiredafteryouhavepaidtohireamachineaswell!38

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ThefinalinspectionTheFinalInspectionOnlyonce thepropertyhasbeenfullyvacated,cleanedandgroundsmadereadywithkeysre-turnedcanwecommenceour finalinspection.Itisimportanttonote thatifafinalinspectiontimehasbeenmadeandyouareawarethatyouwillnotbefullyready fortheinspection,pleasecallusassoonaspossibletorearrangeanother time.

Wedonotwishtotraveltotheproperty readyfortheinspectionandfindthepropertynot100%ready.Insomecaseswemayneedtochargeafeeshouldwenotbeabletocompletetheinspectionandnocommunicationreceivedbyyou totransfertheappointmenttime.

OutstandingMonies/DamagesItisimportanttonotethatifyouvacatewithoutstandingmoniesanddamages,yourdetailswillbelodgedonanationalinternettenancydatabase.Evenifyourmoniesareeventuallypaid,thisdoesn’tmeanyourdetailswillbewithdrawnfromthedatabase.Itisimportant toknowyourde-tailsmaystillbelodged for5yearsafteryourdebthasbeencleared, indicating therewasoriginallyaproblem.Thereforedue totheseriousnatureofthesedatabasesandhowtheycanaffectyourfuturerentingprospects,itisbestthatallmoniesowedbepaidassoonaspossiblesonomoniesareowing.

EvictionShouldanevictionoccur,yourdetailswillbelodgedonthenationalinternettenancydatabase.

NationalInternet TenancyDatabaseThenationalinternettenancydatabaseisacollectionoftenancy informationonaninternetweb-sitelodgedbyrealestateagents,mostlyregardingtenantdefaultactionlikepropertydamage,outstandingmoniesandeviction.Allagentsusethisdatabasetolodgetenantdetails.However,whenagentsareprocessingapplicationforms,thisdatabaseisalsocross-checked.Weareconfidentthatshouldanagentcheckinganapplicationfindtenantdefaultdetailslodged;theapplicationwillbepromptlydeclined.Soweurgeallofour tenantstoensuretheypaytheirrentontime,keepthepropertyclean,maintainthegroundsandensurethetenancy isfinalisedsatisfactorilywithnomoniesleftowing,toavoidanunfortunatelodgementoftheirdetails.Forspecificdetailsregardingthedatabaseweuse,seewww.ntd.net.au.

GettingreadytovacateMailRedirection - pleaseensurethatallmailisre-directedtoyournewaddress.YoucancompleteaformwithAustraliaPosttoassistwiththis.

· Utilities- electricity,gas,phone,etc.Pleaseensureallaccountsareadvisedandcancelledaccordingly.· Appliancemanuals- pleaseleavethemonthekitchencounter.· Keys- pleaseensureyouhaveallkeysashanded toyouatthestartoftenancy.Alsohandoveranyextrakeysyouhavearrangedtohavecut.Inside theProperty·Walls- pleasecleanoffanydirtymarks,removablescuffmarks,fingerorfoodmarksetc.· Ceilings- pleaseremoveanycobwebs.· Ceilingmould - pleasecleanoff(particularlyinwetareasandsometimesinbedrooms).· Lightfittings- cleanoffdustandremoveanydeadinsectsinside.· Ceilingfans-wipefanbladesandtopsoffittingstoremovedustbuildup.· Skirtingboards- wipedownwithadampcloth.

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· Doorways,doors - wipeofffingermarksandanyotherremovablemarks.·Windows - cleaninsideandout.Pleasenote- nearlyallmodernslidingaluminiumwindowscanbeliftedandpulledoutforeasycleaning.Alsosillsandrunners(wipeoutdustbuildupandanydeadinsects.Avacuumcleanerandpaintbrushcanreallyhelphere).· Flyscreens- brushedanddusteddown.Pleasebeaware,mostmodernslidingaluminiumwindowsallowfortheflyscreenstobetakenofffromtheinsideonly,once theslidingpartofthewindowhasbeenmovedfirst.Attemptingtotakethemofffromtheoutsidemayresultindamagingthem.· Screendoors - frontandbackincludingframes–wipedcleanandscreenwirebrushed.· Stoves- cleanstovetop,controldisplay,knobs,panelsaroundknobs,anypulloutorin-builtdriptrays,grillerracks,traysandanyinserts,oven racks,traysandovenbottom,wallsandoven roof.Agoodovencleanerwillcleanmostovens- howeveritisofimportance thatyoureadcarefullytheinstructionson theproduct. Somecleanerscanactuallyhinderovensurfaces(likestainlesssteel),andalsosomeproductshavedangerouscausticfumes.Thereforeusewithextremecaution!· Kitchenrangehood - cleanpullout filtersandframework.· Screendoors - frontandbackincludingframes–wipedcleanandscreenwirebrushed.· Bathroom- cleansink,mirror,cabinet,vanityunitanddrawers,showerrecess,glassscreenandscreendoors,bathandwalltiles.Pleaseensureboth thesinkandbathhasaplugavailable.· Toilet- cleancistern,seat,bowlinsideandalsooutsidearound thebase.Don’t forgettheskirtingtilesaround thetoilet.· Laundry - cleanboth theinsideandoutsideofthetrough,andunderneath.Pleaseensureaplugispresent.· Tiling-makesurealltilingandgroutingtothekitchen,toilet,bathroomandlaundryareasareclean.· Exhaust- ventsandFanCoversaretobecleanofanydustanddirt.· Air-conditioners - frontventsandfilterscleanedofbuiltupdirt.Modernsystems(WallType)- filterseasilypulloutandcanbebrusheddownwithahandbrush.Ifthereisaducted reversecycleair-conditionerunit,theairintakefiltershouldbecleaned.Thisisusuallyontheceilinginthepassagearea.· Air-conditioning ceilingductvents- pleasecleandownifdustyordirty.· Cupboards/drawers - pleaseclean/washinsideandout.Alsodoorsanddoor frames,frontandbackofdoorsneed tobecleaned.· Curtains - washanywashablecurtainsandnetting.Ifothercurtainsarevisiblydustyordirty,considerdrycleaning.· Blinds- ifyouhavevenetianblinds,cleanofftheblindslats.Anyother typeofblindsshouldbeabletobewipeddown.· Floors- floorstobemopped/washedifneeded- pleaseensurecornersandhardtogetareasarealsocleaned.· Carpets- pleaseensurethecarpetsareprofessionallycleaned.Beawarethatusingcheap‘doityourself ’carpetcleaninghiremachinesmayinitiallysaveoncost,butinthelongrunmaycostyoualotmoreastheygenerallydonothavethepowertogetcarpetsproperlyclean.Thiscanresultinprofessionalcarpetcleaningstillrequiredafteryouhavepaidtohireamachineaswell!Outside theproperty· Lawns- freshlymowedandedged(bestdoneacoupleofdaysbeforethenewtenanttakespossession).· Gardens- removeanyweeds,anyrubbishandbuiltup leavesetc.· Rubbish - removeanyrubbish thatyouhaveplacedattheproperty.Besuretocheckbe-hindsheds,undershrubsandtrees.Thisincludeslawnclippingspiledandcompost left.· Sweeppathsandpavingareas.· Oilspillageremoval– checkandcleancarportandgaragefloors,pathsanddriveway.Ifyouhaveusedabarbeque,checkforanygreasespotsandspillagesetc.· Cigarettebutts - iftherearecigarettebuttslyingaround- pleasepickupandremove.· Garagesandtool sheds- pleaseremoveanyitemsfrominsideandbehindgaragesandtoolshedsthatbelongtoyou, includingrubbish.

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