Telepresence Endpoints Knowledge Base Articles

D14865.02 Endpoints Knowledge Base Articles | 2012 March © 2011-2012 Cisco Systems, Inc. All rights reserved.

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Knowledge base

• EXSeries• ProfileSeries• QuickSetSeries• CodecCSeries• MXPEndpoints• MXSeries• IPVideoPhoneE20

MARCH 2012

Cisco TelePresence Video Systems


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ThankyouforchoosingCisco!Your Cisco product has been designed to give you many years of safe, reliable operation.

The articles in his Knowledge Base give advice on installation, interoperability, configuration, firewalls, and many other frequently asked questions.

Our main objective is to address your goals and needs. Please let us know how well we succeeded!

May we recommend that you visit the Cisco web site regularly for updated versions of this guide.

The user documentation can be found on http://www.cisco.com/go/telepresence/docs.

HowtousethisguideThe top menu bar, the entries in the Table of Contents, and the entries in the question lists are all hyperlinks. You can click on them to go to the topic.

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TableofContents

Introduction........................................................................3User documentation ............................................................4

Software ..............................................................................4

Cisco contact ......................................................................4

Questionsbyproductseries...............................................5Cisco TelePresence C Series questions ..............................6

Cisco TelePresence SX20 questions ...................................8

Cisco TelePresence MX Series questions ...........................9

Cisco TelePresence EX Series questions ..........................10

Cisco TelePresence MXP endpoints questions .................11

Cisco IP Video Phone E20 questions ................................12

All questions in this knowledge base .................................13

Questionsandanswers....................................................17

Appendix..........................................................................66User documentation on the Cisco web site .......................67

http://www.cisco.com/go/telepresence/docs


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Chapter 1

Introduction


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Several small articles related to the Cisco TelePresence products listed below are gathered in this Knowledge Base document. Most of the articles are in question-answer form and cover installation, interoperability, configuration, firewalls, and many other frequently asked questions.

For complete user guides for the products, please visit the web pages as described to the right.

CiscoTelePresenceproductscoveredinthisguide

• EX Series:

• EX90

• EX60

• Profile Series using Codec C Series:

• Profile 42”

• Profile 52”

• Profile 52” Dual

• Profile 55”


• Profile 65”


• Quick Set Series

• SX20 Quick Set

• Quick Set C20

• Codec C Series:

• Codec C40

• Codec C60

• Codec C90

• MX Series

• MX200

• MX300

• MXP Endpoints

• IP Video Phone E20

UserdocumentationFor all our products we have several guides suitable for various user groups.

You can download all the user guides for the Cisco TelePresence products from the Cisco web site, http://www.cisco.com/go/telepresence/docs

Guidelines how to find the documentation on the Cisco web site are included in the User documentation on the Cisco web site appendix.

SoftwareYou can download the software for your product from the Cisco web site, go to:

http://www.cisco.com/cisco/software/navigator.html

CiscocontactOn our web site you can find an overview of the worldwide Cisco contacts.

Go to: http://www.cisco.com/web/siteassets/contacts

Corporate HeadquartersCisco Systems, Inc.170 West Tasman Dr.San Jose, CA 95134 USA



http://www.cisco.com/web/siteassets/contacts


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Chapter 2

Questionsbyproductseries


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CiscoTelePresenceCSeriesquestionsThe knowledge base articles which are relevant for Cisco TelePresence products based on the Codec C Series, are listed below. The article number is used as a reference only.

Many of these articles apply to multiple product series.

In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.

300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode?

302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec?

303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why?

307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor?

308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI?

309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform?

311: How do I enable HTTPS on my Cisco TelePresence video system?

312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec?

313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this?

315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol?

318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why?

319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why?

320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?

321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why?

324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec?

325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why?

326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why?

328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform?

329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?

330: How do I install the MultiSite option key?

331: How do I restore the factory default settings on a Cisco TelePresence System Codec?

332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why?

333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why?

336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec?

337: How do I upgrade the software on the Cisco TelePresence System Codec?

339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco TelePresence SX20 Quick Set API commands?

362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?

363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?

524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?

526: What do the LEDS on the Cisco TelePresence video systems mean?

528: Which resolutions does the Cisco TelePresence System support at 60 fps?

530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems?

534: How do I use the Cisco TelePresence System Codec optimal definition profiles?

535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?

545: How do I call someone on a different IP network?

546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad?

558: How do I record my video calls?

560: Where should I place the microphones in a video room?

561: How should the video room layout and lighting be?

607: Can I use a T1 with a Cisco TelePresence MCU?

630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why?

631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why?

662: What should I do before contacting TAC?

668: Which endpoints use the Cisco TelePresence Touch controller?

669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option?


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670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller?

671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN?

672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec?

673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec?

674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series?

676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?

677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time?

688: How can I use a dedicated monitor for showing presentations only?

689: How do I select which monitor output is primary and which is secondary?

692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system?

693: How do I pan and tilt a PrecisionHD camera?

694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I´m already in a call?


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CiscoTelePresenceSX20questionsThe knowledge base articles which are relevant for Cisco TelePresence products based on the SX20 Quick Set, are listed below. The article number is used as a reference only.







309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compat-ible with the MXP platform?

311: How do I enable HTTPS on my Cisco TelePresence video system?312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence

System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not

supported by the monitor, how do I revert this? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default

dial protocol? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence

System Codec. Why? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the

monitor frame, why? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 324: Why does the System information display 1920*1088 pixels when I am placing a call using

1080p on the Cisco TelePresence System Codec?325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my

monitor using HDMI, why?326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence

System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System

Codec and encryption 'Auto' on the MXP platform?329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?330: How do I install the MultiSite option key? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu

of my Cisco TelePresence System Codec?


362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps?530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence

video systems?534: How do I use the Cisco TelePresence System Codec optimal definition profiles?545: How do I call someone on a different IP network?546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote

control or keypad?558: How do I record my video calls?560: Where should I place the microphones in a video room?561: How should the video room layout and lighting be?631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20,

C40, SX20 or EX90, nothing is displayed on the screen, why? 668: Which endpoints use the Cisco TelePresence Touch controller?669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which

endpoints have it as an option?670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio

on the Touch controller?673: Are there any requirements or limitations on the length of the ethernet cable when connecting

the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and

C Series?676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce

video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same

time?688: How can I use a dedicated monitor for showing presentations only?689: How do I select which monitor output is primary and which is secondary?693: How do I pan and tilt a PrecisionHD camera?694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls

when I´m already in a call?


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CiscoTelePresenceMXSeriesquestionsThe knowledge base articles which are relevant for Cisco TelePresence products in the MX Series, are listed below. The article number is used as a reference only.







326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why?









530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePres-ence video systems?






612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints?

615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90?

616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90?

617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning?

618: Do MX200, MX300, EX60 and EX90 support multiple languages?

621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller?

622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?

623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?

625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?

626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90?

627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?

628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?

664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms?

665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?

666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?

667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why?








678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60




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CiscoTelePresenceEXSeriesquestionsThe knowledge base articles which are relevant for the Cisco TelePresence EX Series product range, are listed below. The article number is used as a reference only.



311: How do I enable HTTPS on my Cisco TelePresence video system?315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default

dial protocol? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec?324: Why does the System information display 1920*1088 pixels when I am placing a call using

1080p on the Cisco TelePresence System Codec?326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence

System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System

Codec and encryption 'Auto' on the MXP platform?329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?330: How do I install the MultiSite option key? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why?363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream?526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps?530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePres-

ence video systems?534: How do I use the Cisco TelePresence System Codec optimal definition profiles?545: How do I call someone on a different IP network?558: How do I record my video calls?561: How should the video room layout and lighting be?609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is

not displayed on the screen. Why?610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input?611: Can I run MultiSite on the Cisco TelePresence EX90?612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco

TelePresence endpoints?613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom?614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller

background?615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90?616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60

and EX90?


618: Do MX200, MX300, EX60 and EX90 support multiple languages?619: Can the Cisco TelePresence EX90 be wall mounted?620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source?621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and

EX90 main screen be reflected on the Touch controller?622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco

TelePresence EX90?625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90?627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20,

C40, SX20 or EX90, nothing is displayed on the screen, why? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why?664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical

zooms?665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the

desktop is not displayed on the screen. Why?668: Which endpoints use the Cisco TelePresence Touch controller?669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which

endpoints have it as an option?670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio

on the Touch controller?674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and

C Series?676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce

video system? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco

TelePresence MX200, MX300 or EX60694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls

when I´m already in a call?


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CiscoTelePresenceMXPendpointsquestionsThe knowledge base articles which are relevant for the Cisco TelePresence MXP endpoints, are listed below. The article number is used as a reference only.





548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint?

549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor?

550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint?

551: How do I check or change the bandwidth I am calling with on my MXP endpoint?

553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint?

554: How do I stop inbound calls from coming in?

556: How do I share a presentation on my Cisco TelePresence System MXP endpoint?

557: How do I forward video callers from my endpoint to my cell phone or voicemail?




562: How do I change the picture layout using the remote control?

563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint?

564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint?

565: How do I redial a call on a Cisco TelePresence System MXP endpoint?

567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint?

568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint?

569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?

598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings?

599: How do I configure NAT on Cisco TelePresence System MXP endpoints?

600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP?

601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint?

602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints?

603: How do I reset a Cisco TelePresence System MXP endpoint to default settings?

604: How do I reset the menu password on a Cisco TelePresence System MXP system?

605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint?

608: Where can I find descriptions of the Cisco TelePresence System MXP API commands?



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CiscoIPVideoPhoneE20questionsThe knowledge base articles which are relevant for the Cisco IP Video Phone E20 are listed below. The article number is used as a reference only.

Some of these articles apply to multiple product series.


389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why?

390: How do I upload new software on the Cisco IP Video Phone E20?

391: How do I get phone books on my Cisco IP Video Phone E20?

392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet?

393: What are the default username and password for the Cisco IP Video?

394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why?

395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings. What should I do?

396: How do I restore the system configuration on the Cisco IP Video Phone E20?

397: Are there any keypad shortcuts on the Cisco IP Video Phone E20?

398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IP-telephony system?

399: How do I set the correct time zone on the Cisco IP Video Phone E20?

400: How do I back up the system configuration of the Cisco IP Video Phone E20?

401: Does the Cisco IP Video Phone E20 support H.323?

402: Which video standards does the Cisco IP Video Phone E20 support?

404: Can I run MultiSite on the Cisco IP Video Phone E20?

405: Is the Cisco IP Video Phone E20 a portable system?

406: Is the Cisco IP Video Phone E20 a wireless system?

407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints?

408: Is the Cisco IP Video Phone E20 based on industry standards?

409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone E20?

410: Can the handset be removed from the Cisco IP Video Phone E20 unit?

411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)?

412: Does the Cisco IP Video Phone E20 have support for IPv6?

413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20?

414: Does the Cisco IP Video Phone E20 have DTMF support?

415: Which audio standards does the Cisco IP Video Phone E20 support?

416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad?

417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do?

418: How come my Cisco IP Video Phone E20 works even though it lists No LAN?

419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing?

420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with?

421: Can I connect a wired headset to the Cisco IP Video Phone E20?

422: Does the Cisco IP Video Phone E20 have Bluetooth support?

423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)?

424: Does the Cisco IP Video Phone E20 have a web management interface?

425: What languages are supported in the Cisco IP Video Phone E20 user interface?

432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20?





580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication?

581: Does the Cisco IP Video Phone E20 have an auto answer feature?

582: How do I reject all incoming calls on my Cisco IP Video Phone E20?

583: What is the maximum call rate the Cisco IP Video Phone E20 supports?

584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20?

585: Does the Cisco IP Video Phone E20 have support for soft buttons?

586: Can I use the Cisco IP Video Phone E20 as a picture frame?

587: Does the Cisco IP Video Phone E20 have a setup wizard?

588: Does the Cisco IP Video Phone E20 have support for BroadSoft?

589: Does the Cisco IP Video Phone E20 have support for multiple lines?

590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning?

591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning?


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308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI?

309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform?


312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec?

313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this?


318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why?

319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why?


321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why?


325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why?

326: The audio on the dual stream is out of sync with the dual stream video using the Cisco T elePresence System Codec, why?


329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?

330: How do I install the MultiSite option key?


332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why?

333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why?






389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why?

390: How do I upload new software on the Cisco IP Video Phone E20?

391: How do I get phone books on my Cisco IP Video Phone E20?

392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet?

393: What are the default username and password for the Cisco IP Video?

394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why?

395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings. What should I do?

396: How do I restore the system configuration on the Cisco IP Video Phone E20?

397: Are there any keypad shortcuts on the Cisco IP Video Phone E20?

398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IP-telephony sys-tem?

399: How do I set the correct time zone on the Cisco IP Video Phone E20?

400: How do I back up the system configuration of the Cisco IP Video Phone E20?

401: Does the Cisco IP Video Phone E20 support H.323?

402: Which video standards does the Cisco IP Video Phone E20 support?

404: Can I run MultiSite on the Cisco IP Video Phone E20?

405: Is the Cisco IP Video Phone E20 a portable system?

406: Is the Cisco IP Video Phone E20 a wireless system?

407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints?

408: Is the Cisco IP Video Phone E20 based on industry standards?

AllquestionsinthisknowledgebaseAll the questions gathered in this knowledge base are listed below. The article number is used as a reference only.




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409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone E20?

410: Can the handset be removed from the Cisco IP Video Phone E20 unit?

411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)?

412: Does the Cisco IP Video Phone E20 have support for IPv6?

413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20?

414: Does the Cisco IP Video Phone E20 have DTMF support?

415: Which audio standards does the Cisco IP Video Phone E20 support?

416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad?

417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do?

418: How come my Cisco IP Video Phone E20 works even though it lists No LAN?

419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing?

420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with?

421: Can I connect a wired headset to the Cisco IP Video Phone E20?

422: Does the Cisco IP Video Phone E20 have Bluetooth support?

423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)?

424: Does the Cisco IP Video Phone E20 have a web management interface?

425: What languages are supported in the Cisco IP Video Phone E20 user interface?

432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20?

445: How do I configure a T3 system to use a particular Telepresence Server?

490: How do I know that the PrecisionHD USB camera is successfully connected to the PC?

491: Why isn't the PrecisionHD USB camera connecting with the PC?

492: What frame rate is supported by the PrecisionHD USB camera?

493: Do I need to install specific drivers for my PrecisionHD USB camera?

494: Which applications can I use with the PrecisionHD USB camera?

495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera?

496: Do I need to use an external microphone with the PrecisionHD USB camera?

497: Why can't I see the PrecisionHD USB camera in Windows Explorer?

498: Can I use the PrecisionHD USB camera with Skype?

499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live Messenger?

500: How do I select the PrecisionHD USB camera in Skype?

501: Can I use the PrecisionHD USB camera with a USB hub?

503: How do I use the privacy cover on the PrecisionHD USB Camera?

504: What do the PrecisionHD USB camera LEDs mean?

505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port?

506: What are the salient features of the PrecisionHD USB camera?

507: How do I check that my system has recognized the PrecisionHD USB camera?

509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer?

510: Which approvals apply to the PrecisionHD USB camera?

511: What are the minimum system requirements needed to use the PrecisionHD USB camera?

516: Can I use the PrecisionHD USB camera with Windows 7?

517: How do I upgrade my PrecisionHD USB Camera?

519: What resolutions does the PrecisionHD USB Camera support?

522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is connected to the docking station?

524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?



530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems?


535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?

537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera?

542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB Camera on Windows 7?



548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint?

549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor?

550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint?

551: How do I check or change the bandwidth I am calling with on my MXP endpoint?

553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint?

554: How do I stop inbound calls from coming in?

556: How do I share a presentation on my Cisco TelePresence System MXP endpoint?

557: How do I forward video callers from my endpoint to my cell phone or voicemail?




562: How do I change the picture layout using the remote control?

563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint?

564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint?

565: How do I redial a call on a Cisco TelePresence System MXP endpoint?

567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint?

568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint?

569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?


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576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence PrecisionHD USB Camera?

580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication?

581: Does the Cisco IP Video Phone E20 have an auto answer feature?

582: How do I reject all incoming calls on my Cisco IP Video Phone E20?

583: What is the maximum call rate the Cisco IP Video Phone E20 supports?

584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20?

585: Does the Cisco IP Video Phone E20 have support for soft buttons?

586: Can I use the Cisco IP Video Phone E20 as a picture frame?

587: Does the Cisco IP Video Phone E20 have a setup wizard?

588: Does the Cisco IP Video Phone E20 have support for BroadSoft?

589: Does the Cisco IP Video Phone E20 have support for multiple lines?

590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning?

591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning?

598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings?

599: How do I configure NAT on Cisco TelePresence System MXP endpoints?

600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP?

601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint?

602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints?

603: How do I reset a Cisco TelePresence System MXP endpoint to default settings?

604: How do I reset the menu password on a Cisco TelePresence System MXP system?

605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint?

607: Can I use a T1 with a Cisco TelePresence MCU?

608: Where can I find descriptions of the Cisco TelePresence System MXP API commands?

609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why?

610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input?

611: Can I run MultiSite on the Cisco TelePresence EX90?

612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints?

613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom?

614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background?

615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90?

616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90?


618: Do MX200, MX300, EX60 and EX90 support multiple languages?

619: Can the Cisco TelePresence EX90 be wall mounted?

620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source?

621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller?

622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub?

623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps?

624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90?

625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone?

626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90?

627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway?

628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?

630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why?

631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why?

643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why?

653: Can I use the PrecisionHD USB with OS X?

654: Can I use the PrecisionHD USB with Linux?


663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it?

664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms?

665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted?

666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60?

667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why?





672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec?


674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series?


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675: Does the Cisco TelePresence Touch controller come in a wall mount version?



678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60

688: How can I use a dedicated monitor for showing presentations only?


692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system?

693: How do I pan and tilt a PrecisionHD camera?



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Chapter 3

Questionsandanswers


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300: WhydoesmymonitorconnectedtotheCiscoTelePresenceSystemCodecnotgointostandbymode?When a Cisco TelePresence Codec goes to standby, all monitor outputs are disabled. Some consumer monitors do however not go into standby if they receive no video on the HDMI input. In the newer releases TC4.2 and higher Cisco TelePresence has implemented CEC (Consumer Electronics Control). This allows the codec to signal standby to a monitor.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90

302: HowdoIchangemyOnScreenDisplay(OSD)tobedisplayedonadifferentoutputthanHDMI1onmyCiscoTelePresenceSystemCodec?

ConfiguringtheOSDoutputfromthemenuonscreenYou can change this in the GUI through the administrator settings. From the Home menu select Settings > Administrator settings > Advanced configuration > Video > OSD and set Outputto the relevant video output.

ConfiguringtheOSDoutputusinganAPIcommandYou can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command:

xConfiguration Video OSD Output: <1-4>

ConfiguringtheOSDoutputusingtheremotecontrolYou can use a special sequence on the remote control. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD.

y X = 1 for HDMI 1 y X = 2 for DVI 2 (HDMI 2 for C20) y X = 3 for HDMI 3 y X = 4 for DVI 4

In addition to changing the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI.


Related questions:313: I changed the video output on the Cisco TelePresence System Codec to a new

resolution not supported by the monitor, how do I revert this? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?

303: MyCiscoTelePresenceSystemCodecdoesnotseemtobootup(novideoisdisplayedonthemonitor),why?

CheckthemonitorCheck to make sure that the monitor is on and connected to the codec

CheckthecameracableCheck to make sure you have not plugged the RJ45 end of the camera cable into the Ethernet port of the camera.

y Cisco TelePresence PrecisionHD 1080p camera: The RJ45 end of the camera cable should go to the connector marked Codec Control In.

y Cisco TelePresence PrecisionHD camera: The RJ45 end of the camera cable should go to the connector marked HD Video Out Codec.

Applies to the following products: y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90

307: WhatisthemaximumlengthoftheHDMIcableconnectingtheCiscoTelePresenceSystemCodectothemonitor?The HDMI cable going from the Cisco TelePresence System Codec to the monitor can be up to 15 meters/50 feet long. This requires a good quality category 2 cable. Longer extensions are possible using HDMI/DVI extenders.



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308: WhatisthemaximumlengthofthecablebetweentheCiscoTelePresenceSystemCodecandthecamerawhenusingHD-SDI?HD-SDI supports up to 100 meters/330 feet cable length.

Applies to the following products: y Cisco TelePresence Codec C90

309: IstheAPI(dataportcommands)fortheCiscoTelePresenceSystemCodecbackwardscompatiblewiththeMXPplatform?The API of the Cisco TelePresence System Codec is XML-based and you can find a lot of similarities. However, it is not compatible with the MXP range.


311: HowdoIenableHTTPSonmyCiscoTelePresencevideosystem?From TC2.0.0 and above the system auto-generates a self-signed HTTPS certificate. The system must have a name set on it in order for this to work. This enables you to use HTTPS without any configuration. You can still upload your own certificate by following the below steps.You have to upload a certificate in PEM format. This can be done using the web interface of the Cisco TelePresence System Codec:

1. Open a web browser and enter the IP address or DNS name to connect to the Cisco TelePresence System Codec by HTTP.

2. Select the Upload certificates tab3. Click Browse... and locate the certificate files (.PEM)4. Type in the Passphrase (optional)5. Click the Upload button to start the certificate installation.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90

312: ArethereanyshortcutsfordisplayingtheSystemInformationscreenoftheCiscoTelePresenceSystemCodec?Open the Home menu and press the right-most function key on the remote control. In the upper part of the Remote Control TRC5 you can see five function keys.


Related questions:524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?


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313: IchangedthevideooutputontheCiscoTelePresenceSystemCodectoanewresolutionnotsupportedbythemonitor,howdoIrevertthis?

ConfiguringtheOSDoutputusingtheremotecontrolYou can use a special sequence on the remote control.Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD.

y X = 1 for HDMI 1 y X = 2 for DVI 2 (HDMI 2 for C20) y X = 3 for HDMI 3 y X = 4 for DVI 4

In addition to change the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI.

ConfiguringtheOSDoutputusinganAPIcommandYou can use an API command to set the OSD output to the relevant video output.Log in as Admin using SSH (secure shell) and execute the command:

xConfiguration Video OSD Output: <1-4>


Related questions:302: How do I change my On Screen Display (OSD) to be displayed on a different output

than HDMI 1 on my Cisco TelePresence System Codec?

315: HowdoIplaceaSIPcallfromtheGUIontheCiscoTelePresencewithoutchangingthedefaultdialprotocol?In the Call menu, enter sip: or h323 before the URI/H323 ID, for example: sip:[email protected] see the default dial protocol options, open the Home menu and go to Settings > Ad-ministrator settings > Advanced configuration > Conference 1 > DefaultCall > Protocol.On the Touch controller, enter More > settings menu and go to Administrator settings > Call Settings.


318: MyPioneerplasmamonitordoesnotdisplaytheimagecorrectlyfrommyCiscoTelePresenceSystemCodec.Why?Some of the Pioneer monitors must be set to PCmode to display the image correctly. Consult the Pioneer monitors user manual for further information.



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319: MymonitordisplaystheimagefromtheCiscoTelePresenceSystemCodecoutsideofthemonitorframe,why?Most monitors overscan TV resolutions such as 720p and 1080p. To fix this, you must go into the monitor's menu system and find the setting to avoid this. Different monitors uses different terms but you should look for something like: JustScan, PixelbyPixel or Underscan.Some monitors only have this option for the native resolution of the display, therefore if you can't find it, go to the Cisco TelePresence System Codec administrator settings menu and change the video output resolution and try again. To set the resolution for the video output HDMI 1, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 (or 3) and set the Resolution.Some monitors do not have this setting at all. Then you can use the VGA input of the monitor and select a PC resolution from the administrator settings menu. Set video output resolution to 1024*768 (XGA), 1280*1024 (SXGA) or 1360*768 (WXGA) (only applicable for the C60 and C90). To set the resolution for the video output DVI 2, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > DVI 2 (or 4) and set the Resolution.


320: HowdoIgeta'snapshot'ofthecurrentvideoinputfrommyCiscoTelePresenceSystemCodec?From software version TC4.0 you can generate a snapshot of the current video input by accessing the Codec web page and navigate to the Snapshot page. The web snapshot must be enabled first. The API command for websnapshots is xConfiguration Video Allow-WebSnapshots: On/Off. It can only be enabled from OSD or the Cisco Touch controller (for security/privacy reasons).

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller

321: IlostsomeofmysettingsafterIpowereddowntheCiscoTelePresenceSystemCodec.Why?The Cisco TelePresence System Codec uses some time to synchronize the current configuration with the stored startup configuration. Do not restart the Cisco TelePresence System Codec using the power button immediately after a recent configuration change. Wait at least one minute before powering down the system using the power switch.Note: It is recommended to reboot the system from the menu on screen. To do this, open the Home menu and go to Settings > Restart. This also synchronizes the configurations ensuring no data is lost.


324: WhydoestheSysteminformationdisplay1920*1088pixelswhenIamplacingacallusing1080pontheCiscoTelePresenceSystemCodec?1080p is 1920*1080 pixels. However to be able to code the image, the resolution must be dividable by 16. The picture is divided into macro blocks of 16*16 pixels when coded, hence you receive a resolution of 1920*1088 instead of 1920*1080. Note: The codec adds 8 black lines at the bottom of the coded image. These lines are removed again at the far end side. No scaling is done to accomplish this.



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325: IcannotgetanyaudiofromtheCiscoTelePresenceSystemCodecwhenitisconnectedtomymonitorusingHDMI,why?Check whether the video output resolution for HDMI 1 is set to 800×600 or 1900×1200. Due to an issue with these two resolutions we are running them in DVI mode (DVI over HDMI), and the DVI mode does not support audio. To check or change the video output resolution, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 > Resolution. To fix this you can:

1. Select another video output resolution for HDMI 12. or, use the audio from Audio Line Out 1 and 2.


326: TheaudioonthedualstreamisoutofsyncwiththedualstreamvideousingtheCiscoTelePresenceSystemCodec,why?The Cisco TelePresence System Codec does not support lipsync (synchronizing audio and video) on the dual channel. The audio is only synchronized with the main stream. Cur-rently lipsync for the second stream is not supported by the H.239 standard defining dual streams for H.323.


328: Whatisthedifferencebetweenencryption'BestEffort'ontheCiscoTelePresenceSystemCodecandencryption'Auto'ontheMXPplatform?The difference is in MultiSite calls. On the MXP platform with Encryptionset to Auto: If one of the participants is not able to do encryption in the MultiSite, then none of the participants are encrypted. On a Cisco TelePresence System Codec with Encryptionset to BestEffort: All partici-pants able to do encryption are encrypted. Thus, you can have a MultiSite with a mix of encrypted and unencrypted sites.



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329: WhycanIonlyplacepoint-to-pointcallsonmyCiscoTelePresenceSystemCodec?You need to have the MultiSite option installed to place MultiSite calls.

CheckyouroptionsfromtheSysteminformationmenu1. Open the Home menu and go to: Settings > System information.2. Make sure MultiSite is listed in the Software > Options installed

CheckyouroptionsusingthewebinterfaceEnter the IP adress of your codec on a web browser

1. Select Configurations and Advanced Configurations. 2. From the menu on the left select Conference 1.3. In the scroll down menu for IncomingMultisiteCall Mode select Allow.

CheckyouroptionsusinganAPIcommandLog into the Cisco TelePresence SX20, EX90 or C90/C60/C40 Codec as admin using SSH (Secure Shell):

1. Execute the API command:xStatus SystemUnit

2. Make sure the MultiSiteoption is listed as True.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence EX90

Related questions:330: How do I install the MultiSite option key?

330: HowdoIinstalltheMultiSiteoptionkey?MultiSite is allowed as default setting. If MultiSite is denied it can be turned back on.Follow the instructions below to install MultiSite option using the web interface:

1. Enter the IP adress of your codec on a web browser 2. Select Configurations and Advanced Configurations. 3. Select Conference 1 from the menu on the left.4. In the scroll down menu for IncomingMultisiteCall Mode select Allow.

Follow the instructions below to install the MultiSite option key on the Cisco TelePresence System Codec:

1. Log into the system as admin using SSH (Secure Shell) 2. Execute the following command:

xCommand SystemUnit OptionKey Add Key: <enter the key>3. Reboot the system.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence EX90

Related questions:329: Why can I only place point-to-point calls on my Cisco TelePresence System Co-

dec?329: Why can I only place point-to-point calls on my Cisco TelePresence System Co-

dec?


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331: HowdoIrestorethefactorydefaultsettingsonaCiscoTelePresenceSystemCodec?A factory reset can be performed in several ways.

FactoryresetusinganAPIcommand:1. Log into the system as admin using SSH (Secure Shell)2. Execute the API command:

xCommand systemunit FactoryReset Confirm: Yes

3. The system then reboots

Factoryresetusingthewebinterface:1. Enter the IP adress of your codec on a web browser 2. Select Maintenance and Factory Reset. 3. Read the provided information carfully.4. Then check the I want to perform... box and press Perfrom a factory reset.5. Wait while the system resets. The system reboots automatically when finished.

Theprocedureresetsordeletes: y All passwords to factory default y All configurations to factory default, including SIP and H.323 settings y Local phonebook y All logs y DHCP-information

In TC5.0 and earlier versions the following method can be used to restore the factory default settings:

MXsolution: y Insert sharp object into the reset hole for 5 seconds (system can be ON or OFF) y Call LED lights up continuously while “factory reset” is being performed (minimum 3

seconds) y System boots up as normal and displays confirmation on video screen

EX,C20solution: y Press and hold the on/off button for 10 seconds, LED doesn't light up y After 10 seconds the LED starts blinking (1 second ON, 0.5 seconds OFF) y Within the next 2 seconds press twice on the on/off button y Call LED lights up continuously while “factory reset” is being performed (minimum 3

seconds) y System boots up as normal

The procedure does not delete the existing software and options keys but, it deletes the inactive software image if it is present.

In TC5.1 the following method can be used to restore the factory default settings:

MXsolution: y Press the small reset button for approximately 5 seconds after switching power on,

then release it. y The system boots up and display a confirmation message on the video screen if the

process was successful.

EX,C20,SX20solution: y When the unit is off, press and hold the power button y Wait until the power LED goes dark and then light up again (approximately 10 sec-

onds). y Then release the power button and press it twice. y The system boots up and display a confirmation message on the video screen if the

process was successful.The procedure does not delete the existing software and options keys but it deletes the inactive software image if it is present.


Related questions:327: How do I back up the system settings of the Cisco TelePresence System Codec?535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings?628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the fac-

tory settings?


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332: IinstalledasecondCiscoTelePresencePrecisionHD1080pCameraonmyCiscoTelePresenceSystemCodec,butIamunabletocontrolit.Why?To control the second camera you need to use a VISCA cascading cable. The VISCA cas-cading cable connects the first camera to the second camera and can be sourced from Cisco. You need to configure the video input source to set which camera you should control, when this particular video input source is active:

1. Login to the codec as admin using SSH (Secure Shell).2. To configure the second camera to be connected to video input source 2, run the

following API command:xConfiguration Video Input Source 2 CameraControl CameraId: 2

Applies to the following products: y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90

333: Iinstalledavideocameratovideoinputnumber2ofmyCiscoTelePresenceSystemCodecC90usingcomponentvideo,nowI'mnotabletogetanyvideowhenIactivatethissource.Why?The Cisco TelePresence System Codec C90 can connect up to 12 HD video input sourc-es, but only five can be active simultaneously. As default the video input source number 2 is set to be HDMI.To change this, open the Home menu on the Cisco TelePresence System Codec C90 and go to: Settings > Administrator settings > Advanced configuration > Video > Input > Source 2 and set the Connector to YPbPr.


336: WherecanIfindmoreinformationonthedifferentsettingsinthe'Advancedconfiguration'menuofmyCiscoTelePresenceSystemCodec?All the settings in the Advanced configuration menu are described in the Administrator Guide for the codec, which is available from http://www.cisco.com/go/telepresence/docs.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300

Related questions:339: Where can I find descriptions of the Cisco TelePresence System Codec C Series

and Cisco TelePresence SX20 Quick Set API commands?



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337: HowdoIupgradethesoftwareontheCiscoTelePresenceSystemCodec?You can upgrade the Cisco TelePresence System Codec from its web interface, SCP or TMS. To do that from web interface, follow the steps below:

1. Open a web browser and enter the IPaddress to connect to the Cisco TelePres-ence System Codec by HTTP/HTTPS.

2. Select the Upgrade tab, click Browse... and locate the upgrade file (.PKG). 3. Click the Install software button to start the installation.4. Wait for the installation process to complete. The upgrade process takes about 4-5

minutes. To do that from SCP, follow the steps below:

1. Make sure the root user is enabled first.2. From a terminal window issue scp <location of pkg file> root@CodecIPaddress:/

upgrade/pkg E.g scp Desktop/s52000tc_5_1_0.pkg [email protected]:/upgrade/pkg

To do that from TMS, follow the steps below:1. Go to Systems, then select System upgrade and there selectSystem upgrade.2. If the software is not already in TMS, you can upload the software into TMS by

selecting Systems, then selecting System upgrade and there selecting Software manager.


339: WherecanIfinddescriptionsoftheCiscoTelePresenceSystemCodecCSeriesandCiscoTelePresenceSX20QuickSetAPIcommands?

SoftwareversionTC5:The API commands are described in the:

y Cisco TelePresence System Codec C90 API Guide y Cisco TelePresence System Codec C40/C60 API Guide y Cisco TelePresence System Codec C20 API Guide y Cisco TelePresence SX20 Quick Set Admistrator Guide


y Cisco TelePresence System Codec C90 API Guide y Cisco TelePresence System Codec C40/C60 API Guide y Cisco TelePresence System Codec C20 API Guide


y Cisco TelePresence System Codec C90 API Guide y Cisco TelePresence System Codec C40/C60 API Guide

SoftwareversionTC1/TC2:The API commands are described in the:

y Cisco TelePresence System Codec C90 System Integrator Guide y Cisco TelePresence System Codec C60 System Integrator Guide

The guides are available online.


Related questions:336: Where can I find more information on the different settings in the 'Advanced con-

figuration' menu of my Cisco TelePresence System Codec?



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362: IhaveproblemsinstallingtheOptionKeysofmyCiscoTelePresencevideosystem.Why?The Option Keys are case sensitive. You have to make sure you enter them in the correct case.


363: IstranscodingsupportedbytheCiscoTelePresenceSystemCodecfortheH.239/dualstream?No, the H.239/dual stream does not support transcoding. Therefore, the dual stream capability in an internal MultiSite is restricted by the common denominator.


389: IexperiencepoorimagequalitywhenusingtheCiscoIPVideoPhoneE20fromhome.Why?There may be a few network related reasons contributing to this problem when using the Cisco IP Video Phone E20:

y Limited bandwidth - try decreasing the Maximumupstreambitrate under Call Set-tings in Menu until you get a better quality image. This ensures that the bandwidth requirements of the encoded bitstream are better matched to actual available network bandwidth.

y Large amounts of your bandwidth are in use, leaving little for the Cisco IP Video Phone E20 - the problem is solvable by setting up a QoS service at home. (Many routers have this option built in: check the manual for further instructions). The problem may also be solved by pausing other applications during video calls.

y Packet loss / packet reordering - this problem may be solved through your Internet Service Provider.

y To check if you currently have problems with packet loss on your Cisco IP Video Phone E20 do the following:

y Press the Home button to display the Main menu. y Press the right arrow key to navigate to Menu. y Navigate to the System Information using the lower arrow key. Press the OK key

to open the System Information menu. In this menu you can read out the current experienced packet loss.

Applies to the following products: y Cisco IP Video Phone E20


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390: HowdoIuploadnewsoftwareontheCiscoIPVideoPhoneE20?Software can be uploaded to your Cisco IP Video Phone remotely through the Cisco TelePresence Management Suite (Cisco TMS 12.1 or later) or locally through the options described below.

Usingthewebinterface:Access the web interface of your Cisco IP Video Phone E20 by typing the IP-ad-dress of your unit in your web browsers address field (the IP address is found under Settings>System information). Under the "Upgrade" tab of the web page, specify the file to upload and then click the "Install software" button.

Usingsecurecopy: y Using pscp: pscp root@:/upgrade/pkg y Using WinSCP: Use WinSCP locate upgrade folder, drag and drop file and rename

from upgrade/*.* to upgrade/pkgTo do that from TMS, follow the steps below:

y Go to Systems, then select System upgrade and there selectSystem upgrade. y If the software is not already in TMS, you can upload the software into TMS by

selecting Systems, then selecting System upgrade and there selecting Software manager.


391: HowdoIgetphonebooksonmyCiscoIPVideoPhoneE20?Phone books are normally provisioned to the Cisco IP Video Phone E20 from a central server. If your Cisco IP Video Phone E20 is centrally managed, please contact your sys-tems administrator to have the relevant phone books applied to your system.For provisioning from the Cisco TelePresence Management System (Cisco TMS), the server must be running Cisco TMS 12.1 or later.


392: HowdoIchangesettingsontheCiscoIPVideoPhoneE20throughSSH/Telnet?Type "?" to see a list of available commands for the Cisco IP Video Phone E20, then type <command>? (where <command> is the name of the command you wish to have help for) to see the options for that command.


393: WhatarethedefaultusernameandpasswordfortheCiscoIPVideo?The default username and password are "admin" and password "" (blank) for the Cisco IP Video.


394: IamnotabletotelnetintotheCiscoIPVideo,butIcanSSHinwithoutaproblem.Why?Ensure that the Cisco IP Video has TelnetMode set to On under Network Services in the System Configuration menu. In the Home menu, select Menu > Advanced Settings > System Configuration > Network Services.


395: TheCiscoIPVideoPhoneE20doesnotregistertotheregistrarafterchangingmySIPsettings.WhatshouldIdo?This problem can often be solved by rebooting the Cisco IP Video Phone E20.Open the Home menu and select Menu > Reboot . If this does not help, ensure that you are using the correct SIP settings or contact your system administrator.


396: HowdoIrestorethesystemconfigurationontheCiscoIPVideoPhoneE20?You can restore a backup of the system configuration on the Cisco IP Video Phone E20 as follows:

1. Log in as root using WinSCP (or another SCP client) 2. Navigate to the folder: /mnt/base/active/3. Copy your backup config.db file to this directory and reboot the system



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397: ArethereanykeypadshortcutsontheCiscoIPVideoPhoneE20?You can set up shortcuts of your choise to all of the five soft keys. On the main menu go to Menu and select My shortcuts. There you are able to choose between Speed dial, Menu shortcuts and Actions.


398: CantheCiscoIPVideoPhoneE20beusedasavideosystemorisitapureIP-telephonysystem?The Cisco IP Video Phone E20 is a fully interoperable, high quality desktop video system when registered to a Cisco VCS.


399: HowdoIsetthecorrecttimezoneontheCiscoIPVideoPhoneE20?You can set the correct time zone on your Cisco IP Video Phone E20 by selecting Time in the System configuration menu. From the Menu, select Advanced settings > System configuration > Time.


400: HowdoIbackupthesystemconfigurationoftheCiscoIPVideoPhoneE20?You can make a backup of the Cisco IP Video Phone E20 system configuration as follows:

1. Log in as root using WinSCP (or another SCP client).2. Navigate to the folder: /mnt/base/active/3. Copy the file config.db and store it somewhere safe.

Note: Removing this file and rebooting the system causes the system to boot up with fac-tory default settings.


401: DoestheCiscoIPVideoPhoneE20supportH.323? H323 is supported in E20 from TE4.1 on The Cisco IP Video Phone E20. On earlier soft-ware versions connection to H.323 devices is possible when doing interworking through a Cisco VCS.


402: WhichvideostandardsdoestheCiscoIPVideoPhoneE20support?The Cisco IP Video Phone E20 supports the following video standards:

y H.264, H.263+, H.263, H.261 y Transmit up to w448p @ 30fps y Receive up to w448p @ 30fps, maximum resolution supported is WXGA @ 7,5fps y Receive dual/presentation stream (BFCP)


404: CanIrunMultiSiteontheCiscoIPVideoPhoneE20?There is no embedded MultiSite on the Cisco IP Video Phone E20, but the Cisco IP Video Phone E20 supports MultiWay(TM), enabling intuitive initiation of multiparty video confer-ences using an external MCU.The Cisco IP Video Phone E20 can also join any conference hosted on either a dedicated conference server (MCU) or on a video system with embedded conference (MultiSite) capabilities. To control the layout when in a Cisco TelePresence MCU or MultiWay call, use the numeric keypad buttons 2, 4, 6 and 8.


405: IstheCiscoIPVideoPhoneE20aportablesystem?The Cisco IP Video Phone E20 is designed to replace a desktop phone. Hence, it does not have batteries or wireless support. However, its size and shape together with the foldable foot makes it easy to transport if needed.



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406: IstheCiscoIPVideoPhoneE20awirelesssystem?No. If you need to use the Cisco IP Video Phone E20 in a wireless network, consider using an Ethernet-to-wireless adapter with your Cisco IP Video Phone E20 unit.


407: IstheCiscoIPVideoPhoneE20compatiblewithotherCiscoTelePresenceendpoints?The Cisco IP Video Phone E20 is a fully standards-compliant system and connects with all current Cisco TelePresence endpoints from PC video using Movi up to the TelePresence T3.For further information on interoperability, refer to the release notes for the relevant soft-ware release (TE platform).


408: IstheCiscoIPVideoPhoneE20basedonindustrystandards?Yes.


Related questions:402, 415:

409: DoIneedCiscoTelePresenceinfrastructureproductsinordertousetheCiscoIPVideoPhoneE20?The Cisco IP Video Phone E20 is a SIP only device and needs to register to a SIP registrar. We would recommend the use of Cisco VCS or CUCM 8.6.2 for the SIP registrar. Please check the release notes for the recommended registrars.


410: CanthehandsetberemovedfromtheCiscoIPVideoPhoneE20unit?Yes, the handset cradle can be easily removed by loosening a couple of small screws as follows:

1. Remove the back of the handset base.2. Loosen the two screws.3. Unplug the handset plug.4. Store the base for later use.


411: DoestheCiscoIPVideoPhoneE20havesupportforPoweroverEthernet(PoE)?No, the PoE is limited to 12.95 watts. To be able to deliver high quality video and services, the Cisco IP Video Phone E20 consumes around 18 watts.


412: DoestheCiscoIPVideoPhoneE20havesupportforIPv6?Cisco IP Video Phone E20 supports IPv4. From TE4.1 onwards IPv6 is also supported. To configure this:

xcon //network

*c xConfiguration Network 1 IPStack: IPv4

*c xConfiguration Network 1 Assignment: Static

*c xConfiguration Network 1 MTU: 1500

*c xConfiguration Network 1 IPv4 Address: "64.104.74.178"

*c xConfiguration Network 1 IPv4 SubnetMask: "255.255.255.0"

*c xConfiguration Network 1 IPv4 Gateway: "64.104.74.1"

*c xConfiguration Network 1 IPv6 Address: ""

*c xConfiguration Network 1 IPv6 Gateway: ""

*c xConfiguration Network 1 IPv6 Assignment: Autoconf

*c xConfiguration Network 1 IPv6 Dhcpoptions: On



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413: What'sthemaximumcallspeedforvideocallsonmyCiscoIPVideoPhoneE20?The maximum call speed for the Cisco IP Video Phone E20 is 1152 kbps.


414: DoestheCiscoIPVideoPhoneE20haveDTMFsupport?Yes, when in a call just press the number keys as needed on the keypad of your Cisco IP Video Phone E20.


415: WhichaudiostandardsdoestheCiscoIPVideoPhoneE20support?The Cisco IP Video Phone E20 supports the following audio standards:

y MPEG4 y AAC-LD y G.729ab y G.722 y G.722.1 y G.711 y L16-256


416: HowdoIresettheCiscoIPVideoPhoneE20tothefactorysettingsusingthekeypad?To reset the Cisco IP Video Phone E20 to the default factory settings:On the E20 keypad, press the following keys: * * Presentation # # (The Presentation key has the icon of an open laptop computer.) This needs to be done within ~3 seconds.


417: Ihavelosttheadmin/rootpasswordsformyCiscoIPVideoPhoneE20.WhatshouldIdo?In order to reset the passwords, you need to reset the Cisco IP Video Phone E20 to the default factory settings. On the E20 keypad, press the following keys: * * Presentation # # (The Presentation key has the icon of an open laptop computer.) This needs to be done within ~3 seconds.


418: HowcomemyCiscoIPVideoPhoneE20workseventhoughitlistsNoLAN?This is a known issue with the Cisco IP Video Phone E20. You have probably plugged the LAN cable to the PC port on your E20. Plug it into the LAN port and the message disap-pears.


419: WhyistheURI(address)onthetopbannerofmyCiscoIPVideoPhoneE20screenrefreshing?The Cisco IP Video Phone E20 re-registers to the SIP server every 30 to 40 seconds. This is normal behavior.



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420: WhichSIPPBXs(registrars)hastheCiscoIPVideoPhoneE20beentestedwith?The Cisco IP Video Phone E20 has been tested with the following SIP PBX's (Registrars).Our recommended registrars are:

We offer limited support on:


421: CanIconnectawiredheadsettotheCiscoIPVideoPhoneE20?Yes, there is support for professional grade wired headsets through an RJ9 connector on the Cisco IP Video Phone E20. For superior Wideband audio Cisco TelePresence recom-mends Plantronics EncorePro HW291N.When ordering, remember the Coil Cable (QD to modular phone jack) (Plantronics Part Number: 27190-01).


422: DoestheCiscoIPVideoPhoneE20haveBluetoothsupport?Yes, the Cisco IP Video Phone E20 supports the use of Bluetooth headsets.


423: DoestheCiscoIPVideoPhoneE20havesupportfor802.1Q(VLAN)?Yes, the Cisco IP Video Phone E20 supports 802.1Q (VLAN).


424: DoestheCiscoIPVideoPhoneE20haveawebmanagementinterface?Yes. The Cisco IP Video Phone E20 has a limited web interface. This offers software up-grade functionality, upload of certificates and download of XML files and system logs. Go to the following URL: http://<IP Address Of E20>.


425: WhatlanguagesaresupportedintheCiscoIPVideoPhoneE20userinterface?From the TE4.0.0 release Cisco IP Video Phone E20 user interface supports English, Norwegian, Swedish, German, French, Korean, Chinese Simplified, Chinese Traditional, Danish, Dutch, Finnish, Italian, Japanese, Polish, Portuguese Brazilian, Russian, Spanish, Spanish Latin, Czech, Hungarian and Turkish language.


432: HowcanIresendusernameandpasswordfromCiscoTelePresenceManagementSuite(CiscoTMS)toprovisionedusersofMoviandCiscoIPVideoPhoneE20?Under Systems > Provisioning > Directory, it is not possible to see the password for the user in the user's details. Therefore, you must resend the user's account information.To resend the user's account information:

1. Go to Systems > Provisioning > Directory.2. Select the user.3. Click Send Account Info. The Send Account Information window opens.4. Click Send E-mail.

The account information is now sent to the selected user.

Applies to the following products: y Cisco IP Video Phone E20 y Cisco TelePresence Management Suite y Cisco TelePresence Movi

Vendor Model VersionCisco CUCM 6.1 and 7.0Cisco VCS X6, or greaterBroadsoft Broadworks 14sp7

Vendor Model Version

Alcatel OmniPCX 8.0.1Nortel MCS5100 4.0Siemens HiPath 8000 3.1


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445: HowdoIconfigureaT3systemtouseaparticularTelepresenceServer?On the TCU, edit the device.properties file with the Telepresence Server's address and the correct username and password. For more details see the T3 Administrator Guide.The following is an example relevant section of the device/properties file showing how this may be set up:

# Telepresence Server

device.ts.type=telepresenceServer

device.ts.connection.type=telepresenceServerConnection

device.ts.connection.hostName=100.100.100.100

device.ts.connection.tcpPort=80

device.ts.connection.path=RPC2

device.ts.connection.userName=admin

device.ts.connection.password=password

From TCU3 onward this can also be done using the Installation wizard.

Applies to the following products: y TANDBERG Telepresence Servers

490: HowdoIknowthatthePrecisionHDUSBcameraissuccessfullyconnectedtothePC?When you connect the PrecisionHD USB camera to your computer, the camera LED turns orange immediately and then turns green when the camera has been successfully con-nected / enumerated. The camera LED is located on top of the camera housing.(Enumeration is the technical term for the camera device to be discovered by the PC with proper USB communication established.)

Applies to the following products: y Cisco PrecisionHD USB Camera

491: Whyisn'tthePrecisionHDUSBcameraconnectingwiththePC?

Make sure that your Windows operating system has the latest updates from Microsoft. Recommended operating systems are:

y 32 bit OS - Windows 7, Windows XP SP2/SP3, Windows Vista SP1/SP2 y 64 bit OS - Windows 7, Windows XP SP1/SP2, Windows Vista SP1 y Apple Mac OS X 10.6.5 * y Linux Ubuntu 10.04 (Lucid Lynx)* y Linux Fedora 12 (Constantine) * y Linux Debian 5.04 *

* Firmware upgrade is not available on these operating systems.


492: WhatframerateissupportedbythePrecisionHDUSBcamera?The PrecisionHD USB camera supports 30 frames per second up to HD resolution (720p30).


493: DoIneedtoinstallspecificdriversformyPrecisionHDUSBcamera?No, for a PC running one of the recommended operating system versions, the Precision-HD USB camera is plug and play.


Related questions:491: Why isn't the PrecisionHD USB camera connecting with the PC?


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494: WhichapplicationscanIusewiththePrecisionHDUSBcamera?The PrecisionHD USB camera works with a wide range of relevant applications and has been tested with the following applications:

y Cisco TelePresence Movi y Cisco TelePresence Jabber Video y Cisco TelePresence ConferenceMe y Microsoft Office Communicator y Microsoft Office Live Meeting y Skype y VLC


495: WhyisthevideonotsmoothonmycomputerwhenusingthePrecisionHDUSBCamera?Make sure that:

y your computer meets the requirements for using the camera y there is enough bandwidth for your call y there are enough CPU and memory resources available


496: DoIneedtouseanexternalmicrophonewiththePrecisionHDUSBcamera?No, the PrecisionHD USB camera has a built-in microphone.


497: Whycan'tIseethePrecisionHDUSBcamerainWindowsExplorer?This feature is only supported on 32 bit Windows XP.


498: CanIusethePrecisionHDUSBcamerawithSkype?Yes, you can use the PrecisionHD USB camera with Skype.


Related questions:494: Which applications can I use with the PrecisionHD USB camera? 500: How do I select the PrecisionHD USB camera in Skype?

499: HowdoIselectthePrecisionHDUSBcamerainMicrosoftOfficeCommunicator2007R2/LiveMessenger?Follow these steps:

1. Select Tools > Set up Audio and video.2. Select Custom in the first screen and select USB Audio Device. If you have several

cameras connected, select the PrecisionHD USB camera.3. Click Next.4. Select your speakers and Next.5. Select the PrecisionHDUSBcamera (USB Video Device).



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500: HowdoIselectthePrecisionHDUSBcamerainSkype?Some laptop computers have a built-in camera. You can configure Skype to use the Pre-cisionHD USB camera as follows:

1. Login to Skype2. Go to Tools > Options3. In the General section set audio and video devices as follows:

a. Audio y Select Audio Settings and then for Microphone device, select TandbergAudio from the drop-down list.

b. Video y Select Video Settings and then for the webcam select USBVideoDevice

from the drop-down list. y Click Save if you are asked to save the webcam settings. y Verify that your PrecisionHD USB camera is working through the small self-

view image; for example, by pointing to the camera.4. Click Save.

If you have two or more cameras connected to your computer, you need to disable these in Windows to use the PrecisionHD USB camera.


Related questions:498: Can I use the PrecisionHD USB camera with Skype?

501: CanIusethePrecisionHDUSBcamerawithaUSBhub?We do not recommend using the PrecisionHD USB camera with a USB hub.A bus-powered hub draws all its power from the host interface: many devices, including the PrecisionHD USB camera, require more power than this method provides and does not work.


503: HowdoIusetheprivacycoveronthePrecisionHDUSBCamera?Turn the privacy cover:

y right to open it y left to shut it


504: WhatdothePrecisionHDUSBcameraLEDsmean?The LED colors are:

y Yellow - indicates that the camera is enumerating/connecting. y Green - indicates that the camera is connected and ready for use. y Orange - indicates that the camera is streaming video.


505: WhathappensifIplugthePrecisionHDUSBcameraintoaUSB1.0port?When the PrecisionHD USB camera is connected to a USB 1.0 port, Windows displays the message; "The device can perform faster. This USB device can perform faster if you con-nect it to a Hi-Speed USB 2.0 port ..." The PrecisionHD USB Camera is enumerated and connects but fails to stream video and audio. (Enumeration is the technical term for the camera device to be discovered by the PC with proper USB communication established.)


506: WhatarethesalientfeaturesofthePrecisionHDUSBcamera?The PrecisionHD camera is a USB 2.0, High speed device whose main features are:

y Compatible with USB Video Class (UVC) 1.0 y Compatible with USB Audio Class (UAC) 1.1 y Supports a maximum bandwidth of 65 Mbps over USB. y Maximum supported resolution: 1280x720. y Default resolution: VGA (640x480). y Video output formats: Mjpeg and YUV 422. y Audio output: 48 KHz sampling-16 bit Mono. y Supports Auto Focus, Auto Exposure and Auto White Balance.



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507: HowdoIcheckthatmysystemhasrecognizedthePrecisionHDUSBcamera?On a Windows system follow these steps:

1. Right-click on My Computer and select Manage.2. Go to System Tools > Device Manager.3. Expand Universal Serial Bus controllers on the right-hand side.4. Look for USBCompositeDevice. This is your PrecisionHD USB camera.

On a Mac system follow these steps:1. Open Photobooth (click on magnifying glass in upper right corner and type “photo-

booth” followed by enter).2. If you can see a picture from the camera it is installed and working. If you have more

than one camera attached you can switch from one to the other using the CAMERA menu tab.


Related questions:491: Why isn't the PrecisionHD USB camera connecting with the PC?

509: WhydoIonlygetvideofrommyPrecisionHDUSBcamerawhenviewingitinWindowsExplorer?Windows Explorer only shows the USB Video Device, therefore there is no audio from the PrecisionHD camera when using Windows Explorer.


Related questions:494: Which applications can I use with the PrecisionHD USB camera? 497: Why can't I see the PrecisionHD USB camera in Windows Explorer?

510: WhichapprovalsapplytothePrecisionHDUSBcamera?This product is tested and approved for use in indoor office and residential environments according to North American and European standards. For other markets, contact your local distributor for more information.For a USB extension cable, the following applies: The connecting cable can be extended by using a standard UDB extension cable. The maximum recommended extension cable length is 2 meters / 9 feet.



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511: WhataretheminimumsystemrequirementsneededtousethePrecisionHDUSBcamera?

TousethePrecisionHDUSBcamerawithCiscoTelePresenceMoviorJabberVideo:

TousethePrecisionHDUSBcamerawithMicrosoftCommunicator:

TousethePrecisionHDUSBcamerawithSkype/VLC:


516: CanIusethePrecisionHDUSBcamerawithWindows7?Yes, the Cisco TelePresence PrecisionHD USB Camera works with Windows 7.


517: HowdoIupgrademyPrecisionHDUSBCamera?1. Download the latest software here.2. Connect your PrecisionHD USB camera to your computer.3. Make sure the LED is green before you start the upgrade.4. Run the upgrade software.


skype/VlC Hd (1280x720) Vga (640x480) CIF (352x288)

Windows XP Core 2 Duo1GB RAMDedicated Graphics CardGood Internet Con-nection

Core 2 Duo1GB RAMDedicated Graphics CardGood Internet Con-nection

Intel Atom512MB RAMGood Internet Con-nection

Windows Vista Core 2 Duo2GB RAMDedicated Graphics CardGood Internet Con-nection


Intel Atom1GB RAMGood Internet Con-nection

MoC Hd (1280x720) Vga (640x480) CIF (352x288)

Windows XP Core 2 Quad2GB RAMDedicated Graphics CardGood Internet Con-nection



Windows Vista Core 2 Quad2GB RAMDedicated Graphics CardGood Internet Con-nection



Movi Hd (1280x720) Vga (640x480) CIF (352x288)

Windows XP Core 2 Duo2GB RAMDedicated Graphics CardGood Internet Con-nection



Windows Vista Core 2 Duo2GB RAMDedicated Graphics CardGood Internet Con-nection





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519: WhatresolutionsdoesthePrecisionHDUSBCamerasupport?

16:9formats

4:3formats


522: Whycan'tIundockmylaptopfrommydockingstationwhilethePrecisionHDUSBCameraisconnectedtothedockingstation?You should be able to undock your laptop from your docking station as long as no pro-grams are running and accessing the PrecisionHD USB Camera. Please check that all programs accessing the PrecisionHD USB Camera, e.g. Cisco JabberVideo, are properly closed and exited.


524: ArethereanyshortcutsontheCiscoTelePresenceSystemCodecremotecontrol?The following remote control shortcuts are available:

Quickaccess y Home menu: Press the ok / V key when no menus are shown (same as pressing

the home key in any menu). y System Information and Call status : Press the right-most function key on the

home menu. y Advanced Configuration: Press the fourth function key (from left) on the System

Information and Call status page. The quick key sequence is "home- right-most function key - fourth function key" (or "V- right-most function key - fourth function key" when no menus are shown).

QuickCall y Call menu: Press any number key in idle mode (when not in a call). y Recent calls: Press the call key when the Call menu is not visible. y Dial last number: Press the call key twice.

CameraControl y Camera control soft menu : Press any arrow or zoom key in idle mode. y Camera presets: Press the number key corresponding to the desired camera pre-

set on the Camera control soft menu to change preset.

Other y Standby mode: Press and hold the disconnect key for 5 seconds. y Restore resolution and OSD: When not in a call, press the sequence "disconnect

- * - # - * - # - 0 - x - #" where x is output 1 to 4 to change the OSD and restore the resolution (1280x720@60Hz for HDMI and 1024x768@60Hz for DVI) to the selected output.

y DTMF: Pressing a number key in a call gives the DTMF (Dual Tone Multiple Fre-quencies) sound for the pressed number.


Related questions:312: Are there any shortcuts for displaying the System Information screen of the Cisco

TelePresence System Codec? 302: How do I change my On Screen Display (OSD) to be displayed on a different output

than HDMI 1 on my Cisco TelePresence System Codec?

width height 30 fps 25 fps 15 fps

VGA 640 480 MJPEG MJPEG MJPEG/RAW

QVGA 320 240 RAW RAW RAW

CIF 352 288 RAW RAW RAW

160x120 160 120 RAW RAW RAW

width height 30 fps 25 fps 15 fps

720p 1280 720 MJPEG MJPEG MJPEG

w4cif 1024 576 MJPEG MJPEG MJPEG

w448p 768 448 MJPEG MJPEG MJPEG

wcif 512 288 MJPEG MJPEG/RAW MJPEG/RAW

w180p 320 180 RAW RAW RAW

wqcif 256 144 RAW RAW RAW


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526: WhatdotheLEDSontheCiscoTelePresencevideosystemsmean?The Cisco TelePresence System Codecs C90, C60 and C40 have four LEDs:

y Power - Green when codec is powered up. y Call - Green flashing on call setup. Continuous green in Call. y IR - Green flicker on IR activity. y Alarm - Red when network connectivity is lost.

The Cisco TelePresence System Codec C20 has one LED with two colors. The LED colors are:

y Green - the codec is powered up. Flickering on IR activity. y Red - network connectivity is lost.

The Cisco TelePresence EX90 and EX60 have two LEDs: y Power / Button - Green when the system is powered up, flashing when system is

powered down. y Call - Orange flashing on call setup. Continuous orange in Call.

The Cisco TelePresence MX200 and MX300 have two LEDs: y Power - White continuously light when the system is powered up. y Call - Green flashing on system setup. Continuous green in Call.

The Cisco TelePresence SX20 has one LED: y Power - LED is continously on when codec is powered up. Pulsating while in

standby mode. y Startup/booting - Indicates with a circular movement how far it has come in the

startup.


528: WhichresolutionsdoestheCiscoTelePresenceSystemsupportat60fps?The supported resolutions at 60 fps are w288, w448, w576 and w720. Please note the following:

y The Cisco TelePresence System Codec C20, SX20, MX200, MX300 and EX60 can encode 60 fps in point-to-point calls, but not if a presentation is running at the same time.

y The Cisco TelePresence System Codec C40, C60 and EX90 can encode 60 fps in point-to-point calls, also when presentations are running at the same time, but not in multisite.

y The Cisco TelePresence System Codec C90 can encode 60 fps in point-to-point, calls, when running presentations, and in multisite.


Related questions:534: How do I use the Cisco TelePresence System Codec optimal definition profiles?530: What is the relationship between transmitted framerate and bandwidth on the

Cisco TelePresence video systems?


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530: WhatistherelationshipbetweentransmittedframerateandbandwidthontheCiscoTelePresencevideosystems?The transmitted video call framerate (fps) depends on how much bandwidth is available, the Threshold60fps setting and whether the active video source is configured for Sharp-ness or Motion.By navigating to the Advanced Configuration > Video > Input > Source n > OptimalDefi-nition > Threshold60fps the resolution for which the codec tries to encode 60fps for video source n can be selected. The 60fps resolutions available are:

y 512 x 288 (w288) y 798 x 448 (w488) y 1024 x 576 (XGA / w576) y 1280 x 720 (720p / w720)

If enough bandwidth is available, the codec transmits 60fps at this resolution, otherwise it uses 30fps as long as Quality is set to Motion. Selecting Never makes the codec transmit 30fps at any resolution, and should be selected if 1080p is desired.The Quality can be set to either Sharpness or Motion by navigating to the Advanced Configuration > Video > Input > Source n > Quality .If the active video source is configured for Sharpness, video transmission is done at the highest resolution possible (up to the input resolution) where it is possible to maintain 1fps.


Related questions:528: Which resolutions does the Cisco TelePresence System support at 60 fps?534: How do I use the Cisco TelePresence System Codec optimal definition profiles?


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534: HowdoIusetheCiscoTelePresenceSystemCodecoptimaldefinitionprofiles?The Optimal definition profiles can be used when light conditions are optimal in order to increase framerate and resolution for lower bandwidths. In SX20 Quick Set the default optimal definition profile is set to Medium.Changes in the picture principally occur when something in the picture is in motion or by noise in the picture from the camera. When there is little changes in the picture, the need for bandwidth decreases. More light gives less noise in the picture and consequently reduces the need for bandwidth. In Cisco TelePresence System Codec software version TC3.0 (experimental in version TC2.1) it is possible to increase the video resolution for situations where light conditions are especially good. These settings are found under the OptimalDefinition Profile settings menu by navigating to Advanced configuration > Video > Input > Source n > Optimal-Definition > Profile for for a selected camera input n.There are three possible modes:

y Normal - Standard meeting room. Default setting (Recommended) y Medium - Good, stable light conditions y High - Optimal light conditions for video conferencing.

It is recommended to test thoroughly for every room when selecting either Medium or High mode. In rooms with daylight the light conditions vary and testing should been carried out at nighttime.The following table shows some examples of the relationship between the selected Opti-mal definition profile, bandwidth and fps:


Related questions:530: What is the relationship between transmitted framerate and bandwidth on the

Cisco TelePresence video systems?528: Which resolutions does the Cisco TelePresence System support at 60 fps?

535: HowdoIresettheCiscoTelePresenceSystemCodecC20tothefactorysettings?1. Turn off the codec.2. Press and hold the power until the LED on the front turns red.3. Release the power button, and press it twice within 5 seconds.

The Cisco TelePresence System Codec C20 is now reset to factory defaults. The procedure resets or deletes:

y All passwords to factory default y All configurations to factory default, including SIP and H.323 settings y Local phonebook y All logs y DHCP-information

The procedure does not delete software release - and option keys. The reset does delete the inactive software image if it is present. This applies for all products using TC software.


Related questions:331: How do I restore the factory default settings on a Cisco TelePresence System

Codec? 327: How do I back up the system settings of the Cisco TelePresence System Codec?

Typical resolutions used for different optimal definition profiles, call rates and frame rates

Framerate

OptimalDefinitionProfile

Callrate

256 kbps 768 kbps 1152 kbps 1472 kbps 2560 kbps 4 Mbps 6 Mbps

30 fps

Normal 512 × 288 1024 × 576 1280 × 720 1280 × 720 1920 × 1080 1920 × 1080 1920 × 1080

Medium 640 × 368 1280 × 720 1280 × 720 1280 × 720 1920 × 1080 1920 × 1080 1920 × 1080

High 768 × 448 1280 × 720 1280 × 720 1920 × 1080 1920 × 1080 1920 × 1080 1920 × 1080

60 fps

Normal 256 × 144 512 × 288 768 × 448 1024 × 576 1280 × 720 1280 × 720 1280 × 720

Medium 256 × 144 768 × 448 1024 × 576 1024 × 576 1280 × 720 1280 × 720 1280 × 720

High 512 × 288 1024 × 576 1280 × 720 1280 × 720 1280 × 720 1280 × 720 1280 × 720


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537: HowdoImanuallycontrolfocus,brightnessandwhitebalanceonthePrecisionHDUSBCamera?From CC1.1 release the PrecisionHD USB Camera allows you to manually change the focus, brightness and white balance.

Skype:1. Connect your PrecisionHD USB camera to your computer.2. Open Skype and log in3. Select Tools > Options.4. Select Video Settings.5. Select Webcam Settings .6. Click OK when you're done

MicrosoftOfficeCommunicator:1. Connect your PrecisionHD USB camera to your computer.2. Open Microsoft Office Communicator and log in3. Select Tools > Set Up Audio and Video.4. Adjust the Microphone and speaker settings.5. Click Next.6. Select TANDBERG Video from the Webcam list.7. Select Webcam Settings.8. Click OK when you're done


542: Whyisthesoundlowand/ordistortedwhenIamusingtheCiscoTelePresencePrecisionHDUSBCameraonWindows7?If using the Cisco TelePresence PrecisionHD USB Camera versions 1.0 or 1.1 with Win-dows 7, a very high input gain is set for your microphone, which can cause sound to be distorted or unnaturally low. You can resolve this issue by either upgrading the camera software to version 1.2 or later, or lowering the recording volume for your microphone in the Windows settings.

Applies to the following products: y Cisco PrecisionHD USB Camera y Cisco TelePresence Movi

545: HowdoIcallsomeoneonadifferentIPnetwork?Cisco TelePresence provides a number of different solutions that enable organizations on different networks to be able to communicate using video.

TheCiscoVCSorExpresswaysolutionThe Cisco VCS/Expressway is most suitable for large-scale deployments. It allows you to connect across organizations without requiring any exceptions or extra ports to be opened on the firewall. In this solution, both organizations need to have a Cisco VCS and you need to configure a connection between the two Cisco VCSs.

TheIPGatewaysolutionThe Cisco TelePresence IP Gateway also allows organizations using different networks to connect using video. In this solution, no Cisco VCS is required. Only one of the organiza-tions needs to have an IP Gateway. The IP Gateway allows video calls from the internet to endpoints inside the organization's private network without compromising security. For example, if "company B" has an IP Gateway, then "company A" can call into "company B," see the directory and scroll to find the person they want. The IT administrator may need to open ports on the company firewall to allow this.

TheMCUsolutionOrganizations using the Cisco TelePresence MCU can configure it to have one port con-nected to their own network and one port connected to the internet. In this solution, you need the video firewall feature key which enables people from outside your network to join video conferences securely and from any vendor's endpoint. For more information, see How do I configure the video firewall in a Cisco TelePresence MCU/IP VCR?

Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Management Suite y Cisco Video Communication Server y Codian IP GW 3500 / MSE IPGW blade y Codian MCU 4200 / MSE 8420 y Codian MCU 4500 y Codian MSE 8510 blade

http://www.cisco.com/en/US/docs/telepresence/infrastructure/articles/mcu_ip_vcr_configure_video_firewall_27.shtml


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546: HowdoIchangefromdialingnumberstodialingletters(touchtonemode)usingtheremotecontrolorkeypad?Using a remote control:On your remote control, hold down the pound (#) button (a/A also appears on this button). This toggles between numbers (123) and letters/touch tone mode (abc or ABC). To toggle back to number (123) mode press the pound (#) button again and then hold it down.Note: Letter (abc/ABC) mode is also known as touch tone mode.In letter (abc/ABC) mode:

y To type @, press 1 twice on your remote control while in letter (abc/ABC) mode. y To type a full stop/period (the . symbol), press * once while you are in letter (abc/

ABC) mode.Using an endpoint’s keypad:To toggle between numbers (123) and letters (abc/ABC), hold down pound (#) on your keypad.To type @, press 1 twice on your keypad while in letter (abc/ABC) mode. To select a full stop/period (the . symbol) on your endpoint depends on the model. See the endpoint documentation for more information.

Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco T150 MXP y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90

548: HowdoIdialanaudiocallfrommyCiscoTelePresenceSystemMXPendpoint?Video endpoints can also be used to call telephone numbers. You can dial the audio number using the keypad on your remote control, as you normally would from a telephone. Note: You may need to enter a prefix to be able to make audio calls. Contact your system administrator to get the required information.To dial a telephone number:

1. Open the Call menu and type in the number using the keypad or the remote control.2. Press the right arrow twice and press the OK button, or the tick/check symbol

depending on your endpoint.3. Press arrow down to select Telephone4. Press the green call button on your remote to start calling.5. Press the red end call button on your remote to end the call.

Applies to the following products: y Cisco MXP Endpoints

549: HowdoIusemyCiscoTelePresenceSystemMXPendpointasmyPCmonitor?Using your endpoint as your PC monitor enables you to view your computer screen while on a video call without the risk that the other participants can see your computer screen.

1. Press the OK button (represented as a tick/check symbol on some endpoints) to wake up the system and display the Call Menu.

2. In the Call menu, use the arrow keys on the remote control or keypad (depending on your MXP model number) to navigate to the Control Panel icon. Press the OK button to display the Control Panel.

3. Use the arrow keys on the remote control/keypad to navigate to General. Press OK.4. Navigate to Screen Settings. Press OK.5. For UseScreenasLocalPCMonitor, select On.6. Navigate to Save. Press OK.7. Connect your computer to the screen using the VGA (PC) cable supplied.8. On the remote control/keypad, press Selfview. An indicator tells you that your com-

puter is being displayed



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550: HowdoIfindouttheIPaddressofmyCiscoTelePresenceSystemMXPendpoint?Where you find your IP address varies by model:

y For 1000 MXP, 1700 MXP, T150 MXP models it is in the upper right hand corner of the welcome screen

y For Profile models (3000 MXP Codec or Portable, 6000 MXP Codec or Portable) it is in the upper left hand corner of the welcome screen


551: HowdoIcheckorchangethebandwidthIamcallingwithonmyMXPendpoint?To check or change the call bandwidth on your MXP endpoint:

1. Press the green Call button on your endpoint or remote control. The call menu is displayed.

2. Press the right arrow button on your endpoint or remote control three times to navigate to the Call Settings box. Press OK.

3. Use the arrow keys to navigate to Bandwidth. Press OK.4. Select one of:

y Auto: The system decides the optimum call bandwidth to use (recommended) y Max: The highest rate possible y Userdefined: One of 64, 128, 192, 256, 320, 384, 512, or 768 kbps

5. Press the Down arrow until OK is highlighted and press OK on your remote or keypad.


553: HowdoIensuremycallissecure,whenIamusingaCiscoMXPendpoint?All encryption methods use common algorithms. Security comes from the key, a number which is passed to the algorithm to tell it how to encrypt the data. A commonly employed communications encryption method is the “Data Encryption Standard” (DES). DES works by encrypting data with a 56-bit long key. Triple DES (3DES) is an enhancement to DES that effectively runs 112-bit long keys. DES and 3DES are both widely used in commercial and non-defense government communications today. To provide a higher degree of secu-rity than both DES and 3DES, a new standard called Advanced Encryption Standard (AES) has been developed. The new AES standard with 128-bit keys has been approved by the U.S. Government to protect sensitive, unclassified data and replaces the use of 3DES. Cisco TelePresence supports all of the following encryption standards: AES, DES, H.233, H.234 and H.235 with an extended Diffie-Hellman key distribution on H.323, H.320 and leased lines. Cisco TelePresence Secure Conference is “on” by default. This automatically generates an encrypted call. You know that your call is secure when you see lock icons on your screen. A single lock symbol is displayed for DES. A double lock symbol is displayed for AES. Secure Conference DES and AES are both available in point-to-point calls and multipoint calls on ISDN and IP up to 768 kbps on the full Cisco TelePresence product line. Cisco TelePresence’s implementation of the AES and DES cryptographic algorithms has been validated as conforming to Federal Information Processing Standards (FIPS) by a laboratory accredited by The National Institute of Standards and Technology (NIST).


554: HowdoIstopinboundcallsfromcomingin?You may specify whether your system answers incoming calls automatically or not. When set to Off, all incoming calls must be answered manually. To change this, starting from Home (Main menu), navigate to Settings and select Call Settings and Autoanswer. You can turn this on or off. If your system is not set to auto answer, you can decide whether or not to accept or reject incoming calls by either pressing the green (accept) or red (reject) buttons. If you do not want any incoming calls, choose Do Not Disturb from the Call Status menu. If Do Not Disturb is on, the system rejects all incoming calls.



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556: HowdoIshareapresentationonmyCiscoTelePresenceSystemMXPendpoint?The presentation functionality in Cisco TelePresence System MXP endpoints allows you to show other available video sources in addition to your main camera (only if using dual video stream). You can share content from a:

y PC y VCR y DVD y Document Camera y Auxiliary Camera y VNC

Note: Not all systems have all options available. Check your individual model's User Guide for more information.To share a presentation:

1. Connect your source to the MXP endpoint system's VGA cable.2. Enable presentation-sharing mode on your source. This varies by device, see the

product's documentation for more information.3. Press the blue Presentation button on your remote control.4. Choose one of:

y MainVideo: Sends the presentation as the main video source y DuoVideo: Sends both the presentation and the main video image

Note: Other participants must also support dual video stream for them to see both the presentation and the main video source. If not, they only see the presentation.


557: HowdoIforwardvideocallersfrommyendpointtomycellphoneorvoicemail?If you have the Cisco VCS, you can set up the FindMe feature to route incoming video calls to your home video, deskphone, or cell phone. You can also route calls to multiple devices to ring all at the same time. For more information refer to the FindMe User Guide.


558: HowdoIrecordmyvideocalls?You can record your video calls, and include all participants and any presentations using the Cisco TelePresence Content Server. For more information, please refer to the Content Server user documentation.

Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Codian MCU 4200 / MSE 8420 y Codian MCU 4500 y Codian MSE 8510 blade

560: WhereshouldIplacethemicrophonesinavideoroom?All microphones should be placed at least one meter away from the system, and should never be left on top of the monitor or too close to the speakers. The cable connector end should be facing the system. Omnidirectional microphones should be placed in an even proximity from the participants while directional microphones should always point to the participants. Some users opt for ceiling mounted microphones such as the Cisco TeleP-resence Audio Science Ceiling Microphone. These should be mounted with the micro-phone's back panel facing the system and placed between the users and the system.

Applies to the following products: y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300

http://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/user_guide/FindMe_User_Guide_X6.pdf


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561: Howshouldthevideoroomlayoutandlightingbe?Here are some tips for making the room better suited for video calls. Make sure that the background is not too cluttered. Avoid curtains, windows or doors, or distracting artwork in the background. Take into consideration that the participants are facing the screen as well as each other. The lighting should be even and bright. Avoid strong backlighting. The par-ticipants should not be placed in front of a window or other lighting sources. You should also avoid placing light sources directly oover the participants, as this leads to distracting shadows on the participants face. You can improve lighting by having light colored, but not bright, walls, covering any windows with curtains, and ensuring that the source of lighting is out of the picture shot.

Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90

562: HowdoIchangethepicturelayoutusingtheremotecontrol?You can use the layout button on your remote control to choose PictureinPicture, PictureoutofPicture, or SidebySidelayouts. Hit the layout button to determine whether you want a large picture of yourself and small picture of others, small picture of yourself and large picture of others, make them equal, or make one of the pictures disappear.


563: HowcanIaddmultipleparticipantstoasinglevideocallusingmyCiscoTelePresenceSystemMXPendpoint?You can hold a call with multiple participants either through embedded MultiSite or an external Multipoint Control Unit (bridge). Most Cisco TelePresence System MXP systems have an optional built-in MCU. If your system has embedded MultiSite, you can use the call button on your remote to add another call, or dial their name in your directory. You may add up to four video calls and three phone calls using embedded MultiSite. If Multi-Site is not enabled on your unit, you have an option for a software upgrade. You may also be able to use the MultiWay functionality of the Cisco VCS to support multiparty confer-encing. It allows your system to extend point to point calls, or calls which exceed their maximum MultiSite capabilities to conferences on MCUs which are hosted on the network. MultiWay is available with Cisco VCS running at least x4.1 software, the Cisco TelePres-ence MCU with at least V3 software, MXP units with at least F8 software for call launch, Cisco IP Video Phone E20, and participating systems must also support call transfer. You can also create a conference on an external MCU and have participants dial into that call.


564: HowdoIcontrolthecameraontheotherendofthecall(FarEndCameraControl)usingmyCiscoTelePresenceSystemMXPendpoint?Far end camera control allows you to pan, tilt and zoom the far end camera. Far end cam-era control is only available in a point-to-point call (a call with only two participants). Calls using MultiSite have more than two participants and therefore far end camera control does not work in these calls.

Note: This feature requires an electrically movable camera at the far end — i.e. com-munication between two Cisco TelePresence System Profile 1700 MXP units do not provide far end camera control since the camera on this model can only be moved manually.

To move the far end camera:1. While in a call, press OK on your remote control.

Note: See the TRC-3 Remote Control User Guide or TRC-4 Remote Control User Guide for help with using your endpoints remote control.

2. Using the arrow keys, navigate to the Camera Control icon. Press OK.3. Using the arrow keys, navigate to the Far End tab. Press OK.4. Using the arrow keys, navigate to the Camera Control icon. Press OK.5. Four arrowheads appear indicating which Arrow key to use on the remote control to

move the Far End camera to the left, right, up, and down.6. To exit far end camera control, press C.


http://www.cisco.com/en/US/docs/telepresence/endpoint/remote_control/quick_reference_guide/tandberg_trc3_remote_control_quick_reference_guide.pdf




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565: HowdoIredialacallonaCiscoTelePresenceSystemMXPendpoint?To redial a previously called number:

1. On the remote control/keypad (this varies depending on MXP model), press the Green call button.

2. You see the option to CallLastNumber in the DialNumberBox. Press the Green call button. The call is initiated.

To redial a previously called or received number using the Call Log:3. Using the remote control or keypad (varies depending on your model), go to Phone

book. Click OK (sometimes indicated by a tick/check symbol).4. Select one of the following and click OK:

y Placed calls y Missed calls y Received calls

5. Using the remote control or keypad, navigate to the number you want to call. Click OK.


567: HowcanIsaveacontacttomyphonebookonaCiscoTelePresenceSystemMXPendpoint?You can add a new contact to the phone book in three ways:

y Manually y From the call log y From the corporate phone book (if existing)

ManuallyTo add a contact manually:

1. Using the remote control or keypad (varies depending on your model), go to Phone book > My Contacts. Click OK (sometimes indicated by a tick/check symbol).

2. Navigate to the New icon on the left hand side. Click OK.3. For Name, enter the name you would like to appear as this contact in the phone

book.4. For Number, enter the number of the contact.5. If applicable, specify Calltype, Net, Bandwidth, and Restrict (ISDN systems only). If

in doubt, consult your system administrator.6. Click OK.

FromthecalllogorcorporatephonebookEntries from call logs or the corporate phone book are added in the same way. To add a contact from a call log (for example, from a missed call, received call, etc.) or the corpo-rate phone book:

1. Using the remote control or keypad (varies depending on model), navigate to the log in which the entry is currently stored.

2. Navigate to the entry to be added using the arrow keys on your remote control or keypad.

3. Press Left on your remote control/keypad.4. Press Down on your remote control/keypad until New is highlighted. Click OK.

The entry is now stored under My Contacts.



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568: HowdoIchangethelayoutsinamultipartycallusingmyCiscoTelePresenceSystemMXPendpoint?If you are using embedded MultiSite, you can change the layout of your call using the Services Menu, available from the Main Menu screen or the bottom of the remote control (in a TRC4). You can request the floor, which forces your endpoint to be seen by everyone else as either the main image or the larger image in a 5+1 layout. An indicator appears when you have the floor and disappears when you release the floor. The release floor option makes the floor available for other participants. To change the layout of the conference, select the A icon to select from the options avail-able (4 split, 3 party dual screen, voice switched, or 5+1 split). AutoSplit is the default layout selected to choose the best layout depending on the number of people in the call. If you are connected to a conference on a Cisco TelePresence MCU, enable Farendcam-eracontrols on your endpoint, and use the arrow keys on your remote control to choose between the available layouts.


569: HowcanIchangetheringtoneonmyCiscoTelePresenceSystemMXPendpoint?You can choose from a variety of preset ring tones for your Cisco TelePresence System MXP endpoint.

1. Go to Control Panel. Click OK.2. Using the arrow keys, navigate to Audio. Click OK.3. Navigate to Alert Tones & Volumes. Click OK.4. Select a ring tone for VideoCallAlertTone and TelephoneAlertTone.5. Navigate to Save. Click OK.

Applies to the following products: y Cisco MXP Endpoints y Cisco T150 MXP

576: WhatarethelimitationswhenusingCiscoTelePresenceConferenceMewiththeCiscoTelePresencePrecisionHDUSBCamera?The following are known limitations when using the Cisco TelePresence PrecisionHD USB Camera with Cisco TelePresence ConferenceMe.

y ConferenceMe may not automatically select the PrecisionHD camera as the audio device. To rectify this problem:a. Go to Start Menu > TANDBERG > Configure ConferenceMe.b. For Audioinput, select TANDBERGAudio.

y If your computer has more than one webcam connected, ConferenceMe cannot select the PrecisionHD USB Camera in any circumstance, therefore the above steps do not work. This issue is present in software versions up to and including CC1.1.0 and ConferenceMe 1.0(1.2).

Applies to the following products: y Cisco PrecisionHD USB Camera y TANDBERG ConferenceMe

Related questions:494: Which applications can I use with the PrecisionHD USB camera?

580: DoestheCiscoIPVideoPhoneE20havesupportfor802.1xauthentication?Yes, the Cisco IP Video Phone E20 supports 802.1x authentication.


581: DoestheCiscoIPVideoPhoneE20haveanautoanswerfeature?Yes, the Cisco IP Video Phone E20 can auto answer incoming calls without user interac-tion.


582: HowdoIrejectallincomingcallsonmyCiscoIPVideoPhoneE20?If you set Do Not Disturb to On, the Cisco IP Video Phone E20 rejects all incoming calls.



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583: WhatisthemaximumcallratetheCiscoIPVideoPhoneE20supports?The Cisco IP Video Phone E20 can support calls up to 1152 kbps.


584: CanIchangemaximumupstreamanddownstreamcallrateonmyCiscoIPVideoPhoneE20?Yes, you can change maximum upstream and downstream call rate on your Cisco IP Video Phone E20.


585: DoestheCiscoIPVideoPhoneE20havesupportforsoftbuttons?Yes, you can program the five speed dial buttons on your Cisco IP Video Phone E20.


586: CanIusetheCiscoIPVideoPhoneE20asapictureframe?Yes, the Cisco IP Video Phone E20 has USB picture frame support. You can display pic-ture on the Cisco IP Video Phone E20 in screen saver mode when plugging in a USB stick with image files.


587: DoestheCiscoIPVideoPhoneE20haveasetupwizard?Yes, the Cisco IP Video Phone E20 has a setup assistant that guides the user through basic configuration.


588: DoestheCiscoIPVideoPhoneE20havesupportforBroadSoft?The Cisco IP Video Phone E20 has expanded its integration with PBX vendors by intro-ducing full integration support with BroadSoft SIP-based PBX. This integration allows the Cisco IP Video Phone E20 to function similar to other IP phones when registered to the BroadSoft solution, including full support for the following features:

y Provisioning – Easy plug and play provisioning with the BroadSoft platform. y Shared Call Appearance – allowing an Cisco IP Video Phone E20 to participate as a

part of a group sharing the same number/URI y Click-to-dial – Control call activity of the Cisco IP Video Phone E20 from your

computer. y Push-to-talk – Connect instantly to a defined person or group.


589: DoestheCiscoIPVideoPhoneE20havesupportformultiplelines?Yes, the Cisco IP Video Phone E20 have support for multiple lines (SIP profiles). You can have the Cisco IP Video Phone E20 register with up to 3 SIP numbers/SIP URIs.


590: DoestheCiscoIPVideoPhoneE20havesupportforCiscoTMSAgentlargescaleprovisioning?Yes, the Cisco IP Video Phone E20 is easy to deploy in large scale deployments both within the enterprise and in external locations, including the following features:

y Provisioning – Easy provisioning using Cisco TelePresence Large Scale Provisioning y Software upgrade – Easily upgrade software on all your deployed Cisco IP Video

Phone E20s. y Phonebook – Manage and deploy phonebooks to all your deployed Cisco IP Video

Phone E20s.



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591: DoestheCiscoIPVideoPhoneE20havesupportforHTTPSprovisioning?Yes, the Cisco IP Video Phone E20 has support for HTTPS provisioning with digest scheme. This is an alternative generic provisioning for no touch provisioning based on bootstrap server. With TE4.0.0 the E20 supports provisioning and basic call functionality with Cisco Unified Communications Manager (CUCM) version 8.5 and above. The E20 also supports Cisco Discovery Protocol (CDP) for easy deployment in CUCM environ-ments. When provisioning mode is set to CUCM the E20 tries to use Voice VLAN if avail-able in your network. When in other provisioning modes the E20 tries to use Data VLAN.


598: WhendoIusetheCiscoTelePresenceSystemMXPH.323PortsStaticandDynamicsettings?Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323 Settings > H.323 Ports .The MXP has the following H.323 Ports settings:

y Static: When you select static H.323 ports for TCP connections, the ports 5555 - 5574 is used for Q.931 and H.245 respectively.

y Dynamic: When set to Dynamic (default setting) the system allocates which ports to use when opening a TCP connection. The port range is from 11000 to 65535. The reason for this is to avoid using the same ports for subsequent calls, as firewalls could consider this as an attack. When port 65535 is reached then the system restarts again at 11000.


599: HowdoIconfigureNATonCiscoTelePresenceSystemMXPendpoints?The MXP's NAT (Network Address Translation) setting is used when the MXP is located behind a local NAT firewall and the firewall has a static public IP address. It allows the MXP to appear as though it is directly connected to the internet - the MXP signals the public IP address of the local NAT firewall in place of its own IP address.Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323 Settings > NAT .The MXP has the following NAT modes:

y Off: The MXP signals with its own IP address. This is the default setting. y On: The MXP signals with the configured NAT address in place of its own IP ad-

dress within the Q.931 and H.245 messages. y Auto: The MXP decides if the NAT address or its own IP address should be used

within the signaling. This is to support calls to the public internet and within a LAN without the need to reconfigure the unit. If the unit detects that a public IP ad-dress has been dialed it uses the NAT address, otherwise it uses its own IP address.

NOTE: y When an MXP is registered to a Cisco TelePresence VCS Expressway or Cisco

acquired TANDBERG Border Controller, NAT mode should be set to Off as the Cisco VCS Expressway or Border Controller handles the NAT traversal.

y You cannot use the NAT traversal features of the MXP to communicate with a Cisco VCS Control or Cisco acquired TANDBERG Gatekeeper that is located behind a NAT firewall. It must go via a Cisco VCS Expressway.


600: HowdoIconnectaCiscoTelePresenceVideoSwitch(TVS)toaCiscoTelePresenceSystemProfile6000/3000MXP?Please refer to the Installing the Video Switch section in the MXP reference guide for system integrators.NOTE: The Cisco TelePresence Video Switch can only be connected to the Cisco TeleP-resence System Profile 3000/6000MXP.


http://www.cisco.com/en/US/docs/telepresence/endpoint/mxp-series/f9/api_reference_guide/mxp_codec3000-6000_api_reference_guide_f90.pdf



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601: CantheSonyEVI-HD1camerabeusedonaCiscoTelePresenceSystemMXPendpoint?Yes, with the Cisco TelePresence Video Switch (TVS) connected to a 6000 MXP or 3000 MXP codec. The Sony EVI-HD1 camera uses the component video inputs 5 or 6 on the TVS.


Related questions:600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePres-

ence System Profile 6000/3000MXP?

602: WhichIPportsareusedbytheH.323andSIPprotocolfortheCiscoTelePresenceSystemMXPendpoints?The following ports cover both MultiSite and H.239 (dual stream):

ForH.323: y Gatekeeper Discovery (RAS) – Port 1719 – UDP y Q.931 call Setup – Port 1720 – TCP y H.245 – Port Range 5555-5574 – TCP y Video – Port Range 2326-2485 – UDP y Audio – Port Range 2326-2485 – UDP y Data/FECC – Port Range – 2326-2485 – UDP

ForSIP: y SIP messages – Port 5060 – UDP/TCP y SIP messages – Port 5061 – TLS(TCP) y H.245 – Port Range 5555-5574 – TCP y Video – Port Range 2326-2485 – UDP y Audio – Port Range 2326-2485 – UDP


603: HowdoIresetaCiscoTelePresenceSystemMXPendpointtodefaultsettings?NOTE: Remember to write down the OptionKey and BandwidthKey listed out before you execute this command.From the API (Telnet, SSH or serial cable) enter the following command:

defvalues set factory

This clears all settings on the system, reset the IP access password to TANDBERG, clear the OptionKey and BandwidthKey, delete the PhoneBook directories and format the flash disk.


604: HowdoIresetthemenupasswordonaCiscoTelePresenceSystemMXPsystem?Connect a straight through serial cable (9600, N, 8, 1) to data port 1 on the codec. Enter the following command:

xConfiguration OSD Menu Password: “”



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605: HowdoIresettheIPaccesspasswordonaCiscoTelePresenceSystemMXPendpoint?The endpoint has by default strict password enabled, which requires a password with at least 15 characters that contains 2 lower case, 2 upper case letters, 2 numbers, and 2 special characters (i.e. !@#$%^&*()_+).

Setthepasswordfromthemenu: y You can reset the IP access password from the menu. Go to Control Panel > Secu-

rity and set the IPAccessPassword to a new password fitting the strict password criteria.

SetthepasswordusingtheAPI: y The password can also be set/reset from the serial port by connecting a straight

through serial cable (9600, N,8,1) to data port 1, and enter the following command:xConfiguration SystemUnit Password:<password>

Disablethestrictpassword: y The strict password can be disabled by entering the API command: xConfiguration StrictPassword: Off


607: CanIuseaT1withaCiscoTelePresenceMCU?Yes. However certain limitations may apply depending on the series of T1 that you have.There are currently three variations of T1 systems:

y First generation T1s (using a Codec C90) y Cisco TelePresence System T1 y Cisco TelePresence System Profile 65 (using a Cisco TelePresence System Codec

C60)

CiscoTelePresenceSystemT1The Cisco TelePresence System T1 can participate in conferences on the Cisco TelePres-ence MCU 4500 Series. However, the following limitations apply:

y You are not be able to see the immersive telepresence layouts y You cannot set up conferences automatically using the control panel y You cannot change layouts

The Cisco TelePresence System T1 solution has been developed to closely integrate with the Cisco TelePresence Server and that is the recommended multipoint infrastructure so-lution. Telepresence Layouts are only available when you connect to a Cisco TelePresence Server (TS7010, MSE8710).

FirstgenerationT1sandProfile65First generation T1s and Profile 65 can participate in conferences on the Cisco Tel-ePresence MCU 4500 Series. The T1 functions as a normal endpoint participating in a conference, and providing you have a remote control you can change layouts using Far End Camera Control, and set up conferences. You are not able to see the Telepresence Layouts unless you connect to a Telepresence Server (TS7010, MSE8710).

Applies to the following products: y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Codian MCU 4500 y TANDBERG Telepresence Servers

608: WherecanIfinddescriptionsoftheCiscoTelePresenceSystemMXPAPIcommands?

SoftwareversionF9:The API commands for Cisco TelePresence System Codec 3000 MXP and 6000 MXP are described in the:

y Cisco TelePresence System MXP Reference User Guide for System IntegratorsThe guide is available online.




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609: MycomputerisconnectedtotheDVI-IinputoftheCiscoTelePresenceEX90,butthedesktopisnotdisplayedonthescreen.Why?There can be several reasons to this:

TheEX90inputsourceissettoDVDIf both the DVI-I/PC and HDMI/DVD inputs are connected, make sure the input source is set to PC.

1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Source and set the source to PC. Note that the Source selector

icon is only visible if both input sources are connected.

TheEX90failstodetecttheDVI-IinputsourcetypeThe DVI-I input of the Cisco TelePresence EX90 is capable of reading both digital and analog input signals. The EX90 auto-detects the signal type by default. However, in some situations, it may be necessary to manually set up the EX90 to the correct input signal type.

1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Display settings and set the DVI Mode. Change this setting to

Digital..

ThecomputerdoesnotsupporttheresolutionThe computer is not capable of outputting any of the supported input resolutions defined on the EX90.

ThecomputergraphicscarddoesnothavethelatestdriverinstalledCheck that you are running the latest driver available form your graphics card vendor.

ThecablesarenotconnectedproperlyCheck that the cables are connected.

Applies to the following products: y Cisco TelePresence EX90

Related questions:610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-

screen input?

610: WhatresolutionsdoestheCiscoTelePresenceEX90supportontheDVI-IPC-screeninput?The EX90 has one DVI-I (integrated analog and digital) input.The following resolutions are supported on the EX90 PC screen digital input:

y 1920 x 1200 - native resolution, recommended y 1920 x 1080 (not full screen) y 1776 x 1000 (not full screen) y 1680 x 1050 y 1600 x 1200 (not full screen) y 1440 x 900 y 1400 x 1050 (not full screen) y 1280 x 1024 (not full screen) y 1280 x 960 (not full screen) y 1280 x 800 y 1280 x 768 (not full screen) y 1280 x 720 (not full screen) y 1152 x 648 (not full screen) y 1024 x 768 (not full screen) y 960 x 600 (not full screen) y 800 x 600 (not full screen)

The following resolutions are supported on the EX90 PC screen analog input: y 1920 x 1200 - native resolution, recommended y 1680 x 1050 y 1600 x 1200 (not full screen) y 1440 x 900 y 1280 x 1024 (not full screen) y 1024 x 768 (not full screen) y 800 x 600 (not full screen)


Related questions:609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but

the desktop is not displayed on the screen. Why?


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611: CanIrunMultiSiteontheCiscoTelePresenceEX90?Yes, up to 3-sites can connect in MultiSite.


Related questions:329: Why can I only place point-to-point calls on my Cisco TelePresence System Co-

dec?330: How do I install the MultiSite option key?

612: AretheCiscoTelePresenceMX200,MX300,EX60andEX90compatiblewithotherCiscoTelePresenceendpoints?The Cisco TelePresence EX60/EX90 is a fully standards-compliant system and connects with all current Cisco TelePresence endpoints from PC video using Movi, Jabber Video, desktop systems, set-tops, Profile room systems and the Telepresence T3. Cisco TeleP-resence endpoints as well can be called directly from TC5 with 1.7.4 or higher.For further information on interoperability, refer to the release notes for the relevant soft-ware release (TC platform).

Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90

613: DoestheCiscoTelePresenceEX90PrecisionHDcamerahaveopticalzoom?Yes, the PrecisionHD camera on the EX90 has a full 1.5x optical zoom.

1. Tap the Adjustments icon in the bottom left corner on the Touch controller main menu.

2. Select Camera and adjust the zoom with the + and - buttons.


614: HowcanIchangetheCiscoTelePresenceEX60andEX90wallpaperandTouchcontrollerbackground?You can change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller by selecting More > Settings on the Touch Panel. Then select Background. There you can choose either a default background or your custom background image.

Applies to the following products: y Cisco TelePresence EX60 y Cisco TelePresence EX90

615: HowdoIgetphonebooksonmyCiscoTelePresenceMX200,MX300,EX60andEX90?Phone books are normally provisioned to the Cisco TelePresence MX200, MX300, EX60 and EX90 from a central server. If your video system is centrally managed, contact your system administrator to have the relevant phone books applied to your system. You can also add contacts to the My contacts list on the system.


616: WhatisthedefaultusernameandpasswordfortheCiscoTelePresenceMX200,MX300,EX60andEX90?The default user name is "admin" and password "" (blank) for the Cisco TelePresence video system.



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617: DotheCiscoTelePresenceMX200,MX300,EX60andEX90havesupportforCiscoTMSAgentlargescaleprovisioning?Yes, these video systems do support large scale provisioning.


618: DoMX200,MX300,EX60andEX90supportmultiplelanguages?Yes, we support the following languages: English, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Spanish (Latin), Swedish and Turkish.


619: CantheCiscoTelePresenceEX90bewallmounted?No, the Cisco TelePresence EX90 cannot be wall mounted.


620: CanIsendcontentontheCiscoTelePresenceEX90usingHDMI1asinputsource?Yes, the system auto-selects DVI or HDMI depending upon which is active - if both are active you need to choose between these two.

1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Sources and and select the input you want. By selecting DVD as

source on the Touch controller interface, HDMI 1 is used as input source. Note that the Source selector icon is only visible if both input sources are connected. If there is only one source, the Cisco TelePresence EX90 selects this source automatically.


621: DoesthecustomizedloadedwallpaperontheCiscoTelePresenceMX200,MX300,EX60andEX90mainscreenbereflectedontheTouchcontroller?No, this is not possible at the moment.


622: CanIusetheCiscoTelePresenceMX200,MX300,EX60andEX90asaUSBhub?No, this is not possible. The USB host and USB device connectors are for future use.


623: DoestheCiscoTelePresenceMX200,MX300,EX60andEX90support60fps?Yes, but this is only recommended for very good light conditions.Login to the EX60/EX90 using ssh and execute the following API command to set the camera frequency:

xConfiguration Cameras Camera 1 FrameRate: <30Hz,60Hz>

Note: Since the Cisco TelePresence EX60/EX90 is a desktop system, and because the light conditions in a normal office environment is normally not good enough, the default setting is 30 Hz.Notice also that the transmitted frame rate is affected by the Optimal Definition settings:

xConfiguration Video Input Source 3 OptimalDefinition Profile

xConfiguration Video Input Source 3 OptimalDefinition Threshold60fps


Related questions:534: How do I use the Cisco TelePresence System Codec optimal definition profiles?


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624: CanIusetheCiscoTelePresencePerformanceMic20externalmicrophoneonmyCiscoTelePresenceEX90?Yes, the Cisco TelePresence EX90 supports the Performance Mic 20 external microphone.


Related questions:678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my

Cisco TelePresence MX200, MX300 or EX60

625: CanIusetheCiscoTelePresenceMX200,MX300,EX60andEX90asaVoIPphone?These video systems do not have full VoIP functionality at the moment.


626: CanIconnectaBluetoothheadsettotheCiscoTelePresenceMX200,MX300,EX60andEX90?These video systems are Bluetooth ready, but they do not support Bluetooth headset con-nection at the moment.


627: DoCiscoTelePresenceMX200,MX300,EX60andEX90supportMultiway?Yes, Multiway is supported for these video systems from TC4.2.



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628: HowdoIresettheCiscoTelePresenceMX200,MX300,EX60orEX90tothefactorysettings?There are three ways to reset to factory settings.

FactoryresetusingtheTouchPanel1. Select More from the main panel. 2. Select Settings > Administrator settings and select Reset. 3. Select Factory Reset.

FactoryResetmechanically(EX60andEX90only)1. Unplug the power cable.2. Replug the power cable.3. Press and hold the power button immediately when the green LED in the bottom

left corner lights up. Hold until the LED turns off and on again after approximately 10 seconds.

4. Release the power button, and press it twice within 2 seconds.The Cisco TelePresence EX60 or EX90 is now reset to factory defaults.

FactoryResetmechanically(MX200andMX300only)1. Press the small reset button for approximately 5 seconds after switching power on,

then release it.2. The system boots up and display a confirmation message on the video screen if the

process was successful.The Cisco TelePresence MX200 or MX300 is now reset to factory defaults.

FactoryresetusingAPIcommandsA factory reset can also be performed by executing a single API command.Log into the Cisco TelePresence EX60/EX90 as admin using SSH (Secure Shell):

1. Execute the API command: xCommand systemunit FactoryReset Confirm: Yes

2. The system rebootsThe procedure resets or deletes:

y All passwords to factory default y All configurations to factory default, including SIP and H.323 settings y Local phonebook y All logs y DHCP-information

The procedure does not delete software release and option keys, but it does delete the inactive software image if it is present.


Related questions:331: How do I restore the factory default settings on a Cisco TelePresence System

Codec? 327: How do I back up the system settings of the Cisco TelePresence System Codec?

630: WhenconnectingtotheDVI-IoutputontheCiscoTelePresenceSystemCodecC40,nothingisdisplayedonthescreen,why?You need to have the DualDisplay option key installed on the Cisco TelePresence System Codec C40 to use the DVI-I output.

Checkyouroptionsfromthesysteminformationmenu1. Open the Home menu and go to: Settings > System information.2. Make sure DualDisplay is listed in the Software > Options installed

CheckyouroptionsusinganAPIcommandLog into the Cisco TelePresence System Codec C40 as admin using SSH (Secure Shell):


2. Make sure the DualDisplayoption is listed as True.



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631: WhenconnectingtothesecondHDMIoutputontheCiscoTelePresenceSystemCodecC20,C40,SX20orEX90,nothingisdisplayedonthescreen,why?You need to have the DualDisplay option key installed on the Cisco TelePresence system to use the second HDMI output.

Checkyouroptionsfromtheproduct’ssysteminformationmenu1. Open the Home menu and go to: Settings > System information.2. Make sure DualDisplay is listed in the Software > Options installed

CheckyouroptionsusinganAPIcommandLog into the Cisco TelePresence system as admin using SSH (Secure Shell):


2. Make sure the DualDisplayoption is listed as True.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence EX90

643: ThecallisdisconnectedwhenIpickupthehandsetoftheTouchcontrollerofmyEX90.Why?The light sensor in the early production handset cradles on the Touch controller can be affected by some particular light conditions and this may cause false hang ups when the handset is picked up. Please contact your local support office if you experience this problem. This issue can be prevented by changing the light environment of the Touch controller. Please notice that the EX90 and Touch controller can be used without the handset. Alter-natively, use the EX90 in loud speaking mode or with a headset.


653: CanIusethePrecisionHDUSBwithOSX?Yes, the PrecisionHD USB have been tested successfully with OS X 10.6.4 (Snow Leop-ard) and OS X 10.7. (Lion).


654: CanIusethePrecisionHDUSBwithLinux?Yes, the PrecisionHD USB have been tested successfully with Ubuntu 10.04, Debian 5.04 and Fedora 12.



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662: WhatshouldIdobeforecontactingTAC?

TohelpTACtoidentifyfixesandprocessRMAsonscreen-relatedissues,pleasefollowthestepsbelowbeforeraisingaticket.Examples of screen issues include incorrect image display, unusual colors, stripes, or any other visual problems. The steps below take you through a process of elimination that allows you to identify the piece of hardware that is at fault (the screen, the cable or the codec) and show you how to gather some technical information that is useful for TAC.

1. Upgrade your codec to the latest software version (it's always best to troubleshoot on the newest software).

2. Check that the monitor is healthy by connecting it to a known healthy output device and verify that the image is displaying correctly. You can connect a 1080p camera directly to the HDMI on the monitor without going through the codec and you should see an image. This is an excellent way of testing both the camera and the monitor.

3. Try a different cable. Check the cable pins (DVI, VGA, HDMI) and if it is a DVI cable make sure you are not using a DVI-A (see image). If you have several types of DVI cables, you should try them all.

4. If the monitor is healthy you should now move on to the codec. Connect the codec to another known healthy monitor and check if the same error occurs here.

5. Try a different output on the codec and see if the problem persists.6. Important: Take a short video clip (for example, on your mobile phone) or a photo

of the problematic video output. Telnet into the codec and copy the output of the ‘xconfig’ and ‘xstatus’ commands. Provide all this information to TAC when you raise the ticket, together with the results of the tests you have done.

By following these steps you help the TAC team to identify and resolve your problem as quickly as possible.

RMAandon-sitescreenrepairforCiscopartnersIf, after following the steps above, you have found that the screen itself has a hardware fault, the RMA process should be initiated. In some regions, hardware faults on the follow-ing screens requires a screen technician to be dispatched on-site (TAC advises you about this when you initiate the RMA).

Topreparefortheon-siterepair,followthesesteps:1. Download the Monitor Diagnostics Toolbox. The zip file contains an instruction man-

ual, an executable file, and a template in which to record your results for sending to TAC. Working through the toolbox allows TAC to make an immediate decision about dispatching the OSS (On-Site Service for monitor repair, provided by Foreseeson)

2. Create an RMA ticket and attach the following: y Screen-shot from TM Control Software y Correctly filled out On-site support template y Picture or video of fault as seen on monitor y Confirmation that the monitor is not physically damaged

Applies to the following products: y Cisco MXP Endpoints y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90

663: WhydoIgetawarningthatthePrecisionHDUSBcameraisbusywhenItrytoupgradeit?Please make sure you have closed all programs accessing the PrecisionHD USB Camera.Programs like WebEx Connect, Messenger, Skype, Jabber Video, Movi etc. need to be closed in order to upgrade the software on the camera.


TandbeRg reference Foreseeson reference

117001 - 65" Original T3/T1/Profile Monitor Assembly FS-P6501C

117335 - 52" Profile Single Monitor Assembly FS-S5201C

117336 - 52" Profile Left/Right Dual Monitor Assembly FS-S5202C

117334 - 42" C-Series Profile Monitor Assembly FS-L4205C

116181 - 42" 3000 MXP Profile Monitor Assembly FS-L4201C

http://www.tandberg.com/collateral/documentation/Upgrades_and_Diagnostics/Tandberg_Telepresence_Monitor_Diagnostics_Toolbox.zip


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664: DothePrecisionHDcamerasontheCiscoTelePresenceMX200,MX300andEX60haveopticalzooms?The PrecisionHD cameras on the MX200 and MX300 has a 4x zoom, but the camera on EX60 does not have a zoom.

Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60

665: CantheCiscoTelePresenceMX200,MX300andEX60bewallmounted?Yes, the MX200, MX300 and EX60 can be wall mounted. The brackets you need to do this have to be ordered separately.


666: CanIrunMultiSiteontheCiscoTelePresenceMX200,MX300andEX60?No, The Cisco TelePresence MX200, MX300 and EX60 do not have MultiSite capabilities.


667: MycomputerisconnectedtotheDVI-IinputoftheCiscoTelePresencevidepsystem,butthedesktopisnotdisplayedonthescreen.Why?There can be several reasons to this:

TheEX60failstodetecttheDVI-IinputsourcetypeThe DVI-I input of the Cisco TelePresence EX60 is capable of reading both digital and analog input signals. The EX60 auto-detects the signal type by default. However, in some situations, it may be necessary to manually set up the EX60 to the correct input signal type.

1. Tap the Adjustments icon in the bottom left corner on the Touch controller main menu.

2. Select Settings > Display settings and set the DVI Mode.

ThecomputerdoesnotsupporttheresolutionThe computer is not capable of outputting any of the supported input resolutions defined on the EX60.

ThecomputergraphicscarddoesnothavethelatestdriverinstalledCheck that you are running the latest driver available form your graphics card vendor.

ThecablesarenotconnectedproperlyCheck that the cables are connected.



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668: WhichendpointsusetheCiscoTelePresenceTouchcontroller?All C Series endpoints running TC SW 4.1 or later and all EX Series and MX Series end-points running TC SW 4.0 or later can take advantage of deploying the Cisco Telepres-ence Touch controller for ease of use and intuitive touch User Interface. This includes Cisco C Series Codecs and Integrator Packages (C40, C60 and C90), Quick Set C20, Profile Series and EX Series.


669: WhichendpointsshipwithCiscoTelePresenceTouchcontrollerasstandardUIandwhichendpointshaveitasanoption?Cisco TelePresence MX Series, EX Series and Profile Series ship with the Cisco TelePres-ence Touch controller as standard.Cisco TelePresence Integrator Products and Quick Sets have the Cisco TelePresence Touch controller as purchasable option.


670: DoallinstallationsoftheCiscoTelePresenceTouchcontrollersupportuseofhandsetforaudioontheTouchcontroller?No, only the EX Series supports the use of handset. For other installations which connect via Ethernet (over LAN or directly to the codec) there is no support for audio signalling.



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671: HowdoIinstalltheCiscoTelePresenceTouchcontrollerwithacodecwhenconnectingoverLAN?The following steps should be followed when connecting the Cisco TelePresence Touch controller to a C Series codec or a SX20 when connecting over LAN:

1. Check that you have Software version TC4.1 or later release installed on your C Series codec

2. Restart your codec. The codec goes into an UPnP state for a limited period during restart enabling identification by the Touch controller.

3. Connect the Touch controller to the power adapter.4. Connect the Ethernet cable to the power adapter and a LAN port.5. Connect the Power cable to an AC outlet.6. The Touch controller boots and the window “Select codec to pair with” appears

on the Touch controller display. Codecs which are in pairing mode (UPnP) appears in the list, or you can select a codec manually by typing in the Codec IP address. When a codec is selected, press “Start pairing”. A window appears prompting for administrator password on the codec. You only need to type in the password when you pair the Touch controller to the codec, and not while it is paired.

7. At first time pairing or after codec upgrade the Touch controller downloads software from the codec before it is ready to use.

Applies to the following products: y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence Touch controller

Related questions:668: Which endpoints use the Cisco TelePresence Touch controller?672: How do I install the Cisco TelePresence Touch controller with a C Series codec

when connecting directly to the secondary Ethernet port of the codec?676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco Tel-

ePresemce video system?

672: HowdoIinstalltheCiscoTelePresenceTouchcontrollerwithaCSeriescodecwhenconnectingdirectlytothesecondaryEthernetportofthecodec?When connecting the Cisco TelePresence Touch controller directly to the secondary Ethernet port of the C40, C60 or C90 codec, a on screen display message should display on the screen for activation of secondary ethernet port. The codec must be rebooted after activation of the secondary ethernet port.The Secondary Ethernet port can also be activated manually in order to enable direct par-ing with the codec:

y Use web interface/GUI: Advanced config > NetworkPort 2 > Mode: DirectPairing. y SSH into the codec and type:xConfiguration NetworkPort 2 Mode: DirectPairing

The codec must be rebooted after activation of the secondary Ethernet port.

Applies to the following products: y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence Touch controller

Related questions:671: How do I install the Cisco TelePresence Touch controller with a codec when con-

necting over LAN?668: Which endpoints use the Cisco TelePresence Touch controller?676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco Tel-


673: ArethereanyrequirementsorlimitationsonthelengthoftheethernetcablewhenconnectingtheCiscoTelePresenceTouchcontrollertoacodec?A shielded Ethernet cable is recommended to be used when connecting from the power adapter to a LAN port or when connecting directly to the secondary Ethernet port on the codec. There are no limitations on the length of the Ethernet cable, but normally it is not recommended to use more than 100 meters per cable segment.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence Touch controller


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674: WhatisthedifferencebetweentheCiscoTelePresenceTouchcontrollerforEXSeries,SX20andCSeries?The Cisco TelePresence Touch controller for EX Series is different from the Cisco TeleP-resence Touch controller for C Series in two ways:

1. An audio handset can be only be connected to the Touch controller for EX Series. 2. The Touch controller for EX Series comes with a fixed 1,2 meter cable. The Touch

controller for Profile Series, C Series Codecs, C20 Quick Set and SX20 Quick Set comes with a fixed 7,5 meter cable.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller

675: DoestheCiscoTelePresenceTouchcontrollercomeinawallmountversion?No, the Cisco TelePresence Touch controller is only available as a table version.

Applies to the following products: y Cisco TelePresence Touch controller

676: CanIconnectmorethanoneCiscoTelePresenceTouchcontrollertoaCiscoTelePresemcevideosystem?Yes. When multiple Cisco TelePresence Touch controllers are connected, only the last paired device stays paired after reboot, unless connected directly to the system. When connected directly to the system, both the directly connected system and last paired system over LAN stays paired after reboot.


Related questions:668: Which endpoints use the Cisco TelePresence Touch controller?671: How do I install the Cisco TelePresence Touch controller with a codec when con-

necting over LAN?672: How do I install the Cisco TelePresence Touch controller with a C Series codec

when connecting directly to the secondary Ethernet port of the codec?677: Can I use both the Cisco TelePresence Touch controller and the remote control at

the same time?

677: CanIuseboththeCiscoTelePresenceTouchcontrollerandtheremotecontrolatthesametime?No. When a codec is paired with a Cisco TelePresence Touch controller it is not possible to use the remote control.

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence Touch controller

Related questions:676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco Tel-



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678: CanIusetheCiscoTelePresencePerformanceMic20externalmicrophoneonmyCiscoTelePresenceMX200,MX300orEX60No, the Cisco TelePresence MX200, MX300 and EX60 do not support the Performance Mic 20 external microphone.


Related questions:624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my

Cisco TelePresence EX90?

688: HowcanIuseadedicatedmonitorforshowingpresentationsonly?You can set up a monitor to show only presentations by executing the following API com-mand:

xconfiguration Video Monitors: DualPresentationOnly

This activates the secondary monitor output, but only when a presentation is shown locally or received from far end. Note:We do not recommend using the alternative xConfiguration Video Output HDMI 1 MonitorRole: PresentationOnly - this command is designed for a specific use-case.


689: HowdoIselectwhichmonitoroutputisprimaryandwhichissecondary?By default you have one primary and one secondary monitor. The output is marked with 1st and 2nd screen on the back of the codec. This may be changed to alter the primary and secondary monitor.e.g to swap the default setting on a C40 - execute the followingxconfiguration Video Output HDMI 1 MonitorRole: Secondxconfiguration Video Output DVI 2 MonitorRole: Primary

Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300

692: WhycanIhearmyselfinmyspeakerswhenIamusingaCiscoTelePresencevideosystem? If a microphone is connected to the Line 1 and Line 2 ports on the codec, its audio comes out of the speakers. This is a normal behavior as it is designed to be used as an audio input for presentations. This can be changed via TC console. The details are pre-sent in the TC console User Guide.

Applies to the following products: y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90


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693: HowdoIpanandtiltaPrecisionHDcamera?You control the camera with a remote control or a Touch panel. You can also use the web interface or API commands to do this.

Withtheremotecontrol:1. Press the Layout key and select Self view.2. You can pan and tilt the camera by using the arrow keys.

WiththeTouchpanel:1. Tap the camera symbol on the upper right corner to enter Camera control. Entering

the Camera control will activate Self view.2. Select Show camera controls.3. Tap the arrow keys to pan and tilt the camera.

Withthewebinterface:1. Open a web browser and enter your codec’s IP number.2. Log in and select Call Control.3. Select Camera Control button under the main source image.4. Pan and tilt the camera using the arrow buttons.

WiththeAPIcommands:1. Log into the system as admin using SSH (Secure Shell) 2. Execute the following commands:

xCommand Camera PositionSet CameraId:1 Pan: <-65535..65535>

xCommand Camera PositionSet CameraId:1 Tilt: <-65535..65535>

Note: Do not pan or tilt by hand while using a PrecisionHD 4x camera as this will damage the gears.


694: HowdoIsetupaCiscoTelePresencevideosystemsothatIamnotdisturbedbyincomingcallswhenI´malreadyinacall?You can do this by enabling the MultiSite feature:Enter the IP adress of your codec on a web browser.Select Configurations and Advanced Configurations.Select Conference 1 from the menu on the left.In the scroll down menu for IncomingMultisiteCall Mode select Deny.This also applies to systems without Multisite installed and you do not get an incoming telephone call when in a call.



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Appendix


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UserdocumentationontheCiscowebsiteThe user documentation can be found on http://www.cisco.com/go/telepresence/docs.

Depending on which product you have got, select the following in the right pane:

MXSeries: TelePresence Endpoints - Multipurpose > Cisco TelePresence MX Series

EXSeries: TelePresence Endpoints - Personal > TelePresence Desktop > Cisco TelePresence System EX Series

ProfileSeries: TelePresence Endpoints - Multipurpose > Cisco TelePresence System Profile Series

CodecCSeries:TelePresence Solutions Platform > TelePresence Integrator Products > Cisco TelePresence System Integrator C Series

SXQuickSetandQuickSetC20:TelePresence Solutions Platform > TelePresence Quick Set > Cisco TelePresence Quick Set Series

MXPSeries:TelePresence Solutions Platform > TelePresence Integrator Products > Cisco TelePresence System Integrator MXP Series

DocumentcategoriesFor each product you will find the different types of guides in the following document categories:

Userguides:Maintain and Operate | End-User Guides

Quickreferenceguides: Maintain and Operate | End-User Guides

Installationguides: Install and Upgrade | Install and Upgrade Guides

Gettingstartedguide: Install and Upgrade | Install and Upgrade Guides

Administratorguides: Maintain and Operate | Maintain and Operate Guides

APIreferenceguides: Reference Guides | Command references

Physicalinterfaceguides: Maintain and Operate | End-User Guides

Regulatorycomplianceandsafetyinformation:Install and Upgrade | Install and Upgrade Guides

TCsoftwarereleasenotes:Release and General Information | Release Notes

TCsoftwarelicensinginformation:Release and General Information | Licensing Information

Videoconferencingroomguidelines: Design | Design Guides

NOTE: All products do not have all types of guides.


Documents

Telepresence Endpoints Knowledge Base Articles