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TELEPHONES

Carrier: company providing a hotels telephone service.

Telephone Acurator: turning guest room telephones off or on at

check in or checkout, programming wakeup calls, turning messagelights on or off.

Voice mail: it is a electronic device connected to the telephone

which answers call automatically and records voice message in the

absence of guest. Now a days telephone are having in build voice

mail system. This is interfaced with PMS.

CALL ACCOUNTING SYSTEM: module of a PMS is a system thatautomatically posts telephone charges to a guests folio.

CAS performs following functions:

1. Makes a record of all incoming and outgoing calls.

2. Chooses the least cost method of sending outgoing calls.

3. Maintain records of who will be charged for calls.

4. Maintain record of how much to be charged for the calls made.5. Posts telephone charges to the proper guests folios.

Common telephone subsystems: auto answering, voice mail,

automated wake up, CAS, message on hold.

These days PABX includes the following integrated

programs:

Wireless telephony,

caller ID,

Conference call capability,

call forwarding,

hold,

transfer,

DND,

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Voice messaging, etc.

AUTOMATED WAKE UP CALL: earlier telephone operator manually

makes a telephone call to awaken the guest. But todays telephone

systems can be interfaced to automate wake up calls as requestedby the guest. Requests can be programmed into the PABX by the

guest in their own room or by the front office staff.

All hotels around the world today have alarm clocks for guests who

wish to use them. Many guests however dont trust them. Most

automated telephone systems have feature that allows guest to

program their own wake up calls. But still in many older systems this

feature is not available.

Guaranteed wakeup call: hotel chain Crowne Plaza offers a

guaranteed wakeup call program, where guest will receive their

wake up call within five minutes of their specified time or their stay

will be free.

Manual wakeup call system: this system simply require the

recording of guests name, room no, and preferred wake up call

time. For this hotels maintain an accurate wakeup call log, which is

nothing but a written record of wakeup call requests made by thehotel guests.

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