HSL Asset Management, LLC.

Copyright by Megan Gibson

TELEPHONE TECHNIQUES

PLEASE REMEMBER TO PLACE PHONES ON SILENT

DIRECTORTRAITS

• Fast Speech• Very Direct• Controlling• Task Oriented

BEST COMMUNICATION

• Be Brief & Speak Directly• Stick To Business• Allow Some Control In Conversation• Ask Specific Questions• Be Organized & Speak Knowledgably• Provide Options• Use Facts & Logic

THINKERTRAITS

• Likes Clear & Accurate Data• Analytical• Slower Speech• Task Oriented

BEST COMMUNICATION

• Supply Clear & Accurate Data• Be Direct• Present Specifics• Be Prepared• If Unable To Answer Question, Get Back

W/Them In Specific Time Frame• Be Patient• Allow Time To Think

PERSONALITY RECOGNITION

SOCIALIZERTRAITS

• Speaks Quickly• Very Personable• Outgoing/High Energy• People Oriented

BEST COMMUNICATION• Be Friendly• Be Expressive, Enthusiastic & Fun• Match Pace of Speech• Focus On Them, Friends & Family In

Home• Don’t Offer Too Many Facts & Details• Tell Them What’s In It For Them

RELATERTRAITS

• Slower Speech• Make Emotion Based Decisions• Need Appreciation & Re-assurance• People Oriented

BEST COMMUNICATION• Start With Personal Comments/Break Ice• Reflect Sincere Interest• Patiently Draw Out Interests• Listen & Be Responsive• Express Stability• Build Strong Rapport• Allow Time To Think

PERSONALITY RECOGNITION

WHATHAVE YOU LEARNED??

APPROXIMATELY $115,200 IS SPENT IN ONE YEAR FOR OUR PORTFOLIO ALONE!

HOW MUCH TO MAKE THE PHONE RING?

BE PREPARED TAKE NOTES

Choose Unique Features

Descriptions Should Create An Emotion & Sell A Lifestyle

PAINT A WORD PICTURE

Use Descriptive Adjectives To Describe Features

Only Offer Price After Your “Masterpiece” Is Complete

YOU’RE THE KEY TO THE IMAGINATION THE PROSPECT DOESN’T HAVE!!

WHO IS YOUR CUSTOMER?

1) Directora) Speak directly & brieflyb) Avoid “small talk”c) Get to the point

2) Thinkera) Be preparedb) Be clear, accurate, and

specificc) Very detailed

1) Socializera) Be expressiveb) Loves to talk about friends,

family, and themselvesc) Prefers the basics

2) Relatera) Makes emotion based

decisionsb) Enjoys stabilityc) Be patient and spend time

building a strong rapport

RELUCTANT RUTH/ROBBIE

DISGRUNTLED DAN/DOLLY

NEWBY NANCY/NATE

WISHLIST WANDA/WAYNE

BARGAIN BETTY/BOB

POKER FACE PAUL/POLLY

SOCIAL SALLY/SAM

REQUEST PHONE

NUMBER

OFFER DIRECTIONS

HOW DID THEY

FIND OUT ABOUT YOU?

MAKE APPOINTMENT

HAVE FUN & ENJOY WHAT YOU DO!