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In this issue: Preparing for CDC changes with St Ives, looking to the future with smart AT and McLean Care, a new app for staff safety, and more.
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Preparing for the CDCPlanning for change with St Ives Home Care
FEATURE STORY
PLUS• The rising trend of
telehealthcare in Asia• Tunstall partners with
the National Home Doctor Service
• myCareTrack app, lone worker solution now available
@tunstallhcare
Follow us on
on Twitter
McLean Care looking to the future with Tunstall Smart AT
COMMUNITY SPOTLIGHT
Telehealthcare THE LATEST TUNSTALL AND TELEHEALTHCARE INDUSTRY NEWS EDITION 3 2015
face to face healthcare a reality for regional australia
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WELCOME......To the third edition of the Tunstall Telehealthcare Times for 2015
LYN DAVIESManaging Director
Open the pages of this edition of our Telehealthcare Times Magazine and you will find a wide range of interesting topics and stories.
We are especially proud to be announcing our newly formed relationship with the National Home Doctor Service (NHDS). Read more on page 4 about how our partnership is aiming to reach more people who need after-hours healthcare at home.
As mentioned on page 5, I’m hitting the books soon as I have been awarded a scholarship to complete a Foundations of Directorship course with the Australian Institute of Company Directors. This is a wonderful initiative supporting the development of women participating at the boardroom level and I feel very privileged to have been selected.
We have some important events coming up in October, including HiNZ Conference in Christchurch and NDIS New World Conference in Brisbane. At HiNZ we will be showcasing our flagship telehealth solution including our new mymobile app. At the NDIS Conference you will be able to hear from leading Australian and international experts on how technology is transforming lives for people with disability. Our calendar of events is on page 15.
Stephen Murray, our Asia Pacific Business Development Manager, shares insights from his recent trip to South Korea where he attended the Global ICT Business Forum on page 6. South Korea is facing enormous healthcare challenges and we were very pleased to have been invited to participate in this collaborative forum.
On page 8 you will read about our new partnership with McLean Care. They are a growing and innovative organisation committed to their mission – ‘to enrich experiences beyond all boundaries’.
We are very excited to announce the launch of our new lone worker safety app, myCareTrack. Designed to improve safety out in the community, read all about the new app on page 10.
Consumer Directed Care changes are a hot topic in the new and I know a number of our readers will be interested in our feature article (page 12) on how St Ives Home Care are adapting to the changes.
Welcome to our newest member of the Tunstall Australasia team, Adele Sekul. Based in our New Zealand centre, Adele will be supporting our Clinical Services team and can already tell you on page 15 ‘what makes her smile’ about working at Tunstall.
Want to know the benefits of keeping fit with age? Nurse Ruth shares some great insights on page 14.
Enjoy the read and I look forward to catching up with you again next edition.
WELCOME
2 Telehealthcare Times
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New appointment: Clinical Consultant #telehealth
LATEST NEWS
New appointment
Tunstall Australasia welcomes its newest member of the Clinical Services team, Adele Sekul.
Based in our New Zealand centre, Adele will be working with our Clinical Services team to continue to deliver clinical triage services to our telehealth clients. Adele will also be working closely with the New Zealand Business Development team, contributing to the overall growth of the business, focusing on new partnerships across the country.
Joining Tunstall New Zealand earlier this year, Adele brings to her new clinical role experience in the areas of respiratory and haematology nursing.
She has worked for well-known organisations including both Waitemata and Lakes District Health Boards.
Adele is a Registered Nurse with both the Australian Health Practitioner Regulation Agency (AHPRA) and the Nursing Council of New Zealand.
She is looking forward to building on the foundations laid by some great people and helping to grow Tunstall’s telehealth services.
#NDIS
The National Disability Insurance Agency (NDIA) is hosting the New World Conference: Disability in the 21st Century and trade show to be held at the Brisbane Conference and Exhibition Centre on 27-29 October 2015.
This groundbreaking international conference will bring together people with disability, service providers, IT professionals and companies all wanting to be part of the technology revolution in disability services.
The conference program will feature leading Australian
and international experts showcasing how innovative and effective technology transforms the lives of people with disability, their families and carers.
As proud gold sponsors of the conference, Tunstall Healthcare is excited to be part of the NDIS New World.
Walk through our smart home display in the trade show to experience the ways assistive technology can transform the lives of people with a disability.
Be part of the NDIS New World......where technology improves the lives of people with a disability
Registration now open
Life Changing, Life Saving 3
LATEST NEWS
Tunstall launches partnership with the National Home Doctor Service #homedoctor
Tunstall Healthcare, one of the leading healthcare providers in Australia, is proud to announce an exciting partnership with the National Home Doctor Service (NHDS), which came into effect on August 1, 2015.
Australia’s largest network of after-hours home visiting doctors, the National Home Doctor Service focuses on responding to urgent, episodic care needs, making 1 million patient visits in the past year alone. NHDS ensures continuity of care with the patient’s regular GP, sending a clinical report to the GP immediately after an after-hours home visit.
Trained to arrange the most appropriate response, from August, Tunstall’s care consultants will be able to coordinate an after-hours home doctor visit for clients for non-emergency situations.
With over 30 years of experience providing quality care around Australia, the NHDS comprises 600 doctors who attend to patients in their place of residence, including residential aged care facilities.
One of the unique benefits of the NHDS is that it provides after hours, bulk-billed care - something that Tunstall clients can now benefit from as part of their connected healthcare service, in clients’ own homes.
This new alliance aims to reduce unnecessary call outs for ambulance services for minor ailments, and enables Tunstall’s older clients and those living with disabilities to receive a visit from the doctor in the comfort and safety of their own home.
Sharryn Gannon; Health Services Delivery Manager for Tunstall, is looking forward to implementing the new service.
“The after-hours home doctor service is a brilliant offering for our clients, particularly for those who are unwell when their regular GP is closed, or those who sustain a minor injury at night or on weekends and don’t otherwise require an ambulance.”
“The partnership with Tunstall Healthcare is a great value-added service offering for their clients and will also promote our service to those vulnerable people in the community who are in most need of this kind of service,” says Ben Keneally, CEO of National Home Doctor Service.
If you would like to find out more about Tunstall’s connected healthcare solutions, visit us online or call our team on 1800 603 377.
We care about getting our clients the right response.Our care consultants are trained to arrange the most appropriate assistance; be it emergency services, a nominated responder, or after hours doctor service.
Visit the NHDS website: www.homedoctor.com.au
4 Telehealthcare Times
LATEST NEWS
Collaborate at HiNZ, New Zealand’s premier health informatics event #HiNZ_NZ
Don’t miss Tunstall Healthcare’s exhibition booth at the 14th Annual HiNZ Conference on 19-22 October 2015 in Christchurch, New Zealand.
This year’s theme is COLLABORATE. Systems reform requires input from all people working across the system, and collaboration is vital to the success of health IT projects.
Our flagship Integrated Care Platform (ICP) telehealth technology will be on display alongside our new ICP myclinic app (soon to be released), demonstrating the capabilities of our connected care technologies to faciliate the remote care of patients through the use of vital sign monitoring, symptomatic questionaires, video conferencing and patient/carer resource portals.
Visit Lisa and Stephen at booth 16 for a full demonstration of our connected care solutions.
The Australian Institute of Company Directors (AICD) and the Minister assisting the Prime Minister for Women; Senator the Hon Michaelia Cash, recently announced the winners of 40 scholarships for women who work in sectors that are expected to dominate future economic growth.
The scholarships, which are jointly funded by the AICD and the Federal Government, allow the recipients to complete either the Company Directors Course or Foundations of Directorship program offered by the AICD.
Accepted as a member of the Institute earlier this year, Managing Director for Tunstall Australasia Lyn Davies was awarded a place under the Board Diversity Scholarship program to complete the Foundations of Directorship course.
Registered to undertake the course later this year, Ms Davies said she was thankful for the opportunity and looking forward to developing her executive director skills.
“It is a real honour to have been awarded one of the 40 scholarships alongside a list of such accomplished and talented women,” she said. “This is a wonderful initiative supporting the development of women participating at the boardroom level and I feel very privileged to have been selected.
Tunstall MD awarded Sector Development scholarship @AICDirectors
Life Changing, Life Saving 5
The rising trend of telehealthcare in Asia
Stephen Murray, General Manager for Tunstall New Zealand and Business Development Manager for Asia Pacific, was invited to experience firsthand the type of innovation that is taking place at this year’s Global ICT Business Forum held in South Korea.
Organised by the Korea Trade-Investment Promotion Agency (KOTRA), the forum invited businesses across a range of technology sectors to meet with local industry representatives about expanding their offering to the Asian country.
An emerging interest in telehealth
With hundreds of different businesses presenting at the forum, Stephen describes the experience as an intense one, almost akin to “business speed dating”.
“It was a really fascinating trip,” says Stephen. “It helped me in identifying some of the risks of entering the market as well as understanding who the big players are.”
“There are a lot of advances taking place in the use of the latest technology in South Korea. I saw some pretty incredible stuff with remote monitoring and even robotics!
“Some of the innovations I saw, like a GPS watch that monitors the wearer’s vital signs, will be beneficial not only for South Korea, but also for use outside of the country.”
Aged care is an especially intriguing market within South Korea, as 13 per cent of the population is estimated to be over the age of 65, according to the World Bank.
This, when combined with one of the world’s highest penetration rates of internet access - which World Bank places at some 84.3 per cent, makes for a unique set of cultural factors that will drive this new market.
“My purpose was to explore the real growth market over there, as well as understanding health and social care funding, government regulations, and what type of infrastructure is available,” he says.
Keep up with the latest
industry news.Follow Tunstall
on Twitter:@tunstallhcare
Stephen MurrayGeneral Manager NZ & Asia
Pacific Business Development
INDUSTRY CORNER
With technology both in the healthcare sector and elsewhere continuing to develop at a monumental rate, it’s important for organisations to be aware of the developments taking place not only in Australia, but around the world to keep up to date with the latest in innovation.
6 Telehealthcare Times
“There was interest in Tunstall’s telehealth solutions and in how they may be integrated with other digital health solutions already deployed in the market.”
Establishing the foundations of an overseas relationship
While there were understandably some cultural and language barriers, Stephen believes that it was nothing that couldn’t be managed over time. In addition, he identified an interesting correlation between developments in the Korean healthcare sector and what is happening here in Australia.
“I see the uptake of assistive technology as a trend that is significantly rising across Asia,” Stephen says.
“Of all the markets we’ve looked into over the years; from Singapore to Hong Kong, China and Malaysia, I’d have to say the most interesting is South Korea, with its rapidly aging population and Government commitment to the use of health technology.”
Stephen has been invited to return to South Korea in September to attend another event focusing on biomedical and mobile medical devices, where over 200 Korean companies are expected to be presenting.
“I’m delighted to have been invited to that,” he says, “it will be a great opportunity to showcase our connected care solutions to the Asian market.”
“I think some of the expertise and experience we have here in Australia, in areas such as connected healthcare and clinical governance, is something we can really bring to the table. That sort of knowledge and infrastructure just isn’t there in Korea at the moment.”
INDUSTRY CORNER
“Of all the markets we’ve looked into over the years; from Singapore to Hong Kong, China and Malaysia, I’d have to say the most interesting is South Korea, with its rapidly aging population and Government commitment to the use of health technology.”
Stephen Murray represented Tunstall at a Korean technology forum
Life Changing, Life Saving 7
Community spotlight
McLean Care looking to the future with assistive technology
McLean Care is an organisation based in the New England and North West region of New South Wales, offering home care services and residential care to over 800 people. With a long history in the local Inverell community, McLean Care is now looking to the future with the help of Tunstall Healthcare’s connected care solutions.
McLean Care has partnered with Tunstall Healthcare to offer a personal medical alarm solution, including a range of assistive technology care and activity sensors to support the independent lifestyles of its residents.
The beginning of the McLean legacy
McLean Care was first established back in 1953 at the bequest of Inverell businessman, Hector Neil McLean. In his will, McLean designated some of his land to be used for a convalescent home for women.
In a time when transport services in the region were poor, the home provided a sanctuary where women could rest and recuperate following the strains of illness, surgery or childbirth.
Tunstall Healthcare is proud to have forged many great working relationships across Australia, with one of our newest partnerships being the dedicated team behind McLean Care.
COMMUNITY SPOTLIGHT
8 Telehealthcare Times
COMMUNITY SPOTLIGHT
Since these early days, McLean Care has continued to grow as an integral part of the New England and North West community, developing its offering to cater for a broad range of client needs.
Growing with the community
Now, McLean Care’s clients are spread throughout an area of about 100,000 square kilometres. From an organisation that started out in the small town of Inverell, McLean Care has expanded into home care to service the broader region of New England and North West.
“Our mission statement is ‘To enrich experiences beyond all boundaries,’” explains Nikole Fletcher, McLean Care.
“For us that means we’ll go above and beyond to individualise services and care for each client regardless of their own personal boundaries.
“Whatever it takes to ensure that our clients are comfortable and maintain their independence either in their own home or in our residential facilities.”
Catering for those 65 years and above, with a range of high and low care needs, McLean Care decided it was time to update its existing, out of date monitoring system.
A new chapter with Tunstall
“The Tunstall solutions are more suited to the modern home,” says Nikole. “We want to utilise the technology available to support our clients in keeping as active and independent as possible.”
One of the main attractions of employing a Tunstall connected care system for McLean Care is the opportunity to provide clients with medication monitoring and prompting.
“Our clients and lifestyle facilitators are very excited about the addition of telecare sensors,” says Nikole.
“We’re keen to implement the full suite of Tunstall products to help our clients remain as independent as possible in their own homes with solutions to suit individual lifestyles.”
All 31 units in Inverell used by McLean’s independent living clients have successfully transitioned onto the Tunstall system, with Nikole describing the installation as a smooth process.
“The Tunstall staff are very responsive and are more than happy to answer our questions,” she says. “I know that the clients were very impressed with the friendly technicians!”
“The value in independent living is that the client has control over their technology, and are involved in the decision making process.
It’s critical to ensure that they understand how it all works and are also happy with it.”
With the roll out of additional technologies such as fall detectors and the new generation GPS watch, McLean Care is looking forward to benefiting from Tunstall’s range of products - allowing the organisation to continue its mission in supporting the region through quality care.
For further information on Tunstall retirement living solutions, contact 1800 603 377 or visit us online.
“THE TUNSTALL SOLUTIONS ARE MORE SUITED TO THE MODERN HOME. WE WANT TO UTILISE THE TECHNOLOGY AVAILABLE TO SUPPORT OUR CLIENTS IN KEEPING AS ACTIVE AND INDEPENDENT AS POSSIBLE.”
www.mcleancare.org.au
Life Changing, Life Saving 9
PRODUCT SPOTLIGHT
#Tunstallfilms
New films: Welcome to the Tunstall service
Tunstall now has three new corporate films available on the Tunstall YouTube channel.
The new films provide information on why the Tunstall service is the right choice for clients, how our monitoring service works and also an overview of our Australasian operations, featuring staff and client testimonials.
With clear visual and audio aids, the films are designed to support you and your clients in choosing Tunstall. The films can also be viewed from the Tunstall website.
Watch now
myCareTrack lone worker appThe Tunstall myCareTrack app is a lone worker solution designed to work with an existing Android smart phone to offer safety for people who are working alone, travelling or working in potentially hazardous environments.
With individual lone worker ID access, regular check up calls, and easy duress activation, myCareTrack integrates with Tunstall PNC call management system to quickly identify remote workers who may be in need of assistance. Developed to enhance Tunstall’s existing lone worker solution, myCareTrack offers improved features including faster check-in/out functions, location text messages, a check-in status bar for instant confirmation, and the ability to share GPS location information with Tunstall’s monitoring centre.
Supported on Android smart phones, the myCareTrack app makes monitoring staff safety more accurate than ever.
NEW
View the product solution page
The Tunstall myCareTrack lone worker app is now available to order.
Contact our friendly business development team to discuss ways in which myCareTrack can help improve the safety of you and your staff and to arrange a demonstration.
10 Telehealthcare Times
For further information on Tunstall alarm installations, view our new tutorial films on our YouTube channel or visit our website.
TECH TALK
askWarren #Tunstalltech
Warren Duce
Telehealthcare Consultant
Tunstall Healthcare
Warren, our Telehealthcare Consultant, is one of Tunstall’s longest serving employees, sharing his years of Tunstall wisdom by providing training and support to our customers and installers.
<Q> When installing a safe socket or Mode 3 on a telephone line, how do you test the installation?
<A> The Tunstall Safe Socket is designed to ensure that emergency alarm calls are raised even though the telephone line is in use. A maximum of two safe sockets can be used before a Mode 3 installation is required by a registered ACMA installer.
When installing a safe socket or Mode 3 it is important to test with the Tunstall monitoring centre. To test the installation:
1. Lift the handset off the extension telephone; the ‘off-hook’ LED on the safe socket will illuminate and a dial tone will be heard
a. Listen and wait for hang tone (approx. 20 sec)
2. Now activate the Tunstall alarm unit; both the ‘off-hook’ and ‘on-hook’ LED on the safe socket will illuminate
a. The extension telephone will disconnect and the Tunstall alarm unit will dial the monitoring centre. (Note: T400 and P1000 alarms will perform a second dial attempt.)
b. Inform the monitoring centre operator that you are testing the safe socket installation.
3. When the alarm call is closed, place the handset back on the cradle; both the ‘off-hook’ and ‘on-hook’ LEDs on the Safe Socket will remain illuminated for 10 – 20 seconds.
a. The dial tone will then be restored to the extension telephone.
You have successfully tested your safe socket installation.
If the test was unsuccessful please check all connections, taking note the safe socket is connected in the correct direction, then retest. If the test is still unsuccessful, please contact Tunstall Customer Service on 1800 603 377.
Have a question for Warren? Email: [email protected]
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Life Changing, Life Saving 11
Feature story
Preparing for the CDC changes with St Ives Home Care
The organisation has a long history of providing a wide selection of care services to its clients, ranging from social support, personal and domestic assistance, nursing, meal preparation and transport to allied health and respite for in-home carers.
Now St Ives has formed an alliance with Tunstall Healthcare to further expand their offerings, allowing for a greater choice of care options with the range of assistive technology from Tunstall in harmony with the reforms to the Government’s consumer directed care (CDC) initiative.
St Ives Home Care is one of the largest providers of home care packages in Australia, dedicated to ensuring that older Australians remain happy and healthy at home. Represented in almost every state, St Ives Home Care offers clients a wide range of personalised care services, whatever their needs.
FEATURE STORY
12 Telehealthcare Times
FEATURE STORY
Changing times with the CDC
The Department of Social Services has announced that from July 1, 2015 all home care packages are to be delivered in accordance with the new CDC guidelines.
St Ives started working with Tunstall just over 12 months ago at the early stages when the CDC reforms were being introduced.
“At that time the guidelines were quite clear that in order to drive efficiency, the government had an expectation that we would look to technology,” explains Martin Jackson, Business Improvement Manager at St Ives.
“We did our research, identified Tunstall as the major player in the assistive technology field, and we’ve been working together progressively since then,” says Mr Jackson. “We took the initiative and forged our relationship quite a way back.”
With the change to the CDC funding, Mr Jackson explains that it has made all providers more accountable. The services are now more clearly visible in the budget, line by line, with the cost, and what each service is providing.
Mr Jackson believes that the CDC changes are of great benefit to clients, as they focus on their unique needs as well as affordability.
“Since we started with the conversion, we’ve found that we’re receiving a higher number of enquiries from families in particular,” he says.
“We believe it may be because there is a better visibility of costs, and a better appreciation of what the choices are and what we are providing under the case management model.”
Building a relationship with Tunstall
From St Ives’ perspective, the organisation needed to form a partnership rather than a contractual relationship, allowing Tunstall to provide the team at St Ives with support, feedback and assistance.
“St Ives formed a partnership with Tunstall Healthcare in order to deliver connected care solutions to its clients, so they can continue to live safely and independently in a place of their choosing,” says Tunstall’s Senior Business Development Manager, William Grant.
In addition, by incorporating Tunstall’s range of assistive technology into the St Ives offering, it has allowed the organisation to expand on their service delivery, as well as catering for consumer choice.
“There’s more than one way of providing a service, and assistive technology enables us to expand on our menu of services we can deliver,” says Mr Jackson. “While that traditional person-to-person service is still available, we can now complement it with technology.”
With the Tunstall partnership now firmly in place, St Ives Home Care is looking to focus on a strategy for further growth.
“There’s now a much greater focus on services in the home with regards to ageing in place,” says Mr Jackson. “We see assistive technology as a key component of this.”
Mr Grant concludes, “St Ives and Tunstall Healthcare are both quality organisations that deliver services nationally, and I look forward to developing further innovative products and services that will support our shared company visions.”
You can also access the St Ives Care Finder, an interactive and free to use tool offering users a simple step-by-step guide to find the information they need to access appropriate home and residential care services.
www.stivesgroup.com.au/home-care
Life Changing, Life Saving 13
FEATURE STORY
The benefits of keeping fit with age
NURSE RUTHNURSE RUTH
TOP TIPS
by Nurse Ruth
On passing retirement age, it’s perfectly acceptable for people to feel like they’re in need of a break. After all the hard work and years of employment, everyone should be entitled to take it easy for a while. However, while older people may be inclined to relax once their nine-to-five is in the past, it’s still important to remain active.
Many studies advocate the benefits of leading an active lifestyle, combined with good nutrition in living a long and healthy life. More independent seniors can also benefit from a telecare solution which supports a more active lifestyle, whilst ensuring that help is never far away. Not only can this provide peace of mind for carers, but for family and friends as well.
Keeping everyone on their feet with cycling
A recent study conducted by King’s College London and the University of Birmingham examined the health of older cyclists, between the ages of 55 and 79, to discover the effects pushing pedals would bring.
Although ageing is a highly individualistic experience, on the whole it was found that many of the cycling enthusiasts demonstrated physiological performance on a par with those far younger.
“Inevitably, our bodies will experience some decline with age, but staying physically active can
buy you extra years of function compared to sedentary people,” said King’s College emeritus professor Norman Lazarus.
Exercise for optimum mental health
Activity not only supports physical health well into old age, it has also been shown to play a role in maintaining good mental health.
According to the Fisher Centre for Alzheimer’s Research Foundation, exercise is thought to help memory, as well as slowing the mental ageing process and delaying the onset of Alzheimer’s.
This is supported by findings from the Rush University Medical Centre, which suggest that physical activity can help to prevent the onset of Alzheimer’s or cognitive decline at any age.
“The results of our study indicate that all physical activities including exercise as well as other activities such as cooking, washing the dishes, and cleaning are associated with a reduced risk of Alzheimer’s disease,” said Dr Aron Buchman.
Dr Buchman added that the results meant that exercise, no matter how informal, could be beneficial even for those over the age of 80.
A more active lifestyle can also enable seniors to be more independent, allowing them to look after everyday tasks around the house as well as shopping, getting dressed and feeding themselves.
14 Telehealthcare Times
Calendar of events
Industry events not to be missed. Tunstall is involved at the following events. We invite you to visit us and learn more about our products and services.
NovemberSuccesses & Failures in TelehealthBrisbane Convention and Exhibition Centre
12- 13
ITAC 2015 Jupiter’s Hotel, Gold Coast
24- 25
11- 14
LASA National Conference Melbourne Convention and Exhibition Centre
19- 22
14th Annual HiNZ ConferenceWigram Air Force Museum Christchurch
October
27- 29
NDIS New World Conference Brisbane Convention and Exhibition Centre
27- 29
Dementia Strategy Summit Pullman Quay Grand, Sydney
Strive for excellence Make a difference Innovative and Agile Listen and Understand Everybody Matters
Our brand values and goals are critical to the success of both the products and services we provide, and need to be embraced and communicated positively by everyone who is a part of Tunstall.
This edition, Adele Sekul, Clinical Consultant shares with us what makes her SMILE about working for Tunstall...
“Every day I consider it a privilege and honour to be a part of someone’s journey back to wellbeing as a member of the Clinical Services team, whether by being actively involved in tracking their progress or just by listening. The best thing is that it is all done as part of an amazing team.”
What makes you SMILE ?
Adele Sekul, RN Clinical Consultant
September
13 Parkinson’s Qld a Walk in the Park New Farm Park, Brisbane
Life Changing, Life Saving 15
Life Changing, Life Saving
Tunstall Healthcare1800 603 377
www.tunstallhealthcare.com.au
Tunstall New Zealand0800 488 678
www.tunstall.co.nz
