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MARCO PATUANO (Group CEO) – PIERGIORGIO PELUSO (Group CFO) TELECOM ITALIA GROUP Investor Meetings November 11-15, 2013 Telecom Italia Group 9M 2013 Results & 2014-2016 Plan Outline

Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

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Page 1: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

MARCO PATUANO (Group CEO) – PIERGIORGIO PELUSO (Group CFO)

TELECOM ITALIA GROUP

Investor MeetingsNovember 11-15, 2013

Telecom Italia Group 9M 2013 Results & 2014-2016 Plan Outline

Page 2: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

1MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Safe HarbourThese presentations contain statements that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements appear in a number of places in this presentation and include statements regarding the intent, belief or current expectations of the customer base, estimates regarding future growth in the different business lines and the global business, market share, financial results and other aspects of the activities and situation relating to the Company and the Group. Such forward looking statements are not guarantees of future performance and involve risks and uncertainties, and actual resultsmay differ materially from those projected or implied in the forward looking statements as a result of various factors. Consequently, Telecom Italia S.p.A. makes no representation, whether expressed or implied, as to the conformity of the actual results with those projected in the forward looking statements.Forward-looking information is based on certain key assumptions which we believe to be reasonable as of the date hereof, but forward looking information by its nature involves risks and uncertainties, which are outside our control, and could significantly affect expected results.Analysts are cautioned not to place undue reliance on those forward looking statements, which speak only as of the date of this presentation. Telecom Italia S.p.A. undertakes no obligation to release publicly the results of any revisions to these forward looking statements which may be made to reflect events and circumstances after the date of this presentation, including, without limitation, changes in Telecom Italia S.p.A. business or acquisition strategy or planned capital expenditures or to reflect the occurrence of unanticipated events. Analysts and investors are encouraged to consult the Company's Annual Report on Form 20-F as well as periodic filings made on Form 6-K, which are on file with the United States Securities and Exchange Commission.The accounting policies and consolidation principles adopted in the preparation of the Condensed Consolidated Financial Statements as of, and for the nine months ended, 30 September 2013 have been applied on a basis consistent with those adopted in the AnnualConsolidated Financial Statements at 31 December 2012, to which reference can be made, except for the new standards and interpretations adopted by the Group, which, other than for the prospective adoption of IFRS 13 ( Fair Value measurement), didn’t impact on the Condensed Consolidated Financial Statements as of, and for the nine months ended, 30 September 2013.Some data for the first quarter 2012, used in comparisons, included into this presentation have been restated as a result of the early adoption, starting from the first half 2012, of the revised version of IAS 19 (Employee Benefits) and the reclassification of Matrix (company that was disposed of on October 31, 2012) from the Business Unit Domestic–Core Domestic to the Business Unit Other Activities.

Page 3: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

2MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Agenda

TI 3Q’13 Results & Progress Report

TI 2014-2016 Plan Outline

Appendix

Page 4: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

3MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Telecom Italia Group results

Group Revenues

Group Ebitda

Group Net Income

Net Debt

3Q’13 9M’13

6.6 €blnOrganic: -1.1%- YoY

Reported: -8.8%- YoY

2.7 €blnOrganic: -7.1% YoY

Reported: -10.1% YoY

0.5 €bln-27.4% YoY

28.2 €bln;-1.3 €bln YoY

20.4 €blnOrganic: -2.1% YoY

Reported: -7.6% YoY

8.0 €blnOrganic: -6.9% YoY

Reported: -10.5% YoY

-0.9 €mln writedown -2.2 bln € (accounted in 1H)

Organic data,€mln, %YoY

Page 5: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

4MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Telecom Italia performance by markets

Revenues

Ebitda

Ebitda-Capex

Group Domestic Brazil

20.4 €bln-2.1% YoY

8.1 €bln-6.9% YoY

4.6 €bln-15.9% YoY

12.1 €bln-10.0% YoY

6.0 €bln-10.9% YoY

4.0 €bln-16.3% YoY

5.3 €bln+7.3% YoY

1.3 €bln+2.0% YoY

0.3 €bln-25.9% YoY

Argentina

2.9 €bln+23.7% YoY

0.8 €bln+17.5% YoY

0.4 €bln+4.5% YoY

Weight

Weight

Weight

59% 26% 14%

74% 17% 10%

86% 7% 8%

9M’13

Organic data,€mln, %YoY

Page 6: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

5MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

3.090 2.598

1.639 1.362

9M'12 9M'13

1.333 1.345

649 677

9M'12 9M'13

Domestic performance dashboard

9.055 8.104

4.361 3.965

9M'12 9M'13

-9.1%

-10.5%

13,41612,069

-10.0%

3Q

1H

Revenues Ebitda

4.423 3.943

2.288 2.039

9M'12 9M'13

3Q

1H

-10.9%

-10.9%

-10.9%6,7115,982

on revenues 50.0% 49.6%

Capex Ebitda-Capex

3Q

1H

3Q

1H

1,982 2,022+2.0% -16.3%4,7293,960

+4.3%

+0.9%

-16.9%

-15.9%

Organic data,€mln, %YoY

Page 7: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

6MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic Mobile KPIsTotal SIM cards Active SIM cards

TIM MNP Balance Highlights

32,1 32,2 31,9 31,7 31,6

2Q'12 4Q'12 1Q'13 2Q'13 3Q'13

+36 -152 -152-301

‘000, QoQ

-157-127

-74

+78

-12 -12

April May June July Ago SeptOp.2 Op.3 Op.4 Cum.

-0,1

+0,2

-0,6

-0,2

+0,2

2Q'12 4Q'12 1Q'13 2Q'13 3Q'13

• slight reduction in Mobile SIM cards due to strictlydisconnection policies

• improved trends in active CB set the groud to betterforthcoming results

• MNP: Positive balance in the last quarter, due to effectivesummer strategy on Consumer Segment . Gross flowsreduction put less pressure on prices

• while guard on competition is kept high, TIM’s focus is shiftingto LTE roll-out pace and related services adoption, enabled byp/l-wise smartphone strategy

mln, QoQ

Page 8: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

7MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Moving back to a more rational market behavior

ConvergencePremium offer

Pure price

1Q’13 2Q’13 3Q’13 4Q’13

marketoffersentry level

pricemarket offers

12

34

less content on entry level price

15€/month

10€/month

increasing price onmost important offers

>400 min/sms & >1GB

1

3

2

4

Rational approach by TIM, maintaining price premium gap versus pure price operators.

Fighting on ‘no price’ levers, launching TIM Sconta e Raddoppia offer and paving the way for

an attack strategy.

TIM sharp reaction via frontal attack, through TIM Special proposition, the most competitive & rich offer in the market for the entry level price.

Market awareness of need to preserve P&L.Bundle size reduction (min., SMS & giga) on

entry level plans, both by TIM and maincompetitors.

Page 9: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

8MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic Mobile RevenuesRevenues Service Revenues Trend

Innovative vs Traditional Service

Organic data,€mln, %YoY

1.335 1.159

168

121

81

88

3Q'12 3Q'13

business generated

business received

service1,503

1,280

handsets

total1,584

1,368+8.2%

-13.1%

-13.6%

-14.8%

-28.1%-17,9%

-18,3%

-14,8%

1Q'13 2Q'13 3Q'13

€mln

-35-27

+1

1Q'13 vs 1Q'12 2Q'13 vs 2Q'13 3Q'13 vs 3Q'12

YoY Browsing Revenues plus SMS Revenues

Page 10: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

9MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic Fixed KPIsFixed Access Line Losses Trend

Fixed BB Access BB Revenues Perfomance & Arpu Trend

14.133 13.978 13.777 13.555 13.372

7.063 7.175 7.238 7.233 7.164

3Q'12 4Q'12 1Q'13 2Q'13 3Q'13

21,195 21,153 21,016 20,788 20,536

OLO

TI re

tail

M/S 65.3% 64.0% 63.5% 63.4%64.6%

-43

112 63

-5 -69

3Q'12 4Q'12 1Q'13 2Q'13 3Q'13

-144 -155 -201 -222 -183

OLO

TI re

tail

OLO

TI re

tail

7.030 7.020 6.984 6.933 6.892

6.630 6.737 6.828 6.872 6.866

3Q'12 4Q'12 1Q'13 2Q'13 3Q'13

M/S 51.5% 50.6% 50.2% 50.1%51.0%

13,660 13,757 13,812 13,805 13,758

+107 +44 -6+91

-10 -51 -41-36

18,6 18,9 18,9 19,1 19,2

3Q'12 4Q'12 1Q'13 2Q'13 3Q'13

Arpu +3.7%

+3.4% +3.6%+3.5%

BB s

ervi

cere

venu

es

+0,0%

+1,8% +1,5% +1,4% +1,1%

3Q'12 4Q'12 1Q'13 2Q'13 3Q'13

€/month, %YoY

Page 11: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

10MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic Fixed RevenuesTotal Revenues Total Revenues Trend

Service Revenues Trend Highlights

Organic data,€mln, %YoY

3.070 2.849

62

49

3Q'12 3Q'12

-20.1%

-7.2%

3,1322,898

-7.5%equipments

service

equi

pmen

tsse

rvic

e

-17,3%-11,5%

-20,1%

1Q'13 2Q'13 3Q'13

-7,5%-8,1%

-7,2%

Improving trend in fixed service revenues due to:

positive performance in Internet revenues

better results in business data, driven bygrowing ICT trend

Sparkle’s top-line growth

-9,1%

-7,8%-9,8%

+1,7% +1,3% +1,2%

-1,9%

-6,8%

-0,7%

1Q'13 2Q'13 3Q'13

fonia reported internet business data

-9.3% normalizedfor price revision

on F-F termination rate

Page 12: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

11MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Telecom Italia is keeping the pace of its 2013-15 Ultra-Broadband Development Programme, aiming a Year-end targets of:

~4 million of households passed by the end of 2013

more than 15% of population covered

~40 service-enabled municipalities

Major increase in the roll-out programmefor LTE network

As of September, a total of 300 municipalities in Italy covered by the service, equivalent to more than 37% of the population nationwide

TIM is the leader across all operators in LTE coverage in Italy

TI Ultra-Broadband 2013 progress: a fast- forward coverage planNGN LTE

Page 13: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

12MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

FY13 Net Debt Target Confirmed

9M12

Balance to FY13 Adjusted Net Debt TargetEuro mln

2011YE FY12 30,414 (1,211)(929) 28,27429,485

(2,140)

<27bn

FY ‘13

28,229NCF

Generation

Includes Less cash taxes Working capital

optimization Higher FCF from

Latam

2012YE

28,274(45)

Includes 1H13 impacts from One-offs for 0.5 bln €(4Q12 suppliers payment deferral and Brazil spectrum payment)

9M ‘13

Page 14: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

13MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

410

1.413

1.313

875

994

921

2.082

8.008

1.481

1.809

2.035

2.250

2.897

2.990

11.740

25.202

1.500

1.500

1.891

4.722

3.348

3.125

3.891

3.911

13.822 34.710

Within 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 Beyond 2018 Total M/L TermDebt

(1)

(1) € 34.710 mln is the nominal amount of outstanding medium-long term debt . By adding IAS adjustments (€ 856 mln) and current liabilities (€ 500 mln), the gross debt figure of € 36.066 mln is reached N.B. Debt maturities are net of € 1.830 mln (face value) of repurchased (€ 1.206 in the 2013) own bonds (of which € 1.615 mln related to bonds due within 2015)

Robust Liquidity Margin and Well-Distributed Debt Maturities

Loans (of which long-term rent, financial and operating lease payable € 1,305) Drawn bank facilityBonds

13.45

6.70

6.75

Liquidity Margin Debt Maturities

Undrawn Portion of Facility/Committed

Group Liquidity Position

Euro bln Euro mln

Page 15: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

14MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Agenda

TI 3Q’13 Results & Progress Report

TI 2014-2016 Plan Outline

Appendix

Page 16: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

15MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Macro & Industry ContextItaly Brazil

GDP

TLC

serv

ice

Valu

e 35%65%

2013 2016

Value

26%

74%

innovative

traditional

26 €bln 24 €bln

18%

82%

innovative

traditional

39%61%

Value 117 R$bln 120 R$bln

2013 2016

Source: Sirmi, PoliMi and internal analysis

-1,8%

+0,8%

+1,4% +1,5%2013 2014 2015 2016

Source: ISTAT & Prometeia

+2,4%

+2,3%

+2,4% +2,4%

2013 2014 2015 2016

Source: BaCen

Page 17: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

16MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Italy

Telecom Italia Group: a strong INDUSTRIAL STORY aimed at delivering ourfinancial targets

Long Term FCF Sustainability

stra

tegi

cop

tions

evolve into the new TLC business

model in orderto stabilize

top line

keep-up growth

effic

ienc

ies

& e

bitd

a

inve

stm

ents

dele

vera

ge&

div

iden

dpo

licy

Brazil

Page 18: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

17MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Announced Extraordinary Transactions

Financial Contribution

Expected by 2014

Mandatory Convertible Bond

Telecom Argentina Disposal

Further assets available for value creation (towers in Italy and Brazil, TI Media Broadcasting)

Done 1.3 € bln

>2 € bln*

Material increase of financial flexibility: Above 4 € bln

* Estimated Cash proceeds. The overall treatment of the transactions will be subject to IFRS rules.

~1 US$ blnOngoing

Page 19: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

18MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Brazil

Telecom Italia Group: investing to enable the new TLC model

Italystrong increase in UBB

for a structuraldifferentiation

keep the pace on quality

increase focus on innovative components

to capture the full potential of data

changing the mix between innovative and traditional capex to sustain faster UBB deployment and move to adjacent sectors

delayering network architecture to gain operational flexibility, reduce running costs and lift the business model agility

accessing to public funds (“Anti- Digital Divide” & “EuroSud” Programs) to accelerate fiberdeployment in black & grey areas

increase network capex to fully serve 3G now and progressively 4G. Higher focus on network infrastructure and efficiency in terms of quality and coverage

continuous deployment of fiber (FTTS) to support data traffic growth

full deployment of RAN sharing opportunities

Page 20: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

19MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Focus on domestic investments: a faster Ultra-BB deployment

Why Speed-up?

UBB Willingness To Pay

Digital Agenda and Public Bids lever on adjacent sectors

develop Fiber & LTE in unisonpath

New NGN Plan

New LTE Plan

~ 35%

2016

Old NGN Plan ‘13-’15

201520142013

New NGN Plan ‘14-’16 New Coverage(1)(2) Targets

2015: +5pp vs old Plan

2016: >50% in 2016

(1) coverage population, (2) including public funds, (3) Cagr’12-’17; Cisco & A.T Kearney Analysis

80%

~40%

60%

2013 2014 2015 2016

Alreadyreached

New Coverage(1) Targets

2015: ~+10pp vs old Plan

2016: x2 vs 2013

Why Speed-up?

preserve a sound leadership in Mobile UBB

rapid growth of smartphone & tablets will drive high data usage(3): +75% of video, +62% of gaming & +34% in file sharing

Page 21: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

20MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

2013 2014 2015 2016

technology IT, Commercial & other

Growing innovative portion of domestic investmentsDomestic Capex

3.0

55% >60%

€bln,%

increase Technology expenditure share on

total domestic

reduction of runningoperations

expenditures

reduction of non-Technological

investments

around 9 €bln Domestic Capex in the Plan horizon

+ +

~3.4 €bln of innovative capex in ‘14-’16 Plan(1)

vs ~1.3 €bln in ‘13-’15 Plan

(1) including public funds

efficiency in non high-tech spending

Page 22: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

21MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic top line stabilization

traditional

innovative

digital Life & new revenue

streams

stabilizethe trend

foster growth

exploit new revenuestreams

M/S defence in a more rational TLC arena Focus on TI+TIM distinctive convergent approach Clients segmentation and traffic flatization Purchasing Groups monetization (Families, Corporates,

Employees)

F-M convergence Lever on multidevice approach and foster on BYOD strategy to accelerate penetration on business segment Faster UBB development

Enrich UBB with video content Entertaiment Advertising

Cloud & M2M Digital PA & e-health

Consumer Business

x

Page 23: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

22MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

x

x

x

TI’s new fully convergent approach on Consumer Segment

3Play

nPlay

voice voice

communication& pure

connectivity

additional TLC services

content & entertaiment

IT serviceequipments &

handsets

x

x

x

x

x

x

SIM

x

SIM

+

upgrade to Ultra Broadband connectivity

broadband

x

x

x

Page 24: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

23MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

TI&Sky: a strategic partnership for creating value

2013 2014 2015 2016

pay-DTT satellite OTT video

Pay-TV Market~3bln€

Source: Analysis Mason

Over the next 5 years, a wider adoption of OTT video services will be occured due to the availability of 3.0 platform and «media streamers»

The Italian pay-TV market is worth approximately 3 €blnand its value and number of lines growth are fully due to over-the network service provided by TLC operators

x

Telecom Italia & Sky agreement will allow TI and TIM customers to follow next year some of major Sky sports events on smartphone, tablets and PCs by BB and UBB networks

cross selling of mobile servicestogether with TV contents

increasing loyalty and CB profiling

CB expansion via upselling of TLC services towards adjacent contents market

Page 25: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

24MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Telecom Italia Group opex efficiency Plan

Italy milestones for furtheroperating efficiencies

leaner organization, focus on internal

processes and strict cost control

foster and streamline through a stronger divisionalresponsibility

industrial costs optimization

enhance multi-channel approach and careful SAC policy tightly linked to revenues

increase productivity also through processinternalization

zero based-budget model on G&A costs

commercial: low SAC, keeping payback (SAC/ARPU) under control and bad debt stable at low levels

network: increasing MOU with stable leased lines costs. Proprietary infrastructure deployment. RAN sharing opportunity.

Brazil

Page 26: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

25MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Focus on domestic opex savings

cumulated efficiency

-1,0

-0,4

-0,4

-0,2

2016

2015

2014

€bln

cum. ‘14-’16

3,0

1,2

1,6

2,7

2013 2014 2015 2016

volume/revenues driven(1) market/customer driven(2)

process/asset driven(3) personnel costs

8.5

opex breakdown by cluster

(1) COGS: interconnection, COGS, other COGs(2) COMMERCIAL COST: customer acquisition, ADV, customer management, other commercial costs(3) INDUSTRIAL COST & G&A COST

+0.1 €bln

-0.1 €bln

-0.5 €bln

-0.5 €bln

breakdown by year

Page 27: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

26MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Agenda

TI 3Q’13 Results & Progress Report

TI 2014-2016 Plan Outline Telecom Italia targets

Appendix

Page 28: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

27MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Telecom Italia Targets

Group Domestic Brazil

Organic data

RevenuesCagr ‘13-’16

StableNegative

Low Single DigitPositive

Mid Single Digit

EbitdaCagr ‘13-’16

StableNegative

Low Single DigitPositive

Mid Single Digit

Capex(1)

Cum. ‘14-’16<14€bln

Net Debt Adj/Ebitda 2016(2) ~ 2.1x(3)

Capex/Revenues~ 18%

Capex/Revenues~ 17%

(1) excluding spectrum(2) reported EBITDA(3) including announced equity strengtheningexcluding impact from non-organic items and FX. Avg exchange rate: Reais/€ 2.99

Page 29: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

28MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Agenda

TI 3Q’13 Results & Progress Report

TI 2014-2016 Plan Outline

Appendix

Page 30: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

29MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic 3Q check list Co

nsum

erBu

sine

ssW

hole

sale

Cash

Cos

ts

Fixed

Mobile

Fixed

Mobile

Domestic

Int’l

Ebitda

Capex

What we said What we did

Continued support from Value Strategy on ADSL. Initial take-up from Fiberadopters. Further contribution from monthly rental fee repricing and pricesimplification.

YoY gap narrows-in on the back of positive support from CB recovery, milder competitive arena and more favourable MTR comparison. Focus on “Convergence”, Mobile UltraBB and “Segments” (e.g. Ethnic and Young ).

Negative impact by new regulated prices also in 2H.

Crash program on Opex.Extention of site sharing Agreement with other large Mobile Operator.

Continued improvement on third-party agreeements. Flattish YoYperformance expected in the last part of the year.

Investments in new technologies go ahead, as early take-up phase builds momentum.

Introduction of «Tutto» dual-play yields impressive take-up rate(~250k clients by end-October), successfully responding to amarket/industry/technology changed in pattern of voice traffic. Fixedrepricing ensured stability on access revenue stream.Active mobile CB was up about 200k QoQ; TIM’s effectivecommercial strategy forced market into a more rational competitivegame

Kept focus on cost control, in order to maintain best in class Ebitdamargin level among EU peers.90% of FY’13 Capex target efficiency, notwithstanding high level ofinvestments in the CountryFiber commercially launched in 33 Cities & more than 40% LTEcoverage as of today

The effect of regulated price revision occurred in July still drives theYoY performance in Domestic WholesaleNew Sparkle’s third-party agreements took place in September.Revenues improvement confirmed with positive contribution in thelast quarter: +0.6% YoY in 3Q vs -13.1% YoY in 2Q and -18.4% YoY in1Q13

Full convergent & modular offers launched in the market: dual-play«Tutto» and triple-play «Tutto + Insieme» are showing positiveperformances and CB stabilization, preventing pure price war effects.Launch of flexible and innovative bundles (BB F/M + ICT services)

Focus is kept on innovative services (ICT & Cloud), leveraging for Soho / SME Continuing development of new streams of business, mainly IaaS and PaaS

Mantain «value acquisition per line» strategy and defend ARPU throughupselling.Leveraging on «BYOD» concept to accelerate penetration and increaseinnovative services adoption.

Page 31: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

30MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Latam 3Q Check List Br

azil

Arge

ntin

a

Network

Net Adds & M/S

Quality & Regulation

Marketing

Fixed

Mobile

Regulation

Network

Key Drivers Take-aways

Progress in the deployment of the MBB/FTTS ProjectMBB Targeting 38 main cities by YE13 from previous 14.New backbone routes and HLR centralsInitiating small cell coverage

Leadership in customer net adds in 9M (+2.5mln)Increase in owned storesStrong mass sales channel performance4G: Prudent strategy in the auction & efficient roll-out paying-off

Continuous focus on Customer Care PerformanceFocus on network development

Strong rebound in commercial performance started in 2Q

Great success in “Black” profileInnovation in offerings supported the revenue trend, ensuringsuperior relative performance

Maintaining solid data services growthKeeping the Innovative ApproachNew offer consolidation (Web+SMS, “Seu Troco”, Itz Calls)

Focus in service quality improvement and continuous mobilenetwork expansion to increase coverage and capacity.

Proceed with “MBB Cities” deploymentEnhancing network access and qualityReducing leased lines dependency and costs

Smartphone approach to support data usage growth, withEBITDA neutral impact (“Zero-Subsidy Policy”)Handsets sales are setting the base for upselling MBBcustomer base

Increasing postpaid CB 16% YoY and also mix over CB (16.4%from 14.8% in 3Q12)Low SAC and Payback (SAC/ARPU) under control4G: 28% of Mkt Share (#2) in September

High customer care performance and lower complaints(Anatel ) KPIs reached

Fixed and BB net adds back to positive for 2 quarters in a rowARPU BB increased by 22% YoY at 121 AR$/month in 9M

New Data, SMS and Voice bundle to increase usage/penetration while defending traditional service RevenuesTEO #1 in smartphone sell-outImproving brand preference in Youth segment

Continuous FTTx deployment to enrich value proposition

Quality of Service: new set of procedures for fixed/mobileoperators to monitor network and customer care’ s quality

The new regulatory regime was announced in June but thetechnical implementation procedures are expected to be issuedby CNC by end of November

Page 32: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

31MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

465 537

213259

9M'12 9M'13

1.5431.890

762

962

9M'12 9M'13

Argentina

+26.0%

+22.5%

2,305

2,852+23.7%

3Q

1H

Revenues Ebitda

3Q

1H

+21.4%

+15.5%

+17.5%678

796

on revenues 29.4% 27.9%

Capex

3Q

1H

315

417+32.4%

+59.4%

+15.5%

Organic data,€mln, %YoY

Highlights

200 231

115

186

9M'12 9M'13

• Mobile Revenues (+26.7% YoY in 9M): mobile internet (+59%YoY) and strong handset sales (+51% YoY) sustain growth.Impressive Personal net adds in 3Q (~550K vs. 9M:+880K)

• Fixed Revenues (+15.8% YoY in 9M): positive net-adds trendstarted in 2Q and accelerated in 3Q (BB:+35K, fixed lines+10K)

• EBITDA margin at ~28%, decreasing by 1.5pp YoY in 9M (-1.0pp YoY in 3Q). Strict cost control to mitigate higher laborcosts and taxes associated to revenues

• Focus on network quality upgrade. Capex-to-sales at 14.6% in9M (+1ppYoY)

Page 33: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

32MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

The Regulatory Environment Italy Brazil

WHOLESALE PRICINGDecisions about 2013 copper access prices are still under the scrutinyof the European Commission. Final decision is expected around theturn of the yearDecision on 2014/2016 prices (by May-June 2014) expected toincrease copper and to decrease fiber prices

RETAIL PRICING FLEXIBILITYMore flexibility in pricing, particularly relevant for the deployment ofthe plan, is an expected regulatory development

NETWORK SEPARATIONThe project of voluntary separation is ongoing and will start focusingon EoI through a functional separationThis approach is compliant with Kroes Recommendation andrepresents a European best practice

EUROPEAN REGULATION IS PROMOTING PREDICTABILITY ANDSUPPORTING TO LONG TERM INVESTMENTThe recent European Commission draft regulation, aimed at promotinga European single market, fully endorses and further develops “KroesRecommendation” approachThe proposal, if adopted, will positively affect telecommunicationsmarkets by enhancing regulatory predictability and investmentsincentives

WHOLESALE PRICINGCost Modeling: ongoing consultation for a cost-based model of 2016wholesale reference prices (fixed and mobile interconnection, leasedlines)WACC: Public Consultation open to set ANATEL’s methodologyWholesale Replicability: Public Consultation to develop a Retail MinusapproachLight Pole Sharing: introduces reference price

SPECTRUM AND COVERAGE4G RAN Sharing TIM/Oi: The 4G extension agreement with Oi (besidesthe starting 12 cities already planned) will be defined and filed in thenext days at CADE700MHz: very challenging roadmap to conclude technical andregulatory bid procedures before June 2014Coverage Obligations Roadmap

CONSUMER PROTECTION AND QUALITYQuality Improvement Plan: focus on Network performance Indicatorswith increasing local granularityService, Billing and Offers (public consultation): new procedures forcostumer relations.

Page 34: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

33MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

N.B.The figures are net of the adjustment due to the fair value measurement of derivatives and related financial liabilities/assets, as follows:- the impact on Gross Financial Debt is equal to 1,835 €/mln (of which 500 €/mln on bonds)- the impact on Financial Assets is equal to 877 €/mln

Therefore, the Net Financial Indebtedness is adjusted by 958 €/mln

Well Diversified and Hedged Debt

Euro mln

Total Gross Debt net of Adjustment: Euro 36,066 mln

Gross debt 36,066 Financial assets (7,837)

of which C & CE and marketable securities (6,747) C & CE (5,456) Marketable securities (1,291)

Italian Government Securities (1,028) Other (263)

Net Financial Position 28,229

3.7% Op. Leases and long rent 1,319

5.4% Other 1,979

15.7% Bank & EIB 5,652

4.0% Bank Facility 1,446

71.2% Bonds 25,670

Maturities and Risk Management

Cost of debt: 5.4%

Average debt maturity: 7.03 years (bond only 7.89 years)

Fixed rate portion on gross debt approximately 67.3%

Around 42% of outstanding bonds (nominal amount) is denominated in USD, GBP and YEN and is fully hedged

Page 35: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

34MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic top line: Traditional Services in the Consumer Segment

innovationprice distinctiveness & QoS

less commoditizationapproach on traditionalservices

reducing total grossacquisition market

less MNP exposure

focus on segmentation: taylored offers for keyspecific clusters

M&F convergence

focus on loyalty

new caring model

multichannel

~28%

2013 2014 2015 2016

stable market share

value drivers

defend pure fixed voice line

focus on all inclusive & unlimited offers

taylored offers for keyspecific clusters

M&F convergence

focus on loyalty

new caring model

multichannel

50%

2013 2014 2015 2016

stable market share

trad

ition

alm

obile

trad

ition

alfix

ed

moving to a fully convergent approach with one single commercial brand

Lever on:

Page 36: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

35MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

2013 2014 2015 2016

mobile fixed

Domestic top line: Innovative Services in the Consumer Segmentin

nova

tive

mob

iledi

gita

llife

&ne

w re

venu

esst

ream

sinnovationprice distinctiveness & QoS

more value for Giga

add-on approach for LTE offers

shared data plans

increasing penetration of smartphones and tablets

data-only SIM & multidevice strategy

strategic agreements with content providers

video & music premium contents

premium quality connectivity

High-speed MB: LTE & 42 Mb/s

x

value drivers

BB customer base Cagr’13-’16

+3%

2013 2014 2015 2016

small screen large screen

+20%

VAS OTN (content) on serv. revenues

‘16 vs ‘13~5X

Inno

vativ

efix

ed

lever on BB linesacquisition

enrich Fiber offers

multidevice strategy

lever on innovative service enablers: multiscreen/multiroom

premium quality for Video & Gaming

Ultra-BB Speeds

x

2013 2014 2015 2016

Cagr’13-’16

+7%

premium offers includedinto bundle

exclusive agreement with primary content provider

Cubo suite platforms(music, video, books,…)

innovative services for targeted segments

connected home

‘16 vs ‘13~2X

moving to a fully convergent approach with one single commercial brand

Lever on:

Page 37: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

36MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic top line: Business segment – Fixed & Mobiletr

aditi

onal

fixed

& m

obile

inno

vativ

efix

ed&

mob

ileIC

T

innovationprice

unlimited F-M offers and new bundled solutions

focus on convergence

further push on flattariffs

customer base valuestabilization throughdefense via value-for-money approach

customer base growththrough B2B2C

keep focus on «BYOD» strategy

lever on LTE and focus on small screen

multidevice strategy

convergent approach

develop new propositions and increase penetration of Cloudservices

cloud OTT and core servicesbundle solutions

opening to new partnershipswith Saas/S.I. leaders

lever on advanced caringmodels and innovative loyalty programs

keep outstanding CSI ratios

best-in-class model adoption on provisioning, billing and assurance for cloud OTT services

distinctiveness & QoS

bundle propositionsdevelopment with SLA premium services and full infrastructureoutsourcing

x

value drivers

2013 2014 2015 2016services products

Revenues ICT Cagr’13-’16

+2%

+7%

50%

2013 2014 2015 2016

market share

fixed

mobile

BB revenues: flatfixed

mobile+10% MBB clients

(large&small)

innovative services(Cagr ‘13-’16)

protect revenues on traditional IT services

Lever on:

Page 38: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

37MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Brazil snapshot: we don’t forget voice, whilst we’ll bring data on board

strong growth in market

share

still a lot of value in fixed to mobile substitution

focus on quality

postpaid continuous growth, better customer mix.

continuous offer evolution backed by innovative DNA.

fixed-segment revenue to stabilize by mid-2014

inno

vativ

ex

trad

ition

al

Brazil shows an unsatisfied internet appetite

focus on coverage strenghthening

3G for now, 4G is coming

work on quality

lever on smartphone as data penetration enabler

Page 39: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

38MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Mandatory Convertible Bond On November 8 2013 Telecom Italia Finance has successfully completed the issuance of a Mandatory Convertible subordinated bond into Telecom Italia S.p.A. ordinary shares (“Telecom Italia”). Main terms & Conditions:

Issued Amount: €1.3bn

Maturity: November 2016

Coupon: annual 6.125% (with right of coupon payment postponement at Issuer’s discretion)

Settlement date: November 15th, 2013

Guarantor: Telecom Italia S.p.A.

Mandatory Conversion: into Telecom Italia ordinary shares, subject to approval of a capital increase from TI’s EGM within the end of February 2014

Conversion ratio: minimum and maximum price shall be respectively €0.6801 and €0.8331. The maximum number of TI shares to be issued to serve the conversion is 1.911.483.605 ordinary shares

Other conversion: always subject to EGM’s approval of a capital increase to serve the transaction, upon occurrence of certain events, certain accelerated and/or voluntary conversion events are foreseen, at the Issuer’s / Holder’s option

Cash payment: should TI’s EGM not approve the capital increase related to the transaction, the Issuer shall have the option to repay in cash the subscribers

Use of Funds: General Corporate Purposes, without the possibility to finance and / or guarantee Telecom Italia

Governing Law: UK

Listing: on a regulated market or on an internationally recognized multilateral trading system, within March 15th 2014.

Page 40: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

39MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Other assets available for value creation worth, in aggregate, more than € 2 blnTower lease (Italy and Brazil)

TI forerunner in passive infrastructure sharing - initiated 10 years ago in order to reduce costs

The goal is now to enhance and extract value from tower asset base, also reducing focus on “non core” passive elements of the network

Main non captive network operator in the Italian market

Potential synergies (efficiencies, broadening of our portfolio, better allocation of bandwidth capacity)

1st phase integration between TIMB and Rete A, retaining control of the combined entity

2nd phase sale of a stake of the company (up to 100%) to a third party investor

Multiplex sale

+

Perimeter:

Italy: more than 10k owned towers

Brazil: more than 7k owned towers

No active network component

Perimeter:

TI Media Broadcasting:assignee of 3 MUX - 65.4 Mbps capacityDTT platform (812 sites, 95% of Italy’s population)

Gruppo Espresso - Rete A:assignee of 2 MUX - 47 Mbps capacityDTT platform (427sites, 90.9% of Italy’s population)

Page 41: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

40MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic Mobile Revenues Breakdown

total

3Q’12 3Q’13 YoYOrganic data,€mln, %YoY

wholesale(1)

Consumer+Business

services

outgoing voice

VAS

business received

handsets

9M YoY

1,584 1,368 -13.6% -16.0%

82 80 -2.8% -

1,502 1,288 -14.2% -16.7%

1,420 1,200 -15.5% -17.9%1,335 1,158 -13.2 % -12.7%

832 658 -20.9% -17.5%

503 500 -0.5% -4.8%

85 42 -51.1% -64.4%

82 88 +7.8% +1.4%

business generated(2)

(1) Including Visitors (2) Total Retail Service Revenues net of Incoming

Page 42: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

41MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Domestic Fixed Revenues Breakdown

total

3Q’12 3Q’13 YoYOrganic data,€mln, %YoY

Sparkle group

Core service

voice & access

internet

business data

national wholesale

other & subs

products

eliminations

9M YoY

3,132 2,898 -7.5% -7.8%

337 339 +0.6% -10.4%

2,789 2,557 -8.3% -7.5%

1,306 1,178 -9.8% -8.9%

396 401 +1.2% +1.4%

281 279 -0.7% -3.1%

744 650 -12.6% -10.8%

62 49 n.m. n.m.

62 49 -20.1% -15.8%

(56) (47) n.m. n.m.

Page 43: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

42MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

-490

-207

-

-100

-27

-136

-20

-283

Efficiency

Abs’13 vs ‘12

Total Cash Cost

9M‘13

-446

2.022Total Capex +40

1.794

809

-114

1.995

+17

-108

+33

6.087Total Opex* -618

1.087

-446

-

-446

-

-

-

-

-446

ITX

+358

+247

-

- 14

+44

+ 28

+53

+111

Vol.

Driven

Industrial

Personnel

Mktg &Sales

ITX

G&A &Other **

-578

402

EfficiencyVolume Driven

- 4468.687

-578

-490

Intercon-nection

9M’12 9M’13

8.109

Handsets:- 29

+358

9M’12 9M’13

8.109

76% of FY13 Target

90% of FY13 Target

82 % of FY13 Target

64.8%67.2%

+ 2.4 p.p.

**Includes Other Operating cost/Income and Capitalized Costs* Costs related to credit management are reclassified from G&A & Other to Mktg & Sales

Progress on Domestic Efficiency Ytd ‘13 - BreakdownEuro mln, Organic Data, %

Cash Cost

Cash Cost on Revenues

Target FY : - 601

Delta Cash Cost 9M’13 vs FY ‘12

Page 44: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

43MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

+29,0%

+5,0%

9M'1

39M

'13

-21,0%

-12,0%

Customer Care: operating KPI’s 2013m

arke

t dyn

amic

sca

ring

prod

uctio

nca

paci

tycr

edit

prod

uctio

n ca

paci

ty

Front End (call)

Back Office (items)

Front End (call)

Back Office (items)

Head

coun

t-4%

9M’12 9M’13

46

45

flat

11 1110.872 10.326

9M'12 9M'13

-546

«make» growth«buy» reduction «in-house» incidence

46% 51%

9M'12 9M'13

41% 53%

9M'12 9M'13

Contribution CS on selling activities

58%10%

50% 23%73% 88%

Access MNP BB ULL SI Contents

64%8% 48% 16%

Access MNP BB ULLCons

umer

Ente

rpris

e

Annual managed issue

Consumer: 7 mln

Enterpise: 2.8 mln

Solecit80%

cred

it qu

ality

(CSI

cus

tom

erca

re) 7,18 7,32

7,68

6,57 6,67

7,10

1Q'12 4Q'12 3Q'13

Consumer Enterprise

7,84 7,89 7,99

6,7 6,9 7,19

1Q'12 4Q'12 3Q'13

Consumer Enterprise

fixed

mob

ile

FTE

Page 45: Telecom Italia Group - Gruppo TIM · 2021. 6. 20. · MARCO PATUANO – PIERGIORGIO PELUSO 6 TELECOM ITALIA GROUP TI Investor Meetings, Nov. 11-15 2013 Domestic Mobile KPIs Total

44MARCO PATUANO – PIERGIORGIO PELUSO

TELECOM ITALIA GROUPTI Investor Meetings, Nov. 11-15 2013

Corporate Governance principles

Code of EthicsEthical conduct in doing business is a fundamental condition for the success of the Group

Transparency in decision making

process

The Board of Directors has an active role both in the strategic guidance of the Company and in management control

Role of the Board

of Directors

Effectiveness of the internal

control systemThe internal control system is a process made up of organizational rules, procedures and structures

The values of substantial and procedural fairness, transparency and accountability are considered fundamental to the business activities of Telecom

The Code of Ethics is the apex of the entire corporate governance system; it is our charter of values, and provides the body of principles serving to ensure an ethically-oriented conduct of business. Codes, principles and procedures characterize the activity of all the organizational and operational components

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Telecom Italia BoD: composition as of November 2013

Code of Self-Discipline

• Directors appointed by TEF committed not to participate in discussion/voting on Brazilian and Argentine telecommunications markets

Note: After Mr. Franco Bernabè’s resignation, a new President needs to be appointed. Until then, his duties are carried out by Mr. Aldo Minucci

Aldo Minucci Deputy Chairman

Marco Patuano CEO

Cesar Alierta Director (appointed by Telefonica)

Julio Linares Lopez Director (appointed by Telefonica)

Gabriele Galateri di Genola Director (appointed by Italian Telco Shareholders)

Gaetano Miccichè Director (appointed by Italian Telco Shareholders)

Renato Pagliaro Director (appointed by Italian Telco Shareholders)

Tarak Ben Ammar Director (appointed by Italian Telco Shareholders)

Luigi Zingales Director (independent, appointed by Assogestioni)

Lucia Calvosa Director (independent, appointed by Assogestioni)

Massimo Egidi Director (independent, appointed by Assogestioni)

Jean Paul Fitoussi Director (independent, appointed by Telco)

Mauro Sentinelli Director (independent, appointed by Telco)

Angelo Provasoli Director (independent, appointed by Telco)

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Governance: Board of Directors and CommittesBoard of directors: 14 Board members, out of which 13 non executive directors (6 independent)

• 4 non executive, all independentControl and Risk Committee

• 1 executive

• 4 non executive, out of which 1 independentExecutive Committee

• 3 non executive, out of which 2 independentNomination and Remuneration Committee

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AGM /EGM 20th of December

Telecom Italia received a request from the shareholder Findim Group S.A. (owner of 671,431,444 ordinary shares, corresponding to 5.004% of the voting capital of the Company) to call the ordinary Shareholders' Meeting in order to discuss and resolve upon the following agenda:

removal from office of the majority of the Directors presently in charge (that are those at the time presented by Telco S.p.A. or co-opted later

consequent renewal of the entire BoD, after determining the number of members of the Board, as a result of the majority of the seats becoming vacant pursuant to Article 9.10 of the Company Bylaws

9.10 Should a majority of the seats on the Board of Directors become vacant for any cause or reason, the remaining directors shall be deemed to have resigned and they shall cease to hold office from the time the Board of Directors has been reconstituted by persons appointed by the Shareholders’ Meeting

• related and consequent resolutions

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AGM /EGM 20th of December

The Meeting of the Ordinary Shareholders of Telecom Italia S.p.A. has been called to meet at 11.00 am on 20 December 2013 (in a single call) in Rozzano (Milan) at Viale Toscana 3, to discuss and resolve on the following

AGENDA

Ordinary session

1. Proposal of the shareholder Findim Group S.A. to remove from office the Directors Aldo Minucci, Marco Patuano, Cesar Alierta Isuel, Tarak Ben Ammar, Lucia Calvosa, Massimo Egidi, Jean Paul Fitoussi, Gabriele Galateri, Julio Linares Lopez, Gaetano Miccichè, Renato Pagliaro, Mauro Sentinelli, Angelo Provasoli

2. In the case of approval of the proposal for removal specified in item 1 – Appointment of the Board of Directors – related and consequent resolutions

3. In the case of non-approval of the proposal for removal specified in item 1 – Appointment of two Directors, to supplement the Board of Directors in office

Extraordinary session

1. Elimination of the nominal value of the ordinary shares and savings shares. Amendment to the Company’s Bylaws - related and consequent resolutions

2. Increase in share capital and disapplication of preferential subscription rights through the issue of ordinary shares servicing conversion of bonds issued by the subsidiary Telecom Italia Finance S.A. for an overall amount of EUR 1.3 billion - related and consequent resolutions

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Back up

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Abstract from article 9 of Telecom Italia’s Bylaws …BoD consists of not less than 7 and not more than 19 members…The AGM establish the number of members of the BoD, which shall remain unchanged until a different number is established

The BoD shall be appointed, in accordance with the applicable laws and regulations, on the basis of slates presented by the shareholders or by the outgoing BoD

Slates may be submitted only by shareholders who alone or together with other shareholders hold a total number of shares representing at least 0.5% (or such other amount established by Consob regulations) of the share capital entitled to vote at the Ordinary Shareholders’ Meeting

The Board of Directors shall be elected as specified below: four-fifths of the Directors to be elected shall be chosen from the slate that obtains majority of the votes (Majority Slate) in the order they are listed on the slate; in the event of a fractional number, it shall be rounded down to the nearest whole number; without prejudice to compliance with the applicable laws and regulations concerning the limits to the link with the Majority Slate the remaining directors shall be taken from the other slates; to that end, the votes obtained by the various slates shall be divided successively by whole numbers from one up to the number of directors to be chosen. The quotients thus obtained shall be assignedto the candidates on each slate in the order specified thereon. On the basis of the quotients assigned, the candidates on the various slates shall be arranged in a single decreasing ranking. Those who have obtained the highest quotients shall be elected

If more than one candidate obtains the same quotient, the candidate from the slate that has not yet elected any director or that has elected the smallest number of directors shall be electedIf none of such slates has yet elected a director or all of them have elected the same number of directors, the candidate from the slate that obtained the largest number of votes shall be elected. If the different slates have received the same number of votes and their candidates have been assigned the same quotients, a new vote shall be held by the entire Shareholders’ Meeting and the candidate obtaining the simple majority of the votes shall be elected

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Telecom Italia BoD: 6 Indipendent members1 – Lucia Calvosa (Member of the Internal control and governance committee)

She was born on 26 June 1961 in Rome and is a full professor of commercial law in the Faculty of Economics of PisaUniversity. After graduating in the 1982/83 academic year, obtaining a first class degree in law from Pisa, she hasremained at this University throughout her academic career. After obtaining a permanent position as a researcher, shequalified as an associate professor in 1998, and as a full professor in 2000. In the Faculty of Economics at Pisa, inaddition to teaching Commercial Law and Bankruptcy Law in the Faculty of Economics, she also taught Private Law andBanking Law for some years.

She was appointed to Chair the degree course in Economics and Commerce and served two terms of office, Chairs the Scientific TeachingCommittee of her regional professional association of chartered accountants (Associazione Ordine Dottori Commercialisti dell’Alto Tirreno) and isa member of the Board of academic tutors for postgraduate research in Italian and international commercial law at Cattolica University in Milan.She has for many years undertaken research and studies at the Institut für ausländisches und internationales Privat- und Wirtschaftsrecht of theUniversity of Heidelberg. She has attended many Italian and international Conferences as speaker and participant. In addition to a significantnumber of articles in major legal journals, she has published three monographs, entitled: La clausola di riscatto nella società per azioni. She hasbeen asked to collaborate in the most widely used and accredited manuals of commercial disciplines currently in circulation.She has also collaborated in numerous commentaries, with contributions to several articles on the legislative decree on the reform of companylaw, and comments on some articles of post-reform bankruptcy law. She has been asked to collaborate in the most widely used and accreditedmanuals of commercial disciplines currently in circulation. In 2005 she was awarded the Ordine del Cherubino, the highest academic honourbestowed by the University of Pisa. Since 2005 she has been a member of the Board of Directors of the Fondazione Teatro di Pisa, and of the BoDof the Fondazione Arpa. Since 2009 she has been a member of the BoD of the Pisa Chamber of Commerce. In 2008 she was appointed a memberof the Fondazione Cassa di Risparmio di San Minato and of the Fondazione Cassa di Risparmio di Pisa. From June 2008 to April 2011 she wasChairman of the Cassa di Risparmio di San Miniato S.p.A., a publicly-owned bank with 88 branches distributed essentially throughout Tuscany. Inthis capacity she also held other offices, such as, for example, membership of the national committee of banks and served on the board of theItalian banking association, ABI (Associazione Bancaria Italiana). In February 2010 she was awarded a Unesco metal for having contributed, withthe publication of Monumenta, to highlighting and raising awareness of an important episode in Italian artistic culture in the spirit of Unesco.*

* This is an abstract of the curriculum

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Telecom Italia BoD: 6 Indipendent members2 – Massimo Egidi (Member of theAppointment and remuneration committee)

He was born in Turin on December 1, 1942. He is a professor of Economics at the LUISS Guido Carli University in Romeof which he has been the Rector since 2005. His university career took place in Turin, at the Polytechnic and then at theUniversity's Faculty of Political Sciences (1965-86), then in Trento (from 1987 to 2004) and finally in Rome (2005 todate). He was the Rector of the University of Trento, from 1996 to 2004. He is currently Chairman of the Bruno KesslerFoundation of Trento.He participated in the activities of the European University Association (EUA), which performs a leader role in the

creation of a European space for research and training. He was the representative of the conference of Italian rectors in the EUA, authorized tospeak on issues of university governance, the relationship between industry and research, technology transfer, and research and innovationpolicies. Following his participation in the European debate on the reform of the university system (“Bologna process”) he is the author ofpublications in the field of Higher Education policies. He is also a member of the Università Italo Francese and is a founding member of theUniversità Italo Tedesca, of which he is currently the Chairman pro tempore.As far as the academic activities are concerned, he was a visiting fellow at the Washington University of St. Louis (1975), visiting Professor at theCenter for Research on Management at the Graduate Business School, University of California at Berkeley (1993); visiting scholar at the IIASA,Laxenburg – Austria (1994), at Stanford University (2003) and at the Santa Fe Institute and more recently in Paris at the Ecole Politecnique, theEcole Normale Superieure, and the Collège de France. He has been an invited speaker at over one hundred conferences and seminars in Europeand the United States. He is the author of over 50 scientific publications on topics such as behavioural economics, theory of organisation andorganisational learning, and theory of decisions, under the umbrella of the scientific approach developed by Herbert Simon (Nobel prize 1980)from the 1950s onwards, which today is summarised as the “bounded rationality” approach. A parallel line is represented by the collaborationwith Reinhardt Selten (Nobel prize 1994), again on themes of bounded rationality and by the research carried out in recent years in the area ofBehavioral Economics. He is co-chairman with Jean Paul Fitoussi of the Herbert Simon Society and director, with Axel Leijonhufvud, of theLaboratory of Experimental and Computational Economics (CEEL, Trento). He is also a member of some scientific and academic committees,including the Scientific Committee of ESNIE – European School on New Institutional Economics, the Université de Paris X, of the Doctorate inEconomics at Sciences Po (Paris). He is associate editor of a number of Italian and foreign journals, including Industrial and Corporate Change,and Mind and Society. He was responsible for the National Research Programme in the sector of Economics and Social Sciences 2009-13.He is a member by right of the Scientific Committee of Confindustria.

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Telecom Italia BoD: 6 Indipendent members3 – Jean Paul Fitoussi (Member of the Appointment and remuneration committee Member ofthe Internal control and governance committee)

Jean-Paul Fitoussi was born in La Goulette (Tunisia) on August 19, 1942.Mr. Fitoussi has been a Director of Telecom Italia since May 6, 2004. Mr. Fitoussi is Professor of Economics at theInstitut d'Études Politiques in Paris, where has been teaching since 1982 and whose Scientific Committee he nowchairs. He is currently Chairman of the Observatoire Français des Conjonctures Economiques (OFCE), an economicresearch and forecasting institute.

Mr. Fitoussi graduated cum laude in Law and Economics from the University of Strasbourg with a thesis on inflation, equilibrium andunemployment. He began his academic career as contract professor at the University of Strasbourg. Between 1979 and 1983 he taught at theEuropean Institute in Florence, and in 1984 he was visiting professor at the University of California, Los Angeles. Since 1998 he has been amember of the board of the École Normale Supérieure. In 1997 he became a member of the Prime Minister's Council for Economic Analysis. In1996 he was appointed member of the Commission Économique de la Nation. He has been secretary of the International Economic Associationsince 1984 and since 2000 he holds the position of Expert for the Economic and Monetary Committee of the European Parliament. Between 1990and 1993 he was Chairman of the Economic Council of the European Bank for Reconstruction and Development. In the field of publishing, Mr.Fitoussi is managing editor of the Revue et Lettre de l'OFCE and member of the Editorial Board of Labour and The International Journal ofDevelopment Planning Literature, member of the Scientific Committees of the International Labour Review, and Internationale Critique. Hehaswritten regularly for French and foreign newspapers, and is leader writer for La Repubblica and Le Monde. In the field of research, Mr. Fitoussihas concentrated on inflation theory, unemployment, foreign trade and the role of macroeconomic policy. As Chairman of the OFCE and founder ofits International Economic Policy Group (of which he is a member), he has made numerous contributions to the current economic policy debate,particularly on the issues of economic integration and transition. Mr. Fitoussi has received the Association Français de Sciences Économiques(French Association for Economic Sciences) Award, and the Rossi Award from the Académie des Sciences Morales et Politiques (Academy of Moraland Political Sciences). He has been awarded various honours including the Honorary Deanship of the Faculty of Economics in Strasbourg, HonorisCausa degree at the Buenos Aires University, and in his own country the decorations of Chevalier de l'Ordre National du Mérite (Knight of theNational Order of Merit) and Chevalier de la Legion d'Honneur (Knight of the Legion of Honour).

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Telecom Italia BoD: 6 Indipendent members

from Kellogg University (Chicago, USA). In 1974 he joined SIP (now Telecom Italia). In 1980 he became member of the IEC (InternationalElectrotechnical Commission) and of the CEPT (Conference Europeenne des Postes et Telecommunications). In 1983 he became founder memberof Global System for Mobile Communication (GSM) and Chairman of the sub-Committee for the choice of the GSM system.In 1991 he became Director of Marketing and Planning in the Mobile Division of SIP (now Telecom Italia).In 1992 he was appointed Chairman of ETNO (European Telecommunications Network Operators) for the mobile systems.In 1994 he was appointed Deputy Managing Director of Telecom Italia's Mobile Division. In 1996 he designed and launched the prepaid "TIMcard"service for which he received the Outstanding Marketing Award from the GSM MoU Association.In May 1997 he left TIM for an experience in the U.S. and in July 1999 he returned to TIM as Group Managing Director.In January 2000 he received the 1999 Man of the Year Marketing Award. In February 2002 he received the "Roll of Honour for LifetimeAchievement Award" from the GSM Association. In April 2002 he was appointed member of the TIM Board of Directors. In February 2003 he waselected Deputy Chairman of the GSM Association. In December 2004 and 2005 he was re-elected Deputy Chairman of the GSM Association for theperiod 2005-2006 and 2006-2008. In January 2005 he stepped down as Managing Director of TIM and left the Telecom Italia Group. In 2008 hebecame Affiliate Member of the University of California (UCLA), Los Angeles, and was appointed member of Board of GSMA Ltd, the industrial armof the GSM Association. He was awarded by the Presidency of the Italian Republic: 1999 Cavaliere della Repubblica; 2002 Commendatore dellaRepubblica; 2006 Grand'Ufficiale della Repubblica. He is currently member of the Board of GSMA Ltd and Chairman of the Board of Enertel Servizi srl.

4 – Mauro Sentinelli (Member of the Executive Committee; Member of the Internal controland governance committee)

Mauro Sentinelli was born in Rome (Italy) in 1947.He was confirmed in the position of member of the Board of Directors during the Shareholders’meeting of 12th April 2011. He had already been part of the Telecom Italia Board of Directors from 2010 until 2011.Degree in Electronic Engineering – Rome University (1st Class Hons) Master's Degree specializing inTelecommunications – Turin Polytechnic (1st Class Hons); MBA CEDEP-INSEAD (Fontainebleau, France) Short MBA

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McCormack Professor of Entrepreneurship and Finance.In the academic year 2005-2006 he held the prestigious Taussig Research Professorship at Harvard University.From 1994 he is Associate at the National Bureau of Economic Research (NBER), from 1997 he is member of the Center for Economic PolicyResearch (CEPR), from 2002 he is member of the European Corporate Governance Institute, from 2005 he is Director of the American FinanceAssociation, Member of the Bruegel Scientific Council and from 2006 he is Member of the Committee on Capital Market Regulation.In his career he has received various prizes and he has had many affiliations, among which in 2003 he won the Bernacer Prize for the bestEuropean young financial economist and in latest two academic years he has obtained the research finance from the Templeton Foundation.His research interests span from corporate governance to financial development, from political economy to the economic effects of culture. Hehas published extensively in the major economics and financial journals.He has written a great deal of publications and he is leader writer for L'Espresso and Il Sole 24 Ore.

5 – Luigi Zingales (Member of the Appointment and remuneration committee)

Luigi Zingales was born in Padua on February 8, 1963.Mr. Zingales has been a Director of Telecom Italia since April 16, 2007.After achieving a Degree in Economic and Social Studies at Bocconi University, he earned a Doctorate in Economics in1992 at the Massachusetts Institute of Technology (MIT) in Boston.In the same year he began to work at the Graduate School of Business of the University of Chicago as AssistantLecturer and subsequently an Associate Professor and full Professor of Finance. Since 2006 he has been the Robert C.

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Telecom Italia BoD: 6 Indipendent members6 – Angelo Provasoli

Born in Milan on June 7th 1942, degree in Business Administration granted by the Università Commerciale Luigi Bocconi. Final grade: 110 / 110 summa cum laude.In 1967 he joined the faculty of Business Administration at the Università L. Bocconi as Assistant Professor. In 1976 he was appointed full Professor of Business Administration. He taught at the Università degli Studi of Catania and at the Università degli Studi of Bergamo. Since 1983 he has been full Professor of Accounting at the Università L. Bocconi, Milan.He is Professor Emeritus at Università L. Bocconi. He has been Rector of Università L. Bocconi from 2004 to 2008.He is currently Chairman of the Board of Directors of RCS Media Group, Member of the Board of Directors of Bracco S.p.A. and Chairman of the Board of Statutory Auditors of Cassa Depositi e Prestiti and of Fondo Strategico Italiano. He has been President of the Board of Statutory Auditors of Bank of Italy, member of the Supervisory Board of EFRAG and Chairman of the Executive Committee of OIC - Organismo Italiano di Contabilità -, the Italian Accounting Standard Setter. He is Certified Public Accountant and member of the Italian Business Administration Society.He has been awarded with the Gold Medal of the City of Milan and with the Order of Merit of the Italian Republic.He is author of several publications on accounting and business administration.