TELE-LAW SCHEME THROUGH COMMON SERVICES CENTRES · Monthly Progress Report, December: 2019 Submitted to Department of Justice, Ministry of Law and Justice, Government of India Prepared

Progress Report -2019: Tele-Law Scheme

CSC e-Governance Services India Limited 1 | P a g e

TELE-LAW SCHEME THROUGH COMMON SERVICES

CENTRES

Monthly Progress Report, December: 2019

Submitted to

Department of Justice, Ministry of Law and Justice, Government of India

Prepared by

CSC e-Governance Services India Limited 3rd Floor, Electronics Niketan,

6 CGO Complex Lodhi Road, New Delhi – 110070



Contents

Sr.no Page no

1. The Tele-Law Scheme 4

2. Service 4

3. Process 5

4. Scheme Coverage 5

5. Diagrammatic representation of PLVs

and Panel Lawyers

7

6. Project progress 10

7. Training of Trainers 14

8. State-level training 17

9. From the field 18

10. Annexure 23

Figures and Tables

Figure 1.Implementation process .................................................................................................................................................... 5

Figure 2. States and the number of CSC identified under NEJK project .......................................................................... 6

Figure 3.CSC covered in Bihar & Uttar Pradesh ......................................................................................................................... 7

Figure 4.Gender composition of PLVs from NEJK and Bihar & Uttar Pradesh project ............................................. 7

Figure 5.Education details NEJK and Bihar and Uttar Project ............................................................................................ 8

Figure 6.Aspirational district gender composition .................................................................................................................. 8

Figure 7. Aspirational districts educational qualification of PLVs .................................................................................... 8

Figure 8. Total no. of Panel Lawyers on-boarded in Tele-Law Portal.............................................................................. 9

Figure 9. Gender composition of Panel Lawyers ....................................................................................................................... 9

Figure 10. Year of experience of panel Lawyers (Only CSC SPV) ....................................................................................... 9

Figure 11. Training of trainers at different Districts at different States via Video Conferancing mode....... 16

Figure 12. Workshops organized by State Resource person at District level ........................................................... 18

Table 1 Categories Covered ................................................................................................................................................................ 4

Table 2.Cases registered in Aspirational district project ................................................................................................... 13

Table 3.Advice Enabled ..................................................................................................................................................................... 13

Table 4.Cases resolved category wise ......................................................................................................................................... 14

Table 5. VLE & PLV master training ............................................................................................................................................. 16



Abbreviations

CSC Common Services Centres

DoJ Department of Justice GPs Gram Panchayats J&K Jammu and Kashmir LSA Legal Services Authorities

NALSA National Legal Services Authorities

SALSA State Legal Services Authorities

VC Video conferencing PLVs Para Legal Volunteers



1. The Tele-Law Scheme

Tele-Law scheme is an effort to make legal aid accessible to the marginalized communities and citizens residing in rural areas. The scheme envisages the use of communications and information technology for the delivery of legal information and advice. This is a medium of e-interaction between lawyers and citizens through video-conferencing or telephone/phone mode. The service seeks to provide legal assistance to citizens at their doorsteps through the infrastructure of CSC present at rural locations.

The concept of Tele-Law is to facilitate the delivery of legal advice through a panel of lawyers stationed across India at CSC office and at State Legal Services Authorities.

To fulfill this CSC SPV collaborated with the Department of Justice to implement Tele-Law service through CSCs across India under different projects:

For North-Eastern states and Jammu & Kashmir under Access to Justice (NEJK project) in partnership with CSC SPV and Department of Justice, GoI

For Bihar and Uttar Pradesh are rolled out in partnership with CSC SPV, NALSA, and Department of Justice (DoJ), GoI.

Under 100 days program, the program is extended to 115 aspirational districts from 28 states. The project is rolled out through the partnership with CSC SPV and the Department of Justice (DoJ), GoI.

2. Service

To avail the service under Tele-law the rural citizens have to pay ₹. 30/-. However, if the citizen is from a marginalized category (falling under Section 12 of LSA Act, 1987) free legal consultancy is provided. Details of the marginalized category are: Sl.No Categories of Marginalized persons

(Section 12 of the Legal Services Authorities Act 1987)

Fees for Tele Law Service

Documents to be brought to CSC for Registration

1 Women Nil Nil

2 Children( Below 18 years of age) Nil Nil

3 SC / ST Nil Caste Certificate

4 Victims of Trafficking Nil Self- Declaration /Copy of Police FIR /Affidavit

5 Mentally Ill and Differently abled Nil Disability Certificate

6 Victims of Natural Disaster/Ethnic Violence Nil District

7 Workers in the unorganized sector Nil Job Card / MGNREGA Card

8 People with low-income groups (Income as specified by State)

Nil BPL Card /Income Certificate

9 Under trials /In custody Nil Any relevant Case document

10 Persons other than those mentioned above ₹.30/- Aadhar Card / Any ID proof

Table 1 Categories Covered



3. Process

The service enables rural citizens to seek legal advice and counseling from lawyers available through video conferencing (VC) or telephone/phone facilities.

For North-Eastern states, Jammu & Kashmir States and Aspirational Districts the panel lawyers are provided through CSC.

While for the state of Bihar and Uttar Pradesh the panel lawyers are made available via the National Legal Services Authority (NALSA) at the state capitals.

4. Scheme Coverage

The project envisages connecting rural citizens with lawyers at Common Services Centres (CSCs) through video conferencing facilities stationed at identified Gram Panchayat of across India. Para Legal Volunteers (PLVs)

PLV is the first point of contact for any citizens/applicant who requires legal advice/consultancy. They are associated with CSCs of the locality. The PLVs associated are identified by CSCs/VLEs of the locality. The eligibility criteria of PLVs are below: 1. Candidates must be 10th passed. 2. Candidates must be from the same panchayat. 3. They should know the local language and have good communication skills. 4. They should not be directly related to VLE.

Figure 1.Implementation process



5. Preference is given to women. 6. Preference to be given to students who have undergone training under CSC projects. 7. Preference to be given to those who have worked in groups like SHGs/SMC etc. Roles and responsibility 1. Identify different platforms at the village to dissimilate information about the scheme

e.g. Anganwadi meetings, market, etc.

2. Tell citizens about the benefits of consultation through video conferencing, phone call

and instant phone call provision.

3. Identification of citizens /cases for legal advice.

4. Listen carefully to the problems/grievances of citizens.

5. Convince citizens about the confidentiality of their grievances.

6. Should fill the requisite database of the legal advice seeker referred for advice to the

Panel Lawyer (through the mobile application, optional)

7. Facilitate teleconsultation with the lawyer through video conferencing/phone call at

CSC.

8. Should be active and keep track of progress and updates of the applicant’s case/grievance

and maintain its record.

9. Should maintain confidentiality and not disclose any data/ information without

permission.

a. For North-Eastern states and Union Territory of Jammu & Kashmir under Access to

Justice (NEJK project).

For the states of North East and Union Territory of Jammu & Kashmir, the project was started as a pilot on 31st April 2017 with an extension till 31st March 2020. Under this project, a total of 800 CSCs are covered. The PLVs and the Panel Lawyers are appointed by CSC SPV in collaboration with DoJ.

Figure 2. States and the number of CSC identified under NEJK project

450

29

42

12

19

48

40

10

150

Assam

Arunachal Pradesh

Meghalaya

Mizoram

Manipur

Nagaland

Tripura

Sikkim

Jammu & Kashmir



b. Uttar Pradesh and Bihar project

The project was launched in Lucknow, Uttar Pradesh on 10th June 2019 further the

project is extended till 31st March 2020.

The project covers a total of 1000 CSCs from Bihar (i.e. 500) and Uttar Pradesh (i.e. 500).

Under the project, the panel lawyers and PLVs are made available via the National Legal

Services Authority (NALSA).

Sr.no States CSC Covered

1 Bihar 500

2 Uttar Pradesh 500

Figure 3.CSC covered in Bihar & Uttar Pradesh

c. Aspirational district project

Keeping in view the learning from pilot, the project is now extended to cover all the 115 aspirational districts from 28 states through 28060 CSCs.

Under the project, PLVs and the Panel Lawyers are to be appointed by CSC SPV in collaboration with DoJ.

The aspirational district scheme was approved on 1st September 2019.

Details of States, district and CSC covered are mentioned in Annexure 1.

5. Diagrammatic representation of PLVs and Panel Lawyers

Para Legal Volunteers

Gender composition

Overall data from NEJK and Uttar Pradesh, Bihar shows that the majority of the PLVs are male

.i.e. 70 percent while only 30 percent are female PLVs associated with the project.

Male54%

Female46%

Bihar

Male54%

Female

46%

Uttar Pradesh

Male70%

Female30%

NEJK

Figure 4.Gender composition of PLVs from NEJK and Bihar & Uttar Pradesh project



Educational details

The overall all data suggest that majority i.e. 37 percent of the PLVs are graduate, 12th pass or

intermediate pass i.e. 33 percent followed by 10th pass or metric pass i.e. 30 percent

Aspirational District project

PLV Gender composition

The overall data suggest that the maximum of the PLVs

identified from the aspirational districts are male i.e.

22281. While only 20 percent i.e. 5486 are female PLVs. (PLV data from Jammu & Kashmir is not included).

Educational qualification

In terms of educational qualification maximum of the PLVs i.e. 47 percent are 10th pass or

matriculate followed by 12th pass or intermediate i.e. 39 percent followed by graduates i.e. 12

percent and postgraduates i.e. 2 percent.

10th pass31%

12th pass33%

Graduate

36%

NEJK

10th31%

12th31%

Graduation

38%

Uttar Pardesh

10th29%

12th34%

Graduation37%

Bihar

Male80%

Female20%

10th42%

12th43%

Graduate

13%

Post Graduat

e2%

Male

10th69%

12th24%

Graduate6%

Post Graduate

1%

Female

Figure 5.Education details NEJK and Bihar and Uttar Project

Figure 6.Aspirational district gender composition

Figure 7. Aspirational districts educational qualification of PLVs



Composition of Panel Lawyers on-boarded

Figure 8. Total no. of Panel Lawyers on-boarded in Tele-Law Portal

Description

1. A total of 46 panel Lawyers are on-boarded.

2. For NEJK Project there are 8 Panel Lawyers assigned and are identified by CSC

SPV in partnership with DoJ stationed at respective states.

3. For Bihar & UP Project the Panel Lawyers are identified by NALSA stationed at

state SLSA offices.

4. CSC SPV has 3 Panel Lawyers stationed at CSC head and state offices.

5. A total of 12 Panel Lawyers are assigned for the Aspirational District project and

are identified by CSC SPV in partnership with DoJ stationed at respective states.

6. The highest number of Panel Lawyers are present in Bihar i.e. 14 followed by

Uttar Pradesh i.e. 9.

7. Out of the total 46 panel lawyers, 37 percent i.e. 17 panel lawyers are female and

63 percent i.e. 29 male.

21 1 1 1

2

14

10

21 1 1 1 1 1 1 1 1 1 1 10

2468

10121416

Male63%

Female37% 22%

26%35%

17%0-2 y

3-5 y

6-8 y

8 & above

Figure 9. Gender composition of Panel Lawyers Figure 10. Year of experience of panel Lawyers (Only CSC SPV)



8. Union Territory of Jammu & Kashmir and state of Assam has two Panel Lawyers.

Out of which one Panel Lawyer from UT of Jammu & Kashmir is female.

9. Figure 6. Shows the total number of experience of each Panel Lawyers

associated with CSC SPV.

a. About 35 percent of the Panel Lawyers i.e. 8 have experience between 6 to 8

years.

b. 26 percent i.e. 6 of them have experience between 3-5 years.

c. While 17 percent i.e. 4 of them have experience for 8 and above years.

6. Project progress: December

Presently, a total of cases are 152,135 registered, out of which 140,424 cases have received legal advice. The project-wise status is below:

a. For NEJK and Bihar and Uttar Pradesh Project

Registered cases

State Female Male Gen OBC SC ST Total

NE JK Project

Arunachal Pradesh 848 706 431 46 69 1008 1554

Assam 16377 17637 24484 6607 1429 1494 34014

Jammu & Kashmir 8890 24245 25446 2492 3269 1928 33135

Manipur 32 37 17 32 16 4 69

Meghalaya 4138 5593 665 36 134 8896 9731

Mizoram 8 29 2 0 0 35 37

Nagaland 1807 2336 294 80 49 3720 4143

Sikkim 13 14 14 1 3 9 27

Tripura 2090 1784 1449 855 791 779 3874

Sub-total 34203 52381 52802 10149 5760 17873 86584

Bihar & UP Project

Bihar 4647 5161 2195 5598 1723 292 9808

Uttar Pradesh 3906 10741 3527 7932 2938 249 14646

Sub-total 8553 15902 5722 13530 4661 541 24454

Total 42756 68283 58524 23679 10421 18414 111038

Advice enabled

State Female Male Gen OBC SC ST Total

NE JK Project

Arunachal Pradesh 846 702 429 46 69 1004 1548

Assam 15497 17120 23173 6550 1406 1488 32617



Jammu & Kashmir 8716 23964 25117 2480 3167 1916 32680

Manipur 32 37 17 32 16 4 69

Meghalaya 3303 4638 532 33 102 7274 7941

Mizoram 8 29 2 0 0 35 37

Nagaland 1807 2337 294 80 49 3721 4144

Sikkim 13 13 13 1 3 9 26

Tripura 2090 1784 1449 855 791 779 3874

Sub-total 32312 50624 51026 10077 5603 16230 82936

Bihar & UP Project

Bihar 4553 5133 2150 5543 1720 273 9686

Uttar Pradesh 3906 10382 3498 7704 2847 239 14288

Sub-total 8459 15515 5648 13247 4567 512 23974

Total 40771 66139 56674 23324 10170 16742 106910

Case Category resolved

Case Category No. Of cases

Accidental compensation Case 365

Child Labour/ Bonded Labour, Right to Education. 722

Civil Suit 3927

Consumer dispute 1611

Corporate matter 56

Criminal Matters- Arrest, F.I.R, Bail. 9976

Delay or rejection in providing basic services matters 1382

Dowry, Family dispute, Talak, Protection of Women Against Domestic Violence. 2607

Equal Pay for Equal Work, Minimum wages. 482

Family, matrimonial, succession matters 3189

Land acquisition issues 918

Land Disputes, Tenancy and Lease, Property, and Inheritance rights. 5238

Maternity Benefits, Medical termination of Pregnancy, Prevention of misuse of Pre- and Post Natal. 77

Negligence matters 329

Others 67730

Prevention of Atrocities Against Scheduled Caste and Scheduled Tribes. 53

Prohibition of Child Marriage. 245

Property dispute 2715

Protection of Children from Sexual Offences. 77

RTI 3375

Service matter 647

Sexual Harassment of Women at Workplace (Prevention & Prohibition). 92

Tenancy and lease-related matter 581

Women, Children and Senior Citizens Maintenance. 561

Words, acts, gestures intended to insult the modesty of women, indecent representation of women. 85

Total 107040



Marginalised Category of Cases

Marginalised Category No. Of cases

Children (Below 18 years of age) 333

Mentally ill and Differently abled 120

People with low-income groups(Income as specified by State) 3775

SC/ST 18081

Under trials/In custody 131

Victims of Natural Disaster/Ethnic Violence 121

Victims of Trafficking 122

Women 42741

Workers in Unorganised Sector 1004

Not Applicable 44530

Total 110958

b. Aspirational Districts project

Registered cases

State District Female Male Gen OBC SC ST

Andhra Pradesh 3 0 0 0 0 0 0

Arunachal Pradesh

1 0 1 0 1 0 0

Assam 7 2254 3038 5061 144 78 9

Bihar 13 678 1804 970 1134 282 96

Chhattisgarh 10 5 13 5 9 1 3

Gujrat 2 39 221 23 29 14 194

Haryana 1 6 119 2 116 6 1

Himachal Pradesh 1 6 33 17 0 4 18

Jammu & Kashmir 2 9 11 20 0 0 0

Jharkhand 19 253 910 132 701 120 210

Karnataka 2 1 2 1 2 0 0

Kerala 1 12 31 25 15 2 1

Madhya Pradesh 8 20 70 6 70 8 6

Maharashtra 4 2 22 13 3 7 1

Manipur 1 0 0 0 0 0 0

Meghalaya 1 0 0 0 0 0 0

Mizoram 1 1 1 0 0 0 2

Nagaland 1 189 215 1 0 3 400

Odisha 8 553 2061 465 951 595 603

Punjab 2 2 1 3 0 0 0

Rajasthan 5 3 11 3 8 3 0

Sikkim 1 0 1 1 0 0 0

Tamil Nadu 2 19 40 16 11 32 0

Telangana 3 0 0 0 0 0 0



Tripura 1 1 13 2 4 2 6

Uttar Pradesh 8 249 950 381 568 219 31

Uttarakhand 2 3 21 11 3 10 0

West Bengal 5 10906 16296 16081 5622 4601 898

Total 115 15211 25885 23239 9391 5987 2479

Table 2.Cases registered in Aspirational district project

Advice enabled State District Female Male Gen OBC SC ST

Andhra Pradesh 3 0 0 0 0 0 0

Arunachal Pradesh

1 0 1 0 1 0 0

Assam 7 1880 2591 4269 132 65 5

Bihar 13 662 1735 931 1094 281 91

Chhattisgarh 10 5 12 5 8 1 3

Gujrat 2 27 127 16 20 11 107

Haryana 1 5 106 2 102 6 1

Himachal Pradesh 1 5 30 14 0 4 17

Jammu & Kashmir 2 7 10 17 0 0 0

Jharkhand 19 203 805 110 609 107 182

Karnataka 2 1 1 1 1 0 0

Kerala 1 9 27 20 13 2 1

Madhya Pradesh 8 16 55 6 53 8 4

Maharashtra 4 1 15 9 1 5 1

Manipur 1 0 0 0 0 0 0

Meghalaya 1 0 0 0 0 0 0

Mizoram 1 1 1 0 0 0 2

Nagaland 1 189 215 1 0 3 400

Odisha 8 532 1959 450 898 569 574

Punjab 2 1 1 2 0 0 0

Rajasthan 5 3 9 3 6 3 0

Sikkim 1 0 0 0 0 0 0

Tamil Nadu 2 4 10 1 5 8 0

Telangana 3 0 0 0 0 0 0

Tripura 1 1 13 2 4 2 6

Uttar Pradesh 8 226 840 337 495 205 29

Uttarakhand 2 2 18 11 2 7 0

West Bengal 5 8339 12814 11695 4927 3756 775

Total 115 12119 21395 17902 8371 5043 2198

Table 3.Advice Enabled

Category of cases resolved

Case Category No. Of cases



Child Labour/ Bonded Labour, Right to Education. 78

Criminal Matters- Arrest, F.I.R, Bail. 1217

Dowry, Family dispute, Talak, Protection of Women Against Domestic Violence. 792

Equal Pay for Equal Work, Minimum wages. 81

Land Disputes, Tenancy and Lease, Property and Inheritance rights. 3611

Maternity Benefits, Medical termination of Pregnancy, Prevention of misuse of Pre- and Post Natal.

15

Others 27392

Prevention of Atrocities Against Scheduled Caste and Scheduled Tribes. 30

Prohibition of Child Marriage. 33

Protection of Children from Sexual Offences. 23

Sexual Harassment of Women at Workplace (Prevention & Prohibition). 39

Women, Children and Senior Citizens Maintenance. 177

Words, acts, gestures intended to insult the modesty of women, indecent representation of women.

26

Total 33514

Table 4.Cases resolved category wise

Marginalised Category of cases

Marginalised Category No. Of cases

Children (Below 18 years of age) 723

Mentally ill and Differently abled 149

Not Applicable 15768

People with low-income groups(Income as specified by State) 2309

SC/ST 4932

Under trials/In custody 88

Victims of Natural Disaster/Ethnic Violence 88

Victims of Trafficking 188

Women 15211

Workers in Unorganised Sector 1640

Total 41096

7. Training of Trainers

VLE and PLV training

To execute the program successfully in Aspirational Districts, training of trainers (ToT)

were organized. Both VLEs and PLVs were trained by officials of DoJ in collaboration

with CSC SPV officials. To reach out to a larger audience in rural locations the training

was conducted via video conferencing (VC) mode at the district NIC office. Below are the

details in chronological order:

Sr. State District No. Of No. Of Master No. Of Master Total master Date of



No. VLEs Trainer-VLEs Trainer-PLVs trainer training

1 Madhya Pradesh Barwani 363 4 4 8 03th Dec 2019

Madhya Pradesh Chhatarpur 558 7 7 14 03th Dec 2019

Madhya Pradesh Damoh 460 6 6 12 03th Dec 2019

Madhya Pradesh Guna 425 5 5 10 03th Dec 2019

Madhya Pradesh Khandwa 422 6 6 12 03th Dec 2019

Madhya Pradesh Rajgarh 622 6 6 12 03th Dec 2019

Madhya Pradesh Singrauli 316 6 6 12 03th Dec 2019

Madhya Pradesh Vidisha 578 7 7 14 03th Dec 2019

2 Odisha Rayagada 142 3 3 6 06th Dec 2019

Odisha Kalahandi 240 4 4 8 06th Dec 2019

Odisha Kandhamal 157 4 4 8 06th Dec 2019

Odisha Gajapati 153 4 4 8 06th Dec 2019

Odisha Dhenkanal 190 4 4 8 06th Dec 2019

Odisha Balangir 288 5 5 10 06th Dec 2019

Odisha Koraput 207 4 4 8 06th Dec 2019

Odisha Malkangiri 61 2 2 4 06th Dec 2019

3 Maharashtra Gadchiroli 456 6 6 12 06th Dec 2019

Maharashtra Osmanabad 426 7 7 14 06th Dec 2019

Maharashtra Washim 491 7 7 14 06th Dec 2019

Maharashtra Nandurbar 394 6 6 12 06th Dec 2019

4 Kerela Wayanad 23 2 2 4 10th Dec 2019

5 Tamil Nadu Ramanathapuram

292 5 5 10 10th Dec 2019

Tamil Nadu Virudhunagar

290 4 4 8 10th Dec 2019

6 Uttar Pradesh Bahraich 754 6 6 12 18th Dec 2019

Uttar Pradesh balrampur 687 6 6 12 18th Dec 2019

Uttar Pradesh Chandauli 445 5 5 10 18th Dec 2019

Uttar Pradesh Chitrakoot 335 4 4 8 18th Dec 2019

Uttar Pradesh Fatehpur 434 7 7 14 18th Dec 2019

Uttar Pradesh Shravasti 400 5 5 10 18th Dec 2019

Uttar Pradesh Siddharth nagar

1116 10 10 20 18th Dec 2019

Uttar Pradesh Sonbhadra 580 6 6 12 18th Dec 2019

7 Bihar Araria 218 4 4 8 19th Dec 2019

Bihar Aurangabad 205 3 3 6 19th Dec 2019

Bihar Banka 185 4 4 8 19th Dec 2019

Bihar Begusarai 220 4 4 8 19th Dec 2019

Bihar Gaya 332 5 5 10 19th Dec 2019

Bihar Jamui 153 4 4 8 19th Dec 2019

Bihar Katihar 237 5 5 10 19th Dec 2019

Bihar Khagaria 129 3 3 6 19th Dec 2019

Bihar Muzaffarpur 290 3 3 6 19th Dec 2019

Bihar Nawada 184 4 4 8 19th Dec 2019

Bihar Purnia 244 4 4 8 19th Dec 2019

Bihar Sheikhpura 54 3 3 6 19th Dec 2019

Bihar Sitamarhi 273 4 4 8 19th Dec 2019



8 Karnataka Raichur 180 4 4 8 20th Dec 2019

Karnataka Yadgir 123 4 4 8 20th Dec 2019

9 Andhra Pradesh Visakhapatanam

904 6 6 12 20th Dec 2019

Andhra Pradesh Vizianagaram 368 6 6 12 20th Dec 2019

Andhra Pradesh Y.S.R. 454 5 5 10 20th Dec 2019

10 Telengana Adilabad 243 4 4 8 20th Dec 2019

Telengana Khammam 427 5 5 10 20th Dec 2019

Telengana Warangal 374 5 5 10 20th Dec 2019

Table 5. VLE & PLV master training

Figure 11. Training of trainers at different Districts at different States via Video Conferancing mode



8. State-level training

CSC SPV Tele-Law coordinators organized training programs for VLEs and PLVs of their

respective stated during the month of December 2019. During these training the details of

the project, roles and responsibilities, the process of cases registration were discussed in the

detail:

Sl.no States Date Districts No.of Participants

1 Uttarakhand 05-12-2019 Udhamsingh Nagar 150

2 Uttarakhand 12-12-2019 Udhamsingh Nagar 2

3 Bihar 17-12-2019 Sheikhpura 162

4 Maharashtra 23-12-2019 Osmanabad 74





9 Gujarat 10-12-2019 Kheda 14

10 Gujarat 21-12-2019 Banaskhanta 48

11 Gujarat 24-12-2019 Mehsana 45

12 Punjab 27-12-2019 Mohali 25

13 Punjab 28-12-2019 Mohali 28

14 Jharkhand 02-12-2019 Ramgarh 15

15 West Bengal 07-12-2019 Rautari Gram Panchayat,

Nadia

6

16 West Bengal 10-12-2019 Simurali Gram

Panchayat, Nadia

10

17 West Bengal 14-12-2019 Silinda Gram Panchayat

1,2 , Nadia

43

18 West Bengal 20-12-2019 Tatla Gram Panchayat,

Nadia

6

19 West Bengal 21-12-2019 Madanpur 2 Gram

Panchayat, Nadia

11

20 West Bengal 28-12-2019 Madanpur Gram

Panchayat, Nadia

4

21 Himachal Pradesh 02-12-2019 Chamba 27


23 Himachal Pradesh 07-12-2019 Una 42

24 Himachal Pradesh 07-12-2019 Kinnaur 55

25 Himachal Pradesh 07-12-2019 Bilaspur 30

26 Himachal Pradesh 07-12-2019 Shimla 35

27 Himachal Pradesh 07-12-2019 Mandi 15


29 Himachal Pradesh 09-12-2019 Mandi 15

30 Himachal Pradesh 09-12-2019 Sirmaur 53

31 Himachal Pradesh 09-12-2019 Hamirpur 18

32 Himachal Pradesh 10-12-2019 Sirmaur 11


34 Himachal Pradesh 19-12-2019 Solan 85

35 Himachal Pradesh 24-12-2019 Solan 30




37 North East (Assam) 05-12-2019 Darrang 75

38 North East (Assam) 06-12-2019 Barpeta 92

39 North East (Assam) 07-12-2019 Sonitpur 101

40 North East (Assam) 11-12-2019 Morigaon 65

41 North East ( Tripura) 21-12-2019 Gomati 20

42 North East (Assam) 26-12-2019 Nalbari 77

43 Madhya Pradesh 21-12-2019 Khandwa 149

44 Odisha 03-12-2019 Kalahandi 21

45 Odisha 04-12-2019 Dhenkanal 34

46 Odisha 07-12-2019 Dhenkanal 26

47 Odisha 12-12-2019 Kalahandi 23

48 Odisha 13-12-2019 Balangir 18

49 Kerela 02-12-2019 Wayanad 2







56 Tamil Nadu 17-12-2019 Virudhunagar 12

57 Haryana 02-12-2019 Mewat 83

58 Haryana 15-12-2019 Mewat 67

59 Haryana 22-12-2019 Mewat 105

Table 9.Training organized at district by respective State resources

Figure 12. Workshops organized by State Resource person at District level

9. From the Field

Tele-Law camp in District Jail

On the occasion of Human Rights Day on 10th December 2019, Legal Awareness Camp was

organized by State Legal Service Authority (SLSA) in District Jail in Mainpuri, Uttar Pradesh. The



program was addressed by Child Protection Officer(CPO), Ms. Alka Mishra, along with CSC State

Coordinator, Panel Lawyers and PLVs and other Officers.

CPO briefed and focused on the various Government schemes for female prisoners and

provisions granted by the Government. SLSA Panel lawyers associated with CSC present

listened to the problems of the prisoners and counseled them accordingly. Besides this, the

Panel Lawyers informed them about their legal rights, CPO and Panel Lawyers addressing the

prisoners at District Jail, Mainpuri.

13.Tele-Law in district jail

Odisha

CSC official from Jajpur, Orissa Mr.Soumyaranjan Dash along with Station House Officer

Mr.Rajendra and VLE Satyabrata Samal conducted an awareness program in a remote village,

where all the residents were from the marginal community. During the camp details about the

project were explained.



During the meeting, few citizens raised consensus about the issues which they were facing and they were not aware where to go and get it resolved. During the meeting, one of the woman participants told how her daughter has stopped going to work due to eve-teasing by youth from the upper caste. CSC Official suggested her to take help from panel lawyer of Tele-Law. The women visited CSC and got her registered and she sought legal advice. As advised the victim along with her mother visited the nearest police station and filed a complained. Later the women informed the VLE and PLV that after her complain the youths have stopped harassing her daughter and now her daughter has resumed her work.

Bihar

During one of the visits in the community PLV Mr. Manish, from Pipra

village, Bihar, met Ms. Rita Devi (her husband passed two years ago in

an accident), who was tired of visiting different Government Offices

to get policy amount which her husband had enrolled in Pradhan

Mantri Surakhsa Bema policy. In spite of her affords she did not

receive any amount under the Bema policy. During the meeting, she

shared her problem with the PLV. PLV suggested her to enroll her

case in Tel-Law and get advice from the Panel Lawyer. On the day of

the appointment, she shared her details with the panel lawyer

through video conferencing. Panel Lawyer advised her to file a

complaint as per the provisions of the Bihar Lok Shikayat Niwaran

Act, 2016 in the concerned SDO Office along with the required

documents through online /offline. Following the advice given by

Panel Lawyer, both PLV and VLE helped the applicant to file a complaint.

After a few months of follow-ups she received an amount of Rs 2 lakhs in her account.



Media coverage



Annexure 1

State-wise program covered

Sl. No. States/UTs CSCs Participation Citizen Participation

1 Uttar Pradesh 35176 392936

2 Maharashtra 26548 300281

3 Madhya Pradesh 15672 165992

4 Bihar 13871 149581

5 Gujarat 9876 109872

9 Jharkhand 8742 87162

6 Odisha 8357 90927

8 Chhattisgarh 8201 89232

10 Haryana 6572 72294

7 Rajasthan 6201 68232

11 Tamil Nadu 5727 61997

12 Punjab 3002 33021

13 Andhra Pradesh 2219 24409

14 Karnataka 2182 25601

17 Uttarakhand 1902 18792

18 Telangana 1877 18972

19 Himachal Pradesh 1798 18762

20 Kerala 1732 18082

15 West Bengal 1128 12809

16 Assam 1079 12981

21 Tripura 997 9987

22 Manipur 682 7404

26 Nagaland 197 2187

29 Delhi 176 1829

27 Mizoram 167 1218

25 Meghalaya 107 1171

24 Arunachal Pradesh 104 1109

28 Goa 72 562

30 Puducherry 52 368

23 Jammu And Kashmir 43 421

32 Sikkim 41 251

35 Dadra and Nagar Haveli 22 217

34 Lakshadweep 18 241

33 Daman And Diu 17 219

31 Chandigarh 12 166

36 Andaman and Nicobar Islands 9 72

Total 164578 1799357



Annexure 1: Details of State, districts and CSCs

State District No of CSCs

Andhra Pradesh Visakhapatnam 675

Andhra Pradesh Vizianagaram 294

Andhra Pradesh Y.S.R. 416

Arunachal Pradesh Namsai 13

Assam Baksa 110

Assam Barpeta 129

Assam Darrang 64

Assam Dhubri 111

Assam Goalpara 81

Assam Hailakandi 62

Assam Udalguri 108

Bihar Araria 218

Bihar Aurangabad 205

Bihar Banka 185

Bihar Begusarai 220

Bihar Gaya 332

Bihar Jamui 153

Bihar Katihar 237

Bihar Khagaria 129

Bihar Muzaffarpur 290

Bihar Nawada 184

Bihar Purnia 244

Bihar Sheikhpura 54

Bihar Sitamarhi 273

Chhattisgarh Bastar 185

Chhattisgarh Bijapur 16

Chhattisgarh Dantewada 78

Chhattisgarh Kanker 302

Chhattisgarh Kondagaon 71

Chhattisgarh Korba 390

Chhattisgarh Mahasamund 536

Chhattisgarh Narayanpur 44

Chhattisgarh Rajnandgaon 797

Chhattisgarh Sukma 3

Gujarat Dohad 401

Gujarat Narmada 114

Haryana Mewat 317

Himachal Pradesh Chamba 251

Jammu & Kashmir Baramulla 183

Jammu &Kashmir Kupwara 145

Jharkhand Bokaro 249

Jharkhand Chatra 154



Jharkhand Dumka 206

Jharkhand Garhwa 189

Jharkhand Giridih 361

Jharkhand Godda 201

Jharkhand Gumla 159

Jharkhand Hazaribagh 258

Jharkhand Khunti 86

Jharkhand Latehar 115

Jharkhand Lohardaga 66

Jharkhand Pakur 128

Jharkhand Palamu 283

Jharkhand Paschim Singhbhum 217

Jharkhand Purbi Singhbhum 231

Jharkhand Ramgarh 125

Jharkhand Ranchi 305

Jharkhand Sahebganj 166

Jharkhand Simdega 94

Karnataka Raichur 180

Karnataka Yadgir 96

Kerala Wayanad 23

Madhya Pradesh Barwani 241

Madhya Pradesh Chhatarpur 558

Madhya Pradesh Damoh 460

Madhya Pradesh Guna 370

Madhya Pradesh Khandwa 389

Madhya Pradesh Rajgarh 547

Madhya Pradesh Singrauli 316

Madhya Pradesh Vidisha 489

Maharashtra Gadchiroli 364

Maharashtra Osmanabad 426

Maharashtra Washim 491

Maharashtra Nandurbar 394

Manipur Chandel 22

Meghalaya Ri-bhoi 54

Mizoram Mamit 30

Nagaland Kiphire 10

Odisha Rayagada 142

Odisha Kalahandi 240

Odisha Kandhamal 97

Odisha Gajapati 153

Odisha Dhenkanal 190

Odisha Balangir 288

Odisha Koraput 175

Odisha Malkangiri 33

Punjab Firozepur 501

Punjab Moga 327

Rajasthan Baran 221



Rajasthan Dholpur 171

Rajasthan Jaisalmer 119

Rajasthan Karauli 186

Rajasthan Sirohi 74

Sikkim West Sikkim 10

Tamil Nadu Ramanathapuram 227

Tamil Nadu Virudhunagar 266

Telangana Adilabad 243

Telangana Khammam 372

Telangana Warangal 374

Tripura Dhalai 85

Uttar Pradesh Bahraich 726

Uttar Pradesh Balrampur 602

Uttar Pradesh Chandauli 445

Uttar Pradesh Chitrakoot 335

Uttar Pradesh Fatehpur 434

Uttar Pradesh Shravasti 388

Uttar Pradesh Siddharth nagar 1030

Uttar Pradesh Sonbhadra 580

Uttrakhand Haridwar 308

Uttrakhand UdhamSingh Nagar 265

West Bengal Murshidabad 250

West Bengal Maldah 133

West Bengal Birbhum 167

West Bengal Nadia 165

West Bengal Dakshin Dinajpur 65

Total 28060