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10/21/2016
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TekSpeech Pro 4 Multi-modal speech directed applications to
maximize productivity in your warehouse
• The business challenge
• Multi-modal solutions
• TekSpeech features
• Hardware options
• Applications
AGENDA
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THE BUSINESS CHALLENGE
4 Source: Zebra Warehousing 2020 Survey
Labor performance/productivity Need to increase orders per hour
Order accuracy 100% error-free orders
Order turnaround time Need to increase percentage of orders delivered on time
Staff turnover Eliminate the 60+ hours of training time required per worker
Resulting Top Four Warehouse Concerns
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How Are Today’s Warehouse Executives
Planning to Address Their Concerns?
Are planning to
deploy wearable
computers
Are planning to
deploy multi-modal
picking solutions –
a 300% increase
from 2015*
5 * Source: Zebra Warehousing 2020 Survey
45% 51%
*Source: 2015 Warehouse Vision Report/Global; Business and Market Intelligence, November 6, 2015; Zebra Technologies
BENEFITS are Driving the Explosive Adoption
of Multi-modal Speech-Directed Solutions
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…a compound annual growth rate of 26.85% per year over five years.
12.4%
2015…
56.2%
2020…
TODAY… BY 2020…
ADOPTION TRIPLES!
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THE SOLUTION
TekSpeech Pro 4: Multi-modal speech-directed solutions
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Address Your Top Concerns in the Warehouse with
TekSpeech Pro 4 Multi-Modal Speech-Directed Solutions
Improves productivity by simplifying the most
complex processes
Improves order turnaround time — workers can
fulfill orders faster due to reduced cycle times
Improves order accuracy due to the ability to
integrate barcode scanning into your speech-
directed solution
Eliminates training time with highly intuitive
applications that provide clear and actionable
direction
How will it help my warehouse workers?
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WHAT IS A MULTI-MODAL
SPEECH-DIRECTED SOLUTION?
The marriage of speech-directed solutions with all the
capabilities of Zebra mobile computers to give your workers
more ways to access, collect more information
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What can your workers do with TekSpeech Pro 4?
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Users can utilize the combination of modes that will maximize task speed and productivity
Scan barcodes to verify
an item pick
Take a picture to
document item damage
View information on the
display, such as a photo
of the product to pick
Hear and respond to
voice prompts
Enter information via
the touchscreen, such
as the quantity picked
Capture RFID tags to
verify an item pick
…All within a single speech-directed workflow
Workers can…
Superior flexibility = superior end user experience
And you only need to create ONE WorkFlow Builder script to handle it all 10
Users Can Choose the Mode They Find Most Efficient
VIEW INSTRUCTIONS
ON SCREEN
SPEECH ONLY
SCAN BARCODES
CAPTURE PHOTOS
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Highly Intuitive Multi-Modal Screens
Easy
workflow
training for
new users
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TekSpeech Pro 4
Speech Processing
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Now today s Generation Speaker-Independent Voice Recognition and Speech Synthesis Engines
MOST ADVANCED VOICE RECOGNITION ENGINE AVAILABLE: SUPERIOR PERFORMANCE, ACCURACY AND FLEXIBILITY
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High quality
speech synthesis
— Human-like voices
with options for male
and female voices,
variable speed, and
variable volume in
multiple languages
Incorporate
multiple languages
in a single prompt
(Zebra only)
Faster — prompts and responses are delivered in near real-time
Continuous speech recognition —
No speaker training is required — TekSpeech Pro is 100% speaker independent. Seasonal and new workers can begin working immediately
Increase the speed of non-relevant words
in a prompt
Faster delivery of the information workers
need to execute a task
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Controllable Text-to-Speech Speed
ONLY FROM ZEBRA!
Shaves seconds off each workflow
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ONLY FROM ZEBRA
Lightning fast
response times
and highest voice
recognition
accuracy
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Creates dynamic vocabularies on the fly
No need to train specific words like
color code, zone names, process types
and equipment type
Worker logs on and states his/her work
zone; the vocabulary for that worker is
created on the fly
Spoken words are compared to a
smaller set of words for faster response
Real-Time Dynamic Vocabulary
TekSpeech Pro 4
Connectivity, Software Components,
Administration
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Support for any backend business system — including WMS
and ERP — with two easy ways to connect
Acts as a bridge (“Protocol
Converter”) for messages
between the Speech Dialogs
and the Host system
Provides exhaustive
log information
Focus on easy integration
and overall performance
CONNECTOR 1 Speech Terminals and Host
talk directly to each other
(listener on Host)
Host system is responsible
for providing traceability
(such as log and debug
information) and overall
performance
DIRECT
CONNECTION 2
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Integrates Easily with Your Existing Applications
Provides a detailed breakdown
of how much time was spent
on each step in the customer’s
speech-directed process —
from pre-processing tasks to
traveling to pick locations,
picking and more
Provides insight into which
features are utilized by
which workers
Allows enterprises to fine tune
applications to further streamline
warehouse processes
Provides visibility into a wealth of
data on every exception:
• When it occurred
• Which worker and the reason,
such as wrong check digit
spoken, missing quantity,
location empty, wrong product
in location and more
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PROVIDES INCREDIBLE INSIGHT INTO YOUR
WAREHOUSE OPERATIONS
Speech Process Analyzer
ACTIVITY BREAKDOWN FEATURE USAGE PROCESS EXCEPTIONS
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PROVIDES INCREDIBLE INSIGHT INTO YOUR
WAREHOUSE OPERATIONS
Provides very detailed
information to assist
all helpdesk levels in
troubleshooting user
issues, including:
• Communication between
user and device
• Host communication
• Debugging information
Visibility into response times
between the client and host
system allow enterprises to
better monitor and manage
the performance of the
speech-enabled process
Provides visibility into how many
lines/items each user is
processing per hour to enable
enterprises to better understand
productivity trends by time of
day, for specific users or different
locations to better manage the
warehouse workforce
Speech Process Analyzer
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TRACE VIEWER AGENT TIMES LINES AND ITEMS PER HOUR
Virtual-reality style visibility and control of any worker’s Zebra Android mobile device
Powerful Remote Control for Training and Support
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Device agnostic:
supervisors can
use any supported
Zebra mobile
computer to
remotely control
other models
Help train new
users and
troubleshoot
problems
Hear prompts and
user responses;
see what’s on
their screen
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MANAGE
CONFIGURATIONS
MANAGE SITES
AND LICENSES
MANAGE DEVICES AND
DEVICE GROUPS
Information on number
of devices, working
status, location, battery
information, etc.
MANAGE USERS
Operator name,
language, TTS volume
and speed, voice
enrollment
TekSpeech Pro 4 Device and Operator Manager makes it easy to manage
your entire Zebra multi-modal speech-directed solution
Easy to Deploy and Manage
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State-of-the-art, rapid application development tool for
multi-modal speech-directed workflows
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TekSpeech Pro 4 Workflow Builder
Efficient Development
of Workflow Apps
Multiple Development
Teams can work concurrently
on a project
Build once — deploy to many
Support for drag-and-drop of
pre-defined objects
Easy integration with host:
Web services + File
communication + TCP/IP
Sockets (OOM)
Simulator and tracer to help
test and debug
Easily include latest
technology with native
control for:
Barcodes 1D-2D (laser, imager,
camera, ring scanner)
RFID G2 - NFC
Picture/video/document capture
Automatic Speech Recognition
(ASR) and Text-to-Speech (TTS)
Audio note capture
Smart Card readers
Easy Deployment and
Management
Deploy apps over multiple
platforms via TSP Device &
Operator Manager (DOM)
Manage your apps, operators,
devices centrally via DOM
Online and offline apps
(define a fall-back scenario
when an offline situation
is detected)
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Software Components
WorkFlow Builder 4 Graphical development environment for building multi-modal speech
workflow apps.
TekSpeech® Pro Client Engine that executes the multi-modal speech dialog scripts using
speech synthesis, speech recognition and host communication.
TekSpeech® Pro App The speech-directed application that manages the workflow itself and
directs users.
TekSpeech® Pro Connector Manages the communications between the TekSpeech Pro App, the
TekSpeech Pro Client on the mobile device and the host system
(WMS/ERP/etc.).
Speech Process Analyzer Platform that captures system use data from the TekSpeech® Pro App
to enable continual improvement of speech-based processes.
TekSpeech® Pro Device
and Operator Manager Enables easy set up and management of devices, system users and
their preferences.
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HS3100 / HS2100 Industrial Noise-Cancelling Headsets
Hardware
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Feather-light
extraordinary
comfort…with all
the features you
need to give your
workers a superior
voice experience
in your most
demanding industrial
environments
Bluetooth HS3100
Just 4 oz./115 g Corded HS2100
Just 3.5 oz./98 g
HS3100 Rugged Bluetooth and
HS2100 Corded HD Voice Headsets
- 30°C
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SNAP-AND-GO
DETACHABLE SWIVEL
MICROPHONE BOOM
No need to purchase a
boom for every headset for
substantial cost-savings
CHOOSE YOUR EAR
PAD STYLE Foam or Leatherette
USER-REPLACEABLE
EAR AND TEMPLE PADS
Easy to replace when
worn out
USER-REPLACEABLE
BOOM WINDSCREEN
Give every user their own windscreen to help prevent the spread of germs
Customizable for Superior Worker Comfort…
REPLACEABLE PADS FOR SUPERIOR HYGIENE …
DETACHABLE BOOM TO MINIMIZE YOUR COSTS.
Over-
the-Head
Behind-
the-Neck
CHOOSE YOUR
HEADBAND STYLE
- 30°C
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COLOR CAN BE APPLIED TO
LINES FOR ADDED EFFECT
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INSTANT PAIRING
Just tap to pair with the WT6000
30 FT./10 M OF FREEDOM
Workers can walk up to 30 ft./10 m
from the host mobile device
15 HOURS OF BATTERY POWER
Ready for the longest shift to protect
productivity — workers never need
to waste time searching for a
replacement battery
HOT-SWAPPABLE BATTERY
Provides continuous operation —
just swap-and-go, no need to re-pair
with the WT6000
EASY BACKROOM BATTERY
MANAGEMENT
Your choice of 2-Slot and 10-Slot
spare battery chargers
HS3100 for Bluetooth Cordless Freedom
COLOR CAN BE APPLIED TO
LINES FOR ADDED EFFECT
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Extreme drop rating-
built to handle those
inevitable drops
Multiple 6 ft./1.8 m
drops to concrete over
the operating
temperature range
IP67 sealing:
dustproof, sprayproof
and waterproof
Impervious to dust and
can handle a hose down
or complete immersion
in water
Ready for
sub-zero
temperatures in the
freezer and outdoors
Corded and cordless
models are rated to
-22° F to 122° F /
-30° C to 50° C
Zebra-only
tumble rating
Reliable operation
after 1,000 tumbles
from 1.6 ft./0.5 m;
simulates real-world
tumbling after a drop
Built to Survive Your Most Challenging Industrial Environments
Zebra’s rugged design helps protect your investment and lower your TCO
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COLOR CAN BE APPLIED TO
LINES FOR ADDED EFFECT
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Higher Audio Clarity
Standard Audio
HD Audio
HD VOICE ON BOTH MODELS
Provides an extra 2.5 octaves
of voice information
Delivers rich, natural sounding voice
SUPERIOR NOISE
CANCELLING TECHNOLOGY
Strips out background noise
Eliminates need to repeat information
RECOGNIZES VOICE NUANCES
Easily handles accents or differences
between hard-to-discern consonants,
such as “v” and “f”
Brings a new level of
accuracy to speech-
directed applications
50 Hz 300 Hz 3400 Hz 7000 Hz
ZEBRA TOTAL WEARABLE SOLUTIONS
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Superior hands-free mobility
Cutting-edge ergonomics
Next-generation
multi-modal applications
Zebra’s signature
rugged design
Superior manageability
Zebra’s Mobility DNA
A new standard in enterprise wearable technology that delivers:
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TekSpeech Pro 4
Best-in-class development tools and speech
recognition engine for multi-modal, speech-
directed applications
WT6000 Wearable Computer
Unparalleled comfort, next generation
platform with Android and Zebra’s
Mobility DNA
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AN ECOSYSTEM THAT SETS A NEW STANDARD IN WEARABLE TECHNOLOGY TO DRIVE PRODUCTIVITY AND ACCURACY TO NEW LEVELS IN THE WAREHOUSE.
RS6000 1D/2D Bluetooth and
RS4000 1D Corded Ring Scanners
Industry’s most advanced, rugged 1D/2D
and 1D ring scanners
RING-STYLE SCANNERS
HS3100 Bluetooth and HS2100
Corded Industrial Headsets
Rugged and feather-light HD voice headsets
HEADSETS
…AND ADD: START WITH THE WT6000…
A perfect blend
of enterprise
class form and
function
What are Total Wearable Solutions?
MULTI-MODAL SPEECH-DIRECTED APPLICATION
Different types of work groups need different types of devices.
That’s why TekSpeech Pro 4 gives you freedom of choice.
DESIGNED FOR ZEBRA’S NEXT-GENERATION WAREHOUSE PORTFOLIO, INCLUDING:
WT6000 Wearable Terminal
TC8000 Touch Computer
HS3100 Bluetooth or HS2100 Corded Rugged Headset
RS6000 Rugged Ring-style Scanner
TC70 Touch Computer
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Your Choice of Mobile Computers
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APPLICATIONS
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End-to-End Warehouse Applications
Ideal in retail, manufacturing, transportation and logistics and healthcare
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Loading
Inventory counting
Quality inspections
Picking
Packing
Receiving
Cross-docking
Put-away
Replenishment
RETAIL MANUFACTURING
TRANSPORTATION
& LOGISTICS HEALTHCARE
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You Get Industry Leading Advanced Technology that
Addresses All of Your Deployment Concerns
TekSpeech Pro 4 is
highly cost-effective …no high deployment costs
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…no more time-consuming and
costly voice template training Most advanced voice recognition technology available
— no voice training is required
…no more complex technical integration
with multiple components and providers
Zebra offers it all, hardware, software,
integration services and the gold standard in
post-deployment support
…no more proprietary, closed
‘point’ single-use systems
TekSpeech 4 Pro is an open solution that runs on mobile
computers that can support many applications and easily
integrate with your existing technologies
…no more lack of visibility into how your
system is working and where to improve
TekSpeech Pro 4 provides rich metrics that reveal
where and how to improve processes
…no more long implementation schedules
TekSpeech Pro 4 provides the tools
required for rapid development of even
the most complex solutions