TechTotal's Clients

TechTotal

Clients & Expertise

Confidential Document

TechTotal has devised and implemented solutions for a number of organizations. Read about some of the ways TechTotal has helped different organizations leverage their information.

Number of Documents: 5

Tools Used

• Microsoft Word: To prepare rough drafts

• Adobe RoboHelp: To import documents and generate Help File (.html)

• Microsoft Visio: To design work flow and architectural diagrams

• Adobe Acrobat: To generate PDF file from the Word Document

• Microsoft PowerPoint: To create presentations for marketing/sales

• Snag IT: Capture screenshots and edit the images.

• Adobe Photoshop: To design brochure layout, icons, cover and banner images.

Team Size: 2 Technical Writers, 5 people (offsite)

Client Description

Agility is one of the world’s leading providers of integrated logistics to businesses and governments. It is a publicly traded company with $6.3 billion in annual revenue and more than 32,000 employees in 550 offices and 100 countries. Agility brings efficiency to supply chains in some of the globe’s most challenging environments, offering unmatched personal service, a global footprint, and customized capabilities in developed and emerging economies alike. They have indigenously designed a warehouse software product which helps improve visibility of the warehouse processes.

Product Name

AJIRA

Documents Prepared

User Manual, Online Help, Technical Reference Manual, Presentation, Technical document

Approach

Being the very first initiation of acquiring International Standards documentation in Agility, we have engaged a strategic approach towards building a strong documentation base for the organization. We have modeled them an onsite/offsite process of execution where the documentation is carried out in both the ways: internally and externally. Internally, we had brief KT (Knowledge Transfer) sessions with the SMEs regarding the Product Flow and customer background. These sessions has led us towards identifying the audiences and later, outline the document followed by designing the document framework.

During the document development phase, the onsite resources gathered the information along with the screenshots and were submitted to the offsite team of TechTotal headed by Technical Leads, SMEs, Editors/Proofreaders, and Graphic Designing Team who were involved in polishing the content in terms of Standardization, Quality of content, Presentation and most importantly, improve clarify of the information.

Agility

“It was an awful experience with TechTotal during product documentation, as they took control of the ship throughout and delivered the documents which were to the expectations. “

Sreelatha – Project Manager Agility E-Services


Tools Used







Team Size: 1 Technical Writer, SME

Client Description

Ness Technologies (a CMM Level 3 Company) is a global IT services provider with 8300

people in 18 countries. It has award-winning IT services, teams, and skill-sets scale globally

as business evolves and delivers services in the combination of on-site, near-shore or off-

shore.

Product Name

Standard & Poor’s RMBS Loan-Level Data Feed

Documents Prepared

User Manual, Help File (Web-based), Brochure, Quick Reference Guide, RFP

Approach

Ness approached us at a crucial time of release of their product which needed short-term

documentation to be built for the release. We have appointed a dedicated resource within

the project team who connects to the offshore development team in UK and update them

with the documentation plan and work estimations. The resource has to effectively

communicate with the offshore team along with the Program Manager to identify the

documentation needs and suggest the best possible documentation plan.

NESS

“TechTotal helps us identify critical business information through their expertise and provides solutions for effectively managing that valuable asset.”

- Arvind, Associate Consultant, Ness.


Number of Pages: 2000 apprx

Tools Used







Team Size: 3 Technical Writers, Lead, SME

Client Description

BSG is one of the leading information technology solutions company operating in the

Middle East markets since 1995. BSG's primary focus is the delivery of Business

Intelligence/Data-warehousing and Supply chain execution solutions and services to

customers in the region.

Product Name

Aware Transportation, Aware Warehouse, Aware Finance, Aware Fleet, and Aware

Procurement.

Documents Prepared

User Manual, Online Help

Approach

Being a marketing franchise for one of the pioneers Exactus UK, BSG is one of our overseas

clients where they are targeted to sell their expertise with the best possible customer

support to their Supply Chain customers. It was a complete outsourcing engagement with

the client where the documents were built through TechTotal’s SMEs and Lead’s efforts.

We were initially appointment for a short-term visit to BSG -Dubai and later, the task has

been executed from TechTotal Hub.

BSG

"After a lengthy search for conversion partners, we joined forces with TechTotal...The results have been astounding. Very quickly, our production process turned from weak-link/bottleneck to become one of the project strengths and selling point."

- Raheel Khan, BD Head


Number of pages: 1300 apprx

Tools Used


• PowerPoint : To create presentation



• Adobe Captivate: To design interactive demonstrations

Team Size: 3 Technical Writers, 2 Instructional Designers, Lead

Client Description

MED e-care is a canadian integrated Solutions Provider for the continuum of care, offering high performing, easy to use, clinical applications designed to meet the complex challenges of Long Term Care. MED e-care’s suite of integrated products offers a full solution, and includes: Care Plan, MDS-CCRS, MDS-Mental Health & MDS-Home Care, Rehabilitation (NRS), ADT, Financial (A/R, A/P, GL and EFT), Infection Management, Progress Notes, Staff Scheduler and Business Performance Management.

Product Name

e-Mar, e-ADT, e-Care, e- Assessment

Documents Prepared

Technical Manual, Training Material

Approach

MED e-care is one of the prestigious overseas clients for TechTotal. We created complete documents, tutorials for most of their products. We have also created a database for all their documents maintained at TechTotal Server. Nearly a team of 6 expertise technical writers have worked on this project and executed various documents.

Our team members have worked on the application remotely, taken the screenshots and gather the information through VOIP call.

MED e-care


Number of pages: 500

Tools Used

• Adobe FrameMaker: To prepare documents







Client Description

Proxim Wireless Corporation (OTCQX: PRXM) is a leading provider of end-to-end

broadband wireless systems that deliver the quadruple play of data, voice, video and

mobility to all organizations today.

Product Name

Monaco/Tsunami™ MP-8100 Series

Documents Prepared


Approach

Working with Proxim made TechTotal to enter into a new domain; Wireless Technology.

TechTotal has fulfilled Proxim’s urgent requirement of creating end-user documents by

placing 3 man power and completing the documents in a very quick succession. The

manuals had to be written for network engineers and field engineers to help them in

installing the device, managing the device and monitoring the device.

PROXIM


Number of pages: 1000 approx

Tools Used





Team Size: 6

Client Description

Megasoft is a trans-national Intellectual Property driven, product-based technology

company that focuses on the growing Telecom sector. Megasoft also offers Outsourcing,

Off-shoring and back-office services to other product companies in the areas of Product

Life Cycle Management (PLM) and Application Development & Maintenance Services

(ADMS).

Product Name

INfinet Billing Management, AAA, CAMEL, INAP, IVRS, VMS

Documents Prepared

Technical Product Documents (TPD), API Guides, Use Case Realization (UCR)

Approach

TechTotal co-located a team of technical writers in Megasoft to help build a stronger

working relationship between the engineers and the writers by writing various technical

documents. This enabled the company to generate quality documentation at lower costs.

MEGASOFT

“We are pleased to have completed a successful contract with TechTotal team. TechTotal provided us with a talented and dedicated team of Technical writers. They did an excellent job in assisting us with our documentation requirements. Though our need was rather demanding they were able to accomplish it within a short span without compromising on quality.”

-Amrapali Acharya, Documentation Manager, MegaSoft.


Number of pages: 2500 apprx

Tools Used


• HTML Workshop: To create Help Files (.chm)




Team Size: 8

Client Description

SQL Star is a Global IT Solutions & Services enterprise. With 13 offices and locations in India

and wholly owned subsidiaries in Australia, Singapore and United States of America and

over 1100 professionals deployed, SQL Star is strategically poised to deliver complete IT

solutions & Business Software Developer tools to its customers cost-effectively and

consistently.

Product Name

LEXMARK eRecon, Strabus Payroll, Pension Fund Track, Discount and Finance House India Ltd (DFHI)

Documents Prepared

User Manuals, Quick Reference Guides, Help Files (.chm)

Approach

SQL Star International and Strabus Software Solutions are one of the prestigious home

clients for TechTotal. We have completed the User Manual of 300 pages for SQL Star in a

month’s time. We are also involved in creating a huge documentation strategy for Strabus.

At present we are executing a User Manual for a project DFHI-SBI for Strabus which has

eight modules.

SQLSTAR


Tools Used


• PowerPoint : To create presentation



• Adobe Captivate: To design interactive demonstrations

Team Size: 3 Technical Writers, 2 Instructional Designers, Lead

Client Description

Wipro Infotech is the leading strategic IT partner for companies across India, the Middle

East and Asia-Pacific - offering integrated IT solutions. Wipro Infotech is a part of USD 5

billion Wipro Limited (NYSE:WIT) with a market capitalization of USD 24 billion. Wipro

Infotech was the first global software company to achieve Level 5 SEI-CMM, the world's

first IT Company to achieve Six Sigma, as well as the world's first company to attain Level 5

PCMM.

Product Name

Southern Water

Documents Prepared

Technical Manual, Training Material

Approach

Wipro has sought our expertise to design documentation for one of their long-term customers Southern Water, to give more add-ons to their services. We have designed them a new trend of understanding a concept through more visuals, better articulation and interactive approach of learning. A team of Technical Writers and Instructional Designers had been the part of the Wirpo Team on a contractual basis.

WIPRO

“TechTotal supports our efforts by providing a broad range of strategic content services, allowing us to focus more effectively on our clients and our core competitive advantages."


Tools Used









Client Description

The Analogic group of Companies started in 1994 with a prime objective of providing state-

of-the-art, innovative and reliable technological products. It is one of India's fastest

growing and most respected business conglomerate, with revenues in 2005-06 of US$ 5.5

Million (Rs. 250 million) with current financial year turnover expected to reach US$ 16.5

million (Rs. 750 million). Analogic Group companies together employ around 300 engineers

and technicians.

Product Name

CMRI, CAMR, Electronic Voting Machine (US), Hand-Held Computers

Documents Prepared


Approach

Analogics has been one of our prestigious Home clients supplying them end-to-end documentation strategy throughout their development life cycle. Being a product-based company, we have been supporting them through on-demand resources who could design product catalogs, Technical Data Package documents, API/SDK, operational manuals and bidding proposals.

Analogics

"One of the hardest things to find is an outside consulting resource that delivers what they say. So, now that we’ve found TechTotal, you can guarantee that we’ll use them again." – Ramesh Kumar, Manager- Technical.


Number of pages: 250

Tools Used








Team Size: 1 Technical Writer, 1 Lead.

Client Description

GSS America InfoTech Ltd is one of the fastest growing IT consulting and Software Development Company. Since 1999, GSS America has been a leading Global IT Services company, focused on providing scalable and cost-effective IT Solutions using Global Delivery Model.

Product Name

Ministry of Education (Content Management System)

Documents Prepared

User Manual, Help File (context sensitive), Website Content, Presentation and Product

Presentation

Approach

TechTotal was engaged to create User Manual for Minister of Education Saudi Arabia the

vision is to build a portal with subsystems such as news events, banners, polling etc. Even

we are involved in creating context sensitive help for the application.

GSS AMERICA


Tools Used






Team Size: 1 Technical Writer, SME

Client Description

GE is a global infrastructure, finance and media company taking on the world’s toughest

challenges. From everyday light bulbs to fuel cell technology, to cleaner, more efficient jet

engines, GE has continually shaped our world with groundbreaking innovations for over

130 years.

Product Name

GE Sentry

Documents Prepared


Approach

GE has approached us to ensure documentation auditing and maintenance purposes

where the writer has to ensure regular updates to the documentation, migrate the

document to a web-based help and later, perform translation in Japaneese lingual. Using

the product GE Sentry for Windows, the user can access any E2 PROM setting, quickly

perform various maintenance, diagnostic, and troubleshooting tasks without the aid of

additional test equipment. GE Sentry for Windows links directly to the microprocessor in

the GE ZX controller.

GE

“I truly thank the team for their professionalism, efforts beyond most others and retaining a great and excited attitude and work ethic. Their enthusiastic hard work is greatly appreciated.”


Expected Number of Pages: 2000

Tools Used


• Adobe RoboHelp: To import documents and generate Help File (.chm)





Team Size: 3 Technical Writers, Lead, SME.

Client Description

KTwo Technology Solutions is a products company driven by a winning top team of

professionals who possess experience and knowledge in rolling out innovative new

products in international markets. Operating on a well defined agenda KTwo harnesses the

potential of Indian and Global talent pool to build and deliver world-class products tailored

to varied budgets in a global market.

Product Name

Express Cargo Delivery System (27 Modules) - Deccan Cargo

Documents Prepared


Approach

KTwo has built a very sophisticated product which automates the entire process of cargo

system in logistics domain. Our Lead has time lined the whole documentation plan for the

writers, provided with technical/editorial reviews to ensure quality and standards.

KTWO

TechTotal Clients and Expertise

Our Areas of Domain Expertise

Our Areas of Domain Expertise

• IT- Software/Hardware • e-CRM, Applications

• ITES, Consulting and Services • Software products, Hardware Products

• Automation Industry • Accounting products

• Defense and Aerospace • Networking software and hardware

• Manufacturing & retail • Internet development technology

• Education & Institutions • Robotics—consumer and industrial

• Web Applications [Portals, e-Commerce]

• Enterprise Resource Planning

• Supply Chain Management • Banking, Financial Services, Insurance

• Data Warehousing, Product Data Management

• Consulting and IT services

• Web programming and development tools

• E-Learning/Education

• Communications hardware and software

• SCM and Logistics

• Contact management software • Govt & Public Sectors

• Biometric technology , Mailing software

• Voice-activated technology


Documentation Expertise

Documentation Expertise

• User Guides • Online Help (all formats)

• Web Help • Training Materials

• Website Content • Programmer's Guides

• Administrator's Guides • Installation Guides

• Technical Reference Manuals • Release Notes

• Process Documentation • Template Creation

• System Design Documents • Assembly Manuals

• Maintenance Manuals • Software Manuals

• Testing Documents • Technical Writing Training

• Quick Reference Guide • API Documents

• SRS/BRS/FRS/RFP • Computer Based Training

• Proofreading • Template Designing

• Document Conversion • Prototypes

• Simulations • Training Presentations

• e-learning Materials • Video demonstrations


Tool Expertise

Tool Expertise

• Ms Word • Adobe FrameMaker

• Ms Office • Adobe RoboHelp

• Photoshop • Madcap Flare

• DoctoHelp • Adobe Acrobat

• Epic Editor • MS Visio

• HTML Workshop • Epic Editor

• Articulate • Adobe Indesign

• XML Editors • Camtasia

• Adobe Captivate • RationalRose

• WebWorks Publisher • RoboDoc

• PageMaker • Illustrator

• HTML • Flash

• FrontPage • AuthorIT

• DreamWeaver • Zabgrabber

• Corel Draw • WebWorks

• Snag IT