Alex B. Wright524 Woodhill Cove DrBirmingham, Al 35022

205-602-1566aw 3936@ gmail . com

Professional summary And Objectives

Ready to advance my career with a progressive and stable organization and available to start upon officialoffer and acceptance. Seeking a long-term career position in Desktop/System administration or as a Support technician. Possess 13 years of experience with proficient skills in the areas of End-user Support, Network admin, and overall Information Technology Infrastructure Management

Summary of Skills and Proficiencies -

● Skills: Process/Data/Business Modeling, Design, Develop, Team Leader, System Administration, Network development, Security auditing, End-User training and support, Client satisfaction,

● Systems: Windows 2003-2012 Server, Windows Vista-10, Linux (Ubuntu, Fedora, CentOS, and mint), VMWare Virtual Servers, Android OS, Blackberry OS, iOS, Windows 7-10 (mobile)

● Tools: Novell Zenworks, Novell Groupewise 2012 & 2014, Microsoft Exchange, Microsoft Sharepoint, Microsoft Active Directory, VMware Vsphere and Horizon 6, Wireshark Packet Sniffer, TeraTerm, PuTTy, MobileIron

● Protocols and Standards: VPN, DHCP, RIP, EIGRP, Frame-Relay, Wireless 802.11a/b/g/n/ac Telecommunications, VoIP, Avaya (POTS/PBX), SSH, mobile security and device management

● Equipment: Cisco Catalyst Switches, Cisco routers

Professional Experience -

Wright Way Enterprises: Birmingham and Bessemer, AlabamaSole Proprietor January 2003 - Current

● Freelance and contracted IT consulting● Creating customized specifications for customer installs● Proficiency with Windows, Linux, and OS X installs and maintenance● Installing and maintaining Networks and systems ranging in size from home-based two system LANs to 25

system small business environs● Operated at high efficiency during contract for Mindbank/Getronics execution of SouthTrust/Wachovia

merger deployed using Ghost and Microsoft Systems Management Server● Excellent prioritizing and time management skills as I am responsible for all hardware deployment,

software installation, troubleshooting, customer care, and invoicing

CIO and CFO (Co-Owner) March 2015 - CurrentObverse Media: Bessemer, AL

● Designing and maintaining website using ReST API, HTML, and Java● Systems maintenance and security using SpiceWorks for inventory, MDM, and network monitoring● Bookkeeping and tax compliance using intuit quickbooks and turbotax● Primary editor

Retail Sales Consultant March 2005 – May 2015at&t Mobility: Fairfield and Bessemer, AL

● Liable for meeting and surpassing all sales objectives for wireless as well as wired products and services● Completed, contracts, and policies based on company procedures● Analyzed, recorded, and proofread data, records and bills in an effort to increase company revenue and

reduce churn ● Assigned tasks to associates, tracked progress and updated managers, as necessary

● Increased credibility and client awareness by developing presentations, based on device purchased by customer

● Implemented client training● Created solutions in the areas of sales that led to sales improvements and streamlined processes● Worked with cross functional resources to increase customer base● Complied with federal, state and company policies, procedures and regulations

Career Accomplishments - Retail Sales Consultant

● Small Business 1.0 Certified June 2012● Small Business 2.0 Certified June 2013● Location Top Sales Consultant ● April, May, June, July, September - 2012● at&t Gulf States Service Excellence Nominee, Fourth Quarter 2012

Subject Matter Expert in the following Mobile Operating Systems:● Android OS● iOS (Apple)● Blackberry OS ● Windows Mobile OS

Education / Certifications - CompTia A+ Certification Re-certified: October 2015Birmingham, ALField of Study: PC Hardware, Troubleshooting, and Operating Systems

Samsung Mobile Certified Sales Professional Completed: January 2013Birmingham, AL Field of Study: Sales and Technical CertificationCompleted Training: NFC (Near Field Communication), Mobile Cloud, Identifying Customer Needs, SAFE (Samsung Approved for Enterprise), Network Speeds, Android and Windows 10 Platform

Herzing College Attended: February, 2002 - May, 2003Birmingham, AL Field of Study: Information SystemsRelevant coursework: Programming Visual Basic, C+ and C++, Hardware Troubleshooting, MCSE and A+ Certifications University Of Alabama at Birmingham Attended: August, 2001 - December, 2002Birmingham, AL Field of Study: IT AdministrationRelevant coursework: Finance, Statistics, Microeconomics, Macroeconomics, Finite Mathematics, Programming

Pelham High School Graduation: May, 2001Pelham, AL Field of Study: Advanced Academic (AP) Course Work High School Diploma

Organizations● AT&T Political Action Committee – May 2006 – May 2008● International Association for the Wireless Telecommunication Industry (CITA) – September 2004 – May 2015

Volunteerism ● Habitat For Humanity 2000 – 2002

● United Way Donor and Volunteer 2005 - CurrentHobbies

● Amateur Automotive Mechanic● Seasoned Chef● Build Customer PCs

References -

Irvin McIntyre J.R. Latner Tad Parker

Sales Manager, at&t Owner, Obverse Media Sales Manager, at&t

205-242-6440 205-267-8248 205-601-7999

Charlesetta Jefferson Victor Kimble Cherrise Woodson

Tech Load Manager, at&t (ret) Sales Manager, at&t Marketing, Samsung Electronics

205-919-1754 205-276-9687 205-821-1590