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IT Sub-Committee
November 19, 2012
TECHNOLOGY
YEAR IN
REVIEW
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Technology is
the city engaging
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automating
Technology is
the city
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Technology is
the city changing
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connecting
Technology is
the city
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streamlining
Technology is
the city
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CITY
enabling
Technology is
the city
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helping Technology is
the city
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IT Sub-Committee
Mandate
To investigate IT Solutions that provide:
Improved access to city services
Better communication with the public &
Enhanced management and oversight
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What did we do in 2012? We provided technology solutions;
We automated manual
business processes;
We improved the management of
information;
We protected privacy and fostered
openness; and
We kept the lights on…
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Day to day …
operations
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11,546
IT Manages
Email Accounts
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Estimated number of emails we
will receive in 2012
63,137,656
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Service Desk
support calls this year 130,693
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Immunization Record Information System (IRIS)
140,000 immunizations
annually recorded through IRIS
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Last Minute Ice Rental
2,480 Sheets booked this year
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EMIS was used to Conduct a Reverse
911 Call to Citizens
Emergency Management Information System
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eRecruitment
Automation of hiring and
on-boarding processes
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Voice over Internet
Protocol Deployment
VoIP sets deployed 450
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ottawa.ca Drupal Open Source Platform
Citizen
Centered
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Forestry
Work Orders Online
Mobility Deployment
19,798
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A more convenient way to access City Services
ServiceOttawa Gateway
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Central
Knowledge Base
for the 3-1-1
Contact Centre =
Reliable Accurate
Information
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geoOttawa - eMap
Replacement
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Electronic Patient
Care Records
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5.3 million website hits to date
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2.9 million BiblioCommons
Searches to date
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2.1 million items tagged with
RFID (Radio Frequency Identification)
labels to date
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Pay by
Cell Parking
Payment
System
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GPS Salt Tracking
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Vital Stats Web
Application
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The SERVIS application allowed us to
process Client Cases
Social Eligibility Reporting and
Vendor Information System
SERVIS
135,692
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Automated
Water Meter
Reading
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City Council -
eAgenda
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Lobbyist
Registry
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Grew the Apps catalogue by
The catalogue now has
separate data files
50%
120
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Open Data
Health Apps
Bus Apps
Recreation Apps
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OC Transpo App Gallery
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OC Transpo
Over 150,000 Next
Bus Arrival
Requests Daily
(iPhone/SMS)
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1,034 buses (including ParaTranspo)
connected to the mobile network
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Internet Security
Upgrade
Blocked
2 Million
Malicious
Websites
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Technology
Roadmap FOUNDATION
TECHNOLOGY INFRASTRUTURE
LIFECYCLE
RENEWAL INITIATIVES
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Enterprise Print
Managment System
In year one,
tangible
efficiencies
are estimated
to be $1M
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Councillors Portal
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Interactive
Voice Response
Call Routing for 311
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Service Request
Status Lookup
Residents can check the status of their service requests online
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Garbage Collection Tool
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Mobile Worker Enablement
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186,982 =
The # of Total
Class Program
Registrations
Recreation Program
Registration
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TIMS TAXI INFORMATION MANAGEMENT SYSTEM
- 3737 Licences issued
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Technology
at the city is…
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Innovation Making a difference Providing solutions
Opportunity realized
Transforming how we do business
Raising the bar
New ideas
Automating processes
Teamwork
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TECHNOLOGY
YEAR IN
REVIEW
MUSIC BY: PAUL OAKENFOLD
TITLE: READY STEADY GO
FEATURED IN THE BOURNE IDENTITY
IT Sub-Committee
November 19, 2012