Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."
Alexandre Blauth
Executive Partner
Latin America
Technology Trends and Digital Government
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Strategic Technology Trends
Mobile Device Diversity & Mgt.
Mobile Apps & Applications
The Internet of Everything
Hybrid Cloud & IT as Service Broker
Cloud/Client Architecture
The Era of Personal Cloud
Software Defined Anything
Web Scale IT.
Smart Machines
3-D Printing
Top 10 Strategic Technology Trends:
Future Disruption
Derivative Impact
Converging Forces
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Mobile Device Diversity
• Many form factors, screen sizes, interaction styles, platforms, architectures
• New working practices, opportunities, organizational structures, skills
Pocketable Portable Shared AreasGrab & Go Desk
Touch, Voice, ...
Keyboard, Mouse
Gesture
Wearable
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Today 2018
Applications by Supported Device
Future Devices
Mobile Only
Desk and Mobile
Desk Only
Mobile Devices & Applications
Today 2018
Applications by Supported Device
Future DevicesMobile OnlyDesk and MobileDesk Only
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Entering A New World
Internet
eBusiness
Digital Business
People
BusinessPeople
People
Business Things
1990 20302000 20202010
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
A New And Disruptive World Of People, Business, & Things
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Internet of Things
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Things - Real-time Services
Source: BigBelly Solar, Inc
Intelligent Trash Cans
Compactor increases capacity 6-8 times
Notifies operator when emptying needed
80% fewer collections
Pay-as-you-drive car insurance
Driving HabitsSensor
Source: http://www.progressive.com/auto/snapshot.aspx?vanity=true
Source: FedEx Sensaware
Sensor-based Logistics
GPS and cellular technology
Senses location, temperature, light intensity, humidity, pressure, shock
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Cars Related
Smart Pills
Person/Medical Monitors
Parking Meters
Smart Trash Bins
Thermostats
Digital Signage
Alarms & SecurityIndoor LED
LightingBluetooth Headset,
Mouse, KB, Speakers
ATM Machines
Printers
LED Street and Area Lamps
Media Consumption
Vending Machines
Sports Related
Digital
Cameras
Smart Household
Appliances
POS Hardware
Market
Smart Meters
Toys
THE INTERNET OF
THINGS
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Hybrid IT - IT As Advisor, Broker & Provider
Security Services Broker (Enterprise and Cloud)
Enterprise Security Application "Store"
Mobile,OT and
IoTSecurity Services
The Digital Business Enterprise
Private Cloud
Security Services
Public Cloud
Security Services
Managed or
HostedSecurityServices
EnterpriseSecurity
Infrastructure
Advisor• Facilitate business decisions• Front end mobile app stores• Portals - Social Elements
Broker• Emphasize IT role as broker and
integrator
Provider• IaaS & PaaS Abstraction • App, Dev, Mgt & Sec. SW
Provider• Data Centers• Vertically Integrated
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
The Human Perspective –The Rise of the Personal Cloud
Vendors and IT organizations must align to this next stage of consumerization
Google Gmail
iTunes Xbox LiveInstagram
Microsoft 365
AmazonNetflix
Apple iCloud
Rdio
Corp Sharepoint Pro
Sync Me
See Me
Know Me
Be Me
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Software defining everything(Application Programming Interface)
New System Production
New API Production
API economy growth through efficiency
Future
Your Consumption of APIs Is Growing — FAST! Did You Know — You Already Live in an API Economy?
• You Tweet?
• You Register?
• You Check-in?
• You Deposit?
• You Pay?
• You Post?
• You "Candy Crush"?
Past
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Gartner Analytic Ascendancy Model Role With CRM Big Data and Sales
What happened?
DescriptiveAnalytics
We won/lost business
Where Most Sales Organizations Are
Today
Greatest Opportunity to Gain Competitive
Advantage
Diagnostic
Analytics
Why did it happen?
We won/lost because of X
PredictiveAnalytics
What will happen?
We will improve win rates
PrescriptiveAnalytics
How can we make it happen?
We will improve win rates by doing X
Level of Business Impact
Skill Levels
Required
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Web-Scale IT: A Result of the CloudProvider “Singularity”
Web-scale IT is a pattern of global class computing that delivers the capabilities of large cloud services providers to the enterprise.
You Too can “run with the big dogs”
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
18
Smart Machine Categories
• Movers
- Autonomous vehicles
• Sages
- Linguistically smart Information-based helpers
- personal assistants, smart advisors
• Doers
- Machine-focused helpers
- Robots, Networks of Industrial Machines
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Smart Machines are a Long Term Disruptive Force
SegmentEarly Emerging
Use CasesAdoption
AcceleratesYears to 90% Adoption for TAM
Smart Advisor 2014 2017 Segments Merge (and fragment)
2020-2022Virtual Personal Assistant1
2013 2017
Autonomous PersonalTransport
2020(+-2)
2030(+- 5)
20(+-10)
Semiautonomous Robotic Assistants
2025(+-5)
2032(+-7)
?
1 Growth of use of virtual personal assistants for work purposes in 2017-2018 will exceed iPad's growth in its first 2 years.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
3D Printing Opportunities
20
Traditional 3D Print
Cast #1 Scan
Trim #1 Model
Wax mold Print
Cast #2 Clean
Pour shell material
Drain and dip
Trim #2
Attach faceplate
Buff shell
Clean interior
Injection Molds
Cut Tooling Costs by up to 97%
Houses Prototype
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Business
People
Things
Maximize retention of and relationships with
things
Smart machines and things
as customers
Robotics
Smarter machines
Automation
Autonomous
Smart, semi-autonomous things become the primary "customer"
Business
People
Optimizeinteractions
Deeper customer relationships,
analytics
MobileBig dataSocial
D-marketing
Exploit nexus to drive greater efficiency
Transform sales channel into a
global medium to drive efficiencies
Optimize channels
Automationof business operations
Electronic data interchange
Business intelligence
Portals
E-business
Business
People
Business
People
Extend relationships
Internet and digital
technologies
CRMWeb
Web
Extend relationships into
new markets/ geographies
Change of Kind Change of Degree
The Journey Onward to Digital Business
Pre Web
People
Build relationships that drive
business or lower cost
Optimize relationships
Emerging technologies
ERPCRM
Analog
Focus
Outcomes
Entities
Disruptions
Technologies
Post Nexus
Business
People
Things
Extend potential customers from people to
things
Build new business models
Creation of new value and
new nonhuman customers
Sensors
3D printing
Smart machines
D-business
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
There Is a "Not So Quiet" IT Crisis
Time
Performance• Digital Opportunities and Threats
• Customer and Management Expectations
• IT Performance and Contribution
THE QUIET CRISIS
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Drivers for Organizational Disruption
Growth in IT Complexity
24/7 Support
Faster Change Cycles
Shorter Development
TimelinesEnd User Driving
IT
Reduced Budgets
Cloud Services
Skills Shift
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Skills - Lead With Change in Culture and Mindset
Organizational Liquidity
Collaborative Environment
Create the Bimodal Culture and Mindset
Value-Driven/Outside-In Mindset
Innovation
Continuous Learning
Risk
Taking
Team-Centered Meritocracy
Mobility
Networked Leadership
© 2013 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
1
5
4
2
3
6
7
8
9
10
11
12
Digital capabilities
201420132012
Supply chain not askedDigital capabilities not asked
Sales
Sales
Sales
IT
ITIT
People and culture
People and culturePeople and culture Product enhancement
Product enhancement
Product enhancement
R&D and innovation
R&D and innovationR&D and innovation
Risk, legal, complianceRisk, legal, compliance
Risk, legal, compliance
Marketing
Marketing
Marketing
Capital equipment
Capital equipment
Capital equipment
Property and facilities
Property and facilities
Property and facilities
Digital capabilities not asked
Business services
Business services
Business services
Rank
"Compared to the current fiscal year how will your organization's investments in the following business areas change next year?"
Supply chain
Supply chain
n = 410 CEOs and Sr. Business Executives
CEOs are rapidly switching to a tech enabled view on growth
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Digital Government
Government designed and operated to take advantage of digital data in optimizing, transforming, and creating government services.
2000
2005
20102020+
The Evolving Focus of Technology in Government: Complete Digitalization
E-government:
• Online services
• Multiple websites
Joined-up Government:
• Life events
• Back-office re-engineering
Open Government:
• Transparency, participation, collaboration
• Community engagement
Smart Government:
• Sustainability
• Affordability
• Crossing boundaries
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Top 10 Strategic Technology Trendsfor Digital Government, 2014
Top 10 Government Technology Trends Social Mobile Information Cloud
1. Personal Mobile Workplace
2. Mobile Citizen Engagement
3. Big Data and Actionable Analytics
4. Cost-effective Open Data
5. Citizen-managed Data
6. Hybrid IT and Cloud
7. Internet of Things
8. Cross-domain Interoperability
9. BPM for Case Management
10.Gamification for Engagement
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Hype Cycle for Digital Government, 2014:Introduces an Era of Innovation and Risk
From "Hype Cycle for Digital Government, 2014" (G00263793)
Innovation Trigger
Peak of
Inflated Expectations
Trough of Disillusionment
Slope of EnlightenmentPlateau of
Productivity
time
expectations
Plateau will be reached in:
less than 2 years 2 to 5 years 5 to 10 years more than 10 years
obsolete
before plateau
As of July 2014
Citizen e-ID
Big Data Impact on EA
Citizen Data Vaults
Application Portfolio Management
Cloud-Based IT PPM Services
Employee Use of Social Media in Government
Big Data Information Management for Government
Mobile Applications For Constituents
Event-Driven Architecture for Government
Cross-Agency Case ManagementInteroperability Frameworks for Government
Cloud Computingin Government
Open Any Datain Government
Government Shared Services
Project and Portfolio Management
Broadband for All
Advanced Analytics for Government
Agile Public Procurement
Cognitive Computing
Smart Machines in Government
Managed Shadow IT
Spatially-Enabled Government Services
Digital Government PlatformsInfonomics
Gamification in Government
Internet of Things for Government
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
The Nexus of Forces Will Disrupt
Seamless Socialization
NEXUS
Rich Context,Deep Insights, Open Any Data
Empowered Citizens and
Employees
Global Class Delivery —
a Utility
NEXUS
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Top 10 Strategic Technology Trendsfor Digital Government, 2015
Business Focus Digital Government Technology Trends
Connecting
Resourcing
Engaging • Digital Workplace
• Omnichannel Citizen Engagement
• Open ANY Data
• Citizen E-ID
• Web-scale IT
• Hybrid Cloud (and IT)
• Edge Analytics
• Scalable Interoperability
• Digital Government Platforms
• Internet of Everything
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Digital Workplace: A Personal Environment and Personalized Services
A digital workplace:
• ENABLES new and
more effective ways
of working.
• IMPROVES
employee
engagement and
agility.
• EXPLOITS citizen-
oriented styles and
technologies …
… or autonomy
or mastery
or purpose.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Integrated Digital
Government
label
The Goal of the Digital Workplace: Integrated Digital Government Services
ApplicationInfrastructure
Strategy
Evolving Role of IT
ApplicationStrategy
Nexus ofForces
Desired outcome: Seamless, timely collaboration across all IT assets of all your digital government stakeholders.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Omnichannel Citizen Engagement
Apps and new business models
24/7 mobile access
Contextual user interfaces
Touch
Gesture
Video
AudioSearch
Retail-grade channel strategy
• Device management complexity
• Embedded social media
• Personal mobile workplace
• Mobile social relationship management
• Essential UI/UX skills
• Diversity of interfaces by constituent demographics/service/expectation
• Apps versus browser access
• Crowdsourced service ratings
• G2C service co-creation
• Citizen self-service intake and reporting
• Service-to-service collaborative filtering
• Sentiment analysis
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Open ANY Data: Open Is the New Default
PeopleBusiness
Time
Degree ofDigitalization
Things
Public Data
Web API
Linked Data
Web API Business Data
Web API Personal Data
Web API
Social Data
Web API
Operational Data
Web API
"Things" Data
By 2018, over 40% of digital
government projects will treat
ANY data as open data.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Citizen e-ID: Enhances Business Value, Interoperability and User Experience
By 2020, citizens
will manage 80% of
their personal
government data
using new services
such as data vaults.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Public Cloud
Hybrid Cloud (and IT): Become a IT Services Provider and Broker
Traditional IT Private Cloud Hybrid Cloud
IT Organization Serving as
a Provider and Broker
Government Program Directors
We want the service. period.
IT Service Broker Team
We liaison with business leaders, end users and application
owners.
Public Cloud Management Team
We form relationships with
and manage cloud providers.
Traditional IT Management Team
No surprise! We maintain the
traditional IT environment.
Private Cloud Management Team
We build and manage a private cloud service to
host critical applications.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Edge Analytics: Taking Place at the Logical Extremes of Your Network
Tax and Revenue:• Fraud Detection
• Increase Compliance
Policymaking:• Citizen Sentiment Analysis
• Real-time Impact Analysis
Transportation:• Dynamic Road Charging
• Fleet Management
Descriptive:• What happened?
• What is happening?
Diagnostic:• Why did it happen?
• What key relationships?
Predictive:• What will happen?
• What if? How risky?
Prescriptive:• What should happen?
• How can I optimize?
Public Safety:• Situation Analysis
• Crime Detection and Prevention
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Digital Government Platforms Will Optimize Your Enterprise Architecture
Zaha Hadid Architects, Port House, Atwerp Port Authority, Belgium
Incorporates
legacy systems
and data
Crosses
agencies
and sectors
Integrates
service delivery
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
The Internet of Everything: More Things Will Take Action With Government Data
Things
Business
People
Today
Tomorrow
Data
Data
Job LossEmergency Response
Elderly Home Care
The Civic Moment
An event that triggers the exchange of data and coordinated actions across a network of people, businesses and things to achievea singular objective.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Digital Government Depends on Diverse and Newly Critical Executive IT Roles
Chief Digital Officer:
• Community oriented
• Citizen engagement focus
• Increases the value of government information for the public and industry
Chief Technology Officer:
• Technology and sourcing oriented
• Customer support and vendor engagement focus
• Delivers the best value for IT servicesto government agencies
Chief Information Officer:
• Business oriented
• Employee engagement and innovation focus
• Increases the value of government information across the enterprise
Chief Digital Officer
Chief Technology
Officer
Chief Information
Officer
Chief Information Security Officer
ICT Policy and
Standards
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Government CIOs Must Build Up Current IT Service Capabilities …
Organization(People):
• Strategicbusiness focus
• Workforce competencies
• Leadership qualifications
• Organizational resilience
Information Management
Foundation (Data):
• Information asan asset
• Interoperabilityas a principle
• Reuse as a requirement
Programand Project
Management(Process):
• Governance model
• Management systems
• Fit for purpose mindset
Appropriate Platform
(Technology):
• Systems engineering competency
• End-to-end solution integration
• Relentless incrementalism
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
… And Adopt New IT Management Strategies
Bimodal IT
Pace-Layered Application Strategy
Adaptive Sourcing Mode 1
Mode 2
Innovation
Differentiation
Record
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Systems of Differentiation (Unique)
Use the Gartner Pace-Layered Approach to Redefine Your Application Portfolio
Systems of Record (Common)
Systems of Innovation (New)
Base RegistriesFinancial
Management
Human Capital
Management
Records
Management
Constituent
Services
Domain
Applications
Collaboration Open Data Crowdsourcing Mobile Apps
Sharing and
Cloud
Consumerization
and Cloud
Analytics
BPaaS
SaaS
CRMCluster Shared
Services
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Systemsof
Innovation
Systemsof
Differentiation
Systems of
Record
Mode 1
-
+
Gove
rna
nc
e
+
-
Ch
an
ge Mode 2
Bimodal IT Capability Managesa Pace-Layered Application Portfolio
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Innovate
Differentiate
Run
The IT Capabilities That Deliver Outcomes for Digital Government
If You Align All Five Together Then
Busin
ess O
utc
om
es F
low
F
rom
Innovation t
o R
un
Go
ve
rna
nc
e
En
terp
ris
e A
rch
ite
ctu
re
Mu
ltis
ou
rcin
g M
an
ag
em
en
t
Bu
sin
es
s P
roc
es
s M
an
ag
em
en
t
Ris
k M
an
ag
em
en
t
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Lead the Digital Transformation of Government
Nexus Technologies
ExperienceWith
Enterprise Processes
ExperienceWith
Enterprise Information
Knowledge of Policy and Regulation
Civic Moment
Mode 1
Mode 2Innovation
Differentiation
Record
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Recommended Gartner Research
Hype Cycle for Digital Government, 2014Neville Cannon and Rick Howard (G00263793)
Digital Government Is a Journey Toward Digital BusinessAndrea Di Maio and others (G00262811)
2014 CIO Agenda: A Government PerspectiveRick Howard and Poh-Ling Lee (G00262254)
Hype Cycle for Application Development, 2014Thomas E. Murphy and others (G00264031)
Tutorial: Successful Approaches to Citizen Electronic Identification Initiatives in GovernmentJeff Vining (G00258935)
Hybrid IT: Delivering IT as a Provider and a Trusted BrokerThomas J. Bittman and others (G00245906)
For more information, stop by Gartner Research Zone.
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
Visualize
Lead
Execute
Alexandre BlauthExecutive Partner
Latin America
@ablauth